BTW : Annual Report 2017 EN

Page 77

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x Quality Certification from Japan. 1) Mitsubishi Heavy Industries Certificate of Qualification which is a quality assurance for the manufacture of pipes and vessels. 2) A quality standard Certificate JIS – H Grade from Japan Steel-Fabrication Appraisal Organization (JSAO) which is the standard for construction of steel structures for large buildings in Japan. The Group is confident that the international standardizations and accreditations and the regards for opinions, suggestions and complaints of customers and lessons learned from experiences will provide the Group with a solid foundation for the effective improvement of its work processes, service standards and product quality and ultimately the best benefits for the Group’s customers. 3.1.4 Business Partner The Group believes that business partners have key roles in its business success. The "Practical Guide to Selection and Evaluating Vendors" has been developed and adheres to the principles of fairness and equality to ensure that the Group and its business partners are fairly benefited. The Group complies with the terms of agreements made with its business partners as well as its Code of Ethics. Given its specific raw material requirements, the Group adopts a supplier screening process to ensure that all selected suppliers are able to supply the Group with raw materials that meet the Group’s standards at fair prices and within agreed timeline. 3.1.5 Business Competitor The Group competes in accordance with the laws and code of ethics to promote ethical competition. The Group refrains from defaming its competitors and does not use indecent means to obtain information or secrets of competitors. The Group is determined to conduct businesses with professionalism and integrity. 3.1.6 Creditor To foster the creditors’ trust, the Group strictly complies with the conditions and agreements made with the creditors, punctually fulfill its debt repayment obligations, and use loans for activities that meet the stated loan purposes, the Group refrains from the concealment of information or facts to the detriment of its creditors. In the prior year, the Group strictly complied with conditions and loan agreements and never missed debt repayments despite the turbulence in the financial markets. 3.1.7 Society, Community and Environment Guided by the sustainable development principles, the Group contributes to the development of the community and the society by hiring the local residents with a view to creating a circular flow of income for the development of the communities and the society as well as regularly implementing CSR activities. To support various social activities in return for social benefits, social and environmental policies and practices are being developed.

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