Aptean Respond Datasheet: Remediation (UK)

Fast and Accurate Resolutions with Remediation Management

Streamline Your Remediation Programme From Beginning to End

As regulations evolve, companies often find themselves making extensive changes to their policies to stay compliant. Consumer Duty is a prime example, while not specifically mandating remediation it does increase the likelihood and intensity of such programmes. Consequently, this can lead to a surge in remediation requests, potentially creating thousands of customers to remediate. Making matters more complex, remediation handling does not use a one-size-fits-all approach, each one needs to be reviewed and routed through the appropriate process. Managing these requests with a spreadsheet can be labour intensive and does not provide the automation, collaboration and visibility needed to efficiently manage your programme.

Aptean Respond’s Remediation solution enhances your ability to manage a remediation programme efficiently and effectively from automating the ingestion of raw cohort data through to closing down the programme and all the events in between. Providing you and your leadership team the information required for a successful programme.

Benefits

» Reduce Risk – Deliver and evidence the intended outcomes in line with the regulators’ expectations

» Reduce Costs – Efficiently execute your remediation programme, automate the routine and mundane and focus on high value activities

» Minimise Disruption –Remediation exercises disrupt normal business operations, having the correct tools ready can minimise these disturbances

» Faster Resolution –Automatically route each request to the right case treatment

An Extensible Remediation Solution

Key Benefits

› Stability – Unlike spreadsheets, our solution is designed to handle large quantities of data - ensuring that your teams can quickly execute a remediation programme without skipping a beat

› Built in System Controls – Ensure process is followed and good outcomes are achieved with a range of inbuilt controls including full auditability

› Programme Flexibility – Dynamically adapt your programme throughout its lifecycle and automatically route each case to the appropriate treatment

› Communication Automation – Save time with automated emails, letters and questionnaires and automatically trigger case treatment from questionnaire responses

› Outcome Automation – Apply case treatments to automate part or all of your remediation process to reduce time on repetitive workflows and focus on value-add activities

› Quality Assurance – Improve confidence of customer outcomes with inline quality, systemised checking and oversight of outsourced and temporary staff

› Visibility & Control – Leverage a broad range of management information for thorough governance

services and unmatched expertise help businesses of all sizes to be Ready for What’s Next,

Aptean is headquartered in Alpharetta, Georgia and has offices in North America, Europe and Asia-Pacific.

To learn more about Aptean and the markets we serve, visit www.aptean.com.