University of New South Wales Campus Security
Phone: 02 9385 6000
Emergency Phone: 02 9385 6666
Making Calls In Australia
Calling Australia from overseas:
1. Dial the inter national dialling code of the country you ’ re in (In U.S. 011).
2 Dial 61 (the country code for Australia)
3. Dial the area code
4 Dial the local number Local phone numbers have seven digits
Calling within Australia:
1 Dial the area code (Area codes are two numbers, the first is 0)
2 Dial the local number Local phone numbers have seven digits
Calling overseas from Australia
1. Dial 00 (the inter national dialling code).
2 Dial the inter national calling code for the country you want (inter national calling codeswww countrycallingcodes com
3. Dial the area code.
4 Dial the local number
How to call home to the U.S.A.
Inter national Dialing Instructions: 0011 + country code + area code + telephone number
Country Code for USA = 1
Resource for making inter national calls to/from anywhere: www countrycodes com
SAFETY INFORMATION
Personal Safety & Travel Advice
1 Know the emergency numbers in the countries you are planning to visit
2. Always travel with someone whenever possible
3 Infor m others of your travel plans (Host University, friends, Resident Director and family)
4 Register all travel with your Embassy to stay infor med of key events and emergency infor mation
U.S. State Department
http://www.state.gov/travel/
1 To register your travels, look for: “Smart Traveler Enrollment Program (STEP)”
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2. For detailed infor mation on countries, look for: “Country Specific Infor mation”
3 For infor mation specific to USA Students Abroad: http://studentsabroad state gov/
General Safety
Australia is a safe country but please use your common sense! Most of the crime you might encounter in Australia would be petty theft, crimes of opportunity But more violent crimes can occur, so follow the usual precautions to avoid crime If you do fall victim to crime, remain calm and see our “What To Do In Case of Theft” section, and if you need medical attention see the chapter on “Medical Infor mation” and contact API. If you ’ re having a medical emergency, please dial 000 in Australia for emergency services
● Know by heart your accommodation address in case you have to report that you got your keys stolen
● Keep an eye on your belongings in bars, at airports, in busy places, while using public transportation ALWAYS!!!
● Think ahead – don’t walk home alone or get the night bus alone late at night – arrange in advance to stay with a trusted friend or pre-book a taxi Uber is gaining popularity throughout Australia so that’s always an option, too.
● Exercise care regarding which and how much infor mation you share with new acquaintances about our program and our calendar
● Unless necessary, leave important documents (i.e. passport) and valuables at home.
● When carrying documents, keep them and your money in separate places in order to lower the risk of losing them all at once. Pockets are safer than purses or handbags.
● You should also have several photocopies (color is best, but black/white will work too) of your passport that you keep separate from the original. When living in your city, you do not need to carry the passport around with you Keep the original passport somewhere very safe
● Copies of the fronts and backs of your credit cards (it is much easier to replace them if you have this) and contact phone numbers to cancel/replace them if necessary.
Protect yourself from being considered an easy target for a mugging
● Keep bags closed, zipped, buckled and keep them close to you However, if someone does grab it, let it go Remember bags and their contents can always be replaced
● Carry your wallet out of sight. Don’t keep it in your back pocket.
● Avoid using cash machines at night If you do, go with a friend ALWAYS conceal your pin Be discreet and swift when you put your cash away. If you are worried about someone behind you, cancel the transaction
● Keep cash, laptops and other fancy gadgets out of sight Keep it hidden and only use your phone when you have to.
● If you suspect you ’ re being followed, cross over the road and see if they follow If you ’ re still worried, don’t hang about. Go into a pub or shop and call a mate or the police.
● Have your house keys ready before you reach the door Rummaging around for them means you ’ re not looking at what’s around you.
● Steer clear of a confrontation Don’t risk your safety for money or belongings
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● If something does happen, report it immediately to the police and campus authorities, and then call one of us!
Going out safety
● Spiking drinks with alcohol or drugs is on the increase; NEVER leave your drink unattended!
● Don’t drink so much that you can’t think clearly enough to get out of a threatening situation
● Don’t accept drinks from strangers
● Don’t take drinks from large open containers like punch bowls
● Don’t share or swap drinks.
● When you go to the bathroom, ask your friends to keep an eye on your drink Men’s drinks get spiked too.
● If you suddenly feel odd or unusually drunk, ask a friend to get you home- but make sure it’s someone you trust
● Don’t use unlicensed mini-cabs!
● Avoid travelling alone at night, walking or on night buses
High-tech safety
● Treat your cards like cash, never let them out of your sight and never pass on PINs or passwords, ever.
● Always use a secure computer when entering your card details
Ultimately, we want to stress that Australia is a beautiful and safe country You are encouraged to get to know all of it from the picturesque daytime scenes to the buzzing nightlife. Be smart, safe, and cautious, but do not be so paranoid you cannot enjoy yourself
What To Do In Case of Theft
If you are a victim of theft you should
● Make a report to the Police. Call API/Police. If the theft does not involve personal injury, it is not necessary that you report it to API/Police on the spot You may prefer to do it during office hours.
● Contact your Resident Director for help filing an official police report if you need it
● If the theft involves personal injury and you need medical or psychological assistance, see “Medical Information” section
Remember that it is often easier to cancel your credit cards from the USA, so consider calling your parents and asking them to cancel them for you
Travel Advisory
API requires all participants to register their overseas travel in STEP, a service of the U.S. Department of State, before going abroad This allows the State Department to register you with the local embassy and also send you security updates about the country or countries to which you are traveling This can be very important in the event of a local or regional situation that could compromise your safety as an American citizen Please read and observe the alerts or messages sent to you by the local embassy or consulate while you are abroad.
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We also recommend that you read the travel advisories and country infor mation for not only the country where you are studying, but for any countries you may travel to during your API program
The State Department assigns each country one of the following advisory levels, which you will fine on the country information page, along with detailed information about current risks or areas to avoid:
Level 1-Travelers are advised to “exercise normal precautions”
● Travelers should be aware that there is an element of risk involved in any inter national travel and take the appropriate steps to mitigate this risk
Level 2- Travelers are advised to “exercise increased caution”
● Travelers should take some additional steps to account for their safety while in country
Level 3-Travelers are advised that they should “reconsider travel”
● In counties with a Level 3 advisory, the U S Gover nment may have limited ability to provide assistance
● Travelers should have adequate security measures in place to mitigate the risks in country
Level 4- Travelers are advised “do not travel”
● This does not necessarily mean there are legal parameters in place barring U S citizens from traveling to the country, but it indicates there is a high risk of terrorism, crime, or conflict.
● This is the highest level of classification, the U.S. Gover nment may have very limited ability to provide assistance, and the State Department recommends that travelers leave as soon as it’s safe to do so
If you are not a U.S. citizen, you can and should still register through the STEP process. In addition, you may be able to find a similar service available for your home country embassy.
MEDICAL INFORMATION
What To Do If You Are Ill…
For Interns:
There are several Medical Centres all within walking distance of your accommodation There will also be Medical centres located close to your Inter nship company work site.
You will need to usually make an appointment online at the medical centre’s website directly or give them a call You will need to show them your insurance ID card that has been arranged for you through API. You will usually be asked to pay a fee upfront to see a Doctor. Make sure you keep the receipt for this fee so you can claim a portion or all of it back from your Insurance provider depending on your policy
Medical Centres near your accommodation in Redfer n
Cor ner Medical Centre Shop 5, 45 Morehead Street Redfer n NSW 2016 9
Poets
Monday to Friday 9.00 AM – 5.00 PM
Saturday 9.00 AM – 2:00 PM
Sunday Closed
Telephone: (02) 9698 3060
Mobile: 0415 508 964/0481 755 197
After Hours Doctor: (02) 8724 6300
CityDoc Medical & Dental Centre
7-9 Gibbons Street, Redfer n, NSW 2016
Phone: 02 8399 5320
Fax: 02 8399 5317
Email: admin@citydoc com au
IMPORTANT
At the Doctor’s you will need to ask for 2 things: A DOCTOR’S DIAGNOSIS and a RECEIPT. If you do not get these, you may not be able to claim the money back on your insurance assuming you had to pay out of pocket
Hospital
Royal Prince Alfred Hospital
50 Missenden Rd, Camperdown NSW 2050
Phone: (02) 9515 6111
For Study Abroad Participants:
MQ Health General Practice Locations
Macquarie University
MQ Health General Practice
Suite 305, Level 3, 2 Technology Place
Macquarie University NSW 2109
T: (02) 9812 3944
Monday – Friday, 8am – 6pm
Saturday, 8.30am – 12.30pm
Trafalgar Place (This is across the road from the Macquarie University Village)
MQ Health General Practice
Shop 2, 1 Trafalgar Place
Marsfield NSW 2122
T: (02) 9812 2997
Monday – Friday, 9am – 6pm
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Macquarie Shopping Centre Medical Centres (Off campus medical services)
There are medical centres located in Macquarie Shopping Centre which have longer opening hours and are open 7 days a week
Macquarie Medical Centre
T: (02) 9878 6666
Monday – Thursday 7 30am – 7pm
Friday – Sunday 8am – 6pm
MyHealth Medical Centre
T: (02) 8197 0008
Monday – Friday 9am – 5:30pm
Saturday – Sunday 9am – 1pm
Ryde Community Mental Health Service
Business hours: (02) 9858 7777
After Hours: (02) 9874 0199
Need a doctor after hours?
Contact the 24-hour GP service (Family Care medical service) on 13 SICK or 13 7425
1800 CARE MQ - 1800 2273 67 (24 hour infor mation and support service for Macquarie University)
For any emergency, the nearest hospitals in North Ryde are:
- Macquarie Hospital, W icks Rd, North R yde (02) 9887 5500
- Royal North Shore Hospital, Reserve Rd, St Leonards (02) 9926 7111
- R yde Hospital, Denistone Rd, Eastwood (02) 9858 7888
UNSW General Health Practice Locations
UNSW
Ground Floor, East Quadrangle Building Kensington Campus: Campus map reference E17
T: 02 93855425
Email: unihealth@unsw edu au
Monday - Thursday, 8am - 6 pm
Friday, 8am – 5pm
Saturday, Sunday & Public Holidays – CLOSED
Pathology Clinic - 8.30am-1pm, 2pm - 4pm Monday to Friday
Other Health and Wellbeing Services on Campus
UNSW also has the following health and wellbeing resources on campus:
● Psychology and Wellness - Counselling service for students
● UNSW Optometry
● UNSW Dental
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● Kensington Physiotherapy - Physio at Kensington campus, under the Uni Terraces.
● Sport and Gym
● Douglass Hanly Moir Pathology, Blood collection Phone: (02) 9662 0330
ALL AUSTRALIA - After Hours Medical help
After-hours medical help and advice
Call 13HEALTH (13 43 25 84) is a phone service available 24 hours a day, 7 days a week, for the cost of a local call Staff can give you advice on symptoms and conditions, who to talk to and how quickly you should act The advice is confidential, professional and supportive
Call 13SICK (13 74 25) for urgent home visiting after hours doctors Not for medical emergencies – go to hospital www homedoctor com au
**Larger hospital with more facilities
Counselling Services in Australia
Lifeline - 131 114
Salvo Suicide Prevention - (02) 9331 2000
Salvo Care Line - (02) 9331 6000
Domestic Violence Hotline - 1800 656 463
NSW Rape Crisis - (02) 9819 6565 / 1800 424 017 (if phoning from outside of Sydney)
Alcohol and Drug Infor mation Service - (02) 9361 8000 / 1800 422 599
Crisis Accommodation (Link2home) - 1800 152 152
Domestic Violence Line - 1800 656 463
Mental Health Line - 1800 011 511 (24-hour mental health telephone access service.)
Business hours: (02) 9858 7777 / After Hours: (02) 9874 0199
For Study Abroad Participants: Counselling Services
Macquarie University & UNSW provides counselling and psychological services (CAPS) for a range of interventions designed to develop your own coping skills and help you achieve your potential during and after your studies
Our services include:
● psychological assessments
● short-ter m solution focussed counselling
● cognitive behavioural therapy
● mindfulness
● short to medium ter m psychotherapy
● referral to specialist services outside of University
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Insurance Coverage
All participants have insurance coverage included in the program cost through CISI This provides medical and life insurance You can access your account online to extend coverage or print a coverage letter. Please pay careful attention to the following advice:
Basics:
● CISI can make payment directly to certain hospitals/doctors Your Resident Director can give you advice on the best hospital or doctor to visit
● If direct payment from CISI to the provider is not possible, you would need to pay out-of-pocket for the medical services and seek reimbursement from CISI after the visit. Presenting your insurance card will not necessarily allow the overseas doctors to bill the insurance company directly like it would in the U S
● You will be responsible for requesting reimbursement for all out-of-pocket medical expenses from CISI directly. Certain treatment, injuries or illnesses may not be covered by the CISI insurance, and the policy provides only limited coverage for pre-existing conditions. For more details on exclusions, you should refer to the policy details provided
● To view details and access coverage or enrollment infor mation, create an account in the CISI Participant Portal: https://www mycisi com/CISIPortalWeb/pub/Login aspx
To facilitate reimbursement for medical expenses from CISI, every time you visit a doctor you should:
1. Solicit a diagnosis from the attending physician that outlines the nature of your illness/injury and the treatment you received
2 Retain all receipts for payments made
3 Be sure to keep the physician’s name and contact infor mation in case you need to obtain additional infor mation at a later date
To be reimbursed for medical expenses covered by the policy, CISI must receive all claims within 90 days of treatment. It is highly recommended that you complete the insurance claim for m immediately following your visit to the doctor. To do so, download the insurance claim for m here: https://downloads apistudyabroad com/insurance claim for m pdf
Once the for m is completed, scan and email it, along with any supporting documentation, to CISI at claimhelp@mycisi com By doing this on-site, you can take care of the issue while it is still fresh in your mind.
Remember:
It is your responsibility to obtain the infor mation necessary for the claim process and to file all claims for services rendered API will not complete medical claims on your behalf
Staying Healthy!
Try to be vigilant about your health and diet while in Australia as there is too much to do to deal with being sick! Here are some key tips to help you stay healthy:
1 Eat a healthy diet The food in Australia may be slightly different from what you ’ re used to, but it is still easy to eat healthily. Don’t eat too many pub meals a week (regardless of how good they taste!), eat lots of fruits and vegetables, and drink lots of water!
2. Engage in regular exercise. Regular exercise will help fight the culture shock blues and speed you through your initial jet lag Throughout your time abroad, you'll feel more energetic and less stressed if you jog, swim, play tennis, or even go for a walk three or four times a week
3. Avoid drinking too much alcohol.
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4. Don’t do drugs. Illegal, addictive drug use is of course never good for one ' s health. Aside from the legal consequences, drug use can contribute to feelings of isolation and frustration It will also lead to immediate dismissal from the API program
5. Try to surround yourself with positive people. Surrounding yourself with positive people will boost your own mood and help you cope with the daily events you face It will also give you a place for support when things are especially tough. A positive attitude and strong support system helps you maintain good health
APPENDIX: API POLICIES & ADDITIONAL RESOURCES
API Policies
Guide to API Sydney
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