Keynote 2 : Mr. Muhammad Ridzuan Arshad

MEASURING THE SUSTAINABILITY AND WELL-BEING OF LOCAL AUTHORITIES THROUGH MURNInets

Presented by

HAJI MUHAMMAD RIDZUAN ARSHAD DEPUTY DIRECTOR RESEARCH AND DEVELOPMENT DIVISION Federal Department of Town and Country Planning, Peninsular Malaysia Ministry of Housing and Local Government

SUSTAINABLE DEVELOPMENT POLICY IN MALAYSIA

prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid

Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

MALAYSIA’S COMMITMENT TOWARDS SUSTAINABLE DEVELOPMENT VISION 2020 “We must also ensure that our valuable

resources are not wasted. Our land must remain productive and fertile, our water unpolluted, our forest resources capable of regeneration and able to yield the needs of our national development. The beauty of our land should not be desecrated; for its own sake and for our own economic advancement.”

Dato’ Seri Dr. Mahathir Mohamed, The Way Forward. Working paper presented at the Inaugural Meeting of the Malaysian Business School Feb 28, 1991. Prime Minister’s Department. Kuala Lumpur.

prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

3

THRUST FOUR: IMPROVING THE STANDARD AND SUSTAINABILITY OF QUALITY OF LIFE Chapter 3 - Ensuring Effective Sourcing and Delivery of Energy

Chapter 6 - Developing a Climate Resilient Growth Strategy The quality of life for Malaysians improved through better access to healthcare, public transport, electricity and water.

Measures were also taken to create a caring society and promote community well-being. Economic development was based on sustainability principles to ensure that the environment and natural resources are preserved so that growth will not come at a cost to future generations.

4

ADVANCING THE SUSTAINABLE DEVELOPMENT AGENDA – INITIATIVES IN LANDUSE PLANNING Rio Summit: United Nations World set up the commitment World on sustainable Bruntland Commission Report on development & Kyoto United on Johannesburg Agenda 21 definition Declaration Earth Summit Nations Environment and on Green Conference and 2002, Rio +10 principles of House on the Development sustainable Emission Human development Environment 1972

1980

1987

1992 1998 1997 Local Agenda 21

1995 – Amendment Act (A933) TCPA 1976 (Act 1972) Public Participation in Development Plan

1998 – Study on MURNInet

2000

2000 - Planning Doctrine – holistic development for land use planning 2001 – Planning Guidelines FOCUS GROUP DISCUSSIONS IN PLANNING 2002 – Implementation on MURNInet pilot project on 6 cities

Bali Roadmap Towards International COP 15 agreement Copenhagen on Climate Accord Change

2002 2004 – Strategic Environmental Assessment (SEA) SOCIAL IMPACT ASSESSMENT (SIA) MURNInet – Urban Sustainable Indicators (Full Implementation) 2005 NATIONAL PHYSICAL PLAN Selangor Sustainable Development & Agenda 21 2006 – SUSTAINABILITY ASSESSMENT / Plans driven by Sustainability Objectives NATIONAL URBANISATION POLICY 2010 - NATIONAL PHYSICAL PLAN 2 Planning Guidelines Review 2011 - MURNInet Review Study (Sustainable Development Indicators) Green Neighbourhood Planning Guideline

2012 – MURNInets (Malaysian Urban Rural National Indicators Network on Sustainable Development)

7

Development Plans – Structure Plan, Local Plan, Special Area Plans

FDTCP VISION AND MISSION ON SUSTAINBILITY AND WELL-BEING

Vision

“A Leader in Town and Country Planning towards achieving a Quality and Sustainable Living Environment by 2020”

“To

Mission

spur national physical planning through Implementation and monitoring of development plans which are systematic, comprehensive and innovative to ensure the well being of communities. prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

6

UNIVERSAL PLANNING AND DEVELOPMENT DOCTRINE CONCEIVED BY THE FEDERAL DEPARTMENT OF TOWN & COUNTRY PLANNING (FDTCP), PENINSULAR MALAYSIA in 1997 ALIGNS WITH WELL-BEING

BALANCED RELATIONSHIPS

C

M

C

RELATIONSHIP BETWEEN MAN AND HIS CREATOR

M

M

RELATIONSHIP BETWEEN MAN AND HIS FELLOW MAN

M

E

RELATIONSHIP BETWEEN MAN AND HIS ENVIRONMENT

UNIVERSAL PLANNING AND DEVELOPMENT VALUES 1 2 3

E

4 5

JUSTICE, COMPASSION, RESPECT, TRUSTWORTHINESS & CREDIBILITY, UNITY, CONSCIOUS OF THE CREATOR, RESPECT FOR PRIVACY, ENCOURAGING INTERACTION AND ACQUAINTANCESHIP, PEACE & SECURITY, RESPECTING THE RIGHTS OF INDIVIDUALS, COOPERATION, MUTUAL RESPECT, CONSULTATION, CLEANILINESS & BEAUTY, PRESERVATION OF THE ENVIRONMENT, SUSTAINABLE & EFFECTIVE USE OF RESOURCES

prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

7

INTEGRATED RESOURCE PLANNING AND MANAGEMENT • The sustainable development concept relates the development objectives with planning that places emphasis on the preservation and conservation of environmental resources (natural and developed).

VISION 2020

• The process of evaluating the effects of development and changes in land use upon the environment at all levels of the town and country planning process requires monitoring sustainability by controlling the use of resources so that all development is implemented based on the carrying capacity of the particular area or habitat.

8

URBAN SUSTAINABILITY

prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

BACKGROUND 1. FDTCP has introduced MURNInet (Malaysian Urban Indicators Network) in 1998.

2. It is an innovative system to determine the sustainability level of an urban area by using a set of urban indicators.

3. The program enables the tracking of the sustainability status of an urban area whether it has increased, reduced or static.

4. In MURNInet - A sustainable urban area is defined as an area that is capable of sustaining its social, economy and physical development achievements whilst maintaining it’s excellence in culture and environment.

5. This definition provides the basis in developing the dimension, theme and indicators that has been agreed upon. prepared by prepared by Shamsaini & Shamsuddin & Dr. Azmizam Shamsaini Shamsuddin Dr. Azmizam Abdul RashidAbdul Rashid Research and Development Division Research Research andResearch Development Division Federalof Department Town Planning and Country Planning Peninsular Malaysia Federal Department Town and of Country Peninsular Malaysia

Bahagian Penyelidikan dan Pembangunan Jabatan Perancangan Bandar dan Desa

10

THE USE OF URBAN INDICATORS

1. An indicator acts as a tool which can highlight a brief information of a particular subject and issue.

2. It is used to show development trends through quantitative and qualitative information gathered.

3. Indicators are being used by most countries in monitoring development towards sustainable development.

prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

11

MURNInets OBJECTIVES 1. To determine sustainability level of cities in the country based on a set of selected indicators;

2. To identify the strength and weaknesses of every city based on the performance of the indicators; 3. To propose improvement measures and identify opportunities to achieve sustainability level; and 4. To establish MURNInets as a tool to measure various local authority roles including administrative, technical, formulation of political objectives, encourage public participation and monitoring plan implementation. prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

12

CHRONOLOGY- MURNInet PROGRAMME IMPLEMENTATION

NO

YEAR

1.

1998

Preparation of Urban Indicators Study and System Design by FDTCP & Consultant (56 indicators)

2.

2002

Implementation of pilot project on 6 cities (Kuantan, Georgetown, Johor Bahru, Kuching, Batu Pahat and asir Mas)

3.

4.

SUBJECT

Applied to eight (8) capital cities namely Kangar, Alor Star, Ipoh, Shah Alam, Seremban, Melaka, Kota Bharu and Kuala Terengganu (applied 38 out of 56 indicators) 2005 – 2006 Implemented through out all capital cities in Malaysia including Kuching and Kota Kinabalu 2004

prepared by Shamsaini Shamsuddin Shamsuddin& & Dr. Dr. Azmizam AzmizamAbdul AbdulRashid Rashid Research Research and Development Development Division Division Federal Department of Town Town and and Country CountryPlanning PlanningPeninsular PeninsularMalaysia Malaysia

Bahagian Penyelidikan dan Pembangunan Jabatan Perancangan Bandar dan Desa

13

CHRONOLOGY - MURNInet PROGRAMME IMPLEMENTATION

NO YEAR SUBJECT 5. 2007 – 2009 MURNInet Gateway launched - online data entry by LAs. Two (2) additional indicators included in the 6.

2010 system based on brainstorming session at the MURNINet Indicator Modification Workshop held in Shah Alam on 17 May 2010. (used 40 indicators) The review and strengthening of MURNInet 7.

2011 conduct - test run on selected (8) cities 8.

2012

Implementation of the reviewed MURNInets MURNInets launched on 7 Nov 2012 prepared by Shamsaini Shamsuddin Shamsuddin& & Dr. Dr. Azmizam AzmizamAbdul AbdulRashid Rashid Research Research and Development Development Division Division Federal Department of Town Town and and Country CountryPlanning PlanningPeninsular PeninsularMalaysia Malaysia

Bahagian Penyelidikan dan Pembangunan Jabatan Perancangan Bandar dan Desa

14

IMPLEMENTATION ISSUES i. LOCAL AUTHORITIES (LAs) PARTICIPATION  Not all LAs participated

YEAR

NO. OF LOCAL AUTHORITY

NO. LOCAL AUTHORITY PARTICIPATED

2007 2008 2009 2010

146 146 147 149

47 67 101 105

PERCENTAGE (%)

NO. LOCAL AUTHORITY QUALIFY FOR EVALUATION

PERCENTAGE (%)

32.19 45.90 68.70 70.46

41 48 87 100

28.08 32.87 59.18 67.11

 MURNInet becomes a competition platform among Local Authorities (Mayors and Municipal Council President make MURNInet as KPI) prepared by Shamsaini Shamsuddin Shamsuddin& & Dr. Dr. Azmizam AzmizamAbdul AbdulRashid Rashid Research Research and Development Development Division Division Federal Department of of Town Town and and Country CountryPlanning PlanningPeninsular PeninsularMalaysia Malaysia

Bahagian Penyelidikan dan Pembangunan Jabatan Perancangan Bandar dan Desa

15

IMPLEMENTATION ISSUES

ii. THE CHOICE OF INDICATORS  Indicator selected by LAs not uniform – depends on data readiness (different base line / inconsistency).  Different data base ‘areas’ (some use operational vs control area, district vs LAs boundaries, LAs vs town / city area).  Importance of all sectors considered equal – no weightage used.

prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

16

IMPLEMENTATION ISSUES iii. CHARACTERISTICS OF INDICATORS  MURNInet is sectoral in nature (housing, environment, demography and others – influenced by sectors in planning studies).  Traditional indicator used (housing stock, median age group GDP per capita).  Indicators not in line and updated according to changes in life style, nation aspiration and government policies as well as current issues like climate change.  MURNInet's indicators were develop not based on present sustainable development objectives and strategies. prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

17

THE REVIEW - MURNInets

prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

PRELIMINARY PROPOSAL TO STRENGTHEN MURNInet 1. Assess the use of core indicators and sub indicator concept – benchmark against other developed countries and indicators used in present programme s in the country.

2. Conduct stakeholder engagement session get feedback on suitability proposed indicators.

–

to

3. Proposal on core indicator and sub indicator must be based on : i) Sustainable development strategy; ii) Existing development issues; iii) Study on the current needs criteria and measurement levels based on future development target; iv) Study and make improvement on MURNInets Gateway; and v) Data readiness and availability.

4. MURNInets - (Malaysian Urban Rural National Indicators Network on Sustainable Development) prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

19

COMPARISON BETWEEN MURNInet & MURNInets MURNInet (1998) (Malaysian Urban Indicators Network)

11 SECTORS (40 INDICATORS) Demography

MURNInets (2011) (Malaysian Urban Rural National Indicators Network on Sustainable Development)

6 DIMENSION / 21 THEMES (36 INDICATORS)

Urban Economic

Competitive Economy Economic Quality Sustainable Environmental

Utility & Infrastructure

Sustainable Community

Public Amenities & Recreation

Optimum Use of Land & Natural Resources Opitimum Efficient Transportation & Infrastructure

Housing

Environment Sociology & Social Impact

Effective Governance

Landuse Tourism & Heritage Transportation & Accessibility Management & Finance prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

Bahagian Penyelidikan dan Pembangunan Jabatan Perancangan Bandar dan Desa

20

SUSTAINABLE DEVELOPMENT STRATEGIES AND MURNInets

1. The indicators developed were based on sustainable development strategies: a. Efficient and Competitive Economic Development; b. Optimum Use of Land and Natural Resources;

c. Balanced Regional Development via Infrastructure and Transport Programs; d. Enhancement of Spatial, Environmental and Social Quality, Safety and Physical Diversity; and e. Effective Governance Through Communication and Provision of Public and Infrastructure Services and Facilities

prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

21

SUSTAINABLE DEVELOPMENT STRATEGIES AND MURNInets 2. Based on the strategies, a set of the most compatible sustainable indicators were identified - to measure level of sustainable development at local level, taking into considerations the country’s present development policies.

3. The indicators are bench marked against the present indicators used at all levels of planning – e.g. NPP, NUP, SA for Local Plans, Rural Planning and indicators being used at the international level - e.g in the UNCSD, United Kingdom, Australia, Korea, Japan & Bhutan.

4. Detail discussions on the proposed indicators were held with stakeholders at workshop sessions and meetings. Some of the present MURNInet indicators which are still relevant are kept whilst the irrelevant ones were dropped. prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

22

Vision 2020, New Economic Model, Five Year Malaysia Plan/National Physical Plan (NPP) National Urban Policy (NUP)/ Sectoral Polies

1

6 DIMENSION Effective Governance

5

DIMENSION

2 Competitive Economy DIMENSION Sustainable Environmental Quality MSSDI

MURNInets

3

DIMENSION DIMENSION Efficient Sustainable 4 Infrastructure DIMENSION Community & Optimum Use of Transport Land & Natural Resources Government Transformation Programme – GTP / ETP (NKRA, NKEA, MKRA) prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

23

SUSTAINABILITY COMPOSITE INDEX Economic Growth (3) Poverty (3) Private Investment (2)

Environmental Quality (3) Risk Management (2) Environmental Management (3)

5 Strategies

Economic Sustainability Index

Dimension 2 : Environmental Quality (3) THEME

MURNInets Indicators

THEME

Dimension 1: Competitive Economy (3)

Environmental Sustainability Index

Dimension 3 : Sustainable Community (3)

THEME

Residential (3) Public and Recreation Facilities (3) Quality of Life (2) Security (2)

Sustainable Community Index

Demography (2)

6 Dimensions THEME

Dimension 4 : Optimum Use of Land and Natural Resources (2)

21 Themes

Change of the Land Use (3) Urban Development (2)

Land Use and Natural Resources Sustainability Index

Tourism and Heritage Conservation (2)

Dimension 5 : Efficient Infrastructure and Transport (2)

THEME

Utility Efficiency (2)

36 Indicators

Solid Waste Management (2) Transportation (2)

Infrastructure and Transport Sustainability Index

Sewerage Management (1)

THEME

Dimension 6 : Effective Governance (2) Delivery System (2) Institutional Strengthening (2) Enforcement and Monitoring (2)

Composite Sustainability Index

Governance Sustainability Index

prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

Sustainability Index > 80% Sustainable 50%-79% Moderate < 50 Less Sustainable

24

SUMMARY OF THEMES AND INDICATORS 1. The review asserts that indicators will no longer divided into "sectors". - this is because the indicators of sustainability are interlinked.

2. However, the relevant available indicators in MURNInet were modified and new targets are set accordingly.

3. New features of MURNInets indicators: a. 36 selected indicators are grouped under 21 themes under 6 dimensions - that reflect the level of sustainability of rural and urban areas has been agreed.

b. Happiness Index survey was introduced as one of the indicators under the theme of Quality of Life to meet the current development trend that emphasizes non the wellbeing of the community. c. New technique of analysis (AHP) to derive at the Sustainability Index - by giving weights to each dimension, themes and indicators. d. Most of the targets and standards for the indicators used were adjusted according to Local Authority hierarchy. prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

25

SUMMARY LIST OF DIMENSIONS, THEMES AND INDICATORS MURNInets S1

Efficient and Competitive Economic Development

D1

S2

D2

Competitive Economy

Themes Economic Growth

Poverty

Private

No 1

2

1

Investment

Total

4

Optimum Use of Land and Natural Resources

Sustainable Environmental Quality

Themes

Environmental Quality

Risk Management

Environmental management

Total

S3

D3

Balanced Regional Development (Infrastructure and Transportation)

D4

Sustainable Community

No

Themes

No

2

Residential

1 1

1

Recreation and Community Facilities

2

5

S4

Quality of Life

5

Security

1

Demography

1

Total

9

Enhancement of Spatial, Environmental and Social Quality, Safety and Physical Diversity

Optimum Use of Land & Natural Resources

Themes

D5

1

Municipal development

3

Heritage Preservation, Agriculture & Tourism

2

Total

6

Efficient Transportation &

D6

Themes

No

Utility Efficiency

2

Solid Waste Management

2

Transportation

1

Sewerage Management

1

Total

6

Effective

Governance

Infrastructure

No

Changes in land use

S5

Effective Governance Through Communication and Provision of Public and Infrastructure Services and Facilities)

Themes

No

Delivery System

2

Strengthening Institutions

2

Enforcement & Monitoring

2

Total

6

Overall Total Indicators = 36 prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

26

Dimension Themes Indicators SUMMARY LIST OF DIMENSIONS, THEMES AND INDICATORS MURNInets ET1 Economic Growth ET1-P1

1. COMPETITIVE ECONOMY

ET2 Poverty

Employment growth rate

ET2-P1

Urban Poverty Rate

ET2-P2

Poverty Rate

ET3 Private Investment ET3-P1 Environmental ST1 Quality

2. SUSTAINABLE ENVIRONMENTAL QUALITY

Growth rate of private investment

ST1 –P1 Cleanliness level of the River ST1–P2

Environmental Air Quality Conditions

ST2 Risk Management ST2 – P1

ST3

Environmental Management

NOTES: LIST INDICATORS OF MURNINET OLD VERSION

Percentage of Population Living in Flood Prone Area

ST3 – P1

Percentage of per capita solid waste generation

ST3 – P2

Total programs / ​environmental campaigns carried out in LA area

LIST OF INDICATORS MURNInets NEW VERSION

prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

27 18

Dimension

Themes

Indicators

KT1-P1 Percentage quality affordable housing units SUMMARYKT1 LISTResidential OF DIMENSIONS, THEMES ANDofINDICATORS MURNInets Community & KT2 Recreational Facilities

KT2-P1

Percent residential coverage within 400 meters of community facilities

KT3-P1

The ratio of cases relating to public nuisance complaints per 10,000 population

The ratio of cases of water and vector borne diseases per 10,000 population Percentage of Grade A KT3-P3 food premises KT3-P2

3. SUSTAINABLE COMMUNITY

KT3 Quality of Life

KT3-P4 Percentage of Grade A public toilets KT3-P5 Happiness Index

The ratio of index crimes per 10,000 population

KT4 Security

KT4-P1

KT5 Demography

KT5-P1 Dependency Ratio

NOTES: LIST INDICATORS OF MURNINET OLD VERSION

LIST OF INDICATORS MURNInets NEW VERSION

prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

28

Dimension Themes Indicators Use The rate of change in land use from non-builtSUMMARY GT1 LIST Land OF DIMENSIONS, THEMES AND INDICATORS MURNInets GT1-P1 Change

GT2-P1 4. OPTIMAL USE OF LAND AND AND NATURAL RESOURCES

GT2

GT3-P1 Heritage GT3 Conservation GT3-P2 & Tourism

IT1 5. EFFICIENT INFRASTRUCTU RE AND TRANSPORTATI ON

Urban GT2-P2 Development GT2-P3

Efficiency Utility

up to built-up The urbanization rate The ratio of public open space per 1,000 population Unsold residential properties Percentage change in the forest area The number of tourism attractions and recreation centers

IT1-P1

The volume of domestic water consumption per capita.

IT1-P2

Total electricity consumption (KW) per capita

IT2 – P1 Percentage of total waste recycled Solid Waste IT2 Percentage of domestic solid waste collection Management IT2 – P2 on schedule Transportatio Number of integrated public transport IT3 IT3-P1 n terminals / stations IT4

Sewerage The percentage of homes with centralized IT4 – P1 Management sewerage services prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

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Dimension Themes Indicators SUMMARY LIST OF DIMENSIONS, THEMESResidents' AND INDICATORS satisfactionMURNInets level on Local UT1 – P1

UT1 Delivery System

6. EFFECTIVE

UT2

GOVERNANCE

UT3

Strengthening Institutions

Authority services

UT1 – P2

Number of community programs implemented by PBT

UT2 – P1

Percentage of PBT revenue collection performance

UT2 – P2

Percentage of total maintenance expenditure compared to the overall Local Authority spending

UT3 – P1

Percentage of approved planning applications that comply to the development plan / local plan

UT3 – P2

Number of enforcement operations executed accrding to schedule by PBT

Enforcement And Monitoring

prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

30

SURVEY IN MURNInets - HAPPINESS INDEX 1. A good physical environment provides the foundation for a well-ordered city that can cater to the material and postmaterial needs of its citizensâ&#x20AC;&#x201D;the necessary conditions, in other words, for physical and economic vibrancy.

2. Most people tend to associate happiness with feeling good, that is, with a life that offers a variety of pleasures and comforts.

3. Some tend to associate happiness with being able to do whatever they want to do, still others associate it with achieving everything they have set out to achieve in life.

4. Happiness Index Study is a primary data collection - survey carried out jointly between local authorities and residents.

5. The aspects taken into account â&#x20AC;&#x201C; relationship with family, neighborhood and environmental atmosphere, the interaction between people, the safety of the population, the level of health facilities and the level of local authority services in their area. prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

31

SURVEY IN MURNInets – RESIDENTS’ SATISFACTION 1. Local Government system presently should be able to provide services at level that is expected by their clients – the people.

2. Several obvious and dominant issue about Local Authority as customer management, municipal basic services and complaint management should be at the standard level as requested – to ensure Local Authority to become as dynamic organization.

3. Implementation of Local Authority Star Rating System (SRSLA) will help to grade Local Authority's level of performance in conducting its role towards enhancing their service delivery system.

4. Best level of service by local authorities can be reflected by a measure of population’s satisfaction.

5. The satisfaction of the population depends on the efficiency of local authority services and the effectiveness to deliver their services prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

32

IMPLEMENTATION MECHANISM

prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

Controlled by LA and Data Provider Agency

Form B Coordination and Data Verification Complete Data

No

Yes

STAGE 3

Preparation of the States Sustainability Report

STAGE 4

Generation Sustainability Index Through MURNInets Gateway

Preparation of Malaysia Urban Sustainability Report

Red Alert Shown by Gateway System Controlled by State MURNInets Operations Center with monitaring by inspectorate team

Controlled by State MURNInets Operations Center

Controlled by National MURNInets Operations Center

prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

Technical Committee Meeting

STAGE 2

Data entry into the Gateway by LA and relevant Data Provider Agency

Form A Circulation notification to the Agency data collection related to Data Providers

SPC Meeting

Data Collection (Primary and Secondary sources)

NPPC Meeting

STAGE 1

THE IMPLEMENTATION APPROACH - MURNInets

34

MURNInets NEW PORTAL

prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

THE NEW PORTAL - MURNInets

Web Address http://murninet.townplan.gov.my/murninets/ prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

36

NEW FEATURES OF MURNInets PORTAL 1. More structured interface design, easier to access & more user-friendly; 2. Applying open source platform (php) that is stable and there is expertise;

3. Index generation process is more scientific and â&#x20AC;&#x2DC;analyticâ&#x20AC;&#x2122;; 4. 'Mandatory fields' have been introduced which requires all local authorities enter data for all indicators before the index can be generated; 5. Entry information is more flexible / easy to maintain; 6. Additional image display map for verification of data sources. prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

37

PRIMARY USERS OF MURNInets PORTAL

User 1 : Administrator- FDTCP 1

2

User 2 : State Planning Department

User 3 : Local Authority

5

3 4

User 5 : Public Users

User 4 : Data Provider Agency prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

38

SITE MAP & MODULE OF MURNInets PORTAL FDTCP

STATE PLANNING

LOCAL AUTHORITY / DATA PROVIDER AGENCY

PUBLIC USERS

LOGIN ADMINISTRATION

DATA MANAGEMENT

DATA MANAGEMENT

Entry of Indicators Data

Entry of Indicators Data

Study Year

Review & Verification

Review & Verification

Updating Indicators

Produce Report

Produce Report

Updating Standard

Updating Standard

Updating Score

Updating Score

Updating Weightage

Updating Weightage

Admin Site Basic Info

Indicators Info

Users Account

Basic Info Indicators Info

News & Notification MONITORING

SCREEN INFO

Status of Data Entry

Basic Info

Basic Info

Sustainability Index

Indicators Info

Indicators Info

Produce Report

News & Notification

News & Notification

MURNInets WEB APPLICATION ACCESSIBILITY OF MURNInets DATA BASE

39

SOME POINTERS TOWARDS WELL-BEING COMMUNITIES a. One of the main ways to promote well-being is to make people feel appreciated that creates a supportive atmosphere and increases the likelihood of positive interaction at all levels; b. More emphasis on the community and helping people to make connections and build relationships locally;

c. Requires fundamental change in the way economic entities operate. Instead of purely profit margins, greater attention needed on well-being; d. Working together to makes cities better, brighter and sustainable; e. Urban and neighbourhood design to support and promote well-being; and f. Local Authorities to identify activities and events to promote sustainable community. Local Agenda 21 can be 40 a platform. prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

40

CONCLUSIONS 1. The role of local authorities is seen crucial in planning for sustainability with a bottom up mechanism from support of the local authorities to ensure strategic plans; development control and enforcement are in coherent with the sustainability objectives.

2. The improvement and strengthening of MURNInet shall give a better reflection on the progress towards sustainable development in Malaysia.

3. MURNInets can be monitored using the developed indices in a wider sense in terms of urban development and work as a guideline for urban managers towards sustainable cities. prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia

41

THANK YOU……..

Ross-Jackson 30/1/2011

Federal Department of Town and Country Planning Ministry of Housing and Local Government

www.townplan.gov.my http://mytownnet.blogspot.com/

prepared by Shamsaini Shamsuddin & Dr. Azmizam Abdul Rashid

Research Research and Development Division Federal Department of Town and Country Planning Peninsular Malaysia