SCEPTRE AWARDS 2017
Retail Liaison Management Award
Operations Manager of the Year
Diana Nabagereka London Designer Outlet
Lee Holland The Glades, Bromley
Since 2015 Diana has helped deliver the highest likefor-like growth in retail sales across any UK shopping centre: sales grew 21 per cent, footfall 16 per cent, average spend 45 per cent and tenant occupancy from 81 per cent to 97 per cent. Diana worked with head oﬃces and store managers on touch-points aﬀecting the guest journey and propensity to buy, including staﬃng, VM, welcome, pricing, store layout and stock levels and packages. She distilled this into a Best Practice Retailer Guide, now used across the Realm portfolio.
Lee began his career at The Glades 17 years ago as a cleaner and has risen to the position of operations manager. His biggest achievement to date was taking a lead on due diligence when APFC purchased intu Bromley in 2016. Lee’s outstanding centre knowledge made the process easier for all parties. In addition, Lee successfully oversaw the build of the centre’s new Restaurant Terrace development. Since completion dealing with food wastage has been a priority and over 99 per cent of the centre’s waste is now recycled.
Steve Gribble, Gloucester Quays Designer Outlet Rachel Moss, Festival Place
Paul Lucas, intu Braehead Samantha Crowden, Woolshops
JULY 2017 SHOPPING CENTRE