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Design for Liveability

Connecting Local Stakeholders as Co-creative Partnerships

Jorik Hepworth, Ingrid Mulder and Maaike Kleinsmann Creating together and participating ServDes, May 25th, 2016

Jorik Hepworth User-centered designer

Design for Liveability Connecting Local Stakeholders as Co-creative Partnerships

Design for Liveability The service design process of enhancing citizen participation by strengthening social ties among local stakeholders.

Society of participation

A new relationship between citizen and municipality

Rotterdam

Burgemeester Meineszplein

Essenburg

k j i d kels

Beu

Beukelsw

Hofstede

Adrien Milder

eg

Bur

n a V

me

a r t s

r e itt

C

at

ger

Gerrit van de Linde

est

er M

ein

esz

laa

n

laatiepleinzijn Initiative on the square

Marcel Jongmans civil servant

Yvette Prinsen urban planner

Isabel Ramos entrepreneur

Jorik Hepworth designer

Nik Draaijer artist

Observations Participating locals tend to focus on events in their own street.

Active locals are not representative for their neighbourhood Current initiatives often focus on immediate, short term issues such as littering or vandalism.

Social capital

bonding

“The features of social life – networks, norms and trust – that enable participants to act together more effectively to pursue shared objectives.” (Putnam, 1996)

Social capital

bonding bridging

“The features of social life – networks, norms and trust – that enable participants to act together more effectively to pursue shared objectives.” (Putnam, 1996)

Social capital

bonding bridging linking

“The features of social life – networks, norms and trust – that enable participants to act together more effectively to pursue shared objectives.” (Putnam, 1996)

Social capital

bridging linking

In order to become a successful society of participation, it is important to become conscious of which type of social capital is most necessary.

(Sander & Lowney, 2005).

Design vision Research question How can social ties between stakeholders be strengthened through service design?

Current interaction Inhabitants and organisations acting within their own bubble.

Interaction vision Feeling supported yet free, and being tempted to participate.

Approach

Research through Design

Final design

toolkit, platform and system

Final design

initiative building toolkit

Final design

online platform

Final design

stakeholder system

Initiative building toolkit

steps & exercises

roles

templates

ng

ui

in

nt

co

g

in

do

in g

at

or

ab

el

g

sin

oo

ch

g

kin

in

th

g

in

m

dr ea

g

in

ar

sh

Steps

Exercises sharing

• facebook page • laatiepleinzijn page • event

choosing

• dots

dreaming

• draw your area • backward planning • future planning

elaborating

• (quick) map • 5W1H • to do list

thinking

• clustering • future planning • impact

doing

• proposal • exhibition • celebration

continuing

• justification • organise • completion

Creative neighbourhood meetings

Roles initiator fac ilit at

rer u s ea

tr

or

e x p ert

r ote m o pr

host

buddy

der insi

not e t a ker

Existing social capital within an initiative becomes tangible and explicit and is transferable to other initiatives.

Online platform Initiatives can learn from each other’s approach and the network of the initiative becomes visible and accessible.

involved investors

empathic experts

area committee Opzoomer Mee CityLab010

municipal clusters professionals

area

Support during the whole process and actual involvement of supportive stakeholders.

city

System

support

execution

neighbourhood

area networkers area managers

suburb

keen connectors

leading locals inhabitants

Service design blueprint

Social capital Locals got to know their neighbours better New neighbours were met Involvement of professionals and investors, brought in by initiators and area networkers Social ties become tangible and therefore stronger

Outcome The steps towards the realisation of a liveability-related goal are as valuable as, if not more valuable than the eventual results.

A new dialogue Initiatives will have to structure their activities.

Civil servants will need to empathise with local initiators.

Questions

Jorik Hepworth / +31 6 51426846 jorikhepworth@gmail.com