Business and Professional Communication, 3rd edition
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Chapter 5: Getting to Know Your Diverse Workplace Test Bank
Multiple Choice
1. What process shapes our attitudes?
a. assimilation
*b. socialization
c. orientation
d. cultural identity
Learning objective number: 5-1
Cognitive domain: Knowledge
Answer location: Learning Your Workplace Culture
Question type: MC
2. The period of time in which people starting a new job adjust and “settle in” is called the
a. probationary period
b. workplace networking
c. the socialization process.
*d. the assimilation process.
Learning objective number: 5-1
Cognitive domain: Knowledge
Answer location: Learning Your Workplace Culture
Question type: MC
3. The assimilation process begins
*a. during the recruitment process.
b. after a coworker has finished training.
c. when the applicant arrives for an interview.
d. from the point of hiring.
Learning objective number: 5-1
Cognitive domain: Knowledge
Answer location: Learning Your Workplace Culture
Question type: MC
4. Jackson needs information about a grant submission that one of his colleagues has been awarded in the past. He approaches the colleague and asks her about the kinds of things the committee is looking for. Jackson is using which tactic?
a. direct questioning
b. overt questioning
c. perception checking
*d. third-party questioning
Learning objective number: 5-1
Cognitive domain: Comprehension
Answer location: Assimilating College Students
Question type: MC
5. Richard wants to know how his company handles late lunches but does not want to ask anyone. Instead, he watches others take late lunches and observes the manager’s reaction. Richard is
*a. using surveillance
b. observing
c. spying
d. indirectly questioning
Learning objective number: 5-1
Cognitive domain: Comprehension
Answer location: Assimilating College Students
Question type: MC
6. Sally is a nurse at a hospital. Her new coworkers speak using nursing acronyms and have various words for policies and procedures that are unique to the profession she is in. This language is referred to as
a. banter.
*b. jargon.
c. workplace slang.
d. hospital talk.
Learning objective number: 5-1
Cognitive domain: Comprehension
Answer location: Assimilating College Students
Question type: MC
7. Which of the following statements is true concerning language in the workplace?
a. Employees are more productive if they all speak the same language.
b. The use of more than one language in a workplace is preferred.
c. Employees who are bilingual are always paid more.
*d. Language choice has implications for the way individuals are treated.
Learning objective number: 5-3
Cognitive domain: Knowledge
Answer location: Language Differences
Question type: MC
8. In the United States, people from various regions use different words when referring to Coca-Cola, such as soda, pop, soda pop, for example. These word choices refer to the __________ of a region.
*a. dialect
b. syntax
c. accent
d. language
Learning objective number: 5-3
Cognitive domain: Knowledge
Answer location: Language Differences
Question type: MC
9. Biological groupings are part of
a. ethnic classifications
*b. race classifications
c. physical classifications
d. social classifications
Learning objective number: 5-3
Cognitive domain: Knowledge
Answer location: Ethnicity and Race
Question type: MC
10. Women tend to tag questions at the end of their statements
a. for confirmation of their opinion.
b. for moral support.
*c. for a response from the other person.
d. to question their statement.
Learning objective number: 5-3
Cognitive domain: Knowledge
Answer location: Gender
Question type: MC
11. The act of excluding or denying people of products, rights, or services based on their race, ethnicity, religion, sexual orientation, gender, age, or disability is known as
a. defamation
*b. discrimination
c. denying
d. excluding
Learning objective number: 5-3
Cognitive domain: Knowledge
Answer location: Mutual Respect
Question type: MC
12. The categorization of people based on physical characteristics such as skin color, dimensions of the human face, and hair is
a. ethnicity.
*b. race.
c. creed.
d. culture.
Learning objective number: 5-3
Cognitive domain: Knowledge
Answer location: Ethnicity and Race
Question type: MC
13. Through our ___________ or stories, we come to understand the organizational culture and one another.
a. water cooler talk
*b. narratives
c. memos
d. evaluations
Learning objective number: 5-1
Cognitive domain: Knowledge
Answer location: Assimilating College Students
Question type: MC
14. Cultural diversity awareness is being _________ of diversity that’s present in any working or social environment, while cultural competence refers to the level of _________ a person has about others who differ in some way in comparison to him or herself.
a. tolerant; understanding
*b. aware; knowledge
c. knowledgeable; awareness
d. considerate; empathy
Learning objective number: 5-3
Cognitive domain: 1
Answer location: Cultural Diversity Awareness and Worldview; Cultural Competence
Question type: MC
15 Which of the following does your text list as a common mistake among professionals?
*a. neglecting to take an inventory of others in the working environment
b. failing to develop a rapport with their superiors
c. failing to develop a rapport with their subordinates
d. none of the above
Learning objective number: 5-2
Cognitive domain: 1
Answer location: Diversity in your Workplace: Some Important Concepts
Question type: MC
16. David's company’s office is characterized by modern furniture, a classic architectural design, and extensive displays of the company logo on office supplies. These characteristics are known as
*a. artifacts.
b. organizational assets.
c. company culture.
d. organizational culture.
Learning objective number: 5-2
Cognitive domain: Knowledge
Answer location: Assimilating College Students
Question type: MC
17. The activity of professors passing out syllabi on the first day of class or college graduations is known as
a. organizational norms.
b. institutional routines.
*c. cultural rituals
d. rites of passage
Learning objective number: 5-2
Cognitive domain: Knowledge
Answer location: Assimilating College Students
Question type: MC
18. __________ is culture’s orientation to supernatural, human, and natural entities in the cosmological universe and other philosophical issues influencing how its members see the world.
a. Philosophy
*b. Worldview
c. Doctrine
d. Belief
Learning objective number: 5-3
Cognitive domain: Knowledge
Answer location: Cultural Diversity Awareness and Worldview
Question type: MC
19. Jenny is new to the law firm and is confused about some of the company's organizational culture. She asks several of her coworkers to clarify if her perceptions and understanding are correct. Jenny is engaging in
a. reinforcing
b. fact checking
c. cultural competence
*d. perception checking
Learning objective number: 5-2
Cognitive domain: Comprehension
Answer location: Cultural Competence
Question type: MC
20. __________ refers to a social group that may be joined together by factors such as shared history, shared identity, shared geography, or shared culture.
a. Race
b. Nationality
*c. Ethnicity
d. Community
Learning objective number: 5-3
Cognitive domain: Knowledge
Answer location: Ethnicity and Race
Question type: MC
21. The process that brings businesses into greater contact with the rest of the world and gives our daily lives an increasingly international orientation is known as
*a. globalization.
b. convergence.
c. global unity.
d. economic unification
Learning objective number: 5-3
Cognitive domain: Knowledge
Answer location: Language Differences
Question type: MC
22. Lauren has a new coworker who pronounces English words differently than she does, which leads her to believe her coworker is from a different country. Lauren is making an assumption based on
a. dialect
*b. accent
c. slang.
d. jargon.
Learning objective number: 5-3
Cognitive domain: Comprehension
Answer location: Language Differences
Question type: MC
23. Shawn's company meetings are characterized by open dialogue and understanding others with an open mind. Shawn's company is engaging in
a. debate.
b. open communication.
c. empathic listening
*d. mutual respect
Learning objective number: 5-3
Cognitive domain: Comprehension
Answer location: Mutual Respect
Question type: MC
24. ________ refers to a social group that may be joined together by factors such as shared history, shared identity, shared geography, or shared culture.
a. Race
b. Culture
*c. Ethnicity
d. none of the above
Learning objective number (if applicable): 5-3
Cognitive domain: Knowledge
Answer location: Ethnicity and Race
Question type: MC
25. Alice works for a hospital in an ethnically diverse neighborhood. To ensure everyone receives competent health care, the hospital places multilingual instructions and warning signs all around the complex. These practices are known as
a. interpretation systems.
b. language barriers.
*c. translation services.
d. cultural competence
Learning objective number: 5-3
Cognitive domain: Comprehension
Answer location: Language Differences
Question type: MC
26. Socialization is part of a larger process known as assimilation.
a. True
*b. False
Learning objective number: 5-1
Cognitive domain: Knowledge
Answer location: Learning Your Workplace Culture
Question type: TF
27. Surveillance is a beneficial tactic that may be used to receive more accurate information.
*a. True
b. False
Learning objective number (if applicable): 5-1
Cognitive domain: Knowledge
Answer location: Assimilating College Students
Question type: TF
28. Jargon is a type of slang that is not appropriate to use in professional contexts.
a. True
*b. False
Learning objective number: 5-3
Cognitive domain: Knowledge
Answer location: Assimilating College Students
Question type: TF
29. Issues such as religion and gender differences influence each of our worldviews.
*a. True
b. False
Learning objective number: 5-3
Cognitive domain: Knowledge
Answer location: Cultural Diversity Awareness and Worldview
Question type: TF
30. Tensions in the workplace are complex and require more than simple mutual respect to avoid.
a. True
*b. False
Learning objective number: 5-3
Cognitive domain: Knowledge
Answer location: Mutual Respect
Question type: TF
31. Men tend to tag questions on to the end of their statements for the purpose of more discussion.
a. True
*b. False
Learning objective number: 5-3
Cognitive domain: Knowledge
Answer location: Gender
Question type: TF
32. Dialect refers to various pronunciations of words from the same language.
*a. True
b. False
Learning objective number: 5-3
Cognitive domain: Knowledge
Answer location: Language Differences
Question type: TF
33. Knowing and understanding the organizational culture is necessary to be able to step back and reflect on your own communication.
*a. True
b. False
Learning objective number: 5-2
Cognitive domain: Knowledge
Answer location: Learning Your Workplace Culture
Question type: TF
34. Stereotypes are always negative.
a. True
*b. False
Learning objective number: 5-3
Cognitive domain: Knowledge
Answer location: Ethnicity and Race
Question type: TF
35. Every organization has its own organizational culture.
*a. True
b. False
Learning objective number: 5-2
Cognitive domain: Knowledge
Answer location: Learning Your Workplace Culture
Question type: TF
36. Explain and give examples of worldview.
*a. Answer varies
(Answers should include the following: A person’s worldview is made up of philosophical issues that influence how people see the world. Issues include self, other, gender differences, us vs. them mentality, religious differences, ways people manage time, and spirituality.)
Learning objective number: 5-3
Cognitive domain: Analysis
Answer location: Cultural Diversity Awareness and Worldview
Question type: ESS
37. Give three examples of diversity in professional contexts.
*a. Answer varies
Answers should be drawn from gender, ethnicity, race, language, religion, spirituality, and people with disabilities.)
Learning objective number: 5-3
Cognitive domain: Analysis
Answer location: Examples of Diversity in Professional Contexts
Question type: ESS
38. List and describe the seven tactics that a newcomer can use to learn about an organization.
*a. Answer varies
(Answers should include the seven types include overt questioning, indirect questioning, third-party questioning, testing limits, disguising conversations, and surveillance:
Overt questioning the practice of asking a direct question about what you want to know;
Indirect questioning asking questions in a roundabout way to retrieve information that will make you more competitive help your make better choices, and help you survive in an organization;
Third-party questioning asking direct questions of people who have had the same experiences as you at a different time;
Testing limits cutting corners or choosing to avoid a behavior or practice to see how it will influence the outcome;
Disguising conversation making statements about something to see how other people react; Surveillance using observational skills to take stock of any given situation
Learning objective number: 5-1
Cognitive domain: Analysis
Answer location: Assimilating College Students
Question type: ESS
39. _______ is the rules of living and functioning in society.
a. Society
b. Ideology
c. Worldview
*d. Culture
Learning objective number: 5-3
Cognitive domain: Knowledge
Answer location: Learning your Workplace Culture
Question type: MC
40.___________________ refers to the way an organization operates, the attitudes the employees have, and the overall tone and approach to any given business.
a. Culture
*b. Organizational culture
c. Organizational worldview
d. Worldview
Learning objective number: 5-2
Cognitive domain: Knowledge
Answer location: Learning Your Workplace Culture
Question type: MC
41. Explain the phases of organizational assimilation. Be sure to mention each distinct phase.
*a. Answer varies
Learning objective number: 5-1
Cognitive domain: Analysis
Answer location: Assimilating College Students
Question type: ESS
42. _________ are temporary embellishments or objects characteristic of a particular culture or institution.
a. Emblems
*b. Artifacts
c. Fixtures
d. none of the above
Learning objective number: 5-2
Cognitive domain: Knowledge
Answer location: Assimilating College Students
Question type: MC
43. Getting to know your diverse workplace is important for all of these reasons EXCEPT
a. you must be aware of differences between yourself and others
b. you must be sensitive to differences between yourself and others
c. you must be able to communicate effectively when encountering difference
*d. you will not have any professional connections unless you develop these skills.
Learning objective number: 5-3
Cognitive domain: Application
Answer location: Diversity in your Workplace: Some Important Concepts
Question type: MC
44. Sally was working on a team that was comprised of colleagues from a different cultural background who value time differently. Sally was consistently frustrated with the way the team worked together, lamenting that meetings often started late and went well beyond their scheduled end time. While her colleagues were focused on developing relationships across the team, Sally just wanted to get her work done and move onto the next task. What is Sally lacking in this scenario?
a. self-awareness
b. global view
*c. cultural competence
d. none of the above
Learning objective number: 5-3
Cognitive domain: Comprehension
Answer location: Cultural Competence
Question type: MC
45. A culturally competent professional has the knowledge of difference and
*a. is always striving to learn more
b. uses that knowledge to advance her or his agenda
c. strives to educate others about how to act in our culture
d. none of the above
Learning objective number: 5-3
Cognitive domain: Knowledge
Answer location: Cultural Competence
Question type: MC
46.______________ is a specific competency in which you ask others if your understanding is correct or incorrect.
*a. Perception checking
b. Discussion
c. Reiterating
d. none of the above
Learning objective number: 5-2
Cognitive domain: Knowledge
Answer location: Cultural Competence
Question type: MC
47. _____________is about people seeking understanding through the vehicle of open dialogue.
a. Compassion
b. Understanding
*c. Mutual respect
d. none of the above
Learning objective number: 5-3
Cognitive domain: Knowledge
Answer location: Mutual Respect
Question type: MC
48. Men are more likely to communicate to establish relationships by using rapport talk.
a. True
*b. False
Learning objective number: 5-3
Cognitive domain: Knowledge
Answer location: Gender
Question type: MC
49. Women are more likely to communicate to accomplish a task by using report talk.
a. True
*b. False
Learning objective number: 5-3
Cognitive domain: Knowledge
Answer location: Gender
Question type: MC