Test Bank for Systems Analysis and Design 12th Shelly Cashman, Gary B. Shelly and Harry J. Rosenblat

FULL TEST BANK FOR Systems Analysis and Design 12th Shelly Cashman, Gary B. Shelly and Harry J. Rosenblatt Chapter 01 - Introduction to Systems Analysis and Design True / False 1. Most firms give their IT budgets a low priority in good economic times. a. True b. False ANSWER: False RATIONALE: Most firms give their IT budgets a high priority, in good times or bad.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 3 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.01 - Describe the impact of information technology on society NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: What is Information Technology?

KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 2. A mission-critical system is one that is unimportant to a company’s operations. a. True b. False ANSWER: False RATIONALE: A mission-critical system is one that is vital to a company’s operations.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 5 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.02 - Describe the five main components of an information system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Information System Components KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/13/2019 9:54 AM 3. In an information system, data is information that has been transformed into input that is valuable to users. a. True b. False Copyright Cengage Learning. Powered by Cognero.

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ANSWER: False RATIONALE: Information is data that has been transformed into output that is valuable to users.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 5 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.02 - Describe the five main components of an information system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Information System Components KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 4. Transaction processing (TP) systems are inefficient because they process a set of transaction-related commands individually rather than as a group. a. True b. False ANSWER: False RATIONALE: Transaction processing (TP) systems are efficient because they process a set of transactionrelated commands as a group rather than individually.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 12 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.05 - Identify the seven types of information systems used in business NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Business Information Systems KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 5. In a knowledge management system, a knowledge base consists of logical rules that identify data patterns and relationships. a. True b. False ANSWER: False RATIONALE: A knowledge management system uses inference rules, which are logical rules that identify data patterns and relationships.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 13 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.05 - Identify the seven types of information systems used in business Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Technology Business Information Systems Bloom’s: Remember 1/30/2019 11:34 AM 4/8/2019 3:37 PM

6. Most large companies require systems that combine transaction processing, business support, knowledge management, and user productivity features. a. True b. False ANSWER: True RATIONALE: Most large companies require systems that combine transaction processing, business support, knowledge management, and user productivity features.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 15 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.05 - Identify the seven types of information systems used in business NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Business Information Systems KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/13/2019 10:00 AM 7. Since middle managers focus on a longer time frame, they need less detailed information than top managers, but somewhat more than supervisors who oversee day-to-day operations. a. True b. False ANSWER: False RATIONALE: Because they focus on a somewhat shorter time frame, middle managers need more detailed information than top managers but somewhat less than supervisors who oversee day-to-day operations.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 17 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.06 - Describe the types of information the four classes of users need NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: What Information Do Users Need?

KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 8. Many companies find that a trend called empowerment, which gives employees more responsibility and accountability, improves employee motivation and increases customer satisfaction.

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a. True b. False ANSWER: RATIONALE:

True Many companies find that a trend called empowerment, which gives employees more responsibility and accountability, improves employee motivation and increases customer satisfaction.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 17 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.06 - Describe the types of information the four classes of users need NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: What Information Do Users Need?

KEYWORDS: What Information Do Users Need?

DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 9. Network administration includes hardware and software maintenance, support, and security. a. True b. False ANSWER: True RATIONALE: Network administration includes hardware and software maintenance, support, and security.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 28 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.09 - Discuss the seven main functions of the information technology department NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Information Technology Department KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 10. The responsibilities of a systems analyst at a small firm are exactly the same as those at a large corporation. a. True b. False ANSWER: False RATIONALE: The responsibilities of a systems analyst at a small firm are different from those at a large corporation.

POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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REFERENCES: 32 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.10 - Describe the roles and responsibilities of a systems analysts within the enterprise NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Systems Analyst KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 11. Tools make it easier to build an information system, thereby boosting IT productivity and improving the quality of the finished product. a. True b. False ANSWER: True RATIONALE: Tools make it easier to build an information system, thereby boosting IT productivity and improving the quality of the finished product.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 25 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.08 - List the tools that enable the systems analyst to develop, manage, and maintain large-scale information systems NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Systems Analyst KEYWORDS: Bloom’s: Understand DATE CREATED: 4/8/2019 10:23 AM DATE MODIFIED: 4/8/2019 3:37 PM 12. After developing a model, many CASE tools can generate program code, which impedes and slows down the implementation process. a. True b. False ANSWER: False RATIONALE: After developing a model, many CASE tools can generate program code, which speeds the implementation process.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 25 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.08 - List the tools that enable the systems analyst to develop, manage, and maintain large-scale information systems NATIONAL STANDARDS: United States - BUSPROG: Technology Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

The Systems Analyst Bloom’s: Understand 4/8/2019 10:27 AM 4/13/2019 10:07 AM

13. Application software consists of programs that support day-to-day business functions and provide users with the information they need. a. True b. False ANSWER: True RATIONALE: Application software consists of programs that support day-to-day business functions and provide users with the information they need.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 5 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.02 - Describe the five main components of an information system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Systems Analyst KEYWORDS: Bloom’s: Understand DATE CREATED: 4/8/2019 10:30 AM DATE MODIFIED: 4/9/2019 12:52 PM 14. User support provides users with technical information, training, and productivity support. a. True b. False ANSWER: True RATIONALE: User support provides users with technical information, training, and productivity support.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 28 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.09 - Discuss the seven main functions of the information technology department NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Systems Analyst KEYWORDS: Bloom’s: Understand DATE CREATED: 4/8/2019 10:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 15. Assistive technology refers to the combination of hardware, software, and services that people use to manage, communicate, and share information. a. True b. False Copyright Cengage Learning. Powered by Cognero.

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ANSWER: RATIONALE:

False Information technology refers to the combination of hardware, software, and services that people use to manage, communicate, and share information.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 3 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.01 - Describe the impact of information technology on society NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Systems Analyst KEYWORDS: Bloom’s: Understand DATE CREATED: 4/8/2019 2:02 PM DATE MODIFIED: 4/8/2019 3:37 PM 16. A large concentration of networked computers working together is called a data ranch. a. True b. False ANSWER: False RATIONALE: A large concentration of networked computers working together is called a data center.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 5 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.02 - Describe the five main components of an information system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Systems Analyst KEYWORDS: Bloom’s: Understand DATE CREATED: 4/8/2019 2:06 PM DATE MODIFIED: 4/9/2019 5:08 PM 17. System software controls the flow of data, provides data security, and manages network operations. a. True b. False ANSWER: True RATIONALE: System software controls the flow of data, provides data security, and manages network operations.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 5 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.02 - Describe the five main components of an information system NATIONAL STANDARDS: United States - BUSPROG: Technology Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

The Systems Analyst Bloom’s: Understand 4/8/2019 2:08 PM 4/8/2019 3:37 PM

18. Examples of company-wide applications, called legacy applications, include order processing systems, payroll systems, and company communications networks. a. True b. False ANSWER: False RATIONALE: Examples of company-wide applications, called enterprise applications, include order processing systems, payroll systems, and company communications networks.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 5 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.02 - Describe the five main components of an information system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Systems Analyst KEYWORDS: Bloom’s: Understand DATE CREATED: 4/8/2019 2:10 PM DATE MODIFIED: 4/8/2019 3:37 PM 19. Hardware consists of everything in the physical layer of the information system. a. True b. False ANSWER: True RATIONALE: Hardware consists of everything in the physical layer of the information system.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 5 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.02 - Describe the five main components of an information system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Systems Analyst KEYWORDS: Bloom’s: Understand DATE CREATED: 4/8/2019 2:47 PM DATE MODIFIED: 4/8/2019 3:37 PM 20. When planning an information system, a company must consider how a new system will interface with older systems, which are called horizontal systems. a. True b. False ANSWER: False Copyright Cengage Learning. Powered by Cognero.

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RATIONALE:

When planning an information system, a company must consider how a new system will interface with older systems, which are called legacy systems.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 6 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.02 - Describe the five main components of an information system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Systems Analyst KEYWORDS: Bloom’s: Understand DATE CREATED: 4/8/2019 2:50 PM DATE MODIFIED: 4/9/2019 4:58 PM 21. Traditional relational models are still used, but so-called NoSQL databases are gaining in popularity due to their ability to scale to extremely large and unstructured datasets. a. True b. False ANSWER: True RATIONALE: Traditional relational models are still used, but so-called NoSQL databases are gaining in popularity due to their ability to scale to extremely large and unstructured datasets.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 6 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.02 - Describe the five main components of an information system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Systems Analyst KEYWORDS: Bloom’s: Understand DATE CREATED: 4/8/2019 2:52 PM DATE MODIFIED: 4/8/2019 3:37 PM 22. On mobile devices, the user interacts with the system with an app, but the same back-end services are accessed as when the user interacts with a web page. a. True b. False ANSWER: True RATIONALE: Internet-based systems involve various hardware and software designs, but a typical model is a series of web pages that provides a user interface, which communicates with database management software and a web-based data server. On mobile devices, the user interacts with the system with an app, but the same back-end services are accessed.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 8 QUESTION TYPE: True / False Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.03 - Explain Internet business strategies and relationships, including B2C and B2B NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Systems Analyst KEYWORDS: Bloom’s: Understand DATE CREATED: 4/8/2019 2:55 PM DATE MODIFIED: 4/13/2019 10:24 AM 23. A business profile is a specific set of transactions, events, and results that can be described and documented. a. True b. False ANSWER: False RATIONALE: A business process is a specific set of transactions, events, and results that can be described and documented.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 9 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.04 - Explain how to use business profiles and models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Systems Analyst KEYWORDS: Bloom’s: Understand DATE CREATED: 4/8/2019 2:57 PM DATE MODIFIED: 4/9/2019 4:59 PM 24. Business process modeling notation (BPMN) includes standard shapes and symbols to represent events, processes, workflows, and more. a. True b. False ANSWER: True RATIONALE: Business process modeling notation (BPMN) includes standard shapes and symbols to represent events, processes, workflows, and more.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 10 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.04 - Explain how to use business profiles and models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Systems Analyst KEYWORDS: Bloom’s: Understand DATE CREATED: 4/8/2019 3:08 PM DATE MODIFIED: 4/8/2019 3:37 PM Copyright Cengage Learning. Powered by Cognero.

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25. When one is using a transaction processing system, if a single element of a transaction fails, the system will skip the corrupt element and continue to process the rest of the transaction. a. True b. False ANSWER: False RATIONALE: Transaction processing systems ensure that if any single element of a transaction fails, the system does not process the rest of the transaction.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 12 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.05 - Identify the seven types of information systems used in business NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Systems Analyst KEYWORDS: Bloom’s: Understand DATE CREATED: 4/8/2019 3:10 PM DATE MODIFIED: 4/13/2019 10:27 AM 26. When companies first installed word processing systems, managers expected to reduce the number of employees as office efficiency increased. a. True b. False ANSWER: True RATIONALE: When companies first installed word processing systems, managers expected to reduce the number of employees as office efficiency increased.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 15 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.05 - Identify the seven types of information systems used in business NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Systems Analyst KEYWORDS: Bloom’s: Understand DATE CREATED: 4/8/2019 3:15 PM DATE MODIFIED: 4/8/2019 3:37 PM 27. Knowledge workers and team leaders are included in the top level of the organizational model. a. True b. False ANSWER: False RATIONALE: Top managers are in the top level of the typical organizational model.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 16 Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.06 - Describe the types of information the four classes of users need NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Systems Analyst KEYWORDS: Bloom’s: Understand DATE CREATED: 4/8/2019 3:17 PM DATE MODIFIED: 4/9/2019 5:00 PM 28. The waterfall model emphasizes interactivity among the phases. a. True b. False ANSWER: False RATIONALE: The waterfall model does not emphasize interactivity among the phases.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 19 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.07 - Distinguish among structured analysis, object oriented analysis, and agile systems development methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Systems Analyst KEYWORDS: Bloom’s: Understand DATE CREATED: 4/8/2019 3:22 PM DATE MODIFIED: 4/9/2019 5:23 PM 29. Object-oriented methods provide an easy transition to O-O programming languages such as C++, Java, and Swift. a. True b. False ANSWER: True RATIONALE: Object-oriented methods provide an easy transition to O-O programming languages such as C++, Java, and Swift.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 22 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.07 - Distinguish among structured analysis, object oriented analysis, and agile systems development methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Systems Analyst KEYWORDS: Bloom’s: Understand DATE CREATED: 4/8/2019 3:25 PM DATE MODIFIED: 4/8/2019 3:37 PM Copyright Cengage Learning. Powered by Cognero.

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30. The structure of the IT department varies among companies, as do its name and placement within the organization. a. True b. False ANSWER: True RATIONALE: The structure of the IT department varies among companies, as do its name and placement within the organization.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 26 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.09 - Discuss the seven main functions of the information technology department NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Systems Analyst KEYWORDS: Bloom’s: Understand DATE CREATED: 4/8/2019 3:28 PM DATE MODIFIED: 4/13/2019 10:41 AM Multiple Choice 31. When planning an information system, a company must consider how a new system will interface with older systems, which are called _____. a. enterprise applications b. network operating systems (NOS) c. operating applications d. legacy systems ANSWER: d RATIONALE: When planning an information system, a company must consider how a new system will interface with older systems, which are called legacy systems.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 6 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.02 - Describe the five main components of an information system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Information System Components KEYWORDS: Bloom's: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 32. Internet-based commerce is called _____ and includes two main sectors: B2C (business-to-consumer) and B2B (business-to-business). a. electronic commerce b. network-oriented commerce c. virtual trading Copyright Cengage Learning. Powered by Cognero.

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d. online trading ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES:

a Internet-based commerce is called e-commerce (electronic commerce).

1 Easy 8 9 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.03 - Explain Internet business strategies and relationships, including B2C and B2B NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Business Today KEYWORDS: Bloom's: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 33. Which is one of the main sectors of ecommerce? a. C2C (consumer-to-consumer) b. B2C (business-to-consumer) c. C2B (consumer-to-business) d. BPM (business process model) ANSWER: b RATIONALE: Internet-based commerce, called e-commerce, includes B2C (business-to-consumer) as well as B2B (business-to-business) transactions.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 9 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.03 - Explain Internet business strategies and relationships, including B2C and B2B NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Business Today KEYWORDS: Bloom's: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/13/2019 10:49 AM 34. _____ enabled computer-to-computer transfer of data between companies, usually over private telecommunications networks. a. Electronic data interchange (EDI) b. Radio frequency identification (RFID) c. Enterprise resource planning (ERP) d. Object-oriented (O-O) analysis ANSWER: a RATIONALE: EDI enabled computer-to-computer data transfer, usually over private telecommunications Copyright Cengage Learning. Powered by Cognero.

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lines.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 9 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.03 - Explain Internet business strategies and relationships, including B2C and B2B NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Business Today KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 35. A _____ is an overview that describes a company’s overall functions, processes, organization, products, services, customers, suppliers, competitors, constraints, and future direction. a. business matrix b. business profile c. business index d. business glossary ANSWER: b RATIONALE: A business profile is an overview of a company’s mission, functions, organization, products, services, customers, suppliers, competitors, constraints, and future direction.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 9 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.04 - Explain how to use business profiles and models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Modeling Business Operations KEYWORDS: Bloom's: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 36. A _____ graphically displays one or more business processes, such as handling an airline reservation, filling a product order, or updating a customer account. a. business matrix model (BMM) b. business process model (BPM) c. business indexing model (BIM) d. business strategic model (BSM) ANSWER: b RATIONALE: A business process model (BPM) graphically displays one or more business processes, such as handling an airline reservation, filling a product order, or updating a customer account.

POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Easy REFERENCES: 9 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.04 - Explain how to use business profiles and models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Modeling Business Operations KEYWORDS: Bloom's: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 37. For complex models, analysts can choose computer-based modeling tools that use _____, which includes standard shapes and symbols to represent events, processes, workflows, and more. a. electronic data interchange (EDI) b. joint application development (JAD) c. business process modeling notation (BPMN) d. rapid application development (RAD) ANSWER: c RATIONALE: For complex models, analysts can choose computer-based modeling tools that use business process modeling notation (BPMN), which includes standard shapes and symbols to represent events, processes, workflows, and more.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 10 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.04 - Explain how to use business profiles and models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Modeling Business Operations KEYWORDS: Bloom's: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 38. Transaction processing (TP) systems _____. a. provide job-related information to users at all levels of a company b. simulate human reasoning by combining a knowledge base and inference rules that determine how the knowledge is applied c. process data generated by day-to-day business operations d. include email, voice mail, fax, video conferencing, word processing, automated calendars, database management, spreadsheets, and integrated mobile computing systems ANSWER: c RATIONALE: Transaction processing (TP) systems process data generated by day-to-day business operations.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 11 Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.05 - Identify the seven types of information systems used in business NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Business Information Systems KEYWORDS: Bloom's: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 39. Business support systems _____. a. provide job-related information support to users at all levels of a company b. simulate human reasoning by combining a knowledge base and inference rules that determine how the knowledge is applied c. process data generated by day-to-day business operations d. include email, voice mail, fax, video conferencing, word processing, automated calendars, database management, spreadsheets, and integrated mobile computing systems ANSWER: a RATIONALE: Business support systems provide job-related information support to users at all levels of a company.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 12 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.05 - Identify the seven types of information systems used in business NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Business Information Systems KEYWORDS: Bloom's: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 40. _____ technology uses high-frequency radio waves to track physical objects. a. Redundant array of independent disks (RAID) b. Radio frequency identification (RFID) c. Enterprise resource planning (ERP) d. Management information system (MIS) ANSWER: b RATIONALE: Automated data acquisition is possible using technology such as radio frequency identification (RFID), which uses high-frequency radio waves to track physical objects.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 13 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.05 - Identify the seven types of information systems used in business NATIONAL STANDARDS: United States - BUSPROG: Technology Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

Business Information Systems Bloom's: Remember 1/30/2019 11:34 AM 4/13/2019 11:00 AM

41. Knowledge management systems use a large database called a(n) _____ that allows users to find information by entering keywords or questions in normal English phrases. a. inference engine b. knowledge base c. knowledge database management system d. inference manager ANSWER: b RATIONALE: Knowledge management systems use a large database called a knowledge base that allows users to find information by entering keywords or questions in normal English phrases.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 13 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.05 - Identify the seven types of information systems used in business NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Business Information Systems KEYWORDS: Bloom's: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 42. User productivity systems _____. a. provide job-related information to users at all levels of a company b. simulate human reasoning by combining a knowledge base and inference rules that determine how the knowledge is applied c. process data generated by day-to-day business operations d. include groupware programs that enable users to share data, collaborate on projects, and work in teams ANSWER: d RATIONALE: User productivity systems also include groupware, which enables users to share data, collaborate on projects, and work in teams.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 14 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.05 - Identify the seven types of information systems used in business NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Business Information Systems KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM Copyright Cengage Learning. Powered by Cognero.

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43. In a typical organizational model, top managers _____. a. develop long-range plans, called strategic plans, which define a company’s overall mission and goals b. provide direction, necessary resources, and performance feedback to supervisors and team leaders c. oversee operation employees and carry out day-to-day functions, coordinating operational tasks and people d. include users who rely on transaction processing (TP) systems to enter and receive the data they need to perform their jobs ANSWER: a RATIONALE: Top managers develop long-range plans, called strategic plans, which define the company’s overall mission and goals.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 16 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.06 - Describe the types of information the four classes of users need NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: What Information Do Users Need?

KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/13/2019 11:04 AM 44. In a typical company organizational model, middle managers _____. a. develop long-range plans, called strategic plans, which define the company’s overall mission and goals b. provide direction, necessary resources, and performance feedback to supervisors and team leaders c. oversee operation employees and carry out day-to-day functions, coordinating operational tasks and people d. include users who rely on transaction processing (TP) systems to enter and receive the data they need to perform their jobs ANSWER: b RATIONALE: Middle managers provide direction, necessary resources, and performance feedback to supervisors and team leaders.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 17 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.06 - Describe the types of information the four classes of users need NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: What Information Do Users Need?

KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 45. _____ is a systems development technique that produces a graphical representation of a concept or process that systems developers can analyze, test, and modify. a. Prototyping Copyright Cengage Learning. Powered by Cognero.

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b. Rapid application development c. Scrum d. Modeling ANSWER: d RATIONALE: Modeling produces a graphical representation of a concept or process that systems developers can analyze, test, and modify.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 9 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.04 - Explain how to use business profiles and models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Development Tools KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 46. A _____ describes the information that a system must provide. a. process model b. data model c. business model d. network model ANSWER: c RATIONALE: A business model describes the information that a system must provide.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 9 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.04 - Explain how to use business profiles and models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Development Tools KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 47. _____ is a systems development technique that tests system concepts and provides an opportunity to examine input, output, and user interfaces before final decisions are made. a. Scrum b. Prototyping c. Modeling d. Rapid application development ANSWER: b RATIONALE: Prototyping tests system concepts and provides an opportunity to examine input, output, and user interfaces before final decisions are made.

Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy REFERENCES: 24 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.07 - Distinguish among structured analysis, object oriented analysis, and agile systems development methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Development Tools KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 48. Identify a method of developing systems that is well-suited to traditional project management tools and techniques. a. Object-oriented analysis b. Adaptive method c. Structured analysis d. Rapid application development ANSWER: c RATIONALE: Structured analysis is a traditional systems development technique that is time tested and easy to understand.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 18 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.07 - Distinguish among structured analysis, object oriented analysis, and agile systems development methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Development Methods KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 49. The _____ method of developing systems produces code that is modular and reusable. a. object-oriented analysis b. adaptive c. structured analysis d. rapid application development ANSWER: a RATIONALE: The object-oriented method of developing systems produces code that is modular and reusable.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 18 QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.07 - Distinguish among structured analysis, object oriented analysis, and agile systems development methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Development Methods KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 50. Which method of system development stresses intense team-based effort and reflects a set of community-based values? a. Object-oriented analysis b. Agile method c. Structured analysis d. Rapid application development ANSWER: b RATIONALE: The agile method stresses intense team-based effort and reflects a set of community-based values.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 18 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.07 - Distinguish among structured analysis, object oriented analysis, and agile systems development methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Development Methods KEYWORDS: Bloom's: Understand DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 51. One of the disadvantages of _____ methods of system development is that the overall project might be subject to scope change as user requirements change. a. object-oriented analysis b. agile c. structured analysis d. rapid application development ANSWER: b RATIONALE: One of the disadvantages of agile methods of system development is that the overall project might be subject to scope change as user requirements change.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 18 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.07 - Distinguish among structured analysis, object oriented analysis, Copyright Cengage Learning. Powered by Cognero.

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and agile systems development methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Development Methods KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 52. Structured analysis is a traditional systems development technique that uses a series of phases, called the _____, to plan, analyze, design, implement, and support an information system. a. object-oriented (O-O) analysis b. systems development life cycle (SDLC) c. transaction processing (TP) system d. enterprise resource planning system (ERP) ANSWER: b RATIONALE: Structured analysis is a traditional systems development technique that uses a series of phases, called the systems development life cycle (SDLC), to plan, analyze, design, implement, and support an information system.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 18 19 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.07 - Distinguish among structured analysis, object oriented analysis, and agile systems development methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Development Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 53. Structured analysis is called a(n) _____ technique because it focuses on processes that transform data into useful information. a. iterative b. process-centered c. inferred d. model-specific ANSWER: b RATIONALE: Structured analysis focuses on processes that transform data into useful information and is called a process-centered technique.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 19 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.07 - Distinguish among structured analysis, object oriented analysis, and agile systems development methods Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Technology Systems Development Methods Bloom’s: Understand 1/30/2019 11:34 AM 4/8/2019 3:37 PM

54. A(n) _____ shows the data that flow in and out of system processes. a. process model b. object model c. business model d. network model ANSWER: a RATIONALE: A process model shows the data that flow in and out of system processes.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 19 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.07 - Distinguish among structured analysis, object oriented analysis, and agile systems development methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Development Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/13/2019 11:16 AM 55. A(n) _____ uses various symbols and shapes to represent data flow, processing, and storage. a. process flow diagram b. object model c. data flow diagram d. network model ANSWER: c RATIONALE: A data flow diagram (DFD) uses various symbols and shapes to represent data flow, processing, and storage.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 19 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.07 - Distinguish among structured analysis, object oriented analysis, and agile systems development methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Development Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM Copyright Cengage Learning. Powered by Cognero.

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56. In a(n) _____ model, the result of each phase is called a deliverable, which flows into the next phase. a. interactive b. iterative c. waterfall d. spiral ANSWER: c RATIONALE: In the waterfall model, the result of each phase is called a deliverable, which flows into the next phase.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 19 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.07 - Distinguish among structured analysis, object oriented analysis, and agile systems development methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Development Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 57. The _____ usually begins with a formal request to the IT department, called a systems request, which describes problems or desired changes in an information system or a business process. a. systems design phase b. systems planning phase c. systems support and security phase d. systems analysis phase ANSWER: b RATIONALE: The systems planning phase usually begins with a formal request to the IT department, called a systems request, which describes problems or desired changes in an information system or a business process.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 20 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.07 - Distinguish among structured analysis, object oriented analysis, and agile systems development methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Development Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 58. In a systems development life cycle (SDLC) model, the purpose of the _____ is to build a logical model of the new system.

Copyright Cengage Learning. Powered by Cognero.

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a. systems analysis phase b. systems implementation phase c. systems design phase d. systems support and security phase ANSWER: a RATIONALE: The purpose of the systems analysis phase is to build a logical model of the new system.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 20 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.07 - Distinguish among structured analysis, object oriented analysis, and agile systems development methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Development Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 59. In a systems development life cycle (SDLC) model, the purpose of the _____ is to create a physical model that will satisfy all documented requirements for the system. a. systems implementation phase b. systems planning phase c. systems analysis phase d. systems design phase ANSWER: d RATIONALE: The purpose of the systems design phase is to create a physical model that will satisfy all documented requirements for the system.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 21 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.07 - Distinguish among structured analysis, object oriented analysis, and agile systems development methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Development Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 60. During the _____ of the systems development life cycle (SDLC), a new system is constructed. a. systems planning phase b. systems support and security phase c. systems design phase d. systems implementation phase Copyright Cengage Learning. Powered by Cognero.

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ANSWER: d RATIONALE: During the systems implementation phase, the new system is constructed.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 21 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.07 - Distinguish among structured analysis, object oriented analysis, and agile systems development methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Development Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 61. The systems implementation phase of the systems development life cycle (SDLC) includes an assessment, called a _____, to determine whether the system operates properly and if costs and benefits are within expectation. a. systems estimation b. systems verification c. systems validation d. systems evaluation ANSWER: d RATIONALE: The systems implementation phase also includes an assessment, called a systems evaluation, to determine whether the system operates properly and if costs and bene- fits are within expectations.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 21 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.07 - Distinguish among structured analysis, object oriented analysis, and agile systems development methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Development Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 62. During the _____ of the systems development life cycle (SDLC), the IT staff maintains, enhances, and protects the system. a. systems support and security phase b. systems implementation phase c. systems analysis phase d. systems planning phase ANSWER: a RATIONALE: During the systems support and security phase, the IT staff maintains, enhances, and Copyright Cengage Learning. Powered by Cognero.

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protects the system.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 21 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.07 - Distinguish among structured analysis, object oriented analysis, and agile systems development methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Development Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 63. In object-oriented analysis, objects possess characteristics called _____. a. properties b. orientations c. classes d. inheritances ANSWER: a RATIONALE: In object-oriented analysis, objects possess characteristics called properties.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 21 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.07 - Distinguish among structured analysis, object oriented analysis, and agile systems development methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Development Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 64. In object-oriented analysis, an object is a member of a(n) _____, which is a collection of similar objects. a. property b. class c. message d. instance ANSWER: b RATIONALE: In object-oriented analysis, an object is a member of a class, which is a collection of similar objects.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 21 QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.07 - Distinguish among structured analysis, object oriented analysis, and agile systems development methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Development Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 65. In object-oriented design, built-in processes called _____ can change an object’s properties. a. methods b. functions c. attributes d. features ANSWER: a RATIONALE: In object-oriented design, built-in processes called methods can change an object’s properties.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 22 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.07 - Distinguish among structured analysis, object oriented analysis, and agile systems development methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Development Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 66. Agile methods typically use a(n) _____ , which represents a series of iterations based on user feedback. a. incremental model b. extreme model c. spiral model d. evaluative model ANSWER: c RATIONALE: Agile methods typically use a spiral model, which represents a series of iterations, or revisions, based on user feedback.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 23 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.07 - Distinguish among structured analysis, object oriented analysis, and agile systems development methods NATIONAL STANDARDS: United States - BUSPROG: Technology Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

Systems Development Methods Bloom’s: Understand 1/30/2019 11:34 AM 4/8/2019 3:37 PM

67. The _____ group typically provides leadership and overall guidance, but the systems themselves are developed by teams consisting of users, managers, and IT staff members. a. web support b. application development c. systems support d. database administration ANSWER: b RATIONALE: The IT application development group typically provides leadership and overall guidance, but teams consisting of users, managers, and IT staff members develop the systems themselves.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 27 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.09 - Discuss the seven main functions of the information technology department NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Information Technology Department KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 68. _____ provides vital protection and maintenance services for system hardware and software, including enterprise computing systems, networks, transaction processing systems, and corporate IT infrastructure. a. User support b. Database administration c. Systems support and security d. Network administration ANSWER: c RATIONALE: Systems support and security provides vital protection and maintenance services for system hardware and software, including enterprise computing systems, networks, transaction processing systems, and corporate IT infrastructure.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 27 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.09 - Discuss the seven main functions of the information technology department NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Information Technology Department Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom’s: Remember 1/30/2019 11:34 AM 4/8/2019 3:37 PM

69. A _____ answers questions, troubleshoots problems, and serves as a clearinghouse for user problems and solutions. a. user support specialist b. database administrator c. web support specialist d. network administrator ANSWER: a RATIONALE: User support specialists answer questions, troubleshoot problems, and serve as a clearinghouse for user problems and solutions.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 28 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.09 - Discuss the seven main functions of the information technology department NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Information Technology Department KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/13/2019 11:42 AM 70. _____ design and construct web pages, monitor traffic, manage hardware and software, and link web-based applications to a company’s information systems. a. User support specialists b. Database administrators c. Web support specialists d. Network administrators ANSWER: c RATIONALE: Web support specialists design and construct web pages, monitor traffic, manage hardware and software, and link web-based applications to a company’s information systems.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 28 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.09 - Discuss the seven main functions of the information technology department NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Information Technology Department KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/13/2019 11:46 AM Copyright Cengage Learning. Powered by Cognero.

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71. Many large IT departments use a(n) _____ team that reviews and tests all applications and systems changes to verify specifications and software quality standards. a. beta testing b. quality assurance c. alpha testing d. acceptance verifier ANSWER: b RATIONALE: Many large IT departments also use a quality assurance (QA) team that reviews and tests all applications and systems changes to verify specifications and software quality standards.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 28 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.09 - Discuss the seven main functions of the information technology department NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Information Technology Department KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM 72. A(n) _____ investigates, analyzes, designs, develops, installs, evaluates, and maintains a company’s information systems. a. application developer b. database administrator c. network administrator d. systems analyst ANSWER: d RATIONALE: A systems analyst investigates, analyzes, designs, develops, installs, evaluates, and maintains a company’s information systems.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 28 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.10 - Describe the roles and responsibilities of a systems analysts within the enterprise NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Systems Analyst KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/9/2019 5:02 PM 73. Many hardware and software companies offer _____ for IT professionals, which verifies that an individual Copyright Cengage Learning. Powered by Cognero.

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demonstrated a certain level of knowledge and skill on a standardized test. a. spot identification b. certification c. education d. accreditation ANSWER: b RATIONALE: Many hardware and software companies offer certification for IT professionals, which verifies that an individual demonstrated a certain level of knowledge and skill on a standardized test.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 31 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.01.10 - Describe the roles and responsibilities of a systems analysts within the enterprise NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Systems Analyst KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM Critical Thinking Questions Case 1-1 Roark has just joined a company and in his role as a lead analyst, he will be responsible for determining which systems development method the team uses to create a new application for a major medical supplier.

74. After spending a week getting to know the members of the team, including their strengths and weaknesses, and what has worked well (and not so well) for this particular team in the past, Roark realizes that one theme keeps recurring: the team has particularly weak communications skills. Which method is Roark least likely to use, given that he knows about the disadvantages of each method? a. Structured analysis b. Agile/adaptive methods c. Object-oriented analysis d. Rapid application development ANSWER: b RATIONALE: With agile methods, team members need a high level of technical and communications skills.

POINTS: 1 DIFFICULTY: Difficult REFERENCES: 18 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: case 1-1 LEARNING OBJECTIVES: SAD.12e.01.07 - Distinguish among structured analysis, object oriented analysis, and agile systems development methods Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Technology Systems Development Methods Bloom’s: Apply 1/30/2019 11:34 AM 4/13/2019 11:59 AM

75. It is a new day at the firm. Roark has been in place for a few weeks, strengthening the communications skills of his employees, getting them to work much better together. Now, the challenge that he faces is not an internal one; it lies with the client, which is increasingly incapable of sticking with decisions. Roark, based on his past experience with other clients like this, is afraid that the client will throw them a curveball and want to make changes late in the game—but that they also will be unwilling to absorb the costs of those changes. For this reason, which method of development will Roark eliminate? a. Structured analysis b. Agile/adaptive methods c. Object-oriented analysis d. Rapid application development ANSWER: a RATIONALE: With structured analysis, changes can be costly, especially in later phases.

POINTS: 1 DIFFICULTY: Difficult REFERENCES: 18 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: case 1-1 LEARNING OBJECTIVES: SAD.12e.01.07 - Distinguish among structured analysis, object oriented analysis, and agile systems development methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Development Methods KEYWORDS: Bloom’s: Apply DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/8/2019 3:37 PM Essay 76. Who is a knowledge worker, and why is this kind of worker required by successful companies?

ANSWER: Knowledge workers include systems analysts, programmers, accountants, researchers, trainers, human resource specialists, and other professionals. Knowledge workers also use business support systems, knowledge management systems, and user productivity systems.

Knowledge workers provide support for an organization's basic functions. Just as a military unit requires logistical support, a successful company needs knowledge workers to carry out its mission.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

Below Expectations

Developing

Competent

Mastery

Explains who knowledge workers are.

Explains why Copyright Cengage Learning. Powered by Cognero.

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knowledge workers are required by successful companies.

DIFFICULTY: Moderate REFERENCES: 17 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.01.06 - Describe the types of information the four classes of users need NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: What Information Do Users Need?

KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/15/2019 10:12 AM 77. Discuss the pros and cons of agile methods.

ANSWER: Pros: Very flexible and efficient in dealing with change.

Stresses team interaction and reflects a set of community-based values.

Frequent deliverables constantly validate the project and reduce risk.

Cons: Team members need a high level of technical and communications skills. Lack of structure and documentation can introduce risk factors.

Overall project might be subject to scope change as user requirements change.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

Below Expectations

Developing

Competent

Mastery

Student lists pros.

Student lists cons.

DIFFICULTY: Moderate REFERENCES: 18 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.01.07 - Distinguish among structured analysis, object oriented analysis, and agile systems development methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Development Methods KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/15/2019 10:11 AM 78. Discuss the pros and cons of structured analysis.

ANSWER: Pros: Copyright Cengage Learning. Powered by Cognero.

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POINTS: RUBRIC:

Traditional method that has been very popular over time.

Relies heavily on written documentation.

Frequent phase iteration can provide flexibility comparable to other methods.

Well-suited to traditional project management tools and techniques.

Cons: Changes can be costly, especially in later phases.

Requirements are defined early, and can change during development.

Users might not be able to describe their needs until they can see examples of features and functions.

1 0

1

2

3

4

Failure

Below Expectations

Developing

Competent

Mastery

Criteria Student lists pros.

Student lists cons.

DIFFICULTY: Moderate REFERENCES: 18 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.01.07 - Distinguish among structured analysis, object oriented analysis, and agile systems development methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Development Methods KEYWORDS: Bloom’s: Understand DATE CREATED: 4/8/2019 2:13 PM DATE MODIFIED: 4/15/2019 10:06 AM 79. Discuss the pros and cons of object-oriented analysis.

ANSWER: Pros: Integrates easily with object-oriented programming languages.

Code is modular and reusable, which can reduce cost and development time.

Easy to maintain and expand because new objects can be created using inherited properties.

Cons: Somewhat newer method might be less familiar to development team members.

Interaction of objects and classes can be complex in larger systems.

POINTS: 1 RUBRIC: 0 1 2 3 Criteria Failure

Below Expectations

Developing

Competent

4 Mastery

Student lists pros.

Student lists cons.

DIFFICULTY: REFERENCES:

Moderate 18

Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.01.07 - Distinguish among structured analysis, object oriented analysis, and agile systems development methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Development Methods KEYWORDS: Bloom’s: Understand DATE CREATED: 4/8/2019 2:23 PM DATE MODIFIED: 4/15/2019 10:08 AM 80. Explain what is meant by "corporate culture." Why is it important?

ANSWER: Every firm has an underlying corporate culture. A corporate culture is the set of beliefs, rules, traditions, values, and attitudes that define a company and influence its way of doing business. To be successful, a systems analyst must understand the corporate culture and how it affects the way information is managed. Companies sometimes include statements about corporate culture in their mission statements. A systems analyst must understand the firm’s culture and find it comfortable. If the company encourages personal growth and empowerment, work is much more enjoyable.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

Below Expectations

Developing

Competent

Mastery

Student defines corporate culture.

Student explains why corporate culture is important.

DIFFICULTY: Moderate REFERENCES: 32 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.01.10 - Describe the roles and responsibilities of a systems analysts within the enterprise NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Development Methods KEYWORDS: Bloom’s: Understand DATE CREATED: 4/8/2019 2:31 PM DATE MODIFIED: 4/15/2019 10:09 AM

True / False 1. Systems requests do not deal with factors involved in improving service. a. True b. False Copyright Cengage Learning. Powered by Cognero.

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ANSWER: RATIONALE:

False Systems requests often are aimed at improving service to customers or users within the company.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 50 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.03 - Explain how tools can support strategic planning NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Information Systems Projects KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/13/2019 12:17 PM 2. Internal and external factors affect every business decision that a company makes, and IT systems are no exception. a. True b. False ANSWER: True RATIONALE: Internal and external factors affect every business decision that a company makes, and IT projects are no exception.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 50 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.06 - Describe the two factors affecting systems projects NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Information Systems Projects KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:18 AM 3. A strategic plan that stresses technology tends to create an unfavorable climate for IT projects that extends throughout an organization. a. True b. False ANSWER: False RATIONALE: A strategic plan that stresses technology tends to create a favorable climate for IT projects that extends throughout the organization.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 50 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.06 - Describe the two factors affecting systems projects Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Technology Information Systems Projects Bloom’s: Remember 1/30/2019 11:34 AM 4/10/2019 9:18 AM

4. As users rely more heavily on information systems to perform their jobs, they are likely to request even more IT services and support. a. True b. False ANSWER: True RATIONALE: As users rely more heavily on information systems to perform their jobs, they are likely to request even more IT services and support.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 51 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.06 - Describe the two factors affecting systems projects NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Information Systems Projects KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:18 AM 5. Information systems that interact with customers usually receive low priority. a. True b. False ANSWER: False RATIONALE: Information systems that interact with customers usually receive top priority.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 53 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.06 - Describe the two factors affecting systems projects NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Information Systems Projects KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:18 AM 6. Competition drives many information systems decisions. a. True b. False ANSWER: True Copyright Cengage Learning. Powered by Cognero.

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RATIONALE: Competition drives many information systems decisions.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 53 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.06 - Describe the two factors affecting systems projects NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Information Systems Projects KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:18 AM 7. Economic activity has a negligible influence on corporate information management. a. True b. False ANSWER: False RATIONALE: Economic activity has a powerful influence on corporate information management.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 53 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.06 - Describe the two factors affecting systems projects NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Information Systems Projects KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:18 AM 8. Most large companies rely on one person to evaluate systems requests instead of relying on a systems review committee. a. True b. False ANSWER: False RATIONALE: Many organizations assign responsibility for evaluating systems requests to a group of key managers and users. Many companies call this group a systems review committee or a computer resources committee.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 54 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.07 - Explain how system requests are processed NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Evaluation of Systems Requirements Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom’s: Remember 1/30/2019 11:34 AM 4/10/2019 9:18 AM

9. When assessing schedule feasibility, a systems analyst must consider the interaction between time and costs. a. True b. False ANSWER: True RATIONALE: When assessing schedule feasibility, a systems analyst must consider the interaction between time and costs.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 58 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.08 - Explain how system request feasibility is assessed NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Feasibility KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:18 AM 10. Feasibility analysis is an ongoing task that must be performed throughout the systems development process. a. True b. False ANSWER: True RATIONALE: Feasibility analysis is an ongoing task that must be performed throughout the systems development process.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 59 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.08 - Explain how system request feasibility is assessed NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Evaluating Feasibility KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:18 AM 11. The purpose of an interview, and of the preliminary investigation itself, is to convince others that a project is justified, not to uncover facts. a. True b. False ANSWER: False RATIONALE: The purpose of the interview, and of the preliminary investigation itself, is to uncover Copyright Cengage Learning. Powered by Cognero.

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facts, not to convince others that the project is justified.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 65 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.10 - Conduct a preliminary investigation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Preliminary Investigation Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:18 AM 12. It is easier to assign dollar values to intangible than to tangible benefits. a. True b. False ANSWER: False RATIONALE: It is easier to assign dollar values to tangible benefits; tangible benefits are benefits that can be measured in dollars.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 58 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.08 - Explain how system request feasibility is assessed NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Preliminary Investigation Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 4/9/2019 5:34 PM DATE MODIFIED: 4/13/2019 12:26 PM 13. The Pareto chart, sometimes called a scatter diagram, is a problem-solving tool. a. True b. False ANSWER: False RATIONALE: The XY chart, sometimes called a scatter diagram, is a problem-solving tool.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 66 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.10 - Conduct a preliminary investigation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Preliminary Investigation Overview KEYWORDS: Bloom’s: Remember Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

4/9/2019 5:37 PM 4/13/2019 12:27 PM

14. In a preliminary investigation report, the findings section includes a summary of a project request and a specific recommendation. a. True b. False ANSWER: False RATIONALE: In a preliminary investigation report, the recommendations section includes a summary of a project request and a specific recommendation.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 68 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.10 - Conduct a preliminary investigation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Preliminary Investigation Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 4/9/2019 5:40 PM DATE MODIFIED: 4/10/2019 9:18 AM 15. The letters SWOT stand for spending, weeks, overtures, and time. a. True b. False ANSWER: False RATIONALE: The letters SWOT stand for strengths, weaknesses, opportunities, and threats.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 45 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.02 - Conduct a SWOT analysis NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Preliminary Investigation Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 4/9/2019 10:17 PM DATE MODIFIED: 4/10/2019 9:18 AM 16. A SWOT analysis examines a firm’s technical, human, and financial resources. a. True b. False ANSWER: True RATIONALE: A SWOT analysis examines a firm’s technical, human, and financial resources.

POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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REFERENCES: 46 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.02 - Conduct a SWOT analysis NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Preliminary Investigation Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 4/9/2019 10:19 PM DATE MODIFIED: 4/10/2019 9:18 AM 17. A CASE tool can be used to define and document an overall environment. a. True b. False ANSWER: True RATIONALE: A CASE tool can be used to define and document an overall environment.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 47 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.03 - Explain how tools can support strategic planning NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Preliminary Investigation Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 4/9/2019 10:20 PM DATE MODIFIED: 4/10/2019 9:18 AM 18. Irrespective of the development strategy used, many organizations still rely on the IT group to provide guidance when it comes to selecting tools to support strategic planning activities. a. True b. False ANSWER: True RATIONALE: Irrespective of the development strategy used, many organizations still rely on the IT group to provide guidance when it comes to selecting tools to support strategic planning activities.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 47 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.03 - Explain how tools can support strategic planning NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Preliminary Investigation Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 4/9/2019 10:20 PM DATE MODIFIED: 4/10/2019 9:18 AM Copyright Cengage Learning. Powered by Cognero.

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19. Because significant resources are required, team leaders usually initiate large-scale projects. a. True b. False ANSWER: False RATIONALE: Because significant resources are required, top management usually initiates large-scale projects.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 50 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.06 - Describe the two factors affecting systems projects NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Preliminary Investigation Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 4/9/2019 10:20 PM DATE MODIFIED: 4/10/2019 9:18 AM 20. Errors or problems in existing systems can trigger requests for systems projects. a. True b. False ANSWER: True RATIONALE: Errors or problems in existing systems can trigger requests for systems projects.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 51 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.06 - Describe the two factors affecting systems projects NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Preliminary Investigation Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 4/9/2019 10:20 PM DATE MODIFIED: 4/10/2019 9:18 AM 21. In most organizations, the IT department receives fewer systems requests than it can actually handle. a. True b. False ANSWER: False RATIONALE: In most organizations, the IT department receives more systems requests than it can handle.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 54 QUESTION TYPE: True / False Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.07 - Explain how system requests are processed NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Preliminary Investigation Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 4/9/2019 10:20 PM DATE MODIFIED: 4/10/2019 9:18 AM 22. Many smaller companies rely on one person to evaluate system requests instead of a committee. a. True b. False ANSWER: True RATIONALE: Many smaller companies rely on one person to evaluate system requests instead of a committee.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 55 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.07 - Explain how system requests are processed NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Preliminary Investigation Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 4/9/2019 10:20 PM DATE MODIFIED: 4/10/2019 9:18 AM 23. If a request is feasible, it is said to be necessary. a. True b. False ANSWER: False RATIONALE: Even if a request is feasible, it might not be necessary.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 56 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.08 - Explain how system request feasibility is assessed NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Preliminary Investigation Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 4/9/2019 10:20 PM DATE MODIFIED: 4/10/2019 9:18 AM 24. Adding a report required by a new federal law is an example of a discretionary project. a. True b. False Copyright Cengage Learning. Powered by Cognero.

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ANSWER: False RATIONALE: Adding a report required by a new federal law is an example of a nondiscretionary project.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 60 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.09 - Explain how systems requests are prioritized NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Preliminary Investigation Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 4/9/2019 10:20 PM DATE MODIFIED: 4/10/2019 9:18 AM 25. A constraint can involve hardware, software, time, policy, law, or cost. a. True b. False ANSWER: True RATIONALE: A constraint can involve hardware, software, time, policy, law, or cost.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 63 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.10 - Conduct a preliminary investigation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Preliminary Investigation Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 4/9/2019 10:20 PM DATE MODIFIED: 4/10/2019 9:18 AM 26. A survey is as flexible as a series of interviews, but it is more expensive. a. True b. False ANSWER: False RATIONALE: A survey is not as flexible as a series of interviews, but it is less expensive, generally takes less time, and can involve a broad cross-section of people.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 65 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.10 - Conduct a preliminary investigation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Preliminary Investigation Overview Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom’s: Remember 4/9/2019 10:21 PM 4/10/2019 9:18 AM

27. The Internet-of-Things (IOT) involves almost all electronic devices communicating with one another over a computer network. a. True b. False ANSWER: True RATIONALE: The Internet-of-Things (IOT) involves almost all electronic devices communicating with one another over a computer network.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 52 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.06 - Describe the two factors affecting systems projects NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Preliminary Investigation Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 4/9/2019 10:21 PM DATE MODIFIED: 4/10/2019 9:18 AM 28. Quick Response codes contain more information than traditional bar codes, but less than RFID tags. a. True b. False ANSWER: True RATIONALE: Quick Response codes contain more information than traditional bar codes, but less than RFID tags.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 52 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.06 - Describe the two factors affecting systems projects NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Preliminary Investigation Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 4/9/2019 10:21 PM DATE MODIFIED: 4/10/2019 9:18 AM 29. A new website that enhances the company’s image is an example of a tangible benefit. a. True b. False ANSWER: False RATIONALE: A new website that enhances the company’s image is an example of an intangible benefit.

Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy REFERENCES: 58 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.08 - Explain how system request feasibility is assessed NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Preliminary Investigation Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 4/9/2019 10:21 PM DATE MODIFIED: 4/13/2019 12:35 PM 30. Projects that adopt agile methodology are not prone to the typical rapid changes that occur throughout the system development lifecycle. a. True b. False ANSWER: False RATIONALE: Projects that have adopted an agile methodology are prone to rapid changes throughout the system development lifecycle.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 59 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.09 - Explain how systems requests are prioritized NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Preliminary Investigation Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 4/9/2019 10:21 PM DATE MODIFIED: 4/10/2019 9:18 AM Multiple Choice 31. The term _____ refers to the reasons, or justifications, for a proposal. a. business case b. use case c. work statement d. problem charter ANSWER: a RATIONALE: A business case should provide the justification to proceed.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 47-48 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.04 - Explain the concept of a business case Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Technology Introduction Bloom’s: Remember 1/30/2019 11:34 AM 4/10/2019 9:18 AM

32. Systems development typically starts with a _____. a. feasibility study b. systems request c. preliminary investigation d. financial snapshot ANSWER: b RATIONALE: The starting point for most information systems projects is called a systems request, which is a formal way of asking for IT support.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 49 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.03 - Explain how tools can support strategic planning NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Introduction KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:18 AM 33. _____ planning is the process of identifying long-term organizational goals, strategies, and resources. a. Prospect b. Pilot c. Strategic d. Vertical ANSWER: c RATIONALE: Strategic planning is the process of identifying long-term organizational goals, strategies, and resources.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 45 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.01 - Describe the strategic planning process NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: A Framework for IT Systems Development KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:18 AM Copyright Cengage Learning. Powered by Cognero.

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34. Strategic planning starts with a _____ that reflects a firm’s vision, purpose, and values. a. relationship diagram b. feasibility study c. performance assessment d. mission statement ANSWER: d RATIONALE: Strategic planning starts with a mission statement that reflects the firm’s vision, purpose, and values.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 45 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.01 - Describe the strategic planning process NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: A Framework for IT Systems Development KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:18 AM 35. _____ usually focus on long-term challenges and goals, the importance of a firm’s stakeholders, and a commitment to the firm’s role as a corporate citizen. a. Performance assessments b. Relationship assessments c. Vision statements d. Mission statements ANSWER: d RATIONALE: Mission statements usually focus on long-term challenges and goals, the importance of the firm’s stakeholders, and a commitment to the firm’s role as a corporate citizen.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 45 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.01 - Describe the strategic planning process NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: A Framework for IT Systems Development KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:18 AM 36. A _____ must be achieved to fulfill a company’s mission. a. key performance factor b. core competency c. critical success factor d. vision competency Copyright Cengage Learning. Powered by Cognero.

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ANSWER: c RATIONALE: A critical success factor is one that must be achieved to fulfill the company’s mission.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 45 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.01 - Describe the strategic planning process NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: A Framework for IT Systems Development KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:18 AM 37. The overall aim of a _____ is to avoid seeking goals that are unrealistic, unprofitable, or unachievable. a. SWOT (strengths, weaknesses, opportunities, and threats) analysis b. CSF (critical success factor) analysis c. BCF (business case factor) analysis d. SWCT (strategy, weakness, cost, and technology) analysis ANSWER: a RATIONALE: The overall aim of a SWOT analysis is to avoid seeking goals that are unrealistic, unprofitable, or unachievable.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 45 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.01 - Describe the strategic planning process NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: A Framework for IT Systems Development KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/13/2019 12:41 PM 38. Hardware-based security controls include _____. a. password fields b. online forms c. system patterns d. biometric devices ANSWER: d RATIONALE: Hardware-based security controls include biometric devices that can identify a person by a retina scan or by mapping a fingerprint pattern.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 49 Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.07 - Explain how system requests are processed NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Information Systems Projects KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:18 AM 39. _____ limitations result when a system that was designed for a specific hardware configuration becomes obsolete when new hardware is introduced. a. Accessibility b. Relationship c. Feasibility d. Performance ANSWER: d RATIONALE: Performance limitations result when a system that was designed for a specific hardware configuration becomes obsolete when new hardware is introduced.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 50 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.07 - Explain how system requests are processed NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Information Systems Projects KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:18 AM 40. _____ technology uses radio frequency identification (RFID) tags to identify and monitor the movement of each individual product, from a factory floor to the retail checkout counter. a. EPC (electronic product code) b. EPOD (electronic proof of delivery) c. MCC (magnetic character code) d. RTPD (real-time product delivery) ANSWER: a RATIONALE: Electronic product code (EPC) technology uses RFID tags to identify and monitor the movement of each individual product, from the factory floor to the retail checkout counter.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 52 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.06 - Describe the two factors affecting systems projects Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Technology Information Systems Projects Bloom’s: Remember 1/30/2019 11:34 AM 4/13/2019 12:44 PM

41. _____ components can provide automated responses to sales inquiries, online order processing, and inventory tracking. a. Just-in-time (JIT) b. Customer relationship management (CRM) c. Automatic teller machine (ATM) d. Total cost of ownership (TCO) ANSWER: b RATIONALE: Customer relationship management (CRM) components can provide automated responses to sales inquiries, online order processing, and inventory tracking.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 53 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.06 - Describe the two factors affecting systems projects NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Information Systems Projects KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/13/2019 12:45 PM 42. Electronic data interchange (EDI) enables _____ inventory systems, which rely on computer-to-computer data exchange to minimize unnecessary inventory. a. CRM (customer relationship management) b. EPOD (electronic proof of delivery) c. JIT (just-in-time) d. RFID (radio frequency identification) ANSWER: c RATIONALE: Electronic data interchange (EDI) enables JIT (just-in-time) inventory systems, which rely on computer-to-computer data exchange to minimize unnecessary inventory.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 52 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.06 - Describe the two factors affecting systems projects NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Information Systems Projects KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM Copyright Cengage Learning. Powered by Cognero.

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DATE MODIFIED:

4/13/2019 12:47 PM

43. Many companies implement _____ systems that integrate all customer-related events and transactions. a. CRM (customer relationship management) b. TCO (total cost of ownership) c. JIT (just-in-time) d. RFID (radio frequency identification) ANSWER: a RATIONALE: Many companies implement customer relationship management (CRM) systems that integrate all customer-related events and transactions, including marketing, sales, and customer service activities.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 53 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.06 - Describe the two factors affecting systems projects NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Information Systems Projects KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/13/2019 12:48 PM 44. Using _____, a supplier can use radio frequency identification (RFID) tags on each crate, case, or shipping unit to create a digital shipping list. a. EPOD (electronic proof of delivery) b. PPOD (physical proof of delivery) c. RPS (radio positioning system) d. RDS (radar detection system) ANSWER: a RATIONALE: Using EPOD (electronic proof of delivery), a supplier can use radio frequency identification (RFID) tags on each crate, case, or shipping unit to create a digital shipping list.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 53 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.06 - Describe the two factors affecting systems projects NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Information Systems Projects KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/13/2019 12:48 PM 45. The objective of a _____ is to use the combined judgement and experience of several analysts to evaluate systems projects.

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a. computer resources committee b. data storage committee c. system networking committee d. topology identification committee ANSWER: a RATIONALE: The objective of a computer resources committee is to use the combined judgement and experience of several analysts to evaluate systems projects.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 54 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.07 - Explain how system requests are processed NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Evaluation of Systems Requirements KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:18 AM 46. _____ means that a proposed system will be used effectively after it has been developed. a. Operational feasibility b. Technical feasibility c. Schedule feasibility d. Economic feasibility ANSWER: a RATIONALE: Operational feasibility means that a proposed system will be used effectively after it has been developed.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 57 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.08 - Explain how system request feasibility is assessed NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Feasibility KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:19 AM 47. _____ refers to the practical resources needed to develop, purchase, install, or operate a system. a. Operational feasibility b. Technical feasibility c. Schedule feasibility d. Market feasibility ANSWER: b Copyright Cengage Learning. Powered by Cognero.

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RATIONALE:

Technical feasibility refers to the technical resources needed to develop, purchase, install, or operate the system.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 58 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.08 - Explain how system request feasibility is assessed NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Feasibility KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:19 AM 48. _____ includes ongoing support and maintenance costs, as well as acquisition costs. a. CRC (customer relationship costs) b. TCO (total cost of ownership) c. JIT (just-in-time costs) d. RCT (real cost of time) ANSWER: b RATIONALE: Total cost of ownership (TCO) includes ongoing support and maintenance costs, as well as acquisition costs.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 57 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.08 - Explain how system request feasibility is assessed NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Feasibility KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/13/2019 12:51 PM 49. Of the measures of feasibility, questions such as ―Does management support the project?‖ and ―Will the new system require training for users?‖ would help predict a system’s _____. a. schedule feasibility b. technical feasibility c. economic feasibility d. operational feasibility ANSWER: d RATIONALE: Of the measures of feasibility, questions such as ―Does management support the project?‖ and ―Will the new system require training for users?‖ would help predict a system’s operational feasibility.

POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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REFERENCES: 57 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.08 - Explain how system request feasibility is assessed NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Feasibility KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:19 AM 50. Of the measures of feasibility, questions such as ―Does the proposed platform have sufficient capacity for future needs?‖ and ―Will the hardware and software environment be reliable?‖ should be considered while assessing _____. a. schedule feasibility b. technical feasibility c. economic feasibility d. ethical feasibility ANSWER: b RATIONALE: Of the measures of feasibility, questions such as ―Does the proposed platform have sufficient capacity for future needs?‖ and ―Will the hardware and software environment be reliable?‖ should be considered while assessing technical feasibility.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 58 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.08 - Explain how system request feasibility is assessed NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Feasibility KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:19 AM 51. _____ means that the projected benefits of a proposed system outweigh the estimated costs. a. Economic feasibility b. Schedule feasibility c. Operational feasibility d. Technical feasibility ANSWER: a RATIONALE: Economic feasibility means that the projected benefits of the proposed system outweigh the estimated costs.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 57 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.08 - Explain how system request feasibility is assessed Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Technology Overview of Feasibility Bloom’s: Remember 1/30/2019 11:34 AM 4/10/2019 9:19 AM

52. Which is an example of a tangible benefit? a. A user-friendly system that improves employee job satisfaction b. A sales tracking system that supplies better information for marketing decisions c. A new website that enhances a company’s image d. An online package tracking system that improves service and decreases the need for clerical staff ANSWER: d RATIONALE: An online package tracking system that improves service and decreases the need for clerical staff is an example of a tangible benefit.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 58 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.08 - Explain how system request feasibility is assessed NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Feasibility KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:19 AM 53. Which is an example of an intangible benefit? a. A user-friendly system that improves employee job satisfaction b. A new scheduling system that reduces overtime c. An online package tracking system that improves service and decreases the need for clerical staff d. A sophisticated inventory control system that cuts excess inventory ANSWER: a RATIONALE: A user-friendly system that improves employee job satisfaction is an example of an intangible benefit.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 58 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.08 - Explain how system request feasibility is assessed NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Feasibility KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:19 AM Copyright Cengage Learning. Powered by Cognero.

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54. _____ are the benefits that can be measured in dollars. a. Tangible benefits b. Intangible benefits c. Ethical benefits d. Agile benefits ANSWER: a RATIONALE: Tangible benefits are benefits that can be measured in dollars.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 58 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.08 - Explain how system request feasibility is assessed NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Feasibility KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:19 AM 55. _____ are advantages that are difficult to measure in dollars but are important to a company. a. Tangible benefits b. Intangible benefits c. Tactile benefits d. Real benefits ANSWER: b RATIONALE: Intangible benefits are advantages that are difficult to measure in dollars but are important to the company.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 58 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.08 - Explain how system request feasibility is assessed NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Feasibility KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:19 AM 56. _____ result from a decrease in expenses, an increase in revenues, or both. a. Tangible benefits b. Intangible benefits c. Agile benefits d. Ethical benefits ANSWER: a Copyright Cengage Learning. Powered by Cognero.

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RATIONALE: Tangible benefits result from a decrease in expenses, an increase in revenues, or both.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 58 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.08 - Explain how system request feasibility is assessed NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Feasibility KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/13/2019 12:57 PM 57. Of the measures of feasibility, _____ assesses tangible and intangible benefits to a company in addition to costs. a. schedule feasibility b. technical feasibility c. economic feasibility d. operational feasibility ANSWER: c RATIONALE: Of the measures of feasibility, economic feasibility assesses tangible and intangible benefits to a company in addition to costs.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 57 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.08 - Explain how system request feasibility is assessed NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Feasibility KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:19 AM 58. _____ means that a project can be implemented in an acceptable time frame. a. Operational feasibility b. Technical feasibility c. Schedule feasibility d. Economic feasibility ANSWER: c RATIONALE: Schedule feasibility means that a project can be implemented in an acceptable time frame.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 58 QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: SAD.12e.02.08 - Explain how system request feasibility is assessed NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Feasibility KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:19 AM 59. When assessing _____, a systems analyst must consider the interaction between time and costs. a. resource feasibility b. technical feasibility c. schedule feasibility d. market feasibility ANSWER: c RATIONALE: When assessing schedule feasibility, a systems analyst must consider the interaction between time and costs.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 58 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.08 - Explain how system request feasibility is assessed NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Feasibility KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:19 AM 60. Projects that provide the _____ are assigned the highest priority when setting priorities for systems requests. a. greatest benefit, at the lowest cost, in the shortest period of time b. greatest benefit, at the highest cost, in the shortest period of time c. least benefit, at the lowest cost, in the longest period of time d. least benefit, at the highest cost, in the longest period of time ANSWER: a RATIONALE: The highest priority goes to project requests that provide the greatest benefit, at the lowest cost, in the shortest period of time.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 59 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.09 - Explain how systems requests are prioritized NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Setting Priorities KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:34 AM Copyright Cengage Learning. Powered by Cognero.

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DATE MODIFIED:

4/10/2019 9:19 AM

61. Which is an example of a discretionary project? a. Creating a new report for a user b. Adding a report required by a new federal law c. Including annual updates to payroll and tax percentages d. Updating quarterly changes in reporting requirements for an insurance processing system ANSWER: a RATIONALE: Creating a new report for a user is an example of a discretionary project; adding a report required by a new federal law is an example of a nondiscretionary project.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 60 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.09 - Explain how systems requests are prioritized NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Setting Priorities KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:19 AM 62. Projects where management has a choice in implementing them are called _____ projects. a. discretionary b. nondiscretionary c. appended d. concatenated ANSWER: a RATIONALE: Projects where management has a choice in implementing them are called discretionary projects.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 60 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.09 - Explain how systems requests are prioritized NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Setting Priorities KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:19 AM 63. Projects where management has no choice in implementing them are called _____ projects. a. discretionary b. nondiscretionary c. appended Copyright Cengage Learning. Powered by Cognero.

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d. concatenated ANSWER: b RATIONALE: Projects where no choice exists are called nondiscretionary projects.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 60 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.09 - Explain how systems requests are prioritized NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Setting Priorities KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:19 AM 64. A systems analyst conducts a preliminary investigation to study the _____ and recommend specific action. a. systems request b. project scheduling report c. systems validation d. project staffing report ANSWER: a RATIONALE: A systems analyst conducts a preliminary investigation to study the systems request and recommend specific action.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 60 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.10 - Conduct a preliminary investigation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Preliminary Investigation Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:19 AM 65. A popular technique for investigating causes and effects is called a _____ diagram. a. causebone b. fishbone c. jawbone d. crossbone ANSWER: b RATIONALE: A popular technique for investigating causes and effects is called a fishbone diagram.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 62 Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.10 - Conduct a preliminary investigation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Preliminary Investigation Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:19 AM 66. A _____ is an analysis tool that represents the possible causes of a problem as a graphical outline. a. causebone diagram b. fishbone diagram c. jawbone diagram d. crossbone diagram ANSWER: b RATIONALE: A fishbone diagram is an analysis tool that represents the possible causes of a problem as a graphical outline.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 62 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.10 - Conduct a preliminary investigation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Preliminary Investigation Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:19 AM 67. Determining the _____ means defining the specific boundaries, or extent, of a project. a. project index b. project matrix c. project scope d. project table ANSWER: c RATIONALE: Determining the project scope means defining the specific boundaries, or extent, of the project.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 62 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.10 - Conduct a preliminary investigation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Preliminary Investigation Overview Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom’s: Remember 1/30/2019 11:34 AM 4/10/2019 9:19 AM

68. To avoid the problem of _____, a project’s scope should be defined as clearly as possible. a. project dilation b. project expansion c. project creep d. project drift ANSWER: c RATIONALE: To avoid the problem of creep, a project’s scope should be defined as clearly as possible.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 62 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.10 - Conduct a preliminary investigation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Preliminary Investigation Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:19 AM 69. Projects with very general scope definitions are at risk of expanding gradually, without specific authorization, in a process called _____. a. project dilation b. project creep c. project expansion d. project drift ANSWER: b RATIONALE: Projects with very general scope definitions are at risk of expanding gradually, without specific authorization, in a process called project creep.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 62 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.10 - Conduct a preliminary investigation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Preliminary Investigation Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:19 AM 70. A _____ is a requirement or condition that a system must satisfy or an outcome that a system must achieve. a. trigger Copyright Cengage Learning. Powered by Cognero.

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b. constraint c. query d. key ANSWER: RATIONALE:

b A constraint is a requirement or condition that the system must satisfy or an outcome that the system must achieve.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 63 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.10 - Conduct a preliminary investigation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Preliminary Investigation Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:19 AM 71. The objective of _____ is to gather data about project usability, costs, benefits, and schedules. a. mediation b. fact-finding c. project execution d. project maintenance ANSWER: b RATIONALE: The objective of fact-finding is to gather data about project usability, costs, benefits, and schedules.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 64 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.10 - Conduct a preliminary investigation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Preliminary Investigation Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/14/2019 9:44 AM 72. A(n) _____ is not as flexible as a series of interviews, but it is less expensive, generally takes less time, and can involve a broad cross-section of people. a. fishbone b. experiment c. survey d. research ANSWER: c RATIONALE: A survey is not as flexible as a series of interviews, but it is less expensive, generally takes Copyright Cengage Learning. Powered by Cognero.

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less time, and can involve a broad cross-section of people.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 65 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.10 - Conduct a preliminary investigation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Preliminary Investigation Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/10/2019 9:19 AM 73. The _____, named after a nineteenth-century economist, is a widely used tool for visualizing issues that need attention and is drawn as a vertical bar graph. a. Pareto chart b. Gantt chart c. Scatter chart d. XY chart ANSWER: a RATIONALE: Named for a nineteenth-century economist, a Pareto chart is drawn as a vertical bar graph.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 65 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.02.10 - Conduct a preliminary investigation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Preliminary Investigation Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/14/2019 9:48 AM CASE Critical Thinking Questions Case 2-1 Lara, managing director of an information technology firm, has received a big project from one of their highly valuable clients. However, the project received is different from the usual projects they handle.

74. Lara performs certain analyses and ensures that the company’s image will not be at risk as a result of taking this project. This is an example of _____. a. operational feasibility b. economic feasibility c. technical feasibility d. schedule feasibility Copyright Cengage Learning. Powered by Cognero.

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ANSWER: RATIONALE:

a Operational feasibility means that a proposed system will be used effectively after it has been developed. Operational feasibility is difficult to measure with precision but must be studied very carefully. One question among many that would help predict a system's operational feasibility is: Will any risk to the company's image or goodwill result?

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 57 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: case 2-1 LEARNING OBJECTIVES: SAD.12e.02.08 - Explain how system request feasibility is assessed NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Feasibility KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/14/2019 9:53 AM 75. Lara is involved in many other projects so she appoints a project manager for this project to ensure that the project is completed on time. This is an example of _____. a. operational feasibility b. economic feasibility c. technical feasibility d. schedule feasibility ANSWER: d RATIONALE: Schedule feasibility means that a project can be implemented in an acceptable time frame.

When assessing schedule feasibility, a systems analyst must consider the interaction between time and costs.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 58 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: case 2-1 LEARNING OBJECTIVES: SAD.12e.02.08 - Explain how system request feasibility is assessed NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Feasibility KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/14/2019 9:54 AM Essay 76. Discuss in detail the six main reasons for systems requests, including examples where appropriate.

ANSWER: The six main reasons for systems requests are stronger controls, reduced cost, more information, better performance, improved service to customers, and more support for new products and services.

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Stronger controls: A system must have effective controls to ensure that data is secure and accurate. Some common security controls include passwords, various levels of user access, and encryption, or coding of data to keep it safe from unauthorized users. Hardware-based security controls include biometric devices that can identify a person by a retina scan or by mapping a fingerprint pattern. The technology uses infrared scanners that create images with thousands of measurements of hand and finger characteristics. In addition to being secure, data also must be accurate. Controls should minimize data entry errors whenever possible. For example, if a user enters an invalid customer number, the order processing system should reject the entry immediately and prompt the user to enter a valid number.

Data entry controls must be effective without being excessive. If a system requires users to confirm every item with an ―Are you sure? Y/N‖ message, internal users and customers might complain that the system is not user-friendly.

Reduced cost: The current system could be expensive to operate or maintain as a result of technical problems, design weaknesses, or the changing demands of a business. It might be possible to adapt the system to newer technology or upgrade it. On the other hand, costbenefit analysis might show that a new system would be more cost effective and provide better support for long-term objectives.

More information: A system might produce information that is insufficient, incomplete, or unable to support the company’s changing information needs. For example, a system that tracks customer orders might not be capable of analyzing and predicting marketing trends. In the face of intense competition and rapid product development cycles, managers need the best possible information to make major decisions on planning, designing, and marketing new products and services.

Better performance: The current system might not meet performance requirements. For example, it might respond slowly to data inquiries at certain times, or it might be unable to support company growth. Performance limitations also result when a system that was designed for a specific hardware configuration becomes obsolete when new hardware is introduced.

Improved service: Systems requests often are aimed at improving service to customers or users within a company. For instance, allowing mutual fund investors to check their account balances on a website, storing data on rental car customer preferences, or creating an online college registration system are all examples of providing valuable services and increased customer satisfaction.

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More support for new products and services: New products and services often require new types or levels of IT support. For example, a software vendor might offer an automatic upgrade service for subscribers, or a package delivery company might add a special service for radio frequency identification (RFID)-tagged shipments. In situations like these, it is most likely that additional IT support will be required. At the other end of the spectrum, product obsolescence can also be an important factor in IT planning. As new products enter the marketplace, vendors often announce that they will no longer provide support for older versions. A lack of vendor support would be an important consideration in deciding whether or not to upgrade.

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requests and provides examples.

DIFFICULTY: Moderate REFERENCES: 49-50 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.02.05 - Summarize the six main reasons for systems requests NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Information Systems Projects KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:34 AM DATE MODIFIED: 4/14/2019 10:02 AM 77. Explain what determines the amount of effort that goes into a feasibility study.

ANSWER: How much effort should go into a feasibility study depends on nature of the request. For example, if a department wants an existing report sorted in a different order, the analyst can decide quickly whether the request is feasible. On the other hand, a proposal by the marketing department for a new market research system to predict sales trends would require much more effort. In either case, the systems analyst should ask these important questions:   

 POINTS: RUBRIC:

Is the proposal desirable in an operational sense? Is it a practical approach that will solve a problem or take advantage of an opportunity to achieve company goals?

Is the proposal technically feasible? Are the necessary technical resources and people available for the project?

Is the proposal economically desirable? What are the projected savings and costs?

Are other intangible factors involved, such as customer satisfaction or company image? Is the problem worth solving, and will the request result in a sound business investment?

Can the proposal be accomplished within an acceptable time frame?

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DIFFICULTY: Moderate REFERENCES: 56 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.02.08 - Explain how system request feasibility is assessed NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Information Systems Projects Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom’s: Understand 1/30/2019 11:34 AM 4/15/2019 10:02 AM

78. Describe in detail the internal factors that affect the business decisions a company makes.

ANSWER: Internal factors include the strategic plan, top managers, user requests, information technology department, existing systems and data, and company finances.

Strategic plan: A company’s strategic plan sets the overall direction for a firm and has an important impact on IT projects. Company goals and objectives that need IT support will generate systems requests and influence IT priorities. A strategic plan that stresses technology tends to create a favorable climate for IT projects that extends throughout the organization.

Top managers: Because significant resources are required, top management usually initiates large-scale systems projects. Those decisions often result from strategic business goals that require new IT systems, more information for decision making, or better support for mission-critical information systems.

User requests: As users rely more heavily on information systems to perform their jobs, they are likely to request even more IT services and support. For example, sales reps might request improvements to a company’s website, a more powerful sales analysis report, a network to link all sales locations, or an online system that allows customers to obtain the status of their orders instantly. Or, users might not be satisfied with the current system because it is difficult to learn or lacks flexibility. They might want information systems support for business requirements that did not even exist when the system was developed.

Information technology department: Systems project requests come from the IT department. IT staff members often make recommendations based on their knowledge of business operations and technology trends. IT proposals might be strictly technical matters, such as replacement of certain network components, or suggestions might be more business oriented, such as proposing a new reporting or data collection system.

Existing systems and data: Errors or problems in existing systems can trigger requests for systems projects. When dealing with older systems, analysts sometimes spend too much time reacting to day-to-day problems without looking at underlying causes. This approach can turn an information system into a patchwork of corrections and changes that cannot support the company’s overall business needs. This problem typically occurs with legacy systems, which are older systems that are less technologically advanced. When migrating to a new system, IT planners must plan the conversion of existing data.

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Company finances: A company’s financial status can affect systems projects. If the company is going through a difficult time, the project may be postponed until there is more cash available to finance the effort. On the other hand, if the company is enjoying financial success, the decision to embark on a new project may be easier to make.

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REFERENCES: 50-51 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.02.06 - Describe the two factors affecting systems projects NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Information Systems Projects KEYWORDS: Bloom’s: Understand DATE CREATED: 4/9/2019 9:47 PM DATE MODIFIED: 4/10/2019 9:19 AM 79. Explain the objective of fact-finding and what is involved during the process.

ANSWER: The objective of fact-finding is to gather data about project usability, costs, benefits, and schedules. Fact-finding involves various techniques, which are described below.

Depending on what information is needed to investigate the systems request, fact-finding might consume several hours, days, or weeks. For example, a change in a report format or data entry screen might require a single telephone call or email message to a user, whereas a new inventory system would involve a series of interviews. During fact-finding, the analyst might analyze organization charts, conduct interviews, review current documentation, observe operations, and carry out a user survey.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

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Student explains the objective of fact-finding.

Student explains the process of factfinding.

DIFFICULTY: Moderate REFERENCES: 64 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.02.10 - Conduct a preliminary investigation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Information Systems Projects KEYWORDS: Bloom’s: Understand DATE CREATED: 4/9/2019 9:59 PM DATE MODIFIED: 4/15/2019 10:00 AM 80. Describe the importance of stronger controls as they relate to system requests and provide examples.

ANSWER: A system must have effective controls to ensure that data is secure and accurate. This is becoming increasingly important given the number of data breaches that seem to occur on a daily basis. Some common security controls include passwords, various levels of user access, and encryption, or coding data to keep it safe from unauthorized users. Hardwarebased security controls include biometric devices that can identify a person by a retina scan Copyright Cengage Learning. Powered by Cognero.

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POINTS: RUBRIC:

or by mapping a fingerprint pattern. The technology uses infrared scanners that create images with thousands of measurements of personal physical characteristics.

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Student provides examples of stronger controls.

DIFFICULTY: Moderate REFERENCES: 49 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.02.05 - Summarize the six main reasons for systems requests NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Information Systems Projects KEYWORDS: Bloom’s: Understand DATE CREATED: 4/9/2019 10:05 PM DATE MODIFIED: 4/15/2019 10:03 AM

True / False 1. System developers can initiate a formal project as early as the preliminary investigation stage, or later on, as analysis, design, and implementation activities occur. a. True b. False ANSWER: True RATIONALE: Systems developers can initiate a formal project as early as the preliminary investigation stage, or later on, as analysis, design, and implementation activities occur.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 75 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.02 - Explain project planning, scheduling, monitoring, and reporting NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Project Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM Copyright Cengage Learning. Powered by Cognero.

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2. Program Evaluation Review Technique (PERT)/Critical Path Method (CPM) and Gantt charts are mutually exclusive techniques. a. True b. False ANSWER: False RATIONALE: PERT/CPM and Gantt charts are not mutually exclusive techniques, and project managers often use both methods.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 78 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.03 - Create a work breakdown structure NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Creating a Work Breakdown Structure KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/18/2019 1:44 PM 3. Using a work breakdown structure (WBS) allows one to manage a project as one large task. a. True b. False ANSWER: False RATIONALE: A work breakdown structure (WBS) involves breaking a project down into a series of smaller tasks.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 76 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.03 - Create a work breakdown structure NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Creating a Work Breakdown Structure KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 4. In most systems analysis tasks, time and people are interchangeable. a. True b. False ANSWER: False RATIONALE: In most systems analysis tasks, time and people are not interchangeable.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 79 QUESTION TYPE: True / False Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.03 - Create a work breakdown structure NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Creating a Work Breakdown Structure KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 5. The prior experience method to make time and cost estimates works best for large projects. a. True b. False ANSWER: False RATIONALE: The experience method works best for small- or medium-sized projects where the two systems are similar in size, basic content, and operating environment.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 81 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.03 - Create a work breakdown structure NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Creating a Work Breakdown Structure KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 6. In a Program Evaluation Review Technique (PERT)/Critical Path Method (CPM) chart, each rectangular box, called a task box, has five sections that contain important information about a task. a. True b. False ANSWER: True RATIONALE: Each rectangular box, called a task box, has five sections.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 82 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.04 - Identify task patterns NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Identifying Task Patterns KEYWORDS: 79 DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 7. When tasks must be completed one after another, they are called concurrent tasks. a. True Copyright Cengage Learning. Powered by Cognero.

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b. False ANSWER: RATIONALE:

False When tasks must be completed one after another, they are called dependent tasks because one depends on the other.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 83 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.04 - Identify task patterns NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Identifying Task Patterns KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 8. If any task along a critical path falls behind schedule, the entire project will be delayed. a. True b. False ANSWER: True RATIONALE: If any task on the critical path falls behind schedule, the entire project will be delayed.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 85 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.05 - Calculate a project's critical path NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Calculating the Critical Path KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 9. Generally, systems analysts review the work of other systems analysts, and programmers review the work of other programmers, as a form of peer review, in structured walk-throughs. a. True b. False ANSWER: True RATIONALE: Generally, systems analysts review the work of other systems analysts, and programmers review the work of other programmers, as a form of peer review.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 87 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.06 - Describe project monitoring and control techniques to keep a Copyright Cengage Learning. Powered by Cognero.

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project on schedule NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Project Monitoring and Control KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/18/2019 1:50 PM 10. If team members lack experience with certain aspects of the required technology, temporary help might be obtained from IT consultants or part-time staff. a. True b. False ANSWER: True RATIONALE: If team members lack experience with certain aspects of the required technology, temporary help might be obtained from IT consultants or part-time staff.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 94 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.10 - Describe why projects sometimes fail NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Bottom Line KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 11. Quantitative risk analysis evaluates each risk by estimating the probability that it will occur and the degree of impact. a. True b. False ANSWER: False RATIONALE: Qualitative risk analysis evaluates each risk by estimating the probability that it will occur and the degree of impact.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 93 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.09 - Create a risk management plan NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Bottom Line KEYWORDS: Bloom’s: Remember DATE CREATED: 4/12/2019 3:14 PM DATE MODIFIED: 4/13/2019 2:10 PM 12. Critical time is the amount of time that the task could be late without pushing back the completion date of the entire project.

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a. True b. False ANSWER: RATIONALE:

False Slack time is the amount of time that the task could be late without pushing back the completion date of the entire project.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 87 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.05 - Calculate a project's critical path NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Bottom Line KEYWORDS: Bloom’s: Remember DATE CREATED: 4/12/2019 3:12 PM DATE MODIFIED: 4/13/2019 2:10 PM 13. The purpose of quantitative risk analysis is to understand the actual impact in terms of dollars, time, project scope, or quality. a. True b. False ANSWER: True RATIONALE: The purpose of quantitative risk analysis is to understand the actual impact in terms of dollars, time, project scope, or quality.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 94 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.09 - Create a risk management plan NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Bottom Line KEYWORDS: Bloom’s: Remember DATE CREATED: 4/12/2019 3:17 PM DATE MODIFIED: 4/13/2019 2:10 PM 14. The three legs of the project triangle are management, staff, and clients. a. True b. False ANSWER: False RATIONALE: The three legs of the project triangle are cost, scope, and time.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 75 QUESTION TYPE: True / False HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: SAD.12e.03.01 - Illustrate project priorities in the form of a project triangle NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Bottom Line KEYWORDS: Bloom’s: Remember DATE CREATED: 4/13/2019 3:09 PM DATE MODIFIED: 4/13/2019 3:14 PM 15. Scheduling involves selecting and staffing the project team and assigning specific tasks to team members. a. True b. False ANSWER: True RATIONALE: Scheduling involves selecting and staffing the project team and assigning specific tasks to team members.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 76 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.02 - Explain project planning, scheduling, monitoring, and reporting NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Bottom Line KEYWORDS: Bloom’s: Remember DATE CREATED: 4/13/2019 3:10 PM DATE MODIFIED: 4/13/2019 3:15 PM 16. Henry L. Gantt developed Gantt charts almost 100 years ago. a. True b. False ANSWER: True RATIONALE: Henry L. Gantt developed Gantt charts almost 100 years ago.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 76 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.03 - Create a work breakdown structure NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Bottom Line KEYWORDS: Bloom’s: Remember DATE CREATED: 4/13/2019 3:10 PM DATE MODIFIED: 4/13/2019 3:17 PM 17. In addition to tasks, every project has events, or milestones. a. True b. False ANSWER: True Copyright Cengage Learning. Powered by Cognero.

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RATIONALE: In addition to tasks, every project has events, or milestones.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 78 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.03 - Create a work breakdown structure NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Bottom Line KEYWORDS: Bloom’s: Remember DATE CREATED: 4/13/2019 3:10 PM DATE MODIFIED: 4/13/2019 3:45 PM 18. Weight is an importance value that is added to each duration estimate. a. True b. False ANSWER: True RATIONALE: Weight is an importance value that is added to each duration estimate.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 79 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.03 - Create a work breakdown structure NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Bottom Line KEYWORDS: Bloom’s: Remember DATE CREATED: 4/13/2019 3:10 PM DATE MODIFIED: 4/13/2019 3:44 PM 19. A project manager should never develop time and cost estimates based on the resources used for previously developed information systems. a. True b. False ANSWER: False RATIONALE: A project manager can develop time and cost estimates based on the resources used for similar, previously developed information systems.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 81 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.03 - Create a work breakdown structure NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Bottom Line Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom’s: Remember 4/13/2019 3:10 PM 4/13/2019 3:23 PM

20. The task name should be unique in the project. a. True b. False ANSWER: False RATIONALE: The task name should be brief and descriptive, but it does not have to be unique in the project.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 82 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.04 - Identify task patterns NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Bottom Line KEYWORDS: Bloom’s: Remember DATE CREATED: 4/13/2019 3:10 PM DATE MODIFIED: 4/13/2019 3:26 PM 21. The task duration is the same as the elapsed time. a. True b. False ANSWER: False RATIONALE: The duration is the amount of time it will take to complete a task, which is not necessarily the same as the elapsed time.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 82 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.04 - Identify task patterns NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Bottom Line KEYWORDS: Bloom’s: Remember DATE CREATED: 4/13/2019 3:11 PM DATE MODIFIED: 4/13/2019 3:26 PM 22. A project schedule will not be accurate if the underlying task pattern is incorrect. a. True b. False ANSWER: True RATIONALE: A project schedule will not be accurate if the underlying task pattern is incorrect.

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DIFFICULTY: Easy REFERENCES: 84 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.04 - Identify task patterns NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Bottom Line KEYWORDS: Bloom’s: Remember DATE CREATED: 4/13/2019 3:11 PM DATE MODIFIED: 4/13/2019 3:28 PM 23. Progress reports may be given verbally to immediate supervisors, management, and users. a. True b. False ANSWER: False RATIONALE: Although a progress report might be given verbally to an immediate supervisor, reports to management and users usually are written.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 88 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.07 - Explain how project status is reported NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Bottom Line KEYWORDS: Bloom’s: Remember DATE CREATED: 4/13/2019 3:11 PM DATE MODIFIED: 4/13/2019 3:31 PM 24. GanttProject is a free open-source Java-based project management tool that is available on multiple platforms. a. True b. False ANSWER: True RATIONALE: GanttProject is a free open-source Java-based project management tool that is available on multiple platforms.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 89 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.08 - Describe project monitoring and control techniques to keep a project on schedule NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Bottom Line KEYWORDS: Bloom’s: Remember DATE CREATED: 4/13/2019 3:11 PM Copyright Cengage Learning. Powered by Cognero.

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DATE MODIFIED:

4/13/2019 3:32 PM

25. Qualitative risk analysis can involve a modeling process called what-if analysis, which allows a project manager to vary one or more element(s) in a model to measure the effect on other elements. a. True b. False ANSWER: False RATIONALE: Quantitative risk analysis can involve a modeling process called what-if analysis, which allows a project manager to vary one or more element(s) in a model to measure the effect on other elements.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 94 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.09 - Create a risk management plan NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Bottom Line KEYWORDS: Bloom’s: Remember DATE CREATED: 4/13/2019 3:11 PM DATE MODIFIED: 4/13/2019 3:35 PM 26. A risk response plan is a proactive effort to anticipate a risk and describe an action plan to deal with it. a. True b. False ANSWER: True RATIONALE: A risk response plan is a proactive effort to anticipate a risk and describe an action plan to deal with it.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 94 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.09 - Create a risk management plan NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Bottom Line KEYWORDS: Bloom’s: Remember DATE CREATED: 4/13/2019 3:11 PM DATE MODIFIED: 4/13/2019 3:58 PM 27. Frederick Brooks, Jr. observed that adding manpower to a late software project makes completion faster. a. True b. False ANSWER: False RATIONALE: Frederick Brooks, Jr. observed that adding manpower to a late software project only makes it later.

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POINTS: 1 DIFFICULTY: Easy REFERENCES: 94 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.10 - Describe why projects sometimes fail NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Bottom Line KEYWORDS: Bloom’s: Remember DATE CREATED: 4/13/2019 3:11 PM DATE MODIFIED: 4/18/2019 2:18 PM 28. If the project manager fails to plan, staff, organize, supervise, communicate, motivate, evaluate, direct, and control properly, then the project is certain to fail. a. True b. False ANSWER: True RATIONALE: If the project manager fails to plan, staff, organize, supervise, communicate, motivate, evaluate, direct, and control properly, then the project is certain to fail.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 96 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.10 - Describe why projects sometimes fail NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Bottom Line KEYWORDS: Bloom’s: Remember DATE CREATED: 4/13/2019 3:11 PM DATE MODIFIED: 4/13/2019 3:41 PM 29. Tasks are basic units of work that the project manager plans, schedules, and monitors. a. True b. False ANSWER: True RATIONALE: Tasks are basic units of work that the project manager plans, schedules, and monitors.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 78 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.03 - Create a work breakdown structure NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Bottom Line KEYWORDS: Bloom’s: Remember Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

4/13/2019 3:42 PM 4/13/2019 3:48 PM

30. Gantt charts are more useful for scheduling, monitoring, and controlling the actual work than PERT charts. a. True b. False ANSWER: False RATIONALE: Although a Gantt chart offers a valuable snapshot view of the project, PERT charts are more useful for scheduling, monitoring, and controlling the actual work. With a PERT chart, a project manager can convert task start and finish times to actual dates by laying out the entire project on a calendar.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 78 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.03 - Create a work breakdown structure NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Bottom Line KEYWORDS: Bloom’s: Remember DATE CREATED: 4/13/2019 3:44 PM DATE MODIFIED: 4/13/2019 3:48 PM Multiple Choice 31. The three legs of a project triangle are _____, scope, and time. a. requirements b. resources c. environment d. cost ANSWER: d RATIONALE: The three legs of a project triangle are cost, scope, and time.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 75 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.01 - Illustrate project priorities in the form of a project triangle NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Project Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 32. Project planning, an activity of a project manager, _____. a. requires guiding, supervising, and coordinating the a project team’s workload Copyright Cengage Learning. Powered by Cognero.

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b. includes monitoring the progress of the a project, evaluating results, and taking corrective action when necessary to stay on target c. focuses on long-term challenges and goals, the importance of stakeholders, and a commitment to the firm’s role as a corporate citizen d. includes identifying project tasks and estimating completion times and costs ANSWER: d RATIONALE: Project planning includes identifying all project tasks and estimating the completion time and cost of each.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 76 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.02 - Explain project planning, scheduling, monitoring, and reporting NATIONAL STANDARDS: United States - Bloom’s: Remember TOPICS: Overview of Project Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/18/2019 2:25 PM 33. A project _____ negotiates with users who might have conflicting requirements or want changes that would require additional time or expense. a. manager b. reporter c. tester d. coordinator ANSWER: d RATIONALE: A project coordinator handles administrative responsibilities for the team and negotiates with users who might have conflicting requirements or want changes that would require additional time or expense.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 76 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.02 - Explain project planning, scheduling, monitoring, and reporting NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Project Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 34. Project scheduling, an activity of a project manager, _____. a. requires guiding, supervising, and coordinating a project team’s workload b. includes monitoring the progress of a project, evaluating results, and taking corrective action when necessary to stay on target Copyright Cengage Learning. Powered by Cognero.

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c. involves staffing, which includes selecting the project team and assigning specific tasks to team members d. includes budgeting a project based on the number of modules and their complexity in a project ANSWER: c RATIONALE: Scheduling involves selecting and staffing the project team and assigning specific tasks to team members.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 76 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.02 - Explain project planning, scheduling, monitoring, and reporting NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Project Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 35. Project monitoring, an activity of a project manager, _____. a. requires guiding, supervising, and coordinating a project team’s workload b. involves the creation of a specific timetable, usually in the form of charts that show tasks, task dependencies, and critical tasks that might delay a project c. consists of staffing, which includes selecting the project team and assigning specific tasks to team members d. includes identifying and arranging project tasks and estimating completion times and costs ANSWER: a RATIONALE: Project monitoring requires guiding, supervising, and coordinating the project team’s workload.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 76 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.02 - Explain project planning, scheduling, monitoring, and reporting NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Project Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 36. Project reporting, an activity of a project manager, _____. a. involves the creation of a specific timetable, usually in the form of charts that show tasks, task dependencies, and critical tasks that might delay a project b. includes informing management, users, and the project team about the progress of a project c. consists of staffing, which includes selecting the project team and assigning specific tasks to team members d. includes identifying and arranging project tasks and estimating completion times and costs ANSWER: b RATIONALE: Project reporting includes regular progress reports to management, users, and the project Copyright Cengage Learning. Powered by Cognero.

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team itself.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 76 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.02 - Explain project planning, scheduling, monitoring, and reporting NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Project Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 37. Effective project reporting requires _____. a. strong communication skills b. strong intervention skills c. strong negotiation skills d. strong leadership skills ANSWER: a RATIONALE: Effective reporting requires strong communication skills and a sense of what others want and need to know about the project.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 76 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.02 - Explain project planning, scheduling, monitoring, and reporting NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Project Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 38. A _____ involves breaking a project down into a series of smaller tasks. a. work breakdown structure (WBS) b. value breakdown structure (VBS) c. risk breakdown structure (RBS) d. concept breakdown structure (CBS) ANSWER: a RATIONALE: A work breakdown structure (WBS) involves breaking a project down into a series of smaller tasks.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 76 QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.03 - Create a work breakdown structure NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Creating a Work Breakdown Structure KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 39. The first step in the creation of a Program Evaluation Review Technique (PERT)/Critical Path Method (CPM) chart is to _____. a. select the graphical planning aids to use b. determine the logical order of project tasks c. determine the status of all tasks d. identify all the project tasks ANSWER: d RATIONALE: To create a PERT chart, first identify all the project tasks and estimate how much time each task will take to perform.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 77 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.03 - Create a work breakdown structure NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Creating a Work Breakdown Structure KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/18/2019 2:33 PM 40. Using a(n) _____, a project manager can convert task start and finish times to actual dates by laying out the entire project on a calendar. a. XY chart b. Pedigree chart c. Program Evaluation Review Technique (PERT) chart d. Scatter chart ANSWER: c RATIONALE: With a PERT chart, a project manager can convert task start and finish times to actual dates by laying out the entire project on a calendar.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 78 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.03 - Create a work breakdown structure NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Creating a Work Breakdown Structure Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom’s: Remember 1/30/2019 11:35 AM 4/13/2019 2:10 PM

41. A _____ chart displays complex task patterns and relationships. a. Gantt b. Pareto c. Program Evaluation Review Technique (PERT) d. Scatter ANSWER: c RATIONALE: PERT is a bottom-up technique because it analyzes a large, complex project as a series of individual tasks, just as a pyramid is built from the bottom up using individual blocks. A PERT chart displays complex task patterns and relationships.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 78 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.03 - Create a work breakdown structure NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Creating a Work Breakdown Structure KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/18/2019 2:37 PM 42. The first step in creating a work breakdown structure (WBS) is to _____. a. mark all recognizable events b. determine time requirements c. list all tasks d. estimate task completion time and cost ANSWER: c RATIONALE: The first step in creating a WBS is to list all the tasks.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 78 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.03 - Create a work breakdown structure NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Creating a Work Breakdown Structure KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 43. A(n) _____ is a recognizable reference point that can be used to monitor progress. a. event Copyright Cengage Learning. Powered by Cognero.

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b. notification c. alert d. task ANSWER: a RATIONALE: An event is a recognizable reference point that can be used to monitor progress.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 78 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.03 - Create a work breakdown structure NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Creating a Work Breakdown Structure KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 44. A _____ represents the work that one person can complete in one day. a. person-day b. work-day c. work-duration d. person-work ANSWER: a RATIONALE: A person-day represents the work that one person can complete in one day.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 79 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.03 - Create a work breakdown structure NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Creating a Work Breakdown Structure KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 45. The _____ is the most pessimistic outcome of a task. a. best-case estimate (B) b. probable-case estimate (P) c. worst-case estimate (W) d. dominant-case estimate (D) ANSWER: c RATIONALE: The project manager first makes three time estimates for each task: an optimistic, or bestcase estimate (B), a probable-case estimate (P), and a pessimistic, or worst-case estimate (W).

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POINTS: 1 DIFFICULTY: Easy REFERENCES: 79 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.03 - Create a work breakdown structure NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Creating a Work Breakdown Structure KEYWORDS: Bloom's: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 46. A(n) _____ is a condition, restriction, or requirement that the system must satisfy. a. constraint b. index c. milestone d. viewport ANSWER: a RATIONALE: A constraint is a condition, restriction, or requirement that the system must satisfy.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 81 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.03 - Create a work breakdown structure NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Creating a Work Breakdown Structure KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 47. A _____ might involve maximums for one or more resources, such as time, dollars, or people. a. successor task b. constraint c. task ID d. milestone ANSWER: b RATIONALE: A constraint might involve maximums for one or more resources, such as time, dollars, or people.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 81 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.03 - Create a work breakdown structure Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Technology Creating a Work Breakdown Structure Bloom’s: Remember 1/30/2019 11:35 AM 4/13/2019 2:10 PM

48. A _____ cannot be started until a previous task is completed. a. dependent task b. predecessor task c. precursor task d. concurrent task ANSWER: a RATIONALE: When tasks must be completed one after another, like a relay race, they are called dependent tasks because one depends on the other.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 83 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.04 - Identify task patterns NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Identifying Task Patterns KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 49. Two or more _____ depend on a predecessor task. a. dependent tasks b. concurrent tasks c. ancestor tasks d. precursor tasks ANSWER: b RATIONALE: Two or more concurrent tasks depend on a predecessor task.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 83 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.04 - Identify task patterns NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Identifying Task Patterns KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 50. When several tasks can start at the same time, each is called a(n) _____ task.

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a. model b. asynchronous c. baseline d. concurrent ANSWER: d RATIONALE: When several tasks can start at the same time, each is called a concurrent task.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 83 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.04 - Identify task patterns NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Identifying Task Patterns KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 51. Often, two or more concurrent tasks depend on a single prior task, which is called a _____. a. predecessor task b. wireframe task c. beneficiary task d. discrete task ANSWER: a RATIONALE: Often, two or more concurrent tasks depend on a single prior task, which is called a predecessor task.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 83 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.04 - Identify task patterns NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Identifying Task Patterns KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/18/2019 2:44 PM 52. When two or more concurrent tasks depend on a single prior task, each of the concurrent tasks is called a(n) _____. a. successor task b. discrete task c. antecedent task d. descendent task ANSWER: a RATIONALE: Often, two or more concurrent tasks depend on a single prior task, which is called a Copyright Cengage Learning. Powered by Cognero.

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predecessor task. In this situation, each concurrent task is called a successor task.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 83 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.04 - Identify task patterns NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Identifying Task Patterns KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/18/2019 2:45 PM 53. A(n) _____ is a series of tasks that, if delayed, would affect the completion date of the overall project. a. critical path b. dynamic path c. absolute path d. relative path ANSWER: a RATIONALE: A critical path is a series of tasks that, if delayed, would affect the completion date of the overall project.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 85 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.05 - Calculate a project's critical path NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Calculating the Critical Path KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/18/2019 2:46 PM 54. Project managers always must be aware of the _____, so they can monitor the vital tasks and keep a project on track. a. absolute path b. relative path c. critical path d. dynamic path ANSWER: c RATIONALE: Project managers always must be aware of the critical path, so they can respond quickly to keep the project on track.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 85 QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.05 - Calculate a project's critical path NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Calculating the Critical Path KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 55. A _____ is a sequence of tasks that has no slack time. a. risk path b. foundation path c. baseline path d. critical path ANSWER: d RATIONALE: The critical path is a sequence of tasks that has no slack time.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 97 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.05 - Calculate a project's critical path NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Calculating the Critical Path KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 56. A _____ is a review of a project team member’s work by other members of a team. a. critical walk-through b. foundational walk-through c. baseline walk-through d. structured walk-through ANSWER: d RATIONALE: A structured walk-through is a review of a project team member’s work by other members of the team.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 87 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.06 - Describe project monitoring and control techniques to keep a project on schedule NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Project Monitoring and Control KEYWORDS: Bloom's: Remember Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

1/30/2019 11:35 AM 4/18/2019 3:59 PM

57. When maintaining schedules, if enough _____ and frequent checkpoints exist, problems will be detected rapidly. a. activity diagrams b. milestones c. data flow diagrams d. viewports ANSWER: b RATIONALE: If enough milestones and frequent checkpoints exist, problems will be detected rapidly.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 87 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.06 - Describe project monitoring and control techniques to keep a project on schedule NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Project Monitoring and Control KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 58. _____ give team members of a project an opportunity to share information, discuss common problems, and explain new techniques. a. Board meetings b. Project status meetings c. Project review reports d. Status reports ANSWER: b RATIONALE: Project status meetings give team members an opportunity to share information, discuss common problems, and explain new techniques.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 88 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.07 - Explain how project status is reported NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Reporting KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 59. _____ give the project managers an opportunity to seek input and conduct brainstorming sessions. a. Status reports Copyright Cengage Learning. Powered by Cognero.

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b. Project review reports c. Project status meetings d. Board meetings ANSWER: c RATIONALE: Project status meetings give the project manager an opportunity to seek input and conduct brainstorming sessions.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 88 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.07 - Explain how project status is reported NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Reporting KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 60. _____ is a full-featured program that holds the dominant share of the project management software market. a. Apptivo b. GanttProject c. Microsoft Project d. Gantter ANSWER: c RATIONALE: Microsoft Project is a full-featured program that holds the dominant share of the market.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 89 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.08 - Describe project monitoring and control techniques to keep a project on schedule NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Project Management Software KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 61. A _____ consists of horizontal bars, connected with arrows that indicate task dependencies. a. Gantt chart b. viewport c. Scatter chart d. wireframe ANSWER: a RATIONALE: A Gantt chart consists of horizontal bars, connected with arrows that indicate task dependencies.

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POINTS: 1 DIFFICULTY: Easy REFERENCES: 91 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.07 - Explain how project status is reported NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Project Management Software KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 62. A _____ displays the same information as the Gantt chart, including task dependencies, but uses task boxes to include much more detail. a. semantic wireframe b. mesh topology c. ring topology d. network diagram ANSWER: d RATIONALE: A network diagram displays the same information as the Gantt chart, including task dependencies, but uses task boxes to include much more detail.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 91-92 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.07 - Explain how project status is reported NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Project Management Software KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 63. _____, a free cloud-based project management tool, runs in a browser window, so there is no software to install to use it. a. Apptivo b. Smartsheet c. Microsoft Project d. Gantter ANSWER: d RATIONALE: Gantter is a free cloud-based project management tool. It runs in a browser window, so there’s no software to install to use it.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 89 QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.07 - Explain how project status is reported NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Project Management Software KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/18/2019 4:06 PM 64. A(n) _____ is an event that could affect a project negatively. a. issue b. webinar c. uncertainty d. risk ANSWER: d RATIONALE: A risk is an event that could affect the project negatively.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 93 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.09 - Create a risk management plan NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Risk Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/18/2019 4:06 PM 65. A _____ includes a review of a project’s scope, stakeholders, budget, schedule, and any other internal or external factors that might affect the project. a. change management plan b. configuration management plan c. debt management plan d. risk management plan ANSWER: d RATIONALE: A risk management plan includes a review of the project’s scope, stakeholders, budget, schedule, and any other internal or external factors that might affect the project.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 93 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.09 - Create a risk management plan NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Risk Management KEYWORDS: Bloom’s: Remember Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

1/30/2019 11:35 AM 4/13/2019 2:10 PM

66. _____ lists each risk and assesses the likelihood that it could affect a project. a. Risk averting b. Risk dominance c. Risk identification d. Risk analytics ANSWER: c RATIONALE: Risk identification lists each risk and assesses the likelihood that it could affect the project.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 93 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.09 - Create a risk management plan NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Risk Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 67. A _____ is a proactive effort to anticipate a risk and describe an action plan to deal with it. a. risk identification plan b. risk response plan c. risk balance plan d. risk management plan ANSWER: b RATIONALE: A risk response plan is a proactive effort to anticipate a risk and describe an action plan to deal with it.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 94 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.09 - Create a risk management plan NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Risk Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 68. A continuous risk-tracking process can _____. a. notice changes in existing risks b. revert reported risks Copyright Cengage Learning. Powered by Cognero.

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c. prevent human resource turnover issues d. prevent new issues ANSWER: a RATIONALE: It is important to conduct a continuous tracking process that can identify new risks, note changes in existing risks, and update any other areas of the risk management plan.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 94 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.09 - Create a risk management plan NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Risk Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 69. _____ can involve a modeling process called what-if analysis, which allows a project manager to vary one or more element(s) in a model to measure the effect on other elements. a. Qualitative risk analysis b. Quantitative risk analysis c. Resource list analysis d. Trigger analysis ANSWER: b RATIONALE: Quantitative risk analysis can involve a modeling process called what-if analysis, which allows a project manager to vary one or more element(s) in a model to measure the effect on other elements.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 94 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.09 - Create a risk management plan NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Risk Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:10 PM 70. _____, a human resource issue, is a possible cause of cost overruns in an organization. a. Inadequate training b. Inaccurate demand forecast c. Poor monitoring of progress d. Unrealistic estimates ANSWER: a RATIONALE: Inadequate training, a human resource issue, is a possible cause of cost overruns in an Copyright Cengage Learning. Powered by Cognero.

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organization.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 95 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.10 - Describe why projects sometimes fail NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Managing for Success KEYWORDS: BUSPROG: Technology DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/13/2019 2:22 PM 71. When a project manager first recognizes that a project is in trouble, one of the options available to the manager is _____. a. delaying the project deadline b. expanding the project requirements c. reducing the project resources d. eliminating controls and procedures ANSWER: a RATIONALE: When a project manager first recognizes that a project is in trouble, one of the options available to the manager is delaying the project deadline.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 94 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.09 - Create a risk management plan NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Bottom Line KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/18/2019 4:20 PM 72. Adding more people to a project actually might increase the time necessary to complete the project because of a principle called _____. a. Brooks’ law b. Bernoulli’s law c. Hooke’s law d. Moody’s law ANSWER: a RATIONALE: In some situations, adding more people to a project actually might increase the time necessary to complete the project because of a principle called Brooks’ law.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 94 Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.09 - Create a risk management plan NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Bottom Line KEYWORDS: Bloom’s: Remember DATE CREATED: 4/13/2019 2:47 PM DATE MODIFIED: 4/18/2019 4:22 PM 73. A Gantt chart can simplify a complex project by combining several activities into a task _____ that contains subsidiary tasks. a. group b. hierarchy c. network d. bar ANSWER: a RATIONALE: A Gantt chart also can simplify a complex project by combining several activities into a task group that contains subsidiary tasks.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 77 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.03.03 - Create a work breakdown structure NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Bottom Line KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/18/2019 4:23 PM Critical Thinking Questions Mauricio, a project manager at a reputed firm, has been assigned to handle a new project that the firm has received. This project involves a lot of scheduling that has to be handled by Mauricio.

74. Mauricio estimates that the first module of the project could be completed in as few as 15 days or could take as many as 25 days, but most likely will require 20 days. What is the 20 day estimate called? a. best-case estimate (B) b. probable-case estimate (P) c. worst-case estimate (W) d. logistical estimate (L) ANSWER: b RATIONALE: The 20 day estimate is referred to as the probable-case estimate (P).

POINTS: 1 DIFFICULTY: Challenging REFERENCES: 79 QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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PREFACE NAME: Case 3-1 LEARNING OBJECTIVES: SAD.12e.03.03 - Create a work breakdown structure NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Creating a Work Breakdown Structure KEYWORDS: Bloom’s: Apply DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/18/2019 4:31 PM 75. Mauricio has decided to use a project management tool for this project. He wants the tool to be free and cloud-based so that there is no need for software to be installed. Help Mauricio in identifying the project management tool that best fits the purpose. a. SPSS b. Scoro c. Microsoft Project d. Gantter ANSWER: d RATIONALE: Gantter is a free cloud-based project management tool. It runs in a browser window, so there is no software to install to use it.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 89 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: Case 3-1 LEARNING OBJECTIVES: SAD.12e.03.08 - Describe project monitoring and control techniques to keep a project on schedule NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Project Management Software KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/18/2019 4:33 PM Essay 76. Briefly explain the tasks performed by a project manager.

ANSWER: Project managers typically perform four activities, or functions: planning, scheduling, monitoring, and reporting: • Project planning includes identifying project tasks and estimating completion time and costs.

• Project scheduling involves the creation of a specific timetable, usually in the form of charts that show tasks, task dependencies, and critical tasks that might delay the project.

Scheduling also involves selecting and staffing the project team and assigning specific tasks to team members. Project scheduling uses Gantt charts and PERT/CPM charts.

• Project monitoring requires guiding, supervising, and coordinating the project team’s workload. The project manager must monitor the project’s progress, evaluate the results, and take corrective action when necessary to control the project and stay on target.

• Project reporting tasks include regular progress reports to management, users, and the project team itself. Effective reporting requires strong communication skills and a sense of what others want and need to know about the project.

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POINTS: RUBRIC:

1 0

1

2

3

4

Failure

Below Expectations

Developing

Competent

Mastery

Criteria Student describes the tasks of a project manager.

DIFFICULTY: Easy REFERENCES: 76 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.03.02 - Explain project planning, scheduling, monitoring, and reporting NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Project Management KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/18/2019 4:36 PM 77. Explain the difference between qualitative and quantitative risk analysis.

ANSWER: Qualitative risk analysis evaluates each risk by estimating the probability that it will occur and the degree of impact. The purpose of quantitative risk analysis is to understand the actual impact in terms of dollars, time, project scope, or quality.

POINTS: RUBRIC:

1 0

1

2

3

4

Failure

Below Expectations

Developing

Competent

Mastery

Criteria Student explains the difference between qualitative and quantitative risk analysis.

DIFFICULTY: REFERENCES:

Moderate 93 94 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.03.09 - Create a risk management plan NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Risk Management KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:35 AM DATE MODIFIED: 4/18/2019 4:38 PM Copyright Cengage Learning. Powered by Cognero.

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78. Define risk and give a basic list of risk management steps.

ANSWER: A risk is an event that could affect the project negatively. Risk management is the process of identifying, analyzing, anticipating, and monitoring risks to minimize their impact on a project.

POINTS: RUBRIC:

The first step in risk management is to develop a specific plan. Although project management experts differ with regard to the number of steps or phases, a basic list would include the following tasks: • Develop a risk management plan.

• Identify the risks.

• Analyze the risks.

• Create a risk response plan.

• Monitor risks.

1 0

1

2

3

4

Failure

Below Expectations

Developing

Competent

Mastery

Criteria Student defines risks.

Student gives a basic list of risk management steps.

DIFFICULTY: REFERENCES:

Moderate 93 94 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.03.09 - Create a risk management plan NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Risk Management KEYWORDS: Bloom’s: Understand DATE CREATED: 4/13/2019 2:54 PM DATE MODIFIED: 4/18/2019 4:39 PM 79. Explain the three legs of a project triangle. What makes it challenging?

ANSWER: The three legs of a project triangle are cost, scope, and time. The challenge is to find the optimal balance among these factors. Most successful project managers rely on personal experience, communication ability, and resourcefulness.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

Below Expectations

Developing

Competent

Mastery

Student lists the three legs of a project triangle.

Students describe what makes it challenging.

DIFFICULTY:

Moderate

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REFERENCES: 75 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.03.01 - Illustrate project priorities in the form of a project triangle NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Risk Management KEYWORDS: Bloom’s: Understand DATE CREATED: 4/13/2019 2:58 PM DATE MODIFIED: 4/18/2019 4:40 PM 80. Briefly explain how project progress is reported and evaluated.

ANSWER: Members of the project team regularly report their progress to the project manager, who in turn reports to management and users. The project manager collects, verifies, organizes, and evaluates the information he or she receives from the team. Then the manager decides which information needs to be passed along, prepares a summary that can be understood easily, adds comments and explanations if needed, and submits it to management and users.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

Below Expectations

Developing

Competent

Mastery

Student explains how project progress is reported and evaluated.

DIFFICULTY: Moderate REFERENCES: 87-88 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.03.07 - Explain how project status is reported NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Risk Management KEYWORDS: Bloom’s: Understand DATE CREATED: 4/13/2019 3:04 PM DATE MODIFIED: 4/18/2019 4:43 PM

True / False 1. Systems developers use joint application development (JAD) whenever group input and interaction are not desired, because it is linked to a specific development methodology. a. True b. False ANSWER: False RATIONALE: Because it is not linked to a specific development methodology, systems developers use Copyright Cengage Learning. Powered by Cognero.

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JAD whenever group input and interaction are desired.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 108 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.03 - Apply team-based requirements engineering techniques, including joint application development (JAD), rapid application development (RAD), and agile methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Analysis Phase Overview KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/17/2019 2:54 PM 2. IT professionals recognize that successful systems must be user-oriented, and users need to be involved, formally or informally, at every stage of system development. a. True b. False ANSWER: True RATIONALE: IT professionals recognize that successful systems must be user-oriented, and users need to be involved, formally or informally, at every stage of system development.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 109 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.03 - Apply team-based requirements engineering techniques, including joint application development (JAD), rapid application development (RAD), and agile methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Joint Application Development KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/17/2019 2:55 PM 3. Due to the limited range of input and interaction among participants, few companies believe that a joint application development (JAD) group produces the best definition of a new system. a. True b. False ANSWER: False RATIONALE: Because of the wide range of input and constant interaction among the participants, many companies believe that a JAD group produces the best possible definition of the new system.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 110 Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.03 - Apply team-based requirements engineering techniques, including joint application development (JAD), rapid application development (RAD), and agile methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Joint Application Development KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/19/2019 1:24 PM 4. Compared with traditional methods, the entire rapid application development (RAD) process is expanded and, as a result, the new system is built, delivered, and placed in operation much later. a. True b. False ANSWER: False RATIONALE: Compared with traditional methods, the entire process is compressed. As a result, the new system is built, delivered, and placed in operation much sooner.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 111 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.03 - Apply team-based requirements engineering techniques, including joint application development (JAD), rapid application development (RAD), and agile methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Rapid Application Development KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/17/2019 2:59 PM 5. The main objective of all rapid application development (RAD) approaches is to extend development time and expense by excluding users from every phase of systems development. a. True b. False ANSWER: False RATIONALE: The main objective of all RAD approaches is to cut development time and expense by involving users in every phase of systems development.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 112 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.03 - Apply team-based requirements engineering techniques, including joint application development (JAD), rapid application development (RAD), and agile methods Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Technology Rapid Application Development Bloom’s: Remember 1/30/2019 11:36 AM 4/17/2019 3:02 PM

6. Because use cases depict a system through the eyes of a user, common business language can be used to describe the transactions. a. True b. False ANSWER: True RATIONALE: Because use cases depict the system through the eyes of a user, common business language can be used to describe the transactions.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 132 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.10 - Explain how tools can help with requirements engineering activities NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Modeling Tools and Techniques KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/17/2019 3:04 PM 7. System requirements serve as benchmarks to measure the overall acceptability of a finished system. a. True b. False ANSWER: True RATIONALE: System requirements serve as benchmarks to measure the overall acceptability of the finished system.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 105 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.01 - Explain system requirements and the challenges associated with the requirements engineering process NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Requirements Checklist KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/17/2019 3:05 PM 8. In addition to helping to gather and analyze facts, many programs also automatically perform fact-finding for systems analysts.

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a. True b. False ANSWER: RATIONALE:

False Although software can help gather and analyze requirements, no program actually gathers them automatically.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 114 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.04 - Develop a fact-finding plan for gathering requirements NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Fact-finding KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 10:25 AM 9. When using fact-finding techniques, asking what is being done is the same as asking what could or should be done. a. True b. False ANSWER: False RATIONALE: There is a difference between asking what is being done and what could or should be done.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 115 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.04 - Develop a fact-finding plan for gathering requirements NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Fact-finding KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 10:26 AM 10. Knowledge of a company’s formal and informal structures helps a systems analyst determine the people to interview during the systems analysis phase. a. True b. False ANSWER: True RATIONALE: The analyst’s knowledge of the company’s formal and informal structures helps determine the people to interview during the systems analysis phase.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 117 QUESTION TYPE: True / False Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.05 - Conduct an interview to gather system requirements NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Interviews KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 10:29 AM 11. In the early stages of systems analysis, interviews usually focus on specific topics, but as the fact-finding process continues, the interviews become more general. a. True b. False ANSWER: False RATIONALE: In the early stages of systems analysis, interviews usually are general.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 117 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.05 - Conduct an interview to gather system requirements NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Interviews KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/19/2019 1:34 PM 12. Creating a standard list of interview questions helps a systems analyst to keep on track and avoid unnecessary tangents. a. True b. False ANSWER: True RATIONALE: Creating a standard list of interview questions helps to keep the session on track and avoid unnecessary tangents.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 117 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.05 - Conduct an interview to gather system requirements NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Interviews KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 10:34 AM 13. A list of topics should be sent to an interviewee several days before the meeting, especially when detailed information Copyright Cengage Learning. Powered by Cognero.

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is needed, so the person can prepare for the interview and minimize the need for a follow-up meeting. a. True b. False ANSWER: True RATIONALE: A list of topics should be sent to an interviewee several days before the meeting, especially when detailed information is needed, so the person can prepare for the interview and minimize the need for a follow-up meeting.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 118 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.05 - Conduct an interview to gather system requirements NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Interviews KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 10:36 AM 14. When conducting an interview, after asking a question, allow the person enough time to think about the question and arrive at an answer. a. True b. False ANSWER: True RATIONALE: After asking a question, allow the person enough time to think about the question and arrive at an answer.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 120 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.05 - Conduct an interview to gather system requirements NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Interviews KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 10:38 AM 15. Although taking notes during an interview has both advantages and disadvantages, the accepted view is that note taking should be extensive. a. True b. False ANSWER: False RATIONALE: Although taking notes during an interview has both advantages and disadvantages, it should be kept to a minimum.

POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Easy REFERENCES: 120 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.05 - Conduct an interview to gather system requirements NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Interviews KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 10:39 AM 16. System documentation is always up-to-date. a. True b. False ANSWER: False RATIONALE: System documentation sometimes is out of date.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 122 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.06 - Use other requirements gathering techniques, including document review, observation, questionnaires and surveys, brainstorming, sampling, and research NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Other Fact-Finding Techniques KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/19/2019 1:38 PM 17. Personal observation allows a systems analyst to verify statements made in interviews and determine whether procedures really operate as they are described. a. True b. False ANSWER: True RATIONALE: Personal observation allows the analyst to verify statements made in interviews and determine whether procedures really operate as they are described.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 122 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.06 - Use other requirements gathering techniques, including document review, observation, questionnaires and surveys, brainstorming, sampling, and research NATIONAL STANDARDS: United States - BUSPROG: Technology Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

Other Fact-Finding Techniques Bloom’s: Remember 1/30/2019 11:36 AM 4/19/2019 1:39 PM

18. When designing a questionnaire, the most important rule of all is to make sure that questions collect the right data in a form that can be used to further the fact-finding effort. a. True b. False ANSWER: True RATIONALE: When designing a questionnaire, the most important rule of all is to make sure that the questions collect the right data in a form that can be used to further the fact-finding effort.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 124 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.06 - Use other requirements gathering techniques, including document review, observation, questionnaires and surveys, brainstorming, sampling, and research NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Other Fact-Finding Techniques KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 10:46 AM 19. When designing a questionnaire, arrange questions in a random order, intermixing simple and more complex topics. a. True b. False ANSWER: False RATIONALE: Arrange the questions in a logical order, going from simple to more complex topics.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 124 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.06 - Use other requirements gathering techniques, including document review, observation, questionnaires and surveys, brainstorming, sampling, and research NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Other Fact-Finding Techniques KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 10:46 AM 20. Before publishing a form on the Internet or a company intranet, a systems analyst should protect it so users can change the layout or design but cannot fill it in.

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a. True b. False ANSWER: RATIONALE:

False Before publishing the form, protect it so users can fill it in but cannot change the layout or design.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 124 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.06 - Use other requirements gathering techniques, including document review, observation, questionnaires and surveys, brainstorming, sampling, and research NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Other Fact-Finding Techniques KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 10:48 AM 21. The main objective of a sample is to ensure that it represents the overall population accurately. a. True b. False ANSWER: True RATIONALE: The main objective of a sample is to ensure that it represents the overall population accurately.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 126 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.06 - Use other requirements gathering techniques, including document review, observation, questionnaires and surveys, brainstorming, sampling, and research NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Other Fact-Finding Techniques KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 10:51 AM 22. A single site visit usually gives true pictures, so it is unnecessary to visit more than one installation. a. True b. False ANSWER: False RATIONALE: A single site visit seldom provides true pictures, so try to visit more than one installation.

POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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REFERENCES: 127 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.06 - Use other requirements gathering techniques, including document review, observation, questionnaires and surveys, brainstorming, sampling, and research NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Other Fact-Finding Techniques KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/19/2019 1:42 PM 23. The ability to manage information is the mark of a successful systems analyst and an important skill for all IT professionals. a. True b. False ANSWER: True RATIONALE: The ability to manage information is the mark of a successful systems analyst and an important skill for all IT professionals.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 128 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.10 - Explain how tools can help with requirements engineering activities NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Documentation KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 10:56 AM 24. Joint application development (JAD) provides a fast-track approach to a full spectrum of system development tasks, including planning, design, construction, and implementation. a. True b. False ANSWER: False RATIONALE: While JAD typically focuses only on fact-finding and requirements determination, RAD provides a fast-track approach to a full spectrum of systems development tasks, including planning, design, construction, and implementation.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 108 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.03 - Apply team-based requirements engineering techniques, including joint application development (JAD), rapid application development Copyright Cengage Learning. Powered by Cognero.

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(RAD), and agile methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Documentation KEYWORDS: Bloom’s: Remember DATE CREATED: 4/18/2019 10:56 AM DATE MODIFIED: 4/18/2019 10:58 AM 25. An agile approach emphasizes continuous feedback, and each incremental step is affected by what was learned in the prior steps. a. True b. False ANSWER: True RATIONALE: An agile approach emphasizes continuous feedback, and each incremental step is affected by what was learned in the prior steps.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 113 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.03 - Apply team-based requirements engineering techniques, including joint application development (JAD), rapid application development (RAD), and agile methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Documentation KEYWORDS: Bloom’s: Remember DATE CREATED: 4/18/2019 10:59 AM DATE MODIFIED: 4/18/2019 11:01 AM 26. In a sequence diagram, vertical arrows represent messages from one object to another. a. True b. False ANSWER: False RATIONALE: In a sequence diagram, horizontal arrows represent messages from one object to another.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 132 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.08 - Utilize different requirements representation techniques, including natural language, diagrams, and models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Documentation KEYWORDS: Bloom’s: Remember DATE CREATED: 4/18/2019 11:00 AM DATE MODIFIED: 4/18/2019 3:56 PM Copyright Cengage Learning. Powered by Cognero.

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27. The personal interview usually is the least expensive fact-finding technique. a. True b. False ANSWER: False RATIONALE: The personal interview usually is the most expensive fact-finding technique.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 125 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.06 - Use other requirements gathering techniques, including document review, observation, questionnaires and surveys, brainstorming, sampling, and research NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Documentation KEYWORDS: Bloom’s: Remember DATE CREATED: 4/18/2019 11:00 AM DATE MODIFIED: 4/18/2019 11:10 AM 28. Greater user involvement usually results in better communication, faster development times, and more satisfied users. a. True b. False ANSWER: True RATIONALE: Greater user involvement usually results in better communication, faster development times, and more satisfied users.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 108 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.03 - Apply team-based requirements engineering techniques, including joint application development (JAD), rapid application development (RAD), and agile methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Documentation KEYWORDS: Bloom’s: Remember DATE CREATED: 4/18/2019 11:00 AM DATE MODIFIED: 4/18/2019 11:18 AM 29. A popular user-oriented method is rapid application development (RAD), which resembles a condensed version of the entire SDLC, with users involved every step of the way. a. True b. False ANSWER: True RATIONALE: A popular user-oriented method is rapid application development (RAD), which resembles a condensed version of the entire SDLC, with users involved every step of the way.

POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Easy REFERENCES: 108 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.03 - Apply team-based requirements engineering techniques, including joint application development (JAD), rapid application development (RAD), and agile methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Documentation KEYWORDS: Bloom’s: Remember DATE CREATED: 4/18/2019 11:00 AM DATE MODIFIED: 4/18/2019 2:09 PM 30. RAD does not rely on user involvement. a. True b. False ANSWER: False RATIONALE: RAD relies heavily on prototyping and user involvement.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 111 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.03 - Apply team-based requirements engineering techniques, including joint application development (JAD), rapid application development (RAD), and agile methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Documentation KEYWORDS: Bloom’s: Remember DATE CREATED: 4/18/2019 11:00 AM DATE MODIFIED: 4/18/2019 2:10 PM Multiple Choice 31. In the rapid application development (RAD) model, during the _____ phase, users interact with systems analysts and develop models and prototypes that represent all system processes, outputs, and inputs. a. requirements planning b. user design c. construction d. cutover ANSWER: b RATIONALE: In the rapid application development (RAD) model, during the user design phase, users interact with systems analysts and develop models and prototypes that represent all system processes, outputs, and inputs.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 111 Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.03 - Apply team-based requirements engineering techniques, including joint application development (JAD), rapid application development (RAD), and agile methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Analysis Phase Overview KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 12:07 PM 32. In the rapid application development (RAD) model, the _____ phase focuses on program and application development tasks similar to the SDLC. a. requirements planning b. user design c. construction d. cutover ANSWER: c RATIONALE: In the rapid application development (RAD) model, the construction phase focuses on program and application development tasks similar to the SDLC. POINTS: 1 DIFFICULTY: Moderate REFERENCES: 111 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.03 - Apply team-based requirements engineering techniques, including joint application development (JAD), rapid application development (RAD), and agile methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Analysis Phase Overview KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 12:08 PM 33. In the rapid application development (RAD) model, the _____ phase resembles the final tasks in the SDLC implementation phase. a. requirements planning b. user design c. construction d. cutover ANSWER: d RATIONALE: In the rapid application development (RAD) model, the cutover phase resembles the final tasks in the SDLC implementation phase.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 111 QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.03 - Apply team-based requirements engineering techniques, including joint application development (JAD), rapid application development (RAD), and agile methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Analysis Phase Overview KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 12:09 PM 34. The primary advantage of rapid application development (RAD) is that _____. a. systems can be developed more quickly with significant cost savings b. a company’s strategic business needs are emphasized and the mechanics of the system are not stressed c. the decelerated time cycle allows more time to develop quality, consistency, and design standards d. systems are developed more slowly with fewer bugs ANSWER: a RATIONALE: The primary advantage of rapid application development (RAD) is that systems can be developed more quickly with significant cost savings.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 112 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.03 - Apply team-based requirements engineering techniques, including joint application development (JAD), rapid application development (RAD), and agile methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Rapid Application Development KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 12:11 PM 35. In a(n) _____, team members prepare to lunge at each other to achieve their objectives. a. pool b. resequencing session c. scrum d. adaptation ANSWER: c RATIONALE: In a scrum, team members prepare to lunge at each other to achieve their objectives.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 113 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.03 - Apply team-based requirements engineering techniques, including joint application development (JAD), rapid application development Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

(RAD), and agile methods Agile Methods Bloom’s: Remember 1/30/2019 11:36 AM 4/19/2019 1:59 PM

36. Using _____, an analyst can show business functions and break them down into lower-level functions and processes. a. Unified Modeling Language (UML) b. total cost of ownership (TCO) c. functional decomposition diagrams (FDD) d. Rapid Economic Justification (REJ) ANSWER: c RATIONALE: Using FDD, an analyst can show business functions and break them down into lower-level functions and processes.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 129 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.10 - Explain how tools can help with requirements engineering activities NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Modeling Tools and Techniques KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 12:14 PM 37. The _____ is a top-down representation of a process. a. Unified Modeling Language (UML) b. total cost of ownership (TCO) c. functional decomposition diagram (FDD) d. Rapid Economic Justification (REJ) ANSWER: c RATIONALE: The FDD is a top-down representation of a process.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 129 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.10 - Explain how tools can help with requirements engineering activities NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Modeling Tools and Techniques KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 12:16 PM Copyright Cengage Learning. Powered by Cognero.

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38. The _____ is a widely used method of visualizing and documenting software systems design. a. Unified Modeling Language (UML) b. total cost of ownership (TCO) c. functional decomposition diagram (FDD) d. Rapid Economic Justification (REJ) ANSWER: a RATIONALE: The UML is a widely used method of visualizing and documenting software systems design.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 131 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.10 - Explain how tools can help with requirements engineering activities NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Modeling Tools and Techniques KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 12:17 PM 39. A _____ is a Unified Modeling Language (UML) technique that visually represents the interaction between users and an information system. a. surface flowchart b. scatter diagram c. use case diagram d. user-based flowchart ANSWER: c RATIONALE: A use case diagram is a Unified Modeling Language (UML) technique that visually represents the interaction between users and an information system.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 132 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.10 - Explain how tools can help with requirements engineering activities NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Modeling Tools and Techniques KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 12:18 PM 40. In a use case diagram, the user becomes a(n) _____, with a specific role that describes how he or she interacts with a system. a. agent Copyright Cengage Learning. Powered by Cognero.

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b. actor c. interlocutor d. master ANSWER: RATIONALE:

b In a use case diagram, the user becomes an actor, with a specific role that describes how he or she interacts with the system.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 132 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.08 - Utilize different requirements representation techniques, including natural language, diagrams, and models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Modeling Tools and Techniques KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 12:19 PM 41. A(n) _____ is a characteristic or feature that must be included in an information system to satisfy business needs and be acceptable to users. a. system requirement b. property c. questionnaire d. object ANSWER: a RATIONALE: A system requirement is a characteristic or feature that must be included in an information system to satisfy business requirements and be acceptable to users.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 105 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.01 - Explain system requirements and the challenges associated with the requirements engineering process NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Requirements Checklist KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 12:21 PM 42. A(n) _____ shows the timing of interactions between objects as they occur. a. timing diagram b. class diagram c. orientation diagram d. sequence diagram Copyright Cengage Learning. Powered by Cognero.

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ANSWER: d RATIONALE: A sequence diagram shows the timing of interactions between objects as they occur.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 132 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.10 - Explain how tools can help with requirements engineering activities NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Modeling Tools and Techniques KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 12:23 PM 43. To evaluate _____, a systems analyst needs information about projected future volume for all outputs, inputs, and processes. a. scalability b. reliability c. compatibility d. applicability ANSWER: a RATIONALE: To evaluate scalability, information is needed about projected future volume for all outputs, inputs, and processes.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 107 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.01 - Explain system requirements and the challenges associated with the requirements engineering process NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Future Growth, Costs, and Benefits KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 12:26 PM 44. The term "_____" refers to a system’s ability to handle increased business volume and transactions in the future. a. scalability b. reliability c. compatibility d. applicability ANSWER: a RATIONALE: Scalability refers to a system’s ability to handle increased business volume and transactions in the future.

POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Easy REFERENCES: 107 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.01 - Explain system requirements and the challenges associated with the requirements engineering process NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Future Growth, Costs, and Benefits KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/19/2019 2:09 PM 45. In addition to direct evaluations, systems developers must identify and document indirect expenses that contribute to the _____. a. business process modeling notation (BPMN) b. total cost of ownership (TCO) c. functional decomposition diagrams (FDD) d. Rapid Economic Justification (REJ) ANSWER: b RATIONALE: In addition to direct costs, systems developers must identify and document indirect expenses that contribute to the total cost of ownership (TCO).

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 108 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.01 - Explain system requirements and the challenges associated with the requirements engineering process NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Future Growth, Costs, and Benefits KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/19/2019 2:10 PM 46. _____ is a planned meeting during which a systems analyst obtains information from another person. a. A survey b. An interview c. Sampling d. Research ANSWER: b RATIONALE: An interview is a planned meeting during which the analyst obtains information from another person.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 116 QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.06 - Use other requirements gathering techniques, including document review, observation, questionnaires and surveys, brainstorming, sampling, and research NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Interviews KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/19/2019 2:12 PM 47. In a(n) _____ structure, which usually is based on interpersonal relationships, some people have more influence or knowledge than appears on an organization chart. a. spontaneous b. unstructured c. informal d. open-ended ANSWER: c RATIONALE: In an informal structure, which usually is based on interpersonal relationships, some people have more influence or knowledge than appears on an organization chart.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 116 117 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.05 - Conduct an interview to gather system requirements NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Interviews KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 12:34 PM 48. In an interview, _____ encourage spontaneous and unstructured responses. a. open-ended questions b. closed-ended questions c. leading questions d. range-of-response questions ANSWER: a RATIONALE: Open-ended questions encourage spontaneous and unstructured responses.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 117 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.05 - Conduct an interview to gather system requirements NATIONAL STANDARDS: United States - BUSPROG: Technology Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

Interviews Bloom’s: Remember 1/30/2019 11:36 AM 4/18/2019 12:35 PM

49. In an interview, _____ limit or restrict the response. a. open-ended questions b. closed-ended questions c. leading questions d. objective questions ANSWER: b RATIONALE: Closed-ended questions limit or restrict the response.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 118 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.05 - Conduct an interview to gather system requirements NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Interviews KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/24/2019 5:44 PM 50. In an interview, _____ are questions that ask a person to evaluate something by providing limited answers to specific responses or on a numeric scale. a. open-ended questions b. factual questions c. leading questions d. range-of-response questions ANSWER: d RATIONALE: Range-of-response questions are closed-ended questions that ask the person to evaluate something by providing limited answers to specific responses or on a numeric scale.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 118 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.05 - Conduct an interview to gather system requirements NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Interviews KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/24/2019 5:46 PM 51. When phrasing interview questions, a systems analyst should avoid _____ that suggest or favor a particular reply.

Copyright Cengage Learning. Powered by Cognero.

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a. range-of-response questions b. open-ended questions c. closed-ended questions d. leading questions ANSWER: d RATIONALE: When phrasing questions, avoid leading questions that suggest or favor a particular reply.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 117 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.05 - Conduct an interview to gather system requirements NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Interviews KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 12:38 PM 52. The process of concentrating on what is said in an interview and noticing any nonverbal communication that takes place is called _____. a. brainstorming b. sampling c. engaged listening d. fact-finding ANSWER: c RATIONALE: The process of concentrating on what is said in an interview and noticing any nonverbal communication that takes place is called engaged listening.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 120 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.05 - Conduct an interview to gather system requirements NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Interviews KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 12:39 PM 53. Supporters of neutral locations for interviews believe that it _____. a. makes the interviewee feel comfortable during the meeting b. gives the interviewee easy access to supporting material that might be needed c. keeps interruptions to a minimum so people can concentrate fully d. gives the interviewee an opportunity to take calls during the interview ANSWER: c Copyright Cengage Learning. Powered by Cognero.

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RATIONALE:

Supporters of neutral locations stress the importance of keeping interruptions to a minimum so both people can concentrate fully.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 120 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.05 - Conduct an interview to gather system requirements NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Interviews KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 2:06 PM 54. If an interviewee gives only short or incomplete responses to open-ended questions, a systems analyst should _____. a. switch to closed-ended questions b. give the interviewee easy access to supporting material that might be needed c. continue using open-ended questions d. rudely conclude the meeting ANSWER: a RATIONALE: If an interviewee gives only short or incomplete responses to open-ended questions, a systems analyst should switch to closed-ended questions.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 121 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.05 - Conduct an interview to gather system requirements NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Interviews KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 12:42 PM 55. _____ can help a systems analyst understand how the current system is supposed to work. a. Document review b. Brainstorming c. A systematic sample d. Productivity software ANSWER: a RATIONALE: Document review can help the analyst understand how the current system is supposed to work.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 122 QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.06 - Use other requirements gathering techniques, including document review, observation, questionnaires and surveys, brainstorming, sampling, and research NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Other Fact-Finding Techniques KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 12:43 PM 56. When studying an information system, examples of actual documents should be collected using a process called _____. a. stratification b. randomization c. indexing d. sampling ANSWER: d RATIONALE: When studying an information system, examples of actual documents should be collected using a process called sampling.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 125 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.06 - Use other requirements gathering techniques, including document review, observation, questionnaires and surveys, brainstorming, sampling, and research NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Other Fact-Finding Techniques KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 12:44 PM 57. When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a _____ might select every tenth customer for review. a. systematic sample b. stratified sample c. random sample d. comprehensive sample ANSWER: a RATIONALE: When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a systematic sample might select every tenth customer for review.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 125 QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.06 - Use other requirements gathering techniques, including document review, observation, questionnaires and surveys, brainstorming, sampling, and research NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Other Fact-Finding Techniques KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/24/2019 5:53 PM 58. When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a _____ could ensure the sample is balanced geographically by selecting five customers from each of four zip codes. a. systematic sample b. stratified sample c. random sample d. comprehensive sample ANSWER: b RATIONALE: When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a stratified sample could ensure the sample is balanced geographically by selecting five customers from each of four zip codes.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 125 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.06 - Use other requirements gathering techniques, including document review, observation, questionnaires and surveys, brainstorming, sampling, and research NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Other Fact-Finding Techniques KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/24/2019 5:55 PM 59. When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a _____ might select any 20 customers. a. systematic sample b. stratified sample c. random sample d. comprehensive sample ANSWER: c RATIONALE: When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a random sample might select any 20 customers.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 125 QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.06 - Use other requirements gathering techniques, including document review, observation, questionnaires and surveys, brainstorming, sampling, and research NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Other Fact-Finding Techniques KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 12:48 PM 60. A common tool for showing the distribution of a questionnaire or sampling results is a vertical bar chart called a _____. a. flowchart b. histogram c. tree map d. streamgraph ANSWER: b RATIONALE: A common tool for showing the distribution of questionnaire or sampling results is a vertical bar chart called a histogram.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 135 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.10 - Explain how tools can help with requirements engineering activities NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Documentation KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 12:49 PM 61. A(n) _____, such as Microsoft Outlook, includes a private calendar, a to-do list, and powerful contact management features. a. personal information manager (PIM) b. enterprise architecture c. swim lane d. fact-finding application ANSWER: a RATIONALE: A personal information manager (PIM), such as Microsoft Outlook, includes a personal calendar, a to-do list with priorities and the capability to check off completed items, and powerful contact management features.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 134 QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: SAD.12e.04.10 - Explain how tools can help with requirements engineering activities NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Information Management Software KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 12:50 PM 62. Microsoft OneNote is a type of _____ software. a. productivity assistant b. personal data management c. information management d. personal digital assistant ANSWER: c RATIONALE: Microsoft OneNote is a type of information management software.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 135 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.10 - Explain how tools can help with requirements engineering activities NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Information Management Software KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 12:53 PM 63. To obtain answers to requirements questions, the analyst develops a _____ plan, which involves answers to five familiar questions: who, what, where, when, and how. a. stratification b. fact-finding c. rapid application d. sequencing ANSWER: b RATIONALE: To obtain answers to requirements questions, the analyst develops a fact-finding plan, which involves answers to five familiar questions: who, what, where, when, and how.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 115 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.04 - Develop a fact-finding plan for gathering requirements NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Other Fact-Finding Techniques KEYWORDS: Bloom’s: Apply Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

1/30/2019 11:36 AM 4/24/2019 5:59 PM

Critical Thinking Questions Case 4-1 John has finished compiling a list of the various members of the joint application development (JAD) group and the list is as follows: John is the JAD project leader, Tom is the representative from top management, Jennifer is a manager, Alen and Ian are users, Linda and Alex are systems analysts, and Clark is the recorder.

64. As John develops the agenda, he wants to put the name of the appropriate person next to the agenda item. Whose name would he put next to the final task on the agenda, the task of documenting the results of the JAD session and preparing the report that will be sent to JAD team members? a. Clark b. Tom c. Linda d. His own ANSWER: d RATIONALE: The JAD project leader develops an agenda, acts as a facilitator, and leads the JAD session.

The project leader also prepares a report that will be sent to JAD team members at the end of a JAD session.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 109 110 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: CASE 4-1 LEARNING OBJECTIVES: SAD.12e.04.03 - Apply team-based requirements engineering techniques, including joint application development (JAD), rapid application development (RAD), and agile methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Joint Application Development KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/24/2019 6:04 PM 65. There have been some rumblings within the firm that this development project is not necessary so John and others feel it is important to explain the reason for the project at the outset. Whose name goes next to this point on the agenda? a. His own b. Jennifer c. Alex d. Tom ANSWER: d RATIONALE: Top management provides enterprise-level authorization and support for the project.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 109 Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: CASE 4-1 LEARNING OBJECTIVES: SAD.12e.04.03 - Apply team-based requirements engineering techniques, including joint application development (JAD), rapid application development (RAD), and agile methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Joint Application Development KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/18/2019 1:06 PM 66. Who should be in charge of documenting the results of the JAD session? a. Jennifer b. Alex c. Clark d. Tom ANSWER: c RATIONALE: The recorder is in charge of documenting the results of the session.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 109 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: CASE 4-1 LEARNING OBJECTIVES: SAD.12e.04.03 - Apply team-based requirements engineering techniques, including joint application development (JAD), rapid application development (RAD), and agile methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Joint Application Development KEYWORDS: Bloom’s: Remember DATE CREATED: 4/18/2019 1:00 PM DATE MODIFIED: 4/18/2019 2:21 PM 67. Who should provide feedback regarding how the project will support day-to-day tasks? a. Ian b. Alex c. Clark d. Tom ANSWER: a RATIONALE: Users provide feedback regarding how the project will support day-to-day tasks.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 109 QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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PREFACE NAME: CASE 4-1 LEARNING OBJECTIVES: SAD.12e.04.03 - Apply team-based requirements engineering techniques, including joint application development (JAD), rapid application development (RAD), and agile methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Joint Application Development KEYWORDS: Bloom’s: Remember DATE CREATED: 4/18/2019 1:06 PM DATE MODIFIED: 4/18/2019 1:08 PM 68. In projects where it is desirable to obtain input from a large number of people, a(n) _____ can be a valuable tool. a. observation b. questionnaire c. suggestion d. title ANSWER: b RATIONALE: In projects where it is desirable to obtain input from a large number of people, a questionnaire can be a valuable tool.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 123 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.06 - Use other requirements gathering techniques, including document review, observation, questionnaires and surveys, brainstorming, sampling, and research NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Other Fact-Finding Techniques KEYWORDS: Bloom’s: Apply DATE CREATED: 4/18/2019 1:08 PM DATE MODIFIED: 4/18/2019 2:02 PM 69. Which is a non-functional requirement? a. The system must provide logon security at the operating system level and at the application level. b. Each input form must include date, time, product code, customer number, and quantity. c. The system must be operational 7 days a week, 365 days a year. d. The website shall report online volume statistics every four hours and hourly during peak periods.

ANSWER: c RATIONALE: A non-functional requirement is a statement of operational system constraints.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 105-106 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.02 - Compare and contrast functional and non-functional requirements Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Technology Other Fact-Finding Techniques Bloom’s: Apply 4/18/2019 1:09 PM 4/18/2019 1:37 PM

70. Which is a functional requirement? a. Response time must not exceed four seconds. b. The contact management system shall generate a daily reminder list for all sales representatives. c. The system must be operational 7 days a week, 365 days a year. d. The system should work on Windows and Mac platforms.

ANSWER: b RATIONALE: A functional requirement is a statement of the services a system provides.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 105-106 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.02 - Compare and contrast functional and non-functional requirements NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Other Fact-Finding Techniques KEYWORDS: Bloom’s: Apply DATE CREATED: 4/18/2019 1:09 PM DATE MODIFIED: 4/18/2019 1:37 PM 71. Representing requirements deals with _____ the problem. a. describing b. understanding c. validating d. agreeing upon ANSWER: a RATIONALE: Representing requirements deals with describing the problem.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 105 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.01 - Explain system requirements and the challenges associated with the requirements engineering process NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Other Fact-Finding Techniques KEYWORDS: Bloom’s: Apply DATE CREATED: 4/18/2019 1:10 PM DATE MODIFIED: 4/18/2019 1:40 PM Copyright Cengage Learning. Powered by Cognero.

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72. Which technique involves each participant speaking or passing when it is his or her turn? a. stratified sampling b. unstructured brainstorming c. structured brainstorming d. systematic sampling ANSWER: c RATIONALE: In structured brainstorming, each participant speaks when it is his or her turn or passes.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 125 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.06 - Use other requirements gathering techniques, including document review, observation, questionnaires and surveys, brainstorming, sampling, and research NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Other Fact-Finding Techniques KEYWORDS: Bloom’s: Apply DATE CREATED: 4/18/2019 1:10 PM DATE MODIFIED: 4/18/2019 1:50 PM 73. A _____ (sometimes called an epic) is a simple, high-level statement of a requirement. a. schema b. feature c. script d. kernel ANSWER: b RATIONALE: A feature (sometimes called an epic) is a simple, high-level statement of a requirement.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 127 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.07 - Explain how requirements are gathered in agile projects NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Other Fact-Finding Techniques KEYWORDS: Bloom’s: Apply DATE CREATED: 4/18/2019 1:10 PM DATE MODIFIED: 4/18/2019 1:53 PM 74. What process is concerned with demonstrating that the requirements define the system that the customer really wants? a. hunting b. gathering c. representing d. validation ANSWER: d Copyright Cengage Learning. Powered by Cognero.

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RATIONALE:

Requirements validation and verification (V&V) is concerned with demonstrating that the requirements define the system that the customer really wants.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 133 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.09 - Explain how to validate and verify requirements.

NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Other Fact-Finding Techniques KEYWORDS: Bloom’s: Apply DATE CREATED: 4/18/2019 1:10 PM DATE MODIFIED: 4/18/2019 1:59 PM 75. A(n) _____ is a simple graphic organizer that helps systems analysts visualize the status of a project. a. histogram b. storyboard c. pool d. epic ANSWER: b RATIONALE: A storyboard is a simple graphic organizer that helps systems analysts visualize the status of a project.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 128 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.04.07 - Explain how requirements are gathered in agile projects NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Other Fact-Finding Techniques KEYWORDS: Bloom’s: Apply DATE CREATED: 4/18/2019 1:10 PM DATE MODIFIED: 4/18/2019 2:19 PM Essay 76. Briefly describe the four phases of the rapid application development (RAD) model.

ANSWER: The four phases of the RAD model are requirements planning, user design, construction, and cutover.

REQUIREMENTS PLANNING: The requirements planning phase combines elements of the systems planning and systems analysis phases of the SDLC. Users, managers, and IT staff members discuss and agree on business needs, project scope, constraints, and system requirements. The requirements planning phase ends when the team agrees on the key issues and obtains management authorization to continue.

USER DESIGN: During the user design phase, users interact with systems analysts and develop models and prototypes that represent all system processes, outputs, and inputs.

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The RAD group or subgroups typically use a combination of JAD techniques and CASE tools to translate user needs into working models. User design is a continuous, interactive process that allows users to understand, modify, and eventually approve a working model of the system that meets their needs.

CONSTRUCTION: The construction phase focuses on program and application development tasks similar to the SDLC. In RAD, however, users continue to participate and still can suggest changes or improvements as actual screens or reports are developed.

POINTS: RUBRIC:

CUTOVER: The cutover phase resembles the final tasks in the SDLC implementation phase, including data conversion, testing, changeover to the new system, and user training.

Compared with traditional methods, the entire process is compressed. As a result, the new system is built, delivered, and placed in operation much sooner.

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DIFFICULTY: Easy REFERENCES: 111 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.04.03 - Apply team-based requirements engineering techniques, including joint application development (JAD), rapid application development (RAD), and agile methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Joint Application Development/ Rapid Application Development/ Agile Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/24/2019 6:12 PM 77. Joint application development (JAD), rapid application development (RAD), and agile methods all have advantages and disadvantages. What are they?

ANSWER: Compared with traditional methods, JAD is more expensive and can be cumbersome if the group is too large relative to the size of the project. Many companies find, however, that JAD allows key users to participate effectively in the requirements modeling process.

When users participate in the systems development process, they are more likely to feel a sense of ownership in the results and support for the new system. When properly used, JAD can result in a more accurate statement of system requirements, a better understanding of common goals, and a stronger commitment to the success of the new system.

RAD has advantages and disadvantages compared with traditional structured analysis methods. The primary advantage is that systems can be developed more quickly with significant cost savings. A disadvantage is that RAD stresses the mechanics of the system itself and does not emphasize the company’s strategic business needs. The risk is that a system might work well in the short term, but the corporate and long-term objectives for the system might not be met. Another potential disadvantage is that the accelerated time cycle might allow less time to develop quality, consistency, and design standards. RAD Copyright Cengage Learning. Powered by Cognero.

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can be an attractive alternative, however, if an organization understands the possible risks.

POINTS: RUBRIC:

Agile, or adaptive, methods are very flexible and efficient in dealing with change. They are popular because they stress team interaction and reflect a set of community-based values.

Also, frequent deliverables constantly validate the project and reduce risk. However, some potential problems exist. For example, team members need a high level of technical and interpersonal skills. Also, a lack of structure and documentation can introduce risk factors.

Finally, the overall project may be subject to significant change in scope as user requirements continue to evolve during the project.

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Student describes disadvantages of each model.

DIFFICULTY: Easy REFERENCES: 110-114 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.04.03 - Apply team-based requirements engineering techniques, including joint application development (JAD), rapid application development (RAD), and agile methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Rapid Application Development/ Agile Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/25/2019 11:41 AM 78. What are the issues to consider as you compile a checklist of specific tasks to be observed and questions to be asked during an observation of current operating procedures?

ANSWER: 1. Ask sufficient questions to ensure that you have a complete understanding of the present system operation. A primary goal is to identify the methods of handling situations that are not covered by standard operating procedures. For example, what happens in a payroll system if an employee loses a time card? What is the procedure if an employee starts a shift 10 minutes late but then works 20 minutes overtime? Often, the rules for exceptions such as these are not written or formalized; therefore, you must try to document any procedures for handling exceptions.

2. Observe all the steps in a transaction and note the documents, inputs, outputs, and processes involved.

3. Examine each form, record, and report. Determine the purpose each item of information serves.

4. Consider each user who works with the system and the following questions: What information does that person receive from other people? What information does this person generate? How is the information communicated? How often do interruptions occur? How Copyright Cengage Learning. Powered by Cognero.

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much downtime occurs? How much support does the user require, and who provides it?

POINTS: RUBRIC:

5. Talk to the people who receive current reports to see whether the reports are complete, timely, accurate, and in a useful form. Ask whether information can be eliminated or improved and whether people would like to receive additional information.

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Criteria Student provides a checklist of specific tasks to observe and questions to ask.

DIFFICULTY: Easy REFERENCES: 122 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.04.06 - Use other requirements gathering techniques, including document review, observation, questionnaires and surveys, brainstorming, sampling, and research NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Other Fact-Finding Techniques KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 4/25/2019 11:45 AM 79. Explain the Hawthorne Effect.

ANSWER: The Hawthorne Effect comes from a well-known study performed in the Hawthorne plant of the Western Electric Company in the 1920s. The purpose of the study was to determine how various changes in the work environment would affect employee productivity. The surprising result was that productivity improved during observation whether the conditions were made better or worse. Researchers concluded that productivity seemed to improve whenever the workers knew they were being observed.

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Although some recent studies have raised questions about the original findings, be aware that observation can and does have an effect on normal operations. With this in mind, always give advance notice to the supervisor in that area. In some situations, it might be helpful to explain the purpose of the visit to the people being observed.

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Criteria Student explains the Hawthorne Effect.

DIFFICULTY: REFERENCES:

Moderate 122-123

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QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.04.06 - Use other requirements gathering techniques, including document review, observation, questionnaires and surveys, brainstorming, sampling, and research NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Other Fact-Finding Techniques KEYWORDS: Bloom’s: Remember DATE CREATED: 4/18/2019 1:02 PM DATE MODIFIED: 4/25/2019 11:47 AM 80. Explain the requirements challenge known as creep.

ANSWER: There are many social and organizational factors that influence system requirements. For example, business changes inevitably lead to changing requirements—usually more of them as the project progresses. This is particularly true for long-lived projects where the personnel involved change over time. This phenomenon is known as ―feature creep.‖

POINTS: RUBRIC:

Rapidly changing requirements can cause numerous problems for systems analysts and other team members. This is particularly true for projects that follow a traditional waterfall model of the SDLC. It is partly for this reason that agile methods are popular: They explicitly address changing requirements as part of the project’s management structure.

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DIFFICULTY: Moderate REFERENCES: 106 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.04.01 - Explain system requirements and the challenges associated with the requirements engineering process NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Other Fact-Finding Techniques KEYWORDS: Bloom’s: Remember DATE CREATED: 4/18/2019 1:03 PM DATE MODIFIED: 4/25/2019 11:49 AM

True / False 1. Processes contain the business logic, also called business rules, which transforms the data and produces the required results. a. True b. False Copyright Cengage Learning. Powered by Cognero.

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ANSWER: RATIONALE:

True Processes contain the business logic, also called business rules, that transforms the data and produces the required results.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 147 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.03 - Draw the four basic data flow diagram symbols NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Flow Diagrams KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/8/2019 2:01 PM 2. In a data flow diagram (DFD), a process symbol can have only one outgoing data flow. a. True b. False ANSWER: False RATIONALE: In a data flow diagram (DFD), a process symbol can have more than one outgoing data flow.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 148 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.03 - Draw the four basic data flow diagram symbols NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Flow Diagrams KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/3/2019 10:19 AM 3. In a data flow diagram (DFD), a data flow must have a process symbol on at least one end. a. True b. False ANSWER: True RATIONALE: In a data flow diagram (DFD), a data flow must have a process symbol on at least one end.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 148 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.03 - Draw the four basic data flow diagram symbols NATIONAL STANDARDS: United States - BUSPROG: Technology Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

Data Flow Diagrams Bloom’s: Understand 1/30/2019 11:36 AM 5/3/2019 10:20 AM

4. A data flow diagram (DFD) does not show the external entities that provide data to the system or receive output from the system. a. True b. False ANSWER: False RATIONALE: A data flow diagram (DFD) shows only the entities that provide data to the system or receive output from the system.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 151 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.03 - Draw the four basic data flow diagram symbols NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Flow Diagrams KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/3/2019 10:22 AM 5. In a data flow diagram (DFD), systems analysts call an entity that receives data from the system a source. a. True b. False ANSWER: False RATIONALE: Systems analysts call an entity that supplies data to the system a source and an entity that receives data from the system a sink.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 151 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.03 - Draw the four basic data flow diagram symbols NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Flow Diagrams KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/3/2019 10:24 AM 6. Data stores are shown in a context diagram because data stores are external to the system. a. True b. False ANSWER: False Copyright Cengage Learning. Powered by Cognero.

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RATIONALE:

Data stores are not shown in the context diagram because they are contained within the system and remain hidden until more detailed diagrams are created.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 154 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.05 - Draw context diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/3/2019 10:26 AM 7. What makes one system more complex than another is the number of components, the number of levels, and the degree of interaction among its processes, entities, data stores, and data flows. a. True b. False ANSWER: True RATIONALE: What makes one system more complex than another is the number of components, the number of levels, and the degree of interaction among its processes, entities, data stores, and data flows.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 155 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.05 - Draw context diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/3/2019 10:27 AM 8. When a context diagram is expanded into data flow diagram (DFD) diagram 0, all the connections that flow into and out of process 0 must be retained. a. True b. False ANSWER: True RATIONALE: When the context diagram is expanded into DFD diagram 0, all the connections that flow into and out of process 0 must be retained.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 155 QUESTION TYPE: True / False Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.06 - Draw diagram 0 data flow diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/3/2019 10:28 AM 9. Deciding whether to explode a process further or determine that it is a functional primitive is a matter of experience, judgment, and interaction with programmers who must translate the logical design into code. a. True b. False ANSWER: True RATIONALE: Deciding whether to explode a process further or determine that it is a functional primitive is a matter of experience, judgment, and interaction with programmers who must translate the logical design into code.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 157 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.06 - Draw diagram 0 data flow diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/3/2019 10:30 AM 10. When a data flow diagram (DFD) is exploded, the higher-level diagram is called the child diagram. a. True b. False ANSWER: False RATIONALE: When a DFD is exploded, the higher-level diagram is called the parent diagram.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 157 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.06 - Draw diagram 0 data flow diagrams DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/3/2019 10:32 AM 11. When a data flow diagram (DFD) is exploded, the lower-level diagram is referred to as the parent diagram. a. True b. False ANSWER: False Copyright Cengage Learning. Powered by Cognero.

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RATIONALE: When a DFD is exploded, the lower-level diagram is referred to as the child diagram.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 157 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.06 - Draw diagram 0 data flow diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/8/2019 2:13 PM 12. In the systems design phase, a logical model is built that describes how the system will be constructed. a. True b. False ANSWER: False RATIONALE: In the systems design phase, a physical model is built that describes how the system will be constructed.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 145 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.01 - Describe the relationship between logical and physical models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs KEYWORDS: Bloom’s: Understand DATE CREATED: 5/2/2019 10:52 AM DATE MODIFIED: 5/3/2019 10:38 AM 13. In a data flow diagram (DFD), the name of the process appears inside a rectangle. a. True b. False ANSWER: True RATIONALE: In a data flow diagram (DFD), the name of the process appears inside a rectangle.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 147 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.03 - Draw the four basic data flow diagram symbols NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs KEYWORDS: Bloom’s: Understand Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

5/2/2019 10:53 AM 5/3/2019 11:34 AM

14. In data flow diagrams (DFD), systems analysts call an entity that supplies data to the system a sink. a. True b. False ANSWER: False RATIONALE: In data flow diagrams (DFD), systems analysts call an entity that supplies data to the system a source.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 151 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.03 - Draw the four basic data flow diagram symbols NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs KEYWORDS: Bloom’s: Understand DATE CREATED: 5/2/2019 10:53 AM DATE MODIFIED: 5/3/2019 10:41 AM 15. The primary purpose of pseudocode is to describe the underlying business logic of code. a. True b. False ANSWER: False RATIONALE: The primary purpose of structured English is to describe the underlying business logic of code.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 170 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.10 - Apply process description tools in modular design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs KEYWORDS: Bloom’s: Understand DATE CREATED: 5/2/2019 10:54 AM DATE MODIFIED: 5/3/2019 10:43 AM 16. A decision tree is read from left to right, with the conditions along the various branches and the actions at the far left. a. True b. False ANSWER: False RATIONALE: A decision tree is read from left to right, with the conditions along the various branches and the actions at the far right.

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POINTS: 1 DIFFICULTY: Moderate REFERENCES: 175 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.10 - Apply process description tools in modular design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs KEYWORDS: Bloom’s: Understand DATE CREATED: 5/2/2019 10:54 AM DATE MODIFIED: 5/3/2019 10:44 AM 17. The end product of data and process modeling is a logical model that will support business operations and meet user needs. a. True b. False ANSWER: True RATIONALE: The end product of data and process modeling is a logical model that will support business operations and meet user needs.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 144 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.01 - Describe the relationship between logical and physical models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs KEYWORDS: Bloom’s: Understand DATE CREATED: 5/2/2019 10:54 AM DATE MODIFIED: 5/9/2019 9:49 AM 18. The only disadvantage of the four-model approach is the added time and cost needed to develop a logical and physical model of the current system. a. True b. False ANSWER: True RATIONALE: The only disadvantage of the four-model approach is the added time and cost needed to develop a logical and physical model of the current system.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 145 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.01 - Describe the relationship between logical and physical models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs Copyright Cengage Learning. Powered by Cognero.

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19. Processes are generally very simple. a. True b. False ANSWER: False RATIONALE: Processes can be very simple or quite complex.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 147 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.03 - Draw the four basic data flow diagram symbols NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs KEYWORDS: Bloom’s: Understand DATE CREATED: 5/2/2019 10:54 AM DATE MODIFIED: 5/3/2019 10:50 AM 20. In DFDs, a process symbol can be referred to as a white hole, because the inputs, outputs, and general functions of the process are hidden, but the underlying details and logic are known. a. True b. False ANSWER: False RATIONALE: In DFDs, a process symbol can be referred to as a black box, because the inputs, outputs, and general functions of the process are known, but the underlying details and logic of the process are hidden.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 147 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.03 - Draw the four basic data flow diagram symbols NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs KEYWORDS: Bloom’s: Understand DATE CREATED: 5/2/2019 10:54 AM DATE MODIFIED: 5/7/2019 3:50 PM 21. The symbol for a data flow is a triangle. a. True b. False ANSWER: False RATIONALE: The symbol for a data flow is a line with a single or double arrowhead.

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POINTS: 1 DIFFICULTY: Moderate REFERENCES: 148 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.03 - Draw the four basic data flow diagram symbols NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs KEYWORDS: Bloom’s: Understand DATE CREATED: 5/2/2019 10:54 AM DATE MODIFIED: 5/3/2019 10:54 AM 22. Spontaneous generation, black holes, and gray holes are impossible logically in a data flow diagram. a. True b. False ANSWER: True RATIONALE: Spontaneous generation, black holes, and gray holes are impossible logically in a data flow diagram.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 149 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.03 - Draw the four basic data flow diagram symbols NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs KEYWORDS: Bloom’s: Understand DATE CREATED: 5/2/2019 10:55 AM DATE MODIFIED: 5/3/2019 10:55 AM 23. A data flow diagram shows the detailed contents of a data store. a. True b. False ANSWER: False RATIONALE: A data flow diagram does not show the detailed contents of a data store.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 149 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.03 - Draw the four basic data flow diagram symbols NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs KEYWORDS: Bloom’s: Understand Copyright Cengage Learning. Powered by Cognero.

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24. The symbol for an entity is a circle. a. True b. False ANSWER: False RATIONALE: The symbol for an entity is a rectangle.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 151 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.03 - Draw the four basic data flow diagram symbols NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs KEYWORDS: Bloom’s: Understand DATE CREATED: 5/2/2019 10:55 AM DATE MODIFIED: 5/7/2019 3:43 PM 25. Data flow diagram entities also are called terminators because they are data origins or final destinations. a. True b. False ANSWER: True RATIONALE: Data flow diagram entities also are called terminators because they are data origins or final destinations.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 151 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.03 - Draw the four basic data flow diagram symbols NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs KEYWORDS: Bloom’s: Understand DATE CREATED: 5/2/2019 10:55 AM DATE MODIFIED: 5/3/2019 11:02 AM 26. On lower-level diagrams with multiple processes, there should not be more than nine process symbols. a. True b. False ANSWER: True RATIONALE: On lower-level diagrams with multiple processes, there should not be more than nine process symbols.

POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Moderate REFERENCES: 153 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.04 - Explain the six guidelines used when drawing data flow diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs KEYWORDS: Bloom’s: Understand DATE CREATED: 5/2/2019 10:55 AM DATE MODIFIED: 5/3/2019 11:07 AM 27. When drawing a context diagram, standardized names should be used within each set of symbols. a. True b. False ANSWER: False RATIONALE: When drawing a context diagram, unique names should be used within each set of symbols.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 153 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.04 - Explain the six guidelines used when drawing data flow diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs KEYWORDS: Bloom’s: Understand DATE CREATED: 5/2/2019 10:56 AM DATE MODIFIED: 5/3/2019 11:10 AM 28. To draw a context diagram, you start by placing a single process symbol on the top right corner of the page. a. True b. False ANSWER: False RATIONALE: To draw a context diagram, you start by placing a single process symbol in the center of the page.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 154 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.05 - Draw context diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs KEYWORDS: Bloom’s: Understand DATE CREATED: 5/2/2019 10:56 AM Copyright Cengage Learning. Powered by Cognero.

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29. Diagram 0 (the numeral zero, and not the letter O) provides an overview of all the components that interact to form the overall system. a. True b. False ANSWER: True RATIONALE: Diagram 0 (the numeral zero, and not the letter O) provides an overview of all the components that interact to form the overall system.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 155 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.06 - Draw diagram 0 data flow diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs KEYWORDS: Bloom’s: Understand DATE CREATED: 5/2/2019 10:56 AM DATE MODIFIED: 5/3/2019 11:14 AM 30. A diverging data flow is a data flow in which the same data travels to two or more different locations. a. True b. False ANSWER: True RATIONALE: A diverging data flow is a data flow in which the same data travels to two or more different locations.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 157 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.06 - Draw diagram 0 data flow diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs KEYWORDS: Bloom’s: Understand DATE CREATED: 5/2/2019 10:56 AM DATE MODIFIED: 5/3/2019 11:19 AM Multiple Choice 31. In data and process modeling, a(n) _____ shows what the system must do, regardless of how it will be implemented physically. a. organizational model b. physical model c. logical model d. relational model Copyright Cengage Learning. Powered by Cognero.

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ANSWER: RATIONALE:

c A logical model shows what the system must do, regardless of how it will be implemented physically.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 145 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.01 - Describe the relationship between logical and physical models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Introduction KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/3/2019 11:20 AM 32. A data flow diagram (DFD) shows _____. a. how data arerelated b. what key fields are stored in the system c. how a system transforms input data into useful information d. what data is stored in the system ANSWER: c RATIONALE: A data flow diagram (DFD) uses various symbols to show how the system transforms input data into useful information.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 145 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.02 - Explain data flow diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Data and Process Modeling Tools KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/8/2019 2:36 PM 33. A _____ shows how data moves through an information system but does not show program logic or processing steps. a. data flow diagram b. data tree diagram c. data model diagram d. data structure diagram ANSWER: a RATIONALE: A data flow diagram shows how data moves through an information system but does not show program logic or processing steps.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 146 Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.02 - Explain data flow diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Data and Process Modeling Tools KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/3/2019 11:24 AM 34. In addition to the Gane and Sarson symbol set, another popular symbol set is the _____ symbol set. a. Mantissa b. Jira c. Zachman d. Yourdon ANSWER: d RATIONALE: In addition to the Gane and Sarson symbol set, another popular symbol set is the Yourdon symbol set.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 146 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.02 - Explain data flow diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Flow Diagrams KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/8/2019 2:38 PM

35. Among the symbols in the accompanying figure, a _____ receives input data and produces output that has a different content, form, or both.

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a. data store b. data flow c. process d. gray hole ANSWER: RATIONALE:

c A process receives input data and produces output that has a different content, form, or both.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 147 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: MCQ 5 LEARNING OBJECTIVES: SAD.12e.05.03 - Draw the four basic data flow diagram symbols NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Flow Diagrams KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/3/2019 11:27 AM 36. Among the symbols in the accompanying figure, a _____ is a path for data to move from one part of the information system to another. a. data store b. data flow c. process d. gray hole ANSWER: b RATIONALE: A data flow is a path for data to move from one part of the information system to another.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 147 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.03 - Draw the four basic data flow diagram symbols NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Flow Diagrams KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/3/2019 11:28 AM 37. In data flow diagrams (DFDs), a process resembles a _____, where the inputs, outputs, and general functions of the process are known, but the underlying details are not shown. a. black box b. terminator c. business rule d. decision table Copyright Cengage Learning. Powered by Cognero.

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ANSWER: RATIONALE:

a In DFDs, a process symbol can be referred to as a black box, because the inputs, outputs, and general functions of the process are known, but the underlying details and logic of the process are hidden.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 147 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.03 - Draw the four basic data flow diagram symbols NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Flow Diagrams KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/3/2019 11:30 AM 38. By showing processes as _____, an analyst can create data flow diagrams (DFDs) that show how the system functions but avoid unnecessary detail and clutter. a. black boxes b. process descriptions c. business rules d. decision tables ANSWER: a RATIONALE: By showing processes as black boxes, an analyst can create DFDs that show how the system functions but avoid unnecessary detail and clutter.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 147 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.03 - Draw the four basic data flow diagram symbols NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Flow Diagrams KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/3/2019 11:31 AM 39. In a data flow diagram (DFD), the Gane and Sarson symbol for a process is a _____. a. rectangle with rounded corners b. line with a single or double arrowhead c. flat rectangle that is open on the right side and closed on the left side d. rectangle, which may be shaded to make it look three-dimensional ANSWER: a RATIONALE: The symbol for a process is a rectangle with rounded corners.

POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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REFERENCES: 147 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.03 - Draw the four basic data flow diagram symbols NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Flow Diagrams KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/3/2019 11:32 AM

40. Among the symbols in the accompanying figure, a _____ is used to represent data that a system stores because one or more processes need to use the data at a later time. a. data store b. data flow c. process d. gray hole ANSWER: a RATIONALE: A data store is used in a DFD to represent data that the system stores because one or more processes need to use the data at a later time.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 149 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: MCQ 10 LEARNING OBJECTIVES: SAD.12e.05.03 - Draw the four basic data flow diagram symbols NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Flow Diagrams KEYWORDS: Bloom’s: Remember Copyright Cengage Learning. Powered by Cognero.

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41. In a data flow diagram (DFD), the Gane and Sarson symbol for a data flow is a _____. a. segment of a differentiable curve b. line with a single or double arrowhead c. flat rectangle that is open on the right side and closed on the left side d. triangle, which may be shaded to make it look three-dimensional ANSWER: b RATIONALE: The symbol for a data flow is a line with a single or double arrowhead.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 148 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.03 - Draw the four basic data flow diagram symbols NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Flow Diagrams KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/3/2019 11:37 AM 42. In a data flow diagram (DFD), a spontaneous generation process is a process that has _____. a. no input b. at least one output and one input, but the output obviously is insufficient to generate the input shown c. no output d. at least one input and one output, but the input obviously is insufficient to generate the output shown ANSWER: a RATIONALE: In a data flow diagram (DFD), a spontaneous generation process is a process that has no input.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 149 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.03 - Draw the four basic data flow diagram symbols NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Flow Diagrams KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/7/2019 9:53 AM 43. In a data flow diagram (DFD), a black hole is a process that has _____. a. no input b. at least one output and one input, but the output obviously is insufficient to generate the input shown c. no output Copyright Cengage Learning. Powered by Cognero.

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d. at least one input and one output, but the input obviously is insufficient to generate the output shown ANSWER: c RATIONALE: In a data flow diagram (DFD), a black hole is a process that has no output.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 149 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.03 - Draw the four basic data flow diagram symbols NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Flow Diagrams KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/7/2019 9:54 AM 44. In a data flow diagram (DFD), a gray hole is a process that has _____. a. no input b. at least one output and one input, but the output obviously is insufficient to generate the input shown c. no output d. at least one input and one output, but the input obviously is insufficient to generate the output shown ANSWER: d RATIONALE: A gray hole is a process that has at least one input and one output, but the input obviously is insufficient to generate the output shown.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 149 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.03 - Draw the four basic data flow diagram symbols NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Flow Diagrams KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/7/2019 9:56 AM 45. A _____ is logically impossible in a data flow diagram (DFD) because a process must act on input, shown by an incoming data flow, and produce output, represented by an outgoing data flow. a. spontaneous combustion b. gray matter c. black hole d. server farm ANSWER: c RATIONALE: Spontaneous generation, black holes, and gray holes are impossible logically in a DFD because a process must act on input, shown by an incoming data flow, and produce output, represented by an outgoing data flow.

POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Easy REFERENCES: 149 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.03 - Draw the four basic data flow diagram symbols NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Flow Diagrams KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/7/2019 3:46 PM 46. In a data flow diagram (DFD), the Gane and Sarson symbol for an entity is a ____. a. rectangle with rounded corners b. line with a single or double arrowhead c. flat rectangle that is open on the right side and closed on the left side d. rectangle, which may be shaded to make it look three-dimensional ANSWER: d RATIONALE: The symbol for an entity is a rectangle, which may be shaded to make it look threedimensional.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 151 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.03 - Draw the four basic data flow diagram symbols NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Flow Diagrams KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/7/2019 10:05 AM 47. Data flow diagram (DFD) entities are also called _____ because they are data origins or final data destinations. a. data stores b. pseudocodes c. terminators d. gray holes ANSWER: c RATIONALE: DFD entities also are called terminators because they are data origins or final destinations.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 151 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.03 - Draw the four basic data flow diagram symbols NATIONAL STANDARDS: United States - BUSPROG: Technology Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

Data Flow Diagrams Bloom’s: Remember 1/30/2019 11:36 AM 5/7/2019 10:07 AM

48. If processes must be performed in a specific sequence, the information should be documented in the _____. a. leveling guide b. process descriptions c. data dictionary d. data flow diagram (DFD) ANSWER: b RATIONALE: If processes must be performed in a specific sequence, the information should be documented in the process descriptions.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 157 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.06 - Draw diagram 0 data flow diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/8/2019 2:49 PM 49. Since diagram 0 is a(n) _____ version of process 0, it shows considerably more detail than a context diagram. a. contracted b. exploded c. condensed d. extrapolated ANSWER: b RATIONALE: Because diagram 0 is an exploded version of process 0, it shows considerably more detail than the context diagram.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 157 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.06 - Draw diagram 0 data flow diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/7/2019 10:13 AM 50. _____ is the process of drawing a series of increasingly detailed data flow diagrams (DFDs), until all functional Copyright Cengage Learning. Powered by Cognero.

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primitives are identified. a. Leveling b. Balancing c. Indexing d. Looping ANSWER: RATIONALE:

a Leveling is the process of drawing a series of increasingly detailed diagrams, until all functional primitives are identified.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 158 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.07 - Draw lower-level data flow diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/7/2019 10:18 AM 51. _____ maintains consistency among data flow diagrams (DFDs) by ensuring that input and output data flows align properly. a. Balancing b. Indexing c. Adapting d. Shipping ANSWER: a RATIONALE: Balancing maintains consistency among a set of DFDs by ensuring that input and output data flows align properly.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 159 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.07 - Draw lower-level data flow diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/7/2019 10:20 AM 52. Using _____, an analyst starts with an overall view, which is a context diagram with a single process symbol, and then creates diagram 0, which shows more detail. a. balancing b. indexing c. exploding Copyright Cengage Learning. Powered by Cognero.

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d. leveling ANSWER: RATIONALE:

d Using leveling, an analyst starts with an overall view, which is a context diagram with a single process symbol. Next, the analyst creates diagram 0, which shows more detail.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 159 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.08 - Explain how to level and balance a set of data flow diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/8/2019 4:01 PM 53. Balancing _____. a. uses a series of increasingly detailed data flow diagrams (DFDs) to describe an information system b. ensures that the input and output data flows of the parent data flow diagram (DFD) are maintained on the child data flow diagram (DFD) c. uses a series of increasingly sketchy data flow diagrams (DFDs) to describe an information system d. ensures that the input and output data flows of the child data flow diagram (DFD) are maintained on the parent data flow diagram (DFD) ANSWER: b RATIONALE: Balancing ensures that the input and output data flows of the parent DFD are maintained on the child DFD. POINTS: 1 DIFFICULTY: Easy REFERENCES: 160 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.08 - Explain how to level and balance a set of data flow diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/7/2019 10:31 AM 54. A _____ is a central storehouse of information about a system’s data. a. data cube b. data feed c. data mart d. data repository ANSWER: d RATIONALE: A data dictionary, or data repository, is a central storehouse of information about the system’s data.

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POINTS: 1 DIFFICULTY: Easy REFERENCES: 164 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.09 - Create a data dictionary NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Dictionary KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/7/2019 10:33 AM 55. In a data dictionary, a(n) _____ is the smallest piece of data that has meaning within an information system. a. field b. index c. record d. pixel ANSWER: a RATIONALE: A data element, also called a data item or field, is the smallest piece of data that has meaning within an information system.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 164 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.09 - Create a data dictionary NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Dictionary KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/7/2019 10:37 AM 56. In a data dictionary, data elements are combined into _____, which are meaningful combinations of data elements that are included in data flows or retained in data stores. a. fields b. columns c. records d. decimals ANSWER: c RATIONALE: Data elements are combined into records, also called data structures. A record is a meaningful combination of related data elements that is included in a data flow or retained in a data store.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 164 QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.09 - Create a data dictionary NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Dictionary KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/8/2019 4:05 PM 57. In a data dictionary, any name other than the standard data element name is called a(n) _____. a. clone b. cipher c. alias d. script ANSWER: c RATIONALE: One of the attributes usually recorded and described in the data dictionary is any name other than the standard data element name; this alternate name is called an alias.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 164 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.09 - Create a data dictionary NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Dictionary KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/9/2019 9:51 AM 58. The data dictionary usually records and describes a default value, which is the _____. a. set of values permitted for the data element b. identification of the user(s) responsible for changing values for the data element c. specification for the origination point for the data element’s value d. value for the data element if a value otherwise is not entered for it ANSWER: d RATIONALE: The default value is the value for the data element if a value otherwise is not entered for it.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 165 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.09 - Create a data dictionary NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Dictionary KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM Copyright Cengage Learning. Powered by Cognero.

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59. In a data dictionary, _____ refers to whether the data element contains numeric, alphabetic, or character values. a. pool b. type c. valence d. domain ANSWER: b RATIONALE: Type refers to whether the data element contains numeric, alphabetic, or character values.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 165 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.09 - Create a data dictionary NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Dictionary KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/7/2019 10:46 AM 60. In a data dictionary, _____ is the maximum number of characters for an alphabetic or character data element or the maximum number of digits and number of decimal positions for a numeric data element. a. domain b. valence c. length d. index ANSWER: c RATIONALE: Length is the maximum number of characters for an alphabetic or a character data element or the maximum number of digits and number of decimal positions for a numeric data element.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 165 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.09 - Create a data dictionary NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Dictionary KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/7/2019 10:47 AM 61. A data dictionary specifies a data element’s _____, which is the set of values permitted for the data element. a. index b. domain Copyright Cengage Learning. Powered by Cognero.

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c. array d. record ANSWER: RATIONALE:

b A data dictionary specifies a data element’s domain, which is the set of values permitted for the data element.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 165 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.09 - Create a data dictionary NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Dictionary KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/7/2019 10:49 AM 62. In a data dictionary, some data elements have _____ rules. For example, an employee’s salary must be within the range defined for the employee’s job classification. a. domain b. range c. validity d. mastered ANSWER: c RATIONALE: Some data elements have additional validity rules. For example, an employee’s salary must be within the range defined for the employee’s job classification.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 165 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.09 - Create a data dictionary NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Dictionary KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/7/2019 2:45 PM 63. Typical process description tools include _____. a. context diagrams b. decision trees c. pseudocode d. database tables ANSWER: b RATIONALE: Typical process description tools include structured English, decision tables, and decision trees.

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POINTS: 1 DIFFICULTY: Moderate REFERENCES: 169 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.10 - Apply process description tools in modular design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Process Description Tools KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/7/2019 2:46 PM 64. A _____ documents the details of a functional primitive and represents a specific set of processing steps and business logic. a. logical description b. primitive description c. process description d. function-based description ANSWER: c RATIONALE: A process description documents the details of a functional primitive and represents a specific set of processing steps and business logic.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 169 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.10 - Apply process description tools in modular design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Process Description Tools KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/8/2019 4:42 PM 65. _____ is based on combinations of the three logical structures, or control structures, which serve as building blocks for the process. a. Modular design b. Interface design c. Visual design d. Product design ANSWER: a RATIONALE: Modular design is based on combinations of three logical structures, sometimes called control structures, which serve as building blocks for the process.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 169 QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.10 - Apply process description tools in modular design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Process Description Tools KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/7/2019 2:49 PM 66. The selection structure is the completion of _____. a. one or more process steps based on the results of a test or condition b. steps in a chronological order, one after another c. a process step that is repeated until a specific condition changes d. a specific condition that is repeated until a process changes ANSWER: a RATIONALE: The selection structure is the completion of one or more process steps based on the results of a test or condition.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 169 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.10 - Apply process description tools in modular design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Process Description Tools KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/7/2019 2:51 PM 67. The iteration structure is the completion of _____. a. one or more process steps based on the results of a test or condition b. steps in a chronological order, one after another c. a process step that is repeated until a specific condition changes d. a specific condition that is repeated until a process changes ANSWER: c RATIONALE: The iteration structure is the completion of a process step that is repeated until a specific condition changes.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 169 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.10 - Apply process description tools in modular design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Process Description Tools KEYWORDS: Bloom’s: Understand Copyright Cengage Learning. Powered by Cognero.

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68. In modular design, _____ is also called looping. a. sequence b. selection c. iteration d. process description ANSWER: c RATIONALE: In modular design, iteration also is called looping.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 169 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.10 - Apply process description tools in modular design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Process Description Tools KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/8/2019 4:45 PM 69. A _____ shows a logical structure, with all possible combinations of conditions and resulting actions. a. pseudo table b. database table c. decision table d. validation table ANSWER: c RATIONALE: A decision table is a logical structure that shows every combination of conditions and outcomes.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 170 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.10 - Apply process description tools in modular design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Process Description Tools KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/7/2019 2:55 PM 70. Decision trees show the logic structure in a _____. a. vertical form that resembles a tree with the roots at the bottom and the branches at the top b. horizontal form that resembles a tree with the roots at the left and the branches to the right c. vertical form that resembles a tree with the roots at the top and the branches at the bottom Copyright Cengage Learning. Powered by Cognero.

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d. horizontal form that resembles a tree with the roots at the right and the branches to the left ANSWER: b RATIONALE: Decision trees show the logic structure in a horizontal form that resembles a tree with the roots at the left and the branches to the right.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 175 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.10 - Apply process description tools in modular design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Process Description Tools KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/7/2019 2:57 PM 71. Many analysts follow _____, which means that they develop a physical model of the current system, a logical model of the current system, a logical model of the new system, and a physical model of the new system. a. a four-model approach b. a process description c. the Zachman Framework d. the Gane and Sarson symbol ANSWER: a RATIONALE: Many analysts follow a four-model approach, which means that they develop a physical model of the current system, a logical model of the current system, a logical model of the new system, and a physical model of the new system.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 145 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.01 - Describe the relationship between logical and physical models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Logical versus Physical Models KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/7/2019 2:58 PM 72. The major benefit of _____ is that it gives a clear picture of current system functions before any modifications or improvements are made. a. the four-model approach b. balancing c. leveling d. the Zachman Framework ANSWER: a RATIONALE: The major benefit of the four-model approach is that it provides a clear picture of current Copyright Cengage Learning. Powered by Cognero.

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system functions before any modifications or improvements are made.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 145 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.01 - Describe the relationship between logical and physical models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Logical versus Physical Models KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/7/2019 3:03 PM 73. The disadvantage of the four-model approach is that ____. a. it gives an unclear picture of the current system functions before any modifications or improvements are made b. the requirements of a new information system always are different from the current information system c. additional time and money are required to develop a logical and physical model of the current system d. it does not take additional steps to avoid mistakes made earlier in systems development ANSWER: c RATIONALE: The only disadvantage of the four-model approach is the added time and cost needed to develop a logical and physical model of the current system.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 145 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.05.01 - Describe the relationship between logical and physical models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Logical versus Physical Models KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/8/2019 4:50 PM Critical Thinking Questions 5-1 The analysts at Techno InfoSystems are considering the four-model approach to system development for a new client.

74. Which of the following is a benefit if they use the four-model approach? a. It will take less time to build a logical and physical model of the current system. b. It will not require additional expenditures to develop logical and physical models of the current system. c. It will provide a clear picture of current system functions before any modifications or improvements are made. d. It will provide time to create the current system models even for projects with tight schedules.

ANSWER: c RATIONALE: The major benefit of the four-model approach is that it provides a clear picture of current system functions before any modifications or improvements are made.

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DIFFICULTY: Easy REFERENCES: 145 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: Case 5-1 LEARNING OBJECTIVES: SAD.12e.05.01 - Describe the relationship between logical and physical models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Logical versus Physical Models KEYWORDS: Bloom’s: Apply DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/8/2019 4:56 PM 75. If they make use of the four-model approach, which is a likely outcome? a. The time required to develop the model will increase. b. Costs of developing a logical and physical model of the current system will decrease. c. It will not be possible to get a clear picture of the current system functions before modifications are made. d. The requirements of a new information system will always be different from those of the current information system.

ANSWER: a RATIONALE: The time required to develop the model increases if the four-model approach is used.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 145 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: Case 5-1 LEARNING OBJECTIVES: SAD.12e.05.01 - Describe the relationship between logical and physical models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Logical versus Physical Models KEYWORDS: Bloom’s: Apply DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/8/2019 5:00 PM Essay 76. What guidelines should you follow when you draw a context diagram and other data flow diagrams (DFDs)?

ANSWER: The following are the guidelines for drawing a context diagram and other data flow diagrams: • Draw the context diagram so it fits on one page.

• Use the name of the information system as the process name in the context diagram.

• Use unique names within each set of symbols.

• Do not cross lines. One way to achieve that goal is to restrict the number of symbols in any DFD. On lower-level diagrams with multiple processes, you should not have more than nine process symbols. Including more than nine symbols usually is a signal that your diagram is too complex and that you should reconsider your analysis. Another way to avoid crossing lines is to duplicate an entity or data store. When duplicating a symbol on a diagram, make sure to document the duplication to avoid possible confusion. A special notation, such as an asterisk, next to the symbol name and inside the duplicated symbols Copyright Cengage Learning. Powered by Cognero.

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POINTS: RUBRIC:

signifies that they are duplicated on the diagram.

• Provide a unique name and reference number for each process. Because it is the highestlevel DFD, the context diagram contains process 0, which represents the entire information system, but does not show the internal workings. To describe the next level of detail inside process 0, you must create a DFD named diagram 0, which will reveal additional processes that must be named and numbered. As you continue to create lower-level DFDs, you assign unique names and reference numbers to all processes, until you complete the logical model.

• Obtain as much user input and feedback as possible. Your main objective is to ensure that the model is accurate, easy to understand, and meets the needs of its users.

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Criteria Student provides the guidelines to be followed when drawing a context diagram and other data flow diagrams.

DIFFICULTY: Moderate REFERENCES: 153-154 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.05.04 - Explain the six guidelines used when drawing data flow diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for Drawing DFDs KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/8/2019 5:04 PM 77. Explain what a data dictionary is, making sure to include definitions of the terms data element and record in your explanation. Provide examples of each of these terms as you include them.

ANSWER: A data dictionary, or data repository, is a central storehouse of information about the system’s data. An analyst uses the data dictionary to collect, document, and organize specific facts about the system, including the contents of data flows, data stores, entities, and processes. The data dictionary also defines and describes all data elements and meaningful combinations of data elements. A data element, also called a data item or field, is the smallest piece of data that has meaning within an information system. Examples of data elements are student grade, salary, Social Security number, account balance, and company name. Data elements are combined into records, also called data structures. A record is a meaningful combination of related data elements that is included in a data flow or retained in a data store. For example, an auto parts store inventory record might include part number, description, supplier code, minimum and maximum stock levels, cost, and list price.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure Copyright Cengage Learning. Powered by Cognero.

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Expectations Student defines data dictionary and includes data elements and records in their explanation.

DIFFICULTY: Moderate REFERENCES: 164 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.05.09 - Create a data dictionary NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Describe how a data dictionary is used and what it contains KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:36 AM DATE MODIFIED: 5/8/2019 5:07 PM 78. Explain why an analyst may use a black box symbol.

ANSWER: In data flow diagrams, a process symbol can be referred to as a black box, because the inputs, outputs, and general functions of the process are known, but the underlying details and logic of the process are hidden. By showing processes as black boxes, an analyst can create DFDs that show how the system functions but avoid unnecessary detail and clutter.

When the analyst wishes to show additional levels of detail, he or she can zoom in on a process symbol and create a more in-depth DFD that shows the process’s internal workings—which might reveal even more processes, data flows, and data stores. In this manner, the information system can be modeled as a series of increasingly detailed pictures.

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Students explain why an analyst may use a black box symbol.

DIFFICULTY: Moderate REFERENCES: 147 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.05.03 - Draw the four basic data flow diagram symbols NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Describe how a data dictionary is used and what it contains KEYWORDS: Bloom’s: Understand DATE CREATED: 5/2/2019 10:59 AM DATE MODIFIED: 5/8/2019 5:23 PM Copyright Cengage Learning. Powered by Cognero.

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79. Define functional primitives and explain how they are used.

ANSWER: When a set of DFDs is created for a system, the processing logic is broken down into smaller units, called functional primitives, which programmers will use to develop code. A functional primitive is a process that consists of a single function that is not exploded further. The logic for a functional primitive is documented by writing a process description in the data dictionary. Later, when the logical design is implemented as a physical system, programmers will transform each functional primitive into program code and modules that carry out the required steps. Deciding whether to explode a process further or determine that it is a functional primitive is a matter of experience, judgment, and interaction with programmers who must translate the logical design into code.

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Students defines functional primitive and explains how they are used.

DIFFICULTY: Moderate REFERENCES: 157 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.05.06 - Draw diagram 0 data flow diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Describe how a data dictionary is used and what it contains KEYWORDS: Bloom’s: Understand DATE CREATED: 5/2/2019 10:59 AM DATE MODIFIED: 5/8/2019 5:24 PM 80. What type of relationships exist among the items in a data dictionary?

ANSWER: Significant relationships exist among the items in a data dictionary. For example, data stores and data flows are based on data structures, which in turn are composed of data elements. Data flows are connected to data stores, entities, and processes. Accurately documenting these relationships is essential so the data dictionary is consistent with the DFDs. The more complex the system, the more difficult it is to maintain full and accurate documentation. Fortunately, modern CASE tools simplify the task by flowing documentation automatically from the modeling diagrams into the central repository, along with information entered by the user.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

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Student explains the type of relationships that exist among the items in the data dictionary.

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DIFFICULTY: Moderate REFERENCES: 164 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.05.09 - Create a data dictionary NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Describe how a data dictionary is used and what it contains KEYWORDS: Bloom’s: Understand DATE CREATED: 5/2/2019 11:00 AM DATE MODIFIED: 5/8/2019 5:26 PM

True / False 1. Some objects might have a few attributes; others might have dozens. a. True b. False ANSWER: True RATIONALE: Some objects might have a few attributes; others might have dozens.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 183 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.03 - Explain object attributes NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Object-Oriented Analysis KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/9/2019 10:14 AM 2. Just as objects are similar to adjectives, attributes resemble verbs that describe what and how an object does something. a. True b. False ANSWER: False RATIONALE: Just as objects are similar to nouns and attributes are similar to adjectives, methods resemble verbs that describe what and how an object does something.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 183 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.04 - Explain object methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Object-Oriented Analysis Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom’s: Understand 1/30/2019 11:37 AM 5/9/2019 10:16 AM

3. The same message to two different objects produces the same results. a. True b. False ANSWER: False RATIONALE: The same message to two different objects can produce different results.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 183 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.05 - Explain object messages NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Object-Oriented Analysis KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/9/2019 10:17 AM 4. A use case represents the steps in a specific business function or process. a. True b. False ANSWER: True RATIONALE: A use case represents the steps in a specific business function or process.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 187 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Object-Oriented Analysis KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 6:30 PM 5. By limiting access to internal processes, an object prevents its internal code from being altered by another object or process. a. True b. False ANSWER: True Copyright Cengage Learning. Powered by Cognero.

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RATIONALE:

By limiting access to internal processes, an object prevents its internal code from being altered by another object or process.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 184 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.05 - Explain object messages NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Object-Oriented Analysis KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/9/2019 10:21 AM 6. Use cases cannot interact with other use cases. a. True b. False ANSWER: False RATIONALE: Use cases can interact with other use cases.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 187 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/9/2019 10:23 AM 7. When use cases are identified, all the related transactions should be kept separate. a. True b. False ANSWER: False RATIONALE: When use cases are identified, all the related transactions should be grouped into a single use case.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 189 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented Copyright Cengage Learning. Powered by Cognero.

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systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/9/2019 10:25 AM 8. Class diagrams evolve into code modules, data objects, and other system components. a. True b. False ANSWER: True RATIONALE: Class diagrams evolve into code modules, data objects, and other system components.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 190 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/9/2019 10:29 AM 9. In a state transition diagram, the states appear as rounded rectangles with the state names inside. a. True b. False ANSWER: True RATIONALE: In a state transition diagram, the states appear as rounded rectangles with the state names inside.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 193 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

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10. A class diagram resembles a horizontal flowchart that shows the actions and events as they occur. a. True b. False ANSWER: False RATIONALE: An activity diagram resembles a horizontal flowchart that shows the actions and events as they occur.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 193 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/9/2019 10:52 AM 11. A method is like a blueprint or template for all the objects within a class. a. True b. False ANSWER: False RATIONALE: A class is like a blueprint or template for all the objects within a class.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 184 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.06 - Explain classes NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:18 AM DATE MODIFIED: 5/13/2019 4:30 PM 12. In a state transition diagram, the circle at the right with a hollow border is the initial state. a. True b. False ANSWER: False RATIONALE: In a state transition diagram, the circle at the right with a hollow border is the final state.

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POINTS: 1 DIFFICULTY: Easy REFERENCES: 193 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:19 AM DATE MODIFIED: 5/9/2019 10:57 AM 13. After one identifies a system’s objects, classes, and relationships, one should develop an object relationship diagram that provides an overview of the system. a. True b. False ANSWER: True RATIONALE: After one identifies a system’s objects, classes, and relationships, one should develop an object relationship diagram that provides an overview of the system.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 186 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.08 - Draw an object relationship diagram NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:19 AM DATE MODIFIED: 5/10/2019 6:51 PM 14. An object represents a real person, place, event, or transaction. a. True b. False ANSWER: True RATIONALE: An object represents a real person, place, event, or transaction.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 181 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.01 - Demonstrate how object-oriented analysis can be used to describe an information system Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Technology Object Modeling with the Unified Modeling Language Bloom’s: Remember 5/2/2019 11:19 AM 5/10/2019 5:44 PM

15. An object includes data, but not the processes that affect that data. a. True b. False ANSWER: False RATIONALE: An object includes data and the processes that affect that data.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 181 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.02 - Explain what an object represents in an information system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:19 AM DATE MODIFIED: 5/13/2019 4:33 PM 16. Attributes are similar to adjectives that describe the characteristics of an object. a. True b. False ANSWER: True RATIONALE: Attributes are similar to adjectives that describe the characteristics of an object.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 183 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.03 - Explain object attributes NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:19 AM DATE MODIFIED: 5/10/2019 5:49 PM 17. A method is an adjective that describes the object’s current status. a. True b. False ANSWER: False RATIONALE: Methods are tasks or functions that the object performs when it receives a message, or command, to do so.

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POINTS: 1 DIFFICULTY: Moderate REFERENCES: 183 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.04 - Explain object methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:19 AM DATE MODIFIED: 5/10/2019 5:51 PM 18. A control is a specific member of a class. a. True b. False ANSWER: False RATIONALE: An instance is a specific member of a class.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 184 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.06 - Explain classes NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:20 AM DATE MODIFIED: 5/10/2019 5:54 PM 19. The strongest relationship among objects is called inheritance. a. True b. False ANSWER: True RATIONALE: The strongest relationship is called inheritance.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 186 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.07 - Explain relationships among objects and classes NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:20 AM Copyright Cengage Learning. Powered by Cognero.

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DATE MODIFIED:

5/13/2019 4:36 PM

20. Although the UML can be used for business process modeling and requirements modeling, it is mainly used to support O-O system analysis and to develop object models. a. True b. False ANSWER: True RATIONALE: Although the UML can be used for business process modeling and requirements modeling, it is mainly used to support O-O system analysis and to develop object models.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 187 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:20 AM DATE MODIFIED: 5/13/2019 7:19 PM 21. Classes that send or receive messages are shown at the bottom of the sequence diagram. a. True b. False ANSWER: False RATIONALE: Classes that send or receive messages are shown at the top of the sequence diagram.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 192 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:20 AM DATE MODIFIED: 5/13/2019 7:22 PM 22. A star marks the end of the lifeline. a. True b. False Copyright Cengage Learning. Powered by Cognero.

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ANSWER: False RATIONALE: An X marks the end of the lifeline.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 192 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:20 AM DATE MODIFIED: 5/10/2019 6:03 PM 23. The focus indicates when an object sends or receives a message. a. True b. False ANSWER: True RATIONALE: The focus indicates when an object sends or receives a message.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 192 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:20 AM DATE MODIFIED: 5/10/2019 6:04 PM 24. There are few CASE tools tailored to UML. a. True b. False ANSWER: False RATIONALE: There are many CASE tools tailored to UML. POINTS: 1 DIFFICULTY: Moderate REFERENCES: 195 QUESTION TYPE: True / False Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.10 - Explain how tools can suport object modeling NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:21 AM DATE MODIFIED: 5/10/2019 6:08 PM 25. Object-oriented (O-O) analysis describes an information system by identifying things called objects. a. True b. False ANSWER: True RATIONALE: Object-oriented (O-O) analysis describes an information system by identifying things called objects.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 181 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.01 - Demonstrate how object-oriented analysis can be used to describe an information system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:21 AM DATE MODIFIED: 5/10/2019 6:11 PM 26. Systems analysts define an object’s attributes during the systems design process. a. True b. False ANSWER: True RATIONALE: Systems analysts define an object’s attributes during the systems design process.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 183 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.03 - Explain object attributes NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:21 AM DATE MODIFIED: 5/10/2019 6:13 PM 27. Systems analysts can create diagrams that appear to be correct but are in fact incorrect when it comes to the rules of the UML. Copyright Cengage Learning. Powered by Cognero.

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a. True b. False ANSWER: RATIONALE:

True Systems analysts can create diagrams that appear to be correct but are in fact incorrect when it comes to the rules of the UML. POINTS: 1 DIFFICULTY: Moderate REFERENCES: 195 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.10 - Explain how tools can suport object modeling NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 5/10/2019 6:07 PM DATE MODIFIED: 5/13/2019 4:43 PM 28. A black box wants and needs outside interference. a. True b. False ANSWER: False RATIONALE: A black box does not want or need outside interference.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 184 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.05 - Explain object messages NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:21 AM DATE MODIFIED: 5/10/2019 6:15 PM 29. Encapsulation allows objects to be used as modular components anywhere in the system. a. True b. False ANSWER: True RATIONALE: Encapsulation allows objects to be used as modular components anywhere in the system.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 184 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.05 - Explain object messages Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Technology Object Modeling with the Unified Modeling Language Bloom’s: Remember 5/2/2019 11:21 AM 5/10/2019 6:17 PM

30. When the outcome of one use case is incorporated by another use case, we say that the second case uses the first case. a. True b. False ANSWER: True RATIONALE: When the outcome of one use case is incorporated by another use case, we say that the second case uses the first case.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 187 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 5/10/2019 6:07 PM DATE MODIFIED: 5/10/2019 6:19 PM Multiple Choice 31. _____ is a widely used method of visualizing and documenting an information system. a. Unified Modeling Language (UML) b. The Java Virtual Machine (JVM) c. The UNiplexed Information and Computing System (UNIX) d. Multimedia Logic (ML) ANSWER: a RATIONALE: The Unified Modeling Language (UML) is a widely used method of visualizing and documenting an information system.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 181 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.01 - Demonstrate how object-oriented analysis can be used to describe an information system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Object-Oriented Analysis KEYWORDS: Bloom’s: Remember Copyright Cengage Learning. Powered by Cognero.

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32. A(n) _____ represents a person, a place, an event, or a transaction that is significant to the information system. a. object b. instance c. class d. model ANSWER: a RATIONALE: An object represents a real person, place, event, or transaction.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 181 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.01 - Demonstrate how object-oriented analysis can be used to describe an information system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Object-Oriented Analysis KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/9/2019 7:02 PM 33. An object has certain _____, which are characteristics that describe the object, such as the make, model, and color of a car. a. keys b. attributes c. indices d. elements ANSWER: b RATIONALE: An object has certain attributes, which are characteristics that describe the object.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 183 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.03 - Explain object attributes NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Object-Oriented Analysis KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 9:37 AM 34. An object’s _____ are the tasks or functions that the object performs when it receives a command to do so. a. roles b. utilities Copyright Cengage Learning. Powered by Cognero.

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c. instances d. methods ANSWER: RATIONALE:

d An object also has methods, which are tasks or functions that the object performs when it receives a message, or command, to do so.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 183 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.04 - Explain object methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Object-Oriented Analysis KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 9:38 AM 35. A car performs a(n) _____ called OPERATE WIPERS when it is sent a message with the wiper control. a. method b. role c. command d. objective ANSWER: a RATIONALE: A car performs a method called OPERATE WIPERS when it is sent a message with the wiper control.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 183 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.04 - Explain object methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Object-Oriented Analysis KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 9:39 AM 36. An object belongs to a group or category called a(n) _____. a. aggregate b. concatenation c. class d. packet ANSWER: c RATIONALE: An object belongs to a group or category called a class.

POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Easy REFERENCES: 184 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.06 - Explain classes NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Object-Oriented Analysis KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/13/2019 4:49 PM 37. A(n) _____ is a specific member of a class. a. key b. index c. file d. instance ANSWER: d RATIONALE: An instance is a specific member of a class.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 184 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.06 - Explain classes NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Object-Oriented Analysis KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 9:42 AM 38. A red Mustang is a(n) _____ of the CAR class. a. index b. key c. metric d. instance ANSWER: d RATIONALE: A Toyota Camry, for example, is an instance of the CAR class. At an auto dealership, many instances of the CAR class may be observed: the TRUCK class, the MINIVAN class, and the SPORT UTILITY VEHICLE class, among others.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 184 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.06 - Explain classes Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Technology Overview of Object-Oriented Analysis Bloom’s: Understand 1/30/2019 11:37 AM 5/13/2019 4:52 PM

39. The Unified Modeling Language (UML) represents an object as a _____ with the object name at the top, followed by the object’s attributes and methods. a. circle b. rectangle c. pentagon d. rhombus ANSWER: b RATIONALE: UML represents an object as a rectangle with the object name at the top, followed by the object’s attributes and methods.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 181 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.02 - Explain what an object represents in an information system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Object-Oriented Analysis KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 9:46 AM 40. In an object-oriented system, objects can _____ certain attributes from other objects. a. broadcast b. concatenate c. inherit d. reformat ANSWER: c RATIONALE: In an O-O system, objects can inherit, or acquire, certain attributes from other objects.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 183 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.03 - Explain object attributes NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Object-Oriented Analysis KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 9:50 AM Copyright Cengage Learning. Powered by Cognero.

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41. The _____ of an object is an adjective that describes the object’s current status. a. polymorphism b. encapsulation c. resemblance d. state ANSWER: d RATIONALE: The state of an object is an adjective that describes the object’s current status.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 183 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.03 - Explain object attributes NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Object-Oriented Analysis KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 9:51 AM 42. A bank account object can have a specific attribute called a(n) _____ that can be active, inactive, closed, or frozen. a. state b. grade c. instance d. status ANSWER: a RATIONALE: The state of an object is an adjective that describes the object's current status. For example, a bank account can be active, inactive, closed, or frozen.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 183 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.03 - Explain object attributes NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Object-Oriented Analysis KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/13/2019 4:59 PM 43. A(n) _____ resembles a verb and defines specific tasks that an object can perform. a. attribute b. method c. command d. message ANSWER: b Copyright Cengage Learning. Powered by Cognero.

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RATIONALE: Methods resemble verbs that describe what and how an object does something.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 183 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.04 - Explain object methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Object-Oriented Analysis KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 9:53 AM 44. A _____ is a command that tells an object to perform a certain method. a. dictum b. message c. pledge d. pronouncement ANSWER: b RATIONALE: A message is a command that tells an object to perform a certain method.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 183 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.05 - Explain object messages NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Object-Oriented Analysis KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 9:55 AM 45. The concept that a message gives different meanings to different objects is called _____. a. encapsulation b. dynamic addressing c. polymorphism d. linear addressing ANSWER: c RATIONALE: The concept that a message gives different meanings to different objects is called polymorphism.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 183 QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: SAD.12e.06.05 - Explain object messages NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Object-Oriented Analysis KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 9:56 AM 46. An object can be viewed as a(n) _____, because a message to the object triggers changes within the object without specifying how the changes must be carried out. a. black box b. class diagram c. use case d. activity diagram ANSWER: a RATIONALE: An object can be viewed as a black box, because a message to the object triggers changes within the object without specifying how the changes must be carried out.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 184 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.05 - Explain object messages NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Object-Oriented Analysis KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 9:57 AM 47. The black box concept is an example of _____, which means that all data and methods are self-contained. a. polymorphism b. inheritance c. encapsulation d. use case modeling ANSWER: c RATIONALE: The black box concept is an example of encapsulation, which means that all data and methods are self-contained.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 184 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.05 - Explain object messages NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Object-Oriented Analysis KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:37 AM Copyright Cengage Learning. Powered by Cognero.

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DATE MODIFIED:

5/10/2019 9:58 AM

48. _____ allows objects to be used as modular components anywhere in a system. a. Dynamic addressing b. Technical feasibility c. Encapsulation d. Linear addressing ANSWER: c RATIONALE: Encapsulation allows objects to be used as modular components anywhere in the system, because objects send and receive messages but do not alter the internal methods of other objects.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 184 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.05 - Explain object messages NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Object-Oriented Analysis KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 9:59 AM 49. A major advantage of object-oriented (O-O) designs is that systems analysts can save time and avoid errors by using _____ objects. a. dynamic b. feasible c. modular d. linear ANSWER: c RATIONALE: A major advantage of O-O designs is that systems analysts can save time and avoid errors by using modular objects, and programmers can translate the designs into code, working with reusable program modules that have been tested and verified.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 184 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.05 - Explain object messages NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Object-Oriented Analysis KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 10:01 AM 50. All objects within a(n) _____ share common attributes and methods.

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a. catalog b. register c. index d. class ANSWER: d RATIONALE: All objects within a class share common attributes and methods.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 184 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.06 - Explain classes NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Object-Oriented Analysis KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 10:03 AM 51. Objects within a class can be grouped into _____, which are more specific categories within a class. a. grids b. units c. subclasses d. matrices ANSWER: c RATIONALE: Objects within a class can be grouped into subclasses, which are more specific categories within a class.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 184 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.06 - Explain classes NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Object-Oriented Analysis KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 10:04 AM 52. A class can belong to a more general category called a _____. a. superclass b. register c. subclass d. catalog ANSWER: a RATIONALE: A class can belong to a more general category called a superclass.

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POINTS: 1 DIFFICULTY: Easy REFERENCES: 184 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.06 - Explain classes NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Object-Oriented Analysis KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 10:05 AM 53. _____ enable objects to communicate and interact as they perform business functions and transactions required by a system. a. Aggregates b. Relationships c. Clusters d. Linkages ANSWER: b RATIONALE: Relationships enable objects to communicate and interact as they perform business functions and transactions required by the system.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 186 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.07 - Explain relationships among objects and classes NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Relationships among Objects and Classes KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 10:07 AM 54. _____ describe what objects need to know about each other, how objects respond to changes in other objects, and the effects of membership in classes, superclasses, and subclasses. a. Instances b. Relationships c. Aggregates d. Clusters ANSWER: b RATIONALE: Relationships describe what objects need to know about each other, how objects respond to changes in other objects, and the effects of membership in classes, superclasses, and subclasses.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 186 Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.07 - Explain relationships among objects and classes NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Relationships among Objects and Classes KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 10:09 AM 55. Inheritance enables an object, called a _____, to derive one or more of its attributes from a parent. a. child b. user c. package d. suite ANSWER: a RATIONALE: Inheritance enables an object, called a child, to derive one or more of its attributes from another object, called a parent.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 186 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.07 - Explain relationships among objects and classes NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Relationships among Objects and Classes KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 6:33 PM 56. An _____ shows the objects and how they interact to perform business functions and transactions. a. object relationship diagram b. object precedent chart c. object antecedent chart d. object interaction diagram ANSWER: a RATIONALE: An object relationship diagram shows the objects and how they interact to perform business functions and transactions.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 186 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.08 - Draw an object relationship diagram NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Relationships among Objects and Classes Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom’s: Understand 1/30/2019 11:37 AM 5/10/2019 10:13 AM

57. A(n) _____ represents the steps in a specific business function or process. a. relationship diagram b. use case c. data flow unit d. interaction diagram ANSWER: b RATIONALE: A use case represents the steps in a specific business function or process.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 187 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 10:16 AM 58. In a use case, an external entity, called a(n) _____, initiates a use case by requesting the system to perform a function or process. a. beneficiary b. user c. domain d. actor ANSWER: d RATIONALE: In a use case, an external entity, called an actor, initiates a use case by requesting the system to perform a function or process.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 187 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

1/30/2019 11:37 AM 5/10/2019 10:18 AM

59. The Unified Modeling Language (UML) symbol for a use case is a(n) _____ with a label that describes the action or event. a. rectangle b. triangle c. dashed line d. oval ANSWER: d RATIONALE: The UML symbol for a use case is an oval with a label that describes the action or event.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 187 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 10:20 AM 60. In a use case, the _____ is shown as a stick figure with a label that identifies its role. a. actor b. association c. linkage d. service request ANSWER: a RATIONALE: The actor is shown as a stick figure, with a label that identifies the actor’s role.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 187 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM Copyright Cengage Learning. Powered by Cognero.

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DATE MODIFIED:

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61. The line from the actor to the use case is called a(n) _____. a. association b. aggregation c. lifeline d. observation ANSWER: a RATIONALE: The line from the actor to the use case is called an association.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 187 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 10:24 AM 62. For each use case, a _____ in the form of a table is developed to document the name of the use case, the actor, a description of the use case, and so forth. a. use case description b. use case diagram c. use case schematic d. use case outline ANSWER: a RATIONALE: For each use case, a use case description in the form of a table is developed to document the name of the use case, the actor, a description of the use case, and so forth.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 188 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 5:01 PM Copyright Cengage Learning. Powered by Cognero.

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63. A _____ is a visual summary of several related use cases within a system or subsystem. a. use case description b. use case diagram c. use case schema d. use case matrix ANSWER: b RATIONALE: A use case diagram is a visual summary of several related use cases within a system or subsystem.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 189 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 5:02 PM 64. When a use case diagram is created, the first step is to identify the system boundary, which is represented by a _____. a. triangle b. circle c. rectangle d. square ANSWER: c RATIONALE: When a use case diagram is created, the first step is to identify the system boundary, which is represented by a rectangle.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 189 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 5:03 PM Copyright Cengage Learning. Powered by Cognero.

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65. For a use case diagram, the _____ shows what is included in the system and what is not included in the system. a. system design b. system boundary c. system layout d. system matrix ANSWER: b RATIONALE: The system boundary shows what is included in the system (inside the rectangle) and what is not included in the system (outside the rectangle).

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 189 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 5:04 PM 66.

A(n) _____ shows the object classes and relationships involved in a use case. a. class diagram b. association diagram c. use case diagram d. modeling diagram ANSWER: a RATIONALE: A class diagram shows the object classes and relationships involved in a use case.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 190 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 5:11 PM 67. In a class diagram, each class appears as a(n) _____, with the class name at the top, followed by the class’s attributes Copyright Cengage Learning. Powered by Cognero.

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and methods. a. rectangle b. circle c. oval d. triangle ANSWER: RATIONALE:

a In a class diagram, each class appears as a rectangle, with the class name at the top, followed by the class’s attributes and methods.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 190 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 5:09 PM 68. _____ describes how instances of one class relate to instances of another class. a. A modifier b. A deliverable c. Scope d. Cardinality ANSWER: d RATIONALE: Cardinality describes how instances of one class relate to instances of another class.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 190 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/13/2019 5:37 PM 69. The Unified Modeling Language (UML) notation _____ identifies a zero or many relation. a. 0..1 Copyright Cengage Learning. Powered by Cognero.

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b. 1..* c. 0..* d. 0..0 ANSWER: c RATIONALE: The UML notation 0..* identifies a zero or many relation.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 190 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 5:13 PM 70. A _____ graphically documents a use case by showing the classes, the messages, and the timing of the messages. a. state transition diagram b. sequence diagram c. data flow diagram d. scatter diagram ANSWER: b RATIONALE: A sequence diagram graphically documents the use case by showing the classes, the messages, and the timing of the messages.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 192 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/13/2019 5:38 PM 71. In a sequence diagram, a lifeline is identified by a _____ line. a. solid b. dashed Copyright Cengage Learning. Powered by Cognero.

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c. red d. curved ANSWER: b RATIONALE: A lifeline is identified by a dashed line.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 192 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 5:15 PM 72. In a sequence diagram, a _____ represents the time during which an object above it is able to interact with the other objects in the use case. a. focus point b. schematic matrix c. validity link d. lifeline ANSWER: d RATIONALE: The lifeline represents the time during which the object above it is able to interact with the other objects in the use case.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 192 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 5:16 PM 73. A _____ shows how an object changes from one state to another, depending on events that affect the object. a. state transition diagram b. case tools diagram c. scatter diagram Copyright Cengage Learning. Powered by Cognero.

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d. business process diagram ANSWER: a RATIONALE: A state transition diagram shows how an object changes from one state to another, depending on events that affect the object.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 192 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 5:18 PM 74. A(n) _____ resembles a horizontal flowchart that shows the actions and events as they occur. a. state transition diagram b. sequence diagram c. business model diagram d. activity diagram ANSWER: d RATIONALE: An activity diagram resembles a horizontal flowchart that shows the actions and events as they occur.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 193 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 5:19 PM Critical Thinking Questions 6-1 Kevin, the trainee analyst at Lynach TechSystems, is in charge of allocating suitable Unified Modeling Language (UML) notations to a particular class diagram.

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75. In a given diagram, Kevin is designing a relationship in which a given employee can have no payroll deductions or he/she can have many deductions. Which of the following notations should Kevin write to mark this relationship? a. 0..1 b. 1 c. 0..* d. 1..* ANSWER: c RATIONALE: 0..* identifies a zero or many relation. The example is that an employee can have no payroll deductions or many deductions.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 190 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: Case 6-1 LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/10/2019 5:24 PM Essay 76. What do relationships enable objects to do? What is the strongest kind of relationship? Walk through an example that demonstrates your understanding of the concept.

ANSWER: Relationships enable objects to communicate and interact as they perform business functions and transactions required by the system. Relationships describe what objects need to know about each other, how objects respond to changes in other objects, and the effects of membership in classes, superclasses, and subclasses. Some relationships are stronger than others (just as a relationship between family members is stronger than one between casual acquaintances). The strongest relationship is called inheritance. Inheritance enables an object, called a child, to derive one or more of its attributes from another object, called a parent. As one example, the INSTRUCTOR object (child) inherits many traits from the EMPLOYEE object (parent), including SOCIAL SECURITY NUMBER, TELEPHONE NUMBER, and HIRE DATE. The INSTRUCTOR object also can possess additional attributes, such as TYPE OF INSTRUCTOR. Because all employees share certain attributes, those attributes are assumed through inheritance and do not need to be repeated in the INSTRUCTOR object.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

Below Expectations

Developing

Competent

Mastery

Student describes what relationships enable objects to do, identifies Copyright Cengage Learning. Powered by Cognero.

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the strongest kind of relationship, and uses an example that demonstrates understanding.

DIFFICULTY: Challenging REFERENCES: 186 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.06.07 - Explain relationships among objects and classes NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Relationships among Objects and Classes KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/13/2019 5:43 PM 77. Explain a class diagram. Also, explain how a class diagram is like a data flow diagram (DFD).

ANSWER: A class diagram shows the object classes and relationships involved in a use case. Like a DFD, a class diagram is a logical model, which evolves into a physical model and finally becomes a functioning information system. In structured analysis, entities, data stores, and processes are transformed into data structures and program code. Similarly, class diagrams evolve into code modules, data objects, and other system components.

In a class diagram, each class appears as a rectangle, with the class name at the top, followed by the class’s attributes and methods. Lines show relationships between classes and have labels identifying the action that relates the two classes. To create a class diagram, you review the use case and identify the classes that participate in the underlying business process.

POINTS: RUBRIC:

The class diagram also includes a concept called cardinality, which describes how instances of one class relate to instances of another class. For example, an employee might have earned no vacation days or one vacation day or many vacation days. Similarly, an employee might have no spouse or one spouse.

1 0

1

2

3

4

Failure

Below Expectations

Developing

Competent

Mastery

Criteria Student explains a class diagram and how a class diagram is like a data flow diagram (DFD).

DIFFICULTY: Challenging REFERENCES: 190 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.06.09 - Demonstrate use of the UML to describe object-oriented Copyright Cengage Learning. Powered by Cognero.

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systems, including use cases, use case diagrams, class diagrams, sequence diagrams, state transition diagrams, activity diagrams, and business process models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 5/13/2019 5:46 PM 78. Explain why tools are used in object modeling.

ANSWER: Object modeling requires many types of diagrams to represent the proposed system.

Creating the diagrams by hand is time consuming and tedious, so systems analysts rely on tools to speed up the process and provide an overall framework for documenting the system components. In addition, tools ensure consistency and provide common links so that once objects are described and used in one part of the design, they can be reused multiple times without further effort.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

Below Expectations

Developing

Competent

Mastery

Student explains why tools are used in object modeling.

DIFFICULTY: Moderate REFERENCES: 195 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.06.10 - Explain how tools can suport object modeling NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Understand DATE CREATED: 5/2/2019 11:17 AM DATE MODIFIED: 5/13/2019 5:47 PM 79. Using the concept of polymorphism, define messages.

ANSWER: A message is a command that tells an object to perform a certain method. For example, the message PICK UP TOYS directs the CHILD class to perform all the necessary steps to pick up the toys. The CHILD class understands the message and executes the method. The same message to two different objects can produce different results. The concept that a message gives different meanings to different objects is called polymorphism. For example, the message GOOD NIGHT signals the PARENT object to read a bedtime story, but the same message to the CHILD object signals it to get ready for bed. If the family also had a DOG object, the same message would tell the dog to sleep.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure Copyright Cengage Learning. Powered by Cognero.

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Using an example of the concept of polymorphism, student defines messages.

DIFFICULTY: Challenging REFERENCES: 183-184 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.06.05 - Explain object messages NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Understand DATE CREATED: 5/2/2019 11:18 AM DATE MODIFIED: 5/13/2019 5:48 PM 80. Define encapsulation using the black box concept.

ANSWER: The black box concept is an example of encapsulation, which means that all data and methods are self-contained. A black box does not want or need outside interference. By limiting access to internal processes, an object prevents its internal code from being altered by another object or process. Encapsulation allows objects to be used as modular components anywhere in the system, because objects send and receive messages but do not alter the internal methods of other objects.

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Student defines encapsulation using the black box concept.

DIFFICULTY: Challenging REFERENCES: 184 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.06.04 - Explain object methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object Modeling with the Unified Modeling Language KEYWORDS: Bloom’s: Understand DATE CREATED: 5/2/2019 11:18 AM DATE MODIFIED: 5/13/2019 5:49 PM

True / False 1. Typically, customers purchase licenses that give them the right to use software under the terms of the license agreement.

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a. True b. False ANSWER: RATIONALE:

True Typically, customers purchase licenses that give them the right to use software under the terms of the license agreement.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 211 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.06 - Describe the concept of Software as a Service NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Impact of the Internet KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/25/2019 12:00 PM 2. In a traditional systems development environment, security issues usually are less complex than with web-based systems, because the system operates on a private company network, rather than the Internet. a. True b. False ANSWER: True RATIONALE: In a traditional systems development environment, security issues usually are less complex than with web-based systems, because the system operates on a private company network, rather than the Internet.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 201 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.01 - Explain the differences between traditional and web-based systems development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Impact of the Internet KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 10:50 AM 3. Mission-critical IT systems should be outsourced only if the result is a cost-attractive, reliable business solution that fits the company’s long-term business strategy. a. True b. False ANSWER: True RATIONALE: Mission-critical IT systems should be outsourced only if the result is a cost-attractive, reliable business solution that fits the company’s long-term business strategy.

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DIFFICULTY: Easy REFERENCES: 210 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.04 - Explain the advantages and disadvantages of outsourcing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Outsourcing KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 10:52 AM 4. A subscription model charges a variable fee based on the volume of transactions or operations performed by the application. a. True b. False ANSWER: False RATIONALE: A usage model or transaction model charges a variable fee based on the volume of transactions or operations performed by the application.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 209 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.04 - Explain the advantages and disadvantages of outsourcing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Outsourcing KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 10:57 AM 5. A company considering outsourcing must realize that the solution can be only as good as the outsourcing firm that provides the service. a. True b. False ANSWER: True RATIONALE: A company considering outsourcing must realize that the solution can be only as good as the outsourcing firm that provides the service.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 210 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.04 - Explain the advantages and disadvantages of outsourcing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Outsourcing KEYWORDS: Bloom’s: Remember Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

1/30/2019 11:37 AM 4/22/2019 11:03 AM

6. Mergers and acquisitions typically have no impact on clients and customers of large, financially healthy firms. a. True b. False ANSWER: False RATIONALE: Even with large, financially healthy firms, a merger or acquisition can have some impact on clients and customers.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 210 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.04 - Explain the advantages and disadvantages of outsourcing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Outsourcing KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 11:05 AM 7. By designing a system in-house, companies can develop and train an IT staff that understands the organization’s business functions and information support needs. a. True b. False ANSWER: True RATIONALE: By designing a system in-house, companies can develop and train an IT staff who understands the organization’s business functions and information support needs.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 205 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.03 - Explain advantages and disadvantages of in-house software development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: In-House Software Development Options KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 11:16 AM 8. Many firms feel that in-house IT resources and capabilities provide a competitive advantage because an in-house team can respond quickly when business problems or opportunities arise. a. True b. False ANSWER: True Copyright Cengage Learning. Powered by Cognero.

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RATIONALE:

Many firms feel that in-house IT resources and capabilities provide a competitive advantage because an in-house team can respond quickly when business problems or opportunities arise.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 205 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.03 - Explain advantages and disadvantages of in-house software development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: In-House Software Development Options KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 11:21 AM 9. Empowerment makes an IT department less productive because it must spend more time responding to the daily concerns of users and less time on high-impact systems development projects that support strategic business goals. a. True b. False ANSWER: False RATIONALE: Empowerment makes the IT department more productive because it can spend less time responding to the daily concerns and data needs of users and more time on high-impact systems development projects that support strategic business goals.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 207 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.03 - Explain advantages and disadvantages of in-house software development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: In-House Software Development Options KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 11:23 AM 10. A request for quotation (RFQ) is less specific than a request for proposal (RFP). a. True b. False ANSWER: False RATIONALE: A request for quotation (RFQ) is more specific than an RFP. POINTS: 1 DIFFICULTY: Easy REFERENCES: 216 QUESTION TYPE: True / False Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.09 - Describe a request for proposal (RFP) and a request for quotation (RFQ) NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Software Acquisition Process KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 11:27 AM 11. Benchmark tests must precisely match the day-to-day situation at your company. a. True b. False ANSWER: False RATIONALE: A benchmark test is conducted in a controlled environment, which might not resemble the actual day-to-day situation at the project’s company.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 218 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.08 - Execute the five steps in the software acquisition process NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Software Acquisition Process KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 4:13 PM 12. An ASP provides more than a license to use a software application; it rents an operational package to the customer. a. True b. False ANSWER: True RATIONALE: An ASP provides more than a license to use a software application; it rents an operational package to the customer.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 208 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.04 - Explain the advantages and disadvantages of outsourcing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Software Acquisition Process KEYWORDS: Bloom’s: Remember DATE CREATED: 4/22/2019 11:32 AM DATE MODIFIED: 4/25/2019 12:14 PM 13. A software package that can be used by many different types of organizations is called a vertical application.

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a. True b. False ANSWER: RATIONALE:

False A software package that can be used by many different types of organizations is called a horizontal application.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 203 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.03 - Explain advantages and disadvantages of in-house software development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Software Acquisition Process KEYWORDS: Bloom’s: Remember DATE CREATED: 4/22/2019 2:05 PM DATE MODIFIED: 4/22/2019 2:07 PM 14. Although the traditional model of software acquisition still accounts for more software acquisition, a new model, called Hardware as a Help, is changing the picture dramatically. a. True b. False ANSWER: False RATIONALE: Although the traditional model of software acquisition still accounts for a large percentage of software acquisition, a new model, called Software as a Service, is changing the picture dramatically.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 211 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.07 - Explain the role of the systems analyst in selecting a development strategy NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Software Acquisition Process KEYWORDS: Bloom’s: Remember DATE CREATED: 4/22/2019 2:09 PM DATE MODIFIED: 4/25/2019 12:17 PM 15. There is a major trend toward web-based architecture; it is rare to find firms that still rely on traditional systems. a. True b. False ANSWER: False RATIONALE: Although there is a major trend toward web-based architecture, many firms rely on traditional systems.

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DIFFICULTY: Easy REFERENCES: 201 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.01 - Explain the differences between traditional and web-based systems development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Software Acquisition Process KEYWORDS: Bloom’s: Remember DATE CREATED: 4/22/2019 2:10 PM DATE MODIFIED: 4/22/2019 4:33 PM 16. Cloud computing can be viewed as an online SaaS and data environment. a. True b. False ANSWER: True RATIONALE: Cloud computing can be viewed as an online SaaS and data environment.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 202 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.02 - Define Web 2.0, cloud computing, and mobile devices NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Software Acquisition Process KEYWORDS: Bloom’s: Remember DATE CREATED: 4/22/2019 2:10 PM DATE MODIFIED: 4/22/2019 5:09 PM 17. Today’s mobile devices have enough computing power to provide processing ―at the edge,‖ which means at the end of a network, in the user’s hands. a. True b. False ANSWER: True RATIONALE: Today’s mobile devices have enough computing power to provide processing ―at the edge,‖ which means at the end of a network, in the user’s hands.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 203 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.02 - Define Web 2.0, cloud computing, and mobile devices NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Software Acquisition Process KEYWORDS: Bloom’s: Remember DATE CREATED: 4/22/2019 2:10 PM Copyright Cengage Learning. Powered by Cognero.

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DATE MODIFIED:

4/22/2019 4:36 PM

18. Compared with software developed in-house, a software package is almost always more expensive. a. True b. False ANSWER: False RATIONALE: Compared with software developed in-house, a software package almost always is less expensive.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 206 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.03 - Explain advantages and disadvantages of in-house software development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Software Acquisition Process KEYWORDS: Bloom’s: Remember DATE CREATED: 4/22/2019 2:10 PM DATE MODIFIED: 4/22/2019 4:39 PM 19. A user application utilizes standard business software, such as Microsoft Word or Microsoft Excel, which has been configured in a specific manner to enhance user productivity. a. True b. False ANSWER: True RATIONALE: A user application utilizes standard business software, such as Microsoft Word or Microsoft Excel, which has been configured in a specific manner to enhance user productivity.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 207 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.03 - Explain advantages and disadvantages of in-house software development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Software Acquisition Process KEYWORDS: Bloom’s: Remember DATE CREATED: 4/22/2019 2:10 PM DATE MODIFIED: 4/22/2019 4:41 PM 20. Onshoring is the transfer of information systems development, operation, or maintenance to an outside firm that provides these services, for a fee, on a temporary or long-term basis. a. True b. False ANSWER: False Copyright Cengage Learning. Powered by Cognero.

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RATIONALE:

Outsourcing is the transfer of information systems development, operation, or maintenance to an outside firm that provides these services, for a fee, on a temporary or long-term basis.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 208 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.04 - Explain the advantages and disadvantages of outsourcing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Software Acquisition Process KEYWORDS: Bloom’s: Remember DATE CREATED: 4/22/2019 2:10 PM DATE MODIFIED: 4/22/2019 5:10 PM 21. Another term for Internet business services (IBSs) is managed hosting, because the outside firm (host) manages system operations. a. True b. False ANSWER: True RATIONALE: Another term for Internet business services (IBSs) is managed hosting, because the outside firm (host) manages system operations.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 209 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.04 - Explain the advantages and disadvantages of outsourcing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Software Acquisition Process KEYWORDS: Bloom’s: Remember DATE CREATED: 4/22/2019 2:11 PM DATE MODIFIED: 4/22/2019 4:46 PM 22. Due to complexity, IT generally takes longer to move offshore than manufacturing. a. True b. False ANSWER: False RATIONALE: IT work can move offshore even faster than manufacturing, because it is easier to ship work across networks and put consultants on airplanes than it is to ship bulky raw materials, build factories, and deal with tariffs and transportation issues.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 210 QUESTION TYPE: True / False HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: SAD.12e.07.05 - Explain the advantages and disadvantages of offshoring NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Software Acquisition Process KEYWORDS: Bloom’s: Remember DATE CREATED: 4/22/2019 2:11 PM DATE MODIFIED: 4/22/2019 4:49 PM 23. SaaS increases the customer’s need for software maintenance, operation, and support. a. True b. False ANSWER: False RATIONALE: SaaS reduces the customer’s need for software maintenance, operation, and support.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 211 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.07 - Explain the role of the systems analyst in selecting a development strategy NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Software Acquisition Process KEYWORDS: Bloom’s: Remember DATE CREATED: 4/22/2019 2:11 PM DATE MODIFIED: 4/22/2019 4:51 PM 24. Cost-benefit analysis determines how long it takes an information system to pay for itself through reduced costs and increased benefits. a. True b. False ANSWER: False RATIONALE: Payback analysis determines how long it takes an information system to pay for itself through reduced costs and increased benefits.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 212 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.07 - Explain the role of the systems analyst in selecting a development strategy NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Software Acquisition Process KEYWORDS: Bloom’s: Remember DATE CREATED: 4/22/2019 2:11 PM DATE MODIFIED: 4/25/2019 12:27 PM 25. An evaluation model is a technique that uses a common yardstick to measure and compare vendor ratings.

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a. True b. False ANSWER: RATIONALE:

True An evaluation model is a technique that uses a common yardstick to measure and compare vendor ratings.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 215 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.08 - Execute the five steps in the software acquisition process NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Software Acquisition Process KEYWORDS: Bloom’s: Remember DATE CREATED: 4/22/2019 2:11 PM DATE MODIFIED: 4/22/2019 4:55 PM 26. RFPs and RFQs have the same objective: to obtain vendor replies that are clear, comparable, and responsive, so that a well-informed selection decision can be made. a. True b. False ANSWER: True RATIONALE: RFPs and RFQs have the same objective: to obtain vendor replies that are clear, comparable, and responsive, so that a well-informed selection decision can be made.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 216 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.09 - Describe a request for proposal (RFP) and a request for quotation (RFQ) NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Software Acquisition Process KEYWORDS: Bloom’s: Remember DATE CREATED: 4/22/2019 2:12 PM DATE MODIFIED: 4/22/2019 5:00 PM 27. There is a standard method for assigning the weight factors in an evaluation model. a. True b. False ANSWER: False RATIONALE: No standard method exists for assigning the weight factors.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 216 QUESTION TYPE: True / False Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.08 - Execute the five steps in the software acquisition process NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Software Acquisition Process KEYWORDS: Bloom’s: Remember DATE CREATED: 4/22/2019 2:12 PM DATE MODIFIED: 4/22/2019 4:59 PM 28. For horizontal applications or small systems, using a demo copy to enter a few sample transactions could be an acceptable application test. a. True b. False ANSWER: True RATIONALE: For horizontal applications or small systems, using a demo copy to enter a few sample transactions could be an acceptable application test.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 218 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.08 - Execute the five steps in the software acquisition process NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Software Acquisition Process KEYWORDS: Bloom’s: Remember DATE CREATED: 4/22/2019 2:12 PM DATE MODIFIED: 4/22/2019 5:08 PM 29. Benchmarking can be used to predict project-specific results. a. True b. False ANSWER: False RATIONALE: Benchmarking cannot be used to predict project-specific results.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 218 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.08 - Execute the five steps in the software acquisition process NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Software Acquisition Process KEYWORDS: Bloom’s: Remember DATE CREATED: 4/22/2019 2:12 PM DATE MODIFIED: 4/22/2019 5:05 PM 30. The system requirements document is the basis for presentations to management.

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a. True b. False ANSWER: True RATIONALE: The system requirements document is the basis for presentations to management.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 220 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.10 - Summarize the tasks involved in completing the systems analysis phase of the SDLC NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Software Acquisition Process KEYWORDS: Bloom’s: Remember DATE CREATED: 4/22/2019 2:12 PM DATE MODIFIED: 4/22/2019 5:07 PM Multiple Choice 31. _____ is a model of software deployment in which an application is hosted as a service provided to customers over the Internet. a. Hardware as a Help b. Software as a Service c. Process as a Product d. Software Licensing ANSWER: b RATIONALE: Software as a Service (SaaS) is a model of software deployment in which an application is hosted as a service provided to customers over the Internet.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 211 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.07 - Explain the role of the systems analyst in selecting a development strategy NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Impact of the Internet KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/25/2019 12:51 PM 32. _____ reduces the customer's need for software maintenance, operation, and support. a. Hardware as a Help b. Software as a Service c. Processing as a Product d. Storage as a Solution Copyright Cengage Learning. Powered by Cognero.

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ANSWER: RATIONALE:

b Software as a Service (SaaS) reduces the customer's need for software maintenance, operation, and support.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 211 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.07 - Explain the role of the systems analyst in selecting a development strategy NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Impact of the Internet KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 2:18 PM 33. Identify a major web-based development environment. a. Microsoft’s .NET b. HP ArcSight c. Cisco's CSR d. Oracle DBA ANSWER: a RATIONALE: One representative web-based development environment is Microsoft’s .NET. POINTS: 1 DIFFICULTY: Easy REFERENCES: 201 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.01 - Explain the differences between traditional and web-based systems development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Impact of the Internet KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 2:21 PM 34. In a(n) _____, the web becomes an integral part of the application, rather than just a communication channel, and systems analysts need new application development tools and solutions to handle the new systems. a. Internet-based system b. file-based system c. quality-based system d. agent-based system ANSWER: a RATIONALE: In an Internet-based system, the web becomes an integral part of the application, rather than just a communication channel, and systems analysts need new application development tools and solutions to handle the new systems.

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POINTS: 1 DIFFICULTY: Easy REFERENCES: 201 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.01 - Explain the differences between traditional and web-based systems development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Impact of the Internet KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 2:22 PM 35. Building an application in a _____ environment can offer greater benefits, and sometimes greater risks, when compared to a traditional environment. a. GUI b. web-based c. cloud d. multinational ANSWER: b RATIONALE: Building the application in a web-based environment can offer greater benefits (and sometimes greater risks) when compared to a traditional environment.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 201 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.01 - Explain the differences between traditional and web-based systems development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Impact of the Internet KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/25/2019 12:55 PM 36. Web-based software usually requires additional layers, called _____, to communicate with existing software and legacy systems. a. freeware b. shareware c. middleware d. public domain software ANSWER: c RATIONALE: Web-based software usually requires additional layers, called middleware, to communicate with existing software and legacy systems.

POINTS:

1

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DIFFICULTY: Easy REFERENCES: 202 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.01 - Explain the differences between traditional and web-based systems development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Impact of the Internet KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 2:24 PM 37. When companies acquire web-based software as a(n) _____, they can limit in-house involvement to a minimum. a. product b. process c. service d. outsource ANSWER: c RATIONALE: When companies acquire web-based software as a service rather than a product they purchase, they can limit in-house involvement and have the vendor install, configure, and maintain the system by paying agreed-upon fees.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 202 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.02 - Define Web 2.0, cloud computing, and mobile devices NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Impact of the Internet KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 2:26 PM 38. Which is true of a traditional systems development environment? a. Many applications require substantial desktop computing power and resources. b. Systems are developed and delivered in an Internet-based framework such as .NET or WebSphere. c. Systems are easily scalable and can run on multiple hardware environments. d. Internet-based development treats the traditional systems development environment as the platform, rather than just a communication channel.

ANSWER: a RATIONALE: Many applications require substantial desktop computing power and resources.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 201 QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: SAD.12e.07.01 - Explain the differences between traditional and web-based systems development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Impact of the Internet KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 2:27 PM 39. Which is true of a web-based systems development environment? a. Scalability of web-based systems can be affected by network limitations and constraints. b. Internet-based development treats the web only as a communication channel. c. Web-based solutions do not open complex security issues that should be addressed. d. Web-based software treats the software application as a service that is less dependent on desktop computing power and resources.

ANSWER: d RATIONALE: Web-based software treats the software application as a service that is less dependent on desktop computing power and resources.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 202 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.02 - Define Web 2.0, cloud computing, and mobile devices NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Impact of the Internet KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 2:29 PM 40. The _____ environment enhances interactive experiences, including wikis and blogs, and social networking applications. a. outsourcing b. Software as a Service c. Web 2.0 d. command-line ANSWER: c RATIONALE: The Web 2.0 environment enhances interactive experiences, including wikis and blogs, and social networking applications such as Facebook, LinkedIn, and Twitter.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 202 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.02 - Define Web 2.0, cloud computing, and mobile devices NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Impact of the Internet Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom’s: Remember 1/30/2019 11:37 AM 4/22/2019 2:30 PM

41. _____ is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources that can be rapidly provisioned and released with minimal management effort or service provider interaction. a. Utility computing b. Mainframe computing c. Grid computing d. Cloud computing ANSWER: d RATIONALE: Cloud computing is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources that can be rapidly provisioned and released with minimal management effort or service provider interaction.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 202 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.02 - Define Web 2.0, cloud computing, and mobile devices NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Impact of the Internet KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 2:32 PM 42. _____ is the transfer of information systems development, operation, or maintenance to an outside firm that provides these services, for a fee, on a temporary or long-term basis. a. Outsourcing b. Commission c. Subscription d. External provisioning ANSWER: a RATIONALE: Outsourcing is the transfer of information systems development, operation, or maintenance to an outside firm that provides these services, for a fee, on a temporary or long-term basis.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 208 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.04 - Explain the advantages and disadvantages of outsourcing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Outsourcing KEYWORDS: Bloom’s: Remember Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

1/30/2019 11:37 AM 4/22/2019 2:34 PM

43. A firm that offers outsourcing solutions is called a _____. a. subscription provider b. software provider c. service provider d. resource provider ANSWER: c RATIONALE: A firm that offers outsourcing solutions is called a service provider.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 208 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.04 - Explain the advantages and disadvantages of outsourcing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Outsourcing KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 2:35 PM 44. A(n) _____ is a firm that delivers a software application, or access to an application, by charging a usage or subscription fee. a. software delivery service b. manufacturer outsourcing provider c. transaction service d. application service provider ANSWER: d RATIONALE: An application service provider (ASP) is a firm that delivers a software application, or access to an application, by charging a usage or subscription fee.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 208 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.04 - Explain the advantages and disadvantages of outsourcing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Outsourcing KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/25/2019 1:07 PM 45. Some firms offer _____, which provide powerful web-based support for transactions such as order processing, billing, and customer relationship management. a. application service providers (ASP) Copyright Cengage Learning. Powered by Cognero.

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b. Internet business services (IBS) c. outsource hosting providers (OHP) d. fixed outsourcing services (FOS) ANSWER: b RATIONALE: Some firms offer Internet business services (IBSs), which provide powerful web-based support for transactions such as order processing, billing, and customer relationship management.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 209 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.04 - Explain the advantages and disadvantages of outsourcing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Outsourcing KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/25/2019 1:09 PM 46. When determining outsourcing fees, a _____ uses a set fee based on a specified level of service and user support. a. fixed fee model b. usage model c. subscription model d. transaction model ANSWER: a RATIONALE: A fixed fee model uses a set fee based on a specified level of service and user support.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 209 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.04 - Explain the advantages and disadvantages of outsourcing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Outsourcing KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 2:37 PM 47. When determining outsourcing fees, a _____ has a variable fee based on the number of users or workstations that have access to the application. a. fixed fee model b. usage model c. subscription model d. transaction model ANSWER: c RATIONALE: A subscription model has a variable fee based on the number of users or workstations that Copyright Cengage Learning. Powered by Cognero.

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have access to the application.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 209 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.04 - Explain the advantages and disadvantages of outsourcing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: In-House Software Development Options KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 2:38 PM 48. The main reason for offshore outsourcing is to _____. a. lower bottom-line costs b. manage operations only in one country c. reduce project control issues and security risks d. ship bulky raw materials ANSWER: a RATIONALE: The main reason for offshoring is the same as for domestic outsourcing: lower bottom-line costs.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 210 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.05 - Explain the advantages and disadvantages of offshoring NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Outsourcing KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/25/2019 1:13 PM 49. A(n) _____ is an outsourcing fee model that charges a variable fee based on the volume of transactions or operations performed by the application. a. method model b. administrative model c. usage model d. interpolated model ANSWER: c RATIONALE: A usage model is an outsourcing fee model that charges a variable fee based on the volume of transactions or operations performed by the application.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 209 QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.04 - Explain the advantages and disadvantages of outsourcing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Outsourcing KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 2:42 PM 50. In the context of in-house software development options, the choice between developing versus purchasing software often is called a _____ decision. a. build or make b. subscription c. transactional d. build or buy ANSWER: d RATIONALE: The choice between developing versus purchasing software often is called a make or buy, or build or buy, decision.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 203 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.03 - Explain advantages and disadvantages of in-house software development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: In-House Software Development Options KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 2:44 PM 51. The software that a company’s IT department makes, builds, and develops is called _____. a. in-house software b. internal software c. external software d. indexed software ANSWER: a RATIONALE: The company’s IT department makes, builds, and develops in-house software.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 203 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.03 - Explain advantages and disadvantages of in-house software development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: In-House Software Development Options Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom’s: Remember 1/30/2019 11:37 AM 4/22/2019 2:45 PM

52. Which is a software collection obtained from a vendor or application service provider? a. software package b. software cluster c. software metric d. software aggregate ANSWER: a RATIONALE: A software package is obtained from a vendor or an application service provider.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 203 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.03 - Explain advantages and disadvantages of in-house software development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: In-House Software Development Options KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 2:47 PM 53. In the context of in-house software development options, companies that develop software for sale are called _____. a. software stockers b. software distributers c. software vendors d. software dealers ANSWER: c RATIONALE: Companies that develop software for sale are called software vendors.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 203 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.03 - Explain advantages and disadvantages of in-house software development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: In-House Software Development Options KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 2:49 PM 54. In the context of in-house software development options, a firm that enhances a commercial package by adding custom features and configuring it for a particular industry is called a(n) _____.

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a. business process outsourcing (BPO) firm b. enterprise resource planner (ERP) c. online service provider (OSP) d. value-added reseller (VAR) ANSWER: d RATIONALE: A firm that enhances a commercial package by adding custom features and configuring it for a particular industry is called a value-added reseller (VAR).

POINTS: 1 DIFFICULTY: Easy REFERENCES: 203 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.03 - Explain advantages and disadvantages of in-house software development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: In-House Software Development Options KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/25/2019 1:20 PM 55. A software package that can be used by many different types of organizations is called a(n) _____. a. vertical application b. symmetric application c. horizontal application d. asymmetric application ANSWER: c RATIONALE: A software package that can be used by many different types of organizations is called a horizontal application.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 203 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.03 - Explain advantages and disadvantages of in-house software development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: In-House Software Development Options KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 2:52 PM 56. A software package developed to handle information requirements for a specific type of business is called a(n) _____. a. vertical application b. symmetric application c. horizontal application d. asymmetric application Copyright Cengage Learning. Powered by Cognero.

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ANSWER: RATIONALE:

a A software package developed to handle information requirements for a specific type of business is called a vertical application.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 203 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.03 - Explain advantages and disadvantages of in-house software development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: In-House Software Development Options KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 2:53 PM 57. Which is an example of a horizontal application? a. point of sale system b. enterprise resource planning software c. accounting software d. customer relationship management software ANSWER: c RATIONALE: An accounting package is a good example of a horizontal application because many different businesses or separate divisions that exist in large, diversified companies can utilize it.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 203 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.03 - Explain advantages and disadvantages of in-house software development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: In-House Software Development Options KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/25/2019 4:05 PM 58. A _____ utilizes standard business software, such as Microsoft Word or Microsoft Excel, which has been configured in a specific manner to enhance user productivity. a. user application b. user configuration c. user interface d. user query ANSWER: a RATIONALE: A user application utilizes standard business software, such as Microsoft Word or Copyright Cengage Learning. Powered by Cognero.

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Microsoft Excel, which has been configured in a specific manner to enhance user productivity.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 207 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.03 - Explain advantages and disadvantages of in-house software development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: In-House Software Development Options KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 2:56 PM 59. In addition to configuring software, the IT staff can create a _____, which includes screens, commands, controls, and features that enable users to interact more effectively with the application. a. user manual b. user story c. user interface d. user agent ANSWER: c RATIONALE: In addition to configuring the software, the IT staff can create a user interface, which includes screens, commands, controls, and features that enable users to interact more effectively with the application.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 207 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.03 - Explain advantages and disadvantages of in-house software development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: In-House Software Development Options KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 2:57 PM 60. The _____ must include users, who will participate in the selection process and feel a sense of ownership in the new system. a. development and testing team b. evaluation and selection team c. maintenance team d. quality audit team ANSWER: b RATIONALE: The evaluation and selection team must include users, who will participate in the selection process and feel a sense of ownership in the new system.

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POINTS: 1 DIFFICULTY: Easy REFERENCES: 212 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.07 - Explain the role of the systems analyst in selecting a development strategy NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Systems Analyst’s Role KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 3:00 PM 61. In most large and medium-sized companies, a(n) _____ within the IT department is responsible for providing user support. a. service desk b. evaluation team c. planning center d. information kiosk ANSWER: a RATIONALE: In most large and medium-sized companies, a service desk within the IT department is responsible for providing user support.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 207-208 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.04 - Explain the advantages and disadvantages of outsourcing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: In-House Software Development Options KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/25/2019 1:28 PM 62. _____ determines how long it takes an information system to pay for itself through reduced costs and increased benefits. a. Net present value (NPV) b. An acquisition process c. Return on investment (ROI) d. Payback analysis ANSWER: d RATIONALE: Payback analysis determines how long it takes an information system to pay for itself through reduced costs and increased benefits.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 212 Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.07 - Explain the role of the systems analyst in selecting a development strategy NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Analyzing Costs and Benefits KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/25/2019 1:29 PM 63. _____ is a percentage rate that compares the total net benefits received from a project to the total costs of the project. a. Net present value (NPV) b. An acquisition process c. Return on investment (ROI) d. Payback analysis ANSWER: c RATIONALE: Return on investment (ROI) is a percentage rate that compares the total net benefits (the return) received from a project to the total costs (the investment) of the project.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 212 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.07 - Explain the role of the systems analyst in selecting a development strategy NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Analyzing Costs and Benefits KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/25/2019 1:30 PM 64. The _____ of a project is the total value of the benefits minus the total value of the costs, with both costs and benefits adjusted to reflect the point in time at which they occur. a. net present value (NPV) b. acquisition process c. return on investment (ROI) d. payback analysis ANSWER: a RATIONALE: The net present value (NPV) of a project is the total value of the benefits minus the total value of the costs, with both costs and benefits adjusted to reflect the point in time at which they occur.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 212 QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: SAD.12e.07.07 - Explain the role of the systems analyst in selecting a development strategy NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Analyzing Costs and Benefits KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 3:21 PM 65. An accurate forecast of TCO is critical, because nearly _____ percent of total costs occur after the purchase of the hardware and software, according to Gartner, Inc. a. 15 b. 45 c. 80 d. 95 ANSWER: c RATIONALE: An accurate forecast of TCO is critical, because nearly 80% of total costs occur after the purchase of the hardware and software, according to Gartner, Inc. POINTS: 1 DIFFICULTY: Easy REFERENCES: 213 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.07 - Explain the role of the systems analyst in selecting a development strategy NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Analyzing Cost and Benefits KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 3:23 PM 66. A _____ is a document that describes a company, lists the IT services or products needed, and specifies the features required. a. request for quotation (RFQ) b. present net value (PNV) c. request for proposal (RFP) d. return on investment (ROI) ANSWER: c RATIONALE: A request for proposal (RFP) is a document that describes the company, lists the IT services or products needed, and specifies the features required.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 215 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.09 - Describe a request for proposal (RFP) and a request for quotation (RFQ) Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Technology The Software Acquisition Process Bloom’s: Remember 1/30/2019 11:37 AM 4/22/2019 3:26 PM

67. When companies use a _____, they already know the specific products or service they want and need to obtain price estimates or bids from vendors. a. request for quotation (RFQ) b. net present value (NPV) c. request for proposal (RFP) d. return on investment (ROI) ANSWER: a RATIONALE: When an RFQ is used, the specific product or service desired is already known; only price quotations or bids are needed.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 216 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.09 - Describe a request for proposal (RFP) and a request for quotation (RFQ) NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Software Acquisition Process KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 3:28 PM 68. Regardless of the topics of interest, there are one or more _____, where people gather to meet, offer support, and exchange ideas. a. online forums b. benchmarks c. report generators d. service desks ANSWER: a RATIONALE: No matter what the topics of interest are, there are sure to be one or more online forums where people gather to meet, offer support, and exchange ideas.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 217 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.08 - Execute the five steps in the software acquisition process NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Software Acquisition Process KEYWORDS: Bloom’s: Remember Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

1/30/2019 11:37 AM 4/22/2019 3:29 PM

69. A _____ measures the time a package takes to process a certain number of transactions. a. newsgroup b. parameter c. benchmark d. middleware ANSWER: c RATIONALE: A benchmark measures the time a package takes to process a certain number of transactions.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 218 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.08 - Execute the five steps in the software acquisition process NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Software Acquisition Process KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 3:32 PM 70. _____ is an example of a nonprofit organization that publishes standards and reports for its members and the general public. a. The National Institute of Standards and Technology (NIST) b. Microsoft c. The Transaction Processing Performance Council (TPC) d. Oracle ANSWER: c RATIONALE: The Transaction Processing Performance Council (TPC) is an example of a nonprofit organization that publishes standards and reports for its members and the general public.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 218 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.08 - Execute the five steps in the software acquisition process NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Software Acquisition Process KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 3:33 PM 71. A(n) _____ is a technique that uses a common yardstick to measure and compare vendor ratings. a. fixed fee model Copyright Cengage Learning. Powered by Cognero.

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b. usage model c. evaluation model d. subscription model ANSWER: RATIONALE:

c An evaluation model is a technique that uses a common yardstick to measure and compare vendor ratings.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 215 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.08 - Execute the five steps in the software acquisition process NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Software Acquisition Process KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 3:34 PM 72. When software is purchased, a _____ is being bought that gives the purchaser the right to use the software under certain terms and conditions. a. fixed fee model b. request for proposal c. software license d. supplemental maintenance agreement ANSWER: c RATIONALE: Typically, customers purchase licenses that give them the right to use the software under the terms of the license agreement.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 211 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.06 - Describe the concept of Software as a Service NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Software Acquisition Process KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 3:37 PM 73. If a software package is purchased, consider a _____, which offers additional support and assistance from the vendor. a. fixed fee model b. request for proposal c. software license d. supplemental maintenance agreement ANSWER: d RATIONALE: If a software package is purchased, consider a supplemental maintenance agreement, which Copyright Cengage Learning. Powered by Cognero.

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offers additional support and assistance from the vendor.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 219 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.07.10 - Summarize the tasks involved in completing the systems analysis phase of the SDLC NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Software Acquisition Process KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/22/2019 3:41 PM CASE Critical Thinking Questions Case 7-1 Priscilla is providing the junior analysts in her firm with some real-world illustrations to explain some of the recommendations that they must be prepared to make to clients, based on what they have studied in their coursework, in order to solidify their understanding.

74. Which is a reason why Priscilla would offer in-house software development? a. The client is looking to spend the least possible time in implementation. b. The client wants to be able to use fewer technical development staff members. c. The client has a number of very distinctive security requirements. d. The client wishes to receive future upgrades from the vendors.

ANSWER: c RATIONALE: Satisfying unique security requirements is on reason for in-house development.

POINTS: 1 DIFFICULTY: Challenging REFERENCES: 204 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: case 7-1 LEARNING OBJECTIVES: SAD.12e.07.03 - Explain advantages and disadvantages of in-house software development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: In-House Software Development Options KEYWORDS: Bloom’s: Apply DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/25/2019 1:41 PM 75. Which is a reason Priscilla will share with the new analysts for recommending that a client purchase a software package? a. The client wants to develop internal resources and capabilities.

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b. The client is looking for the lowest possible costs. c. The client has unique business requirements that must be satisfied by this software application. d. The client has some existing technology in place whose requirements must be met by the new software.

ANSWER: b RATIONALE: Lower cost is one reason for purchasing a software package.

POINTS: 1 DIFFICULTY: Challenging REFERENCES: 204 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: case 7-1 LEARNING OBJECTIVES: SAD.12e.07.03 - Explain advantages and disadvantages of in-house software development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: In-House Software Development Options KEYWORDS: Bloom’s: Apply DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/25/2019 1:45 PM Essay 76. Discuss the concerns and issues related to outsourcing.

ANSWER: When a company decides to outsource IT functions, it takes an important step that can affect the firm’s resources, operations, and profitability. Mission-critical IT systems should be outsourced only if the result is a cost-attractive, reliable business solution that fits the company’s long-term business strategy and involves an acceptable level of risk. Moving IT work overseas raises even more issues, including potential concerns about control, culture, communication, and security.

In addition to long-term strategic consequences, outsourcing also can raise some concerns.

For example, a company must turn over sensitive data to an external service provider and trust the provider to maintain security, confidentiality, and quality. Also, before outsourcing, a company must carefully review issues relating to insurance, potential liability, licensing and information ownership, warranties, and disaster recovery.

Most important, a company considering outsourcing must realize that the solution can be only as good as the outsourcing firm that provides the service. A dynamic economy can give rise to business failures and uncertainty about the future. In this climate, it is especially important to review the history and financial condition of an outsourcing firm before making a commitment.

Mergers and acquisitions also can affect outsourcing clients. Even with large, financially healthy firms, a merger or acquisition can have some impact on clients and customers. If stability is important, an outsourcing client should consider these issues.

Outsourcing can be especially attractive to a company whose volume fluctuates widely, such as a defense contractor. In other situations, a company might decide to outsource application development tasks to an IT consulting firm if the company lacks the time or expertise to handle the work on its own. Outsourcing relieves a company of the responsibility of adding IT staff in busy times and downsizing when the workload lightens.

A major disadvantage of outsourcing is that it raises employee concerns about job security.

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POINTS: RUBRIC:

development — if they do not feel secure, they might decide to work directly for the service provider.

1 0

1

2

3

4

Failure

Below Expectations

Developing

Competent

Mastery

Criteria Student describes issues and concerns related to outsourcing.

DIFFICULTY: Moderate REFERENCES: 210 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.07.04 - Explain the advantages and disadvantages of outsourcing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Outsourcing KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:37 AM DATE MODIFIED: 4/25/2019 1:47 PM 77. Contrast logical and physical design.

ANSWER: A logical design defines what must take place, not how it will be accomplished. Logical designs do not address the actual methods of implementation. In contrast, a physical design is like a set of blueprints for the actual construction of a building. Typically, a physical design describes the actual processes of entering, verifying, and storing data; the physical layout of data files and sorting procedures; the format of reports; and so on. Because logical and physical designs are related so closely, good systems design is impossible without careful, accurate systems analysis. For example, you might return to fact-finding if you discover that you overlooked an important issue, if users have significant new needs, or if legal or governmental requirements change.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

Below Expectations

Developing

Competent

Mastery

Student contrasts logical and physical design.

DIFFICULTY: REFERENCES:

Moderate 221 222 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.07.10 - Summarize the tasks involved in completing the systems analysis phase of the SDLC Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Technology Transition to Systems Design Bloom’s: Understand 1/30/2019 11:37 AM 4/25/2019 1:49 PM

78. Describe some characteristics of traditional software development in a traditional systems development environment.

ANSWER: Common characteristics of traditional software development in a traditional systems development environment include:       

POINTS: RUBRIC:

Compatibility issues, including existing hardware and software platforms and legacy system requirements, influence systems design.

Systems are designed to run on local and wide-area company networks.

Systems often utilize Internet links and resources, but web-based features are treated as enhancements rather than core elements of the design.

Development typically follows one of three main paths: in-house development, purchase of a software package with possible modification, or use of outside consultants.

Scalability can be affected by network limitations and constraints.

Many applications require substantial desktop computing power and resources.

Security issues usually are less complex than with web-based systems, because the system operates on a private company network, rather than the Internet.

1 0

1

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Developing

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Criteria Student describes common characteristics of traditional software development in a traditional systems development environment.

DIFFICULTY: Moderate REFERENCES: 201 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.07.01 - Explain the differences between traditional and web-based systems development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Transition to Systems Design KEYWORDS: Bloom’s: Understand DATE CREATED: 4/22/2019 4:04 PM DATE MODIFIED: 4/25/2019 1:57 PM 79. Define Web 2.0.

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ANSWER:

POINTS: RUBRIC:

Many IT professionals use the term Web 2.0 to describe a second generation of the web that enables people to collaborate, interact, and share information much more effectively.

This new environment is based on continuously available user applications rather than static HTML web- pages, without limitations regarding the number of users or how they access, modify, and exchange data. The Web 2.0 environment enhances interactive experiences, including wikis and blogs, and social networking applications such as Facebook, LinkedIn, and Twitter.

1 0

1

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3

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Developing

Competent

Mastery

Criteria Student defines Web 2.0.

DIFFICULTY: Moderate REFERENCES: 202 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.07.02 - Define Web 2.0, cloud computing, and mobile devices NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Transition to Systems Design KEYWORDS: Bloom’s: Understand DATE CREATED: 4/22/2019 4:09 PM DATE MODIFIED: 4/25/2019 1:59 PM 80. What is TCO? Explain the importance of an accurate forecast with regards to TCO. ANSWER: Although many factors influence the decision to build or buy, the most important consideration is the total cost of ownership (TCO). An accurate forecast of TCO is critical, because nearly 80% of total costs occur after the purchase of the hardware and software, according to Gartner, Inc. An IT department can develop its own TCO estimates or use TCO calculation tools offered by vendors.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

Below Expectations

Developing

Competent

Mastery

Student defines TCO. Student explains the importance of an accurate forecast with regards to TCO.

DIFFICULTY: Moderate REFERENCES: 203, 213 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.07.07 - Explain the role of the systems analyst in selecting a development strategy Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Technology Transition to Systems Design Bloom’s: Understand 4/22/2019 4:09 PM 4/25/2019 2:01 PM

True / False 1. An interface designer does not need to understand the underlying business functions or how the system supports individual, departmental, or enterprise goals. a. True b. False ANSWER: False RATIONALE: The interface designer must understand the underlying business functions and how the system supports individual, departmental, and enterprise goals.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 232 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.03 - Summarize the seven habits of successful interface designers NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Seven Habits of Successful Interface Designers KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 11:58 AM 2. To develop a user-centered interface, a designer must learn to think like a user and see the system through a user’s eyes. a. True b. False ANSWER: True RATIONALE: To develop a user-centered interface, the designer must learn to think like a user and see the system through a user’s eyes.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 233 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.03 - Summarize the seven habits of successful interface designers NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Seven Habits of Successful Interface Designers KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 12:01 PM

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3. Interface design should call for attention to the interface, rather than facilitating design objectives. a. True b. False ANSWER: False RATIONALE: Interface design should focus on system design objectives, rather than calling attention to the interface.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 234 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.04 - Summarize the ten guidelines for user interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for User Interface Design KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 12:19 PM 4. User-selected help always offers assistance for a task in progress. a. True b. False ANSWER: False RATIONALE: Context-sensitive help offers assistance for the task in progress.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 236 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.04 - Summarize the ten guidelines for user interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for User Interface Design KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 12:23 PM 5. Context-sensitive help displays information about any task when the user requests it. a. True b. False ANSWER: False RATIONALE: Context-sensitive help offers assistance for the task in progress.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 236 QUESTION TYPE: True / False HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: SAD.12e.08.04 - Summarize the ten guidelines for user interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for User Interface Design KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 12:24 PM 6. To create an attractive user interface layout and design, when the user enters data that completely fills the field, the data must move automatically to the next field. a. True b. False ANSWER: False RATIONALE: When the user enters data that completely fills the field, do not move automatically to the next field. Instead, require the user to confirm the entry by pressing the Enter key or Tab key at the end of every fill-in field.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 238 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.04 - Summarize the ten guidelines for user interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for User Interface Design KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 2:10 PM 7. Generally, reports used by individuals at higher levels in an organization include more detail than reports used by lower-level employees. a. True b. False ANSWER: False RATIONALE: Upper-level managers often want to see total figures and do not need supporting details.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 251 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.08 - Discuss output and input technology issues NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Printed Output KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 12:29 PM 8. Every page in a report should include a page header, which appears at the top of the page and includes the column Copyright Cengage Learning. Powered by Cognero.

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headings that identify the data. a. True b. False ANSWER: True RATIONALE: Every page in a report should include a page header, which appears at the top of the page and includes the column headings that identify the data.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 249 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.07 - Describe three types of printed output reports NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Printed Output KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 12:33 PM 9. Using batch input, data entry is performed continuously. a. True b. False ANSWER: RATIONALE:

False Using batch input, data entry usually is performed on a specified time schedule, such as daily, weekly, monthly, or longer.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 254 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.08 - Discuss output and input technology issues NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Technology Issues KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 12:35 PM 10. Sensitive data can be encrypted, or coded, so only users with decoding software can read it. a. True b. False ANSWER: True RATIONALE: Sensitive data can be encrypted, or coded, in a process called encryption, so only users with decoding software can read it.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 257 Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.09 - Describe output and input security and control issues NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Security and Control Issues KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 2:13 PM 11. A transparent interface does not distract the user and calls no attention to itself. a. True b. False ANSWER: True RATIONALE: A transparent interface does not distract the user and calls no attention to itself.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 230 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.02 - Explain the concept of human-computer interaction, including user-friendly interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Security and Control Issues KEYWORDS: Bloom’s: Remember DATE CREATED: 4/23/2019 12:37 PM DATE MODIFIED: 4/23/2019 12:39 PM 12. A data type check is a data validation rule that is used when data must be in predetermined sequence. a. True b. False ANSWER: False RATIONALE: A sequence check is a data validation rule that is used when data must be in predetermined sequence.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 244 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.04 - Summarize the ten guidelines for user interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Security and Control Issues KEYWORDS: Bloom’s: Remember DATE CREATED: 4/23/2019 12:40 PM DATE MODIFIED: 4/25/2019 2:15 PM 13. A combination check is a data validation rule that tests to ensure that a data item fits the required data type.

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a. True b. False ANSWER: RATIONALE:

False A data type check is a data validation rule that tests to ensure that a data item fits the required data type.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 244 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.04 - Summarize the ten guidelines for user interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Security and Control Issues KEYWORDS: Bloom’s: Remember DATE CREATED: 4/23/2019 12:42 PM DATE MODIFIED: 4/25/2019 2:16 PM 14. Centralized IT departments no longer produce reams of printed reports. a. True b. False ANSWER: True RATIONALE: Centralized IT departments no longer produce reams of printed reports.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 229 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.01 - Explain user interfaces NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Security and Control Issues KEYWORDS: Bloom’s: Remember DATE CREATED: 4/23/2019 12:48 PM DATE MODIFIED: 4/23/2019 12:52 PM 15. Most users work with a varied mix of input, screen output, and data queries as they perform their day-to-day job functions. a. True b. False ANSWER: True RATIONALE: Most users work with a varied mix of input, screen output, and data queries as they perform their day-to-day job functions.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 230 QUESTION TYPE: True / False HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: SAD.12e.08.01 - Explain user interfaces NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Security and Control Issues KEYWORDS: Bloom’s: Remember DATE CREATED: 4/23/2019 12:49 PM DATE MODIFIED: 4/24/2019 10:42 AM 16. Human-computer interaction (HCI) describes the relationship between computers and the people who use them to perform their jobs. a. True b. False ANSWER: True RATIONALE: Human-computer interaction (HCI) describes the relationship between computers and the people who use them to perform their jobs.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 230 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.02 - Explain the concept of human-computer interaction, including user-friendly interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Security and Control Issues KEYWORDS: Bloom’s: Remember DATE CREATED: 4/23/2019 12:49 PM DATE MODIFIED: 4/24/2019 10:44 AM 17. From a user’s viewpoint, coding is the most critical part of the system design. a. True b. False ANSWER: False RATIONALE: From a user’s viewpoint, the interface is the most critical part of the system design.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 233 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.03 - Summarize the seven habits of successful interface designers NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Security and Control Issues KEYWORDS: Bloom’s: Remember DATE CREATED: 4/23/2019 12:49 PM DATE MODIFIED: 4/24/2019 10:46 AM 18. The storyboard should be created with software, not drawn freehand. a. True Copyright Cengage Learning. Powered by Cognero.

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b. False ANSWER: False RATIONALE: The storyboard can be created with software or drawn freehand.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 233 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.03 - Summarize the seven habits of successful interface designers NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Security and Control Issues KEYWORDS: Bloom’s: Remember DATE CREATED: 4/23/2019 12:49 PM DATE MODIFIED: 4/24/2019 10:47 AM 19. All screen designs should be documented for later use by programmers. a. True b. False ANSWER: True RATIONALE: All screen designs should be documented for later use by programmers.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 234 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.04 - Summarize the ten guidelines for user interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Security and Control Issues KEYWORDS: Bloom’s: Remember DATE CREATED: 4/23/2019 12:49 PM DATE MODIFIED: 4/24/2019 10:49 AM 20. The interface is where a user interacts with the system. a. True b. False ANSWER: True RATIONALE: The interface is where a user interacts with the system.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 235 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.04 - Summarize the ten guidelines for user interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Security and Control Issues Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom’s: Remember 4/23/2019 12:49 PM 4/24/2019 10:50 AM

21. A natural language feature requires users to type commands or requests in programming code using a set of instructions and symbols. a. True b. False ANSWER: False RATIONALE: A natural language feature allows users to type commands or requests in normal text phrases.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 235 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.04 - Summarize the ten guidelines for user interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Security and Control Issues KEYWORDS: Bloom’s: Remember DATE CREATED: 4/23/2019 12:50 PM DATE MODIFIED: 4/24/2019 10:54 AM 22. If an input mask is used, data will not be restricted during entry. a. True b. False ANSWER: False RATIONALE: If an input mask is used, data will be restricted during entry to prevent errors.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 241 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.04 - Summarize the ten guidelines for user interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Security and Control Issues KEYWORDS: Bloom’s: Remember DATE CREATED: 4/23/2019 12:50 PM DATE MODIFIED: 4/24/2019 10:57 AM 23. A data validation rule improves input quality by testing the data and rejecting any entry that fails to meet specified conditions. a. True b. False ANSWER: True RATIONALE: A data validation rule improves input quality by testing the data and rejecting any entry Copyright Cengage Learning. Powered by Cognero.

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that fails to meet specified conditions.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 243 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.04 - Summarize the ten guidelines for user interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Security and Control Issues KEYWORDS: Bloom’s: Remember DATE CREATED: 4/23/2019 12:50 PM DATE MODIFIED: 4/24/2019 10:59 AM 24. In an efficient design, data is reentered at least two times. a. True b. False ANSWER: False RATIONALE: In an efficient design, data is entered only once.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 245 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.04 - Summarize the ten guidelines for user interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Security and Control Issues KEYWORDS: Bloom’s: Remember DATE CREATED: 4/23/2019 12:50 PM DATE MODIFIED: 4/24/2019 11:02 AM 25. The totals zone of a source document contains any required signatures. a. True b. False ANSWER: False RATIONALE: The authorization zone of a source document contains any required signatures.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 246 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.05 - Design effective source documents and forms NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Security and Control Issues KEYWORDS: Bloom’s: Remember DATE CREATED: 4/23/2019 12:50 PM Copyright Cengage Learning. Powered by Cognero.

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DATE MODIFIED:

4/24/2019 11:04 AM

26. Prototypes and mock-ups can be used to obtain feedback throughout the design process. a. True b. False ANSWER: True RATIONALE: Prototypes and mock-ups can be used to obtain feedback throughout the design process.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 248 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.07 - Describe three types of printed output reports NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Security and Control Issues KEYWORDS: Bloom’s: Remember DATE CREATED: 4/23/2019 12:50 PM DATE MODIFIED: 4/24/2019 11:06 AM 27. Unlike early innovations such as the mouse and the inkjet printer, most technology advances today affect only output.

a. True b. False ANSWER: RATIONALE:

False Unlike early innovations such as the mouse and the inkjet printer, most technology advances today affect both output and input.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 251 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.08 - Discuss output and input technology issues NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Security and Control Issues KEYWORDS: Bloom’s: Remember DATE CREATED: 4/23/2019 12:50 PM DATE MODIFIED: 4/24/2019 11:08 AM 28. To reach prospective customers and investors, companies use a live or prerecorded webcast, which is an audio or video media file distributed over the Internet. a. True b. False ANSWER: True RATIONALE: To reach prospective customers and investors, companies use a live or prerecorded webcast, which is an audio or video media file distributed over the Internet.

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POINTS: 1 DIFFICULTY: Easy REFERENCES: 252 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.08 - Discuss output and input technology issues NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Security and Control Issues KEYWORDS: Bloom’s: Remember DATE CREATED: 4/23/2019 12:50 PM DATE MODIFIED: 4/24/2019 11:30 AM 29. Email is becoming an outdated means of internal and external business communication. a. True b. False ANSWER: False RATIONALE: Email is an essential means of internal and external business communication.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 252 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.07 - Describe three types of printed output reports NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Security and Control Issues KEYWORDS: Bloom’s: Remember DATE CREATED: 4/23/2019 12:50 PM DATE MODIFIED: 4/24/2019 11:12 AM 30. In very complex systems, the prototype can become unwieldy and difficult to manage. a. True b. False ANSWER: RATIONALE:

True In very complex systems, the prototype can become unwieldy and difficult to manage.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 260 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.10 - Explain emerging user interface trends, including modular design, responsive web design, and prototypes NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Security and Control Issues KEYWORDS: Bloom’s: Remember Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

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Multiple Choice 31. A secure system includes _____ that can log every instance of data entry and changes. a. audit trails b. trap trails c. batch trails d. control trails ANSWER: a RATIONALE: A secure system also includes audit trails that can log every instance of data entry and changes.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 245 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.04 - Summarize the ten guidelines for user interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Design Phase Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 12:47 PM 32. Apple was a pioneer in user interface development, introducing the _____, complete with mouse and screen icons, in the early 1980s. a. command line interface b. binary line interface c. character user interface d. graphical user interface ANSWER: d RATIONALE: Apple was a pioneer in user interface development, introducing the graphical user interface (GUI), complete with mouse and screen icons, in the early 1980s.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 229 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.01 - Explain user interfaces NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Chapter Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 12:55 PM Copyright Cengage Learning. Powered by Cognero.

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33. A user interface (UI) is the key to _____, which includes user satisfaction, support for business functions, and system effectiveness. a. testability b. usability c. encapsulation d. abstraction ANSWER: b RATIONALE: The user interface is the key to usability, which includes user satisfaction, support for business functions, and system effectiveness.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 229 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.01 - Explain user interfaces NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: What Is a User Interface?

KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 12:56 PM 34. In older systems, often the user interface mainly consisted of _____ screens that allowed a user to send commands to the system. a. physical-control b. process-control c. quality-control d. network-control ANSWER: b RATIONALE: When developing older systems, analysts typically designed all the printed and screen output first and then worked on the inputs necessary to produce the results. Often, the user interface mainly consisted of process-control screens that allowed the user to send commands to the system.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 229 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.01 - Explain user interfaces NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: What Is a User Interface?

KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 12:57 PM 35. In a _____ system, the distinction blurs between input, output, and the interface itself. a. user-centered Copyright Cengage Learning. Powered by Cognero.

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b. topology-centered c. system-centered d. network-centered ANSWER: RATIONALE:

a In a user-centered system, the distinction blurs between input, output, and the interface itself.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 230 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.01 - Explain user interfaces NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: What Is a User Interface?

KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 12:58 PM 36. _____ describes the relationship between computers and the people who use them to perform their jobs. a. Human-computer interaction (HCI) b. Peripheral component interconnect (PCI) c. Media control interaction (MCI) d. Peripheral connect (PC) ANSWER: a RATIONALE: Human-computer interaction (HCI) describes the relationship between computers and the people who use them to perform their jobs.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 230 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.02 - Explain the concept of human-computer interaction, including user-friendly interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: What Is a User Interface?

KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 1:01 PM 37. A(n) _____ does not distract a user and calls no attention to itself. a. transparent interface b. translucent interface c. opaque interface d. pellucid interface ANSWER: a RATIONALE: A transparent interface does not distract the user and calls no attention to itself.

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POINTS: 1 DIFFICULTY: Easy REFERENCES: 230 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.02 - Explain the concept of human-computer interaction, including user-friendly interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: What Is a User Interface?

KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 1:03 PM 38. Initial screen designs can be presented to users in the form of a _____, which is a sketch that shows the general screen layout and design. a. storyboard b. viewbox c. viewport d. wireframe ANSWER: a RATIONALE: Initial screen designs can be presented to users in the form of a storyboard, which is a sketch that shows the general screen layout and design.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 233 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.03 - Summarize the seven habits of successful interface designers NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Seven Habits of Successful Interface Designers KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 1:05 PM 39. Interface designers can obtain data, called _____, by using software that can record and measure user interaction with a system. a. encapsulation metrics b. abstraction metrics c. ergonomic metrics d. usability metrics ANSWER: d RATIONALE: Interface designers also can obtain data, called usability metrics, by using software that can record and measure user interaction with the system.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 233 Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.03 - Summarize the seven habits of successful interface designers NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Seven Habits of Successful Interface Designers KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 1:07 PM 40. A _____ language feature allows users to type commands or requests in normal text phrases. a. normal b. natural c. standard d. basal ANSWER: b RATIONALE: A natural language feature that allows users to type commands or requests in normal text phrases.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 235 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.04 - Summarize the ten guidelines for user interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for User Interface Design KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 1:10 PM 41. _____ help offers assistance for a task in progress. a. User-selected b. User-sensitive c. Standard-selected d. Context-sensitive ANSWER: d RATIONALE: Context-sensitive help offers assistance for the task in progress.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 236 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.04 - Summarize the ten guidelines for user interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for User Interface Design KEYWORDS: Bloom’s: Remember Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

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42. Some forms use a _____ that contains icons or buttons that represent shortcuts for executing common commands. a. menu box b. toolbar c. dialog box d. taskbar ANSWER: b RATIONALE: Some forms use a toolbar that contains icons or buttons that represent shortcuts for executing common commands.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 239 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.04 - Summarize the ten guidelines for user interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for User Interface Design KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 1:12 PM

43. In a data entry screen, such as that shown in the accompanying figure, a(n) _____ is a control feature used to initiate an action such as printing a form or requesting help.

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a. command button b. option button c. toggle button d. help button ANSWER: RATIONALE:

a In a data entry screen, such as that shown in the accompanying figure, a command button is a control feature used to initiate an action such as printing a form or requesting help.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 239 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: mcq15 LEARNING OBJECTIVES: SAD.12e.08.04 - Summarize the ten guidelines for user interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for User Interface Design KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 1:14 PM 44. In a data entry screen, such as that shown in the accompanying figure, a(n) _____ is a control feature that is used to represent on or off status and switches to the other status when clicked. a. command button b. option button c. toggle button d. help button ANSWER: c RATIONALE: In a data entry screen, such as that shown in the accompanying figure, a toggle button is a control feature that is used to represent on or off status and switches to the other status when clicked.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 239 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: mcq15 LEARNING OBJECTIVES: SAD.12e.08.04 - Summarize the ten guidelines for user interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for User Interface Design KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 1:17 PM 45. In a data entry screen, such as that shown in the accompanying figure, a _____ is a control feature that is used to select one or more choices from a group. a. dialog box Copyright Cengage Learning. Powered by Cognero.

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b. list box c. text box d. check box ANSWER: RATIONALE:

d In a data entry screen, such as that shown in the accompanying figure, a check box is a control feature that is used to select one or more choices from a group.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 239 240 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: mcq15 LEARNING OBJECTIVES: SAD.12e.08.04 - Summarize the ten guidelines for user interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for User Interface Design KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 1:18 PM 46. If variable input data is needed, a _____ must be provided to explain what is needed. a. dialog box b. list box c. menu bar d. toggle button ANSWER: a RATIONALE: If variable input data is needed, a dialog box opens and explains what is required.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 239 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.04 - Summarize the ten guidelines for user interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for User Interface Design KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 1:21 PM 47. _____ is an online data entry method where a blank form that duplicates or resembles the source document is completed on the screen. a. Form uploading b. Form resetting c. Form pulling d. Form filling ANSWER: d Copyright Cengage Learning. Powered by Cognero.

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RATIONALE:

Form filling is an online data entry method where a blank form that duplicates or resembles the source document is completed on the screen.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 240 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.04 - Summarize the ten guidelines for user interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for User Interface Design KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 2:41 PM 48. An input _____ is a template or pattern that restricts data entry and prevents errors. a. pattern b. mask c. legend d. key ANSWER: b RATIONALE: An input mask is a template or pattern that restricts data entry and prevents errors.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 241 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.04 - Summarize the ten guidelines for user interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for User Interface Design KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 2:42 PM 49. A _____ improves input quality by testing the data and rejecting any entry that fails to meet specified conditions. a. data load rule b. data validation rule c. data requirements rule d. data mining rule ANSWER: b RATIONALE: A data validation rule improves input quality by testing the data and rejecting any entry that fails to meet specified conditions.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 243 QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.04 - Summarize the ten guidelines for user interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for User Interface Design KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 1:25 PM 50. A(n) _____ is a data validation rule that should be applied to mandatory data items. a. sequence check b. range check c. asynchronic check d. existence check ANSWER: d RATIONALE: An existence check can apply to mandatory data items.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 244 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.04 - Summarize the ten guidelines for user interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for User Interface Design KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 2:46 PM 51. A(n) _____ is a data validation rule that is used to verify that data items fall between a specified minimum and maximum value. a. sequence check b. range check c. asynchronous check d. existence check ANSWER: b RATIONALE: A range check can be used to verify that data items fall between a specified minimum and maximum value.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 244 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.04 - Summarize the ten guidelines for user interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for User Interface Design KEYWORDS: Bloom’s: Remember Copyright Cengage Learning. Powered by Cognero.

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52. A _____ is a data validation rule that identifies values that are questionable, but not necessarily wrong. a. sequence check b. range check c. validity check d. reasonableness check ANSWER: d RATIONALE: A reasonableness check identifies values that are questionable but not necessarily wrong.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 244 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.04 - Summarize the ten guidelines for user interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for User Interface Design KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 1:29 PM 53. A(n) _____ is a data validation rule that can be used for data items that must have certain values. a. existence check b. validity check c. batch check d. reasonableness check ANSWER: b RATIONALE: A validity check can be used for data items that must have certain values.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 244 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.04 - Summarize the ten guidelines for user interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for User Interface Design KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 1:31 PM 54. A(n) _____ is a data validation rule that is performed on two or more fields to ensure that they are consistent or reasonable when considered together. a. existence check b. combination check c. data type check Copyright Cengage Learning. Powered by Cognero.

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d. reasonableness check ANSWER: RATIONALE:

b A combination check is performed on two or more fields to ensure that they are consistent or reasonable when considered together.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 244 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.04 - Summarize the ten guidelines for user interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for User Interface Design KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 1:32 PM 55. The term "_____" is familiar to IT professionals, who know that the best time to avoid problems is when the data is entered. a. good input, bad output (GIBO) b. garbage in, garbage out (GIGO) c. poor start, poor finish (PSPF) d. weak hand, weak hold (WHWH) ANSWER: b RATIONALE: The term "garbage in, garbage out (GIGO)" is familiar to IT professionals, who know that the best time to avoid problems is when the data is entered.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 246 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.05 - Design effective source documents and forms NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Source Document and Form Design KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 2:49 PM 56. A _____ collects input data, triggers or authorizes an input action, and provides a record of the original transaction. a. transaction document b. recovery document c. source document d. tester document ANSWER: c RATIONALE: A source document collects input data, triggers or authorizes an input action, and provides a record of the original transaction.

POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Moderate REFERENCES: 246 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.05 - Design effective source documents and forms NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Source Document and Form Design KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 1:34 PM 57. In a source document, the _____ contains codes, identification information, numbers, and dates that are used for storing completed forms. a. control zone b. heading zone c. totals zone d. authorization zone ANSWER: a RATIONALE: The control zone contains codes, identification information, numbers, and dates that are used for storing completed forms.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 246 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.05 - Design effective source documents and forms NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Source Document and Form Design KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 1:36 PM 58. In a source document, the _____ contains any required signatures. a. control zone b. authorization zone c. totals zone d. heading zone ANSWER: b RATIONALE: The authorization zone contains any required signatures.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 246 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.05 - Design effective source documents and forms Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Technology Source Document and Form Design Bloom’s: Remember 1/30/2019 11:38 AM 4/23/2019 1:44 PM

59. In a source document, the main part of a form, called the _____, usually takes up at least half of the space on the form and contains captions and areas for entering variable data. a. instruction zone b. authorization zone c. body zone d. heading zone ANSWER: c RATIONALE: The main part of the form, called the body zone, usually takes up at least half of the space on the form and contains captions and areas for entering variable data.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 246 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.05 - Design effective source documents and forms NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Source Document and Form Design KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 1:45 PM 60. Printed output is used in _____, which are output documents that are later entered back into the same or another information system. a. milestone documents b. tender documents c. turnaround documents d. policy documents ANSWER: c RATIONALE: Printed output also is used in turnaround documents, which are output documents that are later entered back into the same or another information system.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 248 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.06 - Explain printed output report design guidelines and principles NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Printed Output KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM Copyright Cengage Learning. Powered by Cognero.

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61. Although the vast majority of reports are designed graphically, some systems still produce one or more _____ reports that use a character set with fixed spacing. a. fixed-spaced reports b. character-based reports c. figure-based reports d. plot-spaced reports ANSWER: b RATIONALE: Although the vast majority of reports are designed graphically, some systems still produce one or more character-based reports that use a character set with fixed spacing.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 248 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.06 - Explain printed output report design guidelines and principles NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Printed Output KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/24/2019 2:34 PM 62. A(n) _____ produces one or more lines of output for each record processed. a. detail report b. exception report c. summary report d. exigency report ANSWER: a RATIONALE: A detail report produces one or more lines of output for each record processed.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 251 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.07 - Describe three types of printed output reports NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Printed Output KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 1:50 PM 63. A(n) _____ displays only those records that meet a specific condition or conditions. a. detail report b. exception report c. summary report Copyright Cengage Learning. Powered by Cognero.

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d. exigency report ANSWER: RATIONALE:

b An exception report displays only those records that meet a specific condition or conditions.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 251 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.07 - Describe three types of printed output reports NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Printed Output KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 4:00 PM 64. For upper-level managers who often want to see total figures and do not need supporting details, a(n) _____ is appropriate. a. detail report b. exception report c. summary report d. exigency report ANSWER: c RATIONALE: For upper-level managers who often want to see total figures and do not need supporting details, a summary report is appropriate.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 251 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.07 - Describe three types of printed output reports NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Printed Output KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 1:52 PM 65. A _____ usually causes specific actions, such as printing subtotals for a group of records in a report. a. control break b. concatenation character c. subgroup d. character break ANSWER: a RATIONALE: A control break usually causes specific actions, such as printing subtotals for a group of records.

POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Easy REFERENCES: 248 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.06 - Explain printed output report design guidelines and principles NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Printed Output KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 1:53 PM 66. To produce a control break report, the records must be arranged, or sorted, in _____. a. control break order b. control field order c. subgroup field order d. character break order ANSWER: b RATIONALE: To produce a control break report, the records must be arranged, or sorted, in control field order.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 248 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.07 - Describe three types of printed output reports NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Printed Output KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 1:54 PM 67. The _____, which appears at the beginning of a report, identifies the report and contains the report title, date, and other necessary information. a. control head b. report header c. report footer d. character head ANSWER: b RATIONALE: The report header, which appears at the beginning of the report, identifies the report and contains the report title, date, and other necessary information.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 249 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.07 - Describe three types of printed output reports Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Technology Printed Output Bloom’s: Remember 1/30/2019 11:38 AM 4/23/2019 1:56 PM

68. The _____, which appears at the end of a report, can include grand totals for numeric fields and other end-of-report information. a. total field b. report header c. report footer d. character field ANSWER: c RATIONALE: The report footer, which appears at the end of the report, can include grand totals for numeric fields and other end-of-report information.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 249 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.07 - Describe three types of printed output reports NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Printed Output KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 1:58 PM 69. To reach prospective customers and investors, companies use a live or prerecorded _____, which is an audio or video media file distributed over the Internet. a. netpod b. podread c. webOS d. webcast ANSWER: d RATIONALE: To reach prospective customers and investors, companies also use a live or prerecorded webcast, which is an audio or video media file distributed over the Internet.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 252 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.08 - Discuss output and input technology issues NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Technology Issues KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM Copyright Cengage Learning. Powered by Cognero.

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DATE MODIFIED:

4/25/2019 4:05 PM

70. A _____ system allows a customer to request a fax using email, via the company website, or by telephone. a. faxback b. frontfax c. turnfax d. digifax ANSWER: a RATIONALE: An automated fax or faxback system allows a customer to request a fax using email, via the company website, or by telephone.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 253 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.08 - Discuss output and input technology issues NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Technology Issues KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 4:06 PM 71. _____ protects privacy rights and shields an organization’s proprietary data from theft or unauthorized access. a. Aesthetics b. Interface technology c. Ergonomics d. Output security ANSWER: d RATIONALE: Output security protects privacy rights and shields the organization’s proprietary data from theft or unauthorized access.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 255 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.09 - Describe output and input security and control issues NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Security and Control Issues KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 2:04 PM 72. Companies use various _____ methods to maintain output integrity and security. a. output stream b. output aesthetic Copyright Cengage Learning. Powered by Cognero.

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c. output control d. output data ANSWER: c RATIONALE: Companies use various output control methods to maintain output integrity and security.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 255 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.09 - Describe output and input security and control issues NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Security and Control Issues KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 2:07 PM 73. A _____ workstation is a network terminal that supports a full-featured user interface, but limits the printing or copying of data, except to certain network resources that can be monitored and controlled more easily. a. command-line b. disked c. thick d. diskless ANSWER: d RATIONALE: A diskless workstation is a network terminal that supports a full-featured user interface but limits the printing or copying of data, except to certain network resources that can be monitored and controlled.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 256 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.08.09 - Describe output and input security and control issues NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Security and Control Issues KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 2:09 PM Critical Thinking Questions Case 8-1 Betty has a number of report templates at her disposal filed in folders to respond to her boss's requests. In order to know where to find a report that meets the needs of her manager, she first needs to know what category of report will satisfy the request.

74. Betty's lead needs to get a report of all of the purchases made only by his employees, using their employee discount, in a given week. In which of the following folders is she likely to find this category of report? a. Exception reports Copyright Cengage Learning. Powered by Cognero.

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b. Summary reports c. Detail reports d. Control reports ANSWER: RATIONALE:

a An exception report displays only those records that meet a specific condition or conditions.

POINTS: 1 DIFFICULTY: Challenging REFERENCES: 251 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: CASE 8-1 LEARNING OBJECTIVES: SAD.12e.08.07 - Describe three types of printed output reports NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Printed Output KEYWORDS: Bloom’s: Apply DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/23/2019 2:15 PM 75. Betty's manager wants to see just the total sales figures without many of the supporting details. In which of the following folders is she likely to find this category of report? a. Exception reports b. Summary reports c. Detail reports d. Control reports ANSWER: b RATIONALE: Upper-level managers often want to see total figures and do not need supporting details; in that case, a summary report is appropriate.

POINTS: 1 DIFFICULTY: Challenging REFERENCES: 251 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: CASE 8-1 LEARNING OBJECTIVES: SAD.12e.08.07 - Describe three types of printed output reports NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Printed Output KEYWORDS: Bloom’s: Apply DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 4:12 PM Essay 76. List at least six guidelines for creating an interface that is easy to learn and use.

ANSWER: The following are the guidelines for creating an interface that is easy to learn and use: Copyright Cengage Learning. Powered by Cognero.

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        POINTS: RUBRIC:

Focus on system design objectives, rather than calling attention to the interface.

Create a design that is easy to understand and remember. Maintain a common design in all modules of the interface, including the use of color, screen placements, fonts, and the overall ―look and feel.‖ Provide commands, actions, and system responses that are consistent and predictable.

Allow users to correct errors easily.

Clearly label all controls, buttons, and icons.

Select familiar images that users can understand, and provide on-screen instructions that are logical, concise, and clear.

Show all commands in a list of menu items, but dim any commands that are not available to the user.

Make it easy to navigate or return to any level in the menu structure.

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DIFFICULTY: Challenging REFERENCES: 234 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.08.04 - Summarize the ten guidelines for user interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for User Interface Design KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 4:15 PM 77. Briefly describe (including examples in your answer) at least six of the types of data validation rules used in the input process.

ANSWER: 1. A sequence check can be used when the data must be in some predetermined sequence.

If the user must enter work orders in numerical sequence, for example, then an out-ofsequence order number indicates an error, or if the user must enter transactions chronologically, then a transaction with an out-of-sequence date indicates an error.

2. An existence check can apply to mandatory data items. For example, if an employee record requires a Social Security number, an existence check would not allow the user to save the record until he or she enters a suitable value in the Social Security number field.

3. A data type check can test to ensure that a data item fits the required data type. For example, a numeric field must have only numbers or numeric symbols, and an alphabetic field can contain only the characters A through Z (or a through z).

4. A range check can be used to verify that data items fall between a specified minimum and maximum value. The daily hours worked by an employee, for example, must fall within the range of 0 to 24. When the validation check involves a minimum or a maximum value, but not both, it is called a limit check. Checking that a payment amount is greater than zero, but not specifying a maximum value, is an example of a limit check.

Copyright Cengage Learning. Powered by Cognero.

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POINTS: RUBRIC:

5. A reasonableness check identifies values that are questionable, but not necessarily wrong. For example, input payment values of $.05 and $5,000,000.00 both pass a simple limit check for a payment value greater than zero, and yet both values could be errors.

Similarly, a daily hours worked value of 24 passes a 0 to 24 range check; however, the value seems unusual, and the system should verify it using a reasonableness check.

6. A validity check can be used for data items that must have certain values. For example, if an inventory system has 20 valid item classes, then any input item that does not match one of the valid classes will fail the check. Verifying that a customer number on an order matches a customer number in the customer file is another type of validity check. Because the value entered must refer to another value, that type of check also is called referential integrity. Another validity check might verify that a new customer number does not match a number already stored in the customer master file.

7. A combination check is performed on two or more fields to ensure that they are consistent or reasonable when considered together. Even though all the fields involved in a combination check might pass their individual validation checks, the combination of the field values might be inconsistent or unreasonable. For example, if an order input for 30 units of a particular item has an input discount rate applicable only for purchases of 100 or more units, then the combination is invalid; either the input order quantity or the input discount rate is incorrect.

8. Batch controls are totals used to verify batch input. Batch controls might check data items such as record counts and numeric field totals. For example, before entering a batch of orders, a user might calculate the total number of orders and the sum of all the order quantities. When the batch of orders is entered, the order system also calculates the same two totals. If the system totals do not match the input totals, then a data entry error has occurred. Unlike the other validation checks, batch controls do not identify specific errors.

For example, if the sum of all the order quantities does not match the batch control total, you know only that one or more orders in that batch were entered incorrectly or not input.

The batch control totals often are called hash totals because they are not meaningful numbers themselves, but are useful for comparison purposes.

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DIFFICULTY: Moderate REFERENCES: 243-245 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.08.04 - Summarize the ten guidelines for user interface design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for User Interface Design KEYWORDS: Bloom’s: Understand DATE CREATED: 4/23/2019 2:17 PM DATE MODIFIED: 4/25/2019 4:22 PM 78. Describe the characteristics of a detail report.

ANSWER: A detail report produces one or more lines of output for each record processed. Because it contains one or more lines for each record, a detail report can be quite lengthy. Consider, for example, a large auto parts business. If the firm stocks 3,000 parts, then the detail Copyright Cengage Learning. Powered by Cognero.

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POINTS: RUBRIC:

report would include 3,000 detail lines on approximately 50 printed pages. A user who wants to locate any part in short supply has to examine 3,000 detail lines to find the critical items. A better alternative might be an exception report.

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DIFFICULTY: Challenging REFERENCES: 251 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.08.06 - Explain printed output report design guidelines and principles NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for User Interface Design KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 4:23 PM 79. Explain how podcasts are used for sales and marketing.

ANSWER: A podcast is a specially formatted digital audio file that can be downloaded by Internet users from a variety of content providers. Many firms use podcasts as sales and marketing tools and to communicate with their own employees. Using software such as iTunes, users can receive a podcast, launch the file on their computer, and store it on their portable player. Podcasts can include images, sounds, and video.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

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Student explains how podcasts are used for sales and marketing.

DIFFICULTY: Challenging REFERENCES: 253 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.08.08 - Discuss output and input technology issues NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for User Interface Design KEYWORDS: Bloom’s: Understand DATE CREATED: 4/23/2019 2:18 PM DATE MODIFIED: 4/25/2019 4:25 PM Copyright Cengage Learning. Powered by Cognero.

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80. Give some examples of how the user interface continues to evolve.

ANSWER: The user interface continues to evolve. The widespread use of mobile devices such as the iPad and other tablets, coupled with the ubiquity of the iPhone and other smartphones, has greatly influenced user interface design. Indeed, key user experience lessons from these devices have been reflected back into the user interface for mainstream operating systems such as Mac OS X and Microsoft Windows.

POINTS: RUBRIC:

It is difficult to predict the future, but the introduction of the Apple Watch, Google’s Wear OS, Fitbit’s fitness trackers, and other wearable devices promises to further shake up user interface design principles. Advanced technology will support the evolution, but the real driving force will be user empowerment, which results in customer satisfaction, increased productivity, and bottom-line savings.

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DIFFICULTY: Challenging REFERENCES: 257 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.08.10 - Explain emerging user interface trends, including modular design, responsive web design, and prototypes NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Guidelines for User Interface Design KEYWORDS: Bloom’s: Understand DATE CREATED: 4/23/2019 2:19 PM DATE MODIFIED: 4/25/2019 4:27 PM

True / False 1. Web-based designs are dependent on a specific combination of hardware and software. a. True b. False ANSWER: False RATIONALE: Web-based designs are not tied to any specific combination of hardware and software.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 274 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.03 - Define the major characteristics of web-based design NATIONAL STANDARDS: United States - BUSPROG: Technology Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

Web-Based Design Bloom’s: Understand 1/30/2019 11:38 AM 4/24/2019 3:14 PM

2. A web-based data design requires users to have powerful workstations. a. True b. False ANSWER: False RATIONALE: Web-based systems do not require powerful workstations.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 274 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.03 - Define the major characteristics of web-based design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Web-Based Design KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/24/2019 3:16 PM 3. Migrating a traditional database design to the web can require design modification, additional software, and some added expense. a. True b. False ANSWER: True RATIONALE: Migrating a traditional database design to the web can require design modification, additional software, and some added expense.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 274 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.03 - Define the major characteristics of web-based design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Web-Based Design KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/27/2019 4:36 PM 4. Web-based systems are popular because they offer ease of access, cost-effectiveness, and worldwide connectivity. a. True b. False ANSWER: True RATIONALE: Web-based systems are popular because they offer ease of access, cost-effectiveness, and Copyright Cengage Learning. Powered by Cognero.

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worldwide connectivity.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 274 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.03 - Define the major characteristics of web-based design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Web-Based Design KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/24/2019 3:19 PM 5. In a table or file, each column represents a record and each row represents a field. a. True b. False ANSWER: False RATIONALE: In a table or file, each column represents a field, or characteristic of the entity, and each row represents a record, which is an individual instance, or occurrence of the entity.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 276 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.04 - Define data design terminology NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Design Terms KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/27/2019 4:38 PM 6. A common field is an attribute that appears in only one entity. a. True b. False ANSWER: False RATIONALE: A common field is an attribute that appears in more than one entity.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 276 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.04 - Define data design terminology NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Design Terms KEYWORDS: Bloom’s: Remember Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

1/30/2019 11:38 AM 4/24/2019 3:21 PM

7. A primary key is composed of exactly two fields. a. True b. False ANSWER: False RATIONALE: A primary key is a field or combination of fields that uniquely and minimally identifies a particular member of an entity. A primary key can be based on a single field or composed of two or more fields.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 276 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.04 - Define data design terminology NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Design Terms KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/27/2019 4:42 PM 8. Like a primary key, a foreign key must be unique. a. True b. False ANSWER: False RATIONALE: Unlike a primary key, a foreign key need not be unique.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 278 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.04 - Define data design terminology NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Design Terms KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/24/2019 3:24 PM 9. Three main types of relationships can exist between entities: a one-to-one relationship, abbreviated 1:1; a one-to-many relationship, abbreviated 1:M; and a many-to-many relationship, abbreviated M:N. a. True b. False ANSWER: True RATIONALE: Three main types of relationships can exist between entities: a one-to-one relationship, abbreviated 1:1; a one-to-many relationship, abbreviated 1:M; and a many-to-many Copyright Cengage Learning. Powered by Cognero.

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relationship, abbreviated M:N. POINTS: 1 DIFFICULTY: Easy REFERENCES: 280 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.05 - Draw entity-relationship diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Entity-Relationship Diagrams KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/24/2019 3:25 PM 10. A repeating group is a set of one or more fields that can occur only once in a single record, with each occurrence having the same value. a. True b. False ANSWER: False RATIONALE: A repeating group is a set of one or more fields that can occur any number of times in a single record, with each occurrence having different values.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 285 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.06 - Apply data normalization NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Normalization KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/24/2019 3:26 PM 11. Field X is functionally dependent on field Y if the value of field X depends on the value of field Y. a. True b. False ANSWER: True RATIONALE: Field X is functionally dependent on field Y if the value of field X depends on the value of field Y. POINTS: 1 DIFFICULTY: Easy REFERENCES: 287 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.06 - Apply data normalization NATIONAL STANDARDS: United States - BUSPROG: Technology Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

Data Normalization Bloom’s: Remember 1/30/2019 11:38 AM 4/24/2019 3:28 PM

12. A table design is in third normal form (3NF) if it is in 2NF and if all nonkey fields are dependent on one another. a. True b. False ANSWER: False RATIONALE: A table design is in third normal form (3NF) if it is in 2NF and if no nonkey field is dependent on another nonkey field.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 291 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.06 - Apply data normalization NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Normalization KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/24/2019 3:29 PM 13. The basic elements of logical storage are alphabetic or numeric characters, such as the letter A or the number 9. a. True b. False ANSWER: True RATIONALE: Logical storage consists of alphabetic and numeric characters, such as the letter A or the number 9.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 303 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.08 - Explain data storage tools and techniques, including logical versus physical storage NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Storage and Access KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/24/2019 3:31 PM 14. Audit log files, which record details of all accesses and changes to a file or database, can be used to recover changes made since the last backup. a. True b. False Copyright Cengage Learning. Powered by Cognero.

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ANSWER: RATIONALE:

True Audit log files, which record details of all accesses and changes to a file or database, can be used to recover changes made since the last backup.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 305 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.10 - Explain data control measures NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Control KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/24/2019 3:33 PM 15. To resolve potential database connectivity and access problems, companies use ODBC-compliant software that enables communication among various systems and DBMSs. a. True b. False ANSWER: True RATIONALE: To resolve potential database connectivity and access problems, companies use ODBCcompliant software that enables communication among various systems and DBMSs. POINTS: 1 DIFFICULTY: Easy REFERENCES: 274 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.03 - Define the major characteristics of web-based design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Control KEYWORDS: Bloom’s: Remember DATE CREATED: 4/24/2019 3:34 PM DATE MODIFIED: 4/24/2019 3:36 PM 16. The three normal forms constitute a progression in which second normal form represents the best design. a. True b. False ANSWER: False RATIONALE: The three normal forms constitute a progression in which third normal form represents the best design.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 285 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.06 - Apply data normalization Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Technology Data Control Bloom’s: Remember 4/24/2019 3:36 PM 4/24/2019 3:38 PM

17. Cipher codes distinguish items by using a series of subgroups of digits. a. True b. False ANSWER: False RATIONALE: Significant digit codes distinguish items by using a series of subgroups of digits.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 298 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.09 - Explain data coding NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Control KEYWORDS: Bloom’s: Remember DATE CREATED: 4/24/2019 3:39 PM DATE MODIFIED: 4/24/2019 3:40 PM 18. Most magazine subscription codes are action codes. a. True b. False ANSWER: False RATIONALE: Most magazine subscription codes are derivation codes.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 299 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.09 - Explain data coding NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Control KEYWORDS: Bloom’s: Remember DATE CREATED: 4/24/2019 3:41 PM DATE MODIFIED: 4/25/2019 8:49 PM 19. Systems that interact with a DBMS are relatively independent of how the physical data is maintained. a. True b. False ANSWER: True RATIONALE: Systems that interact with a DBMS are relatively independent of how the physical data is Copyright Cengage Learning. Powered by Cognero.

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maintained.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 272 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.01 - Explain basic data design concepts, including data structures, database management systems, and the evolution of the relational database model NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Control KEYWORDS: Bloom’s: Remember DATE CREATED: 4/24/2019 3:42 PM DATE MODIFIED: 4/25/2019 8:51 PM 20. A subschema is a view of the database used by one or more systems or users. a. True b. False ANSWER: True RATIONALE: A subschema is a view of the database used by one or more systems or users.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 273 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.02 - Explain the main components of a DBMS NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Control KEYWORDS: Bloom’s: Remember DATE CREATED: 4/24/2019 3:42 PM DATE MODIFIED: 4/25/2019 8:53 PM 21. The database and the Internet speak the same language. a. True b. False ANSWER: False RATIONALE: The database and the Internet speak two different languages.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 275 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.03 - Define the major characteristics of web-based design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Control Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom’s: Remember 4/24/2019 3:42 PM 4/25/2019 8:55 PM

22. Common fields can be used to link entities in various types of relationships. a. True b. False ANSWER: True RATIONALE: Common fields can be used to link entities in various types of relationships.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 276 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.04 - Define data design terminology NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Control KEYWORDS: Bloom’s: Remember DATE CREATED: 4/24/2019 3:42 PM DATE MODIFIED: 4/25/2019 8:57 PM 23. A secondary key is a field in one table that must match a primary key value in another table in order to establish the relationship between the two tables. a. True b. False ANSWER: False RATIONALE: A foreign key is a field in one table that must match a primary key value in another table in order to establish the relationship between the two tables.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 278 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.04 - Define data design terminology NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Control KEYWORDS: Bloom’s: Remember DATE CREATED: 4/24/2019 3:42 PM DATE MODIFIED: 4/25/2019 8:59 PM 24. An M:N relationship is different from 1:1 or 1:M relationships because the event or transaction that links the two entities is actually a third entity, called an associative entity, that has its own characteristics. a. True b. False ANSWER: True RATIONALE: An M:N relationship is different from 1:1 or 1:M relationships because the event or Copyright Cengage Learning. Powered by Cognero.

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transaction that links the two entities is actually a third entity, called an associative entity, that has its own characteristics.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 282 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.05 - Draw entity-relationship diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Control KEYWORDS: Bloom’s: Remember DATE CREATED: 4/24/2019 3:43 PM DATE MODIFIED: 4/25/2019 9:01 PM 25. Encryption is the process of creating table designs by assigning specific fields or attributes to each table in the database. a. True b. False ANSWER: False RATIONALE: Normalization is the process of creating table designs by assigning specific fields or attributes to each table in the database.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 284 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.06 - Apply data normalization NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Control KEYWORDS: Bloom’s: Remember DATE CREATED: 4/24/2019 3:43 PM DATE MODIFIED: 4/25/2019 9:04 PM 26. A 3NF design avoids redundancy and data integrity problems that still can exist in 2NF designs. a. True b. False ANSWER: True RATIONALE: A 3NF design avoids redundancy and data integrity problems that still can exist in 2NF designs.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 290 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.06 - Apply data normalization NATIONAL STANDARDS: United States - BUSPROG: Technology Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

Data Control Bloom’s: Remember 4/24/2019 3:43 PM 4/25/2019 9:09 PM

27. A schema is a set of letters or numbers that represents a data item. a. True b. False ANSWER: False RATIONALE: A code is a set of letters or numbers that represents a data item.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 297 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.07 - Utilize codes to simplify output, input, and data formats NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Control KEYWORDS: Bloom’s: Remember DATE CREATED: 4/24/2019 3:43 PM DATE MODIFIED: 4/25/2019 9:08 PM 28. College course numbers usually are assigned using a block sequence code. a. True b. False ANSWER: True RATIONALE: College course numbers usually are assigned using a block sequence code.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 298 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.07 - Utilize codes to simplify output, input, and data formats NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Control KEYWORDS: Bloom’s: Remember DATE CREATED: 4/24/2019 3:43 PM DATE MODIFIED: 4/25/2019 9:10 PM 29. Mainframe storage refers to data that a user can view, understand, and access, regardless of how or where that information actually is organized or stored. a. True b. False ANSWER: False RATIONALE: Logical storage refers to data that a user can view, understand, and access, regardless of how or where that information actually is organized or stored.

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POINTS: 1 DIFFICULTY: Moderate REFERENCES: 302 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.08 - Explain data storage tools and techniques, including logical versus physical storage NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Control KEYWORDS: Bloom’s: Remember DATE CREATED: 4/24/2019 3:43 PM DATE MODIFIED: 4/25/2019 9:13 PM 30. A logical record is a set of field values that describes a single person, place, thing, or event. a. True b. False ANSWER: True RATIONALE: A logical record is a set of field values that describes a single person, place, thing, or event.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 303 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.08 - Explain data storage tools and techniques, including logical versus physical storage NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Control KEYWORDS: Bloom’s: Remember DATE CREATED: 4/24/2019 3:43 PM DATE MODIFIED: 4/25/2019 9:14 PM Multiple Choice 31. A _____, which is a framework for organizing, storing, and managing data, consists of files or tables that interact in various ways. a. data structure b. data roster c. data object d. data log ANSWER: a RATIONALE: A data structure, which is a framework for organizing, storing, and managing data, consists of files or tables that interact in various ways.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 269 QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.01 - Explain basic data design concepts, including data structures, database management systems, and the evolution of the relational database model NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Design Concepts KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/24/2019 3:48 PM 32. A(n) _____ is a collection of tools, features, and interfaces that enables users to add, update, manage, access, and analyze data. a. data logger framework b. database management system c. integrated development environment d. advanced host controller system ANSWER: b RATIONALE: A database management system (DBMS) is a collection of tools, features, and interfaces that enables users to add, update, manage, access, and analyze data.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 271 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.01 - Explain basic data design concepts, including data structures, database management systems, and the evolution of the relational database model NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Design Concepts KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/24/2019 3:49 PM 33. _____ means that a system can be expanded, modified, or downsized easily to meet the rapidly changing needs of a business enterprise. a. Scalability b. Compatibility c. Cardinality d. Functionality ANSWER: a RATIONALE: Scalability means that a system can be expanded, modified, or downsized easily to meet the rapidly changing needs of a business enterprise.

POINTS: DIFFICULTY: REFERENCES: QUESTION TYPE:

1 Easy 271 Multiple Choice

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.01 - Explain basic data design concepts, including data structures, database management systems, and the evolution of the relational database model NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Design Concepts KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/24/2019 3:50 PM 34. The inherent efficiency of high-volume processing on larger computers is called _____. a. monopoly b. economy of scope c. cardinality d. economy of scale ANSWER: d RATIONALE: The inherent efficiency of high-volume processing on larger computers is called economy of scale.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 272 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.01 - Explain basic data design concepts, including data structures, database management systems, and the evolution of the relational database model NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Design Concepts KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/24/2019 3:51 PM 35. Typically, a database management system is managed by a person called a _____, who assesses overall requirements and maintains the database for the benefit of an entire organization rather than a single department or user. a. database administrator b. business intelligence analyst c. database consumer d. big data analyst ANSWER: a RATIONALE: A DBMS is typically managed by a person called a database administrator (DBA). The DBA assesses overall requirements and maintains the database for the benefit of the entire organization rather than a single department or user.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 272 QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: SAD.12e.09.02 - Explain the main components of a DBMS NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Design Concepts KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/27/2019 5:10 PM 36. A(n) _____ allows a user to specify a task without specifying how the task will be accomplished. a. procedural language b. query by example language c. query language d. imperative language ANSWER: c RATIONALE: A query language allows a user to specify a task without specifying how the task will be accomplished.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 273 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.02 - Explain the main components of a DBMS NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: DBMS Components KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/24/2019 3:54 PM 37. With a _____, users provide an example of the data requested. a. query language b. data table c. query by example language d. data frame ANSWER: c RATIONALE: With a query by example (QBE) language, the user provides an example of the data requested.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 273 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.02 - Explain the main components of a DBMS NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: DBMS Components KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM Copyright Cengage Learning. Powered by Cognero.

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DATE MODIFIED:

4/24/2019 3:55 PM

38. A _____ controls database operations, including storing, retrieving, updating, and deleting data. a. data manipulation language b. data device language c. data definition language d. data query language ANSWER: a RATIONALE: A data manipulation language (DML) controls database operations, including storing, retrieving, updating, and deleting data.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 273 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.02 - Explain the main components of a DBMS NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: DBMS Components KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/24/2019 3:56 PM 39. The complete definition of a database, including descriptions of all fields, tables, and relationships, is called a _____. a. viewport b. schema c. framework d. cell ANSWER: b RATIONALE: The complete definition of a database, including descriptions of all fields, tables, and relationships, is called a schema.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 273 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.02 - Explain the main components of a DBMS NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: DBMS Components KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/24/2019 3:58 PM 40. _____ is an industry-standard protocol that makes it possible for software from different vendors to interact and exchange data. a. ActiveX data object (ADO) b. Java virtual connector (JVC) Copyright Cengage Learning. Powered by Cognero.

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c. Open database connectivity (ODBC) d. Open embedded connectivity (OEC) ANSWER: c RATIONALE: Open database connectivity (ODBC) is an industry-standard protocol that makes it possible for software from different vendors to interact and exchange data.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 274 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.02 - Explain the main components of a DBMS NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: DBMS Components KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/24/2019 4:00 PM 41. _____ enables Java applications to exchange data with any database that uses SQL statements and is compliant with its standard. a. Java runtime environment (JRE) b. Java eclipse framework connectivity (JEFC) c. Java virtual machine (JVM) d. Java database connectivity (JDBC) ANSWER: d RATIONALE: JDBC enables Java applications to exchange data with any database that uses SQL statements and is JDBC-compliant.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 274 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.02 - Explain the main components of a DBMS NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: DBMS Components KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/24/2019 4:07 PM 42. To bridge the gap between a database and the Internet, it is necessary to use _____, which is software that integrates different applications and allows them to exchange data. a. middleware b. a stack c. a server d. firmware ANSWER: a RATIONALE: To bridge the gap, it is necessary to use middleware, which is a software that integrates Copyright Cengage Learning. Powered by Cognero.

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different applications and allows them to exchange data.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 275 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.04 - Define data design terminology NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Web-Based Design KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/27/2019 5:17 PM 43. During the systems design phase, _____ are used to organize, access, and maintain data structures. a. glossary fields b. common fields c. content fields d. key fields ANSWER: d RATIONALE: During the systems design phase, key fields are used to organize, access, and maintain data structures.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 276 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.04 - Define data design terminology NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Design Terms KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 10:33 AM

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44. In the accompanying figure, a _____ is a field or combination of fields that uniquely and minimally identifies a particular member of an entity. a. primary key b. secondary key c. candidate key Copyright Cengage Learning. Powered by Cognero.

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d. foreign key ANSWER: RATIONALE:

a A primary key is a field or combination of fields that uniquely and minimally identifies a particular member of an entity.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 276 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: 9-13 LEARNING OBJECTIVES: SAD.12e.09.04 - Define data design terminology NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Design Terms KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 10:34 AM 45. In the accompanying figure, any field that serves as a primary key is called a _____. a. candidate key b. secondary key c. combination key d. foreign key ANSWER: a RATIONALE: Any field that can serve as a primary key is called a candidate key.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 278 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: 9-13 LEARNING OBJECTIVES: SAD.12e.09.04 - Define data design terminology NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Design Terms KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 10:36 AM 46. In the accompanying figure, a _____ is a field in one table that must match a primary key value in another table in order to establish the relationship between the two tables. a. secondary key b. candidate key c. combination key d. foreign key ANSWER: d RATIONALE: A foreign key is a field in one table that must match a primary key value in another table in order to establish the relationship between the two tables.

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POINTS: 1 DIFFICULTY: Moderate REFERENCES: 278 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: 9-13 LEARNING OBJECTIVES: SAD.12e.09.04 - Define data design terminology NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Design Terms KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 10:37 AM 47. Any field that is not a primary key or a candidate key is called a _____. a. no-frills field b. nonkey field c. secondary field d. foreign field ANSWER: b RATIONALE: Any field that is not a primary key or a candidate key is called a nonkey field.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 278 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: 9-13 LEARNING OBJECTIVES: SAD.12e.09.04 - Define data design terminology NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Design Terms KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 10:38 AM 48. If a primary key combines two or more fields, then it is called a _____. a. foreign key b. composite key c. dedicated key d. candidate key ANSWER: b RATIONALE: If a primary key combines two or more fields, then it is called a composite key.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 276 QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: SAD.12e.09.04 - Define data design terminology NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Design Terms KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 10:40 AM 49. A _____, which is not unique, is a field or combination of fields that can be used to access or retrieve records. a. no-frills key b. super key c. secondary key d. foreign key ANSWER: c RATIONALE: A secondary key is a field or combination of fields that can be used to access or retrieve records. Secondary key values are not unique.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 278 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.04 - Define data design terminology NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Design Terms KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 10:42 AM 50. One type of validity check, called _____, is a set of rules that avoids data inconsistency and quality problems. a. candidate integrity b. foreign integrity c. referential integrity d. combinatorial integrity ANSWER: c RATIONALE: One type of validity check, called referential integrity, is a set of rules that avoids data inconsistency and quality problems.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 279 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.04 - Define data design terminology NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Design Terms KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM Copyright Cengage Learning. Powered by Cognero.

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DATE MODIFIED:

4/25/2019 10:43 AM

51. A(n) _____ is a graphical model of an information system that depicts the logical relationships and interaction among system entities. a. entity-relationship diagram (ERD) b. illustration flow chart c. query relationship diagram (QRD) d. data chart ANSWER: a RATIONALE: An entity-relationship diagram (ERD) is a model that shows the logical relationships and interaction among system entities.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 280 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.05 - Draw entity-relationship diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Entity-Relationship Diagrams KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 10:44 AM 52. In an entity-relationship diagram, entities are commonly represented as _____. a. triangles b. circles c. rectangles d. hexagons ANSWER: c RATIONALE: Although there are different ways to draw ERDs, a popular method is to represent entities as rectangles and relationships as diamond shapes.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 280 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.05 - Draw entity-relationship diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Entity-Relationship Diagrams KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 10:45 AM 53. _____ describes the numeric relationship between two entities and shows how instances of one entity relate to instances of another entity. a. Scalability Copyright Cengage Learning. Powered by Cognero.

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b. Compatibility c. Cardinality d. Functionality ANSWER: RATIONALE:

c Cardinality describes the numeric relationship between two entities and shows how instances of one entity relate to instances of another entity.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 283 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.05 - Draw entity-relationship diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Entity-Relationship Diagrams KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 10:46 AM 54. A common method of cardinality notation is called _____ because of the shapes, which include circles, bars, and symbols that indicate various possibilities. a. big O notation b. dark resistor’s notation c. crow's foot notation d. hash topology notation ANSWER: c RATIONALE: A common method of cardinality notation is called crow’s foot notation because of the shapes, which include circles, bars, and symbols that indicate various possibilities.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 283 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.05 - Draw entity-relationship diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Entity-Relationship Diagrams KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 10:48 AM 55. _____ is the process of creating table designs by assigning specific fields or attributes to each table in a database. a. Encapsulation b. Normalization c. Abstraction d. Encryption ANSWER: b RATIONALE: Normalization is the process of creating table designs by assigning specific fields or Copyright Cengage Learning. Powered by Cognero.

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attributes to each table in the database.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 284 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.06 - Apply data normalization NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Normalization KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 10:49 AM 56. A _____ specifies the fields and identifies the primary key in a particular file. a. frame design b. table design c. viewport d. window ANSWER: b RATIONALE: A table design specifies the fields and identifies the primary key in a particular table or file.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 284 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.06 - Apply data normalization NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Normalization KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 10:51 AM 57. Designing tables is easier if a _____ is used to show a table’s structure, fields, and primary key. a. distinct notation format b. multifaceted notation format c. viewport notation format d. standard notation format ANSWER: d RATIONALE: Designing tables is easier if a standard notation format is used to show a table’s structure, fields, and primary key.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 285 QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: SAD.12e.09.06 - Apply data normalization NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Normalization KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 10:52 AM 58. A table design that contains a repeating group is called _____. a. normalized b. unnormalized c. unsynchronized d. synchronized ANSWER: b RATIONALE: A table design that contains a repeating group is called unnormalized.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 285 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.06 - Apply data normalization NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Normalization KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 10:53 AM 59. A table is in _____ if it does not contain a repeating group. a. second normal form b. first normal form c. third normal form d. fourth normal form ANSWER: b RATIONALE: A table is in first normal form (1NF) if it does not contain a repeating group.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 286 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.06 - Apply data normalization NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Normalization KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 10:54 AM Copyright Cengage Learning. Powered by Cognero.

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60. A table is in _____ if it is in first normal form and if all fields that are not part of the primary key are functionally dependent on the entire primary key. a. second normal form b. zeroth normal form c. third normal form d. fourth normal form ANSWER: a RATIONALE: A table design is in second normal form (2NF) if it is in 1NF and if all fields that are not part of the primary key are functionally dependent on the entire primary key.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 287 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.06 - Apply data normalization NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Normalization KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 10:55 AM 61. A _____ is a set of letters or numbers that represents a data item. a. business glossary b. data dictionary c. mnemonic d. code ANSWER: d RATIONALE: A code is a set of letters or numbers that represents a data item.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 297 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.07 - Utilize codes to simplify output, input, and data formats NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Using Codes KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 10:58 AM 62. _____ are numbers or letters assigned in a specific order. a. Sequence codes b. Category codes c. Significant digit codes d. Derivation codes ANSWER: a Copyright Cengage Learning. Powered by Cognero.

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RATIONALE: Sequence codes are numbers or letters assigned in a specific order.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 298 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.07 - Utilize codes to simplify output, input, and data formats NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Using Codes KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 10:58 AM 63. Some abbreviation codes are called _____ codes because they use a specific combination of letters that are easy to remember. a. harmonic b. sequence c. mnemonic d. rhapsodic ANSWER: c RATIONALE: Some abbreviation codes are called mnemonic codes because they use a specific combination of letters that are easy to remember.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 298 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.07 - Utilize codes to simplify output, input, and data formats NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Using Codes KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 10:59 AM 64. _____ combine data from different item attributes, or characteristics, to build a code. a. Sequence codes b. Category codes c. Significant digit codes d. Derivation codes ANSWER: d RATIONALE: Derivation codes combine data from different item attributes, or characteristics.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 299 QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.07 - Utilize codes to simplify output, input, and data formats NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Using Codes KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 11:01 AM 65. _____ use a keyword to encode a number. a. Cipher codes b. Identifier codes c. Action codes d. Associative codes ANSWER: a RATIONALE: Cipher codes use a keyword to encode a number.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 299 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.07 - Utilize codes to simplify output, input, and data formats NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Using Codes KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 11:01 AM 66. _____ is an integrated collection of data that can include seemingly unrelated information, no matter where it is stored in the company. a. A data warehouse b. A data frame c. Pseudo-data d. Metadata ANSWER: a RATIONALE: A data warehouse is an integrated collection of data that can include seemingly unrelated information, no matter where it is stored in the company.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 301 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.08 - Explain data storage tools and techniques, including logical versus physical storage NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Storage and Access KEYWORDS: Bloom’s: Remember Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

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67. _____ is designed to serve the needs of a specific department, such as sales, marketing, or finance. a. A data mart b. A data frame c. Pseudo-data d. Metadata ANSWER: a RATIONALE: A data mart is designed to serve the needs of a specific department, such as sales, marketing, or finance.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 301 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.08 - Explain data storage tools and techniques, including logical versus physical storage NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Storage and Access KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/27/2019 5:44 PM 68. The data mining technique that relies on association rule learning is often called _____. a. simulated analysis b. virtual storage analysis c. strategy-oriented analysis d. market basket analysis ANSWER: d RATIONALE: The data mining technique that relies on association rule learning is often called market basket analysis.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 302 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.08 - Explain data storage tools and techniques, including logical versus physical storage NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Storage and Access KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/27/2019 5:45 PM 69. _____ is strictly hardware related because it involves the process of reading and writing binary data to physical media, Copyright Cengage Learning. Powered by Cognero.

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such as a hard drive, CD/DVD, or network-based storage device. a. Logical storage b. Virtual storage c. Simulated storage d. Physical storage ANSWER: d RATIONALE: Physical storage is strictly hardware related because it involves the process of reading and writing binary data to physical media such as a hard drive, CD/DVD, or network-based storage device.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 302 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.08 - Explain data storage tools and techniques, including logical versus physical storage NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Storage and Access KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/27/2019 5:46 PM 70. A long integer format uses _____ bits to represent the number 1,234,567,890 in binary form. a. 12 b. 24 c. 30 d. 32 ANSWER: d RATIONALE: A long integer format uses 32 bits, or four bytes, to represent the number 1,234,567,890 in binary form.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 303 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.08 - Explain data storage tools and techniques, including logical versus physical storage NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Storage and Access KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 11:10 AM 71. Binary digits have only _____ possible value(s). a. one b. two Copyright Cengage Learning. Powered by Cognero.

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c. three d. four ANSWER: RATIONALE:

b Computers represent data as bits (short for binary digits) that have only two possible values: 1 and 0.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 303 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.08 - Explain data storage tools and techniques, including logical versus physical storage NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Storage and Access KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/27/2019 5:48 PM 72. _____, a coding method that uses one byte per character, is used on mainframe computers and high-capacity servers. a. ASCII (American Standard Code for Information Interchange) b. EBCDIC (Extended Binary Coded Decimal Interchange Code) c. Unicode d. ISO (International Organization for Standardization) ANSWER: b RATIONALE: EBCDIC (pronounced EB-see-dik), which stands for Extended Binary Coded Decimal Interchange Code, is a coding method used on mainframe computers and high-capacity servers.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 303 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.08 - Explain data storage tools and techniques, including logical versus physical storage NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Storage and Access KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/25/2019 11:14 AM 73. _____ is the process of converting readable data into unreadable characters to prevent unauthorized access to the data. a. Encapsulation b. Normalization c. Standardization d. Encryption ANSWER: d Copyright Cengage Learning. Powered by Cognero.

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RATIONALE:

Encryption is the process of converting readable data into unreadable characters to prevent unauthorized access to the data.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 305 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.09.10 - Explain data control measures NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Control KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/27/2019 5:49 PM Critical Thinking Questions Case 9-1 Eamon is planning to start an online store that specializes in books and electronics. Since it’s his first business, he has a lot of doubts. Help Eamon set up his business by answering the following questions.

74. Eamon wants to provide a discount to premium buyers who order in large quantities. He wants to create a code for each price and share it with them. Also, he wants to ensure that only the premium buyers can decipher the code shared. In this scenario, which of the following codes would you suggest that Eamon use? a. Cipher code b. Mnemonic code c. Action code d. Derivation code ANSWER: a RATIONALE: Cipher codes use a keyword to encode a number.

POINTS: 1 DIFFICULTY: Challenging REFERENCES: 299 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: Case 9-1 LEARNING OBJECTIVES: SAD.12e.09.07 - Utilize codes to simplify output, input, and data formats NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Using Codes KEYWORDS: Bloom’s: Apply DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/27/2019 5:50 PM 75. Eamon plans to operate three warehouses, in different cities, to support his business. To find the exact location of a product, he wants to establish a code that identifies a product’s warehouse location, floor number, section number, aisle number, and bin number. By doing this, he can ship the ordered products faster. Which of the following codes would you suggest that Eamon use? a. Significant digit code Copyright Cengage Learning. Powered by Cognero.

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b. Block sequence code c. Sequence code d. Action code ANSWER: a RATIONALE: Significant digit codes distinguish items by using a series of subgroups of digits.

POINTS: 1 DIFFICULTY: Challenging REFERENCES: 298 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: Case 9-1 LEARNING OBJECTIVES: SAD.12e.09.07 - Utilize codes to simplify output, input, and data formats NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Using Codes KEYWORDS: Bloom’s: Apply DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/27/2019 5:52 PM Essay 76. List and discuss at least five specific database management system (DBMS) advantages.

ANSWER: • Scalability: Scalability means that a system can be expanded, modified, or downsized easily to meet the rapidly changing needs of a business enterprise. For example, if a company decides to add data about secondary suppliers of material it uses, a new table can be added to the relational database and linked with a common field.

• Economy of scale: Database design allows better utilization of hardware. If a company maintains an enterprise-wide database, processing is less expensive using powerful servers and communication networks. The inherent efficiency of high-volume processing on larger computers is called economy of scale.

• Enterprise-wide application: A DBMS is typically managed by a person called a database administrator (DBA). The DBA assesses overall requirements and maintains the database for the benefit of the entire organization rather than a single department or user.

Database systems can support enterprise-wide applications more effectively than file processing systems.

• Stronger standards: Effective database administration helps ensure that standards for data names, formats, and documentation are followed uniformly throughout the organization.

• Better security: The DBA can define authorization procedures to ensure that only legitimate users can access the database and can allow different users to have different levels of access. Most DBMSs provide sophisticated security support.

• Data independence: Systems that interact with a DBMS are relatively independent of how the physical data is maintained. That design provides the DBA flexibility to alter data structures without modifying information systems that use the data.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

Below Expectations

Developing

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Student lists five DBMS advantages.

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DIFFICULTY: Moderate REFERENCES: 271-272 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.09.02 - Explain the main components of a DBMS NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Design Concepts KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/27/2019 5:54 PM 77. Briefly describe the seven coding methods used by companies with examples.

ANSWER: • Sequence codes are numbers or letters assigned in a specific order. Sequence codes contain no additional information other than an indication of order of entry into the system.

For example, a human resource system issues consecutive employee numbers to identify employees. Because the codes are assigned in the order in which employees are hired, the code can be used to see that employee number 584 was hired after employee number 433.

The code, however, does not indicate the starting date of either person’s employment.

• Block sequence codes use blocks of numbers for different classifications. College course numbers usually are assigned using a block sequence code. 100-level courses, such as Chemistry 110 and Mathematics 125, are freshman-level courses, whereas course numbers in the 200s indicate sophomore-level courses. Within a particular block, the sequence of numbers can have some additional meaning, such as when English 151 is the prerequisite for English 152.

• Alphabetic codes use alphabet letters to distinguish one item from another based on a category, an abbreviation, or an easy-to-remember value, called a mnemonic code. Many classification codes fit more than one of the following definitions: a) Category codes identify a group of related items. For example, a local department store uses a two-character category code to identify the department in which a product is sold: GN for gardening supplies, HW for hardware, and EL for electronics. b) Abbreviation codes are alphabetic abbreviations. For example, standard state codes include NY for New York, ME for Maine, and MN for Minnesota. Some abbreviation codes are called mnemonic codes because they use a specific combination of letters that are easy to remember. Many three-character airport codes are mnemonic codes, such as DEN for Denver, and MIA for Miami. However, some airport codes are not mnemonic, such as ORD (O’Hare) or MCO (Orlando).

• Significant digit codes distinguish items by using a series of subgroups of digits. Postal codes, for example, are significant digit codes. Other such codes include inventory location codes that consist of a two-digit warehouse code, followed by a one-digit floor number code, a two-digit section code, a one-digit aisle number, and a two-digit bin number code.

• Derivation codes combine data from different item attributes, or characteristics. Most magazine subscription codes are derivation codes. For example, one popular magazine uses a subscriber’s five-digit postal code, followed by the first, third, and fourth letters of the subscriber’s last name, the last two digits of the subscriber’s house number, and the first, third, and fourth letters of the subscriber’s street name.

• Cipher codes use a keyword to encode a number. A retail store, for example, might use a 10-letter word, such as CAMPGROUND, to code wholesale prices, where the letter C represents 1, A represents 2, and so on. Thus, the code GRAND indicates that the store paid $562.90 for the item.

• Action codes indicate what action is to be taken with an associated item. For example, a student records program might prompt a user to enter or click an action code such as D (to Copyright Cengage Learning. Powered by Cognero.

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POINTS: RUBRIC:

display a record), A (to add a record), and X (to exit the program).

1 0

1

2

3

4

Failure

Below Expectations

Developing

Competent

Mastery

Criteria Student describes the seven coding methods.

DIFFICULTY: Moderate REFERENCES: 298-299 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.09.07 - Utilize codes to simplify output, input, and data formats NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Using Codes KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:38 AM DATE MODIFIED: 4/27/2019 6:02 PM 78. Explain the importance and process of system file backup.

ANSWER: All system files and databases must be backed up regularly and a series of backup copies must be retained for a specified period of time. In the event of a file catastrophe, recovery procedures can be used to restore the file or database to its current state at the time of the last backup. Audit log files, which record details of all accesses and changes to the file or database, can be used to recover changes made since the last backup. Audit fields, which are special fields within data records to provide additional control or security information, can also be included. Typical audit fields include the date the record was created or modified, the name of the user who performed the action, and the number of times the record has been accessed.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

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Developing

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Student explains the importance and process of system file backup.

DIFFICULTY: Moderate REFERENCES: 305 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.09.10 - Explain data control measures NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Using Codes KEYWORDS: Bloom’s: Understand Copyright Cengage Learning. Powered by Cognero.

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79. Describe how middleware is used.

ANSWER: To access data in a web-based system, the database must be connected to the Internet or intranet. The database and the Internet speak two different languages, however. Databases are created and managed by using various languages and commands that have nothing to do with HTML, which is the language of the web. The objective is to connect the database to the web and enable data to be viewed and updated.

To bridge the gap, it is necessary to use middleware, which is a software that integrates different applications and allows them to exchange data. Middleware can interpret client requests in HTML form and translate the requests into commands that the database can execute. When the database responds to the commands, middleware translates the results into HTML pages that can be displayed by the user’s browser.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

Below Expectations

Developing

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Mastery

Student describes how middleware is used.

DIFFICULTY: Moderate REFERENCES: 275 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.09.04 - Define data design terminology NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Using Codes KEYWORDS: Bloom’s: Understand DATE CREATED: 4/24/2019 3:44 PM DATE MODIFIED: 4/27/2019 6:04 PM 80. Explain why large firms use data warehouses.

ANSWER: Large firms maintain many databases, which might or might not be linked together into an overall structure. To provide rapid access to this information, companies use software packages that organize and store data in special configurations called data warehouses. A data warehouse is an integrated collection of data that can include seemingly unrelated information, no matter where it is stored in the company. Because it can link various information systems and databases, a data warehouse provides an enterprise-wide view to support management analysis and decision making. A data warehouse allows users to specify certain dimensions, or characteristics. By selecting values for each characteristic, a user can obtain multidimensional information from the stored data.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

Below Expectations

Developing

Competent

Mastery

Student explains why large firms use Copyright Cengage Learning. Powered by Cognero.

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data warehouses.

DIFFICULTY: Moderate REFERENCES: 301 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.09.08 - Explain data storage tools and techniques, including logical versus physical storage NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Using Codes KEYWORDS: Bloom’s: Understand DATE CREATED: 4/24/2019 3:44 PM DATE MODIFIED: 4/27/2019 6:07 PM

True / False 1. A web-based application encounters all of the connectivity and compatibility problems that typically arise when different hardware environments are involved. a. True b. False ANSWER: False RATIONALE: A web-based application avoids many of the connectivity and compatibility problems that typically arise when different hardware environments are involved.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 319 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.01 - Provide a checklist of the nine issues to consider when selecting a system architecture NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Architecture Checklist KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/27/2019 9:58 AM 2. Security is especially important when data or processing is performed at a centralized facility, rather than at remote locations. a. True b. False ANSWER: False RATIONALE: Security is especially important when data or processing is performed at remote locations, rather than at a centralized facility.

POINTS: 1 DIFFICULTY: Moderate Copyright Cengage Learning. Powered by Cognero.

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REFERENCES: 320 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.01 - Provide a checklist of the nine issues to consider when selecting a system architecture NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Architecture Checklist KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/27/2019 10:04 AM 3. A router is a device that connects network segments, determines the most efficient data path, and guides the flow of data. a. True b. False ANSWER: True RATIONALE: A router is a device that connects network segments, determines the most efficient data path, and guides the flow of data.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 337 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.08 - Explain network devices, including routers, gateways, and proxy servers NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Client/Server Designs KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/28/2019 5:26 PM 4. A three-tier design includes a middle layer between the client and server that processes the client requests and translates them into data access commands that can be understood and carried out by the server. a. True b. False ANSWER: True RATIONALE: A three-tier design has a middle layer between the client and server that processes the client requests and translates them into data access commands that can be understood and carried out by the server.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 325 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.03 - Explain client/server architecture, including tiers, cost-benefit issues, and performance NATIONAL STANDARDS: United States - BUSPROG: Technology Copyright Cengage Learning. Powered by Cognero.

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5. The advantage of the application logic layer is that a three-tier design enhances overall performance by reducing the data server's workload. a. True b. False ANSWER: True RATIONALE: The advantage of the application logic layer is that a three-tier design may enhance overall performance by reducing the data server’s workload.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 326 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.03 - Explain client/server architecture, including tiers, cost-benefit issues, and performance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Client/Server Designs KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/27/2019 10:08 AM 6. As the size of a business changes, it is easier to alter the capability of a large-scale central server than it is to adjust the number of clients and the processing functions they perform. a. True b. False ANSWER: False RATIONALE: As the size of the business changes, it is easier to adjust the number of clients and the processing functions they perform than it is to alter the capability of a large-scale central server.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 326 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.03 - Explain client/server architecture, including tiers, cost-benefit issues, and performance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Client/Server Designs KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/27/2019 10:10 AM 7. In contrast to a centralized system, a client/server design separates applications and data.

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a. True b. False ANSWER: True RATIONALE: In contrast to the centralized system, a client/server design separates applications and data.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 327 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.03 - Explain client/server architecture, including tiers, cost-benefit issues, and performance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Client/Server Designs KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/27/2019 10:12 AM 8. The cloud computing concept envisions a cloud of remote computers that provide a total online software and data environment that is hosted by third parties. a. True b. False ANSWER: True RATIONALE: The cloud computing concept envisions a cloud of remote computers that provide a total online software and data environment that is hosted by third parties.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 328 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.04 - Discuss the impact of the cloud computing and the Internet on system architecture NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Impact of the Internet KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/30/2019 3:19 PM 9. Even if a user's Internet connection becomes unavailable, the user will still be able to access certain cloud-based services. a. True b. False ANSWER: False RATIONALE: If a user’s Internet connection becomes unavailable, the user will be unable to access any cloud-based services.

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REFERENCES: 329 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.04 - Discuss the impact of the cloud computing and the Internet on system architecture NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Impact of the Internet KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/27/2019 10:15 AM 10. Web 2.0 is a reference to a more technically advanced version of the current web. a. True b. False ANSWER: False RATIONALE: Web 2.0 is not a reference to a more technically advanced version of the current web.

Rather, Web 2.0 envisions a second generation of the web that will enable people to collaborate, interact, and share information more dynamically.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 329 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.04 - Discuss the impact of the cloud computing and the Internet on system architecture NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Client/Server Designs The Impact of the Internet KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/27/2019 10:17 AM 11. A server is a computer that supplies data, processing services, or other support to one or more computers, called clients. a. True b. False ANSWER: True RATIONALE: A server is a computer that supplies data, processing services, or other support to one or more computers, called clients.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 321 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.02 - Describe the evolution of system architecture from mainframes to current designs NATIONAL STANDARDS: United States - BUSPROG: Technology Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

Client/Server Designs The Impact of the Internet Bloom’s: Understand 4/27/2019 10:18 AM 4/27/2019 10:19 AM

12. A thin client design locates all or most of the application processing logic at the client. a. True b. False ANSWER: False RATIONALE: A fat client, also called a thick client, design locates all or most of the application processing logic at the client.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 324-325 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.03 - Explain client/server architecture, including tiers, cost-benefit issues, and performance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Client/Server Designs The Impact of the Internet KEYWORDS: Bloom’s: Understand DATE CREATED: 4/27/2019 10:20 AM DATE MODIFIED: 4/27/2019 10:23 AM 13. Batch processing means that data is managed in groups or batches. a. True b. False ANSWER: True RATIONALE: Batch processing means that data is managed in groups or batches.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 333 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.06 - Explain online and batch processing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Client/Server Designs The Impact of the Internet KEYWORDS: Bloom’s: Understand DATE CREATED: 4/27/2019 10:24 AM DATE MODIFIED: 4/27/2019 10:26 AM 14. In a bus network, a single communication path connects the central server, departmental servers, workstations, and peripheral devices. a. True Copyright Cengage Learning. Powered by Cognero.

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b. False ANSWER: RATIONALE:

True In a bus network, a single communication path connects the central server, departmental servers, workstations, and peripheral devices.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 336 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.07 - Describe network models, including hierarchical, bus, ring, star, and mesh models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Client/Server Designs The Impact of the Internet KEYWORDS: Bloom’s: Understand DATE CREATED: 4/28/2019 11:39 AM DATE MODIFIED: 4/28/2019 3:23 PM 15. In a closed design, the remote user’s keystrokes are transmitted from his or her terminal to the mainframe, which responds by sending screen output back to the user’s screen. a. True b. False ANSWER: False RATIONALE: In a centralized design, the remote user’s keystrokes are transmitted from his or her terminal to the mainframe, which responds by sending screen output back to the user’s screen.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 321 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.02 - Describe the evolution of system architecture from mainframes to current designs NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Client/Server Designs The Impact of the Internet KEYWORDS: Bloom’s: Understand DATE CREATED: 4/28/2019 11:40 AM DATE MODIFIED: 4/28/2019 3:26 PM 16. A main advantage of ERP is that it describes a specific hardware and software environment, also called a platform, which ensures connectivity and easy integration of future systems, including in-house software and commercial packages. a. True b. False ANSWER: True RATIONALE: A main advantage of ERP is that it describes a specific hardware and software environment, also called a platform, which ensures connectivity and easy integration of Copyright Cengage Learning. Powered by Cognero.

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future systems, including in-house software and commercial packages.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 317 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.01 - Provide a checklist of the nine issues to consider when selecting a system architecture NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Client/Server Designs The Impact of the Internet KEYWORDS: Bloom’s: Understand DATE CREATED: 4/28/2019 11:40 AM DATE MODIFIED: 4/28/2019 3:33 PM 17. Compared to mainframe architecture, distributed systems decrease concerns about data security and integrity because fewer individual clients require access to perform processing. a. True b. False ANSWER: False RATIONALE: Compared to mainframe architecture, distributed systems increase concerns about data security and integrity because many individual clients require access to perform processing.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 323 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.02 - Describe the evolution of system architecture from mainframes to current designs NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Client/Server Designs The Impact of the Internet KEYWORDS: Bloom’s: Understand DATE CREATED: 4/28/2019 11:40 AM DATE MODIFIED: 4/28/2019 3:40 PM 18. In a typical client/server system, the server handles the entire user interface, including data entry, data query, and screen presentation logic. a. True b. False ANSWER: False RATIONALE: In a typical client/server system, the client handles the entire user interface, including data entry, data query, and screen presentation logic.

POINTS: 1 DIFFICULTY: Moderate Copyright Cengage Learning. Powered by Cognero.

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REFERENCES: 323 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.03 - Explain client/server architecture, including tiers, cost-benefit issues, and performance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Client/Server Designs The Impact of the Internet KEYWORDS: Bloom’s: Understand DATE CREATED: 4/28/2019 11:40 AM DATE MODIFIED: 4/28/2019 3:59 PM 19. Middleware can be seen as representing the slash in the term client/server. a. True b. False ANSWER: True RATIONALE: Middleware can be seen as representing the slash in the term client/server.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 326 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.03 - Explain client/server architecture, including tiers, cost-benefit issues, and performance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Client/Server Designs The Impact of the Internet KEYWORDS: Bloom’s: Understand DATE CREATED: 4/28/2019 11:40 AM DATE MODIFIED: 4/30/2019 9:05 PM 20. Client/server architecture does involve performance issues that relate to the separation of server-based data and networked clients that must access the data. a. True b. False ANSWER: True RATIONALE: Client/server architecture does involve performance issues that relate to the separation of server-based data and networked clients that must access the data.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 327 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.03 - Explain client/server architecture, including tiers, cost-benefit issues, and performance NATIONAL STANDARDS: United States - BUSPROG: Technology Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

Client/Server Designs The Impact of the Internet Bloom’s: Understand 4/28/2019 11:41 AM 4/28/2019 3:47 PM

21. Cloud computing requires less bandwidth than traditional client/server networks. a. True b. False ANSWER: False RATIONALE: Cloud computing requires more bandwidth than traditional client/server networks.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 329 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.04 - Discuss the impact of the cloud computing and the Internet on system architecture NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Client/Server Designs The Impact of the Internet KEYWORDS: Bloom’s: Understand DATE CREATED: 4/28/2019 11:41 AM DATE MODIFIED: 4/28/2019 3:49 PM 22. Some view Web 2.0 as a stepping stone toward the semantic web, called Web 3.0 by some, where the documents shared on the Internet have semantics and not just syntax. a. True b. False ANSWER: True RATIONALE: Some view Web 2.0 as a stepping stone toward the semantic web, called Web 3.0 by some, where the documents shared on the Internet have semantics and not just syntax.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 329 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.04 - Discuss the impact of the cloud computing and the Internet on system architecture NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Client/Server Designs The Impact of the Internet KEYWORDS: Bloom’s: Understand DATE CREATED: 4/28/2019 11:41 AM DATE MODIFIED: 4/30/2019 3:30 PM 23. An in-house solution usually requires a greater initial investment but provides more flexibility for a company that Copyright Cengage Learning. Powered by Cognero.

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must adapt quickly in a dynamic e-commerce environment. a. True b. False ANSWER: True RATIONALE: An in-house solution usually requires a greater initial investment but provides more flexibility for a company that must adapt quickly in a dynamic e-commerce environment.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 330 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.05 - Compare in-house ecommerce development with packaged solutions and service providers NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Client/Server Designs The Impact of the Internet KEYWORDS: Bloom’s: Understand DATE CREATED: 4/28/2019 11:41 AM DATE MODIFIED: 4/28/2019 3:54 PM 24. Today, few ASPs offer full-scale Internet business services for companies that decide to outsource those functions. a. True b. False ANSWER: False RATIONALE: Today, many ASPs offer full-scale Internet business services for companies that decide to outsource those functions.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 331 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.05 - Compare in-house ecommerce development with packaged solutions and service providers NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Client/Server Designs The Impact of the Internet KEYWORDS: Bloom’s: Understand DATE CREATED: 4/28/2019 11:41 AM DATE MODIFIED: 4/28/2019 3:59 PM 25. Early computer systems were designed to handle data records individually. a. True b. False ANSWER: False RATIONALE: Early computer systems were designed to handle data records as a group, or batch.

POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Moderate REFERENCES: 332 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.06 - Explain online and batch processing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Client/Server Designs The Impact of the Internet KEYWORDS: Bloom’s: Understand DATE CREATED: 4/28/2019 11:41 AM DATE MODIFIED: 4/28/2019 3:58 PM 26. A device called a proxy server provides Internet connectivity for internal LAN users. a. True b. False ANSWER: True RATIONALE: A device called a proxy server provides Internet connectivity for internal LAN users.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 337 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.08 - Explain network devices, including routers, gateways, and proxy servers NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Client/Server Designs The Impact of the Internet KEYWORDS: Bloom’s: Understand DATE CREATED: 4/28/2019 11:41 AM DATE MODIFIED: 4/28/2019 5:23 PM 27. In a hierarchical network, one or more powerful servers control the entire network. a. True b. False ANSWER: True RATIONALE: In a hierarchical network, one or more powerful servers control the entire network.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 335 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.07 - Describe network models, including hierarchical, bus, ring, star, and mesh models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Client/Server Designs Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

The Impact of the Internet Bloom’s: Understand 4/28/2019 11:41 AM 4/28/2019 4:03 PM

28. In the star network, each node connects to every other node. a. True b. False ANSWER: False RATIONALE: In the mesh network, each node connects to every other node.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 337 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.07 - Describe network models, including hierarchical, bus, ring, star, and mesh models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Client/Server Designs The Impact of the Internet KEYWORDS: Bloom’s: Understand DATE CREATED: 4/28/2019 11:41 AM DATE MODIFIED: 4/28/2019 4:06 PM 29. System architecture marks the end of the systems design phase of the SDLC. a. True b. False ANSWER: True RATIONALE: System architecture marks the end of the systems design phase of the SDLC. POINTS: 1 DIFFICULTY: Moderate REFERENCES: 341 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.10 - Explain the final activities in the systems design phase NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Client/Server Designs The Impact of the Internet KEYWORDS: Bloom’s: Understand DATE CREATED: 4/28/2019 11:42 AM DATE MODIFIED: 4/28/2019 4:08 PM 30. By the time the final design presentation is delivered, all necessary approvals should have been obtained from prior presentations, and the users and IT department should be onboard. a. True Copyright Cengage Learning. Powered by Cognero.

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b. False ANSWER: RATIONALE:

True By the time the final design presentation is delivered, all necessary approvals should have been obtained from prior presentations, and the users and IT department should be onboard.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 343 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.10 - Explain the final activities in the systems design phase NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Client/Server Designs The Impact of the Internet KEYWORDS: Bloom’s: Understand DATE CREATED: 4/28/2019 11:42 AM DATE MODIFIED: 4/28/2019 4:10 PM Multiple Choice 31. _____ translate(s) the logical design of an information system into a physical structure that includes hardware, software, network support, and processing methods. a. Legacy data b. Multipath design c. System architecture d. System file checkers ANSWER: c RATIONALE: System architecture translates the logical design of an information system into a physical structure that includes hardware, software, network support, processing methods, and security.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 317 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.01 - Provide a checklist of the nine issues to consider when selecting a system architecture NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Introduction KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/30/2019 3:37 PM 32. _____ establishes a company-wide strategy for IT resources and specific standards for data, processing, network, and user interface design. a. Legacy data modeling b. Stand-alone computing Copyright Cengage Learning. Powered by Cognero.

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c. Enterprise resource planning (ERP) d. Scalability ANSWER: c RATIONALE: Many companies use enterprise resource planning (ERP) software to establish a companywide strategy for using IT that includes a specific architecture, standards for data, processing, network, and user interface design.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 317 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.01 - Provide a checklist of the nine issues to consider when selecting a system architecture NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Architecture Checklist KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/30/2019 3:40 PM 33. A main advantage of enterprise resource planning (ERP) is that it describes a _____ that ensures connectivity and easy integration of future systems, including in-house software and commercial packages. a. data frame b. platform c. bandwidth d. hub ANSWER: b RATIONALE: A main advantage of ERP is that it describes a specific hardware and software environment, also called a platform, which ensures connectivity and easy integration of future systems, including in-house software and commercial packages.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 317 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.01 - Provide a checklist of the nine issues to consider when selecting a system architecture NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Architecture Checklist KEYWORDS: Architecture Checklist DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/27/2019 10:33 AM 34. Many companies are extending internal enterprise resource planning (ERP) systems to their suppliers and customers, using a concept called _____. a. supply chain management (SCM) b. stand-alone computing Copyright Cengage Learning. Powered by Cognero.

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c. cloud computing d. behavioral management ANSWER: a RATIONALE: Many companies are extending internal ERP systems to their suppliers and customers, using a concept called supply chain management (SCM).

POINTS: 1 DIFFICULTY: Easy REFERENCES: 318 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.01 - Provide a checklist of the nine issues to consider when selecting a system architecture NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Architecture Checklist KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/27/2019 10:34 AM 35. _____ is the measure of a system’s ability to expand, change, or downsize easily to meet the changing needs of a business enterprise. a. Transparency b. Scalability c. Redundancy d. Interoperability ANSWER: b RATIONALE: Scalability, sometimes also called extensibility, refers to a system’s ability to expand, change, or downsize to meet the changing needs of a business enterprise.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 319 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.01 - Provide a checklist of the nine issues to consider when selecting a system architecture NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Architecture Checklist KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/27/2019 10:35 AM 36. An information system includes _____, which are programs that handle the input, manage the processing logic, and provide the required output. a. applications b. clients c. data frames d. magnetic tapes Copyright Cengage Learning. Powered by Cognero.

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ANSWER: RATIONALE:

a An information system includes applications, which are programs that handle the input, manage the processing logic, and provide the required output.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 319 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.01 - Provide a checklist of the nine issues to consider when selecting a system architecture NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Architecture Checklist KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/27/2019 10:37 AM 37. A _____ follows Internet design protocols and enables a company to integrate new applications into its e-commerce strategy. a. web-centric architecture b. thin client c. data processing center d. corporate portal ANSWER: a RATIONALE: A web-centric architecture follows Internet design protocols and enables a company to integrate the new application into its e-commerce strategy.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 319 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.01 - Provide a checklist of the nine issues to consider when selecting a system architecture NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Architecture Checklist KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/30/2019 3:44 PM 38. A new system might have to interface with one or more _____, which are older systems that use outdated technology. a. enterprise resource planning (ERP) systems b. mission-critical systems c. legacy systems d. intrusion detection systems ANSWER: c RATIONALE: A new system might have to interface with one or more legacy systems, which are older systems that use outdated technology but still are functional.

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POINTS: 1 DIFFICULTY: Easy REFERENCES: 319 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.01 - Provide a checklist of the nine issues to consider when selecting a system architecture NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Architecture Checklist KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/27/2019 10:40 AM 39. A(n) _____ provides access for customers, employees, suppliers, and the public. a. mainframe architecture b. corporate portal c. application server d. thick client ANSWER: b RATIONALE: A corporate portal can provide access for customers, employees, suppliers, and the public.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 320 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.01 - Provide a checklist of the nine issues to consider when selecting a system architecture NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Architecture Checklist KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/27/2019 10:41 AM 40. A _____ is an entrance to a multifunction website. a. semantic web b. batch link c. portal d. protocol ANSWER: c RATIONALE: A portal is an entrance to a multifunction website.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 320 QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: SAD.12e.10.01 - Provide a checklist of the nine issues to consider when selecting a system architecture NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Architecture Checklist KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/27/2019 10:44 AM 41. A system design where the server performs all the processing is described as _____. a. mainframe architecture b. dataflow architecture c. workstation architecture d. cache architecture ANSWER: a RATIONALE: The earliest servers were mainframe computers, and a system design where the server performs all the processing is described as mainframe architecture.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 321 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.02 - Describe the evolution of system architecture from mainframes to current designs NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Architecture: Then and Now KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/27/2019 10:51 AM 42. In addition to centralized data processing, the earliest systems performed all data input and output at a central location, often called a _____. a. web-centric hub b. thin client c. data processing center d. portal ANSWER: c RATIONALE: In addition to centralized data processing, the earliest systems performed all data input and output at a central location, often called a data processing center.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 321 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.02 - Describe the evolution of system architecture from mainframes to current designs NATIONAL STANDARDS: United States - BUSPROG: Technology Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

System Architecture: Then and Now Bloom’s: Remember 1/30/2019 11:39 AM 4/27/2019 10:54 AM

43. When an individual user works in _____, the workstation performs all the functions of a server by storing, accessing, and processing data as well as providing a user interface. a. safe mode b. stand-alone mode c. quirks mode d. mission-critical mode ANSWER: b RATIONALE: When an individual user works in stand-alone mode, the workstation performs all the functions of a server by storing, accessing, and processing data, as well as providing a user interface.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 322 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.02 - Describe the evolution of system architecture from mainframes to current designs NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Architecture: Then and Now KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/27/2019 10:56 AM 44. Most companies resolved the problems of stand-alone computing by joining clients into a _____ that allows sharing of data and hardware resources. a. storage area network (SAN) b. wide area network (WAN) c. desk area network (DAN) d. local area network (LAN) ANSWER: d RATIONALE: As technology became available, companies resolved the problems of stand-alone computing by joining clients into a local area network (LAN) that allows sharing of data and hardware resources.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 322 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.02 - Describe the evolution of system architecture from mainframes to current designs NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Architecture: Then and Now Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom’s: Remember 1/30/2019 11:39 AM 4/27/2019 10:58 AM

45. A _____ design locates all or most of the processing logic on the server. a. thin client b. batch client c. topological client d. portal client ANSWER: a RATIONALE: A thin client design locates all or most of the processing logic at the server.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 325 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.03 - Explain client/server architecture, including tiers, cost-benefit issues, and performance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Client/Server Designs KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/30/2019 3:49 PM 46. Company-wide systems that connect one or more local area networks (LANs) or wide area networks (WANs) are called _____. a. legacy systems b. distributed systems c. web-centric systems d. mission-critical systems ANSWER: b RATIONALE: Company-wide systems that connect one or more LANs or WANs are called distributed systems.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 322 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.02 - Describe the evolution of system architecture from mainframes to current designs NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Architecture: Then and Now KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/27/2019 9:19 PM Copyright Cengage Learning. Powered by Cognero.

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47. The term "_____" generally refers to systems that divide processing between one or more networked clients and a central server. a. fat client b. glueware c. client/server d. mission-critical ANSWER: c RATIONALE: The term client/server generally refers to systems that divide processing between one or more networked clients and a central server.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 323 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.03 - Explain client/server architecture, including tiers, cost-benefit issues, and performance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Client/Server Designs KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/30/2019 3:52 PM 48. Many companies had an installed base of data, called _____, which was difficult to access and transport to a client/server environment. a. legacy data b. advanced data c. primary data d. qualitative data ANSWER: a RATIONALE: Many companies had an installed base of data, called legacy data, which was difficult to access and transport to a client/server environment.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 324 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.03 - Explain client/server architecture, including tiers, cost-benefit issues, and performance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Client/Server Designs KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/27/2019 9:27 PM 49. In a multitier system, special utility software called _____ enables the tiers to communicate and pass data back and forth.

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a. shareware b. middleware c. groupware d. malware ANSWER: RATIONALE:

b In a multitier system, special software called middleware enables the tiers to communicate and pass data back and forth.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 326 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.03 - Explain client/server architecture, including tiers, cost-benefit issues, and performance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Client/Server Designs KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/27/2019 9:32 PM 50. In a client/server architecture, just as processing can be done at various places, data can be stored in more than one location using a _____. a. distributed data frame b. distributed supply chain management (DSCM) scheme c. distributed database management system (DDBMS) d. distributed data dictionary ANSWER: c RATIONALE: Just as processing can be done at various places, data can be stored in more than one location using a distributed database management system (DDBMS).

POINTS: 1 DIFFICULTY: Easy REFERENCES: 327 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.03 - Explain client/server architecture, including tiers, cost-benefit issues, and performance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Client/Server Designs KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/27/2019 9:37 PM 51. _____ is the amount of data that can be transferred in a fixed time period. a. Resolution b. Dimensionality c. Topology Copyright Cengage Learning. Powered by Cognero.

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d. Bandwidth ANSWER: d RATIONALE: Bandwidth is the amount of data that can be transferred in a fixed time period.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 329 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.04 - Discuss the impact of the cloud computing and the Internet on system architecture NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Impact of the Internet KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/27/2019 9:39 PM 52. Cloud computing provides _____, which matches resources to needs at any given time. a. roaming service b. scaling on demand c. a point-of-sale (POS) terminal d. resource management ANSWER: b RATIONALE: Cloud computing provides scaling on demand, which matches resources to needs at any given time.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 328 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.04 - Discuss the impact of the cloud computing and the Internet on system architecture NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Impact of the Internet KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/30/2019 3:56 PM 53. A(n) _____ is a web-based repository of information that anyone can access, contribute to, or modify. a. blog b. iOS c. wiki d. portal ANSWER: c RATIONALE: A wiki is a web-based repository of information that anyone can access, contribute to, or modify.

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DIFFICULTY: Easy REFERENCES: 329 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.04 - Discuss the impact of the cloud computing and the Internet on system architecture NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Impact of the Internet KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/30/2019 9:00 PM 54. When developing e-business systems, an in-house solution usually requires a _____ for a company that must adapt quickly in a dynamic e-commerce environment. a. smaller initial investment and provides more flexibility b. smaller initial investment but provides less flexibility c. greater initial investment but provides more flexibility d. greater initial investment and provides less flexibility ANSWER: c RATIONALE: An in-house solution usually requires a greater initial investment but provides more flexibility for a company that must adapt quickly in a dynamic e-commerce environment.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 330 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.05 - Compare in-house ecommerce development with packaged solutions and service providers NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Ecommerce Architecture KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/30/2019 3:58 PM 55. The _____ describes how data actually moves from an application on one computer to an application on another networked computer. a. OSI (Open Systems Interconnection) model b. five forces model c. object-oriented database model d. subscription model ANSWER: a RATIONALE: The OSI model describes how data moves from an application on one computer to an application on another networked computer.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 334 Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.07 - Describe network models, including hierarchical, bus, ring, star, and mesh models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Network Models KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/27/2019 9:45 PM 56. The way a network is configured is called the _____. a. network orientation b. network baseline c. network topology d. network index ANSWER: c RATIONALE: The way a network is configured is called the network topology.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 335 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.07 - Describe network models, including hierarchical, bus, ring, star, and mesh models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Network Models KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/27/2019 9:46 PM 57. _____ describes the actual network cabling and connections. a. Logical topology b. Bus topology c. Star topology d. Physical topology ANSWER: d RATIONALE: Physical topology describes the actual network cabling and connections.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 335 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.07 - Describe network models, including hierarchical, bus, ring, star, and mesh models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Network Models Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom’s: Remember 1/30/2019 11:39 AM 4/28/2019 10:53 AM

58. _____ describes the way the components in a network interact. a. Interactive topology b. Physical topology c. Engagement topology d. Logical topology ANSWER: d RATIONALE: Logical topology describes the way the components interact.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 335 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.07 - Describe network models, including hierarchical, bus, ring, star, and mesh models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Network Models KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/28/2019 10:54 AM 59. In a _____, one or more powerful servers control the network, and departmental servers control lower levels of processing and network devices. a. hierarchical network b. star network c. bus network d. ring network ANSWER: a RATIONALE: In a hierarchical network one or more powerful servers control the entire network.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 335 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.07 - Describe network models, including hierarchical, bus, ring, star, and mesh models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Network Models KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/28/2019 10:55 AM 60. A disadvantage of a bus network is that _____.

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a. performance can decline as more users and devices are added b. devices cannot be attached or detached without disturbing the rest of the network c. failure in one workstation necessarily affects other workstations on the network d. data flows in only one direction from one computer to the next ANSWER: a RATIONALE: One major disadvantage of a bus network is that overall performance declines as more users and devices are added, because all message traffic must flow along the central bus.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 336 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.07 - Describe network models, including hierarchical, bus, ring, star, and mesh models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Network Models KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/28/2019 10:57 AM 61. A _____ resembles a group of computers in which data flows in only one direction from one device to the next. a. hierarchical network b. star network c. bus network d. ring network ANSWER: d RATIONALE: A ring network resembles a circle where the data flows in only one direction from one device to the next.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 336 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.07 - Describe network models, including hierarchical, bus, ring, star, and mesh models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Network Models KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/30/2019 4:03 PM 62. At the center of a star network is the _____, which manages the network and acts as a communications conduit for all network traffic. a. log b. scale c. switch Copyright Cengage Learning. Powered by Cognero.

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d. portal ANSWER: RATIONALE:

c At the center of a star network is the switch, which manages the network and acts as a communications conduit for all network traffic.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 337 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.07 - Describe network models, including hierarchical, bus, ring, star, and mesh models NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Network Models KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/28/2019 11:05 AM 63. A _____ is relatively inexpensive to install and is well-suited to workgroups and users who are not anchored to a specific desk or location. a. local area network (LAN) b. wireless local area network (WLAN) c. metropolitan area network (MAN) d. storage area network (SAN) ANSWER: b RATIONALE: A wireless local area network (WLAN) is relatively inexpensive to install and is well suited to workgroups and users who are not anchored to a specific desk or location.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 338 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.09 - Describe wireless networking, including wireless standards, topologies, and trends NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Network Models KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/28/2019 11:11 AM 64. Wireless network speed is measured in _____. a. Bps (bits per second) b. Kbps (kilobytes per second) c. Gbps (gigabits per second) d. Tbps (terabytes per second) ANSWER: c RATIONALE: Wireless network speed is measured in megabits per second (Mbps) or gigabits per second Copyright Cengage Learning. Powered by Cognero.

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(Gbps).

POINTS: 1 DIFFICULTY: Easy REFERENCES: 338 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.09 - Describe wireless networking, including wireless standards, topologies, and trends NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Wireless Networks KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/28/2019 11:13 AM 65. The _____ standard uses multiple input/multiple output (MIMO) technology to boost performance. a. 802.11a b. 802.11b c. 802.11cn d. 802.11ac ANSWER: d RATIONALE: The 802.11ac standard uses multiple input/multiple output (MIMO) technology to boost performance.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 339 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.09 - Describe wireless networking, including wireless standards, topologies, and trends NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Wireless Networks KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/28/2019 11:15 AM 66. _____ relies on collective data paths to increase bandwidth and range. a. Supply chain management (SCM) b. Microsoft Visio c. Bluetooth d. Multiple input/multiple output (MIMO) technology ANSWER: d RATIONALE: MIMO relies on multiple data paths, also called multipath design, to increase bandwidth and range.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 339 Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.09 - Describe wireless networking, including wireless standards, topologies, and trends NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Wireless Networks KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/28/2019 11:16 AM 67. Which configuration has a central wireless device that is used to serve all wireless clients? a. The Basic Service Set (BSS) b. A point-of-sale (POS) terminal c. A data frame d. The OSI (Open Systems Interconnection) model ANSWER: a RATIONALE: The Basic Service Set (BSS) has a central wireless device, called an access point or wireless access point (WAP), is used to serve all wireless clients.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 339 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.09 - Describe wireless networking, including wireless standards, topologies, and trends NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Wireless Networks KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/28/2019 11:18 AM 68. In its wireless configuration, the _____ is similar to a hub in the local area network (LAN) star topology, except it provides network services to wireless clients instead of wired clients. a. Wi-Fi Alliance b. access point c. fat client d. data frame ANSWER: b RATIONALE: The access point is similar to a hub in the LAN star topology, except it provides network services to wireless clients instead of wired clients.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 339 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.09 - Describe wireless networking, including wireless standards, Copyright Cengage Learning. Powered by Cognero.

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topologies, and trends NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Wireless Networks KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/28/2019 11:20 AM 69. The _____ allows the expansion of wireless access over a wide area. a. Basic Service Set (BSS) topology b. Extended Service Set (ESS) topology c. physical topology d. logical topology ANSWER: b RATIONALE: Using an ESS topology, wireless access can be expanded over a larger area.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 339 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.09 - Describe wireless networking, including wireless standards, topologies, and trends NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Wireless Networks KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/28/2019 11:24 AM 70. The _____ was formed in 1999 to certify interoperability of wireless network products based on IEEE 802.11 specifications. a. Wi-Fi Alliance b. Institute of Electrical and Electronics Engineers (IEEE) c. World Wide Web Consortium (W3C) d. Wi-MAX ANSWER: a RATIONALE: The Wi-Fi Alliance was formed in 1999 to certify interoperability of wireless network products based on IEEE 802.11 specifications.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 339 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.09 - Describe wireless networking, including wireless standards, topologies, and trends NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Wireless Networks KEYWORDS: Bloom’s: Remember Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

1/30/2019 11:39 AM 4/28/2019 11:25 AM

71. A form of wireless transmission called _____ is very popular for short-distance wireless communication that does not require high power. a. Bluetooth b. Microsoft Visio c. multipath design d. Wi-MAX ANSWER: a RATIONALE: In addition to Wi-Fi, another form of wireless transmission called Bluetooth is very popular for short-distance wireless communication that does not require high power.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 339 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.09 - Describe wireless networking, including wireless standards, topologies, and trends NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Wireless Networks KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/28/2019 11:27 AM 72. The system design specification is a document that presents the complete design for a new information system, along with _____ for completing the next SDLC phase — systems implementation. a. access points b. web-based components c. detailed costs d. data frames ANSWER: c RATIONALE: The system design specification is a document that presents the complete design for the new information system, along with detailed costs, staffing, and scheduling for completing the next SDLC phase—systems implementation.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 341 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.10 - Explain the final activities in the systems design phase NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Design Completion KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/28/2019 11:29 AM Copyright Cengage Learning. Powered by Cognero.

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73. In a typical system design specification, the _____ section contains the complete design for a new system, including the user interface, outputs, inputs, files, databases, and network specifications. a. system components b. system summaries c. implementation requirements d. implementation environments ANSWER: a RATIONALE: The system components section contains the complete design for the new system, including the user interface, outputs, inputs, files, databases, and network specifications.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 341 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.10 - Explain the final activities in the systems design phase NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Design Completion KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/28/2019 11:31 AM 74. In a typical system design specification, the _____ section describes the constraints, or conditions, affecting a system, including any requirements that involve operations, hardware, systems software, or security. a. time and cost estimates b. system environment c. executive summary d. implementation requirements ANSWER: b RATIONALE: In a typical system design specification, the system environment section describes the constraints, or conditions, affecting a system, including any requirements that involve operations, hardware, systems software, or security.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 341 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.10 - Explain the final activities in the systems design phase NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Design Completion KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/28/2019 11:37 AM 75. In a typical system design specification, in the _____ section, start-up processing, initial data entry or acquisition, user training requirements, and software test plans are specified. a. system environment Copyright Cengage Learning. Powered by Cognero.

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b. executive summary c. system components d. implementation requirements ANSWER: d RATIONALE: In a typical system design specification, in the implementation requirements section, startup processing, initial data entry or acquisition, user training requirements, and software test plans are specified.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 342 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.10.10 - Explain the final activities in the systems design phase NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Systems Design Completion KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/28/2019 11:39 AM Essay 76. Discuss cloud computing at length, including its advantages and disadvantages. Be sure to include a definition of all relevant terms in your explanation.

ANSWER: Cloud computing refers to the cloud symbol that often is used to represent the Internet. The cloud computing concept envisions a cloud of remote computers that provide a total online software and data environment that is hosted by third parties. For example, a user’s computer does not perform processing or computing tasks — the cloud does some or all of it. This concept is in contrast to today’s computing model, which is based on networks that strategically distribute processing and data across the enterprise. In a sense, the cloud of computers acts as one giant computer that performs tasks for users.

The cloud performs the computing work. Instead of requiring specific hardware and software on the user’s computer, cloud computing spreads the workload to powerful remote systems that are part of the cloud. The user appears to be working on a local system, but all computing is actually performed in the cloud. No software updates or maintenance are required of the user, and there are no compatibility issues. Cloud computing effectively eliminates compatibility issues, because the Internet itself is the platform. This architecture also provides scaling on demand, which matches resources to needs at any given time. For example, during peak loads, additional cloud servers might come online automatically to support the workload.

Cloud computing is an ideal platform for powerful Software as a Service (SaaS) applications. SaaS is a popular deployment method where software is not purchased but is paid for as a service, much like one pays for electricity or cable TV each month. In this architecture, updates and changes to services can be easily made by service providers without involving the users.

Even though cloud computing has tremendous advantages, some concerns exist. First, cloud computing requires significantly more bandwidth (the amount of data that can be transferred in a fixed time period) than traditional client/server networks. Second, because cloud computing is Internet-based, if a user’s Internet connection becomes unavailable, the user will be unable to access any cloud-based services. In addition, there are security Copyright Cengage Learning. Powered by Cognero.

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concerns associated with sending large amounts of data over the Internet, as well as concerns about storing it securely. Finally, there is the issue of control. Because a service provider hosts the resources and manages data storage and access, the provider has complete control of the system. Many firms are wary of handing over control of missioncritical data and systems to a third-party provider.

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Future technology advances will make cloud computing even more feasible, desirable, and secure. As the IT industry moves toward a web-based architecture, cloud computing is being marketed aggressively and growing rapidly. Cloud computing has become a cornerstone of enterprise system architecture.

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DIFFICULTY: Challenging REFERENCES: 328-329 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.10.04 - Discuss the impact of the cloud computing and the Internet on system architecture NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Impact of the Internet KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:39 AM DATE MODIFIED: 4/30/2019 4:32 PM 77. List the guidelines for in-house e-commerce site development.

ANSWER: The guidelines for in-house e-commerce site development are as follows:

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• Analyze the company's business needs and develop a clear statement of your goals.

Consider the experience of other companies with similar projects.

• Obtain input from users who understand the business and technology issues involved in the project. Plan for future growth, but aim for ease of use.

• Determine whether the IT staff has the necessary skills and experience to implement the project. Consider training, additional resources, and the use of consultants if necessary.

• Consider integration requirements for existing legacy systems or enterprise resource planning. Select a physical infrastructure carefully, so it will support the application, now and later.

• Develop the project in modular form so users can test and approve the functional elements as you go along.

• Connect the application to existing in-house systems and verify interactivity.

• Test every aspect of the site exhaustively. Consider a preliminary rollout to a pilot group to obtain feedback before a full launch.

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Student provides the guidelines for in-house ecommerce site development.

DIFFICULTY: Challenging REFERENCES: 330 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.10.05 - Compare in-house ecommerce development with packaged solutions and service providers NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Ecommerce Architecture KEYWORDS: Bloom’s: Understand DATE CREATED: 4/28/2019 11:44 AM DATE MODIFIED: 4/30/2019 4:35 PM 78. Explain why many companies use enterprise resource planning (ERP) software.

ANSWER: Many companies use enterprise resource planning (ERP) software to establish a companywide strategy for using IT that includes a specific architecture, standards for data, processing, network, and user interface design. A main advantage of ERP is that it describes a specific hardware and software environment, also called a platform, which ensures connectivity and easy integration of future systems, including in-house software and commercial packages.

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DIFFICULTY: Moderate REFERENCES: 317 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.10.01 - Provide a checklist of the nine issues to consider when selecting a system architecture NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Ecommerce Architecture KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:39 AM Copyright Cengage Learning. Powered by Cognero.

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DATE MODIFIED:

4/30/2019 4:36 PM

79. Define scalability and explain its importance.

ANSWER: Scalability, sometimes also called extensibility, refers to a system’s ability to expand, change, or downsize to meet the changing needs of a business enterprise. Scalability is especially important in implementing systems that are volume related, such as transaction processing systems. A scalable system is necessary to support a dynamic, growing business. For example, a scalable network could handle anywhere from a few dozen nodes to thousands of nodes, and a scalable DBMS could support the acquisition of an entire new sales division. When investing large amounts of money in a project, management is especially concerned about scalability issues that could affect the system’s life expectancy.

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DIFFICULTY: Moderate REFERENCES: 319 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.10.01 - Provide a checklist of the nine issues to consider when selecting a system architecture NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Ecommerce Architecture KEYWORDS: Bloom’s: Understand DATE CREATED: 4/28/2019 11:45 AM DATE MODIFIED: 4/30/2019 4:38 PM 80. Define portal and explain how a corporate portal is used.

ANSWER: Depending on the system, the planned architecture might include a corporate portal. A portal is an entrance to a multifunction website. After entering a portal, a user can navigate to a destination using various tools and features provided by the portal designer. A corporate portal can provide access for customers, employees, suppliers, and the public. A well-designed portal can integrate with various other systems and provide a consistent look and feel across multiple organizational divisions.

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DIFFICULTY: REFERENCES:

Challenging 320

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QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.10.01 - Provide a checklist of the nine issues to consider when selecting a system architecture NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Ecommerce Architecture KEYWORDS: Bloom’s: Understand DATE CREATED: 4/28/2019 11:45 AM DATE MODIFIED: 4/30/2019 4:40 PM

True / False 1. Although programmers perform the actual coding, IT managers usually assign systems analysts to work with them as part of a team. a. True b. False ANSWER: True RATIONALE: Although programmers typically perform the actual coding, IT managers usually assign systems analysts to work with them as a team.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 357 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.02 - Outline application development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Application Development KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 1:18 PM 2. Using flowcharts, programmers can break large systems into subsystems that are easier to understand and code. a. True b. False ANSWER: True RATIONALE: Using flowcharts, programmers can break large systems into subsystems and modules that are easier to understand and code.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 358 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.02 - Outline application development NATIONAL STANDARDS: United States - BUSPROG: Technology Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

Overview of Application Development Bloom’s: Understand 1/30/2019 11:40 AM 4/29/2019 1:21 PM

3. Compiling a program using a CASE tool or a language compiler detects syntax errors, which are language grammar errors. a. True b. False ANSWER: True RATIONALE: Compiling a program using a CASE tool or a language compiler detects syntax errors, which are language grammar errors.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 370 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.06 - Explain coding NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Testing the System KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 1:24 PM 4. Commercial software packages must undergo unit and integration testing similar to that of in-house developed systems, although system testing usually is not performed. a. True b. False ANSWER: False RATIONALE: Commercial software packages must undergo system testing similar to that of in-house developed systems, although unit and integration testing usually are not performed.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 372 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.06 - Explain coding NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Testing the System KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 1:27 PM 5. The skill set required to develop documentation usually is the same as that required to develop a system. a. True b. False Copyright Cengage Learning. Powered by Cognero.

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ANSWER: RATIONALE:

False The skill set required to develop documentation usually is not the same as that to develop a system.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 375 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.08 - Differentiate between program, system, operations, and user documentation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Documentation KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 1:28 PM 6. Effective online documentation is an important productivity tool because it empowers users and reduces the time that IT staff members must spend in providing telephone, email, or face-to-face assistance. a. True b. False ANSWER: True RATIONALE: Effective online documentation is an important productivity tool because it empowers users and reduces the time that IT staff members must spend in providing telephone, email, or face-to-face assistance.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 376 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.09 - Explain the role of online documentation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Documentation KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 5/1/2019 12:06 PM 7. Most webinars are web-based broadcasts that allow a user to download multimedia files to a PC or portable device. a. True b. False ANSWER: False RATIONALE: Most webinars are scheduled events with a group of preregistered users and an online presenter or instructor.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 385 QUESTION TYPE: True / False Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.10 - Describe the five tasks involved in system installation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Training KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 1:30 PM 8. Data conversion is easier when a new system replaces a manual system because all data can be entered manually, unless it must be scanned. a. True b. False ANSWER: False RATIONALE: Data conversion is more difficult when the new system replaces a manual system, because all data must be entered manually unless it can be scanned.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 383 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.10 - Describe the five tasks involved in system installation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Changeover KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 1:32 PM 9. To minimize the need to require information from two different systems, cyclical information systems usually are converted using the direct cutover method at the beginning of a quarter, calendar year, or fiscal year. a. True b. False ANSWER: True RATIONALE: To minimize the need to require information from two different systems, cyclical information systems usually are converted using the direct cutover method at the beginning of a quarter, calendar year, or fiscal year.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 381 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.10 - Describe the five tasks involved in system installation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Documentation KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:40 AM Copyright Cengage Learning. Powered by Cognero.

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DATE MODIFIED:

4/29/2019 1:33 PM

10. Phased operation is more expensive than full parallel operation because the analyst has to work with the entire system at any given time. a. True b. False ANSWER: False RATIONALE: Phased operation is less expensive than full parallel operation because the analyst has to work with only one part of the system at a time.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 382 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.10 - Describe the five tasks involved in system installation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Changeover KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 1:34 PM 11. The post-implementation evaluation of a system verifies that the new system meets specified requirements, complies with user objectives, and produces the anticipated benefits. a. True b. False ANSWER: True RATIONALE: The post-implementation evaluation of a system verifies that the new system meets specified requirements, complies with user objectives, and produces the anticipated benefits.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 388 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.10 - Describe the five tasks involved in system installation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Post-Implementation Tasks KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 1:36 PM 12. Modules that are independent are tightly coupled. a. True b. False ANSWER: False RATIONALE: Modules that are independent are loosely coupled.

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POINTS: 1 DIFFICULTY: Moderate REFERENCES: 362 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.03 - Apply structured development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Post-Implementation Tasks KEYWORDS: Bloom’s: Understand DATE CREATED: 4/29/2019 1:36 PM DATE MODIFIED: 4/29/2019 1:39 PM 13. If modules are loosely coupled, one module is linked to internal logic contained in another module. a. True b. False ANSWER: False RATIONALE: If modules are tightly coupled, one module is linked to internal logic contained in another module.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 362 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.03 - Apply structured development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Post-Implementation Tasks KEYWORDS: Bloom’s: Understand DATE CREATED: 4/29/2019 1:39 PM DATE MODIFIED: 4/29/2019 1:45 PM 14. Podcasts can be prescheduled, made available on demand, or delivered as automatic updates, depending on a user’s preference. a. True b. False ANSWER: True RATIONALE: Podcasts can be prescheduled, made available on demand, or delivered as automatic updates, depending on a user’s preference.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 385 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.10 - Describe the five tasks involved in system installation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Post-Implementation Tasks KEYWORDS: Bloom’s: Understand Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

4/29/2019 1:46 PM 4/29/2019 1:49 PM

15. ISO requires a specific development plan, which outlines a step-by-step process for transforming user requirements into a finished product. a. True b. False ANSWER: True RATIONALE: ISO requires a specific development plan, which outlines a step-by-step process for transforming user requirements into a finished product.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 355 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.01 - Explain quality assurance and three techniques to help improve the finished product NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Post-Implementation Tasks KEYWORDS: Bloom’s: Understand DATE CREATED: 4/29/2019 1:49 PM DATE MODIFIED: 4/29/2019 4:25 PM 16. Static development is the process of constructing the programs and code modules that serve as the building blocks of the information system. a. True b. False ANSWER: False RATIONALE: Application development is the process of constructing the programs and code modules that serve as the building blocks of the information system.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 356 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.02 - Outline application development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Post-Implementation Tasks KEYWORDS: Bloom’s: Understand DATE CREATED: 4/29/2019 1:51 PM DATE MODIFIED: 4/29/2019 4:25 PM 17. Agile projects use various iterative and incremental models. a. True b. False ANSWER: True Copyright Cengage Learning. Powered by Cognero.

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RATIONALE: Agile projects use various iterative and incremental models.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 357 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.02 - Outline application development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Post-Implementation Tasks KEYWORDS: Bloom’s: Understand DATE CREATED: 4/29/2019 1:52 PM DATE MODIFIED: 4/29/2019 3:19 PM 18. A kernel consists of related program code organized into small units that are easy to understand and maintain. a. True b. False ANSWER: False RATIONALE: A module consists of related program code organized into small units that are easy to understand and maintain.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 357 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.02 - Outline application development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Post-Implementation Tasks KEYWORDS: Bloom’s: Understand DATE CREATED: 4/29/2019 1:52 PM DATE MODIFIED: 4/29/2019 3:17 PM 19. Pseudocode is a technique for representing program logic. a. True b. False ANSWER: True RATIONALE: Pseudocode is a technique for representing program logic.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 358 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.02 - Outline application development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Post-Implementation Tasks KEYWORDS: Bloom’s: Understand Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

4/29/2019 1:52 PM 4/29/2019 3:20 PM

20. After a systems analyst documents the system’s requirements, he or she breaks the system down into subsystems and modules in a process called scaling. a. True b. False ANSWER: False RATIONALE: After a systems analyst documents the system’s requirements, he or she breaks the system down into subsystems and modules in a process called partitioning.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 359 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.03 - Apply structured development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Post-Implementation Tasks KEYWORDS: Bloom’s: Understand DATE CREATED: 4/29/2019 1:52 PM DATE MODIFIED: 4/29/2019 3:27 PM 21. A flag module is reusable code and can be invoked from more than one point in the chart. a. True b. False ANSWER: False RATIONALE: A library module is reusable code and can be invoked from more than one point in the chart.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 360 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.03 - Apply structured development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Post-Implementation Tasks KEYWORDS: Bloom’s: Understand DATE CREATED: 4/29/2019 1:52 PM DATE MODIFIED: 4/29/2019 3:34 PM 22. Cohesion describes the degree of interdependence among modules. a. True b. False ANSWER: False RATIONALE: Coupling describes the degree of interdependence among modules.

POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Moderate REFERENCES: 362 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.03 - Apply structured development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Post-Implementation Tasks KEYWORDS: Bloom’s: Understand DATE CREATED: 4/29/2019 1:52 PM DATE MODIFIED: 4/29/2019 3:36 PM 23. The principles of cohesion and coupling do not apply to object-oriented application development. a. True b. False ANSWER: False RATIONALE: The principles of cohesion and coupling also apply to O-O application development.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 366 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.04 - Apply object-oriented development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Post-Implementation Tasks KEYWORDS: Bloom’s: Understand DATE CREATED: 4/29/2019 1:53 PM DATE MODIFIED: 4/29/2019 3:39 PM 24. Critics of agile development often claim that because it focuses on quick iterations and fast releases, it lacks discipline and produces systems of questionable quality. a. True b. False ANSWER: True RATIONALE: Critics of agile development often claim that because it focuses on quick iterations and fast releases, it lacks discipline and produces systems of questionable quality.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 367 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.05 - Apply agile development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Post-Implementation Tasks KEYWORDS: Bloom’s: Understand DATE CREATED: 4/29/2019 1:53 PM Copyright Cengage Learning. Powered by Cognero.

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DATE MODIFIED:

4/29/2019 3:41 PM

25. XP is an agile development method. a. True b. False ANSWER: True RATIONALE: XP is an agile development method.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 368 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.05 - Apply agile development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Post-Implementation Tasks KEYWORDS: Bloom’s: Understand DATE CREATED: 4/29/2019 1:53 PM DATE MODIFIED: 4/29/2019 3:42 PM 26. Meshing is the process of turning program logic into specific instructions that the computer system can execute. a. True b. False ANSWER: False RATIONALE: Coding is the process of turning program logic into specific instructions that the computer system can execute.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 369 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.06 - Explain coding NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Post-Implementation Tasks KEYWORDS: Bloom’s: Understand DATE CREATED: 4/29/2019 1:53 PM DATE MODIFIED: 4/29/2019 3:45 PM 27. Language and grammar errors are referred to as script errors. a. True b. False ANSWER: False RATIONALE: Language and grammar errors are referred to as syntax errors.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 370 QUESTION TYPE: True / False Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.07 - Explain unit, integration, and system testing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Post-Implementation Tasks KEYWORDS: Bloom’s: Understand DATE CREATED: 4/29/2019 1:53 PM DATE MODIFIED: 4/29/2019 3:52 PM 28. Test data should contain only correct data. a. True b. False ANSWER: False RATIONALE: Test data should contain both correct data and erroneous data and should test all possible situations that could occur.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 371 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.07 - Explain unit, integration, and system testing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Post-Implementation Tasks KEYWORDS: Bloom’s: Understand DATE CREATED: 4/29/2019 1:53 PM DATE MODIFIED: 4/29/2019 3:50 PM 29. Program documentation describes the system’s functions and how they are implemented. a. True b. False ANSWER: False RATIONALE: System documentation describes the system’s functions and how they are implemented.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 374 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.08 - Differentiate between program, system, operations, and user documentation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Post-Implementation Tasks KEYWORDS: Bloom’s: Understand DATE CREATED: 4/29/2019 1:53 PM DATE MODIFIED: 4/29/2019 3:52 PM 30. The test environment for an information system contains copies of all programs, procedures, and test data files. a. True Copyright Cengage Learning. Powered by Cognero.

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b. False ANSWER: RATIONALE:

True The test environment for an information system contains copies of all programs, procedures, and test data files.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 378 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.10 - Describe the five tasks involved in system installation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Post-Implementation Tasks KEYWORDS: Bloom’s: Understand DATE CREATED: 4/29/2019 1:53 PM DATE MODIFIED: 4/29/2019 3:54 PM Multiple Choice 31. The main objective of _____ is to avoid problems or to identify them as soon as possible. a. direct cutover b. quality assurance c. application development d. cohesion ANSWER: b RATIONALE: The main objective of quality assurance (QA) is to avoid problems or to identify them as soon as possible.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 353 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.01 - Explain quality assurance and three techniques to help improve the finished product NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Software Quality Assurance KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 1:58 PM 32. To achieve better, faster, and less expensive methods of software development, the _____ designed the Capability Maturity Model (CMM), which improves quality, reduces development time, and cuts costs. a. International Organization for Standardization (ISO) b. Software Engineering Institute (SEI) c. Open Database Connectivity (ODBC) project d. Center for the Application of Information Technologies (CAIT) ANSWER: b Copyright Cengage Learning. Powered by Cognero.

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SEI’s primary objective is to find better, faster, and less-expensive methods of software development. To achieve that goal, SEI designed an influential set of software development standards called the Capability Maturity Model (CMM)®, which has been used successfully by thousands of organizations around the globe.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 353 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.01 - Explain quality assurance and three techniques to help improve the finished product NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: A-head: Introduction KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 5/1/2019 12:25 PM RATIONALE:

33. The Software Engineering Institute (SEI) established a new model, called _____, which incorporates software and systems development into a much larger framework. a. the Department of Defense (DoD) model b. the Thousand-Yard Model c. Open Database Connectivity (ODBC) model d. Capability Maturity Model Integration (CMMI) ANSWER: d RATIONALE: Eventually the SEI established a new model, called Capability Maturity Model Integration (CMMI)®, that integrates software and systems development into a much larger framework.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 353 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.01 - Explain quality assurance and three techniques to help improve the finished product NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Software Quality Assurance KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 2:01 PM 34. _____ requires that a software supplier document all testing and maintain records of test results. a. The International Organization for Standardization (ISO) b. The Software Engineering Institute (SEI) c. Open Database Connectivity (ODBC) d. The Center for the Application of Information Technologies (CAIT) ANSWER: a RATIONALE: ISO requires that a software supplier document all testing and maintain records of Copyright Cengage Learning. Powered by Cognero.

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test results.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 355 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.01 - Explain quality assurance and three techniques to help improve the finished product NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Software Quality Assurance KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 5/1/2019 12:28 PM 35. _____ is the process of constructing the programs and code modules that serve as the building blocks of an information system. a. Application structuring b. Application analysis c. Application development d. Application virtualization ANSWER: c RATIONALE: Application development is the process of constructing the programs and code modules that serve as the building blocks of the information system.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 356 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.02 - Outline application development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Application Development KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 5/1/2019 12:30 PM 36. A _____ consists of related program code organized into small units that are easy to understand and maintain. a. node b. stub c. decision tree d. module ANSWER: d RATIONALE: A module consists of related program code organized into small units that are easy to understand and maintain.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 357 Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.02 - Outline application development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Application Development KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 2:04 PM 37. _____ graphically represent the logical rules and interaction between program modules using a series of symbols connected by arrows. a. Training plans b. Acceptance tests c. Flowcharts d. Simulations ANSWER: c RATIONALE: A flowchart represents logical rules and interaction graphically, using a series of symbols connected by arrows.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 358 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.02 - Outline application development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of Application Development KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 2:05 PM 38. Structured application development usually involves a(n) _____, which proceeds from a general design to a detailed structure. a. top-down approach b. test plan c. training plan d. integrated approach ANSWER: a RATIONALE: Structured application development usually involves a top-down approach, which proceeds from a general design to a detailed structure.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 359 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.03 - Apply structured development NATIONAL STANDARDS: United States - BUSPROG: Technology Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

Structured Application Development Bloom’s: Remember 1/30/2019 11:40 AM 4/29/2019 2:06 PM

39. In a structure chart, a control couple shows a message, also called a(n) _____, which one module sends to another. a. pilot b. status flag c. open loop d. unit plan ANSWER: b RATIONALE: A control couple shows a message, also called a status flag, that one module sends to another.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 360 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.03 - Apply structured development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Structured Application Development KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 2:07 PM 40. In a structure chart, a(n) _____ line, with a diamond on one end, indicates that a control module determines which subordinate modules will be invoked. a. method b. condition c. class d. attribute ANSWER: b RATIONALE: A condition line indicates that a control module determines which subordinate modules will be invoked, depending on a specific condition.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 361 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.03 - Apply structured development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Structured Application Development KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 2:08 PM Copyright Cengage Learning. Powered by Cognero.

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41. In a structure chart, a curved arrow represents a _____, which indicates that one or more modules are repeated. a. pie b. status flag c. loop d. freeform ANSWER: c RATIONALE: A curved arrow represents a loop.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 361 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.03 - Apply structured development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Structured Application Development KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 2:09 PM 42. _____ measures a module’s scope and processing characteristics. a. Coupling b. Indexing c. Cohesion d. Partitioning ANSWER: c RATIONALE: Cohesion measures a module’s scope and processing characteristics.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 361 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.03 - Apply structured development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Structured Application Development KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 2:10 PM 43. _____ describes the degree of interdependence among modules. a. Resolution b. Modularity c. Dynamism d. Coupling ANSWER: d RATIONALE: Coupling describes the degree of interdependence among modules.

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POINTS: 1 DIFFICULTY: Moderate REFERENCES: 362 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.03 - Apply structured development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Structured Application Development KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 2:11 PM 44. In sequence, the steps typically followed to create a structure chart are _____. a. reviewing the data flow diagrams (DFDs); identifying modules and relationships; adding couples, loops, and conditions; and analyzing the structure chart b. identifying modules and relationships; adding couples, loops, and conditions; analyzing the structure chart and the data dictionary; and reviewing the data flow diagrams (DFDs) c. adding couples, loops, and conditions; analyzing the structure chart and the data dictionary; reviewing the data flow diagrams (DFDs); and identifying modules and relationships d. analyzing the structure chart and the data dictionary; reviewing the data flow diagrams (DFDs); identifying modules and relationships; and adding couples, loops, and conditions ANSWER: a RATIONALE: In sequence, the steps typically followed to create a structure chart are reviewing the data flow diagrams (DFDs); identifying modules and relationships; adding couples, loops, and conditions; and analyzing the structure chart and the data dictionary.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 363-364 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.03 - Apply structured development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Structured Application Development KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 2:13 PM 45. A class diagram includes the class _____, which represent the program logic. a. attributes b. events c. methods d. characters ANSWER: c RATIONALE: A class diagram includes methods, which represent program logic.

POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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REFERENCES: 365 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.04 - Apply object-oriented development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object-Oriented Application Development KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 2:14 PM 46. A class diagram includes the class _____, which describe the characteristics of objects in the class. a. methods b. keys c. events d. attributes ANSWER: d RATIONALE: A class diagram includes the class attributes, which describe the characteristics of objects in the class.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 365 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.04 - Apply object-oriented development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Object-Oriented Application Development KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 2:15 PM 47. In _____, two programmers work on the same task on the same computer; one drives while the other navigates. a. pair programming b. multitasking c. dual tasking d. driver programming ANSWER: a RATIONALE: In pair programming, two programmers work on the same task on the same computer; one drives (programs) while the other navigates (watches).

POINTS: 1 DIFFICULTY: Easy REFERENCES: 368 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.05 - Apply agile development NATIONAL STANDARDS: United States - BUSPROG: Technology Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

Agile Application Development Bloom’s: Remember 1/30/2019 11:40 AM 4/29/2019 2:16 PM

48. _____ is the process of reviewing program code to spot logic errors, which produce incorrect results. a. Desk checking b. Direct cutover examination c. Results walkthrough d. Cohesion assurance ANSWER: a RATIONALE: Desk checking is the process of reviewing the program code to spot logic errors, which produce incorrect results.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 370 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.07 - Explain unit, integration, and system testing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Testing the System KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 5/1/2019 12:42 PM 49. Many organizations require a more formal type of desk checking called _____. a. a control module b. integration testing c. a structured walk-through d. a data couple ANSWER: c RATIONALE: Many organizations require a more formal type of desk checking called a structured walkthrough.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 370 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.07 - Explain unit, integration, and system testing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Testing the System KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 5/1/2019 12:44 PM 50. In addition to analyzing logic and program code, a project team usually holds a session with users, called a _____, to Copyright Cengage Learning. Powered by Cognero.

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review the interface with a cross-section of people who will work with the new system and ensure that all the necessary features have been included. a. unit test b. design walk-through c. function assessment d. closure meeting ANSWER: b RATIONALE: In addition to analyzing logic and program code, the project team usually holds a session with users called a design walk-through, to review the interface with a cross section of people who will work with the new system and ensure that all necessary features have been included.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 370 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.07 - Explain unit, integration, and system testing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Testing the System KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 5/1/2019 12:44 PM 51. The objective of _____ is to identify and eliminate execution errors that could cause a program to terminate abnormally, and logic errors that could have been missed during desk checking. a. unit testing b. integration testing c. functional testing d. global testing ANSWER: a RATIONALE: The objective of unit testing is to identify and eliminate execution errors that could cause a program to terminate abnormally, and logic errors that could have been missed during desk checking.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 370 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.07 - Explain unit, integration, and system testing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Testing the System KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 2:20 PM 52. During _____, programmers must test programs that interact with other programs and files separately before they are integrated into the system.

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a. unit testing b. integrated testing c. acceptance testing d. functional testing ANSWER: RATIONALE:

a During unit testing, programmers must test programs that interact with other programs and files individually, before they are integrated into the system.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 371 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.07 - Explain unit, integration, and system testing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Testing the System KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 2:22 PM 53. In a technique called _____, the programmer simulates each program outcome or result and displays a message to indicate whether or not the program executed successfully. a. modular testing b. stub testing c. acceptance testing d. unit testing ANSWER: b RATIONALE: In stub testing, the programmer simulates each program outcome or result and displays a message to indicate whether or not the program executed successfully.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 371 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.07 - Explain unit, integration, and system testing TOPICS: Testing the System KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 2:22 PM 54. Which is specified by the detailed procedures in a test plan? a. The result of the final test of all programs b. How a separate operational and test environment is prepared c. The test data to be used d. Who will work with the new system and ensure that all necessary features have been included ANSWER: c RATIONALE: A test plan consists of detailed procedures that specify how and when the testing will be Copyright Cengage Learning. Powered by Cognero.

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performed, who will participate, and what test data will be used.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 371 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.07 - Explain unit, integration, and system testing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Testing the System KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 2:24 PM 55. Testing two or more programs that depend on each other is called _____. a. integration testing b. unit testing c. acceptance testing d. system testing ANSWER: a RATIONALE: Testing two or more programs that depend on each other is called integration testing.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 372 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.07 - Explain unit, integration, and system testing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Testing the System KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 2:24 PM 56. Successful completion of system testing is the key to user and management approval, which is why system tests sometimes are called _____. a. integrated tests b. modular tests c. unit tests d. acceptance tests ANSWER: d RATIONALE: Successful completion of system testing is the key to user and management approval, which is why system tests sometimes are called acceptance tests.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 372 QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.07 - Explain unit, integration, and system testing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Testing the System KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 2:25 PM 57. After completing integration testing, a systems analyst must perform _____, which involves the entire information system and includes all typical processing situations. a. functional testing b. unit testing c. stub testing d. system testing ANSWER: d RATIONALE: After completing integration testing, system testing is performed, which involves the entire information system. A system test includes all likely processing situations and is intended to assure users, developers, and managers that the program meets all specifications and that all necessary features have been included.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 372 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.07 - Explain unit, integration, and system testing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Testing the System KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 2:27 PM 58. Program documentation _____. a. describes the inputs, outputs, and processing logic for all program modules b. consists of instructions and information for users who will interact with the system and includes user manuals, help screens, programs, and online tutorials c. includes data dictionary entries, data flow diagrams, screen layouts, and the systems request that initiated the program d. creates links within the program that will take a user to the appropriate documentation ANSWER: a RATIONALE: Program documentation describes the inputs, outputs, and processing logic for all program modules.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 374 QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: SAD.12e.11.08 - Differentiate between program, system, operations, and user documentation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Documentation KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 5/1/2019 12:54 PM 59. System developers use _____ to document and trail program defects, code changes, and replacement code. a. bug tracking software b. the obstruction generator c. fault promotion analysis d. the defect distribution policy ANSWER: a RATIONALE: System developers also use defect tracking software, sometimes called bug tracking software, to document and track program defects, code changes, and replacement code.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 374 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.08 - Differentiate between program, system, operations, and user documentation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Documentation KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 2:30 PM 60. Operations documentation _____. a. describes the inputs, outputs, and processing logic for all program modules b. describes a system’s functions and how they are implemented c. contains all the information needed for processing and distributing online and printed output d. consists of instructions and information for users who will interact with the system ANSWER: c RATIONALE: Operations documentation contains all the information needed for processing and distributing online and printed output.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 375 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.08 - Differentiate between program, system, operations, and user documentation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Documentation Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom’s: Remember 1/30/2019 11:40 AM 5/1/2019 12:57 PM

61. User documentation _____. a. allows users to prepare overall documentation, such as process descriptions and report layouts, early in the software development life cycle (SDLC) b. describes a system’s functions and how they are implemented c. contains all the information needed for users to process and distribute online and printed output d. consists of instructions and information for users who will interact with the system ANSWER: d RATIONALE: User documentation consists of instructions and information for users who will interact with the system and includes user manuals, help screens, and online tutorials.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 375 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.08 - Differentiate between program, system, operations, and user documentation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Documentation KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 5/1/2019 12:58 PM 62. The environment for the actual system operation is called the _____. a. production environment b. exploratory environment c. functional environment d. globalized environment ANSWER: a RATIONALE: The environment for the actual system operation is called the operational environment or production environment.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 378 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.10 - Describe the five tasks involved in system installation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Operational and Test Environments KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 2:33 PM Copyright Cengage Learning. Powered by Cognero.

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63. Access to the operational environment is limited to _____ and must strictly be controlled. a. systems analysts b. users c. programmers d. managers ANSWER: b RATIONALE: Access to the operational environment is limited to users and must strictly be controlled.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 378 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.10 - Describe the five tasks involved in system installation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Operational and Test Environments KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 2:35 PM 64. A(n) _____ refers to a web-based broadcast that allows a user to download multimedia files to a PC or portable device. a. webinar b. tutorial c. podcast d. data frame ANSWER: c RATIONALE: A podcast refers to a web-based broadcast that allows a user to download multimedia files to a PC or portable device.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 385 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.10 - Describe the five tasks involved in system installation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Training KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 2:36 PM 65. When developing a training program, which guideline should be kept in mind? a. Train people individually. b. Select the most effective place to conduct the training. c. Develop a single training program for distinct employee groups. d. Provide only hands-on experience training.

ANSWER: b Copyright Cengage Learning. Powered by Cognero.

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RATIONALE:

When developing a training program, select the most effective place to conduct the training.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 386 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.10 - Describe the five tasks involved in system installation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Training KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 2:37 PM 66. Using a _____ strategy, knowledgeable users can be selected who then conduct sessions for others. a. structured walk-through b. train-the-trainer c. direct cutover d. top-down design ANSWER: b RATIONALE: Using a train-the-trainer strategy, knowledgeable users can be selected who then conduct sessions for others.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 387 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.10 - Describe the five tasks involved in system installation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Training KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 5/1/2019 1:03 PM 67. When training is complete, many organizations conduct a full-scale test, or _____, which is a dress rehearsal for users and IT support staff. a. a parallel operation b. a pre-implementation evaluation c. data conversion d. simulation ANSWER: d RATIONALE: When training is complete, many organizations conduct a full-scale test, or simulation, which is a dress rehearsal for users and IT support staff.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 387 Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.10 - Describe the five tasks involved in system installation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Training KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 2:39 PM 68. During _____, existing data is loaded into the new system. a. data visualization b. data conversion c. data collision d. data normalization ANSWER: b RATIONALE: During data conversion, existing data is loaded into the new system.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 382 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.10 - Describe the five tasks involved in system installation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Data Conversion KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 2:40 PM 69. _____ is the process of putting a new information system online and retiring the old system. a. System integration b. Online system documentation c. System override d. System changeover ANSWER: d RATIONALE: System changeover is the process of putting the new information system online and retiring the old system.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 379 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.10 - Describe the five tasks involved in system installation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Changeover KEYWORDS: Bloom’s: Remember Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

1/30/2019 11:40 AM 4/29/2019 2:41 PM

70. _____ involves more risk than other changeover methods. a. Direct cutover b. Pilot operation c. Parallel cutover d. Phased operation ANSWER: a RATIONALE: Direct cutover involves more risk than other changeover methods.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 380 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.11.10 - Describe the five tasks involved in system installation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Changeover KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 4/29/2019 2:42 PM

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71. As the accompanying figure illustrates, the _____ approach causes the changeover from the old system to the new system to occur immediately when the new system becomes operational. a. phased operation b. parallel operation c. pilot operation d. direct cutover ANSWER: d RATIONALE: The direct cutover approach causes the changeover from the old system to the new system to occur immediately when the new system becomes operational.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 379-380 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: Figure 2 LEARNING OBJECTIVES: SAD.12e.11.10 - Describe the five tasks involved in system installation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Changeover Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom’s: Remember 1/30/2019 11:40 AM 4/29/2019 2:43 PM

72. As the accompanying figure illustrates, the _____ changeover method requires that both the old and the new information systems operate fully for a specific period. a. phased operation b. parallel operation c. pilot operation d. direct cutover ANSWER: b RATIONALE: Parallel operation requires that both systems run simultaneously for a specified period.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 380 381 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: Figure 2 LEARNING OBJECTIVES: SAD.12e.11.10 - Describe the five tasks involved in system installation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Changeover KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 5/1/2019 1:10 PM 73. As the accompanying figure illustrates, the _____ changeover method involves implementing the complete new system at a selected location of the company. a. phased operation b. parallel operation c. pilot operation d. direct cutover ANSWER: c RATIONALE: The pilot operation changeover method involves implementing the complete new system at a selected location of the company.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 381 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: Figure 2 LEARNING OBJECTIVES: SAD.12e.11.10 - Describe the five tasks involved in system installation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Changeover KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:40 AM Copyright Cengage Learning. Powered by Cognero.

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4/29/2019 2:46 PM

Critical Thinking Questions 11-1 Lisa and her team have finished the coding of a new application, and they are ready to begin testing. She asks Tina, a senior software tester, for help in designing the types of tests that Lisa and her team should perform.

74. Lisa mentions that one program has been developed to interact with other programs, and she wants to begin by testing the programs individually. Tina tells her about a process in which a programmer simulates each program outcome or result and displays a message to indicate whether or not the program executed successfully. What is the name of this process? a. Integration testing b. System testing c. Link testing d. Stub testing ANSWER: d RATIONALE: In stub testing, the programmer simulates each program outcome or result and displays a message to indicate whether or not the program executed successfully.

POINTS: 1 DIFFICULTY: Challenging REFERENCES: 371 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: Case 11-1 LEARNING OBJECTIVES: SAD.12e.11.07 - Explain unit, integration, and system testing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Testing the System KEYWORDS: Bloom’s: Apply DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 5/1/2019 1:14 PM 75. Tina also recommends that Lisa test groups of programs that depend on each other to confirm that they work together correctly. What is one of the names of this type of testing? a. Integration testing b. System testing c. Unit testing d. Stub testing ANSWER: a RATIONALE: Testing two or more programs that depend on each other is called integration testing.

POINTS: 1 DIFFICULTY: Challenging REFERENCES: 372 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: Case 11-1 LEARNING OBJECTIVES: SAD.12e.11.07 - Explain unit, integration, and system testing NATIONAL STANDARDS: United States - BUSPROG: Technology Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

Testing the System Bloom’s: Apply 1/30/2019 11:40 AM 4/29/2019 2:48 PM

Essay 76. Provide a step-by-step description of how to create a structure chart.

ANSWER: Typically, three steps are followed when creating a structure chart. Data flow diagrams (DFDs) are reviewed to identify the processes and methods, identify the program modules and determine control-subordinate relationships, and add symbols for couples and loops.

Afterward, the structure chart is analyzed to ensure that it is consistent with the system documentation.

STEP 1. REVIEW THE DFDS: The first step is to review all DFDs for accuracy and completeness, especially if changes have occurred since the systems analysis phase. If object models were also developed, they should be analyzed to identify the objects, the methods that each object must perform, and the relationships among the objects. A method is similar to a functional primitive and requires code to implement the necessary actions.

STEP 2. IDENTIFY MODULES AND RELATIONSHIPS: Working from the logical model, functional primitives or object methods are transformed into program modules.

When analyzing a set of DFDs, remember that each DFD level represents a processing level. If DFDs are being used, one works way down from the context diagram to the lowerlevel diagrams, identifying control modules and subordinate modules, until the functional primitives are reached. If more cohesion is desired, processes can be divided into smaller modules that handle a single task.

POINTS: RUBRIC:

STEP 3. ADD COUPLES, LOOPS, AND CONDITIONS: Next, couples, loops, and conditions are added to the structure chart. If DFDs are being used, the data flows and the data dictionary can be reviewed to identify the data elements that pass from one module to another. In addition to adding the data couples, control couples are added where a module is sending a control parameter, or flag, to another module. Loops and condition lines that indicate repetitive or alternative processing steps are also added. If an object model was developed, the class diagrams and object relationship diagrams can be reviewed to be sure that the interaction among the objects is fully understood.

1 0

1

2

3

4

Failure

Below Expectations

Developing

Competent

Mastery

Criteria Student provides the steps involved in creating a structure chart.

DIFFICULTY: Moderate REFERENCES: 363 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.11.03 - Apply structured development NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Structured Application Development Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom’s: Understand 1/30/2019 11:40 AM 5/1/2019 1:20 PM

77. List the objectives of system testing.

ANSWER: Regardless of how a system was developed, system testing has the following major objectives: • Perform a final test of all programs • Verify that the system will handle all input data properly, both valid and invalid • Ensure that the IT staff has the documentation and instructions needed to operate the system properly and that backup and restart capabilities of the system are adequate • Demonstrate that users can interact with the system successfully • Verify that all system components are integrated properly and that actual processing situations will be handled correctly • Confirm that the information system can handle predicted volumes of data in a timely and efficient manner POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

Below Expectations

Developing

Competent

Mastery

Student lists the objectives of system testing.

DIFFICULTY: Moderate REFERENCES: 372 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.11.07 - Explain unit, integration, and system testing NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Testing the System KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:40 AM DATE MODIFIED: 5/1/2019 1:21 PM 78. Explain the process of program documentation.

ANSWER: Program documentation describes the inputs, outputs, and processing logic for all program modules. The program documentation process starts in the systems analysis phase and continues during systems implementation. Analysts prepare overall documentation, such as process descriptions and report layouts, early in the SDLC. This documentation guides programmers, who construct modules that are well supported by internal and external comments and descriptions that can be understood and maintained easily. A systems analyst usually verifies that program documentation is complete and accurate.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

Below Expectations

Developing

Competent

Mastery

Student explains the process of Copyright Cengage Learning. Powered by Cognero.

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program documentation.

DIFFICULTY: Moderate REFERENCES: 374 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.11.08 - Differentiate between program, system, operations, and user documentation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Testing the System KEYWORDS: Bloom’s: Understand DATE CREATED: 4/29/2019 1:54 PM DATE MODIFIED: 5/1/2019 1:22 PM 79. Explain why users prefer online documentation. Why is it an important tool?

ANSWER: Most users now prefer online documentation, which provides immediate help when they have questions or encounter problems. Many users are accustomed to context-sensitive help screens, hints and tips, hypertext, on-screen demos, and other user-friendly features commonly found in popular software packages; they expect the same kind of support for in-house developed software.

POINTS: RUBRIC:

Effective online documentation is an important productivity tool because it empowers users and reduces the time that IT staff members must spend in providing telephone, email, or face-to-face assistance. Interactive tutorials are especially popular with users who like to learn by doing, and visual impact is very important. The use of YouTube as a host for tutorial videos has become commonplace.

1 0

1

2

3

4

Failure

Below Expectations

Developing

Competent

Mastery

Criteria Student explains why users now prefer online documentation.

Student explains why online documentation is an important tool.

DIFFICULTY: Moderate REFERENCES: 376 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.11.09 - Explain the role of online documentation NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Testing the System KEYWORDS: Bloom’s: Understand Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

4/29/2019 1:55 PM 5/1/2019 1:24 PM

80. Define coding and explain how it is performed.

ANSWER: Coding is the process of turning program logic into specific instructions that the computer system can execute. Working from a specific design, a programmer uses a programming language to transform program logic into code statements. An individual programmer might create a small program, while larger programs typically are divided into modules that several individuals or groups can work on simultaneously.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

Below Expectations

Developing

Competent

Mastery

Student defines coding.

Student explains how coding is performed.

DIFFICULTY: Moderate REFERENCES: 369 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.11.06 - Explain coding NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Testing the System KEYWORDS: Bloom’s: Understand DATE CREATED: 4/29/2019 1:55 PM DATE MODIFIED: 5/1/2019 1:25 PM

True / False 1. As enterprise-wide information systems grow more complex, configuration management becomes trivial. a. True b. False ANSWER: False RATIONALE: As enterprise-wide information systems grow more complex, CM becomes critical.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 411 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

1/30/2019 11:41 AM 4/30/2019 9:24 PM

2. Bandwidth requirements are expressed in bytes per minute. a. True b. False ANSWER: False RATIONALE: Depending on the system, bandwidth can be measured in kilobits per second (Kbps), megabits per second (Mbps), or gigabits per second (Gbps).

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 416 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.04 - Describe techniques for system performance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Performance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 4/30/2019 9:26 PM 3. In a public key encryption environment, each user on the network has a pair of keys: a foreign key and a private key. a. True b. False ANSWER: False RATIONALE: In a public key encryption environment, each user has a pair of keys: a public key and a private key.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 426 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.07 - Assess system security at six levels: physical security, network security, application security, file security, user security, and procedural security NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Security Levels KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 4/30/2019 9:28 PM 4. The hardening process that makes a system more secure is fully automatic. a. True b. False ANSWER: False RATIONALE: Hardening can be done manually or by using a configuration template, which speeds up the process in a large organization.

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POINTS: 1 DIFFICULTY: Easy REFERENCES: 430 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.07 - Assess system security at six levels: physical security, network security, application security, file security, user security, and procedural security NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Security Levels KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 4/30/2019 9:30 PM 5. In a secluded engineering attack, an intruder uses social interaction to gain access to a computer system. a. True b. False ANSWER: False RATIONALE: In a social engineering attack, an intruder uses social interaction to gain access to a computer system.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 432 433 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.07 - Assess system security at six levels: physical security, network security, application security, file security, user security, and procedural security NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Security Levels KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 4/30/2019 9:36 PM 6. One highly publicized form of social engineering is called post texting, which is a method of obtaining personal information under false pretenses. a. True b. False ANSWER: False RATIONALE: One highly publicized form of social engineering is called pretexting, which is a method of obtaining personal information under false pretenses.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 433 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.07 - Assess system security at six levels: physical security, network Copyright Cengage Learning. Powered by Cognero.

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security, application security, file security, user security, and procedural security NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Security Levels KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 4/30/2019 9:38 PM 7. In dumpster diving attacks, an intruder raids desks or trash bins for valuable information. a. True b. False ANSWER: True RATIONALE: In dumpster diving attacks, an intruder raids desks or trash bins for valuable information.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 434 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.07 - Assess system security at six levels: physical security, network security, application security, file security, user security, and procedural security NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Security Levels KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 4/30/2019 9:46 PM 8. Wrapping refers to the practice of storing backup media away from the main business location, in order to mitigate the risk of a catastrophic disaster, such as a flood, fire, or earthquake. a. True b. False ANSWER: False RATIONALE: Offsiting refers to the practice of storing backup media away from the main business location, in order to mitigate the risk of a catastrophic disaster such as a flood, a fire, or an earthquake.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 435 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.08 - Describe backup and disaster recovery NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Backup and Recovery KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 10:26 AM 9. Retention periods of backups can be a specific number of months or years, depending on legal requirements and Copyright Cengage Learning. Powered by Cognero.

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company policy. a. True b. False ANSWER: RATIONALE:

True Retention periods can be a specific number of months or years, depending on legal requirements and company policy.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 436 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.08 - Describe backup and disaster recovery NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Backup and Recovery KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 10:27 AM 10. In a broad sense, credentials include formal degrees, diplomas, or certificates granted by learning institutions to show that a certain level of education has been achieved. a. True b. False ANSWER: True RATIONALE: In a broad sense, credentials include formal degrees, diplomas, or certificates granted by learning institutions to show that a certain level of education has been achieved.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 441 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.10 - List future challenges and opportunities for IT professionals NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Future Challenges and Opportunities KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 10:29 AM 11. The main objective of training is to show users how the system can help them perform their jobs. a. True b. False ANSWER: True RATIONALE: The main objective of training is to show users how the system can help them perform their jobs.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 401 Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.01 - Describe user support activities NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Future Challenges and Opportunities KEYWORDS: Bloom’s: Remember DATE CREATED: 4/30/2019 9:46 PM DATE MODIFIED: 5/1/2019 10:31 AM 12. Maintenance expense stay consistently the same during the system’s operational life. a. True b. False ANSWER: False RATIONALE: Maintenance expenses vary significantly during the system’s operational life and include spending to support maintenance activities.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 403 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.02 - Define the four types of maintenance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Future Challenges and Opportunities KEYWORDS: Bloom’s: Remember DATE CREATED: 4/30/2019 9:47 PM DATE MODIFIED: 5/1/2019 10:34 AM 13. Software leases are not considered an operational cost. a. True b. False ANSWER: False RATIONALE: Operational costs include items such as supplies, equipment rental, and software leases.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 403 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.02 - Define the four types of maintenance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Future Challenges and Opportunities KEYWORDS: Bloom’s: Remember DATE CREATED: 4/30/2019 9:47 PM DATE MODIFIED: 5/1/2019 10:35 AM 14. Mitigation shifts the risk to another asset or party, such as an insurance company. a. True Copyright Cengage Learning. Powered by Cognero.

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b. False ANSWER: False RATIONALE: Transference shifts the risk to another asset or party, such as an insurance company.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 421 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.05 - Explain system security concepts and common attacks against the system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Future Challenges and Opportunities KEYWORDS: Bloom’s: Remember DATE CREATED: 4/30/2019 9:47 PM DATE MODIFIED: 5/1/2019 12:04 PM 15. Acceptance means that nothing is done; companies usually accept a risk only when the protection clearly is not worth the expense. a. True b. False ANSWER: True RATIONALE: Acceptance means that nothing is done; companies usually accept a risk only when the protection clearly is not worth the expense.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 421 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.05 - Explain system security concepts and common attacks against the system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Future Challenges and Opportunities KEYWORDS: Bloom’s: Remember DATE CREATED: 4/30/2019 9:47 PM DATE MODIFIED: 5/1/2019 12:05 PM 16. Hard skills include communications, interpersonal, and perceptive abilities. a. True b. False ANSWER: False RATIONALE: Soft skills include communications, interpersonal, and perceptive abilities.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 442 QUESTION TYPE: True / False HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: SAD.12e.12.10 - List future challenges and opportunities for IT professionals NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Future Challenges and Opportunities KEYWORDS: Bloom’s: Remember DATE CREATED: 4/30/2019 9:47 PM DATE MODIFIED: 5/1/2019 12:27 PM 17. Cloud computing provides the IT infrastructure that enables service orientation. a. True b. False ANSWER: True RATIONALE: Cloud computing provides the IT infrastructure that enables service orientation.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 439 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.10 - List future challenges and opportunities for IT professionals NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Future Challenges and Opportunities KEYWORDS: Bloom’s: Remember DATE CREATED: 4/30/2019 9:47 PM DATE MODIFIED: 5/1/2019 12:30 PM 18. A system in its final stages requires corrective maintenance only to keep the system operational. a. True b. False ANSWER: True RATIONALE: A system in its final stages requires corrective maintenance only to keep the system operational.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 438 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.09 - List the six factors indicating that a system has reached the end of its useful life NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Future Challenges and Opportunities KEYWORDS: Bloom’s: Remember DATE CREATED: 4/30/2019 9:48 PM DATE MODIFIED: 5/1/2019 12:32 PM 19. A test site is an alternate IT location, anywhere in the world, that can support critical systems in the event of a power outage, system crash, or physical catastrophe. a. True Copyright Cengage Learning. Powered by Cognero.

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b. False ANSWER: RATIONALE:

False A hot site is an alternate IT location, anywhere in the world, that can support critical systems in the event of a power outage, system crash, or physical catastrophe.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 437 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.08 - Describe backup and disaster recovery NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Future Challenges and Opportunities KEYWORDS: Bloom’s: Remember DATE CREATED: 4/30/2019 9:48 PM DATE MODIFIED: 5/1/2019 12:33 PM 20. A continuous backup only backs up files that are new or changed since the last full backup. a. True b. False ANSWER: False RATIONALE: A differential backup only backs up files that are new or changed since the last full backup.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 435 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.08 - Describe backup and disaster recovery NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Future Challenges and Opportunities KEYWORDS: Bloom’s: Remember DATE CREATED: 4/30/2019 9:48 PM DATE MODIFIED: 5/1/2019 12:36 PM 21. An incremental backup only includes recent files that have never been backed up by any method. a. True b. False ANSWER: True RATIONALE: The fastest method, called an incremental backup, only includes recent files that never have been backed up by any method.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 435 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.08 - Describe backup and disaster recovery Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Technology Future Challenges and Opportunities Bloom’s: Remember 4/30/2019 9:48 PM 5/1/2019 3:59 PM

22. Backup media can include tape, hard drives, optical storage, and online storage. a. True b. False ANSWER: True RATIONALE: Backup media can include tape, hard drives, optical storage, and online storage.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 435 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.08 - Describe backup and disaster recovery NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Future Challenges and Opportunities KEYWORDS: Bloom’s: Remember DATE CREATED: 4/30/2019 9:48 PM DATE MODIFIED: 5/1/2019 12:39 PM 23. Preventative maintenance adds new capability and enhancements. a. True b. False ANSWER: False RATIONALE: Preventive maintenance reduces the possibility of future system failure.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 404 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.02 - Define the four types of maintenance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Future Challenges and Opportunities KEYWORDS: Bloom’s: Remember DATE CREATED: 4/30/2019 9:48 PM DATE MODIFIED: 5/1/2019 12:44 PM 24. A patch is a specially written software module that provides temporary repairs so operations can resume. a. True b. False ANSWER: True RATIONALE: A patch is a specially written software module that provides temporary repairs so operations can resume.

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POINTS: 1 DIFFICULTY: Easy REFERENCES: 405 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.02 - Define the four types of maintenance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Future Challenges and Opportunities KEYWORDS: Bloom’s: Remember DATE CREATED: 4/30/2019 9:48 PM DATE MODIFIED: 5/1/2019 12:46 PM 25. Adaptive maintenance involves changing an operational system to make it more efficient, reliable, or maintainable. a. True b. False ANSWER: False RATIONALE: Perfective maintenance involves changing an operational system to make it more efficient, reliable, or maintainable.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 406 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.02 - Define the four types of maintenance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Future Challenges and Opportunities KEYWORDS: Bloom’s: Remember DATE CREATED: 4/30/2019 9:48 PM DATE MODIFIED: 5/1/2019 12:48 PM 26. When a user submits a maintenance request, the system administrator makes an initial determination. a. True b. False ANSWER: True RATIONALE: When a user submits a maintenance request, the system administrator makes an initial determination.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 409 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Future Challenges and Opportunities KEYWORDS: Bloom’s: Remember Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

4/30/2019 9:48 PM 5/1/2019 12:51 PM

27. When a maintenance release methodology is used, all changes, critical and noncritical, are implemented consecutively as they arrive. a. True b. False ANSWER: False RATIONALE: When a maintenance release methodology is used, all noncritical changes are held until they can be implemented at the same time.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 412 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Future Challenges and Opportunities KEYWORDS: Bloom’s: Remember DATE CREATED: 4/30/2019 9:49 PM DATE MODIFIED: 5/1/2019 1:17 PM 28. When network traffic is encrypted, it is invisible and its content and purpose are masked. a. True b. False ANSWER: False RATIONALE: When the traffic is encrypted, it still is visible, but its content and purpose are masked.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 426 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.07 - Assess system security at six levels: physical security, network security, application security, file security, user security, and procedural security NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Future Challenges and Opportunities KEYWORDS: Bloom’s: Remember DATE CREATED: 4/30/2019 9:49 PM DATE MODIFIED: 5/1/2019 12:55 PM 29. Using a release methodology reduces the documentation burden. a. True b. False ANSWER: True RATIONALE: Using a release methodology reduces the documentation burden because all changes are Copyright Cengage Learning. Powered by Cognero.

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coordinated and become effective simultaneously.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 412 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Future Challenges and Opportunities KEYWORDS: Bloom’s: Remember DATE CREATED: 4/30/2019 9:49 PM DATE MODIFIED: 5/1/2019 1:17 PM 30. Both adaptive and perfective maintenance activities decrease in a dynamic business environment. a. True b. False ANSWER: False RATIONALE: Eventually, both adaptive and perfective maintenance activities increase in a dynamic business environment.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 404 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.02 - Define the four types of maintenance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Future Challenges and Opportunities KEYWORDS: Bloom’s: Remember DATE CREATED: 4/30/2019 9:49 PM DATE MODIFIED: 5/1/2019 10:40 AM Multiple Choice 31. The systems support and _____ phase begins when a system becomes operational and continues until the system reaches the end of its useful life. a. implementation b. verification c. security d. testing ANSWER: c RATIONALE: The systems support and security phase begins when a system becomes operational and continues until the system reaches the end of its useful life.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 400 Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.01 - Describe user support activities NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Introduction KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 10:45 AM 32. If significant changes take place in an existing system or if a new version is released, the IT department might develop a _____. a. user training package b. user presence software c. maintenance module d. utility index ANSWER: a RATIONALE: If significant changes take place in the existing system or if a new version is released, the IT department might develop a user training package.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 401 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.01 - Describe user support activities NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: User Support KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 10:47 AM 33. A _____ is a centralized resource staffed by IT professionals who provide users with the support they need to do their jobs. a. help desk b. white spot c. maintenance software module d. utility point ANSWER: a RATIONALE: A help desk, also called a service desk, is a centralized resource staffed by IT professionals who provide users with the support they need to do their jobs.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 401 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.01 - Describe user support activities NATIONAL STANDARDS: United States - BUSPROG: Technology Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

User Support Bloom’s: Remember 1/30/2019 11:41 AM 5/1/2019 4:07 PM

34. A help desk can boost its productivity by using _____, which allows IT staff to take over a user’s workstation and provide support and troubleshooting. a. high-level synthesis b. wireless fidelity c. word editing software d. remote control software ANSWER: d RATIONALE: A help desk can boost its productivity by using remote control software, which allows IT staff to take over a user’s workstation and provide support and troubleshooting.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 401 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.01 - Describe user support activities NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: User Support KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 1:20 PM 35. _____ costs include expenses for items such as supplies and equipment rental. a. Operational b. Corrective c. Maintenance d. Adaptive ANSWER: a RATIONALE: Operational costs include items such as supplies, equipment rental, and software leases.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 403 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.02 - Define the four types of maintenance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Tasks KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 10:51 AM 36. _____ expenses vary significantly during a system’s operational life and include spending to support maintenance Copyright Cengage Learning. Powered by Cognero.

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activities. a. Secure b. Maintenance c. Principal d. Capital ANSWER: RATIONALE:

b Maintenance expenses vary significantly during the system’s operational life and include spending to support maintenance activities.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 403 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.02 - Define the four types of maintenance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Tasks KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 10:52 AM 37. _____ include changing programs, procedures, or documentation to ensure correct system performance; adapting the system to changing requirements; and making the system operate more efficiently. a. Team building activities b. Elicitation activities c. Maintenance activities d. Testing activities ANSWER: c RATIONALE: Maintenance activities include changing programs, procedures, or documentation to ensure correct system performance; adapting the system to changing requirements; and making the system operate more efficiently.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 403 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.02 - Define the four types of maintenance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Tasks KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 10:54 AM 38. Corrective maintenance _____. a. adds enhancements to an operational system and makes the system easier to use b. diagnoses and corrects errors in an operational system c. involves changing an operational system to make it more efficient, reliable, or maintainable Copyright Cengage Learning. Powered by Cognero.

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d. competes for resources in an operational system ANSWER: b RATIONALE: Corrective maintenance diagnoses and corrects errors in an operational system.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 404 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.02 - Define the four types of maintenance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Tasks KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 10:56 AM 39. Adaptive maintenance _____. a. adds enhancements to an operational system and makes the system easier to use b. diagnoses and corrects errors in an operational system c. involves changing an operational system to make it more efficient, reliable, or maintainable d. competes for resources in an operational system ANSWER: a RATIONALE: Adaptive maintenance adds enhancements to an operational system and makes the system easier to use.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 406 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.02 - Define the four types of maintenance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Tasks KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 10:58 AM 40. Perfective maintenance _____. a. adds enhancements to an operational system and makes the system easier to use b. diagnoses and corrects errors in an operational system c. involves changing an operational system to make it more efficient, reliable, or maintainable d. competes for resources in an operational system ANSWER: c RATIONALE: Perfective maintenance involves changing an operational system to make it more efficient, reliable, or maintainable.

POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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REFERENCES: 406 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.02 - Define the four types of maintenance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Tasks KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 10:58 AM 41. Perfective maintenance usually is cost effective _____ a system’s operational life. a. early in b. during the middle of c. during the end of d. throughout ANSWER: b RATIONALE: Perfective maintenance usually is cost-effective during the middle of the system’s operational life.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 406 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.02 - Define the four types of maintenance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Tasks KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 10:59 AM 42. To avoid problems, preventive maintenance _____. a. adds enhancements to an operational system and makes the system easier to use b. diagnoses and corrects errors in an operational system c. involves changing an operational system to make it more efficient, reliable, or maintainable d. requires analysis of areas where trouble is likely to occur ANSWER: d RATIONALE: To avoid problems, preventive maintenance requires analysis of areas where trouble is likely to occur.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 407 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.02 - Define the four types of maintenance NATIONAL STANDARDS: United States - BUSPROG: Technology Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

Maintenance Tasks Bloom’s: Remember 1/30/2019 11:41 AM 5/1/2019 11:01 AM

43. In maintenance management, _____ means examining the whole in order to learn about the individual elements. a. synthesis b. adoption c. analysis d. elucidation ANSWER: c RATIONALE: Analysis means examining the whole in order to learn about the individual elements.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 408 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 4:16 PM 44. In maintenance management, _____ involves studying the parts of a system to understand the overall system. a. synthesis b. adoption c. fusion d. elucidation ANSWER: a RATIONALE: Synthesis involves studying the parts to understand the overall system.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 408 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 1:19 PM 45. Many IT departments use a job title of _____ to designate positions that require a combination of systems analysis and Copyright Cengage Learning. Powered by Cognero.

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programming skills. a. tester/programmer b. strategist/analyst c. programmer/analyst d. designer/debugger ANSWER: RATIONALE:

c Many IT departments use a job title of programmer/analyst to designate positions that require a combination of systems analysis and programming skills.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 408 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 4:18 PM 46. _____ is a process for controlling changes in system requirements during software development. a. Data management b. Disk management c. Configuration management d. Email management ANSWER: c RATIONALE: Configuration management (CM), sometimes referred to as change control (CC), is a process for controlling changes in system requirements during software development.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 411 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:29 AM 47. In a typical system, the initial version of the system is 1.0, and the release that includes the first set of maintenance changes is version _____. a. 2.1 b. 1.1 Copyright Cengage Learning. Powered by Cognero.

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c. 0.1 d. 2.1 ANSWER: RATIONALE:

b In a typical system, the initial version of the system is 1.0, and the release that includes the first set of maintenance changes is version 1.1.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 412 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:31 AM 48. A _____ is responsible for assigning maintenance tasks to individuals or to a maintenance team. a. tester b. programmer c. system validator d. system administrator ANSWER: d RATIONALE: The system administrator usually is responsible for assigning maintenance tasks to individuals or to a maintenance team.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 409 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:33 AM 49. _____ is the process of tracking system releases. a. Configuration control b. Version control c. Source control d. Quality control ANSWER: b RATIONALE: Version control is the process of tracking system releases, or versions.

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POINTS: 1 DIFFICULTY: Easy REFERENCES: 412 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:35 AM 50. When a new version of a system is installed, the prior release is _____, or stored. a. archived b. deleted c. discontinued d. reinstalled ANSWER: a RATIONALE: When a new version of a system is installed, the prior release is archived or stored.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 412 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:36 AM 51. A _____ is a formal reference point that measures system characteristics at a specific time. a. feature line b. baseline c. product point d. viewport ANSWER: b RATIONALE: A baseline is a formal reference point that measures system characteristics at a specific time.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 414 QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:37 AM 52. The _____ is the configuration of a system documented at the beginning of the project and consists of all necessary system requirements and design constraints. a. functional baseline b. extension baseline c. allocated baseline d. product baseline ANSWER: a RATIONALE: The functional baseline is the configuration of the system documented at the beginning of the project. It consists of all the necessary system requirements and design constraints.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 414 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:38 AM 53. The _____ documents a system at the end of the design phase, identifies any changes since the beginning of the project, and includes testing and verification of all system requirements and features. a. functional baseline b. operational baseline c. allocated baseline d. product baseline ANSWER: c RATIONALE: The allocated baseline documents the system at the end of the design phase and identifies any changes since the functional baseline. The allocated baseline includes testing and verification of all system requirements and features.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 414 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Technology Maintenance Management Bloom’s: Remember 1/30/2019 11:41 AM 5/1/2019 11:39 AM

54. The _____ describes a system at the beginning of system operation and includes the results of performance and acceptance tests for the operational system. a. functional baseline b. operational baseline c. allocated baseline d. product baseline ANSWER: d RATIONALE: The product baseline incorporates any changes made since the allocated baseline and includes the results of performance and acceptance tests for the operational system.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 414 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:40 AM 55. _____ includes monitoring a system for signs of trouble, logging all system failures, diagnosing the problem, and applying corrective action. a. Benchmark testing b. Throughput management c. Responsive testing d. Fault management ANSWER: d RATIONALE: Fault management includes monitoring the system for signs of trouble, logging all system failures, diagnosing the problem, and applying corrective action.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 415 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.04 - Describe techniques for system performance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Performance Management KEYWORDS: Bloom’s: Remember Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

1/30/2019 11:41 AM 5/1/2019 4:26 PM

56. To measure system performance, companies use _____, which uses a set of standard tests on one system to compare its performance and capacity to that of other systems. a. metric analysis b. benchmark testing c. threat analysis d. allocation testing ANSWER: b RATIONALE: To measure system performance, many firms use benchmark testing, which uses a set of standard tests to evaluate system performance and capacity.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 416 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.04 - Describe techniques for system performance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Performance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:43 AM 57. In addition to benchmark testing, performance measurements, called _____, can monitor the number of transactions processed in a given time period, the number of records accessed, and the volume of online data. a. metrics b. wireframes c. viewports d. baselines ANSWER: a RATIONALE: In addition to benchmark testing, performance measurements, called metrics, can monitor the number of transactions processed in a given time period, the number of records accessed, and the volume of online data.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 416 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.04 - Describe techniques for system performance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Performance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:44 AM Copyright Cengage Learning. Powered by Cognero.

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58. _____ is the overall time between a request for system activity and the delivery of the response. a. Response time b. Throughput time c. Refresh rate d. Base rate ANSWER: a RATIONALE: Response time is the overall time between a request for system activity and the delivery of the response.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 416 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.04 - Describe techniques for system performance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Performance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:45 AM 59. _____ describes the amount of data that a system can transfer in a fixed time period. a. Latency b. Resolution c. Dimensionality d. Bandwidth ANSWER: d RATIONALE: Bandwidth describes the amount of data that the system can transfer in a fixed time period.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 416 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.04 - Describe techniques for system performance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Performance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:46 AM 60. _____ measures actual system performance under specific circumstances and is affected by network loads and hardware efficiency. a. Throughput b. Resolution c. Dimensionality d. Latency ANSWER: a Copyright Cengage Learning. Powered by Cognero.

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RATIONALE:

Throughput measures actual system performance under specific circumstances and is affected by network loads and hardware efficiency.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 416 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.04 - Describe techniques for system performance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Performance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:47 AM 61. _____ measures the time between submitting a request for information and the fulfillment of the request. a. Bandwidth b. Turnaround time c. Throughput d. Frequency ANSWER: b RATIONALE: Turnaround time measures the time between submitting a request for information and the fulfillment of the request.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 417 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.04 - Describe techniques for system performance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Performance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:47 AM 62. _____ is a process that monitors current activity and performance levels, anticipates future activity, and forecasts the resources needed to provide desired levels of service. a. Restructuring b. Capacity planning c. Resource sizing d. Reorganizing ANSWER: b RATIONALE: Capacity planning is a process that monitors current activity and performance levels, anticipates future activity, and forecasts the resources needed to provide desired levels of service.

POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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REFERENCES: 417 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.04 - Describe techniques for system performance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Performance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:49 AM 63. _____ protects information from unauthorized disclosure and safeguards privacy. a. Availability b. Integrity c. Confidentiality d. Accessibility ANSWER: c RATIONALE: Confidentiality protects information from unauthorized disclosure and safeguards privacy.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 419 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.05 - Explain system security concepts and common attacks against the system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Security Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:50 AM 64. _____ prevents unauthorized users from creating, modifying, or deleting information. a. Availability b. Integrity c. Confidentiality d. Evacuation ANSWER: b RATIONALE: Integrity prevents unauthorized users from creating, modifying, or deleting information.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 419 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.05 - Explain system security concepts and common attacks against the system NATIONAL STANDARDS: United States - BUSPROG: Technology Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

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65. _____ ensures that authorized users have timely and reliable access to necessary information. a. Availability b. Integrity c. Confidentiality d. Concealability ANSWER: a RATIONALE: Availability ensures that authorized users have timely and reliable access to necessary information.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 419 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.05 - Explain system security concepts and common attacks against the system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Security Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:52 AM 66. The first step in managing IT security is to develop a _____ based on confidentiality, integrity, and availability. a. security policy b. risk policy c. threat report d. concealment report ANSWER: a RATIONALE: The first step in managing IT security is to develop a security policy based on confidentiality, integrity, and availability.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 419 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.05 - Explain system security concepts and common attacks against the system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Security Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 1:07 PM Copyright Cengage Learning. Powered by Cognero.

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67. _____ analyzes an organization's assets, threats, and vulnerabilities. a. Risk uncertainty b. Risk diversification c. Risk identification d. Risk control ANSWER: c RATIONALE: Risk identification analyzes the organization’s assets, threats, and vulnerabilities.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 420 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.06 - Explain the three tasks related to risk management concepts NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Security Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:55 AM 68. _____ measures risk likelihood and impact. a. Risk assessment b. Risk marking c. Risk identification d. Risk control ANSWER: a RATIONALE: Risk assessment measures risk likelihood and impact.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 420 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.06 - Explain the three tasks related to risk management concepts NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Security Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 4:36 PM 69. _____ develops safeguards that reduce risks and their impact. a. Risk assessment b. Risk verification c. Risk identification d. Risk control ANSWER: d Copyright Cengage Learning. Powered by Cognero.

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RATIONALE: Risk control develops safeguards that reduce risks and their impact.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 420 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.06 - Explain the three tasks related to risk management concepts NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Security Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:56 AM 70. A _____ is an internal or external entity that could endanger an asset. a. proxy b. facade c. firewall d. threat ANSWER: d RATIONALE: A threat is an internal or external entity that could endanger an asset.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 421 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.05 - Explain system security concepts and common attacks against the system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Security Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:57 AM 71. A _____ is a security weakness or soft spot. a. proxy b. vulnerability c. firewall d. malware ANSWER: b RATIONALE: A vulnerability is a security weakness or soft spot.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 421 QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: SAD.12e.12.05 - Explain system security concepts and common attacks against the system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Security Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:58 AM 72. A(n) _____ is an attack that takes advantage of a vulnerability. a. proxy b. exploit c. firewall d. archive ANSWER: b RATIONALE: An exploit is an attack that takes advantage of a vulnerability.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 421 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.05 - Explain system security concepts and common attacks against the system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Security Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 12:01 PM 73. _____, a risk control strategy, eliminates risks by adding protective safeguards. a. Avoidance b. Acceptance c. Conveyance d. Transference ANSWER: a RATIONALE: Avoidance eliminates the risk by adding protective safeguards.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 421 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.05 - Explain system security concepts and common attacks against the system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Security Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM Copyright Cengage Learning. Powered by Cognero.

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DATE MODIFIED:

5/1/2019 12:02 PM

Critical Thinking Questions 12-1 George's firm contracts to provide risk management services for a wide range of smaller companies that cannot provide the service for themselves. One of George's responsibilities at the end of each month is to review the threats encountered by the companies and put them into the appropriate categories.

74. One of his firm's clients details an incident in which a hacker — a former employee — thieved trade secrets from the client and threatened to release them to the competition if he was not paid. In which of the following categories should George place this incident? a. Vandalism b. Trespass and espionage c. Extortion d. Software attack ANSWER: c RATIONALE: During extortion, a hacker steals trade secrets and threatens to release them if not paid.

POINTS: 1 DIFFICULTY: Challenging REFERENCES: 420 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: Case 12-1 LEARNING OBJECTIVES: SAD.12e.12.05 - Explain system security concepts and common attacks against the system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Security Overview KEYWORDS: Bloom’s: Apply DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 12:07 PM 75. Another of George's clients has software that is outdated and has become increasingly vulnerable to attack. How does George categorize this threat? a. Human error b. Technical obsolescence c. Service failure d. Espionage ANSWER: b RATIONALE: When outdated software is slow, difficult to use, and vulnerable to attacks, this indicates technical obsolescence.

POINTS: 1 DIFFICULTY: Challenging REFERENCES: 420 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: Case 12-1 LEARNING OBJECTIVES: SAD.12e.12.05 - Explain system security concepts and common attacks against the system Copyright Cengage Learning. Powered by Cognero.

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Essay 76. List at least eight different tasks a service desk staff member might have to perform during a typical day.

ANSWER: The different tasks performed by a service desk staff member are as follows: • Show a user how to create a data query or report that displays specific business information • Resolve network access or password problems • Demonstrate an advanced feature of a system or a commercial package • Help a user recover damaged data • Offer tips for better operation • Explain an undocumented software feature • Show a user how to use web conferencing • Explain how to access a company’s intranet or the Internet • Assist a user in developing a simple database to track time spent on various projects • Answer questions about software licensing and upgrades • Provide information about system specifications and the cost of new hardware or software • Recommend a system solution that integrates data from different locations to solve a business problem • Provide hardware support by installing or reconfiguring devices such as scanners, printers, network cards, wireless devices, optical drives, backup devices, and multimedia systems • Show users how to maintain data consistency and integrity among a desktop computer, a notebook computer, and a handheld computer or smartphone • Troubleshoot software issues via remote control utilities POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

Below Expectations

Developing

Competent

Mastery

Student lists eight service desk tasks.

DIFFICULTY: Moderate REFERENCES: 401-402 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.12.01 - Describe user support activities NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: User Support KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 4:45 PM

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77. What is capacity planning? Include an explanation of what-if analysis in your answer.

ANSWER: Capacity planning is a process that monitors current activity and performance levels, anticipates future activity, and forecasts the resources needed to provide desired levels of service.

The first step in capacity planning is to develop a current model based on the system’s present workload and performance specifications. Then future demand and user requirements are projected over a one- to three-year time period. The model is analyzed to see what is needed to maintain satisfactory performance and meet requirements. To assist in the process, a technique called what-if analysis can be used.

What-if analysis varies one or more elements in a model in order to measure the effect on other elements. For example, what-if analysis might be used to answer questions such as: How will response time be affected if more client workstations are added to the network?

Will the client/server system be able to handle the growth in sales from the new website?

What will be the effect on server throughput if more memory is added?

Powerful spreadsheet tools can also assist in performing what-if analysis. For example, Microsoft Excel contains a feature called Goal Seek that determines what changes are necessary in one value to produce a specific result for another value.

During plan capacity, detailed information is needed about the number of transactions; the daily, weekly, or monthly transaction patterns; the number of queries; and the number, type, and size of all generated reports. If the system involves a LAN, network traffic levels must be estimated to determine whether or not the existing hardware and software can handle the load. If the system uses a client/server design, performance and connectivity specifications must be examined for each platform.

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Most important, an accurate forecast of future business activities is needed. If new business functions or requirements are predicted, contingency plans should be developed based on input from users and management. The main objective is to ensure that the system meets all future demands and provides effective support for business operations. Some firms handle their own capacity planning, while others purchase software.

1 0

1

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Criteria Student defines capacity planning and includes an explanation of what-if analysis.

DIFFICULTY: REFERENCES:

Moderate 417 418 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.12.04 - Describe techniques for system performance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Performance Management KEYWORDS: Bloom’s: Understand Copyright Cengage Learning. Powered by Cognero.

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78. Define network. What is required to connect to a network?

ANSWER: A network is defined as two or more devices that are connected for the purpose of sending, receiving, and sharing data, which is called network traffic. In order to connect to a network, a computer must have a network interface, which is a combination of hardware and software that allows the computer to interact with the network. To provide security for network traffic, data can be encrypted, which refers to a process of encoding the data so it cannot be accessed without authorization.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

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Student defines network.

Student explains what is required to connect to a network.

DIFFICULTY: Moderate REFERENCES: 426 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.12.07 - Assess system security at six levels: physical security, network security, application security, file security, user security, and procedural security NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Performance Management KEYWORDS: Bloom’s: Understand DATE CREATED: 4/30/2019 9:50 PM DATE MODIFIED: 5/1/2019 4:51 PM 79. Provide three signs indicating a system has reached the end of its economically useful life.

ANSWER: The most common reason for discontinuing a system is that it has reached the end of its economically useful life, as indicated by the following signs: • The system’s maintenance history indicates that adaptive and corrective maintenance are increasing steadily.

• Operational costs or execution times are increasing rapidly, and routine perfective maintenance does not reverse or slow the trend.

• A software package is available that provides the same or additional services faster, better, and less expensively than the current system.

• New technology offers a way to perform the same or additional functions more efficiently.

• Maintenance changes or additions are difficult and expensive to perform.

• Users request significant new features to support business requirements.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure Copyright Cengage Learning. Powered by Cognero.

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Student provides three signs indicating a system has reached the end of its useful life.

DIFFICULTY: Moderate REFERENCES: 437 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.12.09 - List the six factors indicating that a system has reached the end of its useful life NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Performance Management KEYWORDS: Bloom’s: Understand DATE CREATED: 4/30/2019 9:51 PM DATE MODIFIED: 5/1/2019 4:52 PM 80. Explain the importance of technical credentials and certification.

ANSWER: In recent years, technical credentials and certification have become extremely important to IT employers and employees. In a broad sense, credentials include formal degrees, diplomas, or certificates granted by learning institutions to show that a certain level of education has been achieved. The term certification also has a special meaning that relates to specific hardware and software skills that can be measured and verified by examination.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

Below Expectations

Developing

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Mastery

Student explains the importance of technical credentials and certification.

DIFFICULTY: Moderate REFERENCES: 441 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.12.10 - List future challenges and opportunities for IT professionals NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Performance Management KEYWORDS: Bloom’s: Understand DATE CREATED: 4/30/2019 9:51 PM DATE MODIFIED: 5/1/2019 4:54 PM

True / False Copyright Cengage Learning. Powered by Cognero.

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1. The why, who, what, when, and how of communications are important questions that an individual must answer before he or she communicates. a. True b. False ANSWER: True RATIONALE: The why, who, what, when, and how of communications are important questions that an individual must answer before he or she communicates.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 454 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.01 - Apply successful communication strategies NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Successful Communication Strategies KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/17/2019 11:47 AM 2. An example of using an appropriate style while preparing a written document is using a conversational tone in formal documents and a business tone in informal documents. a. True b. False ANSWER: False RATIONALE: A business tone should be used in formal documents.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 456 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.02 - Follow guidelines for effective written communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Written Communications KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/17/2019 11:48 AM 3. A spell checker will identify instances when the word ―their‖ is incorrectly used instead of the word ―there.‖ a. True b. False ANSWER: False RATIONALE: A spell checker will not identify instances when you use the word their, instead of the word there.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 456 Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.02 - Follow guidelines for effective written communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Written Communications KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/17/2019 11:49 AM 4. The Flesch Reading Ease score measures the average sentence length and the average number of syllables per word and produces a rating keyed to a U.S. grade-school level. a. True b. False ANSWER: False RATIONALE: The Flesch Reading Ease score measures the average sentence length and the average number of syllables per word and rates the text on a 100-point scale.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 457 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.02 - Follow guidelines for effective written communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Written Communications KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/14/2019 1:19 PM 5. Although email usually is less formal than other written correspondence, rules of good grammar, correct spelling, and clear writing must be followed. a. True b. False ANSWER: True RATIONALE: Email usually is less formal than other written correspondence, but you still must follow the rules of good grammar, correct spelling, and clear writing.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 457 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.02 - Follow guidelines for effective written communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Written Communications KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/17/2019 11:51 AM Copyright Cengage Learning. Powered by Cognero.

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6. Although many authors use a more conversational style for email, users should remember that email messages often are forwarded to other recipients or groups, and so you must consider the users to whom it might be distributed. a. True b. False ANSWER: True RATIONALE: Although many authors use a more conversational style for email, you should remember that email messages often are forwarded to other recipients or groups, and so you must consider the users to whom it might be distributed.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 457 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.02 - Follow guidelines for effective written communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Written Communications KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/17/2019 11:52 AM 7. One way to get fired quickly is to brag over social media about a new marketing strategy before it has been publicly announced. a. True b. False ANSWER: True RATIONALE: One way to get fired quickly is to brag about a new marketing strategy before it has been publicly announced.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 458 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.02 - Follow guidelines for effective written communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Written Communications KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/17/2019 11:54 AM 8. In a report, the executive summary is used to summarize an entire project, including recommendations, in several paragraphs. a. True b. False ANSWER: True RATIONALE: The executive summary is used to summarize the entire project, including your recommendations, in several paragraphs.

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POINTS: 1 DIFFICULTY: Moderate REFERENCES: 461 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.02 - Follow guidelines for effective written communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Written Communications KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/14/2019 1:30 PM 9. When you have a large number of supporting documents such as questionnaires or sampling results, put those items in an appendix located at the end of the document. a. True b. False ANSWER: True RATIONALE: When you have a large number of supporting documents, such as questionnaires or sampling results, you should put those items in an appendix located at the end of the document.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 461 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.02 - Follow guidelines for effective written communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Written Communications KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/17/2019 11:57 AM 10. Most reports are delivered electronically. a. True b. False ANSWER: True RATIONALE: Most reports are delivered electronically.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 461 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.02 - Follow guidelines for effective written communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Oral Communications KEYWORDS: Bloom’s: Remember Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

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11. In a presentation, specialized or technical terminology should be used whenever possible. a. True b. False ANSWER: False RATIONALE: You should avoid specialized or technical terminology whenever possible.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 465 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.03 - Follow guidelines for effective oral communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Oral Communications KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/15/2019 2:53 PM 12. Visual aids can direct audience attention away from the speaker, which is useful if the speaker is nervous while giving a presentation. a. True b. False ANSWER: True RATIONALE: Visual aids also can direct audience attention away from you, which is helpful if you are nervous when you give the presentation.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 462 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.03 - Follow guidelines for effective oral communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Oral Communications KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/15/2019 2:56 PM 13. When preparing an effective slide presentation, the first step (and perhaps the most important) is to prepare an overall outline that will be the foundation of the presentation. a. True b. False ANSWER: True RATIONALE: When preparing an effective slide presentation, the first step (and perhaps the most important) is to prepare an overall outline that will be the foundation of the presentation.

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POINTS: 1 DIFFICULTY: Moderate REFERENCES: 463 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.03 - Follow guidelines for effective oral communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Oral Communications KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/15/2019 4:57 PM 14. When preparing slides for a presentation, use a serif style (such as Times Roman) for all body text and a sans serif style (such as Arial) for just the titles. a. True b. False ANSWER: False RATIONALE: When preparing presentation slides, use sans serif styles, such as Arial, for all body text.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 463 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.03 - Follow guidelines for effective oral communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Oral Communications KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/15/2019 2:59 PM 15. When preparing slides for a presentation, use special effects liberally — many graphics, colors, sounds, or other special effects will help the audience to concentrate. a. True b. False ANSWER: False RATIONALE: Use special effects and animations judiciously. Too many graphics, colors, sounds, or other special effects will distract your audience.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 464 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.03 - Follow guidelines for effective oral communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Oral Communications KEYWORDS: Bloom’s: Remember Copyright Cengage Learning. Powered by Cognero.

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16. When practicing a presentation, write a script so that the presentation can be read to the audience. a. True b. False ANSWER: False RATIONALE: Do not be tempted to write a script. If you read your presentation, you will be unable to interact with your audience and adjust your content based on their reactions.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 464 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.03 - Follow guidelines for effective oral communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Oral Communications KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/15/2019 3:12 PM 17. A brilliant presentation will not convince top managers to approve a system if they are not sold on the person who gave the presentation. a. True b. False ANSWER: True RATIONALE: A brilliant presentation will not convince top managers to approve a system if they are not sold on the person who gave the presentation.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 464 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.03 - Follow guidelines for effective oral communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Oral Communications KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/15/2019 3:14 PM 18. During a presentation, you must control the discussion, maintain the pace of the presentation, and stay focused on the agenda — especially when answering questions. a. True b. False ANSWER: True RATIONALE: During the presentation, you must control the discussion, maintain the pace of the Copyright Cengage Learning. Powered by Cognero.

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presentation, and stay focused on the agenda— especially when answering questions.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 465 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.03 - Follow guidelines for effective oral communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Oral Communications KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/15/2019 3:16 PM 19. When delivering a presentation, try to anticipate the questions an audience will ask so a response can be prepared ahead of time. a. True b. False ANSWER: True RATIONALE: When delivering a presentation, try to anticipate the questions an audience will ask so a response can be prepared ahead of time.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 465 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.03 - Follow guidelines for effective oral communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Oral Communications KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/15/2019 4:57 PM 20. An online presentation cannot include two-way communication. a. True b. False ANSWER: False RATIONALE: An online presentation can include two-way communication.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 466 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.03 - Follow guidelines for effective oral communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Oral Communications Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

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Multiple Choice 21. To know _____, ask the question, ―Is this communication necessary, and what specific results am I seeking?‖ a. why you are communicating b. when to speak c. who your targets are d. how to communicate effectively ANSWER: a RATIONALE: To know why you are communicating, ask the question, ―Is this communication necessary, and what specific results am I seeking?‖ POINTS: 1 DIFFICULTY: Moderate REFERENCES: 454 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.01 - Apply successful communication strategies NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Successful Communication Strategies KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/15/2019 3:22 PM 22. Knowing what is expected and when to go into detail is directly related to knowing _____. a. who your targets are b. when to speak and when to remain silent c. why you are communicating d. where to communicate best ANSWER: a RATIONALE: Knowing what is expected and when to go into detail is directly related to knowing who your targets are.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 454 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.01 - Apply successful communication strategies NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Successful Communication Strategies KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/18/2019 10:15 AM Copyright Cengage Learning. Powered by Cognero.

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23. When preparing written documents, which suggestion should be kept in mind? a. Keep your writing concise and well-organized. b. Use passive voice whenever possible. c. Impress your audience with the size of your vocabulary. d. Repeat the same word frequently.

ANSWER: a RATIONALE: When preparing written documents, keep your writing concise and well-organized.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 456 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.02 - Follow guidelines for effective written communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Written Communications KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/15/2019 4:58 PM 24. For most standard documents, Microsoft suggests writers should aim for the Flesch Reading Ease score of _____. a. 10-20 b. 30-40 c. 60-70 d. 90-100 ANSWER: c RATIONALE: Microsoft suggests that for most standard documents, you should aim for a score of 60–70.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 457 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.02 - Follow guidelines for effective written communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Written Communications KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/15/2019 3:26 PM 25. For most standard documents, Microsoft suggests writers should aim for the Flesch-Kincaid Grade Level score of _____. a. 5.0 to 6.0 b. 9.0 to 10.0 c. 7.0 to 8.0 d. 11.0 to 12.0 ANSWER: c Copyright Cengage Learning. Powered by Cognero.

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RATIONALE:

Microsoft suggests that for most standard documents, you should aim for a score of 7.0 to 8.0.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 457 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.02 - Follow guidelines for effective written communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Written Communications KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/15/2019 3:31 PM 26. In a report, the findings section is used to _____. a. explain the logical design b. list the costs and benefits c. locate the questionnaires d. describe the major conclusions ANSWER: d RATIONALE: In a report, the findings section is used to describe the major conclusions.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 461 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.02 - Follow guidelines for effective written communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Written Communications KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/15/2019 3:54 PM 27. In a report, the recommendations section is used to _____. a. summarize the entire project in several paragraphs b. present the best system alternative with a brief explanation c. locate the questionnaires at the end of the document d. describe the major conclusions reached ANSWER: b RATIONALE: The recommendations section presents the best system alternative, with a brief explanation that should mention economic, technical, operational, and schedule feasibility.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 461 QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.02 - Follow guidelines for effective written communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Written Communications KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/15/2019 4:37 PM 28. Which is a guideline for preparing an effective slide presentation? a. Use numbers rather than bullets, unless showing a specific sequence. b. Display at least three topics per slide. c. Use appropriate point sizes for titles and body text. d. Read the slides to the audience during the presentation.

ANSWER: c RATIONALE: Use appropriate point sizes for titles and body text is one guideline for preparing an effective slide presentation.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 463 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.03 - Follow guidelines for effective oral communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Oral Communications KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/15/2019 4:39 PM 29. When preparing a slide presentation, try to follow the 7 by 7 rule, which states that there should be _____. a. at least seven topics per slide and at least seven items per topic b. no more than seven topics per slide and no more than seven items per topic c. at least seven items per slide and at least seven words per item d. no more than seven items per slide and no more than seven words per item ANSWER: d RATIONALE: The 7 by 7 rule states that there should be no more than seven items per slide, and no more than seven words per item.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 463 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.03 - Follow guidelines for effective oral communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Oral Communications KEYWORDS: Bloom’s: Remember Copyright Cengage Learning. Powered by Cognero.

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30. Which is a suggestion for speakers to keep in mind if they are nervous when facing an audience? a. Neglect the environment. b. Turn the nervousness into an advantage. c. Use filler words and phrases. d. Do not practice before the presentation.

ANSWER: b RATIONALE: If nervous when facing an audience, turn your nervousness to your advantage. Many people do their best work when they are under a little stress. Think of your nervousness as normal pressure.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 465 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.03 - Follow guidelines for effective oral communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Oral Communications KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/17/2019 12:15 PM 31. When preparing written documents, the _____ voice, as in the sentence ―Tom designed the system,‖ should be used whenever possible. a. active b. passive c. reactive d. protractive ANSWER: a RATIONALE: When preparing written documents, the active voice, as in the sentence ―Tom designed the system,‖ should be used whenever possible.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 455 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.02 - Follow guidelines for effective written communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Oral Communications KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:28 AM DATE MODIFIED: 5/15/2019 3:59 PM 32. When preparing written documents, the _____ voice, as in the sentence ―The system was designed by Tom,‖ should Copyright Cengage Learning. Powered by Cognero.

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be avoided. a. active b. reactive c. proactive d. passive ANSWER: RATIONALE:

d ―The system was designed by Tom,‖ is an example of the passive voice, which should be avoided.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 455 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.02 - Follow guidelines for effective written communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Oral Communications KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:29 AM DATE MODIFIED: 5/15/2019 4:00 PM 33. A _____ checker is a tool in most word processing programs that detects usage problems and offers suggestions. a. grammar b. spell c. logic d. flow ANSWER: a RATIONALE: A grammar checker is a tool in most word processing programs that detects usage problems and offers suggestions.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 456 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.02 - Follow guidelines for effective written communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Oral Communications KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:29 AM DATE MODIFIED: 5/17/2019 12:17 PM 34. What term is used for ease of comprehension and is analyzed by measuring specific characteristics of syllables, words, and sentences? a. schematics b. justifiability c. readability d. pragmatics Copyright Cengage Learning. Powered by Cognero.

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ANSWER: RATIONALE:

c All writers must consider readability, which analyzes ease of comprehension by measuring specific characteristics of syllables, words, and sentences.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 457 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.02 - Follow guidelines for effective written communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Oral Communications KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:29 AM DATE MODIFIED: 5/15/2019 5:01 PM 35. In a report, the _____ section includes a clear description of the financial analysis techniques used. a. introduction b. costs and benefits c. findings d. executive summary ANSWER: b RATIONALE: In a report, the costs and benefits section includes a clear description of the financial analysis techniques used.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 461 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.02 - Follow guidelines for effective written communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Oral Communications KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:29 AM DATE MODIFIED: 5/17/2019 12:20 PM 36. In a report, the _____ section usually includes a title page, table of contents, and brief description of the proposal. a. introduction b. appendix c. executive summary d. findings ANSWER: a RATIONALE: The introduction usually includes a title page, table of contents, and brief description of the proposal.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 461 Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.02 - Follow guidelines for effective written communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Oral Communications KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:29 AM DATE MODIFIED: 5/15/2019 4:19 PM 37. Many companies use workgroup software, often called _____, because it enhances employee productivity and teamwork. a. firmware b. liveware c. middleware d. groupware ANSWER: d RATIONALE: Many companies use workgroup software, often called groupware, because it enhances employee productivity and teamwork.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 460 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.02 - Follow guidelines for effective written communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Oral Communications KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:29 AM DATE MODIFIED: 5/15/2019 4:22 PM 38. Which is a tool used to identify words that do not appear in a word processing program’s dictionary? a. grammar checker b. Flesch Reading Ease scorer c. Flesch-Kincaid Grade Level scorer d. spell checker ANSWER: d RATIONALE: A spell checker is a tool used to identify words that do not appear in a word processing program’s dictionary.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 456 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.02 - Follow guidelines for effective written communications NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Oral Communications Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom’s: Remember 5/2/2019 11:29 AM 5/17/2019 12:22 PM

39. Which organization offers a friendly environment where members critique each speech in a positive manner, note the strengths, and offer suggestions about what might be improved? a. Google Groups b. Toastmasters c. Association for Computing Machinery d. Lynda and Udemy ANSWER: b RATIONALE: Toastmasters offers a friendly environment where members critique each speech in a positive manner, note the strengths, and offer suggestions about what might be improved.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 466 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.05 - Manage and strengthen your communication skills NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Oral Communications KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:29 AM DATE MODIFIED: 5/15/2019 5:02 PM 40. What is the most important element when preparing for a presentation? a. content b. practice c. script d. specialization ANSWER: b RATIONALE: The most important part of presentation preparation is practice. You should rehearse several times to ensure that the presentation flows smoothly and the timing is correct.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 464 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKA.04 - Deliver successful presentations NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Oral Communications KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:29 AM DATE MODIFIED: 5/15/2019 4:33 PM Essay Copyright Cengage Learning. Powered by Cognero.

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41. Explain the importance of knowing your subject when planning communications.

ANSWER: No matter how well you plan your communication, you must know your subject inside and out. Your credibility and effectiveness will depend on whether others believe you and support your views. No one can know everything, so it is important to adopt a specific preparation strategy. For example, before a presentation, consider what others expect you to know and what questions they will ask. No matter how well you prepare, however, you will not have an answer for every question. Remember that it is better to say, ―I don’t know, but I’ll find out and get back to you,‖ rather than to guess.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

Below Expectations

Developing

Competent

Mastery

Student explains the importance of knowing the subjects when planning communications.

DIFFICULTY: Challenging REFERENCES: 455 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.TKA.01 - Apply successful communication strategies DATE CREATED: 5/2/2019 11:30 AM DATE MODIFIED: 5/18/2019 1:10 PM 42. Describe the importance of netiquette.

ANSWER: Netiquette combines the words Internet and etiquette. With the explosive growth of social networking, netiquette is more important than ever. If you follow the general guidelines for written communications, you can avoid major problems. But you should set your sights higher than that. An IT professional should have strong communication skills and use good manners, proper style, and lots of common sense. Dale Carnegie, a famous educator and authority on interpersonal relations, said many years ago that others evaluate us based on ―what we do, how we look, what we say, and how we say it.‖ POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

Below Expectations

Developing

Competent

Mastery

Student describes the importance of netiquette.

DIFFICULTY: Challenging REFERENCES: 459 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.TKA.02 - Follow guidelines for effective written communications DATE CREATED: 5/2/2019 11:30 AM Copyright Cengage Learning. Powered by Cognero.

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43. Explain the benefits of using groupware.

ANSWER: Many companies use workgroup software, often called groupware, because it enhances employee productivity and teamwork. In addition to basic email, workgroup software enables users to manage and share their calendars, task lists, schedules, contact lists, and documents.

POINTS: RUBRIC:

Google Docs offers free, cloud-based collaboration. Using this application, a team can work on centrally stored documents instead of emailing drafts back and forth. Teams also can use powerful multi-authoring software, such as Adobe Acrobat, to add revisions, notes, and comments to PDF documents. For more immediate communication, tools such as Slack are commonly used to help people collaborate independent of their physical location.

1 0

1

2

3

4

Failure

Below Expectations

Developing

Competent

Mastery

Criteria Student explains the benefits of using groupware.

DIFFICULTY: Challenging REFERENCES: 460 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.TKA.02 - Follow guidelines for effective written communications DATE CREATED: 5/2/2019 11:30 AM DATE MODIFIED: 5/17/2019 12:42 PM 44. Describe how presentations should be organized.

ANSWER: Presentations are planned in three stages: the introduction, the information, and the summary. First, you should introduce yourself and describe your objectives. During the presentation, make sure that you discuss topics in a logical order. You should be as specific as possible when presenting facts—your listeners want to hear your views about what is wrong, how it can be fixed, how much it will cost, and when the objectives can be accomplished. In your summary, briefly review the main points, and then ask for questions.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

Below Expectations

Developing

Competent

Mastery

Student describes how presentations are organized.

DIFFICULTY: Challenging REFERENCES: 462 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: SAD.12e.TKA.04 - Deliver successful presentations DATE CREATED: 5/2/2019 11:30 AM DATE MODIFIED: 5/17/2019 12:44 PM 45. Explain why personal skills and experience are important.

ANSWER: Answers will vary. More than ever, employees must rely on their personal skills and experience. In an uncertain world and a turbulent economy, individuals should think of themselves as profit-making companies, complete with assets, liabilities, strengths, and areas for development. A company must have a strategic plan, and the same is true for an individual. Armed with a plan to improve your communication skills, you are much more likely to reach your full potential.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

Below Expectations

Developing

Competent

Mastery

Student explains why personal skill and experience are important.

DIFFICULTY: Moderate REFERENCES: 466 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.TKA.05 - Manage and strengthen your communication skills DATE CREATED: 5/2/2019 11:30 AM DATE MODIFIED: 5/17/2019 12:46 PM

True / False 1. As early as the 1960s, programmers used tools such as editors and code debuggers to write mainframe computer applications. a. True b. False ANSWER: True RATIONALE: As early as the 1960s, programmers used tools such as editors and code debuggers to write mainframe computer applications.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 472 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.01 - Explain the role of CASE tools in systems analysis and design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of CASE Tools KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM Copyright Cengage Learning. Powered by Cognero.

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DATE MODIFIED:

5/16/2019 3:46 PM

2. Currently, use of completely online cloud-based development environments is increasing. a. True b. False ANSWER: True RATIONALE: One current trend is the increasing use of completely online cloud-based development environments.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 481 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.05 - Describe CASE tool trends, and how they relate to objectoriented analysis and agile methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of CASE Tools KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 12:57 PM 3. Carnegie Mellon University’s Software Engineering Institute (SEI) is a world leader in software engineering and development. a. True b. False ANSWER: True RATIONALE: Carnegie Mellon University’s Software Engineering Institute (SEI) is a world leader in software engineering and development.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 472 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.01 - Explain the role of CASE tools in systems analysis and design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of CASE Tools KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/16/2019 3:49 PM 4. The computer-aided systems engineering (CASE) tool marketplace includes a limited variety of vendors and products, and all the tools dominate the marketplace. a. True b. False ANSWER: False RATIONALE: The CASE tool marketplace includes a wide variety of vendors and products, and no one tool dominates the market.

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POINTS: 1 DIFFICULTY: Easy REFERENCES: 473 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.01 - Explain the role of CASE tools in systems analysis and design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of CASE Tools KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 1:12 PM 5. One of the most vexing problems for computer-aided systems engineering (CASE) tools has always been integration. a. True b. False ANSWER: True RATIONALE: One of the most vexing problems for CASE tools has always been integration.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 473 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.01 - Explain the role of CASE tools in systems analysis and design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of CASE Tools KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 1:12 PM 6. Once a data element has been defined in the repository, it can no longer be accessed and used by processes and other information systems. a. True b. False ANSWER: False RATIONALE: Once a data element has been defined in the repository, it can be accessed and used by processes and other information systems.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 474 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.02 - Explain CASE tool terms and concepts NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: CASE Terms and Concepts KEYWORDS: Bloom’s: Understand Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

1/30/2019 11:42 AM 5/16/2019 3:52 PM

7. Using a forward engineering computer-aided systems engineering (CASE) tool, an analyst can transform existing application source code into a working model of the system. a. True b. False ANSWER: False RATIONALE: Using a reverse engineering CASE tool, an analyst can transform existing application source code into a working model of the system.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 475 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.02 - Explain CASE tool terms and concepts NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: CASE Terms and Concepts KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 1:13 PM 8. With a report generator, users can control how a screen will display captions, data fields, data, and other visual attributes. a. True b. False ANSWER: False RATIONALE: The screen generator allows you to control how the screen will display captions, data fields, data, and other visual attributes.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 476 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.02 - Explain CASE tool terms and concepts NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: CASE Terms and Concepts KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/16/2019 5:03 PM 9. A code generator allows users to modify a report easily at any stage of the design process. a. True b. False ANSWER: False RATIONALE: Using a report generator, you can modify a report easily at any stage of the design process.

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POINTS: 1 DIFFICULTY: Moderate REFERENCES: 476 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.02 - Explain CASE tool terms and concepts NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: CASE Terms and Concepts KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/16/2019 3:55 PM 10. Although generic computer-aided systems engineering (CASE) tools can be used to plan and design any type of information system, it usually is easier to use an integrated development environment (IDE). a. True b. False ANSWER: True RATIONALE: Although generic CASE tools can be used to plan and design any type of information system, it usually is easier to use an integrated development environment (IDE).

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 478 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.02 - Explain CASE tool terms and concepts NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Development Environments KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 1:13 PM 11. A drawback of a computer-aided systems engineering (CASE) environment is that it does not provide an overall framework for a developer to create a series of graphical models based on data available in a central repository. a. True b. False ANSWER: False RATIONALE: One of the most important benefits of a CASE environment is that it provides an overall framework that allows a developer to create a series of graphical models based on data that has already been entered into a central repository.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 475 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.02 - Explain CASE tool terms and concepts NATIONAL STANDARDS: United States - BUSPROG: Technology Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

Development Environments Bloom’s: Remember 1/30/2019 11:42 AM 5/17/2019 1:13 PM

12. Nonspecific CASE tools such as Visible Analyst can be used in any development environment. a. True b. False ANSWER: True RATIONALE: Nonspecific CASE tools such as Visible Analyst can be used in any development environment.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 479 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.03 - Explain integrated development environments (IDE) NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Development Environments KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/16/2019 4:02 PM 13. In a specific software environment, an integrated development tool is ineffective. a. True b. False ANSWER: False RATIONALE: In a specific software environment, an integrated development tool is highly effective because it is built into the vendor’s software package.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 479 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.03 - Explain integrated development environments (IDE) NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Development Environments KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/16/2019 4:04 PM 14. A repository, a computer-aided systems engineering (CASE) tool feature, organizes and documents system development tasks. a. True b. False ANSWER: False Copyright Cengage Learning. Powered by Cognero.

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RATIONALE: A framework organizes and documents system development tasks.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 480 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.05 - Describe CASE tool trends, and how they relate to objectoriented analysis and agile methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: CASE Tool Trends KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 1:14 PM 15. Object-oriented development relies heavily on data flow diagrams (DFDs) and structure charts. a. True b. False ANSWER: False RATIONALE: Structured development relies heavily on DFDs and structure charts.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 482 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.05 - Describe CASE tool trends, and how they relate to objectoriented analysis and agile methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: CASE Tool Trends KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/16/2019 4:17 PM 16. Structured development methods use a variety of diagrams, such as use case, class, sequence, and transition state diagrams. a. True b. False ANSWER: False RATIONALE: Object-oriented methods use a variety of diagrams, such as use case, class, sequence, and state transition diagrams.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 482 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.05 - Describe CASE tool trends, and how they relate to objectoriented analysis and agile methods Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Technology CASE Tool Trends Bloom’s: Remember 1/30/2019 11:42 AM 5/16/2019 4:20 PM

17. Widespread use of object-oriented languages has spurred interest in object-oriented (O-O) computer-aided systems engineering (CASE) and Unified Modeling Language (UML)-based modeling tools, which can provide a seamless development sequence from planning to actual coding. a. True b. False ANSWER: True RATIONALE: Widespread use of object-oriented languages has spurred interest in O-O CASE and UMLbased modeling tools, which provide seamless development from planning to actual coding.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 482 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.05 - Describe CASE tool trends, and how they relate to objectoriented analysis and agile methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: CASE Tool Trends KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 1:15 PM 18. The features of an object-oriented (O-O) approach include modular design and single-use code, which increases costs and slows down development. a. True b. False ANSWER: RATIONALE:

False O-O features include modular design and reusable code, which can reduce costs and speed up development.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 482 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.05 - Describe CASE tool trends, and how they relate to objectoriented analysis and agile methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: CASE Tool Trends KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM Copyright Cengage Learning. Powered by Cognero.

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19. Agile teams use only whiteboard sketching for drawing instead of modeling tools. a. True b. False ANSWER: False RATIONALE: Agile developers use a wide range of modeling tools, including CASE tools. However, many agile teams find that simple whiteboard sketching works best for them.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 482 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.05 - Describe CASE tool trends, and how they relate to objectoriented analysis and agile methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: CASE Tool Trends KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/16/2019 4:28 PM 20. It seems clear that computer-aided systems engineering (CASE) tools will continue to evolve and become more powerful. a. True b. False ANSWER: True RATIONALE: Although it is difficult to predict the future, it seems clear that CASE tools will continue to evolve and become more powerful.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 482 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.05 - Describe CASE tool trends, and how they relate to objectoriented analysis and agile methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: CASE Tool Trends KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/16/2019 4:29 PM Multiple Choice 21. Traditional code was written in _____. a. event-driven languages b. procedural languages c. fourth-generation languages Copyright Cengage Learning. Powered by Cognero.

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d. object-oriented programming languages ANSWER: b RATIONALE: Traditional code was written in procedural programming languages.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 472 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.01 - Explain the role of CASE tools in systems analysis and design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of CASE Tools KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/16/2019 4:32 PM 22. Which programming language allows a programmer to define the actions that a program must perform when certain occurrences occur, instead of writing a series of instructions? a. Event-driven programming language b. Procedural programming language c. Fourth-generation programming language d. Command-line interface language ANSWER: a RATIONALE: Event-driven programming languages define the actions that the program must perform when certain events occur.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 472 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.01 - Explain the role of CASE tools in systems analysis and design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Overview of CASE Tools KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/16/2019 4:35 PM 23. _____ means translating business processes and functions into applications. a. Forward engineering b. Limited perplexing c. Reverse engineering d. Boundless perplexing ANSWER: a RATIONALE: Forward engineering means translating business processes and functions into applications.

POINTS: 1 DIFFICULTY: Moderate Copyright Cengage Learning. Powered by Cognero.

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REFERENCES: 475 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.02 - Explain CASE tool terms and concepts NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: CASE Terms and Concepts KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/16/2019 4:39 PM 24. _____ allows an existing application to be examined and broken down into a series of diagrams, structure charts, and source code. a. Forward engineering b. Limited perplexing c. Reverse engineering d. Boundless perplexing ANSWER: c RATIONALE: Reverse engineering allows you to examine an existing application and break it down into a series of diagrams, structure charts, and source code.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 475 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.02 - Explain CASE tool terms and concepts NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: CASE Terms and Concepts KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/16/2019 4:38 PM 25. With a report generator, sample fields can be input to create a _____ for users to review and approve. a. code report b. defect report c. mock-up report d. summary report ANSWER: c RATIONALE: With a report generator, sample fields can be input to create a mock-up for users to review and approve.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 476 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.02 - Explain CASE tool terms and concepts NATIONAL STANDARDS: United States - BUSPROG: Technology Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

CASE Terms and Concepts Bloom’s: Remember 1/30/2019 11:42 AM 5/16/2019 4:40 PM

26. _____ generally refers to a start-to-finish approach to planning, designing, developing, deploying, managing, and maintaining an information system. a. Application life cycle management (ALM) b. A feasibility study c. Netiquette d. The Indexed Sequential Access Method (ISAM) ANSWER: a RATIONALE: Application life cycle management (ALM) generally refers to a start-to-finish approach to planning, designing, developing, deploying, managing, and maintaining an information system.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 479 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.04 - Explain application life cycle management (ALM) solutions NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Development Environments KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 1:24 PM 27. Which is a free, open-source, community-supported integrated development environment (IDE)? a. Python b. Eclipse c. Tupi d. Bibble ANSWER: b RATIONALE: Eclipse is a well-known IDE; it is free, open-source, and community-supported.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 478 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.03 - Explain integrated development environments (IDE) NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Development Environments KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 1:25 PM Copyright Cengage Learning. Powered by Cognero.

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28. Which is an advantage of using an integrated development environment (IDE) tool? a. It is highly effective because it is built into the vendor’s software package. b. It is a simple tool and does not require skills that are readily transferrable. c. It requires less memory and processing power. d. It eliminates efficiency or performance problems in an application.

ANSWER: a RATIONALE: In a specific software environment, an integrated development tool is highly effective because it is built into the vendor’s software package.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 479 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.04 - Explain application life cycle management (ALM) solutions NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Development Environments KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/16/2019 4:45 PM 29. Which methods tend to use spiral or other iterative models? a. Unstructured b. Agile c. Object-oriented d. Event-driven ANSWER: b RATIONALE: Agile methods tend to use spiral or other iterative models.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 482 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.05 - Describe CASE tool trends, and how they relate to objectoriented analysis and agile methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: CASE Tool Trends KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/16/2019 4:48 PM 30. COBOL is an example of a(n) _____ programming language. a. event-driven b. procedural c. object-oriented d. non-procedural ANSWER: b Copyright Cengage Learning. Powered by Cognero.

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RATIONALE: COBOL is an example of a procedural programming language.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 472 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.01 - Explain the role of CASE tools in systems analysis and design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: CASE Tool Trends KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:31 AM DATE MODIFIED: 5/17/2019 1:28 PM 31. Because non-procedural languages are _____ programming languages, they make it easier to implement an objectoriented system design. a. object-oriented b. procedural c. processing-oriented d. end user ANSWER: a RATIONALE: Because non-procedural languages are object-oriented programming languages (OOPLs), they make it easier to implement an object-oriented system design.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 472 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.01 - Explain the role of CASE tools in systems analysis and design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: CASE Tool Trends KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:32 AM DATE MODIFIED: 5/16/2019 4:50 PM 32. When a data _____ is defined in the repository, it is assigned a data type and format, a range of acceptable values, and one or more names. a. script b. element c. kernel d. station ANSWER: b RATIONALE: When a data element is defined in the repository, it is assigned a data type and format, a range of acceptable values, and one or more names.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 474 Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.02 - Explain CASE tool terms and concepts NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: CASE Tool Trends KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:32 AM DATE MODIFIED: 5/16/2019 5:03 PM 33. A(n) _____ is an alternative name for a data element in a repository. a. alias b. script c. module d. kernel ANSWER: a RATIONALE: An alias is an alternative name for a data element in a repository.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 474-475 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.02 - Explain CASE tool terms and concepts NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: CASE Tool Trends KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:32 AM DATE MODIFIED: 5/16/2019 10:15 AM 34. Which interactive tool helps in designing a custom interface, creating screen forms, and handling data entry format and procedures? a. application generator b. screen generator c. code generator d. report generator ANSWER: b RATIONALE: A screen generator, or form painter, is an interactive tool that helps you design a custom interface, create screen forms, and handle data entry format and procedures.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 476 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.02 - Explain CASE tool terms and concepts NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: CASE Tool Trends Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom’s: Remember 5/2/2019 11:32 AM 5/16/2019 10:19 AM

35. Which concept refers to the mix of software tools, methods, and physical resources that an IT team uses to create an information system? a. CASE environment b. object-oriented analysis c. structured analysis d. development environment ANSWER: d RATIONALE: A development environment refers to the mix of software tools, methods, and physical resources that an IT team uses to create an information system.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 477 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.03 - Explain integrated development environments (IDE) NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: CASE Tool Trends KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:32 AM DATE MODIFIED: 5/16/2019 10:24 AM 36. What software programs do system developers use to help design and construct information systems? a. CAD tools b. CASE tools c. SPSS tools d. SAS tools ANSWER: b RATIONALE: CASE tools are software programs that system developers use to help them design and construct information systems.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 482 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.05 - Describe CASE tool trends, and how they relate to objectoriented analysis and agile methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: CASE Tool Trends KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:32 AM DATE MODIFIED: 5/16/2019 10:32 AM Copyright Cengage Learning. Powered by Cognero.

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37. What type of engineering is most important when integrating new systems with legacy systems or systems that were developed in different environments? a. traditional b. reverse c. forward d. subjective ANSWER: b RATIONALE: Using a reverse engineering CASE tool, an analyst can transform existing application source code into a working model of the system; this can be especially important when integrating new systems with legacy systems or systems that were developed in different environments.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 475 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.02 - Explain CASE tool terms and concepts NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: CASE Tool Trends KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:32 AM DATE MODIFIED: 5/16/2019 10:36 AM 38. Which is a non-procedural programming language? a. Fortran b. BASIC c. Java d. COBOL ANSWER: c RATIONALE: Java and Python are non-procedural, or event-driven, programming languages.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 472 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.01 - Explain the role of CASE tools in systems analysis and design NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: CASE Tool Trends KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:32 AM DATE MODIFIED: 5/17/2019 1:35 PM 39. Which methods are most likely to use a variety of diagrams, such as use case, class, sequence, and state transition diagrams? a. object-oriented b. structured Copyright Cengage Learning. Powered by Cognero.

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c. agile d. event-driven ANSWER: RATIONALE:

a Object-oriented methods use a variety of diagrams, such as use case, class, sequence, and state transition diagrams.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 482 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.05 - Describe CASE tool trends, and how they relate to objectoriented analysis and agile methods NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: CASE Tool Trends KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:32 AM DATE MODIFIED: 5/16/2019 10:44 AM 40. A _____ is a database that serves as a central storage location for all information about the system being developed. a. core b. module c. repository d. station ANSWER: c RATIONALE: A repository is a database that serves as a central storage location for all information about the system being developed.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 474 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKB.02 - Explain CASE tool terms and concepts NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: CASE Tool Trends KEYWORDS: Bloom’s: Remember DATE CREATED: 5/16/2019 5:00 PM DATE MODIFIED: 5/17/2019 1:37 PM Essay 41. Explain how a CASE tool should be selected.

ANSWER: Answers will vary. The answer depends on the type of project, its size and scope, possible budgetary and time constraints, and the preferences and experience of the system development team.

POINTS: 1 RUBRIC: Criteria 0 1 2 3 4 Copyright Cengage Learning. Powered by Cognero.

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Failure

Below Expectations

Developing

Competent

Mastery

Student explains how a CASE tool is selected.

DIFFICULTY: Challenging REFERENCES: 473 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.TKB.01 - Explain the role of CASE tools in systems analysis and design DATE CREATED: 5/2/2019 11:33 AM DATE MODIFIED: 5/17/2019 1:38 PM 42. Describe a typical CASE tool. Use the term repository in your answer.

ANSWER: A typical CASE tool is actually a set of individual tools that share a repository of information. A repository is a database that serves as a central storage location for all information about the system being developed. Once a data element has been defined in the repository, it can be accessed and used by processes and other information systems. For example, sales processing, accounts receivable, and shipping systems all might require data about customers. After the CUSTOMER data element is entered in the repository, all three systems can share a consistent, up-to-date definition.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

Below Expectations

Developing

Competent

Mastery

Student describes the typical CASE tool and uses the term "repository."

DIFFICULTY: Challenging REFERENCES: 474 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.TKB.02 - Explain CASE tool terms and concepts DATE CREATED: 5/2/2019 11:33 AM DATE MODIFIED: 5/17/2019 1:39 PM 43. Explain why it may be easier to use an integrated development environment instead of generic CASE tools.

ANSWER: Although generic CASE tools can be used to plan and design any type of information system, it usually is easier to use an integrated development environment (IDE), which uses built-in tools provided by the software vendor. For example, Oracle provides Oracle Designer, which is packaged with Oracle’s application software. According to the company, Oracle Designer models business processes, data entities, and relationships— and easily can transform the models into applications.

POINTS: 1 RUBRIC: Criteria 0 1 2 3 4 Copyright Cengage Learning. Powered by Cognero.

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Failure

Below Expectations

Developing

Competent

Mastery

Student explains why it may be easier to use an integrated development environment instead of generic CASE tools.

DIFFICULTY: Challenging REFERENCES: 478 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.TKB.03 - Explain integrated development environments (IDE) DATE CREATED: 5/2/2019 11:33 AM DATE MODIFIED: 5/17/2019 1:41 PM 44. Explain what application life cycle management generally refers to and who offers it.

ANSWER: Many vendors of traditional IDEs now offer new application life cycle management (ALM) tools. Although no standard definition exists, ALM generally refers to a start-tofinish approach to planning, designing, developing, deploying, managing, and maintaining an information system.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

Below Expectations

Developing

Competent

Mastery

Student explains what application life cycle management generally refers to and who it is offered by.

DIFFICULTY: Challenging REFERENCES: 479 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.TKB.04 - Explain application life cycle management (ALM) solutions DATE CREATED: 5/2/2019 11:33 AM DATE MODIFIED: 5/17/2019 1:42 PM 45. Explain the evolution of traditional CASE software and provide an example of a framework.

ANSWER: Answers will vary. Traditional CASE software evolved from simple utilities, such as code editors, to powerful multipurpose tools that can help you envision, plan, and build an entire information system. The evolution of CASE software will continue, as developers seek even more powerful tools that can model complex business processes and integrate with customer and supplier systems. One example is a framework to help transform business processes into an information system. A framework organizes and documents system Copyright Cengage Learning. Powered by Cognero.

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POINTS: RUBRIC:

development tasks. For example, the Zachman Framework arranges traditional fact-finding questions into a useful matrix.

1 0

1

2

3

4

Failure

Below Expectations

Developing

Competent

Mastery

Criteria Student explains how traditional CASE software evolved and provides an example of a framework.

DIFFICULTY: Challenging REFERENCES: 480 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.TKB.05 - Describe CASE tool trends, and how they relate to objectoriented analysis and agile methods DATE CREATED: 5/2/2019 11:33 AM DATE MODIFIED: 5/17/2019 1:44 PM

True / False 1. Tangible costs are costs whose dollar value cannot be calculated easily. a. True b. False ANSWER: False RATIONALE: Tangible costs are costs that can be assigned a specific dollar value.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 488 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.01 - Explain cost-benefit analysis and classify costs and benefits into various categories, including tangible or intangible, direct or indirect, fixed or variable, and developmental or operational NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Describing Costs and Benefits KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 9:34 AM 2. Intangible costs are costs that can be assigned a specific dollar value. a. True b. False Copyright Cengage Learning. Powered by Cognero.

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ANSWER: False RATIONALE: Intangible costs are costs whose dollar value cannot be calculated easily.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 488 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.01 - Explain cost-benefit analysis and classify costs and benefits into various categories, including tangible or intangible, direct or indirect, fixed or variable, and developmental or operational NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Describing Costs and Benefits KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 9:35 AM 3. Direct costs are costs that can be associated with the development of a specific system. a. True b. False ANSWER: True RATIONALE: Direct costs are costs that can be associated with the development of a specific system.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 488 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.01 - Explain cost-benefit analysis and classify costs and benefits into various categories, including tangible or intangible, direct or indirect, fixed or variable, and developmental or operational NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Describing Costs and Benefits KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 9:36 AM 4. Indirect costs, or overhead expenses, cannot be attributed to the development of a particular information system. a. True b. False ANSWER: True RATIONALE: Indirect costs, or overhead expenses, cannot be attributed to the development of a particular information system.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 488 QUESTION TYPE: True / False HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: SAD.12e.TKC.01 - Explain cost-benefit analysis and classify costs and benefits into various categories, including tangible or intangible, direct or indirect, fixed or variable, and developmental or operational NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Describing Costs and Benefits KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 9:37 AM 5. Fixed costs are costs that are relatively constant and do not depend on a level of activity or effort. a. True b. False ANSWER: True RATIONALE: Fixed costs are costs that are relatively constant and do not depend on a level of activity or effort.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 488 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.01 - Explain cost-benefit analysis and classify costs and benefits into various categories, including tangible or intangible, direct or indirect, fixed or variable, and developmental or operational NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Describing Costs and Benefits KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 9:37 AM 6. Variable costs are costs that vary depending on the level of activity. a. True b. False ANSWER: True RATIONALE: Variable costs are costs that vary depending on the level of activity.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 488 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.01 - Explain cost-benefit analysis and classify costs and benefits into various categories, including tangible or intangible, direct or indirect, fixed or variable, and developmental or operational NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Describing Costs and Benefits KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM Copyright Cengage Learning. Powered by Cognero.

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DATE MODIFIED:

5/17/2019 9:38 AM

7. Developmental costs are incurred after a system is implemented and continue while the system is in use. a. True b. False ANSWER: False RATIONALE: Developmental costs are incurred only once, at the time the system is developed or acquired.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 488 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.01 - Explain cost-benefit analysis and classify costs and benefits into various categories, including tangible or intangible, direct or indirect, fixed or variable, and developmental or operational NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Describing Costs and Benefits KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 9:41 AM 8. Operational costs are incurred only once at the time a system is developed or acquired. a. True b. False ANSWER: False RATIONALE: Operational costs are incurred after the system is implemented and continue while the system is in use.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 488 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.01 - Explain cost-benefit analysis and classify costs and benefits into various categories, including tangible or intangible, direct or indirect, fixed or variable, and developmental or operational NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Describing Costs and Benefits KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 4:29 PM 9. Direct costs usually are more difficult to identify and predict than indirect costs. a. True b. False ANSWER: False RATIONALE: Direct costs usually are easier to identify and predict than indirect costs.

Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy REFERENCES: 488 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.01 - Explain cost-benefit analysis and classify costs and benefits into various categories, including tangible or intangible, direct or indirect, fixed or variable, and developmental or operational NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: BUSPROG: Technology KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 12:19 PM 10. Positive benefits increase revenues, improve services, or otherwise contribute to an organization as a direct result of a new information system. a. True b. False ANSWER: True RATIONALE: Positive benefits increase revenues, improve services, or otherwise contribute to the organization as a direct result of the new information system.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 489 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.01 - Explain cost-benefit analysis and classify costs and benefits into various categories, including tangible or intangible, direct or indirect, fixed or variable, and developmental or operational NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Describing Costs and Benefits KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 9:46 AM 11. Cost-avoidance benefits refer to expenses that are necessary if a new system is not installed. a. True b. False ANSWER: True RATIONALE: Cost-avoidance benefits refer to expenses that would be necessary if the new system were not installed.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 490 QUESTION TYPE: True / False HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: SAD.12e.TKC.01 - Explain cost-benefit analysis and classify costs and benefits into various categories, including tangible or intangible, direct or indirect, fixed or variable, and developmental or operational NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Describing Costs and Benefits KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 9:47 AM 12. When conducting a payback analysis, the time it takes for the accumulated benefits of an information system to equal the accumulated costs of developing and operating the system is calculated. a. True b. False ANSWER: True RATIONALE: When conducting a payback analysis, the time it takes for the accumulated benefits of an information system to equal the accumulated costs of developing and operating the system is calculated.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 490 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.03 - Use payback analysis to calculate the length of time that it takes for a project to pay for itself NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Cost-Benefit Analysis KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/18/2019 10:20 AM 13. Some managers are critical of payback analysis because it places all the emphasis on early costs and benefits and ignores the benefits received after the payback period. a. True b. False ANSWER: True RATIONALE: Some managers are critical of payback analysis because it places all the emphasis on early costs and benefits and ignores the benefits received after the payback period.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 492 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.03 - Use payback analysis to calculate the length of time that it takes for a project to pay for itself NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Cost-Benefit Analysis KEYWORDS: Bloom’s: Understand Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

1/30/2019 11:42 AM 5/18/2019 10:21 AM

14. Payback analysis that is recorded and calculated in spreadsheets requires a formula to display cumulative totals, year by year. a. True b. False ANSWER: True RATIONALE: For payback analysis, a formula is needed to display cumulative totals, year by year.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 493 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.03 - Use payback analysis to calculate the length of time that it takes for a project to pay for itself NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Cost-Benefit Analysis KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 4:41 PM 15. Return on investment analysis considers costs and benefits over a shorter time span than payback analysis. a. True b. False ANSWER: False RATIONALE: Return on investment analysis considers costs and benefits over a longer time span than payback analysis.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 494 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.04 - Use return on investment analysis to measure a project’s profitability NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Cost-Benefit Analysis KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 9:53 AM 16. Critics of return on investment analysis raised a point that return on investment (ROI) measures the overall rate of return for a total period and annual return rates vary considerably. a. True b. False ANSWER: True Copyright Cengage Learning. Powered by Cognero.

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RATIONALE:

Critics of return on investment analysis raised a point that return on investment (ROI) measures the overall rate of return for a total period and annual return rates vary considerably.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 495 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.04 - Use return on investment analysis to measure a project’s profitability NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Cost-Benefit Analysis KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 9:56 AM 17. Critics of return on investment analysis raised a point that the return on investment (ROI) technique does not recognize the timing of costs and benefits. a. True b. False ANSWER: True RATIONALE: Critics of return on investment analysis raised a point that the return on investment (ROI) technique does not recognize the timing of costs and benefits.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 495 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.04 - Use return on investment analysis to measure a project’s profitability NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Cost-Benefit Analysis KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 4:45 PM 18. In present value analysis, most companies require a rate of return that is higher than the discount rate because of the degree of risk in any project compared with investing in a bond. a. True b. False ANSWER: True RATIONALE: In present value analysis, most companies require a rate of return that is higher than the discount rate because of the degree of risk in any project compared with investing in a bond.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 496 Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.05 - Use present value analysis to determine the value of a future project measured in current dollars NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Cost-Benefit Analysis KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 9:58 AM 19. When comparing the net present values of projects, all things being equal, the project with the lowest net present value is the best investment. a. True b. False ANSWER: False RATIONALE: All things being equal, the project with the highest NPV is the best investment.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 497 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.05 - Use present value analysis to determine the value of a future project measured in current dollars NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Cost-Benefit Analysis KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 10:00 AM 20. Unlike payback analysis, present value analysis considers only the earlier values and not all the costs and benefits. a. True b. False ANSWER: False RATIONALE: Unlike payback analysis, present value analysis considers all the costs and benefits and not just the earlier values.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 497 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.05 - Use present value analysis to determine the value of a future project measured in current dollars NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Cost-Benefit Analysis KEYWORDS: Bloom’s: Understand DATE CREATED: 1/30/2019 11:42 AM Copyright Cengage Learning. Powered by Cognero.

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Multiple Choice 21. _____ means that the projected benefits of a proposed system outweigh the estimated costs. a. Operational feasibility b. Technical feasibility c. Economic feasibility d. Schedule feasibility ANSWER: c RATIONALE: Economic feasibility means that the projected benefits of the proposed system outweigh the projected costs.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 487 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.01 - Explain cost-benefit analysis and classify costs and benefits into various categories, including tangible or intangible, direct or indirect, fixed or variable, and developmental or operational NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Describing Costs and Benefits KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 10:04 AM 22. The cost of customer dissatisfaction, lower employee morale, and reduced information availability are examples of _____. a. tangible costs b. intangible costs c. fixed costs d. variable costs ANSWER: b RATIONALE: The cost of customer dissatisfaction, lower employee morale, and reduced information availability are examples of intangible costs.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 488 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.01 - Explain cost-benefit analysis and classify costs and benefits into various categories, including tangible or intangible, direct or indirect, fixed or variable, and developmental or operational NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Describing Costs and Benefits KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM Copyright Cengage Learning. Powered by Cognero.

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23. Identify an example of direct costs. a. Project team members’ salaries b. Power consumption costs c. Copy machine rentals d. Insurance expenses ANSWER: a RATIONALE: Examples of direct costs include the salaries of project team members and the purchase of hardware that is used only for the new system.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 488 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.01 - Explain cost-benefit analysis and classify costs and benefits into various categories, including tangible or intangible, direct or indirect, fixed or variable, and developmental or operational NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Describing Costs and Benefits KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 10:06 AM 24. Which is an example of indirect costs? a. Project team members’ salaries b. Hardware purchases used only for new systems c. Consumable supplies costs d. Insurance expenses ANSWER: d RATIONALE: The salaries of network administrators, copy machine rentals, and insurance expenses are examples of indirect costs.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 488 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.01 - Explain cost-benefit analysis and classify costs and benefits into various categories, including tangible or intangible, direct or indirect, fixed or variable, and developmental or operational NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Describing Costs and Benefits KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 10:07 AM 25. Identify an example of fixed costs.

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a. Consumable supplies costs b. Printer paper costs c. Hardware rental charges d. Telephone charges ANSWER: c RATIONALE: Many fixed costs recur regularly, such as salaries and hardware rental charges.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 488 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.01 - Explain cost-benefit analysis and classify costs and benefits into various categories, including tangible or intangible, direct or indirect, fixed or variable, and developmental or operational NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Describing Costs and Benefits KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 4:58 PM 26. Which is an example of variable costs? a. Project team members’ salaries b. Printer paper costs c. Hardware rental charges d. Property taxes ANSWER: b RATIONALE: The costs of printer paper, supplies, and telephone charges are examples of variable costs.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 488 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.01 - Explain cost-benefit analysis and classify costs and benefits into various categories, including tangible or intangible, direct or indirect, fixed or variable, and developmental or operational NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Describing Costs and Benefits KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 11:10 AM 27. Identify an example of developmental costs. a. Ongoing training costs b. Software purchases c. System maintenance evaluations d. Annual software license fees Copyright Cengage Learning. Powered by Cognero.

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ANSWER: RATIONALE:

b Developmental costs include salaries of people involved in systems development, software purchases, initial user training, and the purchase of necessary hardware or furniture.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 488 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.01 - Explain cost-benefit analysis and classify costs and benefits into various categories, including tangible or intangible, direct or indirect, fixed or variable, and developmental or operational NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Describing Costs and Benefits KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 10:11 AM 28. Which is an example of operational costs? a. Project team members’ salaries b. Software purchases c. Initial user training costs d. System maintenance evaluations ANSWER: d RATIONALE: Examples of operational costs include system maintenance, ongoing training, annual software license fees, and communications expense.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 488 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.01 - Explain cost-benefit analysis and classify costs and benefits into various categories, including tangible or intangible, direct or indirect, fixed or variable, and developmental or operational NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Describing Costs and Benefits KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 10:12 AM 29. _____ is performed to determine the economic feasibility of an information system project and to compare alternative solutions. a. SWOT-check analysis b. Economical detriment analysis c. Contrast analysis d. Cost-benefit analysis ANSWER: d Copyright Cengage Learning. Powered by Cognero.

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RATIONALE:

Cost-benefit analysis is performed throughout the SDLC to determine the economic feasibility of an information system project and to compare alternative solutions.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 487 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.01 - Explain cost-benefit analysis and classify costs and benefits into various categories, including tangible or intangible, direct or indirect, fixed or variable, and developmental or operational NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Cost-Benefit Analysis KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 10:13 AM 30. Return on investment (ROI) is calculated using the formula _____. a. ROI = (total benefits – total costs) / total costs b. ROI = (total costs – total benefits) / total costs c. ROI = (total benefits – total costs) / total benefits d. ROI = (total costs – total benefits) / total benefits ANSWER: a RATIONALE: Return on investment (ROI) is calculated using the formula ROI = (total benefits – total costs) / total costs.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 494 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.04 - Use return on investment analysis to measure a project’s profitability NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Cost-Benefit Analysis KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:42 AM DATE MODIFIED: 5/17/2019 5:08 PM 31. Which concept includes ongoing support and maintenance costs as well as acquisition costs? a. overhead expenses b. total cost of ownership c. time value of money d. resource allocation ANSWER: b RATIONALE: When economic feasibility has been determined, the project’s benefits compared to the project’s total cost of ownership (TCO) must be considered, which includes ongoing support and maintenance costs, as well as acquisition costs.

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POINTS: 1 DIFFICULTY: Easy REFERENCES: 487 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.01 - Explain cost-benefit analysis and classify costs and benefits into various categories, including tangible or intangible, direct or indirect, fixed or variable, and developmental or operational NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Cost-Benefit Analysis KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:36 AM DATE MODIFIED: 5/17/2019 10:20 AM 32. A(n) _____ method is a technique that uses accounting entries to allocate the indirect costs of running an IT department. a. annuity b. feedback c. chargeback d. acquisition ANSWER: c RATIONALE: A chargeback method is a technique that uses accounting entries to allocate the indirect costs of running an IT department.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 489 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.02 - Explain chargeback methods and how they are used NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Cost-Benefit Analysis KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:36 AM DATE MODIFIED: 5/17/2019 5:12 PM 33. When IT department costs are not charged to other departments, the information systems department is called a _____ because it generates accounting charges with no offsetting credits for IT services. a. lexicon b. cost center c. hub d. repository ANSWER: b RATIONALE: When IT department costs are not charged to other departments, the information systems department is called a cost center because it generates accounting charges with no offsetting credits for IT services.

POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Moderate REFERENCES: 489 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.02 - Explain chargeback methods and how they are used NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Cost-Benefit Analysis KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:36 AM DATE MODIFIED: 5/17/2019 10:27 AM 34. In a fixed charge method, the IT group is regarded as a _____ center, which is a department that is expected to break even or show a profit. a. profit b. feasibility c. resource d. volume ANSWER: a RATIONALE: In a fixed charge method, the IT group is regarded as a profit center, which is a department that is expected to break even or show a profit.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 489 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.02 - Explain chargeback methods and how they are used NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Cost-Benefit Analysis KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:37 AM DATE MODIFIED: 5/17/2019 10:30 AM 35. What term is used for the charging of indirect IT department costs based on the resources used by an information system? a. indirect payback b. subjective usage c. resource allocation d. fixed charging ANSWER: c RATIONALE: Resource allocation is the charging of indirect costs based on the resources used by an information system.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 489 QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: SAD.12e.TKC.02 - Explain chargeback methods and how they are used NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Cost-Benefit Analysis KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:37 AM DATE MODIFIED: 5/17/2019 5:17 PM 36. Which term is used for the total time that a user is connected actively to a remote server? a. connect time b. download speed c. processing speed d. costing time ANSWER: a RATIONALE: Connect time is the total time that a user is connected actively to a remote server; some Internet service providers use this as a basis for charges.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 489 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.01 - Explain cost-benefit analysis and classify costs and benefits into various categories, including tangible or intangible, direct or indirect, fixed or variable, and developmental or operational NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Cost-Benefit Analysis KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:37 AM DATE MODIFIED: 5/17/2019 5:19 PM 37. In a client/server system, _____ time is the time that the server actually responds to client requests for processing. a. server processing b. connection c. resource allocation d. chargeback ANSWER: a RATIONALE: In a client/server system, server processing time is the time that the server actually responds to client requests for processing.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 489 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.01 - Explain cost-benefit analysis and classify costs and benefits into various categories, including tangible or intangible, direct or indirect, fixed or variable, and developmental or operational NATIONAL STANDARDS: United States - BUSPROG: Technology Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

Cost-Benefit Analysis Bloom’s: Remember 5/2/2019 11:37 AM 5/17/2019 10:41 AM

38. The _____ value of a future dollar is the amount of money that, when invested today at a specified interest rate, grows to exactly one dollar at a certain point in the future. a. projected b. present c. potential d. perceived ANSWER: b RATIONALE: The present value of a future dollar is the amount of money that, when invested today at a specified interest rate, grows to exactly one dollar at a certain point in the future.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 496 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.05 - Use present value analysis to determine the value of a future project measured in current dollars NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Cost-Benefit Analysis KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:37 AM DATE MODIFIED: 5/17/2019 10:45 AM 39. Which process involves determining how long it takes an information system to pay for itself? a. present value analysis b. cost-benefit analysis c. return on investment analysis d. payback analysis ANSWER: d RATIONALE: Payback analysis is the process of determining how long it takes an information system to pay for itself.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 490 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.03 - Use payback analysis to calculate the length of time that it takes for a project to pay for itself NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Cost-Benefit Analysis KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:37 AM Copyright Cengage Learning. Powered by Cognero.

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40. The period between the beginning of systems operation and the point when operational costs are rapidly increasing is called the ____ of the system. a. economically useful life b. positive benefits c. variable cost d. present value ANSWER: a RATIONALE: The period between the beginning of systems operation and the point when operational costs are rapidly increasing is called the economically useful life of the system.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 490 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKC.03 - Use payback analysis to calculate the length of time that it takes for a project to pay for itself NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Cost-Benefit Analysis KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:37 AM DATE MODIFIED: 5/17/2019 11:13 AM Essay 41. Provide examples of cost-avoidance benefits.

ANSWER: Cost-avoidance benefits refer to expenses that would be necessary if the new system were not installed. Examples of cost-avoidance benefits include handling the work with current staff instead of hiring additional people, not having to replace existing hardware or software, and avoiding problems that otherwise would be faced with the current system.

Cost-avoidance benefits are just as important as positive benefits, and both types must be considered when performing cost-benefit analysis.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

Below Expectations

Developing

Competent

Mastery

Student explains costavoidance benefits.

DIFFICULTY: Challenging REFERENCES: 490 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.TKC.01 - Explain cost-benefit analysis and classify costs and benefits into various categories, including tangible or intangible, direct or indirect, fixed or variable, and developmental or operational Copyright Cengage Learning. Powered by Cognero.

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42. Explain the no charge method.

ANSWER: Some organizations treat information systems department indirect expenses as a necessary cost of doing business, and IT services are seen as benefiting the entire company. Thus, indirect IT department costs are treated as general organizational costs and are not charged to other departments. In this case, the information systems department is called a cost center because it generates accounting charges with no offsetting credits for IT services.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

Below Expectations

Developing

Competent

Mastery

Student explains the no charge method.

DIFFICULTY: Moderate REFERENCES: 489 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.TKC.02 - Explain chargeback methods and how they are used DATE CREATED: 5/2/2019 11:38 AM DATE MODIFIED: 5/17/2019 5:29 PM 43. List the steps involved in payback analysis.

ANSWER: To perform a payback analysis, the following steps are executed: 1. Determine the initial development cost of the system.

2. Estimate annual benefits.

3. Determine annual operating costs.

4. Find the payback period by comparing total development and operating costs to the accumulated value of the benefits produced by the system.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

Below Expectations

Developing

Competent

Mastery

Student lists the steps involved in payback analysis.

DIFFICULTY: Challenging REFERENCES: 490 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.TKC.03 - Use payback analysis to calculate the length of time that it takes for a project to pay for itself DATE CREATED: 5/2/2019 11:38 AM DATE MODIFIED: 5/17/2019 5:30 PM Copyright Cengage Learning. Powered by Cognero.

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44. Explain how return on investment (ROI) may be used for ranking projects.

ANSWER: ROI can be used for ranking projects. If Project A, with an ROI of 17.7%, and Project B, with an ROI of 33.3%, represent two different proposed solutions for a single information systems project, then the solution represented by Project B is better than the Project A solution. If Projects A and B represent two different information systems projects, and if the organization has sufficient resources to pursue only one of the two projects, then Project B is the better choice.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

Below Expectations

Developing

Competent

Mastery

Student explains how return on investment (ROI) may be used for ranking projects.

DIFFICULTY: Challenging REFERENCES: 495 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.TKC.04 - Use return on investment analysis to measure a project’s profitability DATE CREATED: 5/2/2019 11:38 AM DATE MODIFIED: 5/17/2019 5:33 PM 45. Discuss the two ways to calculate present value using a spreadsheet program such as Microsoft Excel.

ANSWER: There are two ways to calculate present value using a spreadsheet program such as Microsoft Excel. The discount adjustment factors can be entered from an external table, and a simple formula is used to apply the factors. However, many analysts find it easier to use a built-in NPV formula that handles the calculations. The example in the text shows costs and benefits for a proposed information system with a one-year development period, a three-year useful life, and a 6% discount rate.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

Below Expectations

Developing

Competent

Mastery

Student explains the two ways to calculate present value using a spreadsheet program such as Microsoft Excel.

DIFFICULTY: REFERENCES: QUESTION TYPE:

Challenging 498 Essay

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HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.TKC.05 - Use present value analysis to determine the value of a future project measured in current dollars DATE CREATED: 5/2/2019 11:38 AM DATE MODIFIED: 5/17/2019 5:34 PM

True / False 1. As with published journals and textbooks, only recognized authorities can post content, or material, on the web. a. True b. False ANSWER: False RATIONALE: Unlike published journals or textbooks, almost anyone can post content on the web.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 505 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.02 - Plan an Internet search strategy, review your information requirements, use the proper search tools and techniques, evaluate the results, and consider copyright and data integrity issues NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Introduction KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:43 AM DATE MODIFIED: 5/20/2019 3:11 PM 2. Search engines employ a variety of approaches to gathering information, and although they are extremely valuable, users should be aware of potential problems. a. True b. False ANSWER: True RATIONALE: Search engines employ a variety of approaches to gathering information, and although they are extremely valuable, users should be aware of potential problems.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 506 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.03 - Use search engines to locate the information you require NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Search Basics KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:43 AM DATE MODIFIED: 5/18/2019 10:34 AM Copyright Cengage Learning. Powered by Cognero.

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3. Although search engine indexes are always complete and current, they are capable of delivering only a small number of results, or hits. a. True b. False ANSWER: False RATIONALE: Although search engine indexes are incomplete and often dated, they are capable of delivering an overwhelming number of results, or hits.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 506 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.03 - Use search engines to locate the information you require NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Search Engines KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:43 AM DATE MODIFIED: 5/18/2019 10:36 AM 4. Sponsored links are links that are completely independent of any companies. a. True b. False ANSWER: False RATIONALE: Links that are subsidized by companies are called sponsored links.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 506 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.03 - Use search engines to locate the information you require NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Search Engines KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:43 AM DATE MODIFIED: 5/18/2019 10:37 AM 5. Google is an indexed search engine that organizes and ranks the results of a search. a. True b. False ANSWER: True RATIONALE: Google and Bing are indexed search engines that organize and rank the results of a search.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 506 QUESTION TYPE: True / False Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.03 - Use search engines to locate the information you require NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Search Engines KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:43 AM DATE MODIFIED: 5/18/2019 10:38 AM 6. If a search engine returns too many results, eliminate the least important search terms or concepts, broaden the subject, or use more general vocabulary when selecting terms. a. True b. False ANSWER: False RATIONALE: If you are consistently returning too many results, try using topic-specific terms and advanced search techniques.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 507 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.03 - Use search engines to locate the information you require NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Search Engines KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:43 AM DATE MODIFIED: 5/18/2019 10:40 AM 7. The more terms or concepts combined in an AND search, the greater the number of pages that will be returned; the AND operator is always used to broaden a set of search results. a. True b. False ANSWER: False RATIONALE: The more terms or concepts combined in an AND search, the fewer pages will be returned.

The AND operator often is used to narrow a set of search results.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 508 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.04 - Demonstrate advanced search techniques, including Boolean logic and Venn diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Search Engines KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:43 AM DATE MODIFIED: 5/18/2019 10:43 AM Copyright Cengage Learning. Powered by Cognero.

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8. A phrase is less specific than an AND operator because it does not specify an exact placement of terms. a. True b. False ANSWER: False RATIONALE: A phrase is more specific than an AND operator because it specifies an exact placement of terms.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 509 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.04 - Demonstrate advanced search techniques, including Boolean logic and Venn diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Search Engines KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:43 AM DATE MODIFIED: 5/18/2019 10:44 AM 9. In implied Boolean logic, symbols are used to represent Boolean operators, such as a plus sign (+) for AND, and a minus sign (-) for NOT. a. True b. False ANSWER: True RATIONALE: In implied Boolean logic, symbols are used to represent Boolean operators, such as a plus sign (+) for AND and a minus sign (−) for NOT. POINTS: 1 DIFFICULTY: Easy REFERENCES: 509 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.04 - Demonstrate advanced search techniques, including Boolean logic and Venn diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Search Engines KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:43 AM DATE MODIFIED: 5/18/2019 10:45 AM 10. Most search engines provide an advanced search feature that offers a fill-in form. a. True b. False ANSWER: True RATIONALE: Most search engines provide an advanced search feature that offers a fill-in form.

POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Easy REFERENCES: 509 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.04 - Demonstrate advanced search techniques, including Boolean logic and Venn diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Search Engines KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:43 AM DATE MODIFIED: 5/18/2019 10:46 AM 11. Facebook is well suited to personal connections, while LinkedIn is used primarily for professional networks. a. True b. False ANSWER: True RATIONALE: Facebook is well suited to personal connections, while LinkedIn is used primarily for professional networks.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 510 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.05 - Describe Internet communication channels, including social networking, forums, newsletters, blogs, podcasts, videos, webinars, mailing lists, chat rooms, instant messaging, and text messaging NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Invisible Web KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:43 AM DATE MODIFIED: 5/18/2019 10:49 AM 12. Social networking allows you to connect to an extended set of family, friends, and professional acquaintances. a. True b. False ANSWER: True RATIONALE: Social networking allows you to connect to an extended set of family, friends, and professional acquaintances.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 510 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.05 - Describe Internet communication channels, including social networking, forums, newsletters, blogs, podcasts, videos, webinars, mailing lists, chat rooms, instant messaging, and text messaging Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Technology Internet Communication Channels Bloom’s: Remember 1/30/2019 11:43 AM 5/18/2019 10:50 AM

13. In many cases, FAQs (frequently asked questions) describe the particular netiquette, or web guidelines for protocol and courtesy, that exist on a particular newsgroup or site. a. True b. False ANSWER: True RATIONALE: In many cases, FAQs (frequently asked questions) describe the particular netiquette, or web guidelines for protocol and courtesy, that exist on a particular newsgroup or site.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 512 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.05 - Describe Internet communication channels, including social networking, forums, newsletters, blogs, podcasts, videos, webinars, mailing lists, chat rooms, instant messaging, and text messaging NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Internet Communication Channels KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:43 AM DATE MODIFIED: 5/20/2019 3:27 PM 14. Newsletters are a convenient way to keep current on topics of interest. a. True b. False ANSWER: True RATIONALE: Newsletters are a convenient way to keep current on topics of interest.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 512 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.05 - Describe Internet communication channels, including social networking, forums, newsletters, blogs, podcasts, videos, webinars, mailing lists, chat rooms, instant messaging, and text messaging NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Internet Communication Channels KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:43 AM DATE MODIFIED: 5/18/2019 10:52 AM 15. A podcast is an audio blog.

Copyright Cengage Learning. Powered by Cognero.

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a. True b. False ANSWER: True RATIONALE: A podcast is an audio blog.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 512 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.05 - Describe Internet communication channels, including social networking, forums, newsletters, blogs, podcasts, videos, webinars, mailing lists, chat rooms, instant messaging, and text messaging NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Internet Communication Channels KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:43 AM DATE MODIFIED: 5/18/2019 10:53 AM 16. Web publishers use RSS (Really Simple Syndication) feeds to distribute news and updates to subscribers, who can read the content with software called an RSS reader. a. True b. False ANSWER: True RATIONALE: Web publishers use RSS (Really Simple Syndication) feeds to distribute news and updates to subscribers, who can read the content with software called an RSS reader.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 513 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.05 - Describe Internet communication channels, including social networking, forums, newsletters, blogs, podcasts, videos, webinars, mailing lists, chat rooms, instant messaging, and text messaging NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Internet Communication Channels KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:43 AM DATE MODIFIED: 5/18/2019 10:55 AM 17. The chat room concept originated with Internet Relay Chat (IRC). a. True b. False ANSWER: True RATIONALE: The chat room concept originated with Internet Relay Chat (IRC).

POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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REFERENCES: 513 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.05 - Describe Internet communication channels, including social networking, forums, newsletters, blogs, podcasts, videos, webinars, mailing lists, chat rooms, instant messaging, and text messaging NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Internet Communication Channels KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:43 AM DATE MODIFIED: 5/18/2019 10:56 AM 18. IRC (Internet Relay Chat) is a multichannel system supported by servers that enable conversations, group or individual, to occur on a worldwide basis. a. True b. False ANSWER: True RATIONALE: IRC (Internet Relay Chat) is a multichannel system supported by servers that enable conversations, group or individual, to occur on a worldwide basis.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 513 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.05 - Describe Internet communication channels, including social networking, forums, newsletters, blogs, podcasts, videos, webinars, mailing lists, chat rooms, instant messaging, and text messaging NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Internet Communication Channels KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:43 AM DATE MODIFIED: 5/18/2019 11:01 AM 19. Instructors and students can communicate directly in chat rooms. a. True b. False ANSWER: True RATIONALE: Instructors and students can communicate directly in chat rooms.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 513 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.05 - Describe Internet communication channels, including social networking, forums, newsletters, blogs, podcasts, videos, webinars, mailing lists, chat rooms, instant messaging, and text messaging NATIONAL STANDARDS: United States - BUSPROG: Technology Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

Information Technology Community Resources Bloom’s: Remember 1/30/2019 11:43 AM 5/18/2019 11:03 AM

20. Applications such as Skype and other computer-based voice and video channels increase network bandwidth and efficiency. a. True b. False ANSWER: False RATIONALE: Applications such as Skype and other computer-based voice and video channels add a burden to network bandwidth and efficiency.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 514 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.05 - Describe Internet communication channels, including social networking, forums, newsletters, blogs, podcasts, videos, webinars, mailing lists, chat rooms, instant messaging, and text messaging NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Information Technology Community Resources KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:43 AM DATE MODIFIED: 5/18/2019 11:07 AM Multiple Choice 21. A collection of related webpages is called a _____. a. web browser b. web layer c. website d. weblink ANSWER: c RATIONALE: A collection of related webpages is called a website.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 504 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.01 - Describe the characteristics of the Internet and the World Wide Web NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Introduction KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:43 AM Copyright Cengage Learning. Powered by Cognero.

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DATE MODIFIED:

5/18/2019 11:08 AM

22. A _____ is an application that uses keywords and phrases to locate information on the Internet. a. search engine b. demodulator c. firewall d. proxy ANSWER: a RATIONALE: A search engine is an application that uses keywords and phrases to locate information on the Internet.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 506 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.03 - Use search engines to locate the information you require NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Search Basics KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:43 AM DATE MODIFIED: 5/18/2019 11:10 AM 23. Search engines use a specialized computer program called a _____ that travels from site to site indexing, or cataloging, the contents of the pages based on keywords. a. wireframe b. topology c. thread d. spider ANSWER: d RATIONALE: Search engines use a specialized computer program called a spider or crawler that travels from site to site indexing, or cataloging, the contents of the pages based on keywords.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 506 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.03 - Use search engines to locate the information you require NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Search Engines KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:43 AM DATE MODIFIED: 5/18/2019 11:12 AM 24. When comparing search engines, it is important to know the company’s policy toward allowing commercial sites to boost their ranking in a _____ arrangement. a. fee for service Copyright Cengage Learning. Powered by Cognero.

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b. pay for none c. free for all d. pay for performance ANSWER: RATIONALE:

d When comparing search engines, it is important to know the company’s policy toward allowing commercial sites to boost their ranking in a pay for performance arrangement.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 506 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.03 - Use search engines to locate the information you require NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Search Engines KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:43 AM DATE MODIFIED: 5/18/2019 11:13 AM 25. When the _____ logical operator is used to combine terms, a search engine will retrieve all results containing either term. a. OR b. AND c. IF d. NOT ANSWER: a RATIONALE: When the OR logical operator is used to combine terms, a search engine will retrieve all results containing either term.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 507 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.04 - Demonstrate advanced search techniques, including Boolean logic and Venn diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Search Engines KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:43 AM DATE MODIFIED: 5/18/2019 11:16 AM 26. The main advantage of a subject directory site is that it _____. a. provides general information on broad topics b. collects and organizes websites in a bottom-up format, based on subjects and topics c. uses specific words and phrases to locate directly the material sought d. does not require human expertise to formulate its subject organization ANSWER: a Copyright Cengage Learning. Powered by Cognero.

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RATIONALE:

Unless you limit the scope of your search, the number of results might overwhelm you. If you are looking for general information on a broad topic, consider a subject directory site.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 507 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.03 - Use search engines to locate the information you require NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Subject Directories KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:43 AM DATE MODIFIED: 5/18/2019 11:19 AM 27. A(n) _____ is a web-based log or journal. a. channel b. aggregator c. digest d. blog ANSWER: d RATIONALE: A blog is a web-based log or journal.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 512 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.05 - Describe Internet communication channels, including social networking, forums, newsletters, blogs, podcasts, videos, webinars, mailing lists, chat rooms, instant messaging, and text messaging NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Internet Communication Channels KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:43 AM DATE MODIFIED: 5/20/2019 3:36 PM 28. A computer called a _____ directs email to people who subscribe to, or join, a mailing list. a. list server b. telnet server c. proxy server d. peer server ANSWER: a RATIONALE: A computer called a list server (listserv) directs email to people who subscribe to, or join, the mailing list.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 513 Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.05 - Describe Internet communication channels, including social networking, forums, newsletters, blogs, podcasts, videos, webinars, mailing lists, chat rooms, instant messaging, and text messaging NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Internet Communication Channels KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:43 AM DATE MODIFIED: 5/20/2019 3:38 PM 29. When a person subscribes to a list, he or she can receive a collection of messages called a _____, which contains a summary of the postings for a specific time interval (e.g., daily). a. proxy b. captcha c. digest d. listserv ANSWER: c RATIONALE: Subscribers can receive a collection of messages called a digest, which contains a summary of the postings for a specific time interval (e.g., daily).

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 513 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.05 - Describe Internet communication channels, including social networking, forums, newsletters, blogs, podcasts, videos, webinars, mailing lists, chat rooms, instant messaging, and text messaging NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Internet Communication Channels KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:43 AM DATE MODIFIED: 5/18/2019 11:25 AM 30. A(n) _____ is a software program that allows users to access and display webpages that are delivered by a web server. a. RSS reader b. list server c. web browser d. proxy aggregator ANSWER: c RATIONALE: A web browser, or browser, is a software program that allows you to access and display webpages that are delivered to you by a web server.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 504 QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.01 - Describe the characteristics of the Internet and the World Wide Web NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Internet Communication Channels KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:40 AM DATE MODIFIED: 5/18/2019 11:29 AM 31. Which tool is used to apply multiple search engines simultaneously? a. feed reader b. meta-search engine c. list server d. web server ANSWER: b RATIONALE: Meta-search engines are tools that can apply multiple search engines simultaneously.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 506 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.03 - Use search engines to locate the information you require NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Internet Communication Channels KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:41 AM DATE MODIFIED: 5/18/2019 11:33 AM 32. Which system was named after British mathematician George Boole and refers to the relationships among search terms? a. linear equations b. Gestalt theory c. polynomial expressions d. Boolean logic ANSWER: d RATIONALE: Boolean logic is a system named after British mathematician George Boole and refers to the relationships among search terms.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 507 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.04 - Demonstrate advanced search techniques, including Boolean logic and Venn diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Internet Communication Channels Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom’s: Remember 5/2/2019 11:41 AM 5/18/2019 1:05 PM

33. A Venn diagram uses_____ symbols to illustrate Boolean logic. a. circular b. rectangular c. triangular d. square ANSWER: a RATIONALE: A Venn diagram uses circular symbols to illustrate Boolean logic.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 507 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.04 - Demonstrate advanced search techniques, including Boolean logic and Venn diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Internet Communication Channels KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:41 AM DATE MODIFIED: 5/18/2019 11:43 AM 34. A web-based discussion group, usually accessed through a(n) _____ such as Yahoo!, combines features of forums and mailing lists for its members. a. portal b. RSS reader c. list server d. index ANSWER: a RATIONALE: A web-based discussion group, usually accessed through a portal such as Yahoo!, combines features of forums and mailing lists for its members.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 515 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.05 - Describe Internet communication channels, including social networking, forums, newsletters, blogs, podcasts, videos, webinars, mailing lists, chat rooms, instant messaging, and text messaging NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Internet Communication Channels KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:41 AM DATE MODIFIED: 5/18/2019 12:49 PM Copyright Cengage Learning. Powered by Cognero.

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35. Which communication channel allows online users to exchange messages immediately, even while they are working in another program or application? a. online forums b. digests c. instant messaging d. RSS feeds ANSWER: c RATIONALE: Instant messaging (IM) allows online users to exchange messages immediately, even while they are working in another program or application.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 513 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.05 - Describe Internet communication channels, including social networking, forums, newsletters, blogs, podcasts, videos, webinars, mailing lists, chat rooms, instant messaging, and text messaging NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Internet Communication Channels KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:41 AM DATE MODIFIED: 5/18/2019 12:02 PM 36. Before posting articles to a newsgroup or forum, users should read the _____ associated with each newsgroup, which are a common method of providing guidance on questions that users are likely to ask. a. index b. frequently asked questions c. forum d. crawler ANSWER: b RATIONALE: Before posting articles to a newsgroup or forum, users should read the frequently asked questions (FAQs) associated with each newsgroup, which are a common method of providing guidance on questions that users are likely to ask.

POINTS: 1 DIFFICULTY: Easy REFERENCES: 512 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.05 - Describe Internet communication channels, including social networking, forums, newsletters, blogs, podcasts, videos, webinars, mailing lists, chat rooms, instant messaging, and text messaging NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Internet Communication Channels KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:41 AM DATE MODIFIED: 5/18/2019 12:08 PM Copyright Cengage Learning. Powered by Cognero.

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37. A _____, which uses email to communicate, is similar to a newsgroup in that it provides a forum for people who want to exchange information about specific topics. a. mailing list b. feed reader c. chat room d. social network ANSWER: a RATIONALE: A mailing list is similar to a newsgroup, which provides a forum for people who want to exchange information about specific topics.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 513 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.05 - Describe Internet communication channels, including social networking, forums, newsletters, blogs, podcasts, videos, webinars, mailing lists, chat rooms, instant messaging, and text messaging NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Internet Communication Channels KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:41 AM DATE MODIFIED: 5/20/2019 4:00 PM 38. Which operator is used to exclude certain records in a search? a. AND b. NIX c. NOT d. OR ANSWER: c RATIONALE: The NOT operator can be used to exclude certain records.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 508 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.04 - Demonstrate advanced search techniques, including Boolean logic and Venn diagrams NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Internet Communication Channels KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:42 AM DATE MODIFIED: 5/18/2019 12:16 PM 39. Which is another term used for a chat room? a. listserv Copyright Cengage Learning. Powered by Cognero.

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b. hub c. channel d. port ANSWER: c RATIONALE: A chat room is also called a channel.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 513 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.05 - Describe Internet communication channels, including social networking, forums, newsletters, blogs, podcasts, videos, webinars, mailing lists, chat rooms, instant messaging, and text messaging NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Internet Communication Channels KEYWORDS: Bloom’s: Remember DATE CREATED: 5/2/2019 11:42 AM DATE MODIFIED: 5/18/2019 12:19 PM 40. Which software program is an example of a web browser? a. Google Chrome b. YouTube c. Really Simple Syndication d. LinkedIn ANSWER: a RATIONALE: Apple Safari, Google Chrome, and Microsoft Edge are popular browsers that offer powerful graphic interfaces to help you navigate the web.

POINTS: 1 DIFFICULTY: Moderate REFERENCES: 504 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.TKD.01 - Describe the characteristics of the Internet and the World Wide Web NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Internet Communication Channels KEYWORDS: Bloom’s: Remember DATE CREATED: 5/18/2019 12:19 PM DATE MODIFIED: 5/18/2019 12:24 PM Essay 41. Define the Internet and explain what it allows users to do.

ANSWER: The Internet is a worldwide network that integrates many thousands of other networks, which in turn link millions of government, business, educational, and personal users around the globe. The Internet can assist you with technical problems and can help you advance your career by offering access to training, education, and communication with Copyright Cengage Learning. Powered by Cognero.

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POINTS: RUBRIC:

other IT professionals. The Internet allows you to visit the World Wide Web, usually referred to as the web, which contains billions of text and multimedia documents called webpages.

1 0

1

2

3

4

Failure

Below Expectations

Developing

Competent

Mastery

Criteria Student defines the Internet and explains what it allows users to do.

DIFFICULTY: Challenging REFERENCES: 504 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.TKD.01 - Describe the characteristics of the Internet and the World Wide Web DATE CREATED: 5/2/2019 11:42 AM DATE MODIFIED: 5/20/2019 4:03 PM 42. List the four steps in navigating Internet research.

ANSWER: The four steps in navigating Internet research are: 1. Review your information requirements.

2. Use the proper search tools and techniques.

3. Evaluate the results.

4. Consider copyright and data integrity issues.

POINTS: 1 RUBRIC: 0 1 Criteria Failure

Below Expectations

2

3

4

Developing

Competent

Mastery

Student lists the four steps in navigating Internet research.

DIFFICULTY: Challenging REFERENCES: 504 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.TKD.02 - Plan an Internet search strategy, review your information requirements, use the proper search tools and techniques, evaluate the results, and consider copyright and data integrity issues DATE CREATED: 5/2/2019 11:42 AM DATE MODIFIED: 5/20/2019 4:04 PM 43. Discuss two important factors to consider when conducting an Internet search.

ANSWER: Answers will vary. The following are some factors to consider when conducting an Internet search: Copyright Cengage Learning. Powered by Cognero.

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• Refine your topic. Unless you limit the scope of your search, the number of results might overwhelm you. If you are looking for general information on a broad topic, consider a subject directory site.

• Translate your question into an effective search query. Searches are executed on keywords. You will improve your success if you pick the proper keywords. Try to find unique words or phrases and avoid those with multiple uses. For example, a search for the term hard drive might produce information about a computer hardware device or a difficult auto trip. Also consider using advanced search techniques.

• Review the search results and evaluate the quality of the results. If the search needs refinement or additional material, you can either use the site’s advanced search techniques or select a different Internet resource altogether.

• It is important to organize the results of your search so you can recognize and revisit important sites. Some search engines offer a personalized search history, which you can review and edit for this purpose. Many people find that the easiest solution is to create favorites or bookmarks in their browser for sites visited in important searches, using a set of folders and subfolders. If you do this, you can wait until you start the search, or you can create your filing system ahead of time.

1 0

1

2

3

4

Failure

Below Expectations

Developing

Competent

Mastery

Criteria Student discusses two important factors to consider when conducting an Internet search.

DIFFICULTY: Challenging REFERENCES: 507 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.TKD.03 - Use search engines to locate the information you require DATE CREATED: 5/2/2019 11:42 AM DATE MODIFIED: 5/20/2019 4:06 PM 44. Briefly explain how search engines allow you to refine and control the type of information returned from searches.

ANSWER: Many search engines offer powerful advanced search features that allow you to refine and control the type of information returned from searches. These features can include the option to search within returned results and the ability to search within specific areas, such as forums. Perhaps the most powerful advanced feature is the option to use Boolean logic.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

Below Expectations

Developing

Competent

Mastery

Student briefly explains how search engines allow you to refine and control the type of information returned from searches.

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DIFFICULTY: Challenging REFERENCES: 507 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.TKD.04 - Demonstrate advanced search techniques, including Boolean logic and Venn diagrams DATE CREATED: 5/2/2019 11:42 AM DATE MODIFIED: 5/20/2019 4:06 PM 45. Discuss why many people use text messaging, including the use of acronyms.

ANSWER: Many people use text messaging (also known as texting) to send brief written messages from one mobile phone or wireless device to another. Users can also send text messages from a computer to a handheld device. The popularity of IM and texting has given rise to hundreds of abbreviations that reduce message size and speed up the communication process. Some well-known examples include HTH (hope that helps), IDK (I don’t know), IMHO (in my humble opinion), JSYK (just so you know), LOL (laugh out loud), MIRL (meet in real life), and TYIA (thank you in advance). Overuse of IM acronyms can lead to confusing communications, just as overuse of uncommon acronyms in a written document would require a glossary to make the text understandable by the reader.

POINTS: 1 RUBRIC: 0 1 2 3 4 Criteria Failure

Below Expectations

Developing

Competent

Mastery

Student discusses why many people use text messaging and includes the use of acronyms.

DIFFICULTY: Challenging REFERENCES: 514 QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: SAD.12e.TKD.05 - Describe Internet communication channels, including social networking, forums, newsletters, blogs, podcasts, videos, webinars, mailing lists, chat rooms, instant messaging, and text messaging DATE CREATED: 5/2/2019 11:43 AM DATE MODIFIED: 5/20/2019 4:08 PM

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