CODEOFCONDUCT
HospitalityatTheMotorpointArenaNottinghamwelcomesyouand yourgueststoourunforgettablehospitalityexperience.
Wearecommittedtocreatingasafeandenjoyableenvironmentfor everyguest,sotohelpourstaffgiveyouthebestexperiencepossible, wekindlyaskcustomerstofollowafewhouseruleswhilstatthevenue.
Whatyoucanexpectfromus
Tobetreatedcourteouslybyallstaff
Toenjoyanexperienceinasafe,comfortableandpleasantenvironment
Tohaveanyissuesorcomplaintdealtwithinatimelyandprofessionalmanner
Whatwekindlyexpectfromyou
Totreatallstaffandothercustomerscourteously
Toremaininyourassignedsuiteorallocatedseatingduringtheevent
Toavoidtakingprohibiteditemsintotheseatingareas(thisincludesglassandcutlery)
Tobemindfulaboutobjectsnearandoverthebarriers/railingswhilstinsuites
Tonotundertakeillegalactivity,includingsmokinginsidethevenueandtheuseofdrugs Toconsumealcoholsensiblyandresponsibly–ensuringthatonlythoseoflegalagehaveaccess toalcohol
Tosupervisechildrenandthoserequiringassistancewithinyourgroup
Tocomplywithstaffrequestsatthevenueandduringemergencysituations
Tonotengagewithabusive,discriminatoryoranyotherphysicalandverbalformsofviolence
Toactivelyreportanyconcerns–suchasguestbehaviour,suspiciousorillegalactivity,tostaff immediately
Guestswhoviolatethecodeofconductwillberequiredtoleavethepremisesimmediately,ourstaff reservetherighttoremove,withoutrefundallticketholdersandrefusereadmissioninthefuture. Shouldbehaviourbeconsideredunacceptable,thevenuereservestherighttoterminatethe agreementwithoutcompensation.
Thiscodeofconductoperatesinconjunctionwiththevenue’stermsandconditions
CONTACTINFO:
hospitality@motorpointarenanottingham.com|01158533008
