FEN - Summer 2015

Window Shape Specialist

We do it all: Vinyl windows, wood windows, aluminum windows, wood jamb extension, curved wood trim and more. The customer service is one of our priorities. At PVC Architectural, you will enjoy fast delivery, high-quality products and courteous service.

We can shape more than 500 extrusions and we have them in stock. Our computerized workstations allow us to track your order at all times, which provides us with great flexibility and superior precision. PVC Architectural has a remarkable production capacity, thanks to its in-house equipment and outstanding team. Contact us and see by yourself why PVC Architectural is the greatest leader in window shaping. 1 888 404-2286 or info@pvcarchitectural.com years

Fenestration

Annex Business Media P.O. Box 530, Simcoe, Ontario N3Y 4N5

EDITOR | Patrick FLANNERY pflannery@annexweb.com 226.931.0545

SALES MANAGER | Danielle LABRIE dlabrie@annexweb.com 519.429.5187

ACCOUNT COORDINATOR | Stephanie DEFIELDS sdefields@annexweb.com 519.429.5196 | 888.599.2228 ext. 257

MEDIA DESIGNER | Alison KEBA

GROUP PUBLISHER | Martin MCANULTY mmcanulty@annexweb.com

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Which commercial delivery vans reign supreme?

Here we grow again

by Patrick Flannery

Our summer edition places the focus squarely on dealers.

Welcome to Fenestration Review’s first annual summer edition. Response to this magazine in Canada’s window and door industry has been so great that we are adding this third annual issue. And to make it a little different, and to speak to a part of our market that does not always get much attention, we are putting the focus squarely on the dealer side of the windows and door business. Our cover story discusses dealer enterprise resource planning (ERP) software and how it can deliver benefits beyond the free quoting packages that many manufacturers provide. We’ve also included reviews of some of the top commercial vans on the market by respected automotive journalist, Howard Elmer. Our first Members Directory for the Siding and Window Dealers Association of Canada is here – we hope you will find it a valuable resource for locating and contacting your colleagues in the industry.

Fenestration Review goes out to 1,114 companies across the country that have identified themselves as being primarily involved in supplying “retail windows and doors.” This is only about a quarter of our total readership, but we know that many companies that have identified as fabricators also have showrooms and do some sales, maybe a lot of sales, to end-users. Dealers deserve their own focus, as you have a quite different business model than fabricators, complete with a unique set of concerns and information needs. For one thing, those of you working in the replacement and renovation markets are involved in mass marketing – business-to-consumer – instead of the business-to-business approach of fabricators and wholesale distributors. That makes your whole company look different, right from the visitorfriendly showroom to the branding messages you advertise in popular media. Customer service is your lifeblood. Your margins depend on communication and negotiation rather than technical expertise and production efficiency. And you are on the front lines of the finger-

pointing if something goes wrong with a product or an installation.

As dealers, you even have your own take on the economic statistics. A fabricator who sells to the new-build market would see nothing but downside in the latest Canada Mortgage and Housing Corporation forecast that predicts a 4.1 per cent decline in housing starts in 2015 relative to 2014. But for you, there is opportunity buried in the report. For one thing, the CMHC notes a slightly elevated level of housing inventory in Canada, which means a buyers’ market where sellers are motivated to snazz up their homes. By the same token, lower prices means buyers have more money left over for renovations – including replacement windows and doors. The CMHC is also tracking trends showing a decline in the popularity of newly built single-family homes and more interest in less expensive multi-unit dwellings and older detached houses. The multiunit boom doesn’t do much for you, but older homes with new owners means replacement sales. Even the high levels of household debt that economists warn us so sternly about could work out in your favour in a weird way. The CMHC notes that homeowners with most of their money tied up in an illiquid asset (like a house) have little choice but to sell if times get tough. So the high levels of household debt in Canada could cause a glut of resale homes on the market driving more renovation sales. As always seems to be the case lately, the price of oil drives everything. When did we turn into Saudi Arabia? Lower oil prices mean uneven results across the country for the housing market. Prices and starts are expected to decline in Newfoundland, Saskatchewan and especially Alberta, while Quebec, Ontario and B.C. are expected to perk up.

Wherever you are and whatever your fortunes, we hope you find our summer edition interesting and helpful. I welcome any and all feedback, especially suggestions from dealers on how we can make future editions even better.

Temperatures

Built in 1992, the Royal Alexandra Hospital Atrium in Edmonton, Alberta, Canada, consists of insulating glass units made with 43,500 ft. of silicone Super Spacer®.

“Super Spacer was the only system that gave us the condensation resistance and structural strength we required.” — Pat Taylor, facilities manager

Insulating glass edged with Super Spacer ® satisfies the toughest demands

Manufacturing benefits:

 Control over pricing & cost savings; keep your profit in-house

 Ease and speed of rework; no need to hold up shipment of your windows waiting for a truck to deliver an IG replacement

 Ability to use the latest technology in low-e and spacer systems, without being tied to one

 Good /Better/Best scenarios by using multiple spacers

 Peace of mind that you have the correct argon-fill percentage

 Desiccant filled with pre-applied adhesive for bonding to the glass with a vapor barrier backing

 Significantly improves production efficiency

 Multiple equipment solutions for manual, semi, and fullyautomated application

 Marketing and Technical Service support

Performance benefits:

 Passes the toughest industry tests (ASTM 2190; EN 1279)

 Spacer systems with over 25 years proven field performance

 Dramatically reduces seal failure and stress crack callbacks

Over stainless steel box spacer, Super Spacer*:

 Improves condensation resistance by over 39%

 Improves sightline temperature by over 25%

 Improves U-Value by over 5%

 Provides the lowest conductivity; resists heat flow at a rate of 1500 times more than that of aluminum spacer

 Quanex’s Super Spacer contains NO-Metal and is one of the most thermally efficient IG spacers available in the market today

 Ability to reach ENERGY STAR® with a non-metal spacer

Whether you choose to make your own IG or to purchase from an excellent Super Spacer IG wholesaler, the benefits and performance are undeniable.

INDUSTRY NEWS

Plans solidifying for Windoor

The whole fenestration industry comes together at Windoor North America 2015, this Nov. 3, 4 and 5 at the Metro Toronto Convention Centre, South Building, Hall D. For 2015, Windoor is in a new exhibit hall and features an exciting new floor plan.

New show hours have been announced too. Geared to helping attendees get the most out of their time at

Royal releases trends guide

Royal Building Products, a leading manufacturer of home exterior products, has released its 2015 Exterior Style Trends guide. Now in its third year, Royal’s Exterior Style Trends guide reflects the hottest design choices among homeowners, builders and architects in North America. As homeowners continue to put their personal stamps on exterior design, Royal’s design team has put together this comprehensive guide that provides design inspiration, expert tips for improving curb appeal and exterior product solutions to make the home makeover process easier for everyday homeowners. Taking cues from both interior and exterior home

Windoor, the show will open on Tuesday, Nov. 3 from 5 to 8 pm, then runs Wednesday, Nov. 4 from 10 to 5 and Thursday, Nov. 5 from 9 to 1.

The new floor plan has been created to give attendees more time to talk to exhibitors, private places to stop and do business and more prominent locations for the Education Pavilion and the New Product Showcase. the show will carry the same great value attendees have come to expect, including free parking and free lunches. Exhibitors will receive free materials handling and free drayage.

Special keynote speaker, Michael “Pinball” Clemons will really kick things off on opening day. Few people exemplify the qualities of personal excellence, teamwork, community leadership, and overcoming the odds better than CFL legend Clemons. He came to play for the Argos in 1989, achieving a remarkable 12-year career in the CFL before going on to coach the team. Clemons is now the Argos’ vice-chair. This summer, Clemons will serve as the “official quarterback” of the volunteer team at the TO2015 Pan Am and Parapan Am Games. His words will inspire all the Windoor guests on Tuesday, Nov. 3.

The Windoor Education Pavilion will once again deliver great value in learning. These important Fenestration Canada education sessions on the latest code changes and regulations, energy programs and more, make Windoor a “must attend.”

Attendee registration will open Sept. 1. Special hotel rates have been negotiated – for details of Windoor partner hotels, visit windoorshow.com. Attendees are strongly encouraged to make accommodation arrangements directly with their hotel of choice, identifying themselves as Windoor attendees to receive the special rates. Third parties claiming to represent Windoor for hotel reservations are not affiliated with the show.

design and fashions, as well as sales trends across the U.S. and Canada, Royal has compiled an exterior colour palette outlining the most on-trend color combinations of 2015, along with six other must-see outdoor styles. Royal presents a mix of bold colors in reds and blues and neutral colors in grays. This year’s palette is made up of Sand, Heather and Harvard Slate neutrals and Midnight Surf, Redwood and Ironstone bolds. More builders are choosing thicker PVC trim as a standout accent to complete home design. Wider 5.5-inch corner pieces will play this year’s hero role and likely become the preferred choice over the standard 3.5-inch corner pieces.

SAWDAC Newsletter

BOARD REPORT

At the end of April 2015, SAWDAC was running a small surplus. Membership is up by two since the start of the year. Home Trust is referring many dealers to SAWDAC. RenoPlan loans are up 53 per cent compared to the same period last year. Window Wise registrations are running even with last year. A Window Wise marketing package is being presented to all Window Wise dealers.

There is a strong demand for the SAWDAC Fenestration Installation Technician installation course. Twelve courses have been run in the first six months of 2015, five in Cambridge, Ont., seven at other locations.

David Mitten advised the board that he will be retiring from the executive director’s job in June of 2016. After June 2016, Mitten will stay on part time to provide training, consumer advice and to handle consumer complaints. David began working for SAWDAC in 1990. There were 30 members and no programs at that time. In the over 25 years since then we’ve accomplished a lot. The new executive director’s challenge will be to keep the ball rolling and to reach out to a modern generation of home renovators by providing the types of services and programs they want SAWDAC to supply. The board has set up a committee

to search for a new executive director.

CRUISING SAWDAC.COM

Have you visited the SAWDAC web site lately? We’ve put some interesting information on there recently, which bears a look-see.

Sill to Sash is a comprehensive guide to choosing a good quality, energy-efficient window and window installation. Sill to Sash was first created in 2002 on a CD. It has been recently up-dated with all the latest codes, standards and Energy Star information. We’ve put Sill to Sash on its own web site, silltosash.com, where you can view an eightminute video and explore over 500 pages of window information. To find Sill to Sash, click on Links at sawdac.com.

Next to Sill to Sash under Links you will see a red box titled “Fenestration Performance Calculator.” Answer four questions in the two black boxes (province, town/city, height, rough or open terrain) and you will see that numbers have magically appeared in the five fields on the right hand side of the calculator. Those numbers are the minimum performance requirements under NAFS (the North American Fenestration Standard) for any door or window installed at that location. Now check

your product manufacturer’s performance data for the product you wish to install. The product numbers must be equal or better than the NAFS requirement. For more information, look in “SAWDAC’s Guide to NAFS,” in the Members section.

In the Members Only section of sawdac.com open Downloads, scroll down to “2015 Marketing Package.”

This is where members can find their Window Wise marketing package to help them promote their participation in the program. If you don’t remember the username and password for the Members Only area, send an email to ronda@sawdac.com.

SAWDAC IN VANCOUVER

SAWDAC executive director, David Mitten, and several SAWDAC members who are also members of Fenestration Canada attended the association’s Annual General Meeting in Vancouver in early June.

There were a number of presentations with relevance to window contractors, including:

• Al Jaugelis, a Vancouver engineer, explained that window contractors quoting on a project that has oversized windows and/or a combination of shapes of windows that is unusual can save

themselves a lot of grief by hiring an engineer to work up a set of specifications.

• Murray Frank, a Vancouver engineer, gave a very interesting presentation showing methods of protecting a window opening from rain-water ingress.

• JF Kogovsek, from Maxam Marketing in Quebec, presented a slide show on the benefits of having proper (written) installation instructions.

Apart from listening to speakers, the conference featured a boat ride around Vancouver Harbor and Deep Bay, as well as lots of fine food and entertainment.

ALL ABOARD FOR SAWDAC GOLF

The 26th annual SAWDAC golf tournament tees off Aug. 11 at the Victoria East Golf Club in Guelph, Ont. The day includes lunch, 18 holes of fun golf with a cart and dinner afterwards complete with prizes and draws. Shotgun start is at 11 a.m. Thanks to our sponsor Home Trust who has put up at $50,000 cash prize for our hole-inone competition, with all proceeds going to Child Find Ontario. To register or inquire about sponsoring a hold, contact the SAWDAC office.

Fenestration Canada board movements

Fenestration Canada announced changes to its board of directors at its June 6 general meeting in Vancouver. Leaving the board were Michael Andrade of PlyGem, Benoit Legault of Marvin Windows and Pierre Perrault of Servitek Fenestration. Yvan Houle of Portes et Fenetres decided to step down as immediate past president. Skip Maclean of TruTech will remain as president for another year. Greg Dickie was slated to step into the position, but was promoted to vice-president of Atlantic Windows and has opted to

Spectrum and Jeld-Wen part ways

Spectrum HHI Canada, makers of Weiser residential locksets, and Jeld-Wen, Spectrum HHI’s distributor in western Canada, have announced the conclusion of their distribution partnership. The mutual decision to re-evaluate the partnership came as a result of changing market dynamics and a strategic evaluation of their respective businesses.

Spectrum HHI’s existing network of two-step distributors, including CanWel Building Materials, Chalifour Canada, Orgill and local regional partners,

remain in the first vice-president role for another year before taking on increased responsibilities for the association. Lisa Bergeron of Jeld-Wen has joined the executive team as third vice-president. New members elected to the board were Ryan Dudeck of Paramount Windows (who also acts as the Fenestration Manitoba representative to the board), J.F. Kogovsek of Maxam Marketing and Laura Weil of Euro Vinyl Windows. Robert Jutras of Air-Ins returned to the board after a year’s sabbatical.

will increase capacity to deliver a consistent supply of Weiser products to Spectrum HHI’s independent dealers and customers.

“Over the next few weeks, Jeld-Wen, along with Spectrum HHI and their distributors will be communicating directly with our many dealer customers and will ensure that our collective customer service to the industry remains at the highest level,” said Dave Albert, vice-president and general manager of Spectrum.

Hummel to lead R&D for Quanex

Quanex

Building Products has announced the promotion of Sean Hummel to director of research and development. In his new role, he will oversee research and development for the Quanex IG Systems business unit. Hummel has 20 years of product development, marketing project management and leadership experience with an emphasis on R&D. Hummel has spent the last six years managing R&D for Quanex’s IG systems operations.

“We are very excited to have Sean as our new director of R&D,” said George Wilson, general manager of IG Systems. “Sean has a lot of experience in R&D and in the industry. We are looking forward to him taking on the responsibility of leading the team into the future.”

Hummel assumed his new role as of March 31, when the company’s former vice-president of R&D, Jim Baratuci, retired.

Dickie promoted to VP

Greg Dickie has been promoted to vice-president of Atlantic Windows. His previous position was director of operations. Dickie has been with the company for 12 years and has a Bachelor of Industrial Engineering degree from Dalhousie University. His new responsibilities include leading the current leadership team and supporting all day-to-day functions in executing the operating plan and current year corporate objectives.

“Since I began my career at Atlantic Windows back in 2003, it has been my personal objective to lead this great organization,” said Dickie. “With a strong team supporting me, I intend to bring a fresh perspective and vision in leading Atlantic Windows

toward our next evolution in strategic growth.”

“Greg has been a major influence on our team and how we operate since his hiring,” said Rob Miller, president. “He ascended quickly in our organization after joining our leadership team in 2006 and has excelled as he assumed more and more responsibilities. This promotion is a logical step in Greg’s progression. The ownership group and I are excited and energized to have Greg leading Atlantic Windows for the next 15 to 25 years.”

Adamson steps down

Terry Adamson of Westeck Windows and Doors has resigned from the Fenestration B.C. board of directors. In January of this year, due to a vacated position, Adamson accepted the role of FenBC chairperson. Adamson has served as a board member for over 11 years, first as a member of the Window and Door Manufacturers Association of B.C. board and then as a member of the FenBC board of directors. Due to personal obligations Adamson resigned on June 12. The FenBC board thanked Adamson for his hard work and dedication to the industry, saying his efforts and many accomplishments are appreciated by the many directors he has served with and the membership.

AAMA action

TheAmerican Architectural Manufacturers Association (AAMA) has updated and released a document specifying performance requirements for liquidapplied flashing used to provide a water-resistive seal around exterior wall openings in buildings that include fenestration products such as windows and doors, as well as other through-wall penetrations. AAMA 714-15 was previously updated in 2011 and again in 2012. In this iteration, the minimum requirements for adhesive bond and accelerated aging were defined. The reporting requirements were updated, and the use of mortar slabs was replaced by anodized aluminum strips for water immersion testing. According to James Katsaros of DuPont Building Innovations, chair of the AAMA Flashing Task Group, this revised document provides rigorous material specification requirements for a new class of flashing products used in the building industry.

“Liquid-applied flashings have many advantages over traditional flashing products, including ultimate conformability for complex geometries and the potential for vapor permeability,” says Katsaros. “But, they still must demonstrate the durability and gap-bridging properties of conventional flashing materials. The AAMA 714-15 specification ensures that these property requirements are met for the successful use of these products.”

Euro Vinyl highlighted on TV

Woodbridge, Ont.,-based fabricator Euro Vinyl Windows recently scored a nice PR hit with its products featured on the Cottage Life show, Cabin Pressure. Scottish power couple Colin and Justin have quite the following as successful designers, elite celebrities and social media gurus. In the episode, they left the city life behind and overhauled a “slanty shanty” into a modern cottage. Located in the heart of Haliburton Highlands on Drag Lake, Ont., these two gentlemen took it upon themselves to design and build the project using local trades and materials. Big machines, muddy landscape, tight spaces and sometimes very bad smells didn’t hinder the positive vibe that was created. The pace and the final outcome

AAMA 714-15, as well as other AAMA documents, may be purchased from AAMA’s online publication store.

In other AAMA news, the association has created a new web page dedicated solely to helping homeowners understand why and how indoor condensation develops on residential windows and what can be done to mitigate it.

“This was needed because it provides direct, simple answers to the common question, ‘Why is there condensation on my windows?’” says Joe Hayden of Pella, co-chair of the Understanding Residential Condensation Task Group. “Condensation can form for a variety of reasons, and this resource provides clear explanations as to why it happens. As a respected source of information for the window, door and skylight industry, it’s important for AAMA to have answers to these questions.”

The web page defines residential window condensation and explains the relationship between relative humidity and dew point, among other factors that contribute to indoor condensation. A chart on the page shows recommended indoor relative humidity, broken down by outdoor air temperature and indoor relative humidity. The section of the site also addresses skylights, which reside in higher parts of buildings, and can be exposed to condensation because of warm air’s tendency to rise toward the ceiling.

of this project has been impressive. Colin and Justin’s project has since become a catalyst for Euro Vinyl’s latest growing market segment: black windows and doors. Their vision was inspired by Euro Vinyl owner Chris Meiorin’s BlackBirch Cottage (on Drag Lake) for the use of black frame glazing to modernize the overall aesthetic. This included floor-to-ceiling bedroom tilt-turn windows with an offset sash design, bi-parting sliding doors and pitchperfect trapezoid windows. The black lines frame their lake view perfectly in with their Canadiana interior décor. The episode is called “Façade Applaud” and is viewable on the Cabin Pressure website on the Cottage Life Network.

FENESTRATION CANADA

Your knowledge base

by Skip Maclean

Hope for a strong selling season is the mindset of most window and door manufacturers and the many suppliers of components and services at this time of year. There will always be the little and not-so-little hurdles such as regulation, lack of regulation, testing, lack of testing, competitive pressures, rising raw material costs, imported products and so on. All of these distractions rob us of our focus and determination to reach our goals. Many concerned fabricators and suppliers look for answers to what they believe are unique problems specific to their businesses. The fact is, you are not alone. The Fenestration Canada office fields questions from manufacturers, suppliers, builders, renovators, architects and even homeowners. What we have found is the challenges your company faces are the same ones many companies have already tackled or struggle with daily. Fenestration Canada’s vision is to be the leading resource on all matters that impact the fenestration industry across Canada. Membership in Fenestration Canada allows you to network with the single largest resource of fenestration intelligence in the country. Membership gives you access to some of the best-regarded minds in the business. Adding your voice to the many industry-related initiatives funded and created by the association can save your company thousands of dollars and you countless sleepless nights. Taking advantage of the Fenestration Canada knowledge base allows you to concentrate on what your real business: designing, manufacturing and selling quality fenestration products. It doesn’t matter the size of your company, the region you trade in or the markets you serve, membership makes sense. The Windows Seminar, held earlier this year in Toronto, displayed just how far we have to go in educating all stakeholders of the window and door industry. The seminar series, aimed at informing builders, inspectors and manufacturers about the North American Fenestration Standard (NAFS), is just as important for any stakeholders in window and door supply or installation. This kind of education will go a long way to leveling the playing field, ensuring Canadian-made products are judged fairly and inhibiting the use

of imported window and door products that do not meet Canadian standards. Join the group and let us know how we can better help our industry. Better yet, get involved and add your voice.

As I look back on my tenure as president so far, I am honoured at having been at the head of this wonderful organization. The friendships developed during my first term are ones I truly cherish and will follow and assist me through my career. I cannot emphasize enough the enormous networking opportunities this position has provided along with the chance to work with quality people in all fields of our industry. These dedicated professionals give their time, effort and, yes, their monetary support towards developing a stronger and more vibrant industry. Their efforts are directly related to our well-being as fenestration professionals. I encourage everyone to get involved. Through involvement you will not only grow your business but improve yourself both professionally and personally.

Windoor North America! This year’s show is shaping up to be a game changer: new floorplan, new hours a new innovation centre and much more. A fully re-energized show format will feature many of the suggestions by exhibitors and attendees from the last postshow survey. The show will kick off with a presentation from Michael “Pinball” Clemons. The message from this dynamic ex-CFL Star will surely inspire and motivate. The presentation will be held in the newly located Educational Pavilion just prior to the opening of the show on Tuesday night, Nov. 3. Wednesday’s full day of exhibits will also feature several educational seminars and a Fabricator Council meeting. Thursday’s show will open with an Economic Power Hour breakfast presentation and forecast on the Canadian economy. Innovative products and services will be brought to the forefront and displayed in the Fenestration Canada Innovation Center. Nowhere else will you find all you need to know about windows and doors. Join your peers, customers and friends. See what’s new and celebrate our industry. For more information regarding the show visit windoorshow.ca or fenestrationcanada.ca.

NEW PARTNERSHIP

SALEM & NORTHGLASS

SALEM Flat Glass & Mirror, a recognized leader in the glass fabrication supply and equipment market, is now partnering with NorthGlass, a premiere manufacturer of glass tempering systems. SALEM and NorthGlass stand at the forefront of their respective glass business lines.

This partnership addresses a specific glass fabrication market need: bringing convenience, accurate production control, easier machine trouble shooting, and repair to glass tempering furnace system customers. NorthGlass offers stable and reliable intelligent control systems that allow for easy and accurate regulation of all furnace mechanisms. These benefits along with a commitment to customer satisfaction set SALEM and NorthGlass apart from the competition.

Salem Flat Glass & Mirror is proud to be the contracted US distributor of glass tempering furnace systems by NorthGlass.

SALEM Flat Glass & Mirror WE ARE 100% EMPLOYEE OWNED

THE FREEDOM TO QUOTE

Dealer ERP software can broaden your options.

Manufacturer-supplied quoting/ordering software packages do make dealers’ lives easier by allowing dealers to accurately and quickly quote products and easily place their orders with the supplier. There is, however, a catch: dealers can only quote one manufacturer’s product at a time. So what happens if a dealer wants to quote products from multiple manufacturers? The answer is they cannot, at least not easily.

by SHERIF ELDIBANY

Many dealers who offer products from multiple suppliers experience lots of frustration conducting their day-to-day business using manufacturer-supplied quoting software. The process of pricing, providing the prospect with a single quote, ordering from suppliers and recording the transaction for accounting has become tedious and time-consuming. To quote a project, dealers often need to use two or three different quoting and ordering packages to quote all the products required for a job. Then parts of the quotes must be combined into a single document that is presented to the customer. If the customer accepts the quote, the dealer has to update the accounting system, create the order, create an in-house purchase order, generate work orders for services and value-added products, place purchase orders with their suppliers using the provided software, then generate invoices from the accounting packages.

Some quoting packages allow dealers to enter items they buy from other manufacturers as simple line items. While this helps the dealer provide clients with an all-inclusive quote document, it presents several issues to the dealer. The first concern is privacy. What information will the supplier who provided the software get to see? The dealer could be inadvertently sharing proprietary pricing and product information with their supplier’s competitor. Regardless, the dealer will still need to price the other items manually or by using other

software. While the boom in providing quoting packages has made sense to manufacturers, it has not helped to reduce the complexity of day-to-day workflow for dealers.

SOLUTION: DEALER ERP

As opposed to quoting packages, dealer ERP software can be a complete dealer-centric software solution that runs the dealer’s day-to-day business. These systems provide the dealers with a single package in which they can create quotations that include products from multiple manufacturers, combines other made-to-order products (such as entry doors, siding and roofing) and adds other value-added products such as trim or installation material and services such as installation and disposal.

Dealer ERP software is typically equivalent to the enterprise-grade software that a manufacturer would use. It allows the dealer to offer integrated CRM functionality to help manage the sales process from the lead to the sale and to manage all the after-sale interactions. As mentioned, it incorporates a single software solution in which customer quotations can be created for all products and services and converted to orders.

It can also keep track of all costing information, including the purchase price of all products, the manufacturing cost of products fabricated in-house and the cost of services to generate an accurate financial analysis. Dealer ERP

Picture over Slider Pricing ABC Series

Standard width-by-height design pricing can introduce complexity into the ERP pricing system and be labour-intensive to set up and maintain. All numbers seen here are solely for illustration purposes and do not represent prices from any supplier.

can track the complete sales cycle and provide useful sales management reports and statistics. It can create service work orders for installation and after-sale services. Dealers can use it to create manufacturing shop floor work orders for those items that are fabricated in-house such as entry doors, trim and even items that are glazed in-house. ERP software can show the scheduling of service and fabrication work and coordinate it with scheduling of purchases. It can create purchase orders to suppliers but also handle inventory issues and receipts. Finally, Dealer ERP can integrate into the dealer’s accounting software to provide a complete cycle including tracking of accounts receivable, payable and even commissions payable.

Despite the superiority of ERP systems, it is still rare for manufacturers to

provide them to their dealer network. There are two main reasons for this: product loyalty and cost.

DON’T FEAR COMPETITION

A manufacturer’s ultimate goal must be to help dealers sell as much of their product as possible. However, it is unlikely that they can force a dealer to exclusively sell just their products unless they provide enough incentive for them to do so. To win a dealer’s business and loyalty, manufacturers need to provide them with benefits that make them loyal. This means good products at a great price with exceptional service. Providing quoting software will not make much difference one way or the other compared to these factors. Manufacturers should imagine how much more loyalty they could gain if

they provided the type of business tools that actually help dealers run their dayto-day business.

COUNTING COST

Licensing costs for ERP software are high. However, there is open source (license-free) and low-cost commercial software available for the industry. These solutions cover most of the functionality that dealers and manufacturers require out of the box with no or low-cost license fees. The rest can be developed to match the dealer’s needs exactly. Then there are implementation costs. All software carries an implementation cost. It is not cheap to implement ERP software whether you are a manufacturer or a dealer. But again, well-designed software allows for rapid, and therefore inexpensive, implementation. It is

also reasonable for the manufacturer to ask the dealer to contribute to any implementation costs for things beyond the basic price book and basic software functions. The key for manufacturers is to strike a deal with a software vendor so their dealers can obtain the software through them cheaper than what they would have had to pay otherwise. Open source software provides dealers and manufacturers with ERP software at very low entry costs due to free licensing and shared development costs. But even with open source software, the total cost to the dealer will always be cheaper if the software is offered through manufacturers as they typically absorb some of the implementation costs.

REAPING THE BENEFITS

At the end of the day, what is really important is the bottom line. In this case, the benefits realized by manufacturers can be summarized in two main areas. The first is reduced cost of doing business. By providing quoting packages, manufacturers reduce order entry costs by allowing the dealer to do their own quote/ order entry and importing those orders directly into the manufacturing system. They also reduce quotation and ordering errors by eliminating re-entry of orders from dealers and by making the dealers accountable and responsible for their own order-entry errors. To make sure they realize these benefits, manufacturers should ask their dealer ERP vendor to export orders in a format compatible with their own ERP. They also need to ask their ERP vendor to allow import order in generic format from the dealer software. But probably the easiest and most realistic way is to ask the dealer to enter the items they are buying into the manufacturer’s system as well as their own ERP system, maybe for an extra discount or other benefits.

The second benefit to manufacturers in providing dealer ERP software is increased sales. Manufacturers provide dealers with quoting software to encourage them to sell the products they make. The problem is that every manufacturer, including all their competitors, had the same idea. As a result, providing a quoting package does not (at least not any longer) guarantee increased sales. Yet, it is still very important that manufacturers provide an easy way of quoting and

Dealer ERP software really comes into its own on complex custom jobs. With the right system architecture, quoting individual components can be easily integrated.

ordering their products.

If a manufacturer starts working with a dealer that already has an ERP solution they can simply add their price book to the ERP system the dealer is using. It is relatively inexpensive to do so in welldesigned software. This will help the dealer quote products with little effort and it will put the manufacturer at par with other suppliers who have added their price books in the dealer’s system. It can be surprising how easy (and inexpensive) it is to maintain a price book in multiple software packages.

PRICE BOOK STYLES AND STRUCTURES

The key to easily implementing and maintaining price books in many ERP systems is the structure of the price sheets. There are three pricing styles that are very common.

Marked-up cost pricing is the most aggressive pricing strategy and is often used in very competitive markets. In terms of software, this requires that a complete bill of materials (BOM) be generated, the cost calculated, and a mark-up applied to each component. Sometimes, the mark-up is different for different families of parts, for example, the mark-up on glass may be different than the mark-up on extrusions or hardware. This pricing model is more

common these days as manufacturers have to offer more aggressive pricing. In terms of level of difficulty, the implementation of marked-up cost pricing is relatively easy for the manufacturer since the manufacturing software always calculates the complete BOM.

Implementing this type of pricing for dealers represents a significant challenge as the dealer’s ERP software has to execute the manufacturer’s complete BOM to obtain a price. The actual cost of manufacturing will always remain hidden from dealers, who will only see their cost of buying the products from the manufacturer. While this is more difficult, some software, including some existing open source packages, do this. For instance, the dealer ERP software asks the manufacturer’s ERP to execute the BOM for a window design built by the dealer. The manufacturer’s ERP calculates a cost, marks it up to reach a price, discounts it by the dealer’s factor, and sends the dealer’s software the cost of the product. The dealer’s software then applies its own mark-up, less the customer discount (if any), to arrive at a selling price. No data installation or updates occur on the dealer’s system, and the actual data for costing remains on the supplier’s server and totally hidden from the dealer. Many manufacturers prefer this method for their com-

mercial grade product lines offered at very competitive prices, while for their other retrofit/retail product lines they use the third pricing method discussed below. The disadvantage of marked-up cost pricing is the dealer and the manufacturer have to use the same ERP or the manufacturer has to duplicate his BOM in the dealer’s ERP and hide the content from the dealerwhich can get costly to maintain.

By standard design pricing, we mean a specific configuration of a window or door, for example, fixed window over a slider combination, or two coupled single-hung units. In these types of price books, manufacturers offer a design (fixed over sliders, for example), followed by a list of sizes and columns of prices representing base prices for each size. There are also option prices for each size, even glass prices and grid patterns for each size.

As the construction boom of the early 2000s slowed down, this style of price book became less and less common. There are, however, many larger manufacturers that still use it. While there are many merits to this pricing structure, as it can be used to closely reflect marked-up cost pricing, it is the most time-consuming and tedious price structure to implement in software as it may require hundreds of tables and columns to add and maintain. It is always best to keep price styles and structures as simple as possible, by following some basic rules. If each window is individually made and then mulled together, use individual window pricing, plus coupler charges. Use option pricing based on area or linear footage. Grids should be based on a per-lite price, area or something similar, plus customization charges. If the windows are made with a common frame using mullions, or if you use standard design based pricing, attempt to minimize the number of matrices by keeping the option, glass and grid pricing as add-ons based on square footage or lineal footage. Alternatively, you could price each window individually, add the prices together, then deduct X amount per mullion. In this scenario, keep the options, glass and grid pricing as add-on pricing based on square footage or lineal footage. There are many other creative ways clients have come up with to simplify their price books for products with common frames.

Individual window pricing plus options sheets is by far the easiest and simplest

pricing style. It works well for manual pricing, and is extremely easy to set up in software. Under this pricing style, windows and doors are priced individually (by united inch, square footage, size matrix/ table, etc.) then options, mulling charges, glass options and whatever other charges are needed are added to the base window prices. The resulting price book is often only one or two pages long.

DISCOUNTS AND UPDATES

With dealer ERP solutions, the manufacturer supplies one price book to all dealers. Each dealer then sets his own discount into the ERP system in order to get the actual cost. Dealers can sell products based on the manufacturer list prices or they can, in competitive situations, apply a mark-up to their costs. Dealers can also apply discounts by type of product or even by option. This enables the manufacturer to offer competitive prices to specific dealers while maintaining only one price book.

Dealers that have special pricing agreements with their suppliers can go as far as setting and maintaining their own price books.

With dealer ERP software, responsibility for price books updates falls on the shoulders of the dealer. In most cases, if the manufacturer’s price book is welldesigned, this is an easy task and is usually covered by the maintenance and support agreements negotiated with their software vendors. In other cases, price books can be maintained for the manufacturer by the software developer for a negotiated monthly or annual fee.

Dealer solutions do not need to be expensive software as there are license-free, open-source alternatives. Manufacturers should never put obstacles in the way of a dealer’s efforts to implement their own ERP. If the dealer software is able to interface with a manufacturer’s ERP, then great, but even if it doesn’t, the manufacturer should offer the dealer incentives to enter their purchase orders into the software provided. Most dealers will be very happy to do so as long as it makes business sense to them.

Sherif Eldibani is the founder of OpenJanela. He has 26 years’ experience providing software solutions to the fenestration industry.

FIT AND FINISH RIP Mies and Philip

by Chris Meiorin

Today the team here built a fantastic window. Three of them actually. We had a great German-engineered extrusion to work with. Steel reinforced for structural integrity. It was made by a man with over 30 years of building such windows. Our supplier of (German) hardware was present to lend their support and determine the specific hardware configuration needed to meet the design criteria of this window. Our sales and marketing manager surveyed the beast to make ensure it looked as good as it performs. We photographed it when done and posted it on social media. The window is perfect. It is not, however, NFRC certified. Nor is it Energy Star rated. It has no permanent label. In fact, other than our stylized brand and customer labels, it has no label at all. With that admission, these three windows will perfectly serve their intended purpose and outperform the vast majority of windows on the market for years to come. That’s because they were built with the essential elements of how anything that is worth keeping comes to life: innovation, creativity and passion.

Laying before me as I write this column is, amongst other piles of paper, a 19-page NFRC certification outline. Blatantly missing from this document is anything I have just discussed. It outlines, in detail, the required organizational structure of the applicant company with no less than 11 different and distinct managerial and supervisory positions necessary to build a window that meets certification. Since that would make up half (if not all) the staff of the average SME fabricator, is it any surprise that so many SME window shops choose to opt out?

“When you look at how a window performs from an energy efficiency point of view, U-Factor is head and shoulders above the rest in terms of its overall effect,” says Jim Benney, of the Primary Glass Manufacturers Council, now NFRC’s executive director. With this, NFRC, along with Energy Star and Ontario’s Green Energy Act, shows us the prevailing opinion of what makes a good window. It is a genuine and valid drive to create the most energy-efficient fenestration products possible. Their mandates promote and encourage the

need for an independent organization to fairly, accurately, and credibly rate the energy performance of windows and doors. Those mandates were penned over a 25-year period by some of the industry’s smartest and most talented. They are also short-sighted and very narrow in their criteria.

Not all reading this will agree. In fact, I’m fairly certain that any of those whose quotes decorate the NFRC website would strongly disagree with this position. On the other side, I’ve stood beside my peers who have literally shouted this message across entire industry gatherings to no avail.

So, back to the title of my column. Ludwig Mies van der Rohe and Philip Cortel Johnson were, and remain, some of the most influential architects of this century. They created post-modern masterpieces that define our landscape. People travel and line up to see their creations like they might Roman ruins. But if I were to look at these iconic landmarks through the eyes of any of the above-mentioned organizations, they would be nothing short of fenestration failures. Banished from any chance of obtaining or even coming close to obtaining a permit to build.

Today’s building codes are inspiring some of the most energy-efficient windows ever made. That said, no one will line up in a generation from now to admire the beige brick (or stucco) buildings that the next round of fenestration criteria will demand. When customers ask “What’s new on the fenestration horizon?” the answer is usually, and very regrettably, “not much.” The cost of entry for launching innovative products is prohibitive for a lot of small companies.

For the large fenestration player, this might not be of issue. In a recent conversation, Chris Oke, territory sales for Andersen Windows and Doors, told me, “I think we had at least 16 staff engineers at our last technical meeting and I’m not sure if that was all of them.” Clearly, certification affects some less than others. No matter how many times my peers shout this across the floor of industry meetings, it continues to fall upon deaf ears.

TRUCK KING CHALLENGE

VAN REPORT

Truck King reports on commercial vans.

The Canadian Truck King Challenge has concerned itself with real-world pickup truck testing since 2006 – and still does. However,over the past few years a one-of-akind metamorphosis has taken place in the commercial van market in Canada; one that simply had to be investigated more closely.

by HOMER J. ELMER

The traditional low-roof North American box van (think Ford E-series) is under seige from a European invasion. Starting with the Mercedes Benz Sprinter several years ago, we saw the arrival of vans with distinctive high roofs and diesel engines. What followed was Ford product, designed and built in Europe: the smaller Transit Connect and now the full-size Transit. Quick on the heels of these two are the ProMaster vans. Badged as Ram they started life as Fiat. They too bring a diesel powertrain as well as gas and a unique front-wheel drive design. From the other side of the globe, Nissan brought a built-in-North America van, the NV. Gas powered and with various roof heights, it’s a competitor to all the builders mentioned so far. Now Nissan has also offered up a smaller FWD van, the NV200.

Six judges evaluated these vans over two days this fall. Each of these judges is an automotive journalist, a member of Automobile Journalists Association of Canada, and someone who spends a substantial portion of their working year evaluated trucks, vans and vehicles that work for a living. But that pedigree alone is not enough. We drove the vans empty to start with, then we loaded them with payload and finally replicated downtown deliveries. In total we drove over 1,600 km while testing.

For payload we used shingles, 3,070 pounds on a single pallet for the fullsize vans and 1,040 pounds for the three smaller ones. These were supplied by IKO and loaded at Roof Mart in Brampton, Ont.

The following day we did something rather new to the Challenge. We ran a very small route through the congested downtown that took in laneways, parking lots and alleys. And, we spent a bit of time with each van backing into narrow docks. This exercise was to see how well the mirrors were set up, what the sightlines on each vehicle were and to sense how well it steered in tight quarters. Each judge scored each van based on their own observations.

How a vehicle drives and handles

is a very subjective process when scoring. Determining fuel economy isn’t. We engaged a Kitchener company, MyCarma, to install electronic data readers in each of the vans to record fuel consumption over the two-day test period. Please keep in mind that these results are as real-world as it gets. The readers run constantly and the results are a blend of the driving styles of all six judges who circulate through the vans on a rotating basis. What we have done is tried to break out the fuel numbers for when the vans were empty, loaded and during the low-speed simulated downtown delivery segment.

So who won? The Ford Transit come out on top for the full-size vans while the Nissan NV200 squeaked out a win in the smaller category.

FORD TRANSIT 250

The Transit was born and raised in Europe and Asia but is now also being built in Kansas City. It’s a typical front engine, rear-wheel drive configuration. Ford says the Transit will average 25 per cent better fuel economy than the current E-series which has now ceased production. Variations on this model include three body lengths, two wheelbases, three roof heights and bodies that include van, wagon, chassis cab and cutaway variations. Each engine is paired with an automatic six-speed transmission

Five vans entered the 2015 Van King Challenge, two emerged victorious - the Ford Transit 250 and the Nissan NV.

FORD TRANSIT CONNECT

This small van introduced in 2009 really started the trickle that has become a flood of new van product here in Canada. Late last year the Transit Connect got a nice makeover taking it into this model year. It got two new engines, a tow package, two wheelbases and new trims. Order it with second-row seating, a rear view camera, 6.5-inch touchscreen display with navigation and SYNC with MyFord Touch. Ford suggests that the 1.6L EcoBoost I-4 will get gas mileage in the 7.8 L per 100 km range. We had both an EcoBoost and a naturally aspired engine to test.

MERCEDES BENZ SPRINTER

This year Sprinter has an updated body that features a higher nose, larger grille louvers and new options like Bi-Xenon headlamps. Along with the body update the V6 BlueTec diesel gets a new base engine partner – the 2.1 L I-4 turbodiesel. This engine is said to get a combined fuel rating of 8.9 L per 100 km. Mercedes has also added five new assistance systems to the Sprinter to help drivers avoid accidents. Last, but most interesting, a four-wheel-drive option is now available on these vans. While I have driven one after our event (and it worked very well), the 4WD Sprinter was not available at the time. Maybe next year.

RAM PROMASTER

The new ProMaster will cover consumer’s needs with a variety of body styles and weight categories (1,500-, 2,500-,

and 3,500-pound) in van, chassis cab and cut-away versions. However, unlike the Mercedes and Ford it is a front-wheeldrive powertrain giving it a lower, flat cargo floor.The two ProMasters we had for testing were both built with the 3.6 L Pentastar V6 gas engine. However, the ProMaster is also offered with a three-liter I4 EcoDiesel which was not available at the time of testing. That falls into the “too bad” category because we were very curious to see how it stacked up to Ford and Mercedes. Again, maybe next year.

NISSAN NV200

The NV200 is going up against the Ford Transit Connect and the coming ProMaster City. Unlike the others it has already scored a market by being named the preferred taxi of New York City. Its small FWD platform lends itself to fleets and individual business functions. Its low pricing is certainly an advantage.

These were our competitors. A very nice field, however, there were a couple of vehicles missing for one reason or another. These were the full-size Nissan NV, the diesel engine-ProMaster and also the ProMaster City, a smaller version of the ProMaster meant to do battle with the Transit Connect and NV200. As for GM, they are offering the NV200 now re-badged as the Chevrolet City Express for its small van market – this entry would have been redundant. And finally it still offers its full-size Savana and Express vans. These vans are old-school, and while they have their market I understand why GM didn’t enter them.

Heat up your profits this summer with these new products from top window and door suppliers.

PRODUCT SHOWCASE

DEFEATS THE SMUDGE

8weiserlock.com

Weiser’s SmartCode 10 Touchscreen offers the latest innovation in security directly to homeowners. SmartCode Touch is a keyless, touchscreen deadbolt and the newest product to offer Weiser’s patent-pending SecureScreen technology to consumers. SecureScreen technology helps prevent the problem of smudge attacks associated with touchscreen locks. With typical touchscreen locks, passcodes can potentially be jeopardized by unwanted guests detecting frequently used numbers and characters from the oily residues left by fingers on the touchscreen surface. With SecureScreen technology, users are prompted to touch two random numbers in order to display the full screen and enter the programmed access code. This industryfirst technology encourages continuous

use of the full screen to mask the correct access code. SmartCode Touch is more than just the home’s first line of security. The deadbolt, which is designed to meet homeowner demand for new and innovative technology, features a sleek touchscreen design with capacitive touch technology. The white LED display provides crisp, high-definition illumination, even in bright daylight while a reduced interior increases aesthetic appeal. The advanced design of SmartCode Touch pairs cutting-edge technology with the best security for the home, making this lock the new status symbol. SmartCode Touch installs in minutes with no hardwiring required – a Phillips head screwdriver, four AA batteries and a ruler are all that’s needed to install the deadbolt.

PRESERVING HISTORY

8wasauwindow.com

The Custom Window by Wausau 8300 Series historically accurate windows now include true divided lites and custommachined grilles to achieve modern performance, while preserving the look of landmark buildings. Custom Window can replicate nearly any historic sightline in a true divided lite window. Custom profiles can be designed for panning, perimeter framing or muntins, including panning systems with T-mullions to echo existing profiles. These aluminum components may be specified with up to 70 per cent recycled content and finished with liquid paint, powder coatings or anodize. Dual-colour finishing can be accommodated to match different interior and exterior colour schemes. With a palette exceeding 30,000 colour choices, painted finishes may be requested with ultra-low volatile organic compounds (VOC) and VOC-free content. Durable, VOC-free anodize finishes also may be selected, such as a patina-free copper. Custom Window by Wausau products include fixed and project-in or projectout casements; self-balancing doublehung windows; fixed and projected, simulated double-hung windows; hopper vents and historic glazing inserts for swinging terrace doors. Available on an accelerated delivery schedule, these competitively priced windows and doors are backed with an industry-leading warranty of up to 10 years.

PRODUCT SHOWCASE

NEW METAL SNIPS

8milwaukeetool.com

Milwaukee Tool continues to rapidly expand its hand tool offering with the introduction of six new tinner snip models. The six new tinner snips are divided into three types: the compound-offset tinner, classic tinners and lightweight tinners. Each with a unique set of features and benefits, the new line aims to increase productivity with features such as 40 per cent larger handle loops that are much easier to use with commonly worn gloves. The compound-offset tinner snips are ideal for tough cuts and deliver increased force. Using a compound mechanism that amplifies the tool’s force, the user is able to achieve easier cuts in tough metal materials such as metal lathe with less effort. In addition, the tool features 45-degree all-metal forged offset blades to keep the user’s hands above the material while cutting, and Bolt-Lock technology so the blades will not loosen over time. The Classic tinner snips will be available in 10-, 12- and 16-inch models for straight cuts, and a duckbill model for tight radius cuts. Like the compound-offset tool, each of the Classic models will also feature Bolt-Lock technology and all-metal forged blades with up to 40 per cent larger handle loops for easy use with gloves. The Lightweight

Tinner Snip is an aluminumbodied snip with replaceable blades. Milwaukee’s solution features a cut length of 3-1/2 inches and is ideal for long cuts in sheet metal or ductwork.

PROFESSIONAL PAINTING

8titantool.com

Titan introduces the new FlexSpray HandHeld, a multitool for painting pros with a unique combination of power, control and versatility. The FlexSpray Handheld delivers the power of an airless sprayer with the control of an HVLP. It’s a highly versatile tool that is capable of spraying all types of coatings for interior, exterior and fine finishing jobs. The FlexSpray is powered by JetForce technology: a variable speed turbine powerful enough to spray unthinned latex and nimble enough to spray lightweight coatings like lacquer and stain. It achieves a high-gloss finish on cabinets and furniture, special effects finishes for multi-colour coatings and will match a roller nap finish on existing drywall when spraying unthinned latex.

seconds, one front end can be disconnected and another reconnected, which is perfect for larger jobs or fast colour changes and end-of-job cleaning. Each front end is a sealed system that can store paint, eliminating cleaning between jobs or while waiting for coatings to dry.

SMALLER BUT JUST AS STRONG 8ergorobotic.com

The FlexSpray HandHeld features a quick change system allowing the user to change front ends with a simple twist. In a matter of

The FlexSpray HandHeld has two front end options. The patented FlexFinish front end is built to tackle heavy coatings like latex, enamel and acrylic with the speed of a 413 tip with minimal overspray. The FineFinish front end is optimized to apply coatings like stain, lacquers and urethanes with precise control and a flawless finish, yielding results similar to a four-stage HVLP. In addition, both front ends are compatible with water and solventbased coatings. Titan’s FlexSpray HandHeld is a long-life tool that’s designed for simple maintenance. Wear parts like pistons, cylinders and prime valves are non-existent and it has a lifetime of more than 4,000 quarts of paint. The FlexSpray HandHeld is a portable and light-weight system for professionals who spray a variety of coatings, like property maintenance specialists, residential painters and general or light commercial contractors.

Ergo Robotic Solutions, a manufacturer of glass handling and installation machines, has added two new models to its product line: the GM 800 and the GM 1200. Built upon the popular workhorse design of the GM 2000-12, the new smaller machines deliver the same reliability, manoeuverability and versatility of their larger counterpart in a smaller form with more affordable pricing. The GM 800 has a lift capacity of 800 pounds and can lift a load to a height of 10 feet to the center of the lift hub. The GM 1200 has a lift capacity of 1,200 pounds and can lift a load to a height of 11 feet. The standard powered articulations include three boom movements and both vertical and horizontal tilt. Optional add-on power articulations include lateral side shift, rotation, and EZ Pick, an Ergo Robotic Solutions innovation for picking up and placing a load in one smooth movement.

The benefits include more productive manpower, quicker installation, and the reduction of temporary equipment costs.

A-1 GUTTER

R.R.#2

Harve Boucher, Ant Co., NS B0H 1P0

Ph: (902) 747-2341

A-1 UNIQUE INSTALLATION

43872 Talbot Line, R.R.#3

St. Thomas, ON N5P 3S7

Ph: (519) 631-8183

AARON LEE RENOVATIONS LTD.

2366 Kings Rd.

Sydney, NS B1L 1C1

Ph: (902) 562-5395

ABSOLUTE HOME CREATIONS

197 Rembrant Pl.

London, ON N6C 5G9

Ph: (877) 260-3409

www.absolutecreations.com

ACTION HOME IMPROVEMENTS INC.

1388 Gore Rd., R.R.#2

Puslinch, ON N0B 2J0

Ph: (905) 659-1013

www.hamiltonactionhomeimprovement.ca

ADORN HOME IMPROVEMENTS

119 Consumers Dr. Whitby, ON L1N 1C4

Ph: (905) 665-1506

ADVANCED HOME SERVICES INC.

2895 Kew Dr. Windsor, ON N8T 3B7

Ph: (519) 945-6454

www.advancedhomeservices.ca

MEMBER DIRECTORY

AFFORDABLE ROOFING

(BEACHVIEW HOLDING INC.)

51 Beachview Dr.

St. Catharines, ON L2N 3W4

Ph: (905) 646-5550

www.affordableroofing.ca

AFFORDABLE WINDOWS AND DOORS

300 Trillium Dr., Units #3-4

Kitchener, ON N2E 2K6

Ph: (519) 896-4747

www.affordablewindows.ca

AGINCOURT ALUMINUM LTD.

3001 Markham Rd., #16

Scarborough, ON M1X 1L6

Ph: (416) 293-0725

ALL WEATHER WINDOWS (BRANCH)

3100 Caravelle Dr.

Mississauga, ON L4V 1K9

Ph: (800) 291-6501

ALLEN’S SIDING PRODUCTS LTD.

178 Reach Industrial Park Rd.

Port Perry, ON L9L 1A2

Ph: (905) 985-3333

www.allenssiding.ca

ALLUMINATION SIDING AND WINDOW

101 Catherine Ave.

Brantford, ON N3T 1X8

Ph: (519) 753-4084

www.allumination.com

ALPINE ROOFING (578898 ONTARIO LTD.)

841 Carlaw Ave.

Toronto, ON M4K 3L1

Ph: (416) 469-1939

www.alpineroofing.ca

AMBIA WINDOWS AND DOORS INC.

400 Applewood Cres., Ste. 100

Vaughan, ON L4K 0C3

Ph: (416) 831-3719

www.ambiawindowsdoors.com

APPLY CONTRACTING LTD.

36 Goldschmidt Cres.

Baden, ON N3A 4R5

Ph: (519) 744-6888

www.applycontracting.ca

AWARD WINDOWS INC.

70 Unsworth Dr., Unit 10 Hamilton, ON L8W 3K4

Ph: (905) 522-6610 www.awardwindows.ca

AWARD WINDOWS INC. (TORONTO)

1120 Caledonia Rd., Unit 7

Toronto, ON M6A 2W5

Ph: (416) 697-9222 www.awardwindows.ca

AZTEK HOME IMPROVEMENT (9147667 CANADA INC.)

110 Jardin Dr., Unit 9A

Concord, ON L4K 2T7

Ph: (647) 739-0909

B.R. HOME SERVICES

460 Sacred Heart Dr. Windsor, ON N0J 0A6 Ph: (519) 259-1570 SAWDAC & RENOVATION

STEVE CAZA • President • Clear Cut Installations AL RIZZUTO • Gentek Building Products

FRED HAMILTON • Vice President • Lincoln Building Products PAT ALEXANDER • Long Life Windows and Doors

DAVID H. MITTEN • Executive Director • S.A.W.D.A.C.

ROGER NEVES • Abelson Siding and Windows

DOUG BEINGESSNER• WW Chairman • Beingessner Home Exteriors Ltd. MICHAEL DUVA • Vinyl Window Designs Ltd. (Woodbridge)

WAYNE PALMER • Secretary Treasurer • George Kent Home Improvements NISHANT SHAH • Home Trust

MIKE MONTECALVO • Past President • Encore Home Improvements

PAUL GILBERT • Boncor Building Products

JEREMY MEEHAN • Henkel (Le Page)

JOE ZABORSKI • Beverley Hills Home Improvements

MARK MCGRATH • Windows Plus Home Improvements (Dartmouth) GORD RANISAVLJEVIC • E-Star Windows Select Inc.

PHIL LEWIN • Vinyl Window Designs Ltd. (Woodbridge)

SAWDAC STAFF 2015

RONDA MITCHELL • Window Wise Coordinator/Op Manager

D’ANNE MOLZAN • Finance Manager

BARON ROOFING & SIDING LTD.

2448 Hwy. 20

Fonthill, ON L0S 1E6

Ph: (905) 384-4000

www.baronroofing.com

BAYVIEW WINDOWS

6270 Perth St.

Richmond, ON K0A 2Z0

Ph: (613) 838-2211

www.bayviewwindows.ca

BECHTHOLD HOME IMPROVEMENTS

1239 Notre Dame Dr. Petersburg, ON N0B 2H0 Ph: (519) 634-5852

BECKER WINDOW AND DOOR IND. LTD.

790 Guelph Line

Burlington, ON L7R 3N5 Ph: (905) 631-6332

www.beckerwindows.com

BECKER WINDOWS AND DOOR IND. LTD.

5050 Dufferin St., #105 Toronto, ON M3H 5T5 Ph: (416) 665-2332

BEINGESSNER HOME EXTERIORS LTD.

9 Henry St.

St. Jacobs, ON N0B 2N0

Ph: (519) 664-2346

www.beingessner.com

BEST WINDOWS, DOORS & SIDING

235 Greenwood Dr. Stratford, ON N5A 7K6

Ph: (800) 263-9076

www.bestwindows.ca

BEVERLEY HILLS HOME IMPROVEMENTS

201 Barton St. E, Unit #3

Stoney Creek, ON L8E 2K3

Ph: (905) 578-2292

www.beverleyhillshome.com

BRANT WINDOWS INC.

5205 Harvester Rd., #3

Burlington, ON L7L 6B5

Ph: (905) 333-9658

www.brantwindows.com

BROCK DOORS AND WINDOWS INC.

278 Orenda Rd.

Brampton, ON L6T 4X6

Ph: (905) 791-2850

www.brockwindows.com

BUY WISE WINDOWS AND DOORS

341 Guelph St., #3

Georgetown, ON L7G 4B6

Ph: (905) 873-0236

www.buy-wise.ca

BYRNES ROOFING

(1019748 ONTARIO INC.)

P.O. Box 125 (164592 Kellett Rd.)

Tillsonburg, ON N4G 4H3

Ph: (519) 688-3436

www.byrnesroofing.webs.com

DEALER MEMBERS

CANA WINDOWS AND RENOVATIONS

28 Cleopatra Dr. Nepean, ON K2G 0B3

Ph: (613) 225-6999

www.canawindows.com

CANADIAN CHOICE WINDOWS & DOORS

1750 Steeles Ave. W., 15-16

Concord, ON L4K 2L7

Ph: (416) 848-6930

www.windowscanada.com

CANADIAN CHOICE WINDOWS AND DOORS (CALGARY)

1235 64 Ave. S.E.

Calgary, AB T2H 2J7

Ph: (403) 770-9086

CANADIAN CHOICE WINDOWS AND DOORS (EDMONTON)

8626 53 Ave. N.W.

Edmonton, AB T6E 5G2

Ph: (780) 577-1118 edmonton@windowscanada.com

CANADIAN CHOICE WINDOWS AND DOORS (WINNIPEG)

801 Century St., Unit 4 Winnipeg, MB R3H 0C3

Ph: (204) 285-9885

CANADIAN INNOVATIVE SERVICES

23871 - 36A Ave.

Langley, BC V2Z 2J6

Ph: (604) 539-2044

CANADIAN SUN SYSTEMS

258 Bayside Point

Airdrie, AB T4B 2Y5

Ph: (403) 606-7212

CANATEK HOME IMPROVEMENT LTD.

33 Wallenberg Dr. Vaughan, ON L6A 4M1

Ph: (905) 761-7590

www.canatekwindows.com

CAPITAL CONTRACTING AND REMODELLING

16 Hove St. Toronto, ON M3H 4Y7

Ph: (647) 400-5213

www.capitalrenovationdesign.com

CAPITAL CONTRACTING GROUP

3976 Portage Rd. Unit #2

Niagara Falls, ON L2J 2K9

Ph: (905) 941-3951

www.capitalcontractinggroup.com

CDA HOME IMPROVEMENTS & LANDSCAPING

7 Raine Dr. Ajax, ON L1T 3L3

Ph: (416) 402-6907

www.cdarenos.com

CENTENNIAL WINDOWS

687 Sovereign Rd.

London, ON N5V 4K8

Ph: (800) 367-7543

www.centennialwindows.com

CHISHOLM ALUMINUM AND VINYL LTD.

1075 Grace River Rd.

Wilberforce, ON K0L 3C0

Ph: (705) 790-0790

www.thermalgalss.ca

CIWD CORP

2480 Cawthia Rd., Unit 21-22

Mississauga, ON L5A 2X2

Ph: (905) 281-8751

www.ciwd.ca

CLASSIC PRODUCTS

ROOFING SYSTEMS INC.

2285 Wyecroft Rd. Oakville, ON L5L 5L7

Ph: (905) 608-8800

CLASSIC ROOFING AND SIDING LIMITED

11 Cleary Dr. Dartmouth, NS B2Y 3X3

Ph: (902) 465-5360 www.classicsiding.ca

CLEAR CUT INSTALLATIONS

P.O. Box 249

South Mountain, ON K0E 1W0

Ph: (613) 989-2367 www.clearcutwindows.com

CLERA WINDOWS & DOORS

31 Pennsylvania Ave.

Concord, ON L4K 5V5

Ph: (905) 738-1870 www.fmwindows.com

CONSUMERS CHOICE HOME IMPROVEMENTS

445 Finchdene Sq.

Scarborough, ON M1X 1B7

Ph: (416) 335-8353 www.consumerschoice.ca

COUNTRYTOWNE BUILDERS INC.

13127 Gosnell Line

Ridgetown, ON N0P 2C0

Ph: (519) 897-8598 www.countrytown.ca

CRAFTSMAN ALUMINUM AND ROOFING

2359 Royal Windsor Dr., Unit #7

Mississauga, ON L5J 1K5

Ph: (905) 855-9500

CUSTOM ALUMINUM SIDING

3495 Laird Rd.

Mississauga, ON L5L 5S5

Ph: (905) 569-1329

DANAR LTD.

DEALER MEMBERS

800 Steeles Ave. W. #B10

Thornhill, ON L4J 7L2

Ph: (416) 791-1234

www.danarco.ca

DARO VINYL PRODUCTS

2000 Hwy. 69 N.

Val Caron, ON P3N 1M1

Ph: (705) 897-8914

www.darovinyl.ca

DAVID D. SNELL BUILDING

SERVICES LTD.

3361 Fenwick Cres.

Mississauga, ON L5L 5N4

Ph: (905) 828-8111

www.davidsnellbuildingservices.ca

DELCO WINDOWS & DOORS INC.

2104 Hwy. 7, Unit #20

Vaughan, ON L4K 2S9

Ph: (416) 364-3834

www.delcowindows.com

DEWAR HOME IMPROVEMENTS

29 Cumberland Pl.

Kitchener, ON N2N 2V9

Ph: (519) 743-3084

www.dewarhomeimprovements.com

DIAMOND HOME IMPROVEMENT CO. LTD.

5960 Rosewood Cres.

LaSalle, ON N9J 3L7

Ph: (519) 966-7311

DUO TEMP

105 Merritt St.

St. Catharines, ON L2T 1J7

Ph: (905) 227-6692

www.duo-temp.com

ECO CHOICE WINDOWS & DOORS

90 Basaltic Rd. #6

Concord, ON L4K 1G6

Ph: (416) 690-9992

ECOTECH WINDOWS

201-61 Alness St.

North York, ON M3J 2H2

Ph: (888) 436-7988

www.ecotechwindows.ca

EDMUNDS HOME IMPROVEMENTS

80 Bullock Dr., Unit #5

Markham, ON L3P 1W2

Ph: (905) 472-0276

www.edmundshomeimprovements.ca

ELITE EAVES AND EXTERIORS

364 Park St.

Regina, SK S4N 4Y6

Ph: (306) 949-6555

www.eliteeavesexteriors.com

ENCORE HOME IMPROVEMENTS

500 Alden Rd., Unit #6

Markham, ON L3R 5H5

Ph: (905) 470-0750

www.encorewindows.com

ENERGY TECH

111 Waterloo St., Ste. 306

London, ON N6B 2M4

Ph: (519) 902-7283

www.energytechwindows.net

E-STAR WINDOWS SELECT LTD.

360 Eugenie St. E. Ste. 102

Windsor, ON N8X 2Y1

Ph: (519) 944-7705

www.estarwindows.ca

EURO SEAL WINDOW INDUSTRIES

200 Connie Cres. Unit # 6, 7, 8

Concord, ON L4K 1M1

Ph: (416) 650-5070

www.eurosealwindows.com

EXPERT WINDOWS AND DOORS

1190 Jarvis Ave.

Windsor, ON N8P 1C9

Ph: (519) 739-0911

FERGUSON HOME IMPROVEMENTS

135 Birch St. Gananoque, ON K7G 2T5

Ph: (613) 382-8598

FINAL TOUCH EXTERIORS

450 Lake Simcoe Cres. S.E. Calgary, AB T2J 5L4

Ph: (403) 255-8130

www.finaltouchexteriors.ca

FIRST CHOICE HOME SOLUTIONS INC.

688 Shaw Rd., P.O. Box 231 Dorchester, ON N0L 1G0

Ph: (519) 268-6331

www.1stchoiceexteriors.ca

FM WINDOWS & DOORS (ARISS)

Ariss, ON N0B 1B0

Ph: (519) 623-7585 www.fmwindows.com

FM WINDOWS & DOORS (BRANTFORD)

Brantford, ON N3S 3S7

Ph: (519) 759-4591

www.fmwindows.com

FOREST CITY WINDOW AND DOOR LTD.

38 Cobblestone Rd. London, ON N5Y 5M6

Ph: (519) 659-6906

www.forestcitywindow.com

GAINER HOME RENOVATIONS

P.O. Box 971

Sudbury, ON P3E 4S4

Ph: (705) 523-3330

GATEWAY GLASS

2580 Theresa Terrance Nanaimo, BC V9T 4Y9

Ph: (250) 756-4175

GEM WINDOWS & DOORS

1590 The Queensway Toronto, ON M8Z 1V1

Ph: (416) 533-4331

www.gemwindows.com

GEORGE KENT HOME IMPROVEMENTS

6350 Tomken Rd. Mississauga, ON L5T 1Y3

Ph: (905) 670-2707

GERRYS ROOFING AND SIDING INC.

49 Morley St. Hamilton, ON L8H 3R6

Ph: (905) 549-7112

www.gerrysroofingandsiding.com

GOUDREAULT EXTERIORS LTD.

80 Centennial Rd.

Orangeville, ON L9W 2Z8

Ph: (519) 940-3638

www.gelonline.ca

GREAT LAKES WINDOWS AND DOORS

3900 Walker Rd.

Windsor, ON N8W 3T3

Ph: (519) 972-7055

www.greatlakeswindows.ca

GREAT NORTHERN HOME EXTERIORS

1 Longfellow Ave.

St. Catherines, ON L2R 6N3

Ph: (289) 362-2644 www.gnhe.ca

GTS WINDOWS INC.

49 Hillcrest Lane

Kitchener, ON N2K 1S9

Ph: (519) 743-5050 www.gtswindows.com

HEADWATERS WINDOWS & DOORS

R.R.#2

Orangeville, ON L9W 0T5

Ph: (866) 938-8700

HEALEYS GLASS LTD.

7 Abel St.

Smiths Falls, ON K7A 4L9

Ph: (613) 283-0206

www.healeysglass.ca

HILLPARK HOME IMPROVEMENTS

650 Little Simcoe, Unit 4

London, ON N5Z 1P4

Ph: (519) 455-1300

HORLINGS HOME RENOVATIONS INC.

852 Robinson Rd., R.R.#1

Dunnville, ON N1A 2W1

Ph: (905) 774-3175

www.horlingshomerenovations.com

HOUSE SMART HOME IMPROVEMENTS

120 Glacier St., Unit 4

Coquitlam, BC V3K 5Z6

Ph: (604) 581-1904

www.housesmarthomeimprovements.com

HOUSE SMART HOME IMPROVEMENTS (PARKSVILLE)

1415 Greig Rd.

Parksville, BC V9P 1R6

Ph: (250) 954-5486

www.housesmarthomeimprovements.com

HUNTERPRO CORPORATION

855 Alness St., Unit 2-4

North York, ON M3J 2X3

Ph: (416) 736-8877 www.thtech.ca

HUYVAN HOME IMPROVEMENTS

Box 61, Stn. Main

Greely, ON K4P 1N4

Ph: (613) 821-9300

HY-GRADE ROOFING SYSTEM

2 Airpark Pl.

Guelph, ON N1L 1B2

Ph: (519) 836-8170

www.hygraderoofing.com

JACKS ALUMINUM LTD.

0298 First Line, R.R.#2

Elora, ON N0B 1S0

Ph: (519) 822-5000

www.whereisjack.ca

JENSEN WINDOWS

9 Thorpe St. Dundas, ON L9H 1K2

Ph: (905) 628-3882

JFK HOME IMPROVEMENTS

48962 John Wise Line, R.R.#5

Aylmer, ON N5H 2R4

Ph: (519) 765-3885

JOHN OLSEN LTD.

Box 230, 3557 Monster Rd. Richmond, ON K0A 2Z0

Ph: (613) 838-2355

KELKUR WEST (CALGARY OFFICE)

4312 Ogden Rd. S.E., Unit 3

Calgary, AB T2G 4V3

Ph: (403) 257-7880

KELKUR WEST RENOVATIONS INC.

R.R. #1

Blackie, AB T0L 0J0 Ph: (403) 257-7880

KEN MASON INSULATION

1214 Stonechurch Rd. East, #18

Hamilton, ON L8W 2C7

Ph: (905) 387-0951

KENMAR INCORPORATED

30 Rothsay Ave.

Kitchener, ON N2B 3A3

Ph: (519) 571-0123

KINGSVIEW HOME IMPROVMENTS LTD.

31 Colston Ct.

Richmond Hill, ON L4C 9Z3

Ph: (905) 597-9200

DEALER MEMBERS

KM HOME IMPROVEMENTS INC.

7562 Thirdline, R.R.#2

Wallenstein, ON N0B 2S0

Ph: (519) 669-3744

L.F. BUILDERS

(O/A 1588016 ONTARIO LTD.)

125 Norfinch Dr. , Ste.209

Downsview, ON M3N 1W8

Ph: (800) 675-1055

www.lfbuilders.ca

L.P. WOOD HEATING SYSTEMS LTD.

R.R.#1

Belleville, ON K8N 4Z1

Ph: (613) 969-8025

www.outdoorwoodfurnace.ca

LAKESHORE HOME IMPROVEMENTS INC.

229 Water St.

Sarnia, ON N7T 5T4

Ph: (519) 542-8272

www.lakeshorehomeimprovements.com

LANDMARK HOME SOLUTIONS

3430 Schmon Pkwy.

Thorold, ON L2V 4Y6

Ph: (905) 646-8995

www.landmarkwindows.ca

LEGACY CUSTOM DESIGN INC.

721 Rye St., Unit 5

Peterborough, ON J9J 6X1

Ph: (855) 899-3469

www.legacycustomdesign.com

LIFESTYLE WINDOWS INC.

102 McGee Cres.

Aurora, ON L4G 6L8

Ph: (905) 726-4349

LINCOLN BUILDING PRODUCTS

#8-1815-27th Ave., N.E.

Calgary, AB T2E 7E1

Ph: (403) 275-4871

www.lincolnbuildingproduct.com

LINTON WINDOWS AND DOORS

354 Franklin Blvd.

Cambridge, ON N1R 8G5

Ph: (519) 623-9963

LONG LIFE WINDOWS & DOORS LTD.

1645 Boundary Rd.

Vancouver, BC V5K 4X7

Ph: (604) 439-0982

www.longlife.ca

LORMAC RENOVATION CENTRE

8374 Longwoods Rd.

London, ON N6P 1L5

Ph: (519) 652-2820

www.lormac.ca

LOUWES LTD.

3435 King St. W.

Vineland, ON L0R 2C0

Ph: (800) 268-3898

MACLARENS RENOVATIONS

3347 Millar Ave.

Saskatoon, SK S7K 5Y5

Ph: (306) 934-0151

MAJESTICON INC.

160 East Beaver Creek Rd., Unit 3

Richmond Hill, ON L4B 3L4

Ph: (905) 370-1120

www.majesticonwindows.com

MASTERTECH DOOR SYSTEMS INC.

1-1404 Cormorant Rd. Ancaster, ON L9G 4V5

Ph: (905) 304-3688

MCCALLUM ALUMINUM

3392 Wonderland Rd., S. Bldg 6,Unit#1

London, ON N6L 1A8

Ph: (519) 652-0718

www.mccallumaluminum.on.ca

MCMORROW CONS LTD.

2207 First Ave. N.

Saskatoon, SK S7K 2A4

Ph: (306) 244-9734

www.mcmorrowconstruction.ca

MODEL RENOVATIONS INC.

61 Alness St., Ste. 225 Downsview, ON M3J 2H2

Ph: (416) 736-0090

MONCADA WINDOWS DOORS AND SIDING

1800 Danforth Ave. Toronto, ON M4C 1H8

Ph: (416) 463-4342

MONOPOLY GENERAL CONTRACTING INC.

3838 Midland Ave., Unit 107 Scarborough, ON M1V 5K5

Ph: (416) 293-6662 www.monopolywindows.com

MURRAY SHAW INC.

H-3537 White Oak Rd. London, ON N6E 3A1

Ph: (800) 876-7520 www.murrayshawroofing.com

NETWORX

#8-27250 58th Cres. Langley, BC V4W 3W7

Ph: (604) 625-0960

www.networxhomeimprovements.com

NEW LOOK REMODELING & CONTRACTING (DIV OF 384657 ONTARIO LTD.)

800 Steeles Ave. N.W., Unit 8-10, Ste. 127 Thornhill, ON L4J 7L2

Ph: (416) 737-2857

NIAGARA GLASS LTD.

36 Dunkirk Rd.

St. Catharines, ON L2R 1A1

Ph: (905) 684-7481

DEALER MEMBERS

NORTHERN COMFORT

WINDOWS AND DOORS LTD.

556 Bryne Dr. #7

Barrie, ON L4N 9P6

Ph: (888) 220-2221

www.northerncomfortwindows.com

NU-CRAFT WINDOW AND DOOR CO

188 Bunting Rd.

St. Catharines, ON L2M 3Y1

Ph: (905) 685-0767

www.nucraftwindows.com

NUDEN VINYL PRODUCTS

5390 Canotek Rd., Unit 2

Ottawa, ON K1J 1H8

Ph: (613) 742-1546

www.nuden.com

NUDEN VINYL PRODUCTS (BRANCH)

5390 Canotek Rd.

Gloucester, ON K1J 1H8

Ph: (613) 742-1546

OLSEN HOME EXTERIORS

3186 Carp Rd., Box 60 Carp, ON K0A 1L0

Ph: (613) 839-7001

www.olsen.ca

OLYMPIA WINDOWS AND DOORS

3447 Cawthra Rd.

Mississauga, ON L5A 2X9

Ph: (905) 276-8811

ONTARIO SHAKE N TILE INC.

3200 Ridgeway Dr. Unit 11 Mississauga, ON L5L 5Y6

Ph: (905) 568-2300

www.ontarioshakentile.com

OPTIMA HOME IMPROVEMENTS

68 Decarie Cir. Toronto, ON M9B 3J3

Ph: (647) 800-6973

PAPCO BUILDING SUPPLY LTD.

6892 Merritt Ave., Unit A Burnaby, BC V5J 4R6

Ph: (604) 320-1527

PAQUETTE WINDOWS AND HOME IMPROVEMENTS

R.R.#3, 8068 Country Rd. #42 Maidstone, ON N0R 1K0

Ph: (519) 796-8242

PIONEER WINDOWS & DOORS INC.

4610 Dufferin St., Ste. 210 Toronto, ON M3M 5S4

Ph: (416) 850-7887

www.pioneerwindows.ca

PLATINUM HOME DESIGN AND RENOVATION

3001 Markham Rd., Unit #17

Scarborough, ON M1X 1L6

Ph: (416) 609-0102

www.platinumrenovations.com

PM WINDOWS AND DOORS

1358 Victoria St. N. Kitchener, ON N2B 3E2

Ph: (519) 576-8327

www.pm.on.ca

POLAR BEAR WINDOWS & DOORS BARRIE

Barrie, ON L4M 5A2

Ph: (705) 721-9090

PRIMEVIEW WINDOWS INC.

1195 Stellar Dr., Unit #8

Newmarket, ON L3Y 7B8

Ph: (905) 235-7335

www.primeviewwindows.com

Q.E.W. CONTRACTING LTD.

50 Buttermill Ave., Unit 1 Concord, ON L4K 3X3

Ph: (888) 491-7612

QSI WINDOWS AND DOORS

175 Nebo Rd. Hamilton, ON L8W 2E1

Ph: (905) 575-8078

www.qsiwindows.com

QUALITY ALUMINUM ROOFING AND WINDOWS

12553 McLaughlin Rd. Cheltenham, ON L7C 2A9

Ph: (905) 840-7775

QUALITY HOME IMPROVEMENTS (OSHAWA) LTD.

600 King St. E. Oshawa, ON L1H 1G6

Ph: (905) 721-7519

QUINTE EXTERIORS LTD.

28 Frankford Cres.

Trenton, ON K8V 4L2

Ph: (613) 392-6485

www.quinteexteriors.ca

R & S MASTERS INC.

3030 Principale St., CP127 Wendover, ON K0A 3K0

Ph: (613) 521-9999

RAY JANS WINDOWS AND DOORS

840 Campbell Cornwall, ON K6H 6L7

Ph: (613) 932-1571

www.rayjans.com

REGENCY WINDOWS AND ALUMINUM

29 Kimber Cr. Woodbridge, ON L4L 9A7

Ph: (416) 966-5884

RENOVACTION HOME IMPROVEMENTS

1807 Heatherstone Cres. Ottawa, ON K4A 4P2

Ph: (613) 424-4245

REPLACE - ALL BUILDING PRODUCTS LTD.

56 Siebert Ave.

Kitchener, ON N2C 2A7

Ph: (519) 896-6000

RICK MACDONALD SIDING & WINDOWS INC.

300 Trillium Dr., Unit 3-4

Kitchener, ON N2E 2K6

Ph: (519) 896-4747

www.rickmacdonaldsiding.ca

ROCKSOLID WINDOWS & DOORS LTD.

9473 Malden Rd.

Lasalle, ON N9J 2W3

Ph: (519) 919-2778

www.rocksolidwindows.ca

ROCKTON WINDOW AND DOOR PRODUCTS

P.O. Box 30

Rockton, ON L0R 1X0

Ph: (519) 647-2744

ROYAL HOME IMPROVEMENTS (812499 ONT. LTD.)

4229 Dundas St. W. Etobicoke, ON M8X 1Y3

Ph: (416) 236-4400

ROYAL WINDOWS & DOORS

25 Thickson Rd. N., #4B Whitby, ON L1N 8W8 Ph: (905) 720-1818

RUSCO INDUSTRIES

Bay 3-1430-40th Ave. N.E. Calgary, AB T2E 6L1 Ph: (403) 250-9951 www.ruscoind.com

RVW LTD. 8 Cider St.

Richmond Hill, ON L4E 4E9 Ph: (647) 381-3952

S.I.S. SUPPLY INSTALL SERVICES

3517-64 Ave. S.E.

Calgary, AB T2C 1N3 Ph: (403) 640-1334 www.sisltd.ca

SARTY SIDING AND WINDOWS LTD.

4464 Hwy. 2

Wellington, NS B2T 1A2

Ph: (902) 861-1510 www.wmsartysiding.com

SIDERITE PLUS (1997) INC.

20483 Heritage Rd.

Thorndale, ON N0M 2P0

Ph: (519) 461-1598

SIMPSON WINDOWS AND DOORS

200 Davis Dr.

Newmarket, ON L3Y 2N4

Ph: (905) 955-2635 www.simpsonwindowsanddoors.ca

SOLARIUMS DIRECT CANADA INC.

3347 Millar Ave.

Saskatoon, SK S7K 5Y5

Ph: (306) 934-2870

www.sunviewsolariums.ca

SRS WINDOWS AND DOORS INC.

905 B Copper Cres.

Thunder Bay, ON P7B 6G1

Ph: (807) 627-0055

STAVERMAN LOGGINS LTD.

3849 Peache Dr.

Cobble Hill, BC V0R 1L4

Ph: (250) 710-0033

STEPHENSON HOME IMPROVEMENTS

85 Maitland Terrace

Strathroy, ON N7G 1L2

Ph: (519) 245-0256

www.stephensonhomeimp.com

STONE RIVER WINDOWS + DOORS

391 Marwood Dr., Unit 3

Oshawa, ON L1G 7P8

Ph: (905) 434-8179

STONE SELEX DESIGN (INFINITY WINDOW AND DOOR SYSTEMS INC.)

4444 Eastgate Pkwy. #4

Mississauga, ON L4W 4T6

Ph: (905) 366-5500

STRASSBURGER WINDOWS AND DOORS

2101 Shirley Dr.

Kitchener, ON N2B 3X4

Ph: 1(800) 265-4717

www.strassburger.net

SUPERIOR WINDOWS AND DOOR COMPANY

9 Downing St.

Brantford, ON N3R 4S6

Ph: (519) 752-5556

www.superiorwindows.ca

TERNAK HOME IMPROVEMENTS INC.

18B-3200 Dufferin St., Ste. 321

Toronto, ON M6A 0A1

Ph: (416) 410-6696

DEALER MEMBERS

THE HALTON WINDOW & DOOR COMPANY

374 Guelph St., Unit #1

Georgetown, ON L7G 4B7

Ph: (905) 877-0177

www.haltonwindows.ca

THE ROOFMAN INC.

1085 Guelph St.

Kitchener, ON N2B 2E4

Ph: (519) 744-3830

www.roofman.com

THE WINDOW AND DOOR SPECIALIST

604 Edward Ave. #3

Richmond Hill, ON L4C 9Y7

Ph: (905) 770-3719

www.windowdoorspecialist.com

TILLSONBURG GLASS AND MIRROR

213 Tilson Ave. N.

Tillsonburg, ON N4G 3B3

Ph: (519) 842-5932

www.tillsonburgglass.com

T-MURR EXTERIORS INC.

P.O. Box 610

Ruthven, ON N0P 2G0

Ph: (519) 326-8551

TOOL TIME HOME

IMPROVEMENTS INC.

11 Battle St.

Thorold, ON L2V 3W3

Ph: (905) 680-4792

www.tooltimeniagara.com

TRILLIUM HOME IMPROVEMENTS

271 Jerseyville Rd., R.R.#8

Brantford, ON N3T 5M1

Ph: (905) 578-7485

www.trilliumimprovements.com

VINYL PRO’S

280 Brockville St.

Smiths Falls, ON K7A 5A4

Ph: (613) 284-0294 www.vinylpros.ca

VISION NETWORK

201 E Nippissing St.

Sturgeon Falls, ON P2B 1K4

Ph: (705) 753-0617

WAY-MAR INC.

3585 Ament Line, R.R. #3

Wallenstein, ON N0B 2S0

Ph: (519) 699-4236 www.waymar.ca

WELDA WINDOWS & DOORS

Unit 26-1950, Hwy. 7

Concord, ON L4K 3P2

Ph: (416) 667-1444 www.weldawindows.com

WEST WINDOWS AND DOORS LTD. 3325-B Mainway Dr. Burlington, ON L7M 1A6

Ph: (905) 335-3751 www.westwindows.on.ca

WINDOW & DOOR GALLERY

74 Saunders Rd.

Barrie, ON L4N 9A8

Ph: (705) 999-0023

www.thewindowanddoorgallery.com

WINDOW LAND CORP.

901 Lakeshore Rd. E.

Mississauga, ON L5E 1E2

Ph: (877) 569-6999

www.window-land.com

WINDOWS PLUS BUILDING PRODUCTS

800 Steeles Ave. W., Ste. B10-169

Toronto, ON M2N 5X9

Ph: (416) 739-7660

WINDOWS PLUS HOME IMPROVEMENTS INC. (DARTMOUTH)

95 Akerley Blvd.

Dartmouth, NS B3B 1R7

Ph: (902) 468-2383 www.windowsplus.ca

WINFORD WINDOWS INC.

80 Esna Park Dr. Unit #12

Markham, ON L3R 2R6

Ph: (905) 940-8933 www.winfordwindows.com

WINMAX CORPORATION

109 Fernstaff Crt, Unit 24

Concord, ON L4W 3M1

Ph: (416) 491-4400

WINSIDE INC.

311 Maple Ave.

Georgetown, ON L7G 1W9

Ph: (905) 454-0970

ASSOCIATE MEMBER S

ALL WEATHER WINDOWS

18550-118A Ave. N.W.

Edmonton, AB T6B 3L2

Ph: (780) 468-2989

ALU-REX

2180 Rotonde Ave.

Charny, QC G6X 2L8

Ph: (855) 525-2739

www.alu-rex.com

BONCOR BUILDING PRODUCTS (LONDON) AND HEAD OFFICE

3886 Commerce Rd.

London, ON N6N 1P8

Ph: (519) 644-2626

HOMETECH WINDOW CORP

384 Connie Cres. #1 Concord, ON L4K 5W6

Ph: (905) 660-2349

www.hometechwindow. com

JELD-WEN WINDOWS & DOORS (PQ)

90 rue Industrielle

Saint-Apollinaire, PQ G0S 2E0

Ph: (418) 881-3974

MCF BEDARD

465 Richmond St., Ste. 200 London, ON N6A 5P4

Ph: (519) 690-2682 www.mcfbedard.com

BUCHNER MANUFACTURING INC.

30004 Hwy 48

Pefferlaw, ON L0E 1N0

Ph: 1(800) 461-6455

www.buchnermfg.com

DAYSIDE INDUSTRIES LTD.

441 Henry St.

Brantford, ON N3S 7V6

Ph: (519) 759-5222

www.dayside.ca

DORPLEX INDUSTRIES LIMITED

100 Northfinch Dr.

Toronto, ON M3N 1X1

Ph: (416) 744-3667

www.dorplex.com

NORTH STAR MFG.

40684 Talbot Line St. Thomas, ON N5P 3T2

Ph: (519) 637-7899

www.northstarwindows.com

ON HOLD MARKETING INC.

2 East Beaver Creek Rd. Bldg 4A Richmond Hill, ON L4B 2N3

Ph: (905) 479-1159 www.onhold.on.ca

PLY GEM BUILDING PRODUCTS

2008 - 48 St. S.E. Calgary, AB T2B 2E5 Ph: (403) 272-8871

SOMERVILLE NATIONAL LEASING & RENTALS LTD.

75 Arrow Rd. Toronto, ON M9M 2L4

Ph: (416) 642-5143 www.somervilleauto.com

EAGLE SEALANTS - KITCHENER

75 Ardelt Pl. Kitchener, ON N2C 2C8

Ph: (519) 745-6007

www.eaglesealants.com

GENTEK BUILDING PRODUCTSBURLINGTON

1001 Corporate Dr. Burlington, ON L7R 3Y8

Ph: (905) 319-5594

www.gentekinc.ca

HENKEL CANADA (LEPAGE)

2515 Meadowpine Blvd. Mississauga, ON L5N 6C3

Ph: (905) 814-6511 www.henkelna.com

STRASSBURGER WINDOWS AND DOORS

2101 Shirley Dr. Kitchener, ON N2B 3X4

Ph: 1(800) 265-4717

www.strassburger.net

SUNSPACE MODULAR ENCLOSURES INC.

300 Toronto St. Newcastle, ON L1B 1L2

Ph: (905) 987-4336

www.sunspacesunrooms.com

TREMCO CANADA DIVISION OF RPM CANADA

220 Wicksteed Ave.

Toronto, ON M4H 1G7

Ph: (416) 467-2587

www.tremcosealants.com

VINYL PRO WINDOW SYSTEMS INC.

101 Marycroft Ave. Vaughan, ON L4L 5Y6

Ph: (416) 740-9681

www.vinyl-pro.ca

VINYL WINDOW DESIGNS LTD.

300 Chrislea Rd.

Woodbridge, ON L4L 8A8

Ph: (905) 850-3222

www.vinylwindowdesigns.com

VINYLBILT WINDOWS & DOORS CORP

3333 Langstaff Rd., Unit #1 Concord, ON L4K 5A8

Ph: (905) 669-1200

VINYLGUARD WINDOW AND DOOR SYSTEMS

425 Zenway Blvd. Woodbridge, ON L4H 0Z2

Ph: (905) 265-1123

VINYLTEK WINDOWS

587 Ebury Pl. Delta, BC V3M 6M8

Ph: (604) 540-0029

WINDOW CITY MANUFACTURERS INC.

5690 Steeles Ave. W. Vaughan, ON L4L 9T4

Ph: (905) 265-9975

www.windowcity.com

TUESDAY NOVEMBER 3

5PM- 8PM

WEDNESDAY

10AM- 5PM

THURSDAY NOVEMBER 5

9AM-1PM

The good, the bad and the ugly

by Rich Porayko

Showrooms can be a four-letter word, but if you deal with B2C, they are a necessary evil. When you see a new small business open, you can often tell whether or not they are going to make it just by how much time, effort and detail they put into their store. First impressions mean everything and if a business’s storefront or window display aren’t appealing, less people will shop there and the chance of the business failing rises.

For new showroom builds, meet with a consultant early and often. For existing locations, consider the five senses.

First, sight. Transparency is Apple’s mantra when designing a store, however they take sight lines to a whole new level. Consider track lighting to highlight product and signage. Even better, but not always feasible: daylight. Natural light provides us with a balanced spectrum of colour. Daylight affects people in numerous ways. Being in the fenestration business, skylights and clerestory windows would be an obvious choice. Walmart claims that all else being equal, stores with skylights sell more product than stores without. Staff dress codes or even uniforms can look very professional. QR tags can quickly direct a customer to watch videos or find more information online via their smartphone. If you are a distributor or re-seller, tap your suppliers for support including displays and banners. Kiosks are effective, compact and quite often free.

Next, touch: opening, closing, sliding, locking and feeling. The sense of touch cannot be overemphasized. Let customers feel the textured side of patterned glass. Ensure everything is in good operating condition and most importantly, safe. Families often have young children with them and toddlers can get into all sorts of spaces you never imagined they could. Calls to the fire department to rescue a trapped child are generally not good for business.

Yes, consider smell. Nothing demonstrates the advantages of an operable window like clean, fresh air. Build your product in the storefront or façade of the building and demonstrate the benefits of an operable window. B.O., smelly washrooms and overly

strong fragrances are best avoided. Rona serves popcorn for a few different reasons, scent being one of them.

Even taste can help you sell. A candy dish is a wonderful thing. Branded water bottles are inexpensive. So are single-serve coffee makers. Professional car salespeople swear by free coffee because they know they will have a captive audience for five to 10 minutes.

Finally, think about sound. Music is proven to enhance the customer experience. It reduces the echo of a showroom by serving as white noise. According to Monte Weise of Canadian Auto Dealer magazine, a recent car dealer tested the music theory by alternating days with music and days without. Weiss reported the results were clear. There was a measurable increase on days that music played and staff found music to be very positive and contributed to the overall enjoyment of the working environment.

Most window companies have a showroom on site in tandem with their manufacturing operation, (where the real estate is cheap), however more aggressive players are setting up showrooms in high-traffic consumer areas –driving walk-in traffic and expanding their market.

Getting people to notice your store is another topic altogether, but it doesn’t have to get expensive or be a wacky waving inflatable arm flailing tube man, although those are pretty cool. Sandwich boards, lawn signs and removable letter signs are all reasonable and they get noticed. Plus they should keep you off the radar of your local municipal bylaw officer who can make getting a real sign for your business much more complicated than it needs to be.

When planning your showroom, think like the big boxes and other masters of retail do. Location and profit per square foot. With the exception of loss leaders and specials, more highly profitable products should have more and better real estate than commodity items. Keep it fresh. Experiment with different vignettes. Hang onto what works and change away what doesn’t.

This really only scratches the surface. Proud of your showroom? We’d would love to see it. Please send photos to richp@ constructioncreative.com.

Shim It Once and Done.

Grove Products, Inc. has the perfect shim for every job every time.

Looking for the right shim?

Grove Products, Inc. has the perfect shim for all your shimming needs.

With color-coded shims and solid thicknesses, the right shim can be easily applied for perfect alignment. No guesswork or realigning. Our shims save you time and money.

Need help? Just ask! We’re here to help. 1-800-72-GROVE

Visit us online to see all of our available solid 3x4 Shims. www.groveproductsinc.com Free Samples are Available Upon Request.

Grove Products, Inc. is the leading producer of plastic structural shims. We have been in business since 1962, making shims since 1975, our family-owned business provides prompt, personalized attention to each order. In addition to our large line of in-stock shims, we will custom fabricate parts to meet your unique requirements. Unlike many competitors, our shims are solid and do not have hollow voids, so you can depend on them in crucial, load-bearing conditions.

These are just a few examples of the innovative window and door products our customers build with Royal vinyl profiles. The Royal design, engineering, sales and marketing teams work with our customers to design window & door systems specifically tailored to their needs. The level of quality, reliability and support that Royal delivers is our commitment to their success.

• RoyalBlend™ is our proprietary blend of vinyl compound, chemically engineered by Axiall Corporation for performance & reliability

• State-of-the-art 3D design using thermal simulation software and rapid prototyping

• Technical Service Team for start-up and testing assistance

• Trim products that maximize the value of each window opening

• Custom color solutions

Courtesy: WinDor, Inc.

Impact Windows

Courtesy: PGT Industries

Courtesy: Lockheed Window Corp.

Sliding Patio Doors

Courtesy: Coastal Windows Inc.

New Construction Windows

Courtesy: Windsor Window Company