EDA TD - Winter 2024 by annexbusinessmedia

FROM THE CHAIR

Local Hydro: Partners in Community Development, Economic Growth, and Emergency Response

As Chair of the Electricity Distributors Association, I am proud to play a role in highlighting the critical roles our local distribution companies (LDCs) play in connecting new customers to the grid, supporting economic growth, and responding to emergencies.

First, I want to welcome and congratulate my friend John Avdoulos, the President & CEO of Essex Power, who was recently appointed as Vice Chair of the EDA. John will excel in this role, and I look forward to working alongside him over the next year as part of the team to serve as as a strong voice for Ontario’s distribution sector.

CONNECTING NEW CUSTOMERS TO THE GRID

Our LDCs are at the forefront of ensuring that new residential, commercial, and industrial customers are seamlessly integrated into the electricity grid. This involves not only extending infrastructure but also implementing advanced technologies to enhance reliability and efficiency.

In September we were pleased to hold several roundtable discussions with the Associate Minister of Energy, Sam Oosterhoff, on this very issue (see page 9 for more on these meetings). The last mile is critical to enabling communities to grow and thrive.

SUPPORTING ECONOMIC GROWTH

We all recognize that local distribution companies are pivotal in driving economic growth. By providing reliable and affordable electricity, we are key to businesses for ongoing operations and expansion. Our efforts in modernizing the grid and investing in smart technologies also attract new industries which further foster job creation and economic development. We are a critical component to help ensure a prosperous future.

HURRICANE EMERGENCY RESPONSE FOR OUR U.S. FRIENDS

The recent devastation caused by the double strike of Hurricanes Helene and Milton has underscored the bravery and dedication of our local hydro companies. Our teams in Ontario have often worked tirelessly to restore power to thousands of affected customers after extreme weather events.

I salute the hundreds of powerline workers from all over Ontario that drove into the face of danger to restore power for our American friends. Our commitment to safety and rapid response has always been instrumental in helping communities recover and rebuild. Our local distribution companies are not just providers of electricity; they are essential partners in community development, economic growth, and emergency response. Thank you to all workers and staff of Ontario’s local hydro companies who work hard to keep the lights on.

Sincerely,

Janice McMichael-Dennis President and CEO, Bluewater Power, and Chair of the Electricity Distributors Association

The Electricity Distributors Association (EDA) publishes The Distributor for its members and stakeholders. All rights to editorial content are reserved by the EDA. No article can be reproduced in whole or in part without the permission of the EDA.

PUBLISHED WINTER 2024 FOR:

Electricity Distributors Association

3700 Steeles Avenue West, Suite 1100 Vaughan, ON L4L 8K8 www.eda-on.ca

EDA STAFF CEO’S OFFICE

Teresa Sarkesian, President and CEO

Natasha Galati, Executive & Administrative Assistant

POLICY, GOVERNMENT AND CORPORATE AFFAIRS

Ted Wigdor, VP, Policy, Government & Corporate Affairs

Derek Nardone, Director, Corporate, Government & Public Affairs

Brittany Ashby, Senior Regulatory Affairs Advisor

Antonio Brieva, Advisor, Government & Stakeholder Relations

Tina Wong, Senior Policy Advisor

Rudra Mukherji, Senior Advisor, Regulatory Affairs

MARKETING, COMMUNICATIONS AND MEMBER RELATIONS

Mike Chopowick, VP, Marketing, Communication & Member Relations

Marica Macura, Director, Member Relations

Lesia Kostecki, Member Marketing Specialist

FINANCE AND ADMINISTRATION

Tamara Orlova, Chief Financial Officer

Arlene Klemmer, Accounting Clerk

Matthews Joseph, Senior IT Analyst

Chrissan Pascal, Office Services Assistant

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SECTOR SCAN

ELEXICON ENERGY CHARITY

GOLF TOURNAMENT RAISES

$338,000

Elexicon Energy (“Elexicon”), the electricity distribution company serving parts of Durham Region and beyond, recently hosted its fourth annual charity golf tournament at Deer Creek in Ajax. The tournament, one of the largest and most successful in the area, raised a recordbreaking $338,000 for seven community agencies. The amount raised from this year’s tournament exceeds last year’s amount by $138,000. The tournament has raised a remarkable $757,000 since 2019.

ALECTRA UTILITIES INVESTS

$6 MILLION IN AURORA TO BOOST RELIABILITY

Alectra Utilities announced a significant $6.3 million investment aimed at enhancing the reliability and supporting the growing energy needs of the Town of Aurora. As Aurora continues to develop, Alectra is committed to upgrading and modernizing the city’s electricity infrastructure to ensure consistent and dependable service for both residential and commercial customers.

DOG-GONE GREAT WORK: ENOVA POWER CORP.

RAISES $5,000 FOR HUMANE SOCIETY

The days might be getting shorter, but things are brighter for our furry and not-so-furry friends after Enova Power Corp. Enova made a $5,000 donation to The Humane Society of Kitchener Waterloo & Stratford Perth (HSKWSP). Enova made the “paw-some” donation on behalf of its customers who switched to eBilling during the summer eBilling campaign, which ran from July 15 until August 23. The utility donated $4 for each customer who registered for eBilling during the campaign.

APPOINTMENTS

SUE GAGNÉ, VICE-PRESIDENT OF HUMAN RESOURCES, INDEPENDENT ELECTRICITY SYSTEM OPERATOR (IESO)

The IESO is pleased to announce that Sue Gagné has been selected as the new Vice-President of Human Resources (HR). In this role, Sue will lead the IESO’s strategic HR initiatives, ensuring the organization has the right people, with the right skills, at the right time to drive the sector’s transformation.

Sue has been with the IESO for the past five years as the Director of Talent Management. During this time, she established a robust learning and development curriculum, designed the frameworks for how the IESO develops, assesses and deploys internal talent and played a key role in fostering a diverse, inclusive and equitable workplace.

RENE GALLANT, PRESIDENT & CEO, SYNERGY NORTH

The Board of Directors of SYNERGY NORTH announced that Rene Gallant has been named as the new President and Chief Executive Officer of SYNERGY NORTH, effective November 18, 2024.

Gallant joins SYNERGY NORTH with a wealth of experience, bringing over 19 years of leadership and industry expertise. He has held several senior management positions, most recently serving as the Vice President of Strategy and Engagement for Nova Scotia Power, helping to shape the company’s strategic direction.

“The SYNERGY NORTH Board of Directors is pleased to welcome Mr. Gallant to the SYNERGY NORTH team,” says Gary Armstrong, Chair, SYNERGY NORTH Board of Directors. “With his considerable professional experience, strong leadership, and deep understanding of the evolving electricity industry, Mr.Gallant is well-positioned to lead SYNERGY NORTH as we continue to deliver on our strategy as a progressive energy provider that is committed to its customers, team and community.”

JOHN AVDOULOS, VICE-CHAIR, ELECTRICITY DISTRIBUTORS ASSOCIATION (EDA)

On September 11, 2024, the Board of Directors of EDA appointed John Avdoulos as Vice Chair, effective until the 2026 Annual General Meeting. John is President & CEO of Essex Powerlines Corporation and holds a Master of Business Administration degree from the University of Windsor, a Bachelor of Science degree in Engineering from Lawrence Technological University, a Bachelor of Arts degree from the University of Windsor and a McLaughlin Masters Certificate in Project Management. John Avdoulos is also a member of the Association of Energy Engineers and has served as a director on the EDA Board since 2022.

ANDREW ELNAZIR, CHIEF COMMERCIAL OFFICER, OEC

Andrew Elnazir, MBA, P.Eng., BASc, has joined OEC as the new Chief Commercial Officer. Andrew previously served as Vice President of Business Development, Marketing, & Global Strategy with AtkinsRéalis, and prior to that as Senior Manager of Strategic Enterprise Transformation with Ontario Power Generation.

SECTOR SCAN

OSHAWA POWER WINS INNOVATION AWARD

Oshawa Power is proud to announce that our organization was presented the Innovation Award at the 29th Annual Business Excellence Awards Gala by the Greater Oshawa Chamber of Commerce. This award recognizes some of our organization’s core values, the pursuit of Innovation and the Courage to Act.

Through its pursuits of digital transformation, grid automation, and low-carbon solutions, Oshawa Power is working to position itself as a future-focused utility. Throughout 2023, these pursuits led to outcomes that improved service for the more than 63,000 homes and businesses across the City of Oshawa.

HYDRO ONE AND COACHES ASSOCIATION OF ONTARIO RECOGNIZE COACHING EXCELLENCE

In celebration of the 10th annual National Coaches Week (September 16-22), the Coaches Association of Ontario (CAO), Hydro One Inc. (Hydro One) and the Ministry of Sport are proud to recognize 15 coaches with the Ontario Coaching Excellence Award. From basketball to swimming, the province’s most prestigious coaching award recognizes the power of sport across local communities in Ontario.

“Congratulations to all our 2024 award recipients who are creating safe and encouraging spaces for young people to thrive. A big #ThanksCoach to Hydro One for their steadfast commitment to supporting

APPOINTMENTS

BOARD OF DIRECTORS, ELECTRICAL SAFETY AUTHORITY (ESA)

The Electrical Safety Authority (ESA) announced the appointment of three new and experienced Board Members. Cara Clairman was appointed as the consumer representative on the board and has extensive experience in the energy and environmental sector related to legal, compliance and safety. For the last 13 years, Ms. Clairman has led Plug’n Drive as President and CEO.

Jeff Scott is a representative of the Licensed Electrical Contractor community with a diverse electrical background, including expertise in EV charger installations and electrical preventative maintenance. Currently, he serves as Vice President at Smith and Long.

Christopher Fluit has spent much of his career in roles relating to engineering, field service and business management. Presently, he is the Senior Vice President and General Manager for Eaton Canada.

Josie Erzetic, President and CEO of ESA, said, “We are excited to welcome three new Board members. Their extensive experience and fresh insights, particularly in electrical contracting, manufacturing and consumer protection will benefit the Board and the organization.”

STRATEGIC ADVISORY COMMITTEE, INDEPENDENT ELECTRICITY SYSTEM OPERATOR (IESO)

The IESO’s Board of Directors has appointed four new members to its Strategic Advisory Committee:

• Chief R.K. Joe Miskokomon Chief of the Chippewas of the Thames First Nation

• Dave Landers, Chief Administrative Office for the City of Timmins

• Dr. Monica Gattinger, Professor at the School of Political Studies at the University of Ottawa

• Heidi Bredenholler-Prasad, Vice President of Commercial, Strategy and Business Development at Enbridge Gas

Chief Miskokomon, Mr. Landers and Dr. Gattinger will represent Ontario communities. Ms. Bredenholler-Prasad will represent Energy Related Businesses and Services.

coaches as they build our communities through sport,” said Jeremy Cross, CAO’s Executive Director. “We’re also very grateful to the Ontario Government and the Ministry of Sport for their enduring support of National Coaches Week that makes it possible for us to recognize and celebrate the invaluable efforts of all Ontario coaches.”

ONTARIO ELECTRICAL SAFETY AWARDS

PUC Services Inc., Bluewater Power, Hydro One & London Hydro and Elexicon Energy were among those honoured at the 2024 Ontario Electrical Safety Awards in September. The Ontario Electrical Safety Awards celebrate leadership and achievements in electrical safety. The awards were presented by Eric Kingston, ESA’s Vice President, Operations in the categories of Worker Safety, Consumer and Home Safety, Powerline Safety, and the Licensed Electrical Contractor Recognition Award. The event was attended by the Honourable Todd J. McCarthy, the Minister of Public and Business Service Delivery and Procurement.

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SECTOR SCAN

Entegrus proudly hosted the 11th annual Electricity Distributors Association (EDA) Western District’s Charity Golf Tournament at Caradoc Sands Golf Club on September 10th, raising $80,000 to support the building of a hospice in Strathroy. The Power of Golf Fore Charity tournament, an annual event where electrical utilities and industry partners come together, focuses on raising funds for worthy local causes.

BRIAN BENTZ, PRESIDENT & CEO OF ALECTRA, HONOURED WITH LEADER OF THE YEAR AWARD

Alectra received two prestigious awards at the 2024 Ontario Energy Association (OEA) Energy Awards, recognizing the leadership of President and Chief Executive Officer, Brian Bentz, and the innovation of the company’s Customer Service team.

Mr. Bentz was awarded the “Leader of the Year Award” for his outstanding leadership in advancing Ontario’s energy industry. His focus on innovation, customer-centric solutions and environmental stewardship has positioned Alectra as a trusted energy provider and industry leader.

EDA FALL DISTRICT CONFERENCES

EDA Members Across Ontario Get Down to Business

September saw EDA members from across Ontario “go back to school” with insightful and educational sessions at four district conferences and AGMs.

These important and fun events kicked off just after Labour Day with the joint Northwest and Northeast District AGM Conference in Sudbury, hosted by GSU. Attendees were inspired by Colonel Kim “KC” Campbell’s life-changing combat experience and its lessons for decision-making in our lives and businesses. Also, Dr. Mike Commito of Cambrian College’s Battery Electric Vehicle Lab described how post-secondary training programs are supercharging the electricity industry through research. Full Nickel City hospitality was in effect with a networking event at Sudbury’s Science North.

The EDA Western District AGM in Strathroy featured presentations on policy and regulatory updates from EDA’s Teresa Sarkesian and the IESO’s Megan Lund. Western District members also generously raised $80,000 for the Strathroy Hospice through the Golf Fore Charity event, hosted by Entegrus.

The packed agenda of the joint Upper Canada-Georgian Bay District AGM Conference in Minett featured educational sessions on everything from the role of Distribution System Operators (DSOs), to cybersecurity measures, and preparing the LDC workforce of the future. During dinner, members were treated to entertainment by illusionist Nick Wallace, who is quickly becoming a fan favourite at this annual event.

included presentations by Brandon Ott (Utilis Consulting Inc) and John Vellone (Borden Ladner Gervais LLP). The networking dinner overlooking the famous falls was also memorable for all.

Each of these events was only made possible by the efforts of volunteers from each district and the many generous sponsoring companies. Their hard work and contributions resulted in these meetings once again being a remarkable success.

ASSOCIATE MINISTER INDUSTRY ROUNDTABLES

Held concurrently with the district meetings were four distinct policy roundtable discussions with the Associate Minister of Energy –Intensive Industries, Sam Oosterhoff, and seniors leaders from EDA’s LDC members. The roundtables in Strathroy, Minett and Niagara Falls were held in-person, while a virtual roundtable was held for EDA’s northern LDCs.

The 2024 District meeting series was capped-off by the EDA Niagara Grand District AGM Conference in Niagara Falls, hosted by Niagara Peninsula Energy Inc. Valuable updates on the latest impacts of regulatory and policy changes on the electricity distribution sector

These discussions focused on customer service issues for “last-mile” connections, the need for investment into grid modernization, and regulatory challenges that LDCs face. Almost every LDC participated in these important meetings, and provided Minister Oosterhoff with candid, real-world assessments of what LDCs need from the government to succeed. EDA will be presenting the Associate Minster with a formal report summarizing all the input that was provided.

BUILD A STRONGER AND MORE INCLUSIVE WORKFORCE WITH A PSYCHOLOGICAL HEALTH AND SAFETY STRATEGY

Stress-related illnesses are rising. One in five Canadians will experience a mental health challenge in any given year according to the Canadian Mental Health Association. While the conversation around mental health in the workplace is growing, organizations are finding it challenging to identify and mitigate workplace stressors.

Energy and utilities (E&U) companies are facing specific challenges as long-term employees retire from the sector. Challenges with attracting new talent to fill those gaps create a demanding workload that increases the risk of burnout for existing employees.

Managing mental health in the workplace is a shared responsibility between the employee and the workplace. Each plays an important and complementary role in ensuring a healthy work environment.

The Canadian Standards Association’s (CSA) National Standard for Psychological Health and Safety (PHS) in the Workplace supports the need for employers to create a supportive environment with policies, practices, and resources to support employees and enable them to engage in self-care / self-work. Taking these steps is critical to build a stronger workforce.

WHY IS PSYCHOLOGICAL HEALTH AND SAFETY IMPORTANT?

E&U employees face specific risks to their psychological health and safety. The work is often stressful, conditions are demanding, and employees often lack support from management or the external training needed to do their jobs effectively.

Consider the findings from a 2022 study of electricians and plumbers in Ontario:

• a third reported moderate levels of personal burnout

• a quarter reported work-related burnout.

• 17.5 percent reported colleague-related burnout.

Leaders must be equipped to identify and mitigate workplace stressors to reduce personal and business-related impacts from decreased productivity and frequent sick calls to increased stress leaves, workplace errors, and turnover. Supporting and viewing psychological health and safety through an inclusive lens can also help attract potential candidates and increase the appeal of the energy and utilities sector overall.

A comprehensive strategy to support a psychologically healthy and safe work environment can help improve productivity, increase engagement, and enhance culture.

HOW TO DEVELOP A STRATEGY TO SUPPORT MENTAL HEALTH

Conduct workplace assessments

A psychosocial hazard assessment can help you identify workplace stressors and psychological hazards like high workloads, demanding conditions, and inadequate support.

Surveying employees is a great place to start, but you will also want to start conversations about PHS with employees. Additionally, you must be willing to action changes and encourage ongoing feedback and input.

This is complex work. An external advisor can help you understand, accept, and align psychosocial hazards and facilitate change within your organization.

Review your policies

Your workplace’s health and safety policies must include a statement about PHS to align with the CSA standard. However, this is only the minimum. Consider how you can go beyond to address specific psychosocial hazards through your workplace policies.

If your assessment identifies work-life balance as a significant concern, you could implement a right-to-disconnect policy. Additionally, assessing your policies through the perspectives of equity, diversity, and inclusion (EDI) can reveal areas where you can improve inclusion and equity for all employees.

Monitor these changes through bi-annual workplace assessments to determine if your policies are effectively addressing psychosocial hazards.

Provide training to management

Management plays a key role in supporting employee PHS. Invest in training that helps managers spot employees potentially struggling with mental health challenges and equips them with the skills to intervene and support where necessary.

Training also helps destigmatize mental health challenges and create an environment that promotes open conversation about psychological health and safety.

Implement wellness programs

Implement a wellness program, focused through an EDI lens, and ensure your employees have access to mental health resources that meet their needs. Professionals can provide intervention and therapy through employee (and family) assistance programs to proactively address challenges. More organizations are also expanding benefits to ensure employees have access to meaningful and sufficient mental health coverage. Consider how you can increase/extend benefits and make employees aware of them.

Keep the lines of communication open

Communication is key. Ensure employees are aware of the resources you provide to support PHS. Open conversations help create a work environment where employees feel comfortable using the benefits available to them and asking for support if they are struggling.

Gord Chalk, MBA, CMC, is the Consulting Leader for Energy and Utilities at MNP. Reach him at gord.chalk@mnp.ca to learn more.

HYDRO OTTAWA EMPOWERS CUSTOMERS ON THEIR ELECTRIFICATION JOURNEY

WITH INTERACTIVE ECO HOME DISPLAY

Hydro Ottawa is leading the way to a sustainable energy future with the launch of its innovative eco home display at the Ottawa International Airport.

Everyone has a role to play in the energy transition, and this interactive exhibit demonstrates how innovative solutions, such as electric vehicle chargers, solar panels with battery storage, and heat pumps can empower residents to embrace clean energy and reduce their carbon footprint.

Key themes and panels found in the home include:

Visitors can charge their phones in the wireless charging station while they choose what to learn through several interactive touch screens.

• Renewable energy: highlighting the importance of renewable energy sources like solar, hydroelectric, and biomass in meeting Ottawa’s growing electricity needs.

• Electric vehicle charging: promotes EVs as a way to reduce greenhouse gas emissions and provides information on charging options.

• Solar and battery storage: explains how solar panels and battery systems can help homeowners generate and store their own clean energy, reducing reliance on the grid.

• Heat pumps: highlights the benefits of heat pumps as an energyefficient and environmentally friendly alternative to traditional heating and cooling systems.

• Energy conservation: provides practical tips for reducing energy consumption at home, such as using LED bulbs, unplugging

Hydro Ottawa’s Eco Home at the Ottawa International Airport

Eco Home Ribbon Cutting: Trevor Freeman, Hydro Ottawa; Julie Lupinacci, Hydro Ottawa; Krista Kealey, Ottawa International Airport Authority; Jim Pegg, Envari; Joseph Muglia, Hydro Ottawa

devices, and switching to energy-efficient appliances.

“The eco home display is a tangible example of our commitment to leading the energy transition and empowering our customers to make sustainable choices,” said Bryce Conrad, President and CEO of Hydro Ottawa. “By showcasing the benefits of renewable and smart home technologies, we hope to inspire widespread adoption and contribute to a cleaner, more sustainable future for our community.”

Visitors can charge their phones in the wireless charging station while they choose what to learn through several interactive touch screens or scan QR codes to access a wealth of information on Hydro Ottawa’s website — from details on government incentives for green technologies, to resources for businesses looking to reduce their carbon footprint, and tips for individuals wanting to make their homes more energy efficient.

On display until January 2025, the eco home is a testament to Hydro Ottawa’s dedication to providing customer-focused energy solutions and supporting the community’s net-zero journey.

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“The eco home display is a tangible example of our commitment to leading the energy transition and empowering our customers to make sustainable choices,”

Bryce Conrad, President and CEO of Hydro Ottawa

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HIGHLIGHTS FROM CUEE

By Peter Vickery (Smart Energy Water), Chair of the EDA Commercial Member Steering Committee

The Canadian Utility Energy Expo (CUEE) 2024, held on October 8 and 9 at the Enercare Centre in Toronto, was a resounding success. This year’s event, rebranded and reimagined by the Electricity Distributors Association (EDA), brought together industry leaders, innovators, and professionals from across the utility sector to showcase the latest advancements in technology, equipment, and services.

The grand opening was marked by a ribbon-cutting ceremony led by the Ontario Minister of Energy & Electrification, Stephen Lecce. His presence underscored the importance of the event in driving forward the province’s energy and electrification agenda. The Minister’s speech highlighted the critical role of companies at the CUEE show in supplying the products and services needed to achieve a sustainable and reliable energy future, setting an optimistic tone for the two-day expo.

The exhibition floor was a hive of activity, featuring over 150 exhibits. These included vendors specializing in electrification, safety, artificial intelligence, conservation, and grid modernization. Attendees had the opportunity to explore a wide array of cutting-edge products and services, from advanced metering infrastructure to state-of-the-art grid management solutions. Interactive demos and hands-on training sessions allowed visitors to engage directly with the latest tools and technologies shaping the future of the utility industry.

One of the standout features of CUEE 2024 was the Plug ‘N Drive electric vehicle test drives. This popular attraction gave attendees a firsthand experience of the latest

CORRECTION:

In a recent article (Commercial Corner, Fall 2024 Edition), we incorrectly referred to Peter Vickery of Smart Energy Water as “Peter Vicker of Smart Water Energy” in his photo caption. We apologize for this error and any confusion or inconvenience it may have caused. We regret the mistake and appreciate your understanding.

A big thanks to the following sponsors of CUEE, whose support and partnership played a key role in the success of the event:

Officially Opening CUEE 2024: EDA Vice Chair John Avdoulos (Essex Power); Ontario Minister of Energy & Electrification Stephen Lecce; EDA President & CEO Teresa Sarkesian; EDA Vice President Mike Chopowick

Milwaukee’s Doug Embleton shows Minister Lecce the latest in battery-powered drill technology at CUEE

in electric vehicle technology, emphasizing the growing importance of sustainable transportation solutions.

The seminar program was equally impressive, offering a series of insightful sessions on topics focused on road safety and vehicle compliance, featuring experts from the Ontario Provincial Police (O.P.P.) and Infrastructure Health and Safety Authority (IHSA). These seminars were well attended, reflecting the high level of interest in the latest trends and developments.

Networking was a key component of the event, with a dedicated reception on the evening of October 8. This provided a relaxed setting

for attendees to connect with peers, exchange ideas, and forge new partnerships. The combination of formal and informal networking opportunities ensured that participants could maximize their time at the expo.

Overall, CUEE 2024 was a testament to the dynamic and evolving nature of the utility industry. The event successfully brought together a diverse group of stakeholders, fostering collaboration and innovation. As the utility sector continues to navigate the complexities of the energy transition, events like CUEE play a crucial role in driving progress and facilitating the exchange of ideas and best practices.

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INNOVATIVE CANADIAN MANUFACTURER OF HIGH QUALITY, HIGH PERFORMANCE, SILICONE RUBBER INSULATORS SINCE 1983.

ROBUST UPGRADES PLANNED TO FULFIL ANTICIPATED CAPACITY AND DEMAND

By Ashley Trgachef & Allison Williams

The electricity sector is beginning to undergo a significant and rapid transformation, and Alectra is prepared to be the utility of the future. Through an extensive capital program, Alectra Utilities continues to strategically invest in the electricity grid across its 17 communities to strengthen it and make it more resilient, reliable and secure. Year over year, Alectra invests approximately $300 million total in capital improvements to renew aging equipment and install new infrastructure.

These investments are necessary to maintain the high level of service that customers expect, as well as handle the anticipated increase in electricity demand for homes and businesses. Factors driving this need for capacity include: community growth, electrification of vehicles and heating, extreme weather becoming more frequent, sustainability goals, and increased data centres and technology services.

As well, the investments reduce power outages for customers. Some leading causes of outages are equipment failures, strong winds and ice storms, and equipment damaged by vehicle accidents and contact with animals.

NEW INSTALLATIONS TO ADDRESS CHANGING TIMES

Alectra’s main renewal programs upgrade the grid with advanced technologies that pave the way for the future of energy. These new systems easily integrate with distributed energy resources (DERs), which are sustainable and decentralized tech, such as solar panels or battery storage.

Next, with parts of Alectra’s distribution

In animated fashion, Alectra’s new video depicts energy flowing in and around the intersections, neighbourhoods and landmarks of Mississauga, contributing to the lives of inhabitants. Scan the QR code to watch.

system reaching their end of life, Alectra’s lines crews construct and install new equipment to boost the grid. Replacing underground cables and extending feeder lines along major arterial streets improve electricity supply and reliability in the community. Additional feeders with accelerated automation deployment have been added to enable faster outage restoration.

New automated switching systems are also installed. This allows customers to get their power restored much faster, as system control

CONTINUED ON PAGE 33

SHARE OF ZEROEMISSION VEHICLE REGISTRATIONS UP FROM ONE YEAR EARLIER

In September Statistics Canada released its 2024 second quarter report on New Motor Vehicle Registrations. In the second quarter, Canadians registered 511,173 new motor vehicles, which represented the largest number of registrations since the third quarter of 2019, prior to the COVID-19 pandemic, and an increase of 7.9% from the same quarter in 2023.

In the second quarter, new registrations of all fuel types increased from the same period last year. For the fourth consecutive quarter, plug-in hybrid electric vehicles (PHEVs) (+43.1%) had the largest percentage increase, followed by battery electric vehicles (BEVs) (+36.1%), diesel-powered vehicles (+5.8%), hybrid electric vehicles (+5.0%) and gasoline-powered vehicles (+4.5%).

NEW ZERO-EMISSION REGISTRATIONS MAKE UP 12.9% OF ALL NEW REGISTRATIONS

In the second quarter, 65,733 new zeroemission vehicles (ZEVs) were registered, representing 12.9% of all new motor vehicle registrations. This marks an increase of 37.9% from the same period last year, when 47,683 ZEVs were registered, accounting for 10.1% of all new motor vehicle registrations.

Statistics Canada defines zero-emission vehicles as including battery electric vehicles (BEV) or plug-in hybrid electric vehicles (PHEV) that have the potential to produce no tailpipe emissions.

In Ontario, new registrations of battery electric vehicles (BEVs) in the second quarter of 2024 were 10,469 an increase of 29% compared to 8,144 in the first quarter of this year (see Figure 1). Similarly, new registrations of plug-in hybrid electric vehicles

Figure 1: New Motor Vehicles

Registered in Ontario by Quarter –Battery Electric Vehicles (BEV)

(PHEVs) increased by 35% to 3,908 compared to the first quarter.

New registrations of ZEVs in the second quarter were comprised of 73.8% BEVs and 26.2% PHEVs. Multi-purpose vehicles continued to be Canadians’ ZEV type choice, accounting for just over 8 in 10 new registrations (80.1%). When compared with the same quarter of the previous year, ZEV registrations for pickup trucks (+113.1%), multi-purpose vehicles (+45.7%) and passenger cars (+9.4%) increased in the second quarter, while vans (-53.1%) experienced the sole decrease.

OVER HALF OF NEW ZERO-EMISSION VEHICLE REGISTRATIONS ARE IN QUEBEC

In the second quarter, over half (51.6%) of all ZEV registrations were in Quebec, followed by Ontario (21.9%) and British Columbia (18.5%).

More ZEVs were registered in Manitoba (+92.2%), New Brunswick (+74.5%), Quebec (+68.5%), Prince Edward Island (+44.2%), Saskatchewan (20.0%), Ontario (+12.3%) and British Columbia (+10.6%) in the second quarter when compared with one year earlier.

Note: On October 11, 2024, EDA released the third 6-month update of the MTO’s Electric Vehicle Databases by Postal Code and FSA. LDC members can download the database from the Members-Only section of the EDA Website in the link provided in the October 11th Rapid Source bulletin (check your email inbox for the Rapid Source titled, “EV Database Update.”

Innovating for Electrification Progress Powering

Milton Hydro’s Path to Grid Modernization

Right-size Technology & Infrastructure Updates

At Milton Hydro, we’re transforming our grid with strategic investments and enhancements that scale to ensure that we can meet the demands of both a rapidly growing community and the electrification of everything.

Scalability is a strategic pillar for Milton Hydro and as we grow, we are investing in right-sized technologies to ensure the infrastructure remains adaptable, efficient, and resilient.

Our modernization efforts ensure that as electrification evolves, our grid will be ready to support it reliably and safely. miltonhydro com

Customer-Focused Solutions

By listening to the community and planning for future energy demands, we ensure that every step forward is both customer-centric and costeffective, ensuring Milton Hydro remains a trusted partner in our electrified future

FUTUREPROOFING:

MILTON HYDRO’S COMMITMENT TO GRID MODERNIZATION AND RESILIENCY

By Sara Penny and Chris Hale, Milton Hydro Distribution Inc.

In response to growing energy demands and extreme weather events, Milton Hydro Distribution Inc. (Milton Hydro) has been proactive in modernizing our grid to enhance both reliability and sustainability. Scalability is a strategic pillar for Milton Hydro and as we grow, we are investing in right-sized technologies that ensure the infrastructure remains adaptable, efficient, and resilient. Our modernization efforts ensure that as electrification evolves, Milton

We have prioritized preventive measures, such as comprehensive treeclearing efforts around overhead lines.

Hydro’s grid will be ready to support it reliably and safely.

One of our key initiatives is the growth of investments in smart technology like automated switches and reclosers in critical locations across our service area. These devices provide flexibility in power distribution, allowing us to reduce power interruptions and improve overall service reliability. Recently, we completed a multi-year voltage conversion project, upgrading parts of rural west Milton from 13.8kV to 27.6kV, creating a distribution loop, increasing reliability for rural customers by reducing downtime through the installation of automated reclosers.

Milton Hydro is also exploring advanced automation technologies to enhance grid reliability. One such innovation is our pilot program

for Fault Location Isolation and Service Restoration (FLISR). This technology can automatically segment power lines, isolate faults, and restore power to most customers in under a minute, significantly reducing the duration of outages. Additionally, we have prioritized preventive measures, such as comprehensive tree-

One of our key initiatives is the growth of investments in smart technology like automated switches and reclosers in critical locations across our service area.

clearing efforts around overhead lines, which have contributed to a year-over-year improvement in reliability statistics like SAIDI and SAIFI.

As we continue to invest in grid modernization, Milton Hydro is futureproofing its operations to accommodate the electrification of everything and the increasing demands of our growing community, all while preparing for the impacts of climate change. Thus, every step forward is both customer-centric and cost-effective, ensuring Milton Hydro remains a trusted partner in our community’s electrified future.

Modernized Control Centre Improves Grid Management

GrandBridge Energy’s new state-of-the-art 24/7 system control centre allows our team of highly skilled operators to monitor the grid and make critical decisions while responding to emergencies and managing operations.

The 2,600 square foot control centre is a cornerstone for future grid operations, and positions GrandBridge Energy well to meet the challenges of Ontario’s energy transition.

ELEXICON’S STRONG COMMUNITY TIES SETS A SOLID FOUNDATION FOR ITS FUTURE

By Jessica Sumaroo

A five-year-old child excitedly sits at the top of the red water slide waiting for the lifeguard to signal it is okay for him to go down. On the pool deck is a gigantic number five with the words “Elexicon Energy” printed underneath. Elexicon wanted to make a splash about its five years as a utility, to celebrate the accomplishments of staff and partners, but also involve its customers by hosting events in the communities it serves.

Elexicon’s accomplishments in its first five years include: the completion of the Seaton Municipal Transformer Station which will provide connection capacity for approximately

The Elexicon team celebrates five years.

20,000 homes and businesses in the City of Pickering and Town of Ajax, the new Belleville Operations Centre, as well as a new Integrated Operations Control Centre equipped with a new advanced distribution management system.

In 2019, the merger of Veridian Corporation and Whitby Hydro Energy Corporation gave rise to Elexicon Energy, a local distribution company that has rapidly established itself as a formidable presence in Ontario’s energy sector. Over the past five years, Elexicon has distinguished itself through a combination of innovative practices, community engagement, and operational excellence.

Elexicon’s commitment to forward-thinking energy solutions is evident in innovative projects such as Altona Towns – the development of Canada’s first preplanned residential smart microgrid communities. Currently a new pilot is underway with Western University on using a Battery Energy Storage System as a STATCOM

device. Initiatives like these not only showcase the company’s dedication to sustainability but also demonstrate its readiness to meet the growing energy demands of the region.

While technological advancement is a key focus, Elexicon has not lost sight of its role within its communities. The company has made significant contributions to local projects, supporting essential services such as food banks, hospitals, and mental health programs. Elexicon’s annual charity golf tournament in 2024 raised $338,000 for vital local charities. This philanthropic approach underscores Elexicon’s commitment to enhancing the overall wellbeing of the communities it serves.

Elexicon’s blend of innovative spirit and strong community ties has laid a solid foundation for its future. To get the community involved in celebrating five years, Elexicon planned free events from spring to fall, including a series of sponsored swim times at pools throughout the service territory, two accessible activities planned in

collaboration with the Whitby Abilities Centre (i.e. chair yoga and kin ball), and a series of skating events planned at local arenas. As the company continues to adapt and grow, it remains dedicated to delivering value for its customers and stakeholders, ensuring that Ontario is well prepared for the next chapter in energy distribution.

Elexicon’s new Seaton Municipal Transformer Station.

Elexicon’s new Belleville Operations Centre.

ENWIN UTILITIES LTD. LEADS THE CHARGE IN FLEET ELECTRIFICATION

On October 7, 2024, ENWIN Utilities Ltd. (ENWIN) announced it is supercharging its commitment to sustainability, with an impressive 10% of its fleet now powered by electricity.

The lineup for ENWIN’s newly electrified fleet includes:

• 1 state-of-the-art 55-foot electric bucket truck (one of the first in Canada)

• 2 fully electric Ford E-Transit vans

• 2 fully electric Ford Lightning F150 pickup trucks

• 1 hybrid Chrysler Pacifica minivan

• 6 hybrid Dodge Hornets

These vehicles will seamlessly integrate into the existing fleet, showcasing ENWIN’s dedication to efficiency, cost-savings, and environmental stewardship.

By integrating electric vehicles into their fleet, ENWIN is setting a benchmark for other organizations to follow. Their initiative demonstrates that sustainable practices are both achievable and essential.

“ENWIN is focused on driving positive change,” says Garry Rossi, ENWIN’s President and CEO. “Our electric fleet acquisition and solar rooftop reflect our commitment to innovation and clean energy solutions. We’re proud to lead the charge, demonstrating that sustainability and functionality can go hand-in-hand.”

The inclusion of vehicles with components manufactured or assembled in North America further underscores their commitment to supporting local industries and economies.

“It’s fantastic to see these 12 new electric and hybrid fleet vehicles unveiled by ENWIN,” says City of Windsor Mayor Drew Dilkens. “As the Automotive and Automobility Capital of Canada, we are Building Windsor’s Future together by growing a sustainable and innovative economy that balances prosperity with a

Enwin President & CEO Garry Rossi unveils Enwin’s new fleet of electric vehicles, including the 100% electric 55-ft bucket truck shown here. Windsor Mayor Drew Dilkins (seated) was also on hand.

healthy environment.”

ENWIN Utilities Ltd. (ENWIN) is the licensed electricity distribution company serving customers in the City of Windsor and is responsible for the local distribution of electricity, and the service and maintenance of the local electricity distribution infrastructure.

As the region emerges as a hub for battery and electric vehicle (EV) manufacturing and innovation, ENWIN continues to support this rapidly evolving automobility sector, reinforcing Windsor-Essex’s position as a leader in sustainable industrial growth.

ENWIN’s commitment to clean energy extends beyond its vehicle fleet. The company recently unveiled a massive one-megawatt solar rooftop net metering facility at its Rhodes Drive headquarters. With over 3,000 solar panels, this installation – one of Canada’s largest –generates enough clean electricity to power 300 homes annually. This project highlights the tangible benefits of investing in renewable energy sources.

The performance expectations for its new electric vehicles are set high, with the anticipation that they will perform on par with their internal combustion engine counterparts. This integration into the fleet is a bold step that showcases ENWIN’s confidence in the reliability and efficiency of electric vehicles.

Ontario’s dynamic and evolving electricity industry presents numerous challenges and opportunities. We provide strategic legal advice on a broad spectrum of matters to some of Canada’s leading energy sector participants.

ERTH POWER LAUNCHES NEW APP TO ENHANCE THE MOBILE CUSTOMER EXPERIENCE

By Jocelyn Facciotti

As part of its ongoing commitment to improve the customer experience, ERTH Power has launched a new mobile app, which is now available for download on both iOS and Android platforms. This simple, user-friendly app allows customers to quickly access utility information at the tap of a button, making their hometown utility more accessible than ever.

The ERTH Power mobile app is designed to meet the growing demand for convenient, on-the-go access to utility account information. With the rapid rise in mobile device usage, customers are increasingly turning to their smartphones and tablets to manage daily tasks, and this includes how they interact with their utility provider. ERTH Power’s new app is a timely and important response to this shift in customer behaviour.

YOUR HOMETOWN UTILITY AT YOUR FINGERTIPS

The new app aims to enhance the mobile customer experience by making it easier for customers to manage their utility account from a mobile device. Customers can:

• Log in to MyAccount

• View outage information

• Submit service request forms

• Stay informed on the latest news and updates

Bringing these common web features into a simple mobile app, offers a convenient way for customers to stay informed and manage their account. It means they no longer have to go to their browser, type in the web URL, and search the full ERTH Power website. Whether viewing their bill,

seeking outage updates, or submitting a service request, customers can do it all from the mobile app, making the experience quicker, more efficient, and more convenient than ever before.

WHY MOBILE ACCESS MATTERS

In today’s digital age, it’s increasingly rare to find someone who doesn’t carry and use a mobile device regularly. Smartphones have become an essential part of daily life, serving as our primary tools for communication, information, entertainment, and even managing tasks like banking and utility accounts.

This shift underscores the importance of providing easy and convenient mobile access to utility services. Customers expect to be able to manage their accounts quickly, no matter where they are or what they’re doing.

“We are committed to improving our customers’ experience, and the launch of our mobile app is one way we’re making it easier to stay informed and access our services from a mobile device,” said Graig Pettit, Vice President and General Manager at ERTH Power.

As the utility industry continues to evolve, ERTH Power recognizes the need to keep up with changing customer preferences. Customers want to manage their utility account the same way they manage everything else — on their smartphones. The introduction of the mobile app is just one example of how ERTH Power is adapting to modern trends in customer engagement, and will continue to do so in the future.

DOWNLOADING THE ERTH POWER APP

To get started, ERTH Power customers can simply visit their preferred app store, search for “ERTH Power,” and download the app. Alternatively, they can follow the direct links provided on ERTH Power’s website.

ADVOCACY IN ACTION

EDA GOVERNMENT RELATIONS UPDATE

With many recent changes to representatives in the provincial government and its agencies, EDA has been actively engaging at the highest levels to continue our advocacy momentum.

In August, EDA’s CEO Teresa Sarkesian met with Ontario’s new Minister of Energy and Electrification, the Hon. Stephen Lecce, to discuss the vital role of local distribution companies in delivering electricity to power Ontario’s growth.

We also had several discussions with the new Associate Minister of Energy – Intensive Industries , the Hon. Sam Oosterhoff, regarding the role of LDCs in facilitating “last mile” connections for new advanced manufacturing customers. Minister Oosterhoff also hosted industry roundtable discussions with the EDA’s Districts throughout September where LDC members shared their real-world insights on how regulatory improvements can help them power Ontario’s economic growth and better serve our customers (see page 9).

Other recent EDA meetings included the opportunity to meet and brief the new Deputy Minister of Energy and Electrification, Susanna Laaksonen-Craig, on the important role LDCs play in delivering affordable and reliable electricity to customers across the province.

EDA staff moderated a panel focused on grid modernization and the impact on local communities at the Vaughan Chamber of Commerce’s Future of Energy Forum which also featured Minister Lecce.

EDA also engaged all opposition parties on our recently released Solving Grid-Lock: Our Vision For A CustomerCentric Energy Transition ahead of a potential early provincial election next year. This included productive meetings with Marit Stiles, Leader of the Ontario NDP and Official Opposition, Ted Hsu, Liberal Energy Critic, and Mike Schreiner, Leader of the Green Party of Ontario.

EDA staff also met with the federal Ministry of Energy and Natural Resources of Canada (NRCAN) regarding Smart Grid Program Portfolio Analysis, and the Ontario Ministry of Economic Development, Job Creation, and Trade to discuss how LDCs are supporting the province’s economic development.

LAKELAND SOLUTIONS ANNOUNCES NEW EV CHARGING STATION

In September, Lakeland Solutions and the Town of Huntsville were pleased to announce a new electric vehicle (EV) charging station, featuring six charging ports, located in the Public Parking lot at 11 High Street, behind the Civic Centre (Town Hall & Algonquin Theatre).

This is a new addition to the Lakeland EV CHARGING network that spans the Districts of Muskoka & Parry Sound. The chargers are compatible with all EV models and built for reliability. (Tesla vehicles require the CCS/NACS adapter.) Earlier this year, Lakeland also announced the first of 14 new charging ports that will be installed at municipal locations around the Town of Bracebridge.

Not only is this the first EV charging station in the heart of downtown Huntsville but also the fastest option available in the town for non-Tesla EV drivers. With the 30kW charger, drivers can explore all that downtown Huntsville has to offer while charging or choose the 180kW charger to gain an average of 100 km of range in just 10 minutes and be back on the road in no time.

“We know that a pain point for EV drivers is having confidence that chargers are working when they need them,” said Peter Ewald, Manager at Lakeland Solutions. “As a Muskoka-based company, we want drivers to feel confident choosing the Lakeland EV Charging network, knowing we’re nearby and committed to their needs – it’s in our nature.”

This initiative is funded in part through Natural Resources Canada’s Zero Emissions Vehicle Infrastructure Program (ZEVIP), which supports environmentally friendly transportation and local economic development. In total, NRCan’s ZEVIP provided funding to support the installation of 40 public Lakeland EV Charging stations in Ontario.

Lakeland CEO Chris Litschko and Bracebridge mayor Rick Maloney unveil one of the town’s five new electric vehicle charging stations.

Huntsville’s Mayor, Nancy Alcock, is thrilled to reach this milestone, which aligns with a key pillar of the Town’s Strategic Plan. She states, “Our Strategic Plan’s Protected Natural Environment pillar emphasizes taking action on climate change and preserving the Town’s natural heritage. The installation of this new EV charging station in a highly visited area encourages the use of electric vehicles, helping to reduce greenhouse gas emissions and significantly lowering our Town’s carbon footprint.”

For easy and quick charger use, people can download the Lakeland EV Charging App, available in the Apple Store and Google Play, or visit www.lakelandevcharging.ca.

BENEFITS OF GRIDENABLING INVESTMENTS

Highlights from EDA’s Solving Gridlock Vision Paper

As LDCs in Ontario continue modernizing their grids in response to the energy transition and electrification, there will be benefits that will accrue to ratepayers, which can apply downward pressure to the total capital expenditure by LDCs.

For some grid modernization investments, the benefits are readily quantifiable, such as enabling measures that lead to a peak demand reduction, in MW, which may lead to deferred or avoided investments for LDCs. For other grid modernization investments, measures may lead to reliability improvements, leaving some benefits purely qualitative.

As an example, National Grid’s (an electric utility based in Massachusetts) Electric Sector Modernization Plan, submitted to the Massachusetts Department of Public Utilities, quantified and monetized the economic benefits of its investments, including direct and indirect job creation and economic impact. A description of the qualitative benefits of the categories was also provided, such as:

• Safety

• Grid Reliability and Resilience

• Facilitation of the Electrification of Buildings & Transportation

• Integration of Distributed Energy Resources

• Avoided Renewable Energy Curtailment

• Avoided Land Use Impacts

Currently, Ontario has no clear policy or regulatory framework for the OEB to consider, make trade-offs, and/or balance these customer savings and societal benefits against the costs of an LDC’s investment plan.

POTENTIAL AVOIDED COSTS AT THE DISTRIBUTION LEVEL FROM DER INTEGRATION IN ONTARIO

Grid modernization investments unlock the ability for LDCs to utilize DERs connected to their system to defer or avoid capital expenditure as well as improve reliability.

Recent studies by the IESO have identified the types and amounts of DERs that could contribute to Ontario’s system needs within a 10-year timeframe (between 2023 and 2032).

The potential gross distribution-level avoided costs realized by fully enabling DERs in Ontario range from $200 million (achievable potential) to $800 million (economic potential) annually by 2030 given the 2024 IESO annual planning outlook forecast.

Benefits by 2030 are similar for the IESO’s P2D demand forecast. The range of gross reduction from avoided capital expenditure by LDCs due to DERs is shown in Figure 1 as both an annual gross benefit and a cumulative gross benefit. In total, the potential for cumulative gross avoided costs could exceed $4 billion by 2030 – a significant amount.

THE SOLUTION

To better identify the benefits of grid-enabling investments, Solving Gridlock has proposed the following solution: That the Ministry of Energy and OEB lead a collaborative exercise with LDCs, the IESO, customers, competitive services providers, and other stakeholders to develop a clear and shared definition of what electrification and grid modernization is for Ontario, what it is meant to achieve, which parties are responsible for planning and making these investments, and how to prioritize grid modernization capabilities, functionalities and investments, including those needed to enable DERs to participate and provide services to the bulk system and wholesale market.

To advance grid modernization and energy transition objectives, Solving Gridlock recommends this and other enablers that can be developed and implemented, including the establishment of clear evaluation frameworks, performance metrics, and filing requirements for grid modernization investments.

To learn more about Solving Gridlock, including the full document, footnotes and appendices, please visit: https://www.eda-on.ca/ Advocacy/Research-and-Reports

Figure 1: Range of Potential Gross Avoided Costs from Using DERs in Lieu of Traditional Distribution Infrastructure

ALECTRA UTILITIES

CONTINUED FROM PAGE 17

operators can remotely isolate and bypass problems in a matter of minutes. Automated switching also offers greater flexibility for connections to renewable power via DERs.

SUSTAINABLE PRACTICES: CABLE INJECTION

Continued capital investments in the grid are essential to maintaining system reliability, and Alectra continues to introduce new technologies to increase efficiencies and reduce costs. One of those technologies is an innovative and costeffective process called cable injection or rejuvenation, which repairs, protects and extends the life of underground cables –without digging them up.

Cable rejuvenation technology can extend the life of an aging cable by up to 20 years through the injection of a silicone-based fluid into the cable. The silicone forces out the moisture, fills in the weak spots and hardens to repair the cable and help prevent power outages.

The cable injection process is much less

TOTAL ALECTRA INVESTMENTS

ACROSS REGIONS

$6M in Aurora

$11.45M in Barrie

$21.4M in Brampton

$7.1M in Guelph

$43.1M in Mississauga

$22.4M in Hamilton

$7.9M in St. Catharines

$21.7M in Vaughan

$6.3M in Richmond Hill

$13M in Markham

disruptive – and a fraction of the cost of replacing old cables. Moreover, for every kilometre of cable injected, Alectra avoids about 13 tonnes of greenhouse gas (GHG). Alectra aims to achieve net-zero CO2 emissions by 2050, and sustainable technologies like rejuvenation are important contributors to achieving that goal.

LOCAL & RELEVANT UPDATES FOR EACH COMMUNITY

Delivering safe and reliable electricity to Alectra’s more than one million homes and businesses is a top priority, as well as keeping each customer updated on what’s going on in their area. Alectra shares capital plans via a news release to each city’s media outlets, as well as email and newsletter messages directly to its customers.

Recently, Alectra released a new animated “flyover” video of its capital projects in Mississauga, the biggest region in its service territory, which shows how the investment will be distributed around the city in 2024 and into next year.

Alectra’s commitment to new technologies will help reduce power outages and prepare for the impending electricity demand, while minimizing environmental impacts and utilizing economical solutions long-term.

Alectra Utilities continues to invest in the electricity grid across all 17 communities it serves to support local economic growth and provide safe and reliable service.

Watch the video and learn more about Alectra’s capital plans at: AlectraUtilities.com/Improving-Reliability

Homac® Storm-Safe™ service

Homac® Storm-Safe™ service entrance breakaway disconnect

The Homac® Storm-Safe™ disconnect is designed to prevent damage to utility equipment and account holder premises. When the load on the service entrance reaches the breakaway threshold, the lines are safely disconnected, and they are downed de-energized.

Make quick power restoration safer for your service crews and the public with the Homac® Storm-Safe™ service entrance breakaway disconnect.

OSHAWA POWER ANNOUNCES NEW FACILITY

A critical infrastructure investment for increased electrification capacity needs

In September Oshawa Power welcomed The Honourable Sam Oosterhoff, Associate Minister of Energy – Intensive Industries, Oshawa Mayor Dan Carter, and Chair of the Economic & Development Services Committee Tito-Dante Marimpietri to 2072 Thornton Rd. North to announce plans for Oshawa Power’s new facility in North Oshawa.

This investment will consolidate all operational, administrative, and storage needs into one complex, allowing the local utility to overcome the logistical challenges of having departments spread across multiple buildings and storage yards, and improving organizational efficiency.

“We are thrilled to begin the process of moving to a new facility that will better accommodate our fleet, consolidate operations, and allow us to continue providing Oshawa with safe and reliable electricity for decades to come,” said Daniel Arbour, Oshawa Power President and CEO. “We look forward to enhancing our service capabilities, fostering innovation, and supporting our community from our accessible, state-of-the-art facility.”

The new 6.5-acre site will feature a modern two-storey office complex of approximately 30,000 square feet, along with an equipment storage yard, warehouse, and vehicle garage.

“This investment will enhance Oshawa Power’s logistical efficiency, allowing for better management and delivery of electricity as the city grows and energy demands increase,” added The Honourable Sam Oosterhoff, Associate Minister of Energy – Intensive Industries. “I am pleased to be here to celebrate this important step

Pictured are (from left to right): Oshawa Mayor Dan Carter, Oshawa Power President & CEO

Daniel Arbour, The Honourable Sam Oosterhoff, Associate Minister of Energy –Intensive Industries, and Chair of the Economic & Development Services Committee Tito-Dante Marimpietri.

toward a more resilient local energy infrastructure.”

Following a comprehensive needs assessment and site search, 2072 Thornton Rd. North was chosen for its proximity to Oshawa’s largest growth area and the site’s suitability to meet the utility’s operational needs. Construction is scheduled to commence no later than 2026, with completion and relocation from the current site at Metcalfe St. and Simcoe St. South anticipated in early 2027.

“Our community has benefited greatly from a dedicated local electric utility over the past 130 years,” said Dan Carter, Mayor of Oshawa. “As our economy and city continue to grow, Oshawa Power will play a critical role in supporting the development of the necessary infrastructure and capacity required for increased electrification. This new building is an exciting step forward.”

Oshawa Power is collaborating with a local architectural firm to ensure the building design meets accessibility, inclusivity, and sustainability goals. Preliminary renders have been developed, with final designs subject to further refinement during the design and construction phases.

Entegrus would like to sincerely thank our industry colleagues and partners for their invaluable support in making the 2024 EDA Western District Golf Tournament, benefiting the Strathroy Hospice, a success. Your contributions not only showcased the Power of Local Hydro but also made a meaningful impact on the community of Strathroy, raising $80,000. Together, we are making a difference.

BIRDIE PARTNERS

EAGLE PARTNERS

BOGEY PARTNERS

SPONSORS

CREATING CUSTOMER EXPERIENCE WITH INTENTION

NT Power has set its sights on standing out as a leading LDC in a rapidly evolving energy sector by emphasizing customer experience. From community involvement to implementing creative solutions, the team has undertaken various initiatives to enhance customer satisfaction and build strong engagement amongst customers and employees, ensuring that the communities it serves feel the benefit of having a local hydro company.

KEY INITIATIVES FOR ENGAGEMENT

NT Power’s commitment to customer engagement is evident in its active participation in local events and outreach that bring valuable resources directly to customers. By being present at community events such as parades, festivals, and home shows in Midland, Tay, and Newmarket, NT Power creates personal touchpoints that foster stronger connections with its customers.

In addition to community-organized events, the NT Power team orchestrated some specialized events such as:

• Electric Vehicle (EV) Roadshows: In partnership with Plug’n Drive, NT Power hosted EV Roadshow events in Newmarket and Midland to promote electric vehicle education. These events offered hands-on experiences through test drives and created an open forum for curious customers to ask questions without pressure to purchase.

• Low-Income Information Sessions: These open sessions, hosted by NT Power, provided a platform for direct engagement with customers, informing them about available support programs and ensuring they could access necessary resources. They also provided the opportunity for one-on-one meetings to review customers’

By being present at community events such as parades and festivals, NT Power creates stronger connections with its customers.

usage and discuss strategies to reduce costs by shifting energy usage or reducing consumption where possible.

As part of its forward-looking strategy, the organization has intentionally created relationships with other community organizations and schools to connect with customers where they are and make connecting a convenient and positive experience. By the end of 2024, the team will have participated in 19 community events and created countless face-to-face and personalized customer experiences.

Kelly McCann, VP of Customer & Employee Experience at NT Power, emphasizes the importance of community involvement and being visible and accessible, stating, “Our goal is to be there for our customers as a trusted advisor whenever they need us, ensuring their questions are answered, their concerns addressed quickly and efficiently, and that those who are eligible for assistance programs are connected with the proper support.”

Under the banner of “Powering with Purpose,” NT Power’s strategic plan for 2024-2028 focuses on leveraging technology and

building an enviable corporate culture to bolster customer and employee experiences while promoting sustainable practices and creating an environment that breeds innovative ideas. An undertaking and commitment of this size and scope takes consistent energy, dedication and a whole team approach. NT Power team members are all on board, participating in training and engaging in exercises to help shape and

By the end of 2024, the NT Power team will have participated in 19 community events.

Powering with Purpose

define the vision for a holistic approach to our customer’s experience. NT Power’s proactive approach to customer experience is a testament to its commitment to innovation, sustainability, and community engagement. By continuously evolving its services and actively participating in community life, NT Power enhances the customer experience and strengthens its role as a trusted partner and leader in the energy industry. By prioritizing community engagement and customer support, NT Power is poised to lead in an era of transformation with a focus on its people, customers, and communities.

UPCOMING EDA EVENTS

The Electricity Distributors Association (EDA) has a slate of exciting events planned right up until January 2027. Be sure to mark your calendars.

DEI CONFERENCE

Join us on Tuesday, November 5, 2024, for the EDA’s DEI Conference, at the Toronto Region Board of Trade. The agenda this year highlights 10 speakers over 5 sessions who will continue the conversation about diversity, equity, and inclusion. By fostering an environment where everyone feels included and valued, organizations can unlock the full potential of their workforce and contribute to a more equitable and just society.

EDIST25

(ELECTRICITY, DISTRIBUTION, INFORMATION SYSTEMS AND TECHNOLOGY CONFERENCE & EXHIBITION)

EDIST 2025 will take place January 14-16, at the Hilton Toronto/Markham Suites. EDIST brings together industry professionals, researchers, technology experts, and other stakeholders to discuss the critical challenges and unique opportunities associated with our

For more information on current and future events, please visit www.eda-on.ca/ EVENTS

changing energy landscape. Once again, EDIST will bring you 100+ exhibitors, over 25 sessions in three content streams and four plenaries.

ENERCOM

Mark your calendars and plan to attend EDA’s ENERCOM Conference March 16-17, 2025, at the Fairmont Royal York, in Toronto. ENERCOM, is a premier event in Ontario’s energy sector, renowned for its legacy of innovation and leadership. This annual conference showcases an array of top-notch speakers and thought leaders from various sectors, offering unparalleled insights into the bleeding-edge issues of our energy landscape. With a focus on critical themes and emerging trends, ENERCOM serves as a pivotal platform for anyone involved in the energy sector in Ontario, whether presently or in the future.

EDA AWARDS GALA 2025

Save the date for the EDA’s Awards Gala, March 17, 2025 at the Fairmont Royal York Hotel in Toronto. As the most prestigious electricity sector event of the season, the EDA will showcase excellence in our sector in a top-flight gala setting with unparalleled networking opportunities.

EDA CALENDAR OF EVENTS

• DEI 2024 - November 5 @ Toronto Region Board of Trade, Toronto, ON

• EDIST 2025 - January 14-16 @ Hilton Toronto/Markham Suites Conference Centre, Markham, ON

• ENERCOM 2025 - March 16-17 @ Fairmont Royal York, Toronto, ON

• Awards Gala 2025 - March 17 @ Fairmont Royal York, Toronto, ON

• EDIST 2026 - January 19-22 @ Westin Harbour Castle, Toronto, ON

• ENERCOM 2026 - March 22-23 @ Fairmont Royal York, Toronto, ON

• Awards Gala 2025 - March 23 @ Fairmont Royal York, Toronto, ON

• EDIST 2027 - January 18-21 @ Westin Harbour Castle, Toronto, ON

ENABLING DIGITAL TRANSFORMATION

In the utility sector’s ever-evolving landscape, innovation is not just a buzzword; it’s a necessity. Utilismart’s groundbreaking advancement in utility data-driven technologies and analytics is redefining and transforming the traditional utility business model. From managing poles and wires to becoming an Energy Services Company and Distribution System Operator (DSO), Utilismart is helping utilities lead the charge toward a more flexible & sustainable energy future, inspiring a new era of utility operations.

Learn more at www.utilismartcorp.com

CONNECTING COMMUNITIES THROUGH SUSTAINABLE SOLUTIONS

The way assets are managed continues to evolve. That’s why we continuously leverage technology to deliver best-in-class infrastructure and energy services. It’s how we ensure that your assets deliver optimal performance while keeping communities safe and connected. From concept and design to comprehensive field services, engineering, and construction, our integrated solution has you covered.

Visit OEC.CA to find out more or email us at info@oec.ca to get started.