POWERING INNOVATION
Ontario’s LDCs Lead on Enhancing Efficiency and Reliability
Elexicon & Western’s First-in-Canada Solution / 11
Alectra’s “GRE&T” Centre / 13
EDIST 2025 Highlights / 21
/ 24
FROM THE CHAIR
The Value LDCs Deliver Is Being Recognized
I am pleased to share significant updates following the Ontario Minister of Energy’s recent letter of direction to the Ontario Energy Board (OEB), and the Ministry of Energy’s new energy efficiency announcements made on January 7, 2025.
The Minister’s letter outlines the government’s priorities for the energy sector over the next three years. We are thrilled that many areas align with the Electricity Distributors Association (EDA) advocacy and policy files including advancing electrification, enhancing grid reliability, and promoting energy affordability. The OEB is expected to play a pivotal role in these initiatives, ensuring proactive leadership and stakeholder engagement.
The EDA remains committed to advocating for directional points from the Minster that will enable local distribution companies (LDCs) to invest in the future and serve our customers. We will continue to prioritize modernization efforts, stakeholder engagement, and the implementation of innovative solutions to meet the evolving needs of Ontario’s energy sector.
In addition to these directives, the Ministry of Energy announced a historic $10.9 billion investment in energy efficiency programs. This 12-year initiative aims to help families and businesses reduce energy costs and improve sustainability. The new Home Renovation Savings Program, launched on January 28, 2025, offers rebates of up to 30% for energy-efficient home improvements, including new windows, doors, insulation, smart thermostats, heat pumps, and rooftop solar panels
This program is designed to make energy efficiency upgrades more accessible and affordable for all Ontarians.
The EDA is very pleased that this announcement and related Ministerial Directive to the IESO recognize the knowledge and value that LDCs bring to eDSM, in the form of a $90-million to $150-million earmark for LDCs, per three-year period (i.e., $260-million to $600-million over 12 years). This important framework is not hampered by time-limited approaches. These funds enable LDCs’ to participate in eDSM framework.
Many members were directly involved in deliberations with the IESO and Ministry of Energy to achieve this policy directive, notably Rob Brewer (PUC Services), Scott Mudie (Oakville Hydro), and Jeff Quint (Enova). I extend my gratitude to these three gentlemen in particular and all EDA members for their ongoing support and collaboration. To the EDA team I say a big thank you for doing the heavy lifting to lay the successful groundwork for our members. Together, we are building a resilient and prosperous energy future for Ontario.
Sincerely,
Janice McMichael-Dennis President and CEO, Bluewater Power, and Chair of the Electricity Distributors Association
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HYDRO ONE ENERGIZES CHATHAM TO LAKESHORE TRANSMISSION LINE AHEAD OF SCHEDULE
Hydro One Networks Inc. announced the completion of the Chatham to Lakeshore Transmission Line, one year ahead of schedule. The line was energized on December 17, 2024, and its early completion reduced the estimated project cost approved by the Ontario Energy Board (OEB) by approximately $30 million. It adds approximately 400 megawatts to the electricity network to support the local agri-food and manufacturing supply chain in southwest Ontario. “This project is a shining example of what we can
achieve when we collaborate and work together with Indigenous communities, the province, municipalities, residents and landowners to deliver critical electricity infrastructure projects,” said David Lebeter, President and Chief Executive Officer, Hydro One. “Electricity is the backbone of our economy. This line is the first of five new transmission lines in southwest Ontario that will support growth and security in our local supply chains and continue to make Ontario an attractive place to live and invest.”
Through Hydro One’s industry-leading 50-50 equity partnership model, five First Nations have been offered the opportunity to invest in a 50 per cent equity stake in the transmission line component of the project.
PUC SERVICES INC. DONATES $12,000 TO CHRISTMAS CHEER
PUC Services Inc. donated $12,000 to Christmas Cheer, thanks to the overwhelming success of their recent E-billing Campaign. Additionally, staff and customers dropped off nearly 300 toys during a week-long toy drive, helping to bring joy and holiday magic to families and children in need throughout Sault Ste. Marie. The dual initiatives reflect PUC’s commitment to supporting the community during the holiday season. Through the E-billing Campaign, PUC pledged $20 for every customer who signed up for paperless billing, resulting in a substantial $12,000 contribution.
SECTOR SCAN
GRANDBRIDGE ENERGY UNITED WAY CAMPAIGN BREAKS
RECORDS
GrandBridge Energy is proud to announce the resounding success of its 2024 United Way Campaign. The campaign, led by employees and supported by GrandBridge Energy, raised a total of $43,289. This year marks the most successful GrandBridge Energy United Way campaign yet, thanks to the dedicated United Way Committee members and the generosity of all employees. GrandBridge Energy has raised over $124,000 for the United Way since 2022. Donations support both the United Way Waterloo Region Communities and the Brant United Way.
APPOINTMENTS
VINAY SHARMA, PART-TIME COMMISSIONER, OEB
Vinay Sharma was appointed as a part-time OEB Commissioner in November 2024. Dr. Sharma recently retired from London Hydro where he spent 26 years, the past 15 of which as Chief Executive Officer. Dr. Sharma brings a wealth of experience gained from leading this high-performing and innovative LDC that serves over 166,000 customers. Dr. Sharma holds a PhD in electrical engineering from the University of Saskatchewan, an MBA from the University of Regina, and is a Fellow of the Canadian Academy of Engineering. He is an adjunct professor in the faculty of engineering at the University of Western Ontario, is former Board Chair of the Electricity Distributors Association, and a former board member of both Electricity Canada and MEARIE.
CANADIAN NIAGARA POWER LAUNCHES NEW LIVE CUSTOMER OUTAGE MAP
Effective December 1, 2024, Canadian Niagara Power (CNP) was pleased to launch a Customer Outage Map. Residents can review the status of the outage, start time, and number of customers affected in the CNP service area. The new outage map can be accessed via computer, tablet, or smartphone.
NICOLLE BUTCHER, PRESIDENT AND CHIEF EXECUTIVE OFFICER, ONTARIO POWER GENERATION
The Board of Directors of Ontario Power Generation (OPG) has appointed Nicolle Butcher as President and CEO effective January 1, 2025. As OPG’s Chief Operations Officer, Nicolle oversaw one of North America’s largest, most diverse electricity generating fleets. In addition to her extensive operational experience, she has led the company’s corporate business growth and development, and commercial business functions, including energy trading and market affairs. “Nicolle’s appointment reflects her more than 25 years of delivering operational, safety, and performance excellence across virtually every aspect of OPG’s business,” said Wendy Kei, OPG Board Chair. “Looking to a future where low-carbon, reliable electricity will be the foundation for sustainable growth, there is no one better equipped to lead our next chapter.”
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SECTOR SCAN
ALECTRA IS TOP 2025 EMPLOYER
Alectra Inc. has been named one of the Greater Toronto Area’s Top Employers for 2025 by Mediacorp Canada Inc. for the fourth consecutive year. This prestigious recognition highlights the organization’s commitment to workplace excellence, innovation, community engagement and sustainability. “Being recognized as one of the GTA’s Top Employers speaks to the passion and commitment of our employees, who are at the heart of everything we do,” said Brian Bentz, President and Chief Executive Officer, Alectra Inc. “Their dedication to customer service strengthens our mission to empower communities and create a brighter, more sustainable future.”
OAKVILLE HYDRO’S PETER MICHAUD RECOGNIZED WITH SUSTAINABLE LEADERSHIP AWARD
Peter Michaud, Vice President, Sustainability and Chief Health and Safety Officer at Oakville Hydro, has been awarded the 2024 Sustainable Leadership Award by Electricity Canada. The award is presented annually to an individual who has shown extraordinary leadership in advancing sustainability, environmental stewardship and responsible energy practices within Canada’s electricity sector.
WESTARIO RECEIVES APPROVAL FOR CHANGES TO DELIVERY CHARGES
Westario Power has received approval from the Ontario Energy Board (OEB) to implement changes to its Delivery Charges, effective January 1, 2025. Delivery Charges cover the cost of delivering electricity from the generator to Westario Power, and then to homes or business. This includes costs to build and maintain transmission and distribution lines, towers and poles, and to operate provincial and local electricity systems. These rates will automatically be applied to customers’ bills.
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SECTOR SCAN
NIAGARA PENINSULA ENERGY INC. EBILL CAMPAIGN RAISES OVER $43,000 FOR SPCA
Niagara Peninsula Energy Inc. (NPEI) is thrilled to announce the success of its recent eBill campaign, which raised $43,870 for the Niagara SCPA and Humane Society. This “PAWS” on paper bills initiative highlights NPEI’s ongoing commitment to supporting their communities and promoting sustainable practices. The campaign, which ran from September 1, 2024, to December 31, 2024, encouraged customers to switch to paperless billing, with NPEI pledging to donate $10 to the Niagara SPCA and Humane Society for every customer who made the switch. The funds raised will help the Humane Society provide critical care, shelter, and adoption services to animals in need.
APPOINTMENTS
FEDERICO ZENI, INTERIM CHIEF FINANCIAL OFFICER (CFO), TORONTO HYDRO
Toronto Hydro Corporation has announced that Federico Zeni has been named Interim Chief Financial Officer (CFO). Mr. Zeni replaces Céline Arsenault, the former CFO who has left the Corporation. Mr. Zeni was formerly the Corporation’s Controller. “I am pleased that Federico has taken on the role of interim Chief Financial Officer. His extensive experience with our company and in the regulated electricity distribution industry will provide a smooth transition for Toronto Hydro’s solid financial team,” said Jana Mosley, president and CEO, Toronto Hydro.
BRAD DUGUID, PRESIDENT, ASSOCIATION OF MAJOR POWER CONSUMERS ONTARIO (AMPCO)
The Association of Major Power Consumers Ontario (AMPCO) announced that Brad Duguid has been appointed the new
Brian Wilkie, President and CEO of NPEI, emphasized the company’s commitment to making a positive impact. “As we are a local utility, we believe in supporting our communities. This campaign is a perfect example of how small actions—like choosing eBills—can add up to make a big difference. We’re proud to support the Niagara SPCA and Humane Society in their mission to care for and protect vulnerable animals.”
INNPOWER, INNSERVICES GENERATE SUPPORT FOR INNISFIL FOOD BANK
InnPower Corporation, alongside InnServices Utilities Inc., are proud to announce a contribution of $15,700 to the Innisfil Community Church Food Bank this holiday season. This collaborative effort from employees included donations of essential items such as food, clothing, toys, and gift cards — all aimed at providing much-needed support for individuals and families in the community. “InnPower and InnServices are deeply committed to supporting the communities we serve,” said Danny Persaud, CEO and president of InnPower and InnServices. “Our teams worked tirelessly to gather items that would make a real difference, especially during this time of year when the need is greatest. We’re honoured to partner with the Innisfil Community Church Food Bank to bring comfort and hope to local families.”
President to lead the organization through a key period of growth for the energy sector in Ontario. Brad has had a highly successful 30-year political career where he has had the privilege to hold multiple senior Cabinet Ministerial positions for over a decade. Since that time, he has continued his career in the private sector, advising clients on government relations, partnerships and stakeholder relations.
DAN GORMLEY, PRESIDENT, MMI
MEARIE has announced the appointment of Dan Gormley to the position of MMI President, effective January 21, 2025. During his four-decade career as a corporate partner at Goodmans LLP, followed by serving as a senior executive at a multinational energy company, Dan has been highly active within Ontario’s financial services, public utility, and energy sectors. He acted for many years as external Corporate Counsel to both MEARIE and many of its LDC members. Since 2023, Dan has served as Director on the MMI Board.
ELEXICON ENERGY AND WESTERN UNIVERSITY UNVEIL INNOVATIVE SOLUTION TO ENHANCE POWER QUALITY
Collaboration is at the heart of an innovative project between Elexicon Energy and Western University. The LDC and university have joined forces to tackle dynamic voltage control issues for utilities and large customers with a promising, cost-effective solution.
Several industries in Canada and worldwide, such as petrochemicals, mining, and automotive, are critically dependent on the stable operation of induction motors. To prevent these critical motors from shutting down due to voltage dips, organizations typically utilize a static synchronous compensator (STATCOM).
The Elexicon and Western collaboration focuses on the application of a Battery Energy Storage Systems (BESS) as a STATCOM, as developed by Western Professor Dr. Rajiv Varma. The BESS- STATCOM not only enhances power quality but also offers an easier, faster-to-install, and lower-cost alternative to traditional STATCOMs, particularly benefiting utilities and large customers with voltage-sensitive equipment, such as motors.
Since May 2023, Elexicon and Western have been working together on software and hardware simulation studies to implement the BESS-STATCOM technology for motor stabilization. Dr. Rajiv Varma together with his graduate students, have been conducting research at Elexicon’s facilities, utilizing the LDC’s system data with the support of staff. Today, at Elexicon’s corporate headquarters, Dr. Varma and his students demonstrated for the first time in Canada the implementation of this innovative BESS-STATCOM technology.
“Dr. Rajiv Varma, Western University and Elexicon are to be commended for their visionary collaboration, research and dedication to developing a forward-thinking technology that sets a benchmark for the industry,” said Teresa Sarkesian, President and
BESS-STATCOM technology on display at Elexicon’s headquarters
Cristian Arpino (Western Engineering grad student), Dr. Ken Coley (Dean of Western Engineering), Lincoln Frost-Hunt (VP of Digital and Innovation, Elexicon Energy), Dr. Rajiv Varma, Teresa Sarkesian (President & CEO, EDA), Jackie Rene (Manager of Technology Project Delivery at EE), Emmanuveal Arulseelan (Grid Advancement Engineer at EE) and Anand Janarthanan (Manager, Operation Technology and Innovation, Elexicon Energy)
CEO of the Electricity Distributors Association (EDA). “This project is a shining example of what can be achieved when academia and industry come together with a shared vision.”
This research was funded by the EDA’s LDC Tomorrow Fund, Natural Sciences and Engineering Research Council of Canada, MITACS and supported by cash and in-kind contributions from Elexicon.
“Elexicon is very proud of its relationship with Dr. Varma and Western University,” said Lincoln Frost-Hunt, VP of Digital and Innovation. “It is a privilege to be able to support this groundbreaking research.”
The integration of BESS with STATCOM functionality enhances power quality by smoothing out power fluctuations and providing backup power during short-term outages. This ensures a more reliable power supply and improves the quality of power delivered to end-users. Overall, the combination of solar PV, BESS, and STATCOM technology offers a multifaceted approach to improving grid performance, enhancing power quality, and reducing operational losses.
“I am excited to see the fruits of this unique Western-Elexicon partnership, offering first-in-Canada breakthrough solutions to the energy industry,” said Ken Coley, Dean of Western Engineering. “My
Since May 2023, Elexicon and Western have been working together on software and hardware simulation studies to implement the BESS-STATCOM technology for motor stabilization.
congratulations to the Western team led by Dr. Varma and Elexicon team led by Mr. Lincoln Frost-Hunt.”
The demonstration event at Elexicon’s Ajax, Ont., headquarters in November showcased this unique partnership and highlighted the importance of collaboration as we tackle the challenges facing the energy sector.
ABOUT WESTERN UNIVERSITY
Western University is a leading researchintensive university, and a global community of individuals focused on making a change in the world today. Western is ranked among the top 1% of higher education institutions worldwide. From fundamental to applied discovery and other scholarly activities, our scholars advance knowledge that provides tangible benefits for the economic, social, health and cultural development of citizens in London, in Canada and around the world.
ABOUT ELEXICON ENERGY
Elexicon Energy powers life’s most meaningful moments. As the fourth largest municipally owned electricity distributor in Ontario, our vision is to empower the communities we serve and help customers seize opportunities to ignite a better future. We provide more than 180,000 residential and business customers with reliable and affordable energy services. Elexicon Energy is owned by five municipalities: the City of Pickering, the Town of Ajax, the Town of Whitby, the City of Belleville and the Municipality of Clarington.
Dr. Rajiv Varma explains the BESS-STATCOM technology for motor stabilization
Lincoln Frost-Hunt, VP of Digital and Innovation at Elexicon Energy
ALECTRA GRE&T CENTRE CELEBRATES 5 YEARS OF IMPACT AND INNOVATION
By Gulnar Joshi
At a time when the energy sector faces unprecedented transformation, Alectra’s innovation hub focuses on collaborative progress.
The Alectra Green Energy & Technology Centre (GRE&T Centre), which recently celebrated its fifth anniversary, demonstrates how strategic partnerships and customerfocused innovation can reshape the utility landscape. The GRE&T Centre was inspired by the vision of Alectra Inc.’s President and Chief Executive Officer, Brian Bentz, who championed the mission to “Collaborate to Power a Better Tomorrow.” Following Alectra’s merger with Guelph Hydro in 2019, the Centre established its home in Guelph—a city renowned for its commitment to sustainability and forward-thinking initiatives.
The timing proved prescient. Global energy markets were undergoing fundamental shifts, driven by the urgent need to address climate change, rapid technological advancements and shifting consumer expectations. Governments worldwide were overhauling energy policies, and utilities were navigating new infrastructure requirements and service delivery models. Positioned at the intersection of these changes, the GRE&T Centre has helped champion some innovative projects.
DELIVERING CUSTOMER-CENTRIC SOLUTIONS
Over its first five years, the Alectra GRE&T Centre has demonstrated how utilities can evolve beyond traditional service models to lead in innovation.
One standout achievement is the evolution of the Centre’s Advantage Power Pricing (APP) into Ontario’s Ultra-Low Overnight (ULO) Pricing Plan, launched province-wide in May
2023. Partnering with three other utilities, Alectra gathered critical insights into consumer behaviour and cost savings, particularly for electric vehicle (EV) owners. These findings, presented to the Ontario Energy Board, directly shaped the development of the ULO plan, proving how pilot programs can successfully transition into broad policy initiatives.
Another milestone project was North America’s first local energy marketplace, the Independent Electricity System Operator (IESO) York Region Non-Wires Alternatives (NWA) Demonstration Project. This
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multiple-year initiative (2020–2023) broke new ground in distributed energy resource (DER) management, establishing frameworks for “stacked services” that maximize the value of local energy assets. Other programs like POWER.HOUSE® and Power.House Hybrid empowered homeowners to actively participate in the energy transition, turning passive consumers into engaged prosumers. Similarly, the AlectraDrive program helped address key barriers to EV adoption.
CELEBRATING FIVE YEARS OF IMPACT
The GRE&T Centre’s influence reaches far beyond individual projects, rooted in a philosophy of collaboration and visionary leadership. By bringing together a diverse network of industry leaders, government agencies, regulatory bodies and progressive stakeholders, the Centre has proven that when great minds come together, remarkable achievements follow.
In November 2024, Alectra commemorated the GRE&T Centre’s fifth anniversary with a special event at its Guelph office. The celebration brought together industry partners, community leaders and special guests to honour the Centre’s accomplishments and its legacy of driving innovation in clean energy solutions.
Geri Yin, incoming Vice President of the GRE&T Centre, welcomed guests, while Julia Zhu, Chief Digital and Innovation
Officer at Alectra, expressed gratitude to stakeholders and industry partners for their contributions to making the Centre a cornerstone of innovation in Ontario’s utility sector.
Guelph Mayor Cam Guthrie highlighted the Centre’s alignment with local values, stating, “Guelph has long been known for its forward-thinking approach to sustainability and innovation. Our community thrives on pushing boundaries, solving challenges and embracing new opportunities. The GRE&T Centre in Guelph is a testament to this spirit.”
As it embarks on its sixth year, the Alectra GRE&T Centre remains steadfast in its mission. The next chapter in its journey promises even greater advancements in clean energy technologies and innovative, customer-focused solutions.
WHAT CUSTOMERS ARE SAYING:
NWA Project:
“[The project] benefits us, it benefits the customers, it benefits the local grid and ratepayers. I think the pilot was a great experience over the last two years, and we’re hoping to see it maintained as a permanent feature of the local area.” — Bruce Ander, President & CEO, Markham District Energy
Power.House Hybrid:
“The financial savings were not the primary motivation for me, but the fact that we could help make the grid greener and that this pilot will inform the next generation of sustainable homes.”
From Alectra include Julia Zhu, Chief Digital and Innovation Officer; Brian Bentz, President & CEO; Board Director Pina D’Agostino; Board Chair, Norm Loberg; and Geri Yin, VP of the GRE&T Centre, along with Guelph Mayor Cam Guthrie.
Dominique O’Rourke, Councillor Ward 6 for Guelph, opened the event with a land acknowledgment.
Ken Yee Chew, Councillor Ward 6 for Guelph, gave closing remarks.
BUCKET TRUCK RETROFIT ENHANCES EFFICIENCY AT MILTON HYDRO
Milton Hydro Distribution Inc. is proud to announce the successful retrofit of one of its key fleet vehicles, a 2015 Posi-Plus 46’ Single Bucket Truck, with advanced electric power technology. This upgrade reflects Milton Hydro’s ongoing commitment to enhancing operational efficiency and safety while reducing environmental impact.
The retrofit, completed by Wajax at their Kitchener, Ont., facility, involved the installation of a self-contained unit powered by enclosed lithium-ion batteries. This unit drives an AC motor and pump, significantly reducing the truck’s diesel consumption and emissions by over 50%. With this retrofit, the truck can now operate for approximately 14-16 hours on a single charge, with the added flexibility of switching back to conventional engine power when needed. This type of bucket truck is typically used for service, maintenance, and capital project work on the energy grid within residential and industrial areas.
“This upgrade not only extends the life of our equipment, reduces our dependence on fossil fuels, and is more environmentally friendly, but it also enhances the safety of our operators and the public,” said Troy Hare, President and CEO of Milton Hydro. “The reduction in ambient noise levels allows our crews to communicate more effectively, contributing to a safer working environment.”
In addition to the environmental benefits, the retrofit aligns with Milton Hydro’s strategic goal of improving operational efficiency without compromising reliability or safety. By minimizing diesel engine use, the truck’s maintenance needs are expected to decrease, further contributing to cost savings and operational longevity, and being more environmentally conscious of emissions.
Milton Hydro is evaluating the possibility of retrofitting additional vehicles in its fleet in the near future, continuing its pursuit of innovative solutions that benefit both customers and employees as part of their long-term commitment to mitigate its carbon footprint, aligning with governmental Net Zero Emissions benchmarks for 2030 and 2050.
ABOUT MILTON HYDRO
Milton Hydro Distribution Inc. (Milton Hydro) is a local distribution company responsible for delivering electricity to more than 44,000 business and residential customers within the Town of Milton. A wholly owned subsidiary of Milton Hydro Holdings Inc., Milton Hydro has been providing safe, reliable, and affordable electricity service for nearly a century and is enabling the ‘electrification of everything’ to keep its customers powered for generations to come.
POWERING INNOVATION THROUGH GRID MODERNIZATION
Oshawa Power is leading the charge in grid modernization by integrating cutting-edge Fault Location, Isolation, and Service Restoration (FLISR) technology into its electrical distribution network. As the energy landscape evolves, so does our commitment to providing reliable, efficient, and safe power to our growing community.
Our efforts to modernize the grid have already transformed 40% of our distribution feeders into a fully integrated SmartGrid, with ongoing plans to expand. By combining advanced technology with a strategic, data-driven approach, we are not only
By investing in advanced technologies like FLISR, LOV, and centralized automation, we are ensuring a reliable and resilient energy future for our community.
improving reliability but also laying the groundwork for the future of energy distribution.
ENHANCING RELIABILITY WITH FLISR AND LOV
At the heart of our modernization initiative is the integration of FLISR technology and a complementary Loss of Voltage (LOV) function. FLISR improves reliability by detecting faults, isolating the affected section, and restoring power automatically or through remote control. In 2023, this helped reduce our average outage response time to 26 minutes and our customers’ average time without power to just 48 minutes.
LOV adds another layer of resilience by monitoring voltage levels across the grid. When voltage drops below a certain threshold, LOV facilitates source transfers to alternate feeders, ensuring that outages are momentary rather than prolonged. This capability has been pivotal
in reducing the System Average Interruption Frequency Index (SAIFI), minimizing feeder-level outages and improving overall reliability.
CENTRALIZED AUTOMATION FOR SMART DECISION-MAKING
The integration of these systems represents a centralized automation approach that draws input from strategically placed smart switches. Unlike solutions tied to specific vendors, our system is versatile, capable of utilizing diverse technologies to maximize effectiveness. By processing real-time data from the grid, our automation isolates faults and transfers feeders to alternate sources as needed.
This centralized intelligence ensures not only faster restoration times but also optimized fault management, reducing the impact of outages for customers and enhancing grid performance.
STRATEGIC INVESTMENTS FOR GRID MODERNIZATION
Through our Strategic Asset Management Program, Oshawa Power has adopted a forward-looking approach to identify key areas where FLISR and LOV integration yield the greatest benefit. Every system rebuild, whether planned or unplanned, incorporates smart components that expand these systems’ reach.
This methodical approach has allowed us to invest strategically, ensuring that modernization efforts provide maximum value to our customers. By pinpointing fault locations with precision, our control room and field crews can act with greater accuracy and efficiency, restoring service faster and improving overall grid performance.
Through our Strategic Asset Management Program, Oshawa Power has adopted a forward-looking approach to identify key areas where FLISR and LOV integration yield the greatest benefit.
A VISION FOR THE FUTURE
The transformation of Oshawa’s local grid into a SmartGrid reflects our commitment to innovation and sustainability. By investing in advanced technologies like FLISR, LOV, and centralized automation, we are ensuring a reliable and resilient energy future for our community.
As we work toward connecting the entire grid, Oshawa Power remains at the forefront of energy transition efforts, setting a standard for reliability, efficiency, and safety. Our modernization efforts are not just powering the present—they are shaping the future of energy for our customers and beyond.
POWERING INNOVATION
Managing risk in new technologies and innovative solutions implementations
By David Florio, Partner, Risk Services, Doane Grant Thornton LLP
There are a lot of benefits to grid modernization as local hydro utilities and equipment companies look to invest in technologies and innovative solutions to deliver power. Companies should understand that implementing new solutions, especially large-scale solutions, have potential risks associated with them where risk is equal to anything that may affect an ability to meet objectives.
With any large-scale investment in technology and new innovative solutions, and/or digital transformations, organizations should take a holistic approach to the overall project and ensure they have appropriate processes and controls related to defining
Creating an integrated IT environment requires thoughtful planning, the right technology choices, and continuous management.
project and technology requirements (including functionality and security), budget and timelines, and resources (both financial and people).
As a result, management should look at the overall project from a People, Process, and Technology perspective. If we look at the overall needs of the project being the legs of a three-legged stool, if any one of the legs (People, Process, Technology) is shorter than the others or missing, the stool will fall over. So too will the implementation of technology and solutions in meeting the objectives of the organization.
From a risk management point of view, what will organizations need to look at ensuring is in place to help increase the likelihood of a successful implementation?
Requirements Definition – it is critical to define the requirements up front and develop or select solutions that will meet the mandatory requirements at a minimum and address other ‘nice to have’ requirements as well. Requirements that
should be considered include, but are not limited to:
à Functionality – define requirements that detail what the system will need to do from a functional and process/ controls perspective.
à Security – understand what security requirements the system will need to have related to provisioning of appropriate access to users, restricting access from unauthorized users, and providing appropriate segregation of duties across users as needed.
à Useability – develop requirements related to ease of use for end users to aid in adoption and training of the new technology/solution.
Managing Data
à Clean data (data and information overload) – if there is a transition from a legacy system to a new system, ensure data from the old system is cleansed (i.e. remove duplicates, delete unnecessary data, consolidate data, etc.) to allow for a smoother migration of information from the old to the new systems.
Security and Access Controls
à System and Data Access – establish processes and controls in the new system to ensure only authorized internal users are given access to
If we look at the overall needs of the project being the legs of a threelegged stool, if any one of the legs (People, Process, Technology) is shorter than the others or missing, the stool will fall over.
system functionality and data as needed, restrict access to unauthorized users, and provide appropriate level of access to outside users as required (i.e. vendors and customers through appropriate and secure portals).
à Security – configure new systems to restrict access appropriately and interface with other systems as needed in a secure manner.
à Segregation of Duties – provide access to authorized users that promotes appropriate segregation of duties where one user is not able to perform multiple incompatible functions or actions.
Project and Change Management
à Project Management – implement project management processes to help ensure that the appropriate solutions are identified and developed/selected, required resources for the implementation are identified and sourced, ongoing status is communicated to relevant stakeholders throughout the project, and a final go/no go decision is made by authorized stakeholders once the project/technology/solution is ready to be launched.
à Change Management – the people side of change management is just as important as the technology change. Ensure people understand their role in the project, how they will be engaged in testing, and provide training to users so they are confident and ready to utilize the new technology or solution when it goes live.
Creating an integrated IT environment requires thoughtful planning, the right technology choices, and continuous management. As organizations go through these large changes, it is important to ensure there is a process in place to identify, assess, and manage relevant risks to an acceptable level. This will help increase the likelihood of a successful roll out.
GREATER SUDBURY HYDRO WARNS OF WIRE THEFT DANGERS
Break-ins, vandalism, and theft continue to be an issue at electrical substations, storage yards and general infrastructure owned by utilities across North America, including Greater Sudbury Hydro (GSH). Thieves cut through fences, trespass onto property, and damage installations, in their search for copper wire.
“What they are doing is extremely dangerous. They run the risk of receiving severe electrical shock, which would likely be fatal,” said Scott Crew, GSH Operations Superintendent. “They are cutting copper bonding off of live infrastructure throughout the city, sometimes climbing tall fences and structures that are hazardous. The risk of serious injury or death is high.”
There has been a significant increase in theft of copper from hydro pole lines across the city. In most cases, copper-clad steel wire, which has little to no scrap value, is taken. “Even with metal-theft prevention measures like camouflaged wire, mechanical barriers, reinforced barbed wire fencing, security signage and multiple outdoor
There has been a significant increase in theft of copper from hydro pole lines across the city.
GSH strongly encourages everyone to avoid damaged equipment and, if you witness a crime in progress, promptly call 911 to alert law enforcement.
“What they are doing is extremely dangerous. They run the risk of receiving severe electrical shock, which would likely be fatal.”
- Scott Crew, GSH Operations Superintendent
cameras, those breaking-in are getting more brazen,” said Joan Gatien, GSH’s Purchasing Agent.
In the process, fencing gets damaged and electrical equipment is vandalized. This consumes valuable time and resources as costly repairs are required. “Copper wire theft is not only a serious safety concern for those attempting to steal, but it could also lead to electricity outages for customers as equipment requires repair,” said Crew.
GSH strongly encourages everyone to avoid damaged equipment and, if you witness a crime in progress, promptly call 911 to alert law enforcement. Your actions could help prevent serious injuries or even save a life.
ABOUT GREATER SUDBURY HYDRO
Greater Sudbury Hydro Inc. distributes electricity to over 48,200 customers within the City of Greater Sudbury and the Municipality of West Nipissing. We maintain 26 substations with the latest computerized technology to supply reliable electricity to residential and commercial customers, and ensure our communities have the electrical infrastructure to grow and prosper.
EDIST 2025 CONFERENCE HIGHLIGHTS
By Peter Vickery, Country Head - Canada, Smart Energy Water, and Chair of the EDA Commercial Member Steering Committee
EDA’s highly anticipated EDIST 2025 conference took place from January 14-16 in Markham, Ont. This annual event brought together industry leaders, innovators, and energy sector professionals to discuss the latest trends, challenges, and advancements in the electricity distribution sector.
KEYNOTE SPEECHES AND PANELS
The conference began with a welcome and opening remarks, followed by a powerful keynote address by renowned biologist and television presenter, Dan Riskin. His speech set the tone for the event, emphasizing the importance of curiosity and innovation.
Several panel discussions covered a wide range of topics, including grid modernization, cybersecurity, and the integration of renewable energy sources. Notable sessions included “Utility-Scale Batteries as Non-Wires Alternatives in Distribution Grids” and “AI-Driven Energy Future: Transformation in Customer and Workforce Experience.”
INNOVATIVE TECHNOLOGIES AND SOLUTIONS
The exhibit hall was a central feature of EDIST 2025, showcasing a wide array of innovative technologies and solutions aimed at transforming the electricity distribution landscape. Exhibitors demonstrated cutting-edge products and services, including advanced metering infrastructure, energy storage systems, and electric vehicle (EV) charging solutions.
WORKSHOPS AND TRAINING SESSIONS
The conference featured plenary and educational sessions, providing attendees with innovative perspectives and practical knowledge. These sessions covered topics, such as the rise of data centres, non-wire alternatives and customer outage notification strategies.
One particularly well-received plenary session focused on “Cybersecurity and Managing Performance Health of Operational Technology”, featuring Rushton Johnson from Cisco.
NETWORKING
EDIST delivered ample networking opportunities for attendees to connect with peers, share insights, and forge new partnerships. The networking events included a welcome reception hosted by OEC, industry luncheons, and the annual casino night dinner. These events provided a relaxed atmosphere for participants to discuss potential collaborations and exchange ideas.
Several panel discussions covered a wide range of topics, including grid modernization, cybersecurity, and the integration of renewable energy sources.
As always, the industry’s volunteer musicians delivered after-hours entertainment for night hawks. Throughout the event, visual artist Robyn Lightwalker created a commemorative mural for EDIST 2025 with attendees invited to add their own personal artistic touches. Her mural captured the spirit of EDIST and its memorable years at the Markham Hilton.
FINAL SESSION: KEEP ON ROCKING IN THE UTILITY WORLD
The final session of EDIST 2025 was a memorable and heartwarming event, featuring key insights and reminiscent stories from industry veterans, many of whom helped establish EDIST over two decades ago. Together, they delivered a powerful message on the value of getting involved in association working groups and industry committees, and networking at conferences like EDIST.
EDIST 2026: A NEW ERA, A NEW LOCATION
Planning for EDIST 2026 is already underway, including preparations to move to the Westin Harbour Castle in Toronto for January 19-22, 2026. While the Markham Hilton location has served EDIST well for many years, in recent years the event has hit sold-out capacity limits, with a waiting-list for exhibit floor space and standing room-only for conference sessions.
I look forward to seeing everyone next year at the Westin Harbour Castle, where EDA can grow this important electricity sector conference and trade show and accommodate more attendees and exhibitors. As the industry evolves, events like EDIST will remain essential in driving progress and fostering a shared vision for a sustainable energy future.
ONTARIO’S LDCs EXCEL IN CUSTOMER SERVICE
By Mike Chopowick, VP, Member Relations, Communications & Marketing
In December 2024, the Ontario Energy Board (OEB) released its 2023 utility scorecard, highlighting the exceptional customer service performance of the province’s local distribution companies (LDCs). Every year, the OEB uses utility scorecards to track and show comprehensive performance information for each electricity distributor in Ontario.
The scorecard evaluates various aspects of customer service, including timely connections, appointment scheduling, call handling, and billing accuracy. Here’s a detailed look at how Ontario’s LDCs have excelled in these areas.
TIMELY CONNECTIONS
Average LDC Score – 98.2% ü
One of the key metrics for customer service is the timely connection of new residential and small business services. A connection for a new service request for a low-voltage (<750 volts) service must be completed within five business days from the day on which all applicable
service conditions are satisfied, or at such later date as agreed to by the customer.
This requirement must be met at least 90% of the time on a yearly basis. Many LDCs achieved perfect scores in this category, connecting new services on time 100% of the time. Out of the 55 LDCs evaluated, 30 achieved perfect 100% scores, and 54 out of 55 LDCs either met or exceeded the OEB’s target.
APPOINTMENT SCHEDULING
Average LDC Score – 99.3% ü LDCs also excelled in meeting scheduled customer appointments on time, demonstrating their commitment to reliability and customer convenience. To meet the target, an LDC must offer to schedule the appointment during the distributor’s regular hours of operation within a window of time that is no greater than four hours. The distributor must then arrive for the appointment within the scheduled timeframe.
This requirement must be met at least 90% of the time on a yearly basis. Out of the 55 LDCs, 35 achieved perfect 100% scores, and every LDC surveyed either met or exceeded the OEB’s target.
CALL HANDLING
Average LDC Score – 87.7% ü
The ability to answer telephone calls promptly is another critical aspect of customer service. Many LDCs achieved high
30 seconds
To meet the standard for answering calls on time, the utility’s call centre staff must answer phone calls during regular call centre hours, within 30 seconds of receiving the call directly or of having the call transferred to them.
scores in this area, ensuring that customer inquiries are addressed quickly and efficiently.
To meet the standard for answering calls on time, the utility’s call centre staff must answer phone calls during regular call centre hours, within 30 seconds of receiving the call directly or of having the call transferred to them. This requirement must be met at least 65% of the time on a yearly basis. Out of the 55 LDCs, 20 achieved scores of 95% or higher (5 LDCs scored 100%), while 54 out of 55 LDCs either met or exceeded the OEB’s target.
BILLING ACCURACY
Average LDC Score – 99.6% ü
Accurate billing is essential for maintaining customer trust and satisfaction. Many LDCs achieved near-perfect scores in billing accuracy, reflecting their dedication to precision and transparency.
For this customer service measure, the OEB uses a simple formula to determine the number of accurate bills issued expressed as a percentage of total bills issued. It is calculated as:
= (Total number of bills issued for the year – Number of inaccurate bills issued for the year) / Total number of bills issued for the year
This requirement must be met at least 98% of the time on a yearly basis. Out of the 55 LDCs, 53 achieved scores of 98% or higher.
ONTARIO’S LDCS PUT CUSTOMERS FIRST
The OEB scorecard highlights the outstanding customer service performance of Ontario’s LDCs. Their commitment to timely connections, reliable appointment scheduling, prompt call handling, accurate billing, and high customer satisfaction demonstrates their dedication to serving the needs of their communities. As Ontario continues to grow and evolve, our LDCs will play a crucial role in ensuring that customers receive the highest level of service and support.
Power Projects need People Power.
With
DISTRIBUTION GRID MODERNIZATION AND ENHANCEMENTS
A Crucial Step for Ontario’s Local Distribution Companies
As Ontario moves towards a sustainable energy future, the modernization of the distribution grid is becoming increasingly vital. LDCs are at the forefront of this transformation, tasked with ensuring reliable, efficient, and resilient electricity delivery. The EDA’s recent “Solving Grid-Lock” vision paper explored key aspects of distribution grid modernization and enhancements, highlighting their importance for LDCs in Ontario.
THE NEED FOR GRID MODERNIZATION
Grid modernization is not merely an end goal but a continuous process driven by evolving grid conditions and technological advancements. The primary objective is to maintain a reliable last-mile electricity supply amidst growing electrification and the integration of Distributed Energy Resources (DERs). Metrics such as cost-of-service, reliability, resilience, and carbon emissions per unit of energy are used to measure progress.
Several factors motivate LDCs to develop grid modernization plans, including:
Customer and Stakeholder Expectations: Modern customers demand reliable and affordable power, and LDCs must meet these expectations while adhering to established service standards.
Changing Climate: With more extreme weather events, LDCs need to focus on climate resilience to ensure uninterrupted power supply.
Clean Energy Goals: Both customers and governments are pushing for clean energy solutions, necessitating the integration of renewable energy sources.
Technological Advancement: The rapid pace of technological innovation
Figure 1: LDC Functionalities Enhanced by Technology Adoption
requires LDCs to adopt new technologies to safeguard aging infrastructure and integrate DERs.
Modernizing the grid involves deploying various technologies that enhance LDC capabilities, for example, enhanced grid visibility and control. Enabling LDCs to deploy sensing and monitoring technologies can help provide real-time data on grid conditions. This enhanced visibility allows LDCs to better understand and manage the flow of electricity from DERs, such as solar panels, wind turbines, and energy storage systems. With real-time data, LDCs can optimize the operation of DERs, ensuring they are efficiently integrated into the grid.
Technological investments enable LDCs to improve system availability, visibility, and flexibility. For instance, automated devices can dynamically adjust grid operations, minimizing downtime and enhancing system reliability. Non-Wires Alternatives (NWAs) can reduce the need for infrastructure expansion, while demand-side management services help customers manage their usage and costs.
BENEFITS FOR CUSTOMERS
These grid modernization enhancements also have several benefits for customers. These benefits include improved reliability and resilience, with modernized grids better equipped to handle power outages and disruptions, ensuring a more reliable electricity supply. This means fewer and shorter power outages for consumers. Customer service will also improve, with LDCs better able to offer new services such as real-time outage reporting, customized energy usage insights, and tools to help manage electricity consumption. These services empower consumers to make informed decisions about their energy use. By integrating renewable energy sources and DERs, modernized grids also support the transition to cleaner energy. Customers can benefit from programs that promote the use of solar panels, electric vehicles, and energy storage systems, potentially reducing their carbon footprint and energy costs.
IMPORTANCE FOR ONTARIO’S LDCS
For Ontario’s LDCs, grid modernization is crucial for several reasons. As
To learn more about Solving Grid-Lock, including the full document, footnotes and appendices, please visit: https:// www.eda-on.ca/ Advocacy/Researchand-Reports or scan the QR code above. Grid modernization is not merely an end goal but a continuous process driven by evolving grid conditions and technological advancements.
electrification increases, LDCs must invest in infrastructure to handle higher demand and integrate new energy sources, making these enhancements vital for meeting future demand. It is also important for ensuring reliability and resilience, with modernized grids better equipped to handle extreme weather events and other disruptions, ensuring a stable power supply.
Distribution grid modernization and enhancements are essential for Ontario’s LDCs to meet the challenges of a rapidly evolving energy landscape. By investing in advanced technologies and adopting adaptive strategies, LDCs can ensure reliable, efficient, and equitable electricity delivery, supporting Ontario’s transition to a sustainable energy future.
ADVOCACY IN ACTION
ENERGY MINISTERS ANNOUNCE NEW ENERGY EFFICIENCY MEASURES AND RENEWED DSM ROLE FOR LDCS
On January 7, 2025, Energy Ministers Stephen Lecce and Sam Oosterhoff announced that the Government of Ontario is investing $10.9 billion in energy efficiency measures for a 12-year period starting January 2025. The enduring funding commitment will be closely managed by the IESO in four three-year increments, with a mid-point review at year six.
The EDA began advocating for LDCs to be provided funding for CDM activities in 2022 and has been working closely to support the IESO-LDC Demand Side Management Working Groups (DSM WGs) to develop an enduring approach to electricity energy efficiency that harnesses LDCs’ longstanding and trusted relationships with Ontario’s electricity customers.
The EDA is pleased this announcement and related Ministerial Directive to the IESO recognizes the knowledge and value that LDCs bring to eDSM, in the form of $90 to $150 million for LDCs, per three-year period (i.e., $360 to $600 million over 12 years).
From 2nd on the left: Lesley Gallinger (IESO), Sam Oosterhoff (Associate Minister of Energy), and Stephen Lecce (Minister of Energy & Electrification) announce new energy efficiency measures on January 7, 2025.
OEB DRAFT REPORT ADOPTS EDA’S RECOMMENDATIONS ON FLEXIBILITY IN VULNERABILITY ASSESSMENTS
The Ontario Energy Board (OEB) has issued a draft version of the Vulnerability Assessment (VA) Report as a part of its Vulnerability Assessment and System Hardening (VASH) initiative, along with the VA Toolkit, a resource designed to assist distributors in preparation of VA analyses. Stakeholders were invited to provide written feedback on the VA Report and VA Toolkit by January 23, 2025.
The EDA provided a submission with several recommendations for the OEB’s consideration in developing its draft version of the Vulnerability Assessment Report, and VA Toolkit. This submission highlighted the necessity for the OEB to balance flexibility within the distributors application process and a level of standardization which would avoid lengthy debate during the review process of vulnerability assessments in the sector.
In a review of the draft materials, the EDA is pleased to report the successful adoption of our recommendation within the released documents.
The OEB has incorporated our recommendations for flexibility within the materials by offering two variations of vulnerability assessments. In section 2.4 (pg 7) of the report, the OEB specifically cited the EDA’s feedback as emphasizing the importance of flexibility in the OEB’s approach.
EDA MEETS WITH PARLIAMENTARY ASSISTANT JOHN YAKABUSKI MPP
In December, EDA staff Derek Nardone & Antonio Brieva met with John Yakabuski (MPP Renfrew–Nipissing–Pembroke), the Parliamentary Assistant to the Minister of Energy and Electrification. The EDA and MPP Yakabuski held a robust discussion on how the essential role of Ontario’s local hydro utilities is vital in providing clean, reliable, and affordable electricity.
EDA RECOMMENDATIONS ON PROVINCIAL INTEGRATED ENERGY PLAN
In December, the EDA submitted comments on the government’s proposal to develop an integrated energy plan and its vision for the sector. In the submission, the EDA emphasizes the need for greater clarity on grid modernization and outlines the necessary policy and regulatory enablers for modernizing Ontario’s distribution system. In addition to creating a clear vision, the EDA recommends the government provide firm policy direction and support for foundational grid modernization investments, empower LDCs to take on new roles in grid management, encourage customer adoption of innovative technologies, revisit traditional rate funding approaches, establish new funding methods, and clarify the roles of regulatory agencies. The submission also addresses issues related to distributed energy resources, net metering, and last-mile connections.
OEB CONSULTATION: ADVANCING PERFORMANCEBASED REGULATION
The EDA submitted comments to the OEB on its performance-based rate regulation consultation. The OEB commissioned Christensen Associates to review utility remuneration models in Ontario and five other jurisdictions, including performance incentive mechanisms (PIMs). This submission is crucial for local distribution companies as it aims to ensure regulatory changes are practical, tailored, and supportive of their unique operational contexts, ultimately benefiting both the utilities and their customers. EDA’s recommendations include:
Avoiding duplicative or complex PIMs and reduce complexity and confusion.
Aligning incentive funding with performance, customer values, and policy priorities.
Include flexibility and optionality for PIMs tailored to individual distributors.
Develop PIM targets which are specific to each distributor’s own circumstances and individual improvement and performance.
Use reward-only PIMs to incentivize higher performance without unintended consequences on other areas of investment and to protect customer preference.
Tony Brieva (EDA), John Yakabuski MPP (Parliamentary Assistant to the Minister of Energy), Derek Nardone (EDA) at Queens Park
UPCOMING EVENTS
The EDA has a slate of exciting events planned for the next two years, be sure to mark your calendars.
EDA’S ENERCOM 2025
Join us for EDA’s ENERCOM March 16-17, 2025 at the Fairmont Royal York Hotel in Toronto. EDA’s ENERCOM conference unparalleled networking opportunities with industry leaders and innovators in the energy sector. Participants will gain insights into the latest economic and public policy trends shaping the future of energy. ENERCOM also provides attendees with a platform for sharing best practices and exploring collaborative solutions to current challenges.
EDA AWARDS GALA 2025
The evening of March 17, 2025, right after Enercom at the Fairmont Royal York Hotel in Toronto, is EDA Award’s Gala. As the most prestigious electricity sector event of the season, the EDA will showcase excellence in our sector in a top-flight gala setting with unparalleled networking opportunities.
SPEAKER SPOTLIGHT
Nicolle Butcher, President & CEO, Ontario Power Generation “Ontario as an Energy Superpower”
Will Stewart, Senior Vice President, Enterprise Canada & Chris Benedetti, Managing Partner, Sussex Strategy Group “Gauging the political landscape: In Ontario and Canada”
Gitane De Silva, Former CEO, Canada Energy Regulator
“Cross-Border CurrentsThe Ripple Effect of U.S. Public Policy on Canada’s Energy Landscape”
Nikolas Badminton, Futurist
“Facing our Futures”
Faisal Kazi, President & CEO, Siemens Canada Ltd. “Shaping the Future of Energy”
EDA CALENDAR OF EVENTS
March 16-17, 2025
@ Fairmont Royal York, Toronto, ON
March 22-23, 2026
@ Fairmont Royal York, Toronto, ON
March 17, 2025
@ Fairmont Royal York, Toronto, ON
March 23, 2026
@ Fairmont Royal York, Toronto, ON
May 8, 2025 @ Toronto
January 19-22, 2026
@ Westin Harbour Castle, Toronto, ON
January 18-21, 2027
@ Westin Harbour Castle, Toronto, ON
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