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Serving the Canadian rental industry for 45 years. www.canadianrentalservice.com
New
An introduction
by Mike Lacey
New editor takes the helm of Canadian Rental Service
am terrible at introductions.
IIt could be a result of being reserved (the shy guy’s word for being shy). Whatever the case, I don’t often know where to begin without it coming across as phony or insincere.
So, bear with me.
I’m going to attempt to keep things simple. About me: I’m 47 (48 in just a few months, which is, quite frankly, terrifying to consider). I grew up and still live in Peterborough, Ontario. I am married to a wonderful, understanding woman and we have two amazing children – a 17-year-old boy and a 14-year-old girl.
I spent much of my writing career covering community news across southern Ontario, first as a reporter, then assignment editor and eventually as a managing editor of eight community newspapers.
If you have a story to share, know a person we should profile, or an issue we should cover, let me know.
During my career, I have covered local business, municipal government, the health care system and transportation networks. Through it all, I have always been most happy when writing about people. That’s what the stories are always about.
If you have a passing familiarity with the news business, you likely know it’s in a vice. The rise of the internet has cut deeply into the industry, which relies heavily on advertising revenue.
That impact resulted in the newspapers shuttering and finding myself as a writer without a platform. I was among 600 others who found out via a Zoom call that our company was no more. That was not a good day.
Thankfully, a couple months after I found myself as a writer without a home, I was lucky
enough to sign on with Annex Business Media. I have spent the past year as editor of Rock To Road magazine, which covers Canada’s aggregate and roadbuilding sectors. Then, in November, I was asked to add Canadian Rental Service to my portfolio.
My philosophy on the media business is simple. We exist to provide our readership with accurate and reliable information, the kind of information they need to make decisions in their work and life.
The decline of the media industry is robbing people of that. It’s odd that in a world increasingly relying on data, it’s becoming more difficult get honest, accurate information. People suffer when they can no longer make informed decisions. My goal is to provide that information.
Rounding out the Canadian Rental Service editorial team is associate editor Macenzie Rebelo. She signed on a few months before I did so I consider her the veteran of the team.
In my brief few months in this role, I am doing all I can to learn about the industry, its challenges and its opportunities. What I’m finding is this diverse industry has many interesting stories to tell and I can’t wait to help tell them.
Taking over for outgoing editor Patrick Flannery will be a definite challenge. Thankfully, Pat is still with our company and I can lean on him for advice when needed. He’s already proven invaluable in giving me the lay of the land.
My door is always open. But, since I don’t have an office, treat my email or cellphone as a door. If you have a story to share, know of a rental store we should profile, an issue effecting the industry we should dig into, let me know.
My email is mlacey@annexbusinessmedia.com and my cell is 1-289-221-8946. CRS
INDUSTRY NEWS
CRA ANNOUNCES 2025 BOARD OF DIRECTORS
The Canadian Rental Association (CRA) shares the results of the 2025 Board of Directors election. The following individuals have been newly elected to the CRA Board of Directors:
• Warren Carriere, Cooper Equipment Rentals
• Shelley Cole, GNS Equipment Rentals
• Kenny Suzor, Festival Tent and Party Rentals
• These new directors will join our dedicated returning board members:
• Sheldon Fingler, president, of Infinite Event Services
• Brett Armstrong, president-elect, Double R Rentals
• Mike Maltby, Ingersoll Rent-All
• Valerie Moreau, Location Moreau
• Rakesh Singh, Little Electric
• Asif Zaidi, Meadowvale Party Rentals
The newly elected directors will begin their terms following the Annual General Meeting, at which time the full board will convene to elect a secretary or treasurer for the upcoming year.
“We are excited to welcome our new directors and recognize our returning members, all of whom bring exceptional expertise and commitment to the CRA,” said Melanie Misener, executive director of the CRA. “Their leadership will guide us as we continue to serve our members and advance the rental industry in Canada.”
BATTLEFIELD EQUIPMENT RENTALS OPENS NEW ONTARIO LOCATIONS
Battlefield Equipment
Rentals, a Canadianowned and operated rental equipment and related services provider, has opened two new locations in St. Thomas and Pembroke, Ont. This expansion brings the company’s total number of locations to 70, reinforcing its commitment to serving eastern Canada’s construction and industrial sectors.
The St. Thomas location will be a critical branch for civil and industrial markets. This hybrid store will offer a comprehensive range of rental equipment, new and used equipment sales, specialty tools, building products, safety
supplies and safety training programs. Heather Aristone will lead the St. Thomas location as branch manager, supported by general manager Gary Bidelman, regional manager Jason Kudrey, sales manager Pat Fox and service manager Erik Robinson.
The Pembroke location will be under the leadership of branch manager Dirk Beimers, general manager Margie Davis, regional/sales manager Tim Sims and service manager Liam Ball.
“The opening of our new locations in St. Thomas and Pembroke marks a significant milestone for Battlefield Equipment Rentals. These branches will not only enhance our service capabilities but support the growth and success of our customers across eastern Canada,” said David White, marketing manager at Battlefield Equipment Rentals.
AT-PAC HIRES NEW MANAGING DIRECTOR FOR CANADIAN MARKET
AT-PAC has appointed Allan Hazzard as managing director of Canada.
AT-PAC has operated its Canadian branch in Edmonton, Alberta since 2000, which has more recently operated alongside the U.S. operations under a single North American regional structure. As part of Hazzard’s appointment, Canada will transition to its own local management structure to further support recent and anticipated growth into new markets in Eastern and Western Canada.
“The appointment of Hazzard is a strategic step forward and will enable us to build off the existing talented team and our almost 25-year history in Canada to expand our presence and better service our customers in important markets across
Canada,” said Josh Dundon, CEO at AT-PAC.
Based in Calgary, Alta., Hazzard brings more than 20 years of leadership experience, including the past decade in the modular building industry with WillScot and contributes a wealth of expertise in scaling businesses across Canada. His executive roles in commercial leadership and general management, both in Canada and the U.S., have equipped him with deep knowledge of asset-intensive businesses servicing the industrial and commercial sectors.
As managing director for Canada Hazzard will be responsible for leading and driving AT-PAC’s next phase of growth across the nation. This includes leading the existing Edmonton-based team and implementing our Canada-wide strategy ensuring a strong sale, commercial and operational structure to support our customers and continued growth into new markets.
Pembroke Battlefield Equipment Rentals location.
Allan Hazzard
ARA RENTAL HALL OF FAME 2024 INDUCTEES ANNOUNCED
Each year, the American Rental Association (ARA) honours individuals for outstanding service to the association and the rental industry. The ARA created the Rental Hall of Fame in 2000. The three inductees this year are Bick Jones, Peter Lancken AM and David Wilcox II.
Bick Jones, Total Tent Solutions – Houston, Texas
Jones entered the event rental industry in 1986 after building a successful career in banking. He and his partner were looking for a small business to purchase their broker suggested an event rental company. After doing some research, Jones purchased Cannonball Party Rental in Dallas in February 1986.
Jones’s financial growth strategies, with the experience of Cannonball staff, made the venture a success. From there Jones went on to serve in leadership roles across the country ranging from general manager to COO and CEO.
Testimonials reveal that Jones was generous in sharing his experience in business management and his ideas for innovative rental concepts. During his career, Jones served on numerous ARA committees, task forces and panels. He received the ARA Rental E-Web Party Award in 2004 and has been a panelist for The ARA Show many times.
Jones officially retired in May 2022. He now works with his son’s company Total Ten Solutions on a parttime basis.
Peter Lancken AM, Kennards Hire, Seven Hills – New South Wales, Australia
Lancken’s rental career began in 1978 with GKN, an Australian scaffolding company. He later moved to the United States to establish and run a rental business for GKN in southern California. With four years under his management, Lancken created a $50 million business with a network of 38 branches.
When GKN divested its business in Australia in 1994, Lancken negotiated a deal with Andy Kennard to buy the balance of GKN. Soon after, Lancken took on the role of managing director of the Kennards Group in 1995. Lancken pursued his vision to create a national footprint with the Kennards Hire brand and develop
a network of branches around the country. Under his leadership, the company twice won the Australian Hire Company of the Year award and the network grew by 70 branches.
Lancken has served as president of the NSW Hire Association and was a founding director of Australia’s Hire and Rental Industry Association. In 2003, he was a founding member of the Global Rental Alliance. In recognition of his service, Lancken received the ARA Meritorious Service Award in 2007 and the ARA Distinguished Service Award in 2014, making him the first person outside the U.S. to receive the distinction. In 2020, he received the Member of the Order of Australia for his significant service to the equipment hire and rental industry community.
After stepping down as CEO of Kennards Hire in 2009, Lancken joined the Kennards Hire board and held the role of Chairman from 2012-2017. He remains a nonexecutive director of the Kennards Group.
David Wilcox II, General Rental Center – Frankfort, Kentucky Wilcox became involved in the equipment rental industry in 1977 when he started General Rental Centre with his father, David Wilcox Sr. Wilcox II was a charter member of ARA Kentucky. He attended the chapter’s first meeting and served on its board of directors.
Over the years, Wilcox has recognized the need for the equipment and event rental industry in governmental policy and legislation. He spearheaded regular trips of Kentucky members to the U.S. Capitol to advocate for pro-rental policies and was a longtime participant in ARA’s National Legislative Caucus in Washington, D.C.
Wilcox served as ARA Region Five director from 1996-1999 and served on several ARA committees and task forces at the national level. He was elected ARA vice president in 1999 and served as the association’s 41st president in 2002 and chaired the board in 2003. Wilcox’s term on the ARA national board of directors includes the hiring of Christine Wehrman, who served as ARA CEO from 2000-2016, the formation of ARA Region Nine, the ARA Board of Directors structure and the adjustment of The ARA Show.
In recognition of his service to the industry, Wilcox received the ARA Region Five Person of the Year Award in 1990 and the ARA Distinguished Service Award in 2005.
Bick Jones.
Peter Lancken
David Wilcox II.
INDUSTRY NEWS
VOLVO CE AND HERC RENTALS PARTNER ON COMPACT EXCAVATORS
Volvo Construction Equipment and Herc Rentals are celebrating a multi-year agreement that adds several hundred Volvo EC37 compact excavators to the company’s fleet across North America.
The 3.7-ton EC37 fits into one of the most popular compact excavator class sizes for rental and the two companies partnered to develop the model that serves rental customers. Herc Rentals is a full-service equipment rental company with 439 company-operated branches in the U.S. and Canada.
“This is the culmination of a co-operative effort to build a machine spec that renters will appreciate and we’re excited for Herc Rentals customers to have such great access to the EC37,” said Kent Somerville, head of national rental accounts at Volvo CE.
Volvo CE sought feedback on the EC37 excavator from Herc Rentals technicians, salespeople and other staff when it was showcased at the Herc Rentals ProExpo in 2024. Their input directly influenced the final version of the model.
“Collaborating with Volvo on the EC37 allowed us to incorporate essential features that significantly impact our customers’ success,” said Matt Gavin, VP of product support and fleet operations at Herc Rentals. “Our partnership with Volvo is invaluable. They resonate with our core values and prioritize what truly matters to us, demonstrating their commitment to creating an exceptional customer experience.”
The EC37 offers 10 per cent better fuel efficiency, increased operator comfort, more stability and easier maintenance than the model it replaces in the OEM’s lineup. The cab has dual visibility, an adjusted center of gravity that reduces the “rocking chair effect” and features that prioritize the operator experience. Customizable hydraulics flow settings and work modes accommodate a wide range of attachments and make them easier to set up.
RLB RELEASES Q4 CONSTRUCTION COST REPORT FOR NORTH AMERICA
Rider Levett Bucknall (RLB), a construction consulting firm, has published the North America Quartley Construction Cost Report for Q4.
According to RLB, Alberta’s economy is set to grow due to population increases and the Bank of Canada’s easing monetary policy. The report states, “Alberta’s real GDP is projected to grow by 1.8 per cent in 2024 aided by the stable energy production and rising migration for affordable housing.” RLB claims that housing construction in Alberta has surged to 50 thousand units annually and Calgary saw a 31.9 per cent increase in building permits, totalling $798.4 million.
In Ontario, building permits rose to $5.9 billion at the end of Q3 2024, according to RLB. The report states, “Toronto’s real estate market, with residential sales up 44.4 per cent year-over-year in Q4 2024. The Ontario government plans $191 billion in infrastructure spending over the next decade, including major projects like Highway 413, a Highway 401 tunnel feasibility study, new schools and healthcare facilities.”
COMING EVENTS
Feb. 12-13
The Canadian Concrete Expo 2025 Toronto, Ont. canadianconcreteexpo.com
March 3
Women In Construction Virtual Event women-in-construction.ca/
March 26-27 Quebexpo Drummondville, Que. crarental.org
April 24-25
Alberta Equipment Expo Edmonton, Alta. albertaequipmentexpo.ca
Sept. 30-Oct. 1
Canadian Rental Mart Toronto, Ont. canadianrentalmart.com
Visit canadianrentalservice.com for updated Coming Events listings
POINT OF RENTAL ADDS CTO
Point of Rental hires Emad Georgy as its first chief technology officer. Georgy is passionate about scaling teams, developing innovative solutions and growing leaders to drive meaningful change. He has been a key code contributor to the Windows OS platform and IBM’s Rational Rose product and founded NeoPath.
“Technology is the foundation of how businesses thrive today,” said Georgy. “I’m looking forward to working with our team to build long-lasting solutions.”
Georgy also held CTO and technology executive positions at larger enterprises, both financial services and retail services. At Point of Rental, Georgy will help the company build deeper connections with its customers to form long-lasting relationships and technology solutions that serve others.
“Emad’s appointment is a pivotal moment for us. His deep understanding of technology’s potential and proven track record of success will propel us into an exciting future. We can’t wait to see the innovation he’ll inspire,” said Point of Rental’s CEO Wayne Harris.
TROJAN BATTERY CELEBRATES 100 YEARS
Trojan Battery, a deep-cycle battery and lithium-ion technology company, marks its 100th anniversary. Founded in 1925, Trojan has created innovative battery solutions from golf cars to renewable energy systems. On Jan. 6, the company celebrates a century of milestones, reflecting on its rich legacy and looking toward the future of energy storage.
“We’ve come a long way since our humble beginnings and we are extremely proud to be recognized as the leader in energy solutions,” saidRick Heller, CEO of Trojan Battery. “As we celebrate this milestone, we look forward to charging into the next century with the same passion, quality and commitment to excellence.”
Trojan Battery hasn’t stopped at 100 years. The compan y is committed to furthering its R&D initiatives, focusing on increasing energy density, extending cycle life and leveraging artificial intelligence for smarter battery management. As the world shifts towards renewable energy, Trojan will continue to innovate, ensuring a more sustainable and empowered future.
More Availability
CAMPAIGN LAUNCH
Ontario civil infrastructure builders, suppliers and engineers are urging government leaders to adopt policy changes to increase sustainability in the construction of public infrastructure projects. A government mandate to include just 20 per cent of recycled crushed aggregates (RCA) for critical construction projects can save local governments more than $260 million while reducing greenhouse gas emissions equivalent to removing 15 million cars from the road annually, the coalition of Ontario construction industry leaders state. RCA is made from reclaimed concrete and asphalt that would otherwise end up in landfills. The coalition has put out a public awareness video promoting the benefits of RCA.
Superior Support
Ultimate Uptime
Trojan Battery celebrated its 100-year anniversary on Jan. 6.
NEXT GENERATION
The latest chapter in the story of Robertson Rent-All
It’s been more than a dozen years since Robertson Rent-All in Ottawa hit the cover of this magazine, as 2012 ‘Canadian Rental Operator of the Year.’
by Treena Hein
The same attention to customer needs and smart decision-making that earned the Robertsons that award has continued to serve them well. This year in 2025, the firm is celebrating 33 years in business, with two dynamic brothers at the helm and their proud founding parents Don and Netta cheering them on to even better years ahead.
“Mom and Dad continue to provide us with support and encouragement, but they’re now able to enjoy time away from the business after years of hard work building it,” says Cameron Robertson, who owns the business with his brother DJ. “The oldest of our kids is only 11 so they’re not involved yet, but we’ll see what the future brings.”
Robertson Rent-All opened in 1992 in a small strip mall in Orleans, the eastern section of Ottawa. There were three moves in that area afterwards to larger facilities, but around 2011, DJ and Cameron were hearing almost daily from customers who wanted an outlet in the west end of the city. “We would sometimes get calls multiple times a day from people asking if we had a location in Kanata or Barrhaven,” says Cameron. “It became pretty obvious it was time for expansion.”
But finding the right west end location didn’t come quickly. It was 2013 when the Robertsons decided to partner with another family to buy two office buildings and the adjoining piece of land. “The buildings were priced right,” says DJ. “We carved out a 2,000-square-foot area at
the back of the larger building and listed both for lease. A year later we found someone to lease the entire larger building so we moved into the smaller one. We actually downsized to about 1,500 square feet because of the layout of the building and a desire to lease as much of it as possible. Months after moving in, the rest of the building was leased and we began designing and constructing our own building on the same property. That location was finished in 2016.”
But expansion was far from over. In 2022, Robertson Rent-All opened a third location in Findlay Creek to the south, where Ottawa was expanding. They found a building to lease and shortly afterwards, jumped on the chance to acquire the assets of another rental business in the Ottawa area – a fantastic development at a time when equipment was very hard to get. Then, less than a year ago in April 2024, Cameron and DJ seized another opportunity. They entered into a lease in a small newly-renovated building downtown Ottawa beside a landscape depot.“We offer a convenient way for contractors and homeowners to pick up small tools and supplies without having to leave the downtown core,” says Cameron. “By taking our time and waiting for the right opportunities, we managed to accomplish all our expansion with very minimal debt.”
MARKET LANDSCAPE
One way in which Robertson Rent-All is unique is its ability to serve the total range of customers,
from some of the largest contractors in the city to small contractors and homeowners.
“Since our start in 1992 up until around 2015, our main focus was on homeowners and smallto-medium-sized landscapers and contractors,” Cameron explains. “Our bread and butter became the landscapers renting compaction and excavation equipment. But as time went on, we were able to start providing the equipment that larger contractors require and at larger volumes. We noticed quickly that the contractors provide yearround revenue, so we started to add more general construction equipment such as booms, scissor lifts, telehandlers, forklifts, generators and fencing.” At the same time over the years, they also built up a team of sales reps with plenty of experience in the construction world.
With four busy locations, outstanding management is crucial to maintaining a proper level of service for all customers, large and small. In fact, Cameron explains that “we’ve always kept our management team a bit heavier than most companies probably would. Not only do we have branch managers at each location, we have a regional branch manager and an operations manager who have both been with our company for over 10 years. We also have a regional manager of training and personnel who assists the branch managers with recruitment, retention and training. We have approximately 50 to 60 employees, depending on the time of year, so with the help of our very strong leadership team, we are able to put in the
Cameron Robertson and DJ Robertson, owners of Robertson Rent-All.
The showroom of Robertson Rent-All’s Kanata location.
COVER STORY
necessary training and ensure our core company values are being demonstrated consistently across all locations.”
GROWING SUCCESSFULLY
Looking back, Cameron and DJ attribute their parents’ early success to the fact that customers were dealing directly with the owners.
“That gave us a huge advantage and allowed us to build a strong reputation in the community,” says DJ. “I think people really like the fact they are still supporting a family business. As we have grown, we have put huge effort into ensuring our customer service is basically the same as
it was back then. Although our customers don’t see me or Cameron or our parents in the stores day to day, I think they can see the effort we put into our people and I think that still makes us unique. Our main competitors are all national rental companies, so we still have that unique family-owned advantage in the Ottawa market. We’re able to make quick decisions for customers and we can provide more flexibility making their experience much more positive.”
Like their parents, DJ and Cameron understand that they must be ready to adapt to economic circumstances that can always change very quickly. For
“[Dad] always said ‘an upset customer will tell 10 people about a bad experience and a happy customer might tell one person about a good experience.’” Cameron Robertson
example, in early 2023 they put in an order for two new trucks to replace two aging ones, with delivery expected in 12 months or longer. The market for used trucks at the time of the order was hot, but by the time the new trucks arrived in spring 2024, it was hard to give them away. They’ll make sure to account for any and all potential scenarios in future. They also caution other rental operators to be very careful with software decisions.
“In 2023, we came across a program we felt could improve our operations,” says DJ. “We had several online demonstrations and watched every demo video with our team and we were satisfied it would work well. We made the decision to sign a five-year contract and began implementation, but we’ve eventually realized over the past year, it’s never going to do what we need it to. It’s been a frustrating process.”
Other current challenges, similar to the majority of other rental outlets, are finding skilled mechanics and the rising costs of equipment.
BROTHERS IN BUSINESS
Of course, these brothers obviously get along well and both work hard. Cameron and DJ are co-CEOs, with different strengths in overseeing the entire business and ensuring they maintain high standards across all their locations. DJ is more involved with financial management, actively developing annual budgets, financial forecasts and performance metrics. He also handles the website and digital marketing. Cameron focuses on leadership and team development, mentoring managers and implementing plans to drive business growth, profitability and market expansion. He also works closely with equipment suppliers and financial partners.
Of making decisions together, Cameron says “I think it really comes down to trust and respecting one another. We both share the same vision for the company’s future and have the same goals. When we don’t see eye to eye on something, we typically go back and forth until we come to agreement. Our parents have always
Robertson Rent-All first opened in 1992 in a small strip mall in Orleans, in the eastern section of Ottawa. Today, the company has four locations across Ottawa.
pushed us to be good communicators and not let anything build up.”
DON AND NETTA’S LEGACY
Besides stressing good communicators and a thousand other valuable things, Don and Netta taught their sons to treat customers, employees and suppliers with the utmost care.
“I cannot remember a time I saw Dad lose his temper with a customer,” Cameron shares. “He always said ‘an upset customer will tell 10 people about a bad experience and a happy customer might tell one person about a good experience.’ It was always pretty simple. Just make sure everyone leaves happy. The best form of advertising is word of mouth.”
Beyond that, Cameron and DJ were always reminded to be patient and wait for the right opportunity to come.
“They would also always say ‘trust your gut,’” says Cameron. “There is obviously so much we’ve learned from them and we
appreciate every bit of their hard work to build such as successful family business that DJ and I are proud to continue to grow. We have some exciting future plans to open more locations and add some
MINI SKID STEERS
new product lines to the fleet. We have built our leadership team around these plans and I can’t wait to see them take on these new and exciting challenges.”
Robertson Rent-All’s Orleans location.
PLUG INTO INDOOR SAFETY
Electrical tips and tricks for the
event rental industry
by Macenzie Rebelo
Event rental spaces have fled indoors as the cold months are now here.
Weddings, family celebrations, trade shows and professional events are held in venues with electrical hazards that are often overlooked. When setting up these spaces, it is important to know the potential risks to ensure employees and customers are safe, explains Patrick Falzon, Electrical Safety Authority (ESA) powerline specialist.
Although there are no powerlines in indoor venue spaces, Falzon warns there are still plenty of electrical hazards one should be aware of when setting up for an event.
“The number one thing is booths,” he says. “You must watch out for any loose wiring around them.”
Falzon explains when electrical equipment is being used from show to show, they are at a higher risk of being damaged.
“This can lead to exposed wiring, which can put the booth occupant and members attending at risk of shock,” he says, emphasizing the importance of wire checking, especially in venues where children are expected.
Another key detail commonly overlooked is extension cords.
“Years ago, we [ESA] would permit people who command the booth to create their extension cords,” Falzon says, but notes as of 2022, the Ontario Electrical Safety Code (OESC) in tandem with ESA, changed the requirements.
“Now they have to use an
approved product and must be certified.”
Falzon states any cords not meeting the requirement are not accepted. “Especially at trade shows, they’re going to be looking out for them.”
One of the main purposes for this is that many non-certified cords cannot run under carpet. Not only are they a tripping hazard, Falzon says, but a fire hazard too. The ESA states in its May 2022 Flash Notice, “Only approved cord sets will be accepted at trade shows. Cord set shall meet the requirements of UL standard UL 2305.”
So how does one know if their cords meet the Canadian certification? All certified products across Canada will have a Canadian Standards Association (CSA) logo and meet the ULC standard, says Falzon. ESA, which focuses on Ontario, demonstrates all certified and recognized approval marks on its website. Once a recognized cord is obtained, there is still another caveat to consider - the cord must be used for its approved purpose.
“You can’t just run an indoor cable outdoors,” Falzon explains. He also warns there are plenty of counterfeit approval markings on extension cords.
“If you’re buying a cheap extension cord at the dollar store, it may be safe but only for a certain power rating,” he says.
It is a common misconception that if a cable is certified then it is safe for all types of ratings. Falzon, stresses that this is false; a cord can easily
Patrick Falzon has dedicated his life to bringing awareness to electrical safety.
Keeping yourself and guests safe from electric shock is essential while running an event.
Patrick Falzon
be a fire hazard if used incorrectly.
“If you take that cheap cord, use it for multiple power sources and run it underneath carpet, you’re trapping that heat,” he says.
Flash notice issued specifically on the use of cord sets at trade shows; Landing page on ESAsafe.com for a full list of recognized approval marks; and Landing page on ESAsafe. com with powerline safety tips for workers in the construction industry. CRS
EVENTOLOGY No time like now
Setting resolutions for your business in 2025
by Michelle Nicol, CERP
While we are already into the new year, it’s never too late to plan resolutions for your business to set yourself up for your best year yet.
When thinking of resolutions, we typically think of personal goals such as smarter spending, hitting the gym and spending more quality time with family and friends. Setting clear, measurable and achievable goals in your business is a great way to grow revenue and maintain great employee morale.
Every rental company would cease to exist without one main component – customers. Providing a positive and memorable client experience is crucial. From the first email or phone call to the delivery and post-event follow-up, every interaction matters and helps build your reputation. Focus on refining customer service policies and procedures. Make it a priority to go above and beyond for clients by offering training for all client facing personnel. Launch services to increase the customer experience by offering personalized consultations in your showroom, faster responses to inquiries and a more streamlined rental process from start to finish.
Speaking of client experience, gone are the days when businesses could rely solely on wordof-mouth or print advertising to grow their business and industry presence. Today, a strong online presence is essential. If your website isn’t optimized or your social media accounts aren’t active, you’re likely missing out on new business opportunities.
This year, make a resolution to revamp your digital marketing strategy. Ensure your website is easy to navigate, showcases your best work and has a mobile-friendly version. Don’t forget to keep your social media accounts updated with high-quality images of your inventory, behindthe-scenes shots of events and client testimonials. Tagging fellow vendors involved in the same events is a great way to cross advertise as you can
share each other’s work, reaching an additional market that may not follow you. Engaging content such as blogs, tips/tricks and event planning guides can also help attract more customers.
Sustainability is another component of your business to review and adjust. People are more conscious than ever about the environmental impact of the services they use. Review packaging procedures and waste/recycling policies. Take steps to implement sustainable options for your rentals. This could mean investing in eco-friendly furniture, linens and materials, or ensuring that your transportation and logistics are optimized to reduce emissions. You can also offer tips to clients on reducing waste and creating more sustainable events.
A major resolution for any rental business is to continue upgrading your inventory. Trends in event design, technology and décor evolve rapidly, and staying ahead of the curve is key to offering competitive and attractive packages. This is also a great time to review the condition of your popular items and either repair, replace or donate ones no longer in rentable condition.
Analyze your current inventory and identify areas that could use a refresh. Is there a demand for certain types of furniture, linen, or unique and specialized pieces you’re not offering? There are always new opportunities to diversify and meet your clients’ needs.
Behind every successful event rental business is a dedicated team both in the office and back of house. Make it a priority to invest in your employees’ growth and development.
The start of a new year is the perfect opportunity to set exciting, achievable goals. With the right mindset and a bit of planning, you’ll be ready to make this year your best one yet. CRS
Michelle Nicol, CERP, is an award-winning account executive for Element Event Solutions in Toronto.
by Russ Dantu
AT YOUR SERVICE
7 lessons from a customer visit
These easy ways to add value and impress customers
Iwas visiting a customer in Toronto recently.
C.S. is in the fire, flood and restoration business and will celebrate 25 years in just a few short months. I’ve known him for several years now and decided it was time for a visit as I usually only see him at their national conference (he is one of more than 60 franchise owners across Canada).
C.S. is an icon amongst these franchise owners. I could hear it when he was introduced in Newfoundland for heading up a new Canadawide initiative. There is polite applause and then there is ‘Wow, you are such an incredible person and so well respected’ applause. He received the latter and I smiled as it is rare to hear this at these events.
When I visited his office in Toronto, it was not only to thank him for the business he gives me but to dive a bit deeper on why he is so successful. When I walked in the first thing I saw were several trophies sitting prominently on a nice stand. Then, I was greeted immediately with a big smile from a lady close by, who said she would get C.S. While I waited, I looked at the trophies and then C.S. came out.
Firm handshake. Warm smile. The way it should be.
When I asked him about the trophies, he started to tell me about each trophy but didn’t mention the last one.
I said, “Hey, your name is on this one. That’s awesome!”
He is a humble man who was more intent on talking about the success of the company as opposed to talking about his award for excellence, which he had won for being a top leader amongst the 60-plus franchise owners.
He led me into a large meeting room where they offer training for their employees, for some of the insurance companies he deals with and for other nearby franchise owners, if needed.
Then we went down a long hallway and it was covered with framed ‘before and after’ pictures of projects they had done. When I pointed at a few of them, he told me the story of what had happened and the transformation of each. Some were gut-wrenching stories of fires that had completely destroyed a home or an airplane that had crashed into a home where no one inside was hurt, but, tragically, two people on the plane had perished.
In his warehouse, there was row upon row of people’s personal belongings all boxed up and marked or being cleaned in their sanitization area. The warehouse was spotless, and aisles were clear, marked and well lit. His equipment aisle was equally impressive as everything is cleaned when it comes back from a job and then bagged so people know it’s clean for the next job.
I could write for another hour about how impressed I was with this business owner but I’ll leave you with the seven points that stood out:
1) Make sure your entrance is warm and inviting.
2) Use a hearty handshake/warm smile to welcome in your customers and have all of your staff onboard doing the same.
3) Use awards to show what you have accomplished.
4) Make sure every nook and cranny of your premises is clean.
5) Be prepared to tour them around.
6) Use photos as a soft sell for what you do and any special events you’ve been a part of and place them somewhere where people will see them.
7) Use stories as often as you can. People, as a rule, love stories. CRS
Russ Dantu is a 30-year veteran of the rental industry and has been delivering workshops, keynotes and seminars on customer service for 25 years. Visit russdantu.com.
by Ray Lagrandeur, Cooper Equipment Rentals
MANAGING YOUR SERVICE DEPARTMENT
Good customer service is only possible with the right processes and standards in place
Running a rental service department involves a lot of moving parts. You need to meet daily customer demands, but then there’s also the management of inventory, the ordering of parts and, on top of all that, ensuring you have the right mechanics trained and up to date on safety regulations.
Without careful planning and preparation, chaos can easily take over.
If you want to keep things running smoothly, it’s essential to have clear processes and standards in place.
But more importantly, you must ensure each
of your service department branches is following them. This could be as simple as implementing maintenance schedules and annual inspections to lower the number of unplanned failures and reduce the pressure on your team, or using an app to help team members and customers stay on top of maintenance.
Whatever your approach, your mechanics should be clear on what to inspect, what to do and exactly how to do it. With everyone on the same page, your service department can start to meet customer demands more effectively.
An effective rental service department begins with having in place clear processes and standards.
Hiring and retaining the right people for your service department may be the most challenging part of running a business.
PHOTOS: COOPER EQUIPMENT
CUSTOMERS WANT MORE DATA, MORE INFORMATION AND MORE DOCUMENTATION
Are your customers waiting on emails or hard copy documents and reports for the billing? Or can they scan a QR code on the machine and get all the maintenance and service information they need immediately? The ability to provide them with the right information on equipment is crucial to supporting their business. Equipment produces a lot of data –especially when we consider machines like aerial lifts and heaters that require annual maintenance inspections by law. Ensuring you have a system to track this information is essential.
This also means knowing the state of equipment at all times. Customers don’t always know when (or if) to report an issue with their rental equipment. By using telematics, they can send data to the service department where they can determine exactly what the machine needs. Equipment can also collect and transmit information about maintenance issues, usage and fuel consumption, without even having to be on-site.
IT’S HOW YOU MANAGE SERVICE CALLS THAT REALLY MATTERS
Accuracy and accountability are essential when it comes to service calls. Breakdowns are going to happen and customers are going to call – it’s simply the nature of the business. But if you don’t know the length of time between when a service call was made and when a mechanic showed up on site, how will you improve your customer’s experience? It’s what differentiates your business from your competitors.
If you’re not sure how service calls are being handled, it may be time to ask yourself some tough questions. Like how promptly do your customers receive an acknowledgment? How long do they wait for replacement equipment?
By allowing parts and service teams to digitally document their time, you can help reduce the risk of error. Service managers can co-ordinate and adjust the schedules of techs to prioritize certain
jobs, especially during busy periods. Providing customers with a convenient online portal to review and pay service invoices, access a digital history of work orders or make a service request can go a long way.
HIRING (AND RETAINING) THE RIGHT MECHANICS IS CRUCIAL
Hiring and retaining the right people for your service department may be the most challenging part of running a business. They may have the right skills and technical competency, but are they the right fit for the team?
Supportive environments can help junior mechanics develop the new skills and knowledge needed for a rewarding career. When it comes to recruiting, it’s important to look outside your comfort zone to attract a different pool of talent. Targeting skilled trades programs at high schools, revising job descriptions to remove any unconscious bias that may deter someone from applying, or even
looking abroad for skilled workers can all help move the needle. These initiatives can be successful, but it’s an endeavour that takes time, effort and consistency. Once you’ve retained the right mechanics, you can start to focus on diversifying their skills with ongoing training and development. Not only can this keep workers engaged but it helps avoid creating “islands” where mechanics are only trained on a specific type of equipment.
DOWNTIME IS COSTLY, SO HELP YOUR CUSTOMERS AVOID IT
Anyone who works in customer service knows the unexpected can and will happen. But with the right processes and planning in place you can be better equipped to handle not just schedule maintenance and inspections but all the unplanned service calls too. CRS
Ray Lagrandeur is National Service Manager of Cooper Equipment Rentals.
Performance From Billy Goat
SG1300H Stump Grinder
OPPORTUNITIES AHEAD
A 2025 outlook for Canada’s rental industry
Just like that, another year has passed and 2024 comes to a close. 2025 approached full steam ahead and the rental industry is anticipating the busy spring season. With the rental industry embarking on a new era of technology, software and AI, there are plenty of opportunities for businesses to seize.
We spoke with Melanie Misener, executive director of the Canadian Rental Association (CRA); Mike Wijayasundar, regional manager of Cooper Equipment Rentals; John Jeanguenat, vice president of equipment segment with the American Rental Association (ARA); and Tom Doyle, vice president of association program development with ARA.
by Macenzie Rebelo
WHEN YOU LOOK BACK AT 2024, WHAT ARE THE KEY TRENDS THAT STAND OUT TO YOU ABOUT THE PAST YEAR AND WILL CARRY FORWARD INTO 2025?
Misener: Green initiatives, renewable energy and sustainability are major trends. There has been a push towards adopting eco-friendly equipment and practices and I anticipate that continuing. Government officials of all levels are implementing policies, so equipment and builds are net-zero or carbon neutral. Rental has also seen quite a digital transformation; I suspect integrating technology and software to be more common. Some CRA members have shown interest in artificial intelligence (AI) as well and are asking, ‘How can AI positively impact my business?’
That’s a topic we’re interested in. Unfortunately, there are negative key trends as well, specifically with the workforce. We see labour as an ongoing challenge for our members. Especially, finding talented people and keeping them.
Wijayasundar: Something we have noticed at
Cooper is an increased demand for sustainable equipment. A lot more customers are engaging in eco-friendly construction equipment. Customer goals are focused on meeting net-zero emissions. There has also been interest in hybrid equipment, tier four equipment and full battery equipment. On top of security awareness and safety.
Doyle: We saw the return of the consolidation within the industry in 2024. Many large rental companies are consuming smaller companies. Also, there has been a return to ‘normal’. We went through a lot of years where the supply was just crazy. Prices were going up substantially and today, things seem to have neutralized. There is more access to the markets again for both the US and Canada.
WHAT ARE SOME OF THE GREATEST OPPORTUNITIES AND CHALLENGES TO COME IN 2025?
Misener: Certainly, a challenge the industry faces is economic uncertainty, potential tariffs, taxes and interest rates. Things appear good right now,
but there’s a lot of changes to come in the beginning of the year that could greatly impact our industry. Another challenge is renewable energy. Of course, being ecofriendly is a step in the right direction, but it is also a huge challenge, especial-
ly for a smaller business. We are hoping to make measures adaptable for our members and ensure they’re properly informed about sustainability standards.
Wijayasundar: Fleet optimization
is an opportunity for us in the rental world. Collaborating amongst rental businesses and pulling all our resources to give our customers exactly what they need. Another opportunity is of course with AI and data analytics. We’ve noticed
in our industry we tend to be behind the technology trends. So, with the integration of AI in our industry, there is an opportunity for better service to our customers and growth. Software also allows for better autonomy for decision making with revenue, analytics, machine repair and downtime. A challenge is certainly safety, theft and being able to manage your entire fleet. As a business owner with a growing product, it can be difficult to juggle customers and equipment.
Jeanguenat: Technology is a great opportunity, especially the way the market has evolved in the last few years. Technology allows for effective customer service and of course, it does not replace people, but it can certainly be a tool for your team and business. AI is hitting the ground running too, so I anticipate it will be more popular. The challenge is however technology is expensive. Smaller companies can’t afford to use it incorrectly. It must be beneficial both for the business and the customer.
WHAT TOPICS WILL YOUR ASSOCIATION FOCUS ON IN 2025 WHEN MEETING WITH GOVERNMENT OFFICIALS AND ASSOCIATION MEMBERS?
Misener: For the CRA, the number one thing is to lead with whatever our members are looking for us to do, whether it’s a provincial or national matter. We work quite closely with the Canadian Chamber of Commerce. Through them, we’re able to add the CRA’s name and thereby all our members, to letters of support that lobby the government, particularly for issues surrounding small businesses. Workforce development is also a focus for this year. Collaborating
with the government to address labor shortages and looking into training programs and initiatives. Lastly, safety standards are a focus alongside protocols and regulatory framework.
Jeanguenat: Workforce is also a big issue. What we are doing as an association is proactively working with schools, attending career fairs, attending conferences. We spent some time in Canada in 2024 and we’re looking to increase that and continue partnering with our Canadian members. On the government side, there is certainly a lot of talk about what’s going to happen with tariffs and taxes. Obviously, this impacts both the United States and Canada, among other countries. So that’s an issue that the ARA has brought to government officials and advocacy groups. We are focused on making sure that our voices are heard and how certain taxes could be detrimental to our businesses.
WHAT EXCITES YOU ABOUT 2025?
Misener: In 2025 the CRA is focusing on the next stage of its strategy plan. We are face to face with members and delivering programs and service they’ve requested. We’ve
reinvigorated our shared interest groups. This is also an exciting time for trade shows and networking events. We are testing the waters on virtual events as well with our members. We have been attending more shows and networking with the goal in mind to provide services and programs to more of the rental industry across Canada.
Wijayasundar: Cooper is very focused on safety and we are holding ourselves to the highest of standards because safety is a huge aspect of construction. We’re also looking to push an environmental, social and governance initiative. We are driven to be greener as a company. In our industry, there’s a lot of gas, diesel and oil, and we’re hoping to be a cleaner supplier, not only for our environmental footprint but for government infrastructure opportunities.
Doyle: The industry is a lot of fun right now. It’s becoming a cool industry. Plus, it’s incorporating a lot of technologies we weren’t before. The construction and rental world aren’t an adopter of technology, there is still ways to go, but its great we are getting started. I’m excited to see how the industry will use technology to grow and meet customer expectations for 2025.
Suppliers provided us with recommendations for landscaping and lawncare equipment.
LAWN AND LANDSCAPING FLEET
By Mike Lacey
Canadian Rental Service asked top suppliers of lawncare and landscaping equipment across Canada to recommend products a rental store should carry to help customers with their landscaping needs. Here are some of the options they provided.
TRL630D TRACKED
MINI SKIDSTEER
8 baumalight.com
The Canadian-manufactured Baumalight TRL630D tracked mini skidsteer is a two-speed unit but is otherwise much
the same as the TRL620D model as it uses the same engine and a similar hydraulic system. When switched to two-speed, the TRL630D travels at high speeds. It automatically slows to turn or under load it also automatically slows down the speed and ramps up the bulldozing power.
The hydrostatic drive is set up with true joystick controls with hydraulic pilot lines
just like large skidsteers. The remote hydraulic pump system with case drain delivers hydraulic flow that can be set to maximum engine capacity and the standard self-levelling bucket reduces spills and provides extra control when loading and unloading material. The Baumalight all-metal frame mini track loader also features durable rubber tracks that can handle uneven or rough terrain and rideon platform for improved visibility while maneuvering through confined areas.
A three-pump hydraulic operating system is used, one for hydraulic flow to run the machine’s auxiliary and boom, and two pumps for the
propulsion systems, one for each drive motor. There is also a dedicated oil cooler to better manage hydraulic heat generation and the lift cylinders are cushioned at the end of stroke.
MECALAC’S AX SERIES ARTICULATED LOADER
8 mecalac.com
Mecalac’s AX series of articulated loaders are well suited for any rental fleet. The series
consists of the AX700, AX850 and AX1000. The machines are ideal for any worksite with bucket volumes from 0.7 to 1.5 cubic metres and bucket widths from 1.60 to 1.85 metres.
The machine has a height of less than 2.5 metres, which means transporting the loader at an overall height of 4 metres is possible.
The AX’s temperature-dependent hydraulic fan control system offers minimum noise emissions and low fuel consumption.
The rigid monoboom features high tear out forces. Cables and hoses are protected and out of the driver’s field of vision. The protected, internal Z-kinematics allows perfect parallel guidance of the attachments.
The cabin controls are laid out ergonomically and provide a convenient workplace for long-term work. Large, tinted windows ensure allaround visibility. The panorama roof allows for an exact overhead view. The cabin has a multi-position seat, glovebox with ample storage space, and a three-stage ventilation and heating system.
DIAMOND MOWERS’ SK DRUM MULCHER
DC PRO
8 diamondmowers.com
Diamond Mowers’ SK Drum Mulcher DC Pro is a versatile attachment that elevates the mulching performance of small to mid-size carriers
up to 75hp. Built to tackle tough jobs with ease, it boasts a 63cc, two-speed, bent-axis piston motor that produces rapid spool-up times and greater force to power through and mulch trees and brush up to eight inches in diameter. This lightweight yet robust attachment is engineered with a 50-inch cutting width, making it an ideal solution for clearing overgrown areas, vegetation management and fence line maintenance. For those who prioritize efficiency and property upkeep, the DC Pro features a multi-position push bar with extended serrations for industry-leading material control, an optimized infeed system that produces a high-quality mulch on the first pass, and a chassis that positions the center of gravity close to the loader for optimal stability.
DIAMOND MOWERS’
SK DRUM
MULCHER
OD PRO X
8 diamondmowers.com
Diamond Mowers’ SK Drum Mulcher OD Pro X is for operators requiring power and flexibility for harsh mulching needs. It’s designed for a wide range of applications from vegetation management and controlling invasive species to heavy-duty land clearing. The OD Pro X can continuously process material up to nine inches in diameter, while its optimized
infeed system produces a smaller end product than conventional open drum models, resulting in cleaner, more manageable landscapes. A heavy-duty push bar with serrated side plates clears brush with ease while directional rake tines deflect vegetation back to the shredding chamber for additional material reduction. Available in 60-inch and 72-inch cutting widths, the OD Pro X attaches to most skid-steers and compact track loaders, is compatible with high-flow machines, and accommodates three different tooth options to suit a variety of mulching needs.
MESSERSI TRACKED MINIDUMPER
8 easternfarmmachinery.com
Messersi Tracked MiniDumper come in four versions, the TC100, TC100d, TC120d and TC130d. The machines have a track undercarriage with hydrostatic transmission and oscillating rollers in the centre of the centre of the track for overcoming obstacles. The patented layout of the rubber track provides a wide area and low ground pressure, high stability and an excellent driving comfort in all conditions of use.
The minidumpers have max payloads from 2,200 pounds to 2,900 pounds. The machines have a width of 31.5 inches (except for the
TC130d which has a width of 38.6 inches).
• The TC100 and TC100d are available in four different configurations:
• MT – MTP, front dumping skip with self-loading shovel (65 litres, optional), predisposition
• CA, front dumping three side extendible aluminum platform
• BT, dumping skip with 180-degree swiveling discharge
• AV – AVP, high tip dumping skip with self-loading shovel (65 litres optional), predisposition.
MECALAC TA3SH POWER SWIVEL SITE DUMPER
8 mecalac.com
Mecalac’s TA3SH site dumper is designed for confined jobsites, such as landscaping projects. The TA3SH has a length of 13 feet and a width of six feet and one inch. Its payload capacity is 6,613 pounds.
Mecalac’s power swivel technology features forward and swivel tipping mechanisms, allowing the load to rotate 90 degrees on either side before being tipped. This reduces the need to move equipment, enhancing productivity.
The TA3SH, like all power swivel site dumpers, features a heavy-duty locking device. This keeps the skip facing
EARTH & TURF MULTISPREAD 410SP TOP DRESSER
8 easternfarmmachinery.com
Earth & Turf’s multispread series of top dressers spread a wide variety of materials, wet and dry.
It’s latest model, the 410SP, is self-propelled and designed to spread sand and top dressing compost mixes. It also fits through a residential gate.
Its unique 4-wheel drive, 4-wheel steer system allows the operator to get as close to edges and corners as possible while spreading clean edges.
The 410SP has a capacity of eight cubic
feet. A brush expeller provides even distribution of 30 inches wide while the metering gate regulates thickness up to a half inch.
The 410 SP is powered by a 13 HP Honda GXV390 and a hydrostatic drive. The 410 tops out at a max speed of about five miles per hour while spreading, easily maneuvers around tight corners, and moves forward and reverse without double spreading.
BANNERMAN B-MTD-2012 MINI TOP DRESSER
8 bannermansportsturfmagic.com
The Bannerman B-MTD2012 Mini Topper is designed to apply top dressing evenly on small to medium
sized high wear turf grass areas or residential lawns. The machine has a 24-inch spread width and 68-litre capacity. The front brush provides a quick adjustment for material spread depth.
BANNERMAN AIR-JECT
AERATOR BA-4
8 bannermansportsturfmagic.com
Bannerman’s its BA-4 Air-Ject Aerator is a commercial grade self-propelled, walk-behind aerator. Bannerman states the machines is a true ‘four-in-one’ aerator as the Air-Ject can be fitted with a total of four different types of tines: core, slitter, fracture and spiker.
Its compact size allows it to easily operate in confined areas, and with less operator fatigue. The new tine reel assemblies allow for smoother operation, and more holes per square yard.
BUT WAIT, THERE’S MORE
At the Jan. 7 to 9 Ontario Landscape Congress, many exhibitors had the latest landscaping equipment on site. Here are a few pieces of equipment that caught our eye.
TORO ULTRA BUGGY 2500TS
8 toro.com/en-ca
Toro’s ultra buggy has a 2,500 carrying capacity and a width of 35.5 inches. Its swivel buggy gives you a 180-degree dump radius and a foldup platform easy transport.
Dump and swivel switches mounted and linked to the traction controls give operators easy access.
Its maximum forward speed is 9.7 km/h and maximum reverse speed is 4.8 km/h.
TORO EDINGO 500 COMPACY UTILITY LOADER
8 toro.com/en-ca
The Toro eDingo 500 is the company’s next generation in electric compact utility loaders.
The eDingo 500 is powered by Toro’s HyperCell Power System and can deliver up to an eight-hour continuous runtime with a rated operating capacity weight of 515 pounds.
Its new frame means a narrow footprint with a 30-inch width and has an industry-leading pin hinge height of 81 inches.
GOING ELECTRIC
What caught our eye at Landscape Ontario Congress 2025
by Macenzie Rebelo
The largest and longest-running landscape trade show in Canada, the Landscape Ontario Congress Trade Show and Conference, took place in Toronto, Ont., from Jan. 6 to 8. According to Landscape Ontario, the 52nd annual event hosted 400-plus exhibitors and showcased eight acres of landscaping tools and supplies. The showroom presented thousands of landscaping, gardening and foresting essentials like mowers and edgers and on a larger scale, woodchippers, dump trucks and quarry screeners. During the conference,Canadian Rental Service kept an eye out for the latest landscaping equipment for rental business owners to consider for the upcoming year. Here is what caught our attention at Landscape Ontario
Conference 2025 – and it’s all-electric.
KC500.9 COMMERICAL BACKPACK BLOWER
At the Kress booth, Todd Zimmerman, VP of produce development for Kress Tools, emphasized the latest technology of the KC500.9 Commerical Backpack Blower. This product is designed specifically for landscaping companies explains Zimmerman. “It is a battery-powered blower, which is a big advantage for fuel savings,” he says. Key features of the KC500.9 blower include a 35 N maximum blowing force (65 CC gas-like performance), 190 mph air speed, 900 CFM airflow, four-speed settings, adjustable throttle and a cruise control function.
“Going cordless means the job is done
BUILDING LEGACY
CELEBRATING 50 YEARS OF KUBOTA IN CANADA
At Kubota, we’ve been building a legacy of excellence for the past 50 years. No matter the job on the build site, ambitious plans can become reality with the help of tough, versatile equipment and attachments from Kubota.
Landscape Ontario Conference 2025 hosted its 52nd annual event at the Toronto Congress Centre.
TECH TIPS
and an integrated tool to tighten your chain. According to Gavrilov, this tool offers increased control over power output, reduces stalls and meets the needs of a professional chainsaw user. “The brushless motor gets to speed in under one second,” says Gavrilov. “And it maintains speed under heavy loads. It can outperform gas chainsaws in the market.”
quieter,” says Zimmerman. “And with a cordless backpack blower, you won’t be breathing in fumes.” According to Zimmerman, Kress battery technology is comparable to gas-powered products on the market.
M18 FUEL 20” DUAL BATTERY CHAINSAW
Front and centre of the Milwaukee Tool
booth was the M18 Fuel 20-inch Dual Battery Chainsaw for attendees to view. Adrian Gavrilov, business development manager of outdoor power equipment for Ontario East, explains, “This new saw is well-balanced, with an ergonomic design and runs on batteries.” Key features of the M19 chainsaw are 5.8HP power and 9.5Nm of torque, 60 cuts per charge in 10-inch hardwoods, 70 CC gas equivalent
VANQUISH ELECTRIC STAND-ON-MOWER
A bright stand-out, The Mean Green booth is surrounded by neon green electric mowers. Zach Mersch, manager of regional sales, points out Vanquish, one of the latest stand-on models. “Vanquish is a battery-operated mower for everyday use and professional landscapers,” he explains. Vanquish includes an aluminum chassis and deck, an
The Kress KC500.9 Commerical Backpack Blower(very right) display at Landscape Ontario 2025.
Milwaukee Tool’s M18 Fuel 20” Dual Battery Chainsaw and kit display at Landscape Ontario 2025.
Mean Green’s Vanquish Electric Standon-mower at Landscape Ontario 2025 showroom
interactive touchscreen display, a blade speed monitoring system, an impulse drive system, a smart deck rapid lift system and a blast blower. The mower runs on an electric battery, which is a benefit Mersch explains. “Our batteries have an eight-hour run time on our equipment, so it will have a charge for the whole day.” Vanquish also offers an ‘autonomous mode,’ like all Mean Green mowers. “A busy landscaper can perimeter a location and our mower will get the job done.”
tools at the Stihl booth. These cordless multi-purpose yard tools allow landscapers to modify and customize their tools. Brandspigel specifically points out the KMA 200 R, a cordless multi-purpose power tool attachment for KombiTools. “This tool comes with 14 different head attachments,” says Brandspigel. “The KMA 200 is the top dog and is Stihl’s most powerful KMA
system.” According to Brandspigel, the KMA 200 R is best suited for demanding work applications like heavy brush cutting, ditch banks and retention ponds. The KMA 200 features an efficient and low-maintenance EC engine, a metal mash air filter for optimum engine cooling, an ergonomic loop handle for height and an adjustable multi-function handle for grip. CRS
KMA 200 R – AP SYSTEM
Jake Brandspigel, director of product management, showcases the Yard Boss line of KombiTools landscaping power
Stihl Limited’s display of Yard Boss line and the KMA 200 R – AP System (very left) at Landscape Ontario 2025.
SNOOK’S LOOK
Tariff talks
by Andrew Snook
In trade dispute, focus on what is in your control
Unless you’ve been living in a remote location with no access to the internet, you may have heard that U.S. Presidentelect Donald Trump has threatened to impose a 25-per cent tariff on Canadian goods.
While a 25-per-cent tariff is certainly reason for concern for manufacturers and suppliers of equipment on both sides of the border (many U.S. companies have expressed displeasure with this idea as well), it won’t do company leaders any favours to stay awake at night stressing over potential tariffs that may or may not happen that are entirely out of their control.
It won’t do company leaders any favours to stay awake at night stressing over potential tariffs
So, what should Canadian companies be focused on? In my opinion, they should be focused on the same things successful businesses are always focused on: striving to improve efficiencies and minimize costs in all areas of their businesses. Are there bottlenecks or efficiency issues within aspects of your purchasing, supply chains/logistics or customer service that can be addressed? Have you recently scouted new equipment from domestic (or overseas) sources to help counter the massive costs associated with the U.S.-Canada dollar exchange (which at the time of this column sits at US$1 = $1.44 CAD)? Pricing that was once uncompetitive may no longer be the case. Are there aspects of your production where you can reduce waste or re-use materials?
The bottom line is improving efficiencies and reducing costs wherever possible are the best ways for companies to try and reduce their concerns related to potential U.S. tariffs. Not a perfect answer, but probably the most practical one. Hopefully, between government officials and trade associations on both sides of the border, cooler heads will prevail and both countries will be able to negotiate a solution that works
on both sides of the border. The reality is that Canada and the U.S. enjoy one of the best relationships between any two countries in the world and the success of both countries helps to strengthen the other.
According to the Office of the United States Trade Representative, goods and services trade between U.S. and Canada was approximately $908.9 billion in 2022. While the U.S. does often experience trade deficits with Canada ($80.1 billion in 2022) and that this will be echoed throughout social media and news outlets for the next little while, keep in mind that a large portion of that can be attributed to the oil and gas sector. Over the past few decades, Canada has significantly increased its oil and gas exports to the U.S.
According to the U.S. Energy Information Administration (U.S. EIA), Canada is the largest single source of U.S. total petroleum and crude oil imports. In 2022, our country exported 52 per cent of the U.S. gross total petroleum imports and 60 per cent of gross crude oil imports.
Keep in mind that as negotiations related to tariffs are ongoing, that trade disputes are nothing new to our countries. There will always be contentious issues related to such a massive amount of trade between two countries – softwood lumber, steel, dairy imports and exports, the list goes on and on. The reality is that the U.S. and Canadian economies are more tightly intertwined than almost any other two countries through the globe. And while we may have disputes with our big brother to the south, our nations are both better off with strong economies and the economic leaders of both countries are aware of this fact. So, for the meantime, brace for a coming storm, but don’t bet on an economic apocalypse. CRS
Andrew Snook is an independent business writer and former editor of Rock To Road and Crane & Hoist magazines.
