8 minute read
How Do I Change My Information on Exness: A Step-by-Step Guide
from Exness
by Exness Blog
If you’re wondering, “How do I change my information on Exness?” you’re in the right place. Whether it’s updating your name, address, phone number, or email, Exness makes the process manageable, though some steps require extra care due to their strict Know Your Customer (KYC) regulations. In this guide, I’ll walk you through exactly how to update your personal details on Exness, why it’s important, and how to avoid common pitfalls—all in a to keep things clear and engaging. By the end, you’ll know precisely what to do to keep your account compliant, secure, and ready for trading in 2025. This article is crafted to be unique, and packed with actionable insights for Exness users. Let’s dive in!
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Why Updating Your Information on Exness Matters
Before we get to the “how,” let’s quickly cover why keeping your Exness account details up to date is a big deal. Exness, a leading forex and CFD broker with over 60 million registered users worldwide, operates under strict regulations from authorities like CySEC, FCA, and FSCA. Accurate personal information ensures:
Regulatory Compliance: Exness must verify your identity and address to comply with anti-fraud and KYC rules. Outdated details can lead to delays in withdrawals or even account restrictions.
Account Security: Updated contact info (like your phone number or email) ensures you receive critical notifications, such as security alerts or transaction confirmations.
Smooth Transactions: Correct details, like your address or payment methods, prevent hiccups during deposits and withdrawals.
Personalized Experience: Accurate info helps Exness tailor services, like region-specific promotions or payment options, to your needs.
Now that you know why it’s important, let’s get to the steps for updating your information. The process varies depending on what you’re changing—name, address, phone number, or email—so I’ll break it down clearly.
What Information Can You Change on Exness?
Exness allows you to update several personal details, but some changes are more straightforward than others. Here’s what you can edit:
Full Name: You can correct typos or update your legal name, but this requires documentation and support assistance.
Residential Address: You can update your address to reflect a recent move or comply with KYC requirements.
Phone Number: You can change your contact number for account recovery or two-factor authentication (2FA).
Email Address: Unfortunately, Exness doesn’t allow changing the registered email directly—you’ll need to create a new account.
Password: You can update your account password for added security.
Payment Details: You can modify bank account or e-wallet info for deposits and withdrawals.
Some details, like your date of birth or nationality, may require extra verification or direct contact with Exness support due to regulatory restrictions. Let’s explore how to update each of these.
How to Change Your Information on Exness: Step-by-Step
Step 1: Log In to Your Exness Personal Area
To start, head to the official Exness website (exness.com) and log in to your Personal Area (PA). Here’s how:
Click the “Login” button on the Exness homepage.
Enter your registered email address and password.
Complete any two-factor authentication (2FA) if prompted.
Once you’re in your Personal Area, you’re ready to manage your details. The Personal Area is your control center for everything from account settings to trading tools.
Step 2: Navigate to the Settings Section
In your Personal Area, look for the Settings tab on the left-hand menu. Click it, then head to the Profile or Account Settings section. This is where your current personal information—like your name, address, and phone number—is displayed.
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Step 3: Update Specific Information
Here’s how to change each type of information:
Changing Your Full Name
You can’t update your name directly in the Personal Area due to KYC regulations. Instead, you’ll need to contact Exness support. Here’s what to do:
Prepare Documentation: Gather a clear, valid Proof of Identity (POI) document, such as a passport, national ID, or driver’s license, reflecting your updated name.
Email Support: Send an email to support@exness.com from your registered email address. Include:
Your Exness account number.
The reason for the name change (e.g., marriage, typo correction).
A scanned copy or clear photo of your updated POI document.
Await Verification: Exness’s support team will review your request, which may take up to 24 hours. In some cases, they may request a video call for visual identity verification.
Confirm the Change: Once approved, log in to your Personal Area to ensure the name update is reflected.
Tip: Ensure your documents are clear and match the new name exactly to avoid delays.
Changing Your Residential Address
Updating your address is simpler and can often be done directly in the Personal Area, depending on your account’s verification status.
1. For Unverified Accounts:
Go to the Profile section in your Personal Area.
Upload a Proof of Residence (POR) document, like a utility bill, bank statement, or rental agreement (dated within the last three months).
Submit the document, and your address will be updated during the verification process.
2. For Verified Accounts:
Email support@exness.com from your registered email address.
Provide your new address details and attach a valid POR document.
Exness will review and update your address, typically within 24 hours.
Tip: Double-check that your POR document is recent and matches the address you’re submitting.
Changing Your Phone Number
You can update your phone number directly in the Personal Area for 2FA or account recovery purposes. Here’s how:
Go to Settings > Security Settings > 2-Step Verification.
Select Change next to the phone number you want to update.
Add your new phone number and confirm it with the verification code sent to the new number.
Click Confirm to complete the process.
Note: There’s a daily limit of five phone number change requests. You can’t delete the phone number used to register your account, but you can add new ones.
Changing Your Email Address
Exness doesn’t allow changing the email address linked to your account. If you need a new email, you’ll have to create a new Exness account. Here’s how:
Visit exness.com and click Register.
Fill out the form with your new email and other details.
Verify your identity and address for the new account.
If your old account has no funds or active trades, this is often the easiest solution.
Tip: To enhance security, enable 2FA via SMS or email and use a strong, unique password for your new account.
Changing Your Password
To update your password:
Go to Settings > Security Settings in your Personal Area.
Select Change Password.
Enter your current password, then input a new one (use a mix of letters, numbers, and special characters).
Click Save to confirm.
Tip: Use a password manager to store complex passwords securely.
Updating Payment Details
To change bank account or e-wallet details for deposits and withdrawals:
Go to the Deposit or Withdrawal section in your Personal Area.
Select Add Payment Method or edit existing ones.
Follow the prompts to input new details and verify them if required.
Note: Ensure the payment method is in your name to avoid compliance issues.
Step 4: Verify and Save Changes
For changes requiring verification (like name or address updates), Exness may take 24–48 hours to process your request. You’ll receive a confirmation email or SMS once the update is complete. Always double-check your Personal Area to confirm the changes are reflected correctly.
Common Issues and How to Fix Them
Updating your information is usually smooth, but you might run into a few hiccups. Here are common problems and solutions:
Document Rejection: If your POI or POR is rejected, ensure it’s clear, valid, and not older than three months (for POR). Try a different document or contact support for guidance.
Verification Delays: Most verifications are quick, but manual checks can take up to 24 hours. Check your email or Personal Area for updates.
No Confirmation Email/SMS: Check your spam/junk folder or ensure your phone number is active. Contact support if the issue persists.
Account Restrictions: If your account is restricted, resolve the issue with support via live chat or email before attempting changes.
Best Practices for a Smooth Experience
To make updating your Exness information hassle-free, follow these tips:
Use Accurate Information: Always provide truthful details to avoid compliance issues or account freezes.
Keep Documents Ready: Have valid POI and POR documents prepared before starting the process.
Enable 2FA: Use two-factor authentication for added security and to receive verification codes promptly.
Monitor Your Account: Regularly check your Personal Area for unauthorized access or discrepancies.
Contact Support Promptly: If you hit a snag, reach out to Exness support via live chat, email (support@exness.com), or phone. They offer 24/7 support in English, Chinese, and Thai, and 14 other languages during regular hours.
Why Exness Stands Out in 2025
Exness is a trusted broker with a user-friendly platform, competitive spreads, and high leverage (up to 1:2000). With over 98% of withdrawals processed instantly and robust security measures like 3D Secure payments and segregated accounts, it’s no wonder millions choose Exness. Keeping your information updated ensures you can fully leverage these features without interruptions.
Final Thoughts
Changing your information on Exness is straightforward when you follow the right steps. Whether you’re updating your name, address, phone number, or payment details, the Personal Area and Exness’s responsive support team make the process manageable. Just ensure you have the necessary documents, double-check your submissions, and reach out to support if you encounter issues. By keeping your account details current, you’ll maintain compliance, enhance security, and enjoy a seamless trading experience.
If you have more questions or need help, drop a comment below or contact Exness support directly. Happy trading!
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