8 minute read
How Do I Edit Personal Information on Exness: A Step-By-Step Guide
from Exness
by Exness Blog
Hey there, Exness trader! Need to update your personal details on the Exness platform? Whether you’ve moved to a new address, changed your phone number, or need to tweak something else, I’ve got you covered. Editing your personal information on Exness is straightforward, but some steps require a bit of extra care due to their strict Know Your Customer (KYC) regulations. In this guide, I’ll walk you through the entire process, explain why keeping your info up-to-date matters, and share tips to avoid common hiccups—all in a to keep things light and clear. Let’s dive in!
✅ Trade with Exness now: Open An Account or Visit Brokers 👈
Why Updating Your Exness Info Matters
Before we get into the nitty-gritty, let’s talk about why keeping your personal information current on Exness is a big deal. Exness is a global forex and CFD broker regulated by heavyweights like the FCA, CySEC, and FSCA. These regulators enforce strict KYC rules to prevent fraud and ensure a secure trading environment. Here’s why updating your details is non-negotiable:
Regulatory Compliance: Accurate info ensures your account aligns with KYC requirements, avoiding delays in verification or withdrawals.
Account Security: Updated contact details (like your email or phone number) mean you’ll get critical notifications, like security alerts or two-factor authentication (2FA) codes.
Smooth Transactions: Correct details, such as your address or payment info, prevent hiccups during deposits and withdrawals.
Personalized Experience: Exness uses your info to tailor services, like region-specific promotions or payment methods.
Now that we’ve got the “why” out of the way, let’s get to the “how.” Below, I’ll break down the steps to update different types of personal information on Exness, including what you can change directly and what requires support assistance.
What Personal Information Can You Edit on Exness?
Exness lets you update several details, but some changes are more straightforward than others. Here’s a quick rundown of what you can modify:
Full Name: You can correct typos or update your legal name, but this requires documentation and support assistance.
Email Address: Sorry, you can’t change the email tied to your account. You’ll need to create a new account if you want a different email.
Phone Number: You can add or update numbers for 2FA, but changing the registered phone number to one from a different country needs support.
Residential Address: Update this in your Personal Area (PA) with a Proof of Residence (POR) document.
Payment Details: You can modify bank account or e-wallet info for transactions.
Password: Change your account password anytime for extra security.
Let’s tackle each of these step-by-step, starting with the most common updates.
Step-by-Step Guide to Editing Personal Information on Exness
1. Updating Your Residential Address
Moved to a new place? No problem! You can update your address directly in your Exness Personal Area (PA). Here’s how:
Log In to Your Personal Area: Head to exness.com or open the Exness Trade app. Enter your registered email and password to access your PA.
Navigate to Profile Settings: On the left-hand menu, click “Profile” or “Account Settings.” You’ll see your current address listed.
Edit Your Address: Click the “Address” or “Personal Information” section, then update the fields with your new address details.
Submit Proof of Residence (POR): Exness requires verification for address changes. Upload a recent utility bill, bank statement, or government-issued letter (no older than three months). Make sure the document is clear and shows your name and new address.
Save and Wait: Hit “Save” or “Submit.” Exness typically processes address updates within a few hours to a couple of days, depending on document clarity.
Pro Tip: If you have multiple Exness accounts, you’ll need to update the address for each one individually. Also, if you move frequently, update your address as soon as you settle to avoid verification delays.
✅ Trade with Exness now: Open An Account or Visit Brokers 👈
2. Changing Your Phone Number
Want to update your phone number for 2FA or notifications? You can do this in your Personal Area, but there are some limitations. Here’s the process:
Access Your Personal Area: Log in to Exness via the website or app.
Go to Security Settings: In the PA, click “Settings” and select “Security Type” or “Phone Number.”
Add or Update Phone Number: You can add up to five phone numbers daily. Enter the new number, then verify it with the code sent to your current phone or email.
Save Changes: Click “Save” to confirm. If you’re updating the number used for 2FA, you’ll need to verify it again.
Important Note: If you want to change your registered phone number to one from a different country, you’ll need to contact Exness support at support@exness.com Also, if your account has no funds or active trades, it might be easier to register a new account instead.
3. Updating Your Full Name
Changed your legal name due to marriage or need to fix a typo? You can’t update your name directly in the Personal Area due to KYC rules. Here’s what to do:
Contact Exness Support: Email support@exness.com from your registered email address. Include:
Your account details.
The reason for the name change (e.g., marriage, typo correction).
A clear photo or scan of your updated Proof of Identity (POI) document, like a passport, driver’s license, or national ID.
Await Verification: Exness’s support team will review your request, which may take 24–48 hours. They might reach out for additional clarification, like a video call for identity verification.
Check Confirmation: You’ll get an email or SMS once your name is updated.
Heads-Up: Using an alias or someone else’s name is a no-go and could lead to account suspension. Always provide truthful details.
4. Updating Payment Details
Need to change your bank account or e-wallet for deposits and withdrawals? This is usually done in the “Deposit and Withdrawal” section of your Personal Area:
Log In to Your PA: Access your account via the Exness website or app.
Go to Payment Methods: Click “Deposit” or “Withdrawal” in the PA, then select “Manage Payment Methods.”
Add or Edit Details: Enter your new bank account or e-wallet info. Exness may ask for verification, like a bank statement or screenshot of your e-wallet account.
Save and Verify: Submit the details and wait for Exness to approve the changes, which usually takes a few hours.
Tip: Exness requires you to use the same payment method for deposits and withdrawals to prevent fraud. Double-check that your details match.
5. Changing Your Password
Want to beef up your account security? Changing your password is super easy:
Log In to Your Personal Area: Use your current credentials to access the PA.
Go to Settings: Click “Settings” and find the “Change Password” option.
Enter New Password: Input your new password, confirm it, and save. You might need to verify via email or 2FA.
Log In Again: Use your new password to log in and ensure everything works.
Pro Tip: Use a strong, unique password and enable 2FA for extra security.
6. Can’t Change Your Email Address?
Here’s the catch: Exness doesn’t allow you to change the email address tied to your account. If you need a new email, you’ll have to create a new Exness account. Here’s how:
Register a New Account: Go to exness.com, click “Register,” and use your new email address.
Complete Verification: Submit your ID and address documents to verify the new account.
Transfer Funds (if needed): If your old account has funds, withdraw them and deposit them into the new account.
Note: If your old account has no funds or active trades, creating a new account is often simpler than trying to change the email.
Common Issues and How to Fix Them
Even with a user-friendly platform like Exness, you might hit a snag. Here are some common problems and solutions:
Document Rejected: Ensure your ID or POR document is clear, valid, and no older than three months. Try a different document if needed.
Verification Delays: Most verifications are quick, but manual checks can take up to 24 hours. Check your email or PA for updates.
Can’t Receive Verification Codes: Check your spam/junk folder or confirm your phone number is active. Contact support if the issue persists.
Account Restrictions: If your account is restricted, reach out to Exness support via live chat or email to resolve it before making changes.
Pro Tip: Always double-check your details before submitting to avoid delays. Exness’s support team is available 24/7 in 14 languages via live chat, email, or phone.
Best Practices for a Smooth Experience
To make updating your info on Exness as painless as possible, follow these tips:
Keep Documents Ready: Have clear, valid copies of your ID and POR documents handy to speed up verification.
Be Truthful: Always provide accurate details to avoid compliance issues or account restrictions.
Check Notifications: Enable notifications in your PA to stay updated on verification status or account changes.
Use the Exness Trade App: The app makes managing your account on the go super easy, from updating details to checking transactions.
Final Thoughts
Editing your personal information on Exness is mostly straightforward, whether you’re updating your address, phone number, or payment details. For sensitive changes like your name, reaching out to Exness support is the way to go. By keeping your details current, you ensure compliance, security, and a seamless trading experience. If you run into issues, Exness’s 24/7 support team is just a click away.
✅ Trade with Exness now: Open An Account or Visit Brokers 👈
Read more:
