Complaining customers are pacified
You really don’t want people taking on the entire social media and every other portal available on digital platform to express their regret towards your brand.
However, nothing works as per your wants, do they? There are going to be bad patches and there are going to be angry customers.
Mainly if you are a large enterprise dealing in small goods or FMCG items, then there are going to be complaining customers every day. Such negative sentiment on digital platforms is like a quicksand. It won’t let you sustain for long and will take you down with it.
Read more at: http://blog.locobuzz.com/4-crucial-benefits-of-online-reputation-management-2/ Read more at: http://blog.locobuzz.com/top-4-ai-trends-in-2019/