BUSINESS ENHANCEMENT SKILLS
Assertiveness Training for Managers
FA C U LT Y S P O T L I G H T Duffy Spencer, PhD, is one of the experts who teach this course. She is a social psychologist and trainer and consultant who specializes in the “human side of business.” Her training areas include overcoming workplace negativity, team building, conflict resolution, customer service, assertiveness training, coaching/counseling and stress management.
SEMINAR #2527
Develop a leadership style that earns you attention and respect
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YOUR IMMEDIATE TAKEAWAY
• Improve your listening skills • Communicate more effectively with direct reports • Discover how to deal with conflicts appropriately Are you comfortable being decisive? Do you know when to come on strong and when to compromise? Is your leadership ability apparent in the way you communicate? In this 3-day seminar, you’ll gain a deeper understanding of a variety of management styles—yours and others’. Learn to flex your style with different people and situations. Discover the difference between assertive, passive and aggressive. And acquire the ideas, skills and confidence to try out your new insights by practicing various styles and
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taking part in behavior modeling, behavior rehearsals and feedback sessions. You’ll use your new skills to improve communication and persuade and influence others. Plus, return to work with a more polished professional image.
WHAT WILL BE COVERED • Managing effectively, using assertiveresponsive skills • Choosing behavior patterns that work • Guidelines for achieving your objectives through assertive-responsive behavior • Resolving conflicts decisively and diplomatically through assertive-responsive behavior • Identifying your own patterns of behavior • Using assertive-responsive techniques to identify and go after what you want • Acquiring a polished and more powerful communication style and letting your leadership ability emerge • Empowering yourself and your staff with assertiveness training
WHO SHOULD ATTEND Experienced managers and seasoned professionals with four or more years of experience who want to build strengths, resolve conflicts smoothly and exercise greater influence over others. HOW YOU WILL BENEFIT • Give and accept criticism confidently and constructively • Exercise greater influence over others • Improve communication by using assertiveresponsive skills • Feel confident saying no • Understand how to tap into other people’s resources to get the job done • Enhance your self-esteem and develop a self-improvement plan
that is built to help you improve your professional “skillsThisbutisitaiscourse equally relevant in your personal life. You will be learning skills that can transition to both aspects. ” —Hernando N.
Professional Accreditation Recommended CPE Credit: 21 hours/Intermediate Prerequisites: Experienced managers and seasoned professionals with four or more years of experience Advance Preparation: None Delivery Method: Group Live Field of Study: Non-technical—Communication, Personal Development
1.8 CEUs/21 CPE $2,495/AMA Members $2,245 AMA Members save $250
3-DAY CLASSROOM SCHEDULE Feb. 20-22 . . . . . Atlanta, GA . . . . . . . . 2527-L3A-00907 March 20-22 . . . Arlington, VA . . . . . . 2527-L3A-00912
Register today! www.amatraining.org/2527 May 8-10 . . . . . . Chicago, IL . . . . . . . . 2527-L3A-00908 June 19-21 . . . . . New York, NY . . . . . . 2527-L3A-00909
American Management Association
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1- 800-854-4493
Aug. 7-9 . . . . . . . Atlanta, GA . . . . . . . . 2527-L3A-00910
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www.amatraining.org
CLASSROOM SEMINARS
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