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TABLE OF CONTENTS Only Available Live Online
The Successful Virtual NEW Team Member seminar #2908 Apply specialized skills to be a value-added contributor in virtual teams It’s a paradox: as a member of a virtual team, you’re often more visible than you might be in person. Why? Because effective communications, trust and a strong virtual presence need to be quickly established when working with other team members. If this is done, you’ll stand out as a valued contributor. If not, you risk standing out as a non-contributor. Take this course to learn how to establish your presence and communicate effectively in a virtual realm, build strong virtual team relationships, and collaborate with success. In addition, you’ll gain tools and techniques to influence others, address differences before they become conflicts, foster trust and credibility, and much more.
Live Online Seminars
WHO SHOULD ATTEND Anyone who is part of or interacts with virtual, remote or mobile teams. LESSON 1 The Virtual Team Member: Challenges and Opportunities • Identifying the characteristics of effective teams and effective virtual team members • Knowing how you can make valued contributions to your team’s objectives • Recognizing that value is demonstrated differently in virtual vs. onsite work environments
Assertiveness Training for Women in Business seminar #2528 (see page 54 for classroom seminar) Command respect and strengthen your leadership ability by learning essential assertiveness skills for women. Knowing how to assert yourself is vital for getting what you want. Learn how to handle any situation without seeming either shy or pushy. You’ll practice and refine your assertiveness skills and share your concerns with other women via chat, VoIP and in breakout group activities. WHO SHOULD ATTEND Female business professionals who want to build their strengths, and improve their communication, conflict resolution, delegation and action-planning skills. LESSON 1 Assessing Yourself • Distinguishing between passive, assertive and aggressive verbal and nonverbal behaviors • Identifying personal work situations and obstacles that challenge assertive behavior • The Assertiveness Style Profile LESSON 2 Assertive Techniques • The AEIOU Communication Model • How to say no and survive • Responding to put-down sentences • Manipulation and manipulative ploys
Establishing Your Presence in the Virtual Setting • Identifying behaviors that foster trust, credibility and professionalism • Using your voice effectively to convey confidence and impact • Increasing the visibility of your work and virtual team contributions
LESSON 3 Key Communication Skills Necessary for Assertiveness • Three components of communication • Differentiating the communication styles of women vs. men • Listening assertively • Handling feedback and criticism effectively
LESSON 2 Communication • Creating a strong message to influence others • Learning how channels of communication differ in the virtual setting • Being perceived as an effective and reliable virtual team member
LESSON 4 Achieving the Desired Personal and Professional Balance • Anger and its symptoms when unexpressed • The “Docs” Model • Stress-reducing techniques
LESSON 3 Building Relationships • Establishing a professional relationship with your virtual peers • Forging a strong relationship with your manager/supervisor • Asking for feedback and promoting collaboration • Making virtual team meetings more engaging and productive Cross Cultural Communication—Best Practices • Recognizing your organization’s culture and its accepted behaviors • Understanding and navigating cultural differences and language barriers www.amatraining.org/2908
Professional Accreditation AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI).
Visit www.amatraining.org/2528 for details about CPE credits.
www.amatraining.org/2528
4 LESSONS 1.2 CEUs • $1,795/AMA Members $1,595
4 LESSONS 1.2 CEUs/12 PDUs • $2,345/AMA Members $2,095
Tuesday and Thursday 2-5 pm ET
Monday and Wednesday 2-5 pm ET
Jan. 22-29. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2908-L3A-00006 April 2-9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2908-L3A-00007 July 9-16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2908-L3A-00009 Sept. 17-24. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2908-L3A-00010
March 4-13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2528-L3A-01147 May 6-15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2528-L3A-01155 July 15-24. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2528-L3A-01162 Sept. 16-25. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2528-L3A-01169
AMA Live Online Seminars are GSA approved and can be delivered onsite