Leadership & Management Programme 2013 -2014
Contents Page 3
Introduction from Nicky Littler, Deputy Director of HR
Page 4
The Edward Jenner Programme
Page 5
Reflective Leadership
Page 6
Future Leaders
Page 7
Learning to Lead
Page 8
Leading Teams
Page 9
Essential Skills for Managers
Page 10
Leading and Managing Change
Page 11
Managing People in Changing Times
Page 12
Managing Successful Projects
Page 13
Resilience Training for Managers
Page 14
Developmental Mentoring & Coaching
Page 15
Notes
Page 16 Booking and Contact information
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Developing Excellent People to Deliver Excellent Care
Introduction Welcome to our new Leadership and Management Development Programme. The programme is designed to provide a range of development opportunities for our managers at all levels across the organisation. The changing nature within the NHS landscape and GMW means that our managers continually face new challenges and the need to examine how to lead our services, motivate our teams and deliver operational and strategic change programmes is increasingly important. This is balanced against the need to provide quality services improving patient experience, patient safety and clinical effectiveness. The programme has been developed with this in mind and will give you the opportunity to consider your role in leading services over the coming years. Whether you are an experienced manager looking for a challenge, newly appointed or aspiring into a leadership or management role, there are a number of courses and workshops on offer to support you. The outcomes of the programme are centred around building on core leadership and management skills alongside the development of skills needed to operate effectively in the ever changing environment we work in. It is important that you as one of our managers have the confidence and behaviours to lead and inspire whilst developing a culture of performance and excellence in your areas of responsibility. This is reinforced by showing that you live the Trust Values and act as a role-model of these in every aspect of your work. There are a number of programmes on offer that are accredited by the Institute of Leadership and Management (ILM) and give you the opportunity to achieve a nationally recognised management qualification. You will also have the chance to implement service and organisationwide improvement projects that can make a real impact on the Trust, your colleagues, partners and service users. There are also a number of opportunities for you to reflect on your own leadership impact and the way you work with your teams and colleagues form across the Trust. You will be encouraged to reflect on your practice and develop new ways of thinking and working to support you in your role. Through building excellent leadership and management skills, you are in a better position to develop and shape excellent people to deliver excellent care.
Nicky Littler Deputy Director, HR
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The Edward Jenner Programme Course information
Course booking
The Edward Jenner programme is aimed at staff in all roles within healthcare. It is especially applicable to those who are newly qualified, new or returning to a role and aspiring leaders. This accessible programme is a free online learning and development package designed to give you confidence and competence in your role.
This programme will launch July 2013. To register your interest in the programme click here. Alternatively please visit the following website: www.leadershipacademy.nhs.uk and search for the Edward Jenner Programme.
Course duration Approximately 30 – 40 minutes per session, depending on individual learning styles. 21 sessions in total: 4 per domain plus an introduction session.
Target audience • • • •
From any clinical or non-clinical background. Newly qualified clinician. New to/returning to a clinical role. Aspiring leader.
Learning outcomes This accessible programme is a free online learning and development package designed to give you confidence and competence in your role. Designed by clinicians working on the frontline of care, it is highly practical and patient-focused – making it a valuable resource for all staff who want to build a more compassionate NHS. Designed to help you use your own experiences as part of your learning process, self-assessment in key leadership areas and continuing professional development.
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Developing Excellent People to Deliver Excellent Care
Reflective Leadership Course infomation
Our leaders are the most important contributor to the success of the Trust, including how interpersonal relationships are managed, results are delivered and how the actions of the leader impact on those around them. Reflecting on leadership styles and personal impact involves the individual practitioner being self-aware and critically evaluating their own responses to gain new understandings and so improve their future practice. There are a number of reflective tools available on request .All are facilitated by trained and if required fully accredited feedback facilitators. MBTI Step I – how leaders can build on the strengths of their personality type The MBTI Step I tool is easy to understand, and has the power and breadth to deliver the deep insights and common language needed not just for leadership development, but for ongoing development across a wide range of business issues. MBTI Step II – developing a leader’s personal development plan
FIRO – getting to the heart of great leaders and those they work with The FIRO framework helps you to quickly engage and support leaders work through interpersonal differences, and resolve issues they cause. Fast and accessible, this tool uncovers interpersonal needs, wants, relationship style and behaviour, removing barriers to a leader's success. NHS Leadership Framework 360° feedback 360° feedback is a powerful tool to help individuals identify where their leadership strengths and development needs lie. The process includes getting confidential feedback from line managers, peers and direct reports. As a result, it gives an individual an insight into other people’s perceptions of their leadership abilities and behaviour.
Course booking To reserve a place on any of the training or learning opportunities in this programme click here.
The MBTI Step II tool builds on Step I and uncovers each person’s individual personality and work styles. Step II provides a fine-grained understanding of personality, helping to create highly personalised development plans that can have a dramatic impact on a leader’s performance.
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Future Leaders Course infomation
Cohort Dates
The Future Leaders programme focuses on our aspiring leaders and managers, giving them an introduction to what’s involved and how to succeed. The programme gives the participant an understanding of what makes a manager together with introducing the key skills required
22nd August Sedgley Room 18th October Crabtree Room
to flourish in the role.
Course booking
Target audience
To reserve a place on any of the training or learning opportunities in this programme click here.
For those aspiring into management positions
Course duration 1 Day
Course objectives By the end of the programme you will: • Know the skills and behaviours of successful leaders • Understand verbal and non verbal communication behaviours • Discuss the values and behaviours of leaders at GMW • Identify the diverse qualities amongst our staff and colleagues • Work with others to problems solve and achieve results
Learning outcomes Participants will understand the role of the manager and will learn the skills required to succeed in the role. You will also have the opportunity to reflect on your own career aspirations and progression route.
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Developing Excellent People to Deliver Excellent Care
Learning to Lead Course information Learning to Lead is a three day programme which supports our managers to achieve their individual and wider team objectives by examining the skills needed to achieve success. The programme lasts for three days, with days one and two giving the practical knowledge and skills that the Trust requires for our managers, followed by a third day to reflect on how these have been applied to your service.
that people understand. • List the key components of the service you offer to service users and colleagues. • Understand the different stages of team development and the factors that make a successful team. • Complete an improvement project linked to your service objectives.
Learning outcomes
As a key part of the programme, all participants
Completing the programme will give you the opportunity to develop and practice the skills
will identify and implement an improvement project in their area of service. The Programme is accredited to Institute of Leadership & Management Level Three.
to help you succeed in your management role. Completing an improvement project will help you apply these in your area of service and make a real difference to the way you work.
Course duration
Cohort dates
3 Days
September 4th, 11th & 25th Ivy House Classroom 2
Target audience All new and existing Supervisors and Team Leaders in both clinical and non-clinical settings. Bands 5 to 7. Participants who have completed Future Leaders Programme.
November 1st ,15th & 29th Crabtree Room
Course objectives
To reserve a place on any of the training or learning opportunities in this programme click here.
By the end of the programme you will • Be able to identify problems in your service and implement solutions to them. • Discuss the characteristics of leaders. • Understand your own levels of power and influence. • Recognise the importance of networking and how to use your network to get results. • Know how to send and receive messages
January 9th, 21st & 28th Crabtree Room
Course booking
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Leading Teams Course information
This 10 day programme gives managers the knowledge and skills to lead their services to deliver excellent services and to identify real opportunities to improve them. The programme gives participants the opportunity to consider their own leadership style, build on their project and service improvement skills and reflect on the way you work with and manage people. The programme consists of 10 modules and is endorsed with the Institute of Leadership and Management. This will give all participants a nationally recognised management qualification. The programme is led by Organisational Development but also includes a series of master classes from subject experts from across the Trust, such as clinical psychologists. Participants in the programme will also identity and implement a service wide improvement project which gives the opportunity to apply the learning from the programme in a work environment.
• Understand the NHS Leadership Framework (LF) and how to apply it. • Reflect on your communication style and develop strategies to guide and motivate colleagues and staff. • Consider the fundamentals of leadership and how to lead your service and teams to success while developing management techniques to support this. • Understand the principles of project management and planning improvements whilst supporting change and innovations amongst colleagues. • Manage individual and team development, recognising the value of developmental mentoring and coaching. • Know your role in delivering operational and strategic change across services and the wider Trust. • Design, deliver and present effective presentations and consider the importance of self presentation.
Learning outcomes
10 Days, including the implementation of a service improvement project and completion of a programme handbook to achieve the ILM qualification.
Participants will reflect on their own performance and develop strategies to successfully lead their service to meet strategic aims and objectives. Applying this learning in the delivery of the improvement project will help foster a culture of improvement and innovation across services.
Recommended audience
Cohort dates
Course duration
Clinical and non-clinical Bands 6 to 8a. Participants who have completed the Learning to Lead Programme.
Course objectives
By the end of the programme you will: • Know the expectations of the Trust for our leaders and managers including self-management and representing the organisation whilst becoming familiar with the Trust’s strategic plans and apply these to your service. 8
4th October 17th October 13th November 27th November
18th December 15th January 29th January 7th February
Course booking
To reserve a place on any of the training or learning opportunities in this programme click here. Please note that all dates need to be attended. Room information will be sent with the booking confirmation.
Developing Excellent People to Deliver Excellent Care
Essential Skills for Managers Course information
This programme will give participants an understanding of the expectations of the Trust for our Manager. It will also help to develop the practical skills relevant to your managerial role, including people development and managing relationships. Participants will develop the confidence to apply the Trust’s HR policies and procedures, and will be allowed to chair a recruitment panel.
Delegates will be expected to be familiar with the policy for dealing with Sickness, Absence, & Harassment & Bullying, and Disciplinary policies prior to attendance.
Course duration
Day 4 – Attendance at Employment Tribunal
4 days
Day 3 – “Managing People” Delivered by Organisational Development • Managing Conflict in changing times • The IPDR Process
Learning outcomes
Target audience
All new and existing managers in clinical and non-clinical roles
Additional information
Day 1 – “Recruitment & Selection” On completion delegates will be able to chair recruitment panels • Recruitment policies and procedures. • The application process. • Managing successful interviews. • Getting the right person. Attendance is optional if you have attended Recruitment & Selection training in the last two years. Day 2 – “Delivering Policies and Procedures” Delivered by Human Resources Officers • The role of the manager and HR in implementing policies. • The Personal Responsibility Framework. • Conducting investigations and interviews. • Practical application to your workplace.
Managers will have the confidence to apply generic skills (listening, questioning, counselling and investigating) to a number of policies and procedures as part of their managerial role. This will help to give our staff the motivation and engagement to perform effectively as managers and will help to increase levels of performance management of their staff.
Cohort dates
Cohort 1: September 20th,30th October 10th and 21st Cohort 2: November 7th and 21st, December 4th and 16th Room information will be sent with the booking confirmation.
Course booking To reserve a place on any of the training or learning opportunities in this programme click here.
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Leading and Managing Change Course information
Learning outcomes
Organisations and people have no choice: they must constantly change to survive. They do have a choice, however, in how they change. Deciding to manage change by applying an organised, structured methodology is the clear choice of successful organisations. When
Participants will be able to lead successful change programmes in their area of service, considering lessons learnt and the impact on the organisation as a whole.
they do this, changes are implemented faster, cheaper and with a minimum of pain and disruption to people.
July 1st Ivy House Classroom 2
This programme supports senior managers to successfully deliver and embed organisational and service-specific change programmes across the Trust.
Course duration
Cohort dates
September 6th Ivy House Classroom 2 November 6th Sedgley Room
1 day
February 26th Sedgley Room
Target audience
Course booking
Senior Managers with responsibilities to lead change programmes across the Trust.
To reserve a place on any of the training or learning opportunities in this programme click here.
Course objectives By the end of the programme you will • Outline the organisational agreements about change management. • Understand how change management fits with programme and project management. • Discuss the principles of knowledge management and apply these to the Trust. • Develop plans and strategies to successfully deliver change programmes in your service. • Be able to apply the agreed model of change to current activities.
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Developing Excellent People to Deliver Excellent Care
Managing People in Changing Times Course information
Learning outcomes
The programme supports our operational managers to help support change in services and amongst their staff. The programme gives you the practical skills to drive change forward whilst at the same time making sure that your staff and colleagues have the chance to
Participants will be confident to manage the delivery of change programmes in their area of service.
contribute and feel included in the process.
Crabtree
The programme will equip operational managers to deliver change effectively through your staff.
October 23rd Crabtree
Cohort dates July 24th
December 2nd Ivy House Classroom 2
Course duration ½ day
Target audience
February 11th Crabtree
Managers who operationally manage change programmes implemented by the Trust.
Course booking
Course objectives By the end of the programme you will • Describe change processes and identify why change is needed. • Be aware of the drivers influencing current organisational change. • Have discussed your own reaction to change and have considered your own responses in relation to managing a team through change. • Consider your role in helping alleviate team members’ likely reactions to change. • Recognise the emotional stages of change. • Identify key skills you need to make change management effective. • Identify appropriate communication and support methods.
To reserve a place on any of the training or learning opportunities in this programme click here.
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Managing Successful Projects Course information This programme will give you the support to successfully plan and implement a project in your area of service. In order for the learning outcomes to be fully met there are some prerequisites to attending the workshop. • You will need to bring a project that you will be implementing to the workshop. You will have the opportunity to plan this project as you work through the programme. • The project you bring should be something that you will manage and fits into the wider objectives of your Directorate. • You are able to effectively evaluate the success of the project you deliver in terms of success and sustainability. Please ensure you meet these criteria before applying to undertake the programme.
projects • Set a project timetable. • Describe methods for co-ordinating a project team. • Anticipate and deal with common problems as part of the management process.
Learning outcomes By the end of the workshop you will be able to plan your own project which you can then implement in your area of service.
Cohort dates September 16th Ivy House Classroom 2 February 7th Crabtree Room
Course booking To reserve a place on any of the training or learning opportunities in this programme click here.
Course duration 1 day
Target audience All managers in both clinical and non-clinical roles.
Course aim To introduce participants to the project management process.
Course objectives By the end of the workshop you will: • Identify the key success factors in project management. • Know the skills to manage successful 12
Developing Excellent People to Deliver Excellent Care
Resilience Training for Managers Course information
Learning outcomes
To help our managers build up their own resilience and to consider their own levels of pressure and stress, Resilience Training gives managers the chance to reflect on their own levels of psychological, emotional and physical resilience. The programme encourages managers to develop strategies that work to develop their own levels of resilience to meet future workplace challenges.
Managers will be able to consider their own levels of resilience and action plan to develop these further.
As part of the programme, you will receive your own personal resilience profile which explores each of the key themes of personal resilience in more detail and measures you against them.
Cohort dates 22nd July Ivy House Classroom 2 30th October Sedgley 11th December Ivy House Classroom 2 21st February Crabtree
Course duration ½ day
Course booking
Target audience All Managers
Course objectives
To reserve a place on any of the training or learning opportunities in this programme click here.
• By the end of the programme you will • Consider how to keep pressure positive and role-model positive behaviour. • Know your sense of purpose in work and develop this for your colleagues. • Identify your strengths, potential weaknesses and how these personality traits can affect performance. • Develop your own resilience “prescription”. • Work with peers to consider common causes of workplace stress and jointly action plan to overcome these.
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Developmental Mentoring & Coaching Course information This programme is endorsed with the Institute of Leadership & Management, and is delivered in partnership with the North West Mentoring Scheme.
characteristics and organisational context affects own performance as leadership mentor or executive coach. • Reflect on and review own leadership mentoring or executive coaching practice to inform your own development.
The programme gives students the opportunity to reflect on their own styles of mentoring and coaching to achieve results that stick.
Learning outcomes
The programme forms part of the Trust’s commitment to supporting staff by establishing a network of internal, credible support to our staff to help them thrive in their roles. The programme is also accredited with the Institute of Leadership and Management allowing participants to achieve a nationally recognised coaching and mentoring qualification.
Participants will be able to develop their own coaching and mentoring practice whist acting as a mentor to other members of the Trust.
Course booking To reserve a place on any of the training or learning opportunities in this programme click here.
Course duration 4 days
Target audience All Staff
Course objectives By the end of the programme you will • Identify the necessary conditions for leadership mentoring and executive coaching to develop effective leadership practice. • Critically review own abilities to perform effectively as a leadership mentor or executive coach. • Discuss how the client’s personal 14
Developing Excellent People to Deliver Excellent Care
Notes
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Booking and Contact Information For more information about the programme, please see the Leadership and Management section of Staffnet or contact:
Rob Booth OD & Learning Manager Telephone: 0161 772 3878 Email: robert.booth@gmw.nhs.uk