ACS Capabilities Brochure

TRUST IS THE MOST VALUABLE ASSET.

What if collections and recovery was different?

What if there was a collections and recovery partner who delivered better, faster results, with dignity?

Who obtains industry compliances and certifications above and beyond what is required, simply because it’s the right thing to do?

Who protects your reputation and ours with insurance levels rarely seen in the collections and recovery industry?

Who provides full, 24/7 access to weekly and monthly updates on the progress of your case?

Whose leaders manage and direct the company not with an iron fist, but each with a unique perspective and decades of industry acumen?

And whose specialists are strategically selected not to be merely a warm body, but because of their strong character, skill set and dedication to both the industry, and to embodying the moral and ethical values of their company?

Say hello to Asset Compliant Solutions.

Resolving your most complex cases, fast and with personal attention.

BRAND PROTECTION

COVERAGE

We protect your reputation and ours by maintaining compliance above and beyond industry standards, backed by a $5M E&O policy and $5M in excess coverage.

ACS remains fully compliant and licensed to collect and repossess within any industry, in all 50 states, and with the logistics to transport assets anywhere within the United States and Canada.

METHODS

TRANSPARENCY

Collection or recovery, online or in-person, means we deliver results quickly, and always with the utmost regard for dignity, while maintaining the highest level of professionalism.

We provide 24/7 online access to up-to-date weekly and monthly updates on the progress of your case, complete with photos.

PROVEN SUCCESS Since 1998, we have recovered billions in assets, boasting a first-placement success rate—among the highest in the industry.

Two+ decades of growth and innovation.

2015 2001

Implemented a more upstream approach, getting involved earlier in the delinquency process.

ACS named single-source recovery partner nationally for world’s largest construction equipment manufacturer.

ACS fully compliant in all 50 states.

1998

2008–2010

PRESENT

ACS is founded in Buffalo, NY, with a team of five.

Economic recession spurs rapid growth.

Up-to-date collection programs now standard in portfolio management.

n elite team of dedicated recovery experts.  A OUR LEADERSHIP

OUR PEOPLE

OUR CULTURE

ACS is led by a team of professionals, each with more than 20 years

In an industry marred by questionable methods and extremely high turnover, ACS holds our specialists to a higher moral and ethical standard. We have carefully assembled a team of highly qualified professionals who have dedicated themselves to rising above the stigma normally associated with the collections and recovery business.

Within our four walls, we exhibit

of industry experience. Their unique perspectives and skills provide the management and direction that have been crucial to our success.

the same level of respect, professionalism and care with each other that we afford all of our clients.

While most companies in our industry struggle to attract and retain talent, ACS boasts a waiting list of recovery specialists hoping to join our team.

RECOVERY

Recovering assets quickly and ethically.

Over more than two decades, ACS has built a reputation of trust with equipment recovery at its foundation. Our specialists have a variety of industry-leading technologies and tactics at their disposal, but perhaps their most effective tools are the professionalism and dignity with which they handle each case.

PROVEN SUCCESS

SOLUTIONS FOR EVERY INDUSTRY

ACS boasts one of the best rates in the

ACS has a number of core sectors that we proudly serve, but our methods

industry for first placement. To date,

and unique approach to collections and recovery can be applied to any

we have recovered billions in collateral

industry. We love a challenge.

for our clients, from a single unit to fleets of over 500.

REPOSSESSION MANAGEMENT SYSTEM You deserve to be kept abreast of the progress of your case. ACS provides our clients 24/7 online access to weekly and monthly status updates, including up-to-date photos and condition reports.

“We had a customer purchase a large amount of equipment, then disappear. Other agencies tried to find it; all of them failed. Then we called ACS. They were able to track all of our equipment from Maryland to North Africa and locate every piece. Almost overnight, we finalized a deal to give ACS 150–200 more accounts and they went to work on them immediately. We count on ACS to be responsive and efficient, and, from a collections standpoint, they deliver more than any other agency we have ever worked with. They’re also a professional and respectful group of people that we love working with.”

Supervisor, Asset and Loss Mitigation Tractor and Heavy Equipment A TESTIMONIAL

CONSTRUCTION

AGRICULTURE

TRANSPORTATION

“In the 15 years that we have been working with ACS, we have never considered moving to another recovery partner. They are the most flexible, agile and, more importantly, ethical company I have ever worked with. I, personally, prefer dealing with people at the top to get things done. If I have an emergency in the middle of the day, I know that their COO will jump on it immediately. I once had a situation involving 45 trucks that needed to be handled in a two-hour window.

ACS was the only company I thought of, and they got it done. They’re a true professional partner.”

AVP Asset Management—Equipment Leasing and Finance A TESTIMONIAL

Collections

Curing accounts quickly and respectfully.

Whenever applicable, ACS will try to bring a delinquent account current before shifting to recovering your material assets. We apply the same balance of care and urgency to our collections efforts that we do to our recovery efforts. And always with your client’s dignity and your brand’s reputation in mind.

UP-TO-DATE COLLECTIONS

ABOVE-AND-BEYOND COMPLIANCE

Trusting ACS with your debt recovery

Brand protection is at the forefront of everything ACS does. We believe in

needs saves you time and money, and

obtaining compliances and certifications well beyond the norm for collection

means employing the same level of urgency

partners for the same reason we do anything: it’s the right thing to do.

and professionalism that you’ve come to expect from us. > Fast: We create a sense of urgency in your

customer to resolve their account. > Efficient: ACS handles all communications

with your customer.

ACS is a proud member in good standing with the following organizations: > Brian Noble is a member of the Commercial Law League of America (CLLA) > Commercial Collection Agency Association (CCAA - Certified) > Association of Credit and Collection Professionals (ACA International) > Equipment Lease and Finance Association (ELFA)

> Cost-Effective: ACS fees are added

to the customer’s past due amount.

OUR APPROACH Our collection specialists are a different breed. Their abilities are guaranteed through annual compliance and certification training at levels unheard of in this industry. Each case is scrutinized and worked far more strategically

“As a vendor relationship owner, I have enjoyed working alongside ACS as they consistently perform at a high level. Their experienced team and leadership understand how important it is that the customer service offered matches our brand. ACS does a great job of providing reporting that breaks down the client’s portfolio to pinpoint where efforts can be maximized.

They have truly displayed what being an extension to our brand is all about!”

Supervisor, Post Charge-off Skip/Agency Attorney—Transportation

than you’ve come to expect from traditional collections.

A TESTIMONIAL

Minimizing loss.

Maximizing trust.

PERFORMING ACCOUNTS

Recovery is what we’re known for, but we see it mainly as a last resort.

Preserving your trust is more important to us than preserving your assets.

The way we do that is by making every

no Collections begins internally, with your own team.

yes

NONPERFORMING ACCOUNTS

$

PORTFOLIO REVENUE yes

effort to prevent your company from INTERNAL COLLECTIONS

taking losses.

no NO

THE STANDARD WAY  I n the unfortunate circumstance that a performing account becomes a non-performing account, the traditional process is to send the account into internal collections. If unsuccessful, then ACS is called in to recover your asset, inspect it and transport it to auction. Your organization takes a loss on the deficiency balance.t

Focus ACS Recovery to locate, then either secure your asset, or take payment and cure account.

n

ACS ASSET RECOVERY PROGRAM

yes

ASSET RECOVERED

BY ACS

Leverage ACS’ fullyinsured agent network to ensure your assets are protected 24/7.

ASSET TRANSPORTED

BY ACS TO AUCTION

ASSET REMARKETED/LIQUIDATED

DEFICIENCY DEFICIENCYBALANCE BALANCE

 SUCCESSFUL COLLECTION

o

ACS 15-DAY COLLECTION CURE PROGRAM

no

THE ACS WAY I nstead of immediately trying to recover your asset, ACS will first put your non-performing account through our 15-Day Collection Cure Program. Our team will get to work immediately to try to satisfy the debt and restore it to a performing account.

Simply put, we want to do everything we can to eliminate or minimize your losses.

HE 15-DAY COLLECTION T CURE PROGRAM Instead of taking things personally, ACS is able to take an unbiased, neutral approach to collecting on a non-performing account. Our team focuses not on how an account went delinquent, but rather on what it will take to resolve the issue at hand.

Our results speak for themselves. ACS has enjoyed upwards of a 90 percent collections success rate.

s



CS is a true collections and recovery partner. We are A here to compliment your team’s efforts, not to replace them, and work together to minimize loss, and maximize trust.

“We stay with ACS because they are second-to-none when it comes to communication. No matter what, I am always able to reach either an agent or even the COO, and very quickly. Over our 12-year partnership with ACS, I have developed personal relationships with the team. They’re professional, responsive, and wholly reliable. We find ourselves trusting ACS with more and more of our most time-sensitive and important deals, and they always respond with thorough and swift action. ACS absolutely meets our needs as a collections and recovery partner.”

US Manager, Account Resolution and Repossessions Construction A TESTIMONIAL

 FOR MORE INFORMATION CONTACT Andrew Pace apace@acs-cam.com

ACS-CAM.COM 65 Lawrence Bell Drive | Buffalo, NY 14221 888-995-4ACS | 888-995-4227