EXPERIENCE PERSONALIZED
The largest independent relocation management company, delivering exceptional mobility experiences worldwide.
CEO’s Statement
More than five years ago, I knew the way of the future would be different than the status quo and to really be a forward-thinking organization, we had to look at the relocation journey from a different lens. From this basis came Altair Global’s Experience Management (XM) initiative and what is now, simply, the foundation of our business strategy and future focus.
Altair is the first organization in the mobility industry to focus on the experience of all of those working with, and for, our brand. While the benefits of moving to this model are too numerous to list, as you read further about our company, we hope our differentiators stand clear:
Our emphasis on building a strong, experience-focused organization, for our own team members as well as our client partners, customers, and supplier partners.
Our dedication to compliance, security, and risk management on behalf of our clients and customers.
Our commitment to making a difference through our ESG and DEI initiatives.
Our approach to innovating mobility through technology on a global basis.
Altair’s goal is to be the clear choice for companies that value strategic partnerships built on shared innovation, collaboration, and trust. And, my personal goal is to continue to guide Altair successfully into the future by harnessing the dedication of our talented team members and the collective passion they possess for what we do every day – help our clients’ employees start new lives and careers in locations around the world.
Best regards,
Chad Sterling, Chief Executive Officer
Who We Are
OUR HISTORY
Altair Global was founded in 1989. Like so many other successful companies, Altair started small, in the garage of founders Bill and Gail Plummer. A dream of finding ways to “make a difference” to clients and customers was the mantra that propelled the company from a handful of employees to the Altair of today.
While still a privately-owned company, in 2012, Altair Global was acquired from the original founders by the senior management team with support from a private investment fi rm. With a solid fi nancial backing and no parent or affi liated organizations, Altair is free to make business decisions based solely on what is best for our clients and customers.
From one offi ce to 11, from 17 employees to more than 470, Altair has grown in more ways than can be quantifi ed. We are a truly global organization with a world view of mobility and experience in managing all facets of talent mobility.
OUR FOUNDATION
To be the preeminent provider of talent mobility experiences for the most successful companies in the world.
Our Brand Through the Years
MISSION
To deliver unparalleled mobility experiences to our customers and clients with an unwavering commitment to always doing the right thing. Through our authentic culture, we aim to attract and retain diverse, talented and innovative team members and supplier partners.
Founded in Dallas, TX
Opens in Wilton, CT
Purchased by Senior Management
Opens in Singapore
Partners with Gallup
Opens Financial Service Center in Shanghai, China
322 Average Daily X-checks
EcoVadis Silver Medal for the 10th year in a row
New London O ce New Singapore O ce
Opens in Walnut Creek, CA
SSAE 16
Expanded to Shelton, CT
SAS70 Type 2 Opens in Minnetonka, MN Opens in London, UK
EcoVadis Silver-level
CSR Certification Adds o ces in France, Belgium, & the Netherlands
TMRGs Established
XM Launch Opens in Dublin, Ireland
Data Privacy Framework Certification
2024
SOC 1 Type 2
EuRA Quality Seal
XM Initiative
SAS70 Type 1
SOC 2 Type 2
GDPR Privacy Shield
Global Growth Technology and Compliance
Altair Global Milestones
INCLUSION AND DIVERSITY (I&D)
As a global, talent-oriented organization, we also have a strong commitment to providing an equitable, inclusive, and diverse workplace where differences are valued and acceptance is the norm. Our I&D statement says it all:
We’re dedicated to creating a workplace of diverse people, cultures, thoughts, and ideas because we are better together.
To ensure our team members have a place to feel welcomed, Altair created our Team Member Resource Groups (TMRGs) where different backgrounds, ideas, and perspectives are shared and celebrated:
Helping Young Professionals Engage
Promoting Opportunities for Women to Excel and Rise
People with Different Languages and Ethnicity Coming Together to Put Their Collective Voices, Ideas, Innovations, and Contributions Into Action
Pride, Unity, Love, Solidarity, and Equality
Helping Others Peacefully Exist
Leaning In For the Environment
Veterans & Allies Leading Organizational Results
Altair for Latin American Memories and Ancestry
Black Organizers & Leaders for Diversity
OUR TEAM MEMBERS
To support the best companies in the world and their talent management objectives, we know our own team members have to be passionate, caring, and engaged. We like to say, we may not be curing cancer, but our clients might be. We take pride in knowing we play a role in scientists getting to their next lab, engineers starting their next project, or even an intern starting their first “real” job.
Whether it is a cross-country relocation or a long-term assignment across the globe, we understand the customers we support are in the middle of something big. And, we want each interaction with our team members to be exceptional. To achieve our goals, we have thoughtfully crafted our own Team Member Experience (TMX) to be the best in the mobility industry. We take care of our team members in a holistic manner not only through outstanding compensation and benefits, but also personal well-being through our Healthy, Wealthy, Wise projects. We offer ongoing training and development programs through Altair Global University and support continuing education and certifications through programs like WERC’s Corporate Relocation Professional (CRP) and Global Mobility Specialist (GMS) designations.
We know when our team members are evolving, encouraged, and happy, they can extend positive support to your relocating employees. We measure our employee engagement through the Gallup Q12 survey then tie these results back to productivity, profitability, and team member retention.
OUR EXPERIENCE MANAGEMENT (XM) FOCUS
To keep pace with the changing needs of global organizations, Altair revolutionized our approach to customer service. We started by investing in a customer experience management platform, powered by Qualtrics. Through knowledge gained, we realized we needed to break our entire business strategy apart and put it back together around our four core components, which were all supported by a steady stream of technology, operational excellence, and innovation. From this realization emerged our proprietary Experience Management (XM) model.
As we designed and developed each core area, we constructed a journey map to define the moments that matter with Altair Global, and then created ways to reach out at those critical junctures to conduct experience checks or X-checks. Our X-checks are quick, digital touchpoints throughout each journey to gather input and feedback –allowing us to gain experiential (X) data as well as course correct, if necessary.
We have grown our own understanding of what it means to be an experience-focused organization and what is necessary to hear the voice of the customer in each interaction across our company. We then take the information and provide detailed predictive analytics to help our clients make decisions about their program and policies. All our business goals and strategic initiatives correlate to one of the core areas and each area has a champion, or several, working to drive success across those initiatives.
Ultimately, we believe we are a better company to work for, and with, as a result of our XM transformation. Our model is time-tested, mature, and is making a difference.
ENVIRONMENT, SOCIAL, GOVERNANCE (ESG)
Altair is dedicated to doing the right thing; therefore, we have created our CATALYST program to guide all our environmental, social, and governance impacts across our organization. Through CATALYST, we want to inspire action, minimize our environmental impact, give back, and follow the rules in everything we do. We have an ESG committee, headed by our president and COO, that drives our global commitments.
SOCIAL
ENVIRONMENT
Our LIFE TMRG is focused on raising awareness and inspiring action across our company; one of our leaders is a member of the WERC Sustainability Advisory Council; and we worked with our supplier partners to launch tree-planting and gas emission-reducing programs across our supply chain. We have planted more than 14,000 trees to date.
We give back through an annual Altair Cares Global Day of Service and team member volunteer hours, so our team members are able to give back to their communities in meaningful ways. We have also partnered with Move For Hunger since 2016 to help reduce food waste and fight hunger—collecting more than 4.75 million meals to date. Altair also partners with various regional and local charities.
GOVERNANCE
Altair has maintained a silver-level rating with EcoVadis since 2013. We also provide climate change reporting to CDP, a global disclosure system for environmental impacts, along with working directly with our clients to support their ESG assessments and targets.
What We Do OUR SERVICES
Global mobility can be highly complex – tiered programs, multiple policies with varying benefits, flexible versus core benefits applied on a global basis – but ultimately, what is most important is getting your talent where they need to be while keeping them productive and satisfied. Our goal is to take away some of the complexity for our client partners by serving as an expert resource in developing and maintaining a competitive and cost-effective mobility program.
Administration
• Global Financial Services
o Balance Sheet Administration
o Compensation Administration & Tracking
o Cost Estimates
o Expense Tracking & Reporting
o Tax Services Coordination
• Group Move Consulting
• Policy Benchmarking & Review
• Policy Development & Counseling
• Client Reporting & Analytics
Origin
• Candidate Selection & Assessment
• Home Sale Programs (AV, BVO, GPO)
• Inventory Management
• Pre-decision Counseling
• Pre-assignment/move Services
• Property Management
Our Client Partner Experience (CPX) areas of focus include providing innovative service solutions, delivering experience-related data assets and highly customized reporting. To guide our CPX, we always go back to the simple statement of, “How does it feel to be a client of Altair Global?” The answer is supported with partnership and collaboration, secure in the knowledge that Altair is in control and excited about all the possibilities for optimization and innovation.
Our services are comprehensive and cover the full scope of what is needed to keep your program attractive to the best talent while always staying vigilant to cost control.
With significant experience managing programs of all sizes across a variety of industries throughout the world, Altair Global is prepared to meet your challenges and find unique solutions through our flexible approach and dedication to providing exceptional experiences for you and your relocating employees.
Destination
• Area Orientation
• Banking Services
• Home Search
• Immigration Services
• Intercultural Training
• Language Training
• Mortgage Assistance
• Rental/Leasing Assistance
• Settling-in Programs
• Spouse/Partner Career Assistance
• Tenancy Management
Additionally, we offer our Altair Advantage Affinity program for any employees who are not relocating through a structured program. With Altair Advantage, all your employees who may be moving can enjoy Altair-negotiated discounts and professional moving services for any type of move.
Transition
• Auto Shipment
• Business Traveler/Remote Worker Tracking
• Household Goods Move Management
• Household Goods Storage
• Pet Transportation
• Temporary Living
• Travel Management
OUR TECHNOLOGY
Altair Global has long adhered to a strategy of developing and managing our technology internally – not relying on outside sources for each update and improvement – yet, having the ability to source best-of-breed platforms when necessary and optimal. To achieve our vision, we have developed our STAR technology platforms to meet the needs of our client partners, customers, supplier partners, and team members. Within our STAR portals, we offer all the necessary tools and functionalities to keep mobility moving.
Client Partner Portal: For our client partners, we understand the need for data and reporting, streamlined management features, and easy-to-use dashboards. Our goal is to provide access to the most important aspects of your program so you can manage your priorities accordingly. We work closely with our clients to ensure their needs are met and our technology keeps pace with the demands of their global business.
Team Member Portal: For our internal team members, we provide a Daily Activity System Hub as the system of record for managing all relocation activity. Through our internal system, our team members can access their information, interact with customers, and manage workflows. Our goal is to drive consistency in process and service globally for maximum effectiveness.
Customer Portal: For our customers, we provide essential information and tools to assist with the day-today management of a relocation or assignment. With this portal in their pocket or on their desktop, our customers can securely review their individual status, process expenses, access tools, update their profile and tasks, and connect directly with members of our team.
Supplier Partner Portal/Integration: For our supplier partners, we provide a seamless way to interact and integrate with Altair Global to send and receive service orders from Altair. Our major suppliers are integrated into the Altair ecosystem and process orders digitally.
RISK AND COMPLIANCE
Global business today requires an ever-watchful approach to guarding information, especially when dealing with an individual’s or family’s personal information. You just can’t afford to partner with a company that doesn’t take information security seriously. At Altair Global, we are committed to keeping our clients’ and their relocating employees’ information secure and compliant. To do so, we invest heavily in our internal Governance, Risk, and Compliance program and ensure our company stays ahead of the curve when it comes to managing your information.
On a global basis, Altair has sought and achieved full compliance with all aspects of the EU-U.S. Data Privacy Framework (DPF), including the UK extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. This is an exciting milestone in our commitment to data privacy. This certification allows Altair access to reliable mechanisms for data transfers between the U.S., EU, UK, and Switzerland while ensuring data protection consistent with EU, UK, and Swiss law.
We are in compliance with all EU General Data Protection Regulations (GDPR) as well as the stipulations of the California Consumer Privacy Act (CCPA) across our entire organization, and our European offices are accredited with the prestigious European Relocation Association (EuRA) Global Quality Seal Plus. Finally, we devote time and resources to the rigorous process of undergoing the AICPA’s SOC 2 Type 2 audit on an annual basis.
We go the extra mile to ensure our business practices are above board and beyond reproach.
Where We Work
Who We Work With
OUR SUPPLIER PARTNERSHIP PHILOSOPHY
We couldn’t do what we do without a little help. At Altair, we don’t have vendors or just suppliers, we have supplier partners who are a very real extension of the Altair Global brand. We work with local companies in 186 countries and 4,000 cities across the global to make our business work. Since Altair Global is a fully independent company with no parent or subsidiary companies, we are free to select the most qualified, best-fit partner for each move. And, just like every other important relationship at Altair Global, our Supplier Partner Experience (SPX) is extremely important to us.
We want our supplier partners to feel valued through honest, transparent, and fair dealings with Altair. And, since our supplier partners play such a significant role in our customer’s experience, we have developed a first-ofits-kind certification program for our supplier partners on the Altair Experience Management methodology. Our Supplier Partner Certification program has three levels: Foundation, Core, and Capstone. This program allows our supplier partners to come along on the XM journey and instills our passion for the experience into every facet of our organization. As Henry Ford stated, “If everyone is moving forward together, then success takes care of itself.”
ALTAIR GLOBAL CERTIFIED
186 countries
4,000 cities
Who We Work For
OUR DEDICATION TO CLIENT PARTNER EXPERIENCE
Altair Global works with some of the most well-known, well-respected companies in the world. From tech giants and Fortune 100 staples to niche firms and start-ups, our flexible, agile approach is attractive to mobility teams who are looking for true consultative partnerships. We take pride in setting ourselves apart from the pack through our XM focus and our smart, innovative people. As evidence, the results of our latest Client Partner Experience survey showed the most common reasons for choosing Altair were our culture, people, and experience.
And, our clients rate the reasons for staying with Altair as:
98% SATISFACTION WITH THE ALTAIR ACCOUNT MANAGER
98% SATISFACTION WITH PARTNERSHIP
We know that Altair Global is not the only choice for relocation management services, but we also know that the clients who chose to work with us are most typically long-term, strategic partners. We value our client relationships immensely and want to continually grow and evolve alongside our clients while raising the bar for experience and innovation in our industry.
If you haven’t yet experienced the tangible difference that Altair Global can bring to your relocation program, reach out today.
Altair Global is the stable, secure choice for the top companies in the world. We are the largest, independent relocation management company with a solid history of exemplary service and an exciting focus on experience and innovation. Now is the time for you to experience the exceptional partnership that is waiting for you at Altair Global. 100% TRUSTWORTHINESS
