Consumer Protection Law in the UAE
Consumer protection is a cornerstone of a thriving economy, ensuring that individuals and businesses engage in fair and transparent transactions
Consumer Protection Law in the UAE
Labelling and invoicing:
The Regulations stipulate the requirements for the information that must be included on the cover or packaging of goods, or the place where they are displayed, and how such information is to be displayed.
Consumer Protection Law in the UAE
e-Commerce:
Lastly, the new Regulations impose certain specific requirements on electronic commerce providers within the UAE and requires certain m andatory disclosures in relation to the goods and services provided through e-commerce platforms.
“Harmful” clauses:
There is now clarity under the Regulations on what contractual terms will be construed as causing harm to the consumer, whether such clauses be found in agreements, invoices or other documents with the client. Primarily these restrictions appear to cover any clauses that grant the suppliers unfair unilateral powers over the consumers or in any way curtail their rights in relation to the goods or services.
Consumer Protection Law in the UAE
After-sale services and spare parts:
The new Regulations, unlike the previous Executive Regulations from 2007, do not specify any minimum guarantee periods, but it is stated that a resolution fixing the guarantee periods and conditions,
Used, refurbished, and damaged goods:
Suppliers of used, refurbished or defective goods are required to conform to certain specific standards under the new Regulations.