Stay Open for Business 24/7 With a Customer Service Portal
Your customers, partners and suppliers want immediate feedback from you at all times of the day and night. They expect to be able to resolve their issues, purchase products and services, and track the status of their orders. So, to provide complete customer satisfaction, it’s essential to make self-service available and easy. How? With a customer service portal. Whether you sell business-to-consumer (B2C) or business-to-business (B2B), a customer service portal can enhance your services and boost customer satisfaction, while cutting costs and fattening up revenues. Your company can slash up to 30% off service costs with a well-designed and deployed self-service portal that automates assistance and shrinks call volume. And if your competition doesn’t have a customer service portal yet, they will soon. It’s no longer a convenience; it’s a strategic improvement that enables your business to remain competitive, and builds your business.
Four Keys to Success with Your Customer Service Portal
1
Make it User Friendly and Feature Rich
Your customer service portal must be intuitive to use, and provide the information and features your customers seek. That includes: Providing a single sign-on function that gives users access to all the applications they may need. Serving up all the information your customers demand, no matter how many different sources you needto tap into, and bringing it together in a uniform way. Making your portal easy to update because customers expect the latest information. Advanced search so customers can find what they need quickly and easily. Interactive features, such as wikis and blogs, that provide a sense of community.These features enable customers to express opinions and provide feedback that helps you build a stronger, more customer-oriented business. Personalization so customers feel the portal is tailored to their needs. A streamlined product and service order process.
2 1
(c) © 2012. 2011. AllianceTek.com - All Rights Reserved.