Helping Resolve Data Integration Issues Using Salesforce (Case Study)
One of the key challenges faced by many companies is integrating multiple IT systems, with high levels of efficacy. Poor integration of diverse systems in an organization leads to data synchronization problems, which prevents the organization from getting a comprehensive view of its business and leads to various problems such as low levels of productivity. One of the ways to resolve this issue is to establish seamless data flows using web services. Web services are XML-powered information systems that leverage the Internet to facilitate hassle-free communication between different applications. Today, we will see how Solunus helped a well-known IT product development company integrate their Microsoft NAV system with Salesforce to enable a 360° view of their business and a considerable increase in their productivity.
About the Client The client is a world-leading developer of inventory management software products, based in Carrolton, TX. They operate across North America and have been serving the retail industry with novel solutions for the last 50 years.
Project Overview The customer wanted us to help them integrate their MS-NAV 2013 R2 system with their Salesforce system. They also sought our assistance in automating their data entry process and shortening lead times.
Challenges Faced by the Client
The client suffered from poor integration between MS-Dynamics NAV and Salesforce They had to deal with frequent errors due to manual data entry and processing of sales orders The IT firm also had challenges with long lead times due to the manual processing of orders