MANAGED SERVICES COMPARISON 2024
Alcala Consulting, Inc. offers managed services packages to meet organizational needs of all sizes. All our packages come with industry-exceeding standards. From there, you can select the upgrades that best meet your needs
Our Core Values
Do the Right Thing
Integrity is paramount in creating a successful business venture. In every decision, we take an honest look at what it means to our clients, employees, and vendors. We hold ourselves to the highest ethical standards and look for these same qualities with whom we do business.
Take Ownership
We accept responsibility for all our actions. We demand excellence in ourselves, in everyone we associate with, and in everything we do. Only the highest quality products and services are acceptable for our company and clients.
Be Versatile and Agile
We focus on the future, looking for the smartest ways to improve our services, develop new markets, and express flexibility as new ideas and technologies emerge.
Be Respectful
We respect every individual we encounter, whether a client, employee, partner, or competitor. We always treat others as we wish to be treated.
Do What You Say
When we make a promise, we keep it. We expect the same from our employees, clients, and partners.
Complete Information Privacy
3rd Party CISO (Chief Security Information Officer) to Ensure We Remain Secure
Onsite On-Time Guarantee
Service Calls Answered by A Human
Meet Service Level Agreement
Make Things Right If We Fall Short
On-Site Support
Remote Support Monday – Friday, 8 :00 a.m. P ST – 6:00 p.m. P ST
After -Hours & Weekend Support
Holiday Support
$175 Per Hour. 30-Minute Min.
On-site: $225 Per Hour. 2-Hour Min. + Trip Fee. Remote: $225 Per Hour. 2-Hour Min.
On-site: $350 Per Hour. 8-Hour Min. + Trip Fee. Remote: $350 Per Hour. 2-Hour Min.
On-site: $200 Per Hour. 2-Hour Min. + Trip Fee. Remote: $200 Per Hour. 2-Hour Min.
On-site: $325 Per Hour. 4-Hour Min. + Trip Fee.
Remote: $325 Per Hour. 1-Hour Min.
On-site: $175 Per Hour. 2-Hour Min. + Trip Fee. Remote: $175 Per Hour. 2-Hour Min.
On-site: $300 Per Hour. 4-Hour Min. + Trip Fee. Remote: $300 Per Hour. 1-Hour Min.
Emergency - On-site Response Time As Available
CTO Services
PROACTIVE ACCOUNT MANAGEMENT
Weekly Tech Tips
Weekly Cyber Security Awareness
Service Portal
Monthly Newsletter
Asset Tracking
Creation of Acceptable Use Policy (AUP)
Network Documentation
Technology Business Reviews
Monthly Executive Summary Report
Client Relationship Manager
Custom Employee Onboarding and Offboarding Forms
Weekly Open Ticket Reports
Real-Time Dashboard
TEP ONE: PROACTIVE MONITORING & MAINTENANCE
Remote Monitoring and Management
Computer stability and performance
Monitoring for down/offline devices
Scheduled Preventative Maintenance
Patch Management - Microsoft, Apple, Adobe, Mozilla, Java, Google Chrome, etc.
Automatic Escalation and Resolution of Alerts
Service Auto-Healing
Custom Alerts
Firmware Updates
Automated Software Deployment
Support & Fix Computer, Server, and Network Issues
Adding/Move/Change Users
White and Blacklisting in Spam Filter
Microsoft 365 or Google Workspace Support
Installation of New Hardware*
*Labor only; all hardware and software costs will be additional.
Installation of Software*
*Labor only; all hardware and software costs will be additional.
Software & Hardware Upgrades*
*Labor only; all hardware and software costs will be additional.
Ordering and Replacing Warranty Parts
Mobile Phone Support (optional)
Phone System Support (optional)
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Security Awareness Training
Phishing Simulation
Anti-phishing Platform
Password Vault
Application Control
All the time VPN for computers
Web Gateway Security
Endpoint Security
Endpoint Detection and Response
Anti-Ransomware
Ring-Fencing
Endpoint Data Governance
User Data Governance
Computer Encryption
Security Information & Event Management (SIEM)
Managed Detection and Response (MDR)/Security Operations Center (SOC)
Office 365 or Google Workspace Defense
Email Encryption
Site-to-Site VPN
ECT YOUR
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Office
File Restores from Backup
Server
Network
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