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OMAN INDIA FERTILIZER COMPANY OUR SUSTAINABILITY PROMISE

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OUR PROMISE TO THE SULTANATE OF OMAN, ITS PEOPLE, AND THE ENVIRONMENT ON ADOPTING SUSTAINABILITY MANAGEMENT AND ENHANCING OUR SOCIO-ECONOMIC AND ENVIRONMENTAL PERFORMANCE.

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OUR STAKEHOLDER Stakeholder

Government

The materiality of the stakeholder

What

Stakeholder

Customers

04

How

The materiality of the stakeholder

What

Stakeholder

Employees

OMIFCO’s establishment was a strategic initiative between the Omani and Indian Governments, playing a critical role in strengthening Oman’s industrial sector. OMIFCO also places great importance in implementing the Omani Vision 2020 with regards to diversifying the Omani economy, developing a technical Omani workforce, and creating additional jobs and employment opportunities.

Material Issues

Our shareholders, Oman Oil Company (50%), Indian Farmers Fertilizer Cooperative Limited (25%) and Krishak Bharati Cooperative Limited (25%) have made the establishment of OMIFCO a reality; the Government of India and the Indian Farmers Fertilizer Cooperative Limited are also OMIFCO’s long-term customers, which ensures consistent demand of our Ammonia and Urea production.

Material Issues

How

The materiality of the stakeholder

What

Urea and Ammonia production factories are dependent on a highly technical and skilled workforce, making our employees OMIFCO’s greatest and most important asset. OMIFCO aspires to not only build a relationship between our business and the community, but also provide a great place to live for our employees. Our communities are critical to our operations.

• Omani Vision 2020 and its 4 areas of focus: 1. Sustainable Development 2. Economic Diversification 3. Human Resources Development 4. Private Sector Development • Strong financial performance • Creation of jobs & employment opportunities • Omanization of the workforce

• Oman Oil Company’s (50%) 4 strategic objectives: 1. Economic Diversification 2. Facilitate foreign and private sector investment 3. Generate revenue for the government 4. Creating jobs and providing occupational training • Strong financial performance & shareholder returns • Efficient operations & customer satisfaction • Transparency & Accountability • Strong governance frameworks

Material Issues

How

• Strong salary and benefits • Proper training and education • Health and Safety • Investments into the community and Engagement • Employment opportunities • Transparency and accountability


Stakeholder

The Community

The materiality of the stakeholder

What

Stakeholder

Partners & Suppliers

How

The materiality of the stakeholder

What

Stakeholder

The Environment

OMIFCO aspires to not only build a relationship between our business and the community, but also provide a great place to live for our employees. Our communities are critical to our operations.

Material Issues

The improvement of our business often relies on strong partnerships and reliable suppliers.

Material Issues

How

The materiality of the stakeholder

What

Oman is globally recognized by the United Nations and other groups for its records in environmental conservation and pollution control. OMIFCO is committed to maintaining and enhancing Oman’s environmental performance.

• Investments into the community and Engagement • Employment opportunities • Transparency and accountability

• Transparent and fair policies and procedures • Timely payment

Material Issues

How

• Resource optimization • Protection of the environment

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OMIFCO

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Oman India Fertiliser Company SAOC (OMIFCO) has been established, as the result of an initiative by the Governments of Oman & India, in order to construct, own and operate a modern world scale two-train ammonia-urea fertiliser manufacturing plant at the Sur Industrial Estate in the Sultanate of Oman. OMIFCO is owned 50% by Oman Oil Company SAOC (OOC), 25% by Indian Farmers Fertiliser Cooperative Limited (IFFCO) & 25% by Krishak Bharati Cooperative Limited (KRIBHCO). The plant has the capacity to produce 1,750 T/D of Anhydrous Ammonia from 2 Ammonia Plants and 2,530 T/D of granular urea from 2 Urea Plants. OMIFCO considers the issue of reducing the environmental impacts resulting from its operations as its top priority along with the promotion of production to raise the national economy.

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CONTENTS

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Introduction

02

Our ‘Meethaq’

10

Board Of Directors

12

Our Promises

14

Our Commitment To Transparency And Accountability

18

Our Promise To Deliver Excellent Financial And Operational Results

22

Our Pursuit Towards The Development Of The Omani Economy

26

Our Obligation Towards The Investment In The Human Capital Of Oman

32

Our Aim To Lead The Adoption Of Environmental Sustainability

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To Elevate The Quality Of Life In Local Communities

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A Summary Of Our ‘Meethaq’ To Our Stakeholders

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Contact Us

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OMIFCO

OUR ‘MEETHAQ’ WITH OUR STAKEHOLDERS

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‘Meethaq’ is the Arabic word for a covenant, a promise made on the base of strong ties and commitment. This document represents our ‘Meethaq’, a promise to our stakeholders; it represents our commitment to sustainability and our promise to an even better future. The following will summarize our promise and will outline our sustainability strategy, our sustainability progress and our goals for the future. We aspire to be recognized internationally for our high caliber performance and excellent environmental standards. Achieving our aspirations will not be possible without a long term sustainability strategy and strong engagement with our most material stakeholders. We believe that in order to achieve sustainable development and growth we must involve our stake holders and the community. Keeping this in mind we asked our stakeholders; what are the most material matters to them? How do they see OMIFCO integrating into the social threads of our communities? And on the answers that we received, we built our ‘Meethaq’. Our company’s success cannot be separated from our stakeholders needs; achieving sustainable development calls for integrated management of our social, environmental and economic performance. Our sustainability promise is in line with our business priorities and the needs of our stakeholders. The promise begins at our commitment to transparency, accountability and sustainability principles. At the same time our focus is on operational performance, people development, health & safety, corporate citizenship and environmental sustainability. It gives me great pleasure to bring to you our sustainability strategy, objectives and some of the initiatives that we have been embedding to our operations and daily practices. This report serves as another step towards you our stakeholder and is another step towards an increased dialogue between OMIFCO and you. We look forward to hearing from you.

Ahmed Bin Ali Al-Awfi Chief Executive Officer

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THE BOARD OF DIRECTORS

Mr. Ahmed Al Wahaibi

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Mr. US Awasthi

Mr. Thir AL Amri

Mr. BDS Sinha


Mr. Hamed Al Athobi

Mr. Rakesh Kapur

Ms. Nas-ha Al Falllahi

Mr. Satish Chandra

Mr. Juma AL Hinai

Mr. R. Karma

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OUR PROMISE TO THE SULTANATE OF OMAN

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OMIFCO SUSTAINABILITY PROMISE

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01

TRANSPARENCY AND ACCOUNTABILITY

02

EXCELLENT FINANCIAL AND OPERATIONAL PERFORMANCE

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POSITIVE IMPACT ON OMMANI ECONOMY

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05

06

HUMAN CAPITAL DEVELOPMENT

ENVIRONMENTALLY SUSTAINABLE OPERATIONS

ENHANCEMENT OF LOCAL COM MUNITY’S QUALITY OF LIFE

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OUR COMMITMENT TO TRANSPARENCY AND ACCOUNTABILITY

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The core of our ‘Meethaq’ lies in our commitment towards transparency and accountability principles which are the essence of sustainable development. Sustainable development means that we meet our stakeholders’ needs without compromising the future generations’ ability to meet their needs. Therefore it is essential to be accountable to our future and progress towards our goals through transparency. Through a strong governing structure we wish to hold ourselves accountable for our business, meanwhile ensuring there are no conflicts of interest at the highest level of management. We also safeguard that 100% our Directors on the Board have no material interest in the company. We believe in equal opportunity and cultivate diversity where possible. We are proud to state that 10% of our Board of Directors is female represented and this also reflects in the percentage of women at OMIFCO’s total workforce which sits at 6%.

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100%

of the board of directors is independent

20

10%

Female representation on the board

55%

Percentage of total KPIs in report showing improvement


We have… By publishing this ‘Meethaq’, we are demonstrating our promise and commitment to sustainability by discussing the most relevant and material issues to our stakeholders. This document comes after we have developed our sustainable strategy, as well as a community investment and engagement strategy as part of our overall sustainability management initiative. The performance indicators presented in this report is our first attempt at capturing baseline data on the most important issues to our stakeholders.

We will… We intend to continue expanding and enhancing our data-collection of significant key performance indicators (KPIs), in order to monitor and manage our progress. These expanded set of indicators will be our base to publish a GRI-checked sustainability report (Global Reporting Initiative, a global standard in sustainability reporting) in 2013. In addition, a sustainability leadership committee will be identified within the organization which will ensure the full implementation of the sustainability management system and the continuous monitoring of our sustainability progress.

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OUR PROMISE TO DELIVER EXCELLENT FINANCIAL AND OPERATIONAL RESULTS

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The pursuit of financial sustainability is not an end in itself; we at OMIFCO understand that increase in profits lead to greater opportunities for each of our stakeholders. The delivery of excellent financial and operational results is a prerequisite for us to meet our ‘meethaq’ for our stakeholders. Operational excellence leads to stable financial results which in turn allow increased spending on employee development, enhancement of operation’s environmental performance and adaptation of innovative practices, as well as increasing our investments into our local community. Our aim is to achieve international recognition in the fertilizer and chemical industry with our customer satisfaction, efficient operational performance and positive financial results, areas which we understand are strongly interdependent on each other.

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25.56%

increase in Ammonia sales from 2009 to 2011

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31.7%

increase in Urea sales from 2009 to 2011

63.57%

increase in net profit from 2009 to 2011


We have… We are happy to report that our customer satisfaction has been rated excellent for the past three years. Our biannual customer satisfaction survey focuses on six key areas, which include quality and quantity of products (i.e. Urea and Ammonia), delivery performance, documentation, communication difficulties, and response to complaints. Over this same period, OMIFCO has increased sales of both Ammonia and Urea, which has seen an increase of 25.56% and 31.7% respectively since 2009. Publishing our financial and operational results not just shows our commitment towards transparency, but also forms the base of our sound financial management. The following KPIs showcase OMIFCO’s most significant operational performance results.

TO DELIVER EXCELLENT FINANCIAL AND OPERATIONAL RESULTS KPI

2009

2010

2011

110.3%

113.2%

113.5%

Capacity Utilization (%) - Urea

22.8%

125.7%

124.6%

Planned & Unplanned Disruptions - Urea Plants (Days)

14.14

11.06

13.44

Planned & Unplanned Disruptions - Ammonia Plants (Days)

10.18

9.11

11.00

Excellent

Excellent

Excellent

Efficiency & Reliability Capacity Utilization (%) – Ammonia

Customer Satisfaction Customer Satisfaction Rate (%)

We will… We aim to continue reducing our operational costs, as achieved in 2011; even with a 20% increase in our workforce since 2010, we have managed to reduce our costs by 1.2%. We constantly seek out cost-reduction opportunities without compromising the efficiency or quality of our products. A ‘green office’ initiative is being planned to actively engage employees to help reduce OMIFCO’s water and energy consumption, as well as waste generation. The initiative also aims at enhancing our recycling program. An additional element to enhance our financial management is to create comprehensive strategies on our spending in areas such as community investments (see page 12) to simultaneously improve OMIFCO’s local procurement and supply chain and improve the learning and development of Omani’s in our local region. Such strategies and policies will aim to add the most value out of our financial investments.

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OUR PURSUIT TOWARDS THE DEVELOPMENT OF THE OMANI ECONOMY

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The inception of OMIFCO was a strategic initiative between the Omani and the Indian governments; it served a critical role in strengthening the Omani economy and sustaining the Indian agriculture sector. Through diversifying the economy and providing job opportunities to the national work force, OMIFCO plays a significant role in supporting the Omani government.

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17%

total increase in workforce number between 2009 and 2011

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60%

of procurement spending goes toward local suppliers


We have… To develop a strong and sustainable economy the creation of jobs is considered to be one of the most important issues. In 2011, when rising unemployment rates in Oman led to Sultan Qaboos bin Said’s public demand for the creation of 50,000 jobs, many efforts were made within OMIFCO to expand the company’s workforce by a total of 124 new positions and within a year OMIFCO’s total workforce grew by 20%. What’s more is that OMIFCO has begun restructuring its community investment strategy in order to ensure investments are made in priority areas such as job creation, human capital development, academic scholarships and entrepreneurial funds to assist local ventures. As a fertilizer company, we realize the importance to ensure our core product goes to local farmers to support Oman’s agricultural industry. In November of 2011, we created an integrated bagging plant to meet the local demand for fertilizer. In nearly two months, this enabled us to distribute nearly 1,300 metric tons of urea to the local Omani farmers. As part of the sustainability management system, the following KPIs have been identified to track our progress and performance in contributing to the Omani economy. To Develop the Omani Economy 2009

2010

2011

47

22

124

37 (7.4%)

16 (3.3%)

36 (6.2%)

10

7

27

--

68.94%

61%

Total fertilizer production utilized in Oman (MT)

NIL

NIL

1,292

% of Total fertilizer production utilized in Oman (%)

NIL

NIL

0.06%

KPI Creating Jobs and Supporting Youth and Small-Medium Enterprises No. of new jobs created each year (#) No. of youth employed (18 to 29 years) (#) No. of jobs created via supporting local SMEs (#) Supporting Local Suppliers and Farmers Procurement spending going towards local suppliers (%)

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30


We will… Two of the greatest priority areas for OMIFCO considering economic development are: a) Job creation, and b) Increasing local procurement and supply chains Although we continue to look for avenues to increase the number of career opportunities within the company, we have bigger plans for providing more scalable solutions. In 2011, we pledged to work with the community to develop and support micro business and local entrepreneurial ventures. January 2012 saw the launch of an official fund and initiative under the name of “The Cell Project”. Currently the project is in its initial phase of awarding small businesses with financial and technical support all the while working towards the development of an overall entrepreneurialculture within the community. The public launch of the “the cell project” was at the OMIFCO CSR Forum which took place in January 2012 in the presence of various community and government stakeholders. Our plan in 2012 is to select and financially support 25 micro-business and entrepreneurs and help them gain training and develop comprehensive business plans. To enhance the local economy within the A’Sharqiyah South Governorate, we plan to update our procurement policy and guidelines in order to prioritize local procurement. Our plan is to work with local suppliers and vendors and enhance the local supply chains so that we are better equipped at competing with international vendors. To do so, we at OMIFCO will assess barriers to increase the local procurement and participate with local suppliers and entrepreneurs to create innovative solutions together. OMIFCO has also set a goal of distributing 30,000 metric tons of urea to local farmers, on an annual basis. In order to meet these distribution requirements, OMIFCO is partnering with local marketing outlets and will be working with an experienced local agency.

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OUR OBLIGATION TOWARDS THE INVESTMENT IN THE HUMAN CAPITAL OF OMAN

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Our human capital is the most valuable resource for both OMIFCO and Oman Our human capital is the most valuable resource for both OMIFCO and Oman. Our investment extends beyond providing a supportive, safe, and healthy workplace for our workforce; we aspire to support the development of Oman’s human capital in general. The growing young population of Oman poses a unique economical challenge, while considering the Sultanate’s growing demand of job creation, the addressing of the skills-gap in our workforce and diversifying the country’s job markets. The young Omanis in particular ones who are seeking first time employment experience much higher rates of unemployment, primarily due to a clear skills-gap when compared to the market’s entry level demands. However this challenge presents Oman with a major opportunity and allows us to consider how to best utilize our nation’s untapped resources. We believe that investing in the development of the human capital of Oman requires working with these unemployed youth and providing them with technological knowledge and necessary skills to excel in Oman’s current and future job-markets.

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Between 2009 and 2011 OMIFCO averaged 9.27 millions OMR in annual wages and benefits 64%

Our Omanization rate in 2011 (compared to 57% in 2009)

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1.4 Million OMR

invested towards developing and training Omanis in 2011

14

Number of academic scholarships provided to local Omani students since 2009


We have… Our investment in Oman’s human capital development is in two broad ways. Firstly, at OMIFCO we take pride in the manner in which we take care of the 583 employees which make up our workforce. Their development has positive effects on the development of their children, families and the community as a whole. Sixty four percent of our workforce is Omani and 6 percent are women. 2011 saw OMIFCO spend OMR 8.9 million on employee wages and benefits, and we have a strong track-record in health and safety. OMIFCO is considered as a great place to work within the A’Sharqiyah South Governorate, and we look towards furthering this reputation. 2011 also saw us revamp our internal communications to increase employee engagement; we are working on a strategy to further involve our employees in OMIFCO’s internal and external affairs. All employees also undertake an annual performance management review. Secondly, we continuously invest in Oman’s human capital development externally through training and opportunities provided to the general public. Since 2007, we have been providing educational scholarship to students who are pursuing studies in science, technical, engineering, mathematics or business disciplines. We have provided 14 scholarships for 13 bachelor’s degrees and 1 diploma since 2009. In 2011, our spending in vocational trainings for members of our local communities was OMR 270,142.

To Invest in the Human Capital of Oman 2009

2010

2011

Total Workforce (people)

497

485

583

Omanization Rate (%)

57%

61%

64%

4%

5%

6%

Total OMR spent on employee wages and benefits (Millions)

8.551

10.4212

8.854

Total investments made towards developing and training Omanis (external trainings open to non-employees) (Millions)

0.610

0.909

1.403

--

3

7

0.96

0.69

0.80

KPI Our People

Women in the Workforce (%) Developing Oman’s Human Capital

Number of scholarships granted by OMIFCO Health & Safety Total Workforce (people) Employee Happiness and Retention

New Indicator

Employee Satisfaction Rate (%) Turnover Rate (%)

2%

1%

2%

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36


We will… In the coming year, we at OMIFCO will be undertaking a number of initiatives to further enhance our engagement within our employees: • A baseline satisfaction survey will be conducted to better understand employee needs • A target of 67% Omanization has been set for the coming year • A standardization process within our Human Resource (HR) function will be undertaken. This will standardize grading systems, salaries and develop formal job descriptions tied to career development plans of our employees. • We are also looking towards hiring a recruitment officer, who will support our HR department develop a comprehensive induction strategy for new hires. • We will also be launching an employee volunteering program, a program which will encourage employees to participate in developing local human capital through volunteering their time to train and engage with the community in areas of their expertise.

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OUR AIM TO LEAD THE ADOPTION OF ENVIRONMENTAL SUSTAINABILITY

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We at OMIFCO invest heavily in ensuring our operations have minimal impact on the environment constantly seeking ways to improve in this aspect. OMFICO also looks for opportunities to support the environmental education, awareness programs and community-based initiatives, which can help us in our effort in reducing Oman’s ecological footprint. Yale University’s 2010 Environmental Performance Index ranked Oman at 131st position out of 163 countries and we aspire to play our part in improving the country’s standings. We seek ways in which to enhance the community’s awareness on environmental sustainability to lead towards result-oriented actions. Our most important environmental issues are to do with • Resource Efficiency: by reducing overall energy consumption, water consumption and materials consumption • Waste Reduction: by reducing waste generation and increasing recycling rates to reduce the amount of waste accumulating in our landfills. • Climate Change: by reducing carbon emissions which emit greenhouse gases, which are known to cause climate change, into the atmosphere.

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15%

total reduction of energy consumption per employee in 2011

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14%

total reduction of water consumption per employee in 2011


We have… OMIFCO has conducted a green factory initiative to reduce water and energy consumption, GHG emissions, and waste production. Since early 2011, OMIFCO began re-selling excess carbon dioxide (CO2), a major greenhouse gas contributing to climate-change, to Global Gas Company, a company located in Sur Industrial Estate and produces dry ice (Solid CO2) using CO2 as the raw material. Approximately 50% of OMIFCO’s generated CO2 is recycled within our own operations, and part of the remaining 40% of excess CO2 is being re-sold, i.e. about 1500 to 1960 MT per month. OMIFCO has also installed a number of automated lighting fixtures in our offices, plant and along our streets. There are no hazardous emissions created from our plant, due to a sophisticated watercooling system which has been designed to separate our cooling water from the chemical processes. We also recycle water condensate, and sea-water used in the plant’s cooling process is monitored daily. All grey-water from our facilities (e.g. released from our kitchens and bathroom facilities) is treated and then used to feed and develop the beautiful greenspace around the plant and office buildings. We are also in the practice of storing all hazardous waste until enough is collected to sell and recycle safely. This micro-sustainability report is the company’s first publication to begin our journey of open transparency. Below you can find the Key Performance Indicators (KPIs) illustrating our environmental performance. Analysis of the KPIs show a decrease in water and energy consumed per employee in 2011. To Develop the Omani Economy KPI

2009

2010

2011

Climate Change & GHG Emissions New indicator

Greenhouse Gas (GHG) Emissions (tones)

1,471,669

Energy Consumption Energy Consumption - Imported Power (kWh)

17,809,000

44,553,000

47,015,000

Energy Consumption – Gas as feed & fuel (MMBTU)

51,193,606

50,702,420

50,640,067

35,833

91,862

77,638

Energy Consumption per Employee (kWh/p) Water Consumption Water Consumption (Gallons) Water Consumption per Employee (Gallons/p)

406,957,648 408,559,324 419,729,601 818,828

842,390

719,948

7

209

124

Waste Management Hazardous Waste Generated (tones)

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We will‌ We have always been dedicated in reducing our negative environmental impact. We at OMIFCO plan to continue walking the talk in the coming year by: • Initiating an internal green office initiative that will help reduce unnecessary energy, water and material consumption in our offices. The program will teach our employees how to be more environmentally sustainable. • OMIFCO will officially dedicate a portion of its community investments to environmental issues and we look forward to receiving applications from the community to fund and support such initiatives in the community. Our long term goal is to initiate a large-scale community change towards being more environmentally sustainable. We hope to be the driving force behind this initiative in our community by organizing various awareness programs and community and school-based initiatives that focus on key environmental issues.

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TO ELEVATE THE QUALITY OF LIFE IN LOCAL COMMUNITIES

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We believe we have a responsibility to improve the quality and we are aware that when it comes to their needs these communities know best. So, we at OMIFCO have not only made “elevating the quality of life in local communities� one of the four cornerstones of our community investment strategy, but it is also our aim to engage with the communities and understand their needs. Through increased engagements and strategic investments, we hope to create a better socioeconomic environment in the A’Sharqiyah South Governorate.

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300,000 OMR

our average investment in the community by OMIFCO in the last three years

46 45

the total stakeholder engagements organized by OMIFCO in 2011


We have… Since 2009, our investments into the community equaled 4 million OMR. Although this funding was dispersed far and wide, and we realized that to make a lasting positive change within the community, the funding should be focused. We at OMIFCO set out to address this need hence we developed the corporate community investment strategy in 2012. The strategy which was developed in early 2012 identified the critical issues most important to our country, communities and the company. The strategy also was created in line with the company’s strategic sustainability framework. We identified four major ‘priority areas’ where our community investments will be directed, the aim was to create a transformational, measurable and sustained change. The four areas are listed below are pictured in our community investment framework: • Entrepreneurship & micro-business development • Education and human capital development • Environmental stewardship • Preserving our heritage and enhancing quality of life As part of the development process for OMIFCO’s community investment strategy and to identify opportunities for improvement, we also assessed our current involvement, overall engagement and impact in local communities. To address some of the gaps identified, OMIFCO undertook the following initiatives: • Enhancing the application process for community members to apply for funding or support. • In January 2012, we launched our first CSR Forum engaging with approximately 300 stakeholders from the local community, regional government entities and organizations. We plan to make this an annual event.

Figure 1. OMIFCO’s Community Investment Framework

OMIFCO’s Priority Areas for Community Investment

01

02

Entrepreneurship & Micro-business Development

Education & Human Capital Development

OMIFCO is looking to invest in projects which will create jobs, provide training and resources to aspiring entrepreneurs, and develop local suppliers which can support OMIFCO’s business needs.

OMIFCO is looking to invest in projects which will provide vocational training, connect community members with employment opportunities and support youth gain advanced education and job skills training.

03

04

Environmental Stewardship

Preserving Culture, Heritage and Enhancing the Quality of Life

OMIFCO is looking to invest in projects which will directly improve Oman’s environmental performance by reducing waste, optimizing resource consumption such as water and energy, and protecting our biodversity.

OMIFCO is looking to invest in projects which will create jobs, provide training and resources to aspiring entrepreneurs, and develop local suppliers which can support OMIFCO’s business needs.

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In 2011, 72% of funded projects were based in the local Sur region, and 39 projects were supported overall. Three percent of OMIFCO’s profits were invested into the community, with 72% of funded projects being based in the Sur Region. To Develop the Omani Economy 2009

2010

2011

609,833

908,766

2,600,000

Community Investments as a % of Net Profits (%)

1%

1.5%

3%

Number of Community Investment Projects Funded

29

35

39

62%

43%

72%

KPI Total Community Investments (OMR)

% of Community Investment Projects Funded in the Sur Region (%) Number of local project launched by OMIFCO

New indicator

8

Number of Community Stakeholder Engagements Held

New indicator

20

We will… In the future we will be setting up a community council which will be utilized to support funding decisions on local ‘quality of life’ projects. We are in the process of developing stakeholder engagement guidelines to support the enhancement of the company’s engagement with important stakeholders such as the community. Our commitment is to enhance dialogue with our communities. We at OMIFCO are also developing a “Fertilizer & Agricultural Education Programme” where we will actively donate fertilizers to Omani Farmers, and educate them on its proper use to increase local crop yields.

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A summary of our ‘Meethaq’ to our stakeholders OMIFCO has committed to undertaking the following initiatives to enhance the company’s sustainability performance across economic, environmental and social areas.

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Our Commitments

Timeline

To Commit to Transparency & Accountability To publish a sustainability report annually To achieve a GRI-check on OMIFCO’s 2012 Sustainability Report

Annually To be published in Q2 2013

Establish a Sustainability Leadership Committee at OMIFCO

In 2012

Renovate OMIFCO’s website for improved communication

In 2012

To Deliver Excellence Financial and Operational Results To continue to find cost-reduction opportunities

Annually

To launch a ‘Green Office Initiative’ to reduce costs (see commitment #16 below)

In 2012

To Develop the Omani Economy Officially launch “The Cell Project” geared towards supporting local micro businesses, and award 25 grants by year end

In 2012

Conduct an assessment to support OMIFCO enhance its local supply chains and local procurement

In 2012

Establish a sustainable and local procurement policy

In 2012

To Invest in the Human Capital of Oman Develop and conduct a baseline employee satisfaction survey

In 2012

Achieve 67% Omanization (3% increase)

In 2012

Launch the Human Resources Standardization Project, to standardize employee grading systems, salaries, develop formal job descriptions tied to career development plans for employees

Start In 2012

Hire a Recruitment Officer who will be responsible for creating a formal induction plan for all new hires

In 2012

Launch an employee volunteering program

In 2012

To Lead the Adoption of Environmental Sustainability To launch a ‘Green Office Initiative’ which will help OMIFCO reduce its water and energy consumption, minimize waste and increase recycling, and thus reduce operational costs

In 2012

To officially contribute a portion of our investments in the community towards environmentally sustainable projects

Annually

To Elevate the Quality of Life in Our Communities Develop and launch a formal community investment strategy aligned to OMIFCO’s sustainability strategy

In 2012

Develop and launch a ‘Fertilizer & Agricultural Education Programme’ to educate local farmers on the proper and efficient use of fertilizers

In 2012

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CONTACT US

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You – our reader, customer, stakeholder, or community member Are essential to us delivering on our promise. We encourage you to contact us, and talk to us. Whether you are interested in participating in some of our community programs, would like to hear more about our sustainability and community investment strategy, or have suggestions and recommendations for us, we would like to hear from you. Call Us +968.2.553.2000

Hours: 7:30 to 16:30 Saturday to Wednesday

Email us CSR@omifco.com Visit us Call us and set up and appointment Address A’Sharqiyah South Governorate Sur industrial Estates, Sultanate of Oman Mail us a Letter P.O. Box 67 P.C. 411, Sur, Sultanate of Oman

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paragonmc.com

A’Sharqiyah South Governorate Sur industrial Estates, Sultanate of Oman T. +968.2.553.2000 P.O. Box 67 P.C. 411, Sur, Sultanate of Oman E. CSR@omifco.com

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