Online Information Conference 2011

CONFERENCE PROGRAMME

www.online-information.co.uk/conference Follow @OnlineInfo_expo #online11

CO N p & FO FER ea R EN rly AN C bi O E P rd TH R I di sc ER CES ou Y H nt EA EL s a R! D ls

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Information and Collaboration: Meeting the challenges of a mobile generation The Online Information 2011 conference brings together thought leaders from around the world to help you face the opportunities and challenges of being an information professional today.

KEYNOTE SPEAKERS Craig Newmark, Founder, Craigslist, USA

Rachel Botsman, Author, What’s Mine is Yours: The Rise of Collaborative Consumption

Plus speakers from Allen & Overy, The British Library, Citi, Guardian News and Media, IBM, KPMG, Stockholm Public Library, University of Agder, Westminster Abbey and many more n Join your peers from over 40 countries to hear about: • Game changing technologies: the impact of mobile and social innovations such as Google+ • eBooks unleashed – new opportunities for information professionals • What’s new in search: web, mobile, enterprise and real time • Social Media: what’s coming next?

• ‘Big data’ – how to make your data work for you and open projects delivering value • Skills and career development to keep you ahead Supported by

n Make lasting connections quickly in our speed networking sessions and Knowledge Café n Develop new skills in our training workshops on ‘Searching without Google’ and ‘Strategy and Best Practices in Intranet Management’ n Discover the latest industry developments at the free co-located exhibition

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WELCOME I wonder sometimes if things are getting too complicated for me. It’s not the number of changes that are happening across the information industry that cause me angst, but the significance of any one particular change.

What is going to have the most impact on me and the way I work? Google recently announced the launch of their new Google+ service and I could immediately see this was going to be one of those life-changing events.

Google+ is more than just another social network. It’s establishing a new paradigm for conducting all activities, social and business, in the cloud. Of course they are not the only big player doing this – Microsoft with Sharepoint Online, or Apple’s iCloud are clearly part of this trend.

So, if like me, you feel things are getting a little too complicated, then come along to this year’s Online Information Conference.

WHY YOU SHOULD ATTEND Here is how you will benefit by attending:

WHO SHOULD ATTEND? The Online Information conference is the annual must attend event for:

We have lined up some of the best talent and thought leaders to share their experience of innovations and trends in the knowledge and information industry. This will be a highly interactive event, with many opportunities to participate in discussions, as well as being the place to meet and network with your peers.

4 Learn from internationally renowned speakers

• Information professionals

4 The chance to discuss best practice and new ideas

• Information analysts

Our keynote speakers for 2011 are

4 Mix and match seminar tracks every day so that you can customise the event to suit your priorities and interests

• Content managers

4 Great value for so much content and so many speakers. Excellent return on investment!

• Knowledge directors, managers and workers

4 Practical tips to take back to your desk and help you do your job better

• Research librarians

Craig Newmark, Founder, Craigslist, USA Rachel Botsman, Author, What’s Mine is Yours: The Rise of Collaborative Consumption

With five tracks covering

These new trends coupled with developments such as the shift from desk-bound PC’s to mobile platforms will take centre stage at this year’s Online Information Conference.

n Going mobile: Information and knowledge

Practical case studies, expert opinion and analysis will help you begin to get a picture of what the work environment might look like within the next two years. With access to cheap/free on-demand video chat and applications that work in the cloud, do we really need to be at our place of work every day?

n Building a framework for the future of the

And if we thought there was already enough data swilling around, we’ve got a lot more of it now – about four times as much as last year according to some industry pundits. This in turn has driven an entire industry around analytics and data visualisation, helping us to make better sense of our environment or supporting critical decision-making.

on the move n Social media: Exploiting knowledge in

social networks information profession n New frontiers in information management n Search and information discovery

4 Keep up to date with the latest innovations from the information world

4 Make new connections and network with like minded colleagues in our speed networking sessions and the Knowledge Café

• Corporate, academic and public librarians • Digital librarians • Information researchers from all sectors • Information architects

• Intranet managers and webmasters • IT professionals and communications project managers • Compliance managers • Records managers • Senior executives responsible for information strategy

Online Information 2011 promises a huge range of expertise and the unique chance for delegates to prepare themselves for the challenges facing the information profession.

• Expert end-users of online resources

I hope to see you at the conference in November.

• Training and professional development managers

Stephen Dale, Conference Chairman

• Management and independent consultants • Publishers and providers of online information

Join the Online Information Community and keep up to date with the latest conference announcements.

Join our group Search for ‘Online Information Exhibition and Conference’

2 | Visit the conference website at: www.online-information.co.uk/conference

Follow @OnlineInfo_expo #online11

TRAINING WORKSHOPS | Monday 28 November Taking place ahead of the main conference on Monday 28 November these in-depth training workshops are led by industry experts. All workshops include tea, coffee, lunch and a copy of the workshop handout. If you book a workshop as part of your conference place, benefit from a 50% discount on the workshop fee. For full workshop details visit: www.online-information.co.uk/workshops WORKSHOP 1 x 9.30 - 17.00

WORKSHOP 2 x 9.30 - 17.00

CONFERENCE COMMITTEE

SEARCHING WITHOUT GOOGLE Presenter: Karen Blakeman, Director, RBA Information Services, UK

STRATEGY AND BEST PRACTICES IN INTRANET MANAGEMENT

We would like to thank the Online Information 2011 Committee for their hard work and support in delivering a world class conference programme.

Having problems with Google? Fed up with it ignoring your search terms and giving you something completely different? Or confused by irrelevant tweets from complete strangers in your results list?

Personalisation, localisation, social networks and semantic search are all being used by Google in an attempt to improve relevance but it can go horribly wrong. It may be time to rethink your strategy and look at the other search engines and specialist tools that are out there.

Most intranets still deliver only limited value to their organisations and struggle with fundamental problems, such as lack of scope and strategic direction or bad findability. Simply extending an intranet with collaboration and social media functions without getting the basics right first will only make the situation worse.

This session will first of all briefly look at how Google’s new search features and ranking algorithms can adversely affect relevance and accuracy. The main part of the workshop will then investigate the alternatives and how to develop new search strategies including:

Agenda: • Neglected success factors of today’s intranets and their influence on strategic direction • Organisational pre-requisites for effective intranet management • The intranet roadmap as an instrument to turn your intranet vision into reality • What the role of the intranet manager should really be like • How to manage intranet content enabling proper search, information architecture, personalisation and process-integration • How to transform the intranet into the future “Digital Workplace”

• General web search engines and their advanced search features • Subject specific search tools • The importance of including social media in your strategy and available search options • Services that cover particular types of information (for example databases of peer reviewed articles, news, statistics, company information, images) • Tools for creating your own search engine • Can we really search without Google? What is it really good at?

Participants are encouraged to bring along examples of “problem” searches for discussion; fact sheets and notes summarising the key resources and techniques will be available. n LEARNING POINTS 4 Know about the serious alternatives to Google 4 Subject and industry specific search tools 4 Importance of social media and networks as part of research

Presenter: Stephan Schillerwein, Director of Research,

Infocentric Research AG, Switzerland

In this workshop participants will learn how to create and use an individual strategic intranet roadmap.

Participants will get a chance to self-assess their current intranets against the most comprehensive intranet best practice database (based on the Worldwide Intranet Challenge) to identify individual areas of strength and weakness. n LEARNING POINTS 4 What your employees really want from your intranet 4 How using a simple framework enables you to manage your intranet both strategically and tactically 4 How to tackle the no. 1 intranet issue: making things findable

CONFERENCE CHAIR 2011 Stephen Dale, Consultant, Semantix, UK EXECUTIVE COMMITTEE 2011 Stephen E. Arnold, ArnoldIT.com, USA Paul Blake, Knowledge and Content Manager, 3, UK Phil Bradley, Internet Consultant, UK Bonnie Cheuk, Director, Global Knowledge Sharing and Collaboration, Citi, UK Gary Colet, KM Consultant & KM Innovation Network Facilitator, Warwick Business School, UK Rebecca Davies, Pro-Vice Chancellor and Head, Information Services, Aberystwyth University, UK Peter Griffiths, Writer and Consultant, UK Hazel Hall, Director of the Centre for Social Informatics, School of Computing, Edinburgh Napier University, UK Åke Nygren, Project Manager, Stockholm Public Library, Sweden Gwenda Sippings, Head of Information Services and Research, Linklaters, UK Stella Wisdom, Digital Curator, The British Library, UK EXPERT ADVISORY COMMITTEE Dave Briggs, Community Evangelist, Learning Pool, UK Paul Corney, Managing Partner, Sparknow LLP, UK Tessa Darley, KTN Knowledge Manager, Innovatis, UK David Gurteen, Director, Gurteen Knowledge, UK Jakob Harnesk, Swedish Association of Information Professionals, Sweden Isto Huvila, Research Fellow, Åbo Akademi University, Sweden Mirja Iivonen Library Director, Tampere University, Finland Nick Milton, Director of Training, Resources and Marketing, Knoco, UK Dave Pattern, Library Systems Manager, University of Huddersfield, UK Bethan Ruddock, Content Development Officer, Library and Archival Services, Mimas, University of Manchester, UK Ulrich Kämper, WIND GmbH, Germany Marie-Madeleine Salmon, Head of Information Centre, Publicis, France

Simply scan this QR code with your smart phone for full details of the workshops

Visit the conference website at: www.online-information.co.uk/conference | 3

CONFERENCE OVERVIEW & HIGHLIGHTS KEYNOTE SPEAKERS: v OPENING KEYNOTE SPEAKERS

v CLOSING KEYNOTE SPEAKERS

Tuesday 29 November

Thursday 1 December

EFFECTIVE SOCIAL MEDIA: PAST, PRESENT AND FUTURE

THE FUTURE OF SEARCH

Craig Newmark, Founder, Craigslist, USA People today are using online social media to effect large changes in our cultures. Craig will share what he has observed by government, not for profits, and NGOs using social media, as well as lessons learned from Craigslist.

Called “The Wizard of the Local” by Time Magazine, Craig was named to its 2005 Time 100. He was named Person of the Year at the 9th Annual Webby Awards, also in 2005, and in 2008 BusinessWeek named him one of the 25 Most Influential People on the Web. Started in 1995 in Craig’s bedroom as a simple email exchange service, Craigslist now has around 10 billion page views per month, about 35 million unique visitors, and serves more than 550 cities in 55 countries.

Stephen E. Arnold, President, ArnoldIT.com, USA David Milward, Chief Technology Officer, Linguamatics, UK Dave Patterson, CEO, Sophia

COLLABORATIVE CONSUMPTION: TECHNOLOGY, BUSINESS AND SOCIETY IN THE 21ST CENTURY Rachel Botsman, Author, “ What’s Mine is Yours: The Rise of Collaborative Consumption” Rachel Botsman is a social innovator who writes, consults and speaks on the power of collaboration and sharing through current and emerging network technologies, including how it will transform business, consumerism and the way we live. She is the author of: What’s Mine is Yours: The Rise of Collaborative Consumption. TIME magazine recently called Collaborative Consumption “One of the top 10 ideas that will change the world.”

4 | For conference pricing see back page

DAY 1 v OPENING KEYNOTE: EFFECTIVE SOCIAL MEDIA: PAST, PRESENT AND FUTURE Craig Newmark, Founder, Craigslist, USA

TRACK 1: GOING MOBILE: INFORMATION AND KNOWLEDGE ON THE MOVE

TRACK 2: SOCIAL MEDIA: EXPLOITING KNOWLEDGE IN NETWORKS

TRACK 3: BUILDING A FRAMEWORK FOR THE INFORMATION PROFESSION OF TOMORROW

Meeting the mobile challenge: where to start?

The evolution of social media – where to next?

Google+: what you need to know

The mobile revolution: opening up a new world of possibilities

Winning social media strategies

The essential competence – demonstrating value

Real time mobile search

nowledge Café: what is the role K of conversation in our organisations and how can we encourage more of it?

Managing and assessing eresources in the library

DAY 2 v OPENING KEYNOTE: COLLABORATIVE CONSUMPTION: TECHNOLOGY, BUSINESS AND SOCIETY IN THE

21ST CENTURY | Rachel Botsman, Author, “What’s Mine is Yours: The Rise of Collaborative Consumption”

Gregory Grefenstette, Chief Science Officer, Exalead, France

v TRACK KEYNOTE SPEAKERS

Wednesday 30 November

CONFERENCE AT A GLANCE

Gain insight from these thought leaders from around the world – our top speakers include: • David Ball, Head of Academic Development Services, Bournemouth University, UK •R ichard Boulderstone, Director of e-Strategy and Information Systems, The British Library, UK •P hil Bradley, Internet Consultant, UK • J emima Gibbons, Social Media Strategist, AAB Engage, UK •P aul Golding, CEO, Wireless Wanders, UK • Susanne Koch, Editor, Pandia.com, Norway • Anders Mildner, Journalist and Writer, Sweden • Jacob Morgan, Principal and Co-Founder, Chess Media Group •S teve Wing, Head of Mobile, Guardian News and Media, UK

TRACK 1: GOING MOBILE: INFORMATION AND KNOWLEDGE ON THE MOVE

TRACK 2: SOCIAL MEDIA: EXPLOITING KNOWLEDGE IN NETWORKS

TRACK 3: NEW FRONTIERS IN INFORMATION MANAGEMENT

The fall of the web and rise of the app

Leadership strategies for working in the new economy

Introducing ‘big data’: presenting information in new ways

Being creative with apps

Community management: tools and techniques for engaging users

Linking it all together: discovering the benefits of connecting data

Mobilising your intranet

S ocial media protocols, policies, privacy and legislation

Delivering value through open data

DAY 3 TRACK 1: GOING MOBILE: INFORMATION AND KNOWLEDGE ON THE MOVE

TRACK 2: SEARCH AND INFORMATION DISCOVERY

TRACK 3: BUILDING A FRAMEWORK FOR THE INFORMATION PROFESSION OF TOMORROW

eBooks unleashed

What’s new in search?

Preparing for the future

Insights into user behaviours and implications for future content delivery

Search engine update

Broadening our horizons: fresh insights and opportunities to stay ahead

v CLOSING KEYNOTE: WHERE NEXT FOR SEARCH? | Chaired by: Stephen E. Arnold, ArnoldIT.com, USA

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INTERACTIVE SESSIONS

NEW! Interactive sessions, Knowledge Café and social innovation marketplace.

Make new connections in the speed networking sessions running alongside the main conference tracks on day one, get involved in the interactive sessions (see page 5) and share ideas in the social innovation market place.

Visit www.online-information.co.uk/interactivefeatures or scan the QR code using your smart phone for more information.

DAY 1 CONFERENCE PROGRAMME | Tuesday 29 November 9.30

OPENING & WELCOME

9.45 - 11.00

v OPENING KEYNOTE ADDRESS: E FFECTIVE SOCIAL MEDIA: PAST, PRESENT AND FUTURE | Craig Newmark, Founder, Craigslist, USA | Moderated by: Stephen Dale, Conference Chairman

11.00 - 11.30

MORNING BREAK

MORNING BREAK

MORNING BREAK

TRACK 1 GOING MOBILE: INFORMATION AND KNOWLEDGE ON THE MOVE

TRACK 2 SOCIAL MEDIA: EXPLOITING KNOWLEDGE IN NETWORKS

TRACK 3 BUILDING A FRAMEWORK FOR THE INFORMATION PROFESSION OF TOMORROW

MEETING THE MOBILE CHALLENGE: WHERE TO START?

THE EVOLUTION OF SOCIAL MEDIA – WHERE TO NEXT?

GOOGLE +: WHAT YOU NEED TO KNOW

v Keynote: TOUR OF THE MOBILE ECOSYSTEM Paul Golding, CEO, Wireless Wanders, UK Moderated by: Stephen Dale, Conference Chairman, UK

v Keynote: THE STATE OF ENTERPRISE 2.0 Jacob Morgan, Principal and Co-Founder, Chess Media Group, USA Moderated by: Bonnie Cheuk, Global Head of Knowledge and Collaboration, Citi, UK

v Keynote: GOOGLE+: IS IT A PLUS OR MINUS FOR LIBRARIANS? Phil Bradley, Internet Consultant, UK Moderated by: Hazel Hall, Director – Centre for Social Informatics, Edinburgh Napier University, School of Computing, UK

n DESIGNING FOR MOBILE: WHAT YOU NEED TO KNOW

n THE KNOWLEDGE HUB – A SINGLE WINDOW INTO

n GOOGLE+ WHAT IS IT? WHO NEEDS IT?

11.30 - 13.00

John Barnes, MD, Digital Strategy and Development, Incisive Media, UK

Brit Stakston, Author and Social Media Strategist, JMW, Sweden

IMPROVEMENT AND INNOVATION Stephen Dale, Director, Collabor8now, UK

n FROM LIGHTBULB TO APPLE – THE JOURNEY OF THE LITTLE RED APP

Sheila Fahy, PSL Counsel, Allen & Overy LLP, UK 13.00 - 14.00

LUNCH

LUNCH

LUNCH

14.00 - 15.30

THE MOBILE REVOLUTION: OPENING UP A NEW WORLD OF POSSIBILITIES

WINNING SOCIAL MEDIA STRATEGIES

THE ESSENTIAL COMPETENCE – DEMONSTRATING VALUE

Moderated by: Åke Nygren, Project Manager, Stockholm Public Library, Sweden

Moderated by: Paul Corney, Managing Partner, Sparknow, UK

Facilitated by: Ian Wooler, Director, IDW and Sandra Ward, Beaworthy Consulting, UK

n LIBRARIES TO GO: MOBILE TECH IN LIBRARIES

n HOW WESTMINSTER ABBEY CREATED WORLD-WIDE AUDIENCE

This session will provide insights into practical approaches for demonstrating the value of information and knowledge services in a number of sectors, including health, law, government, academia and the business sector.

Ellyssa Kroski, Emerging Technologies and Web Services Librarian, Barnard Library, USA

ENGAGEMENT AROUND THE ROYAL WEDDING WITH ONLINE AND SOCIAL MEDIA Imogen Levy, Online Editor, Westminster Abbey, UK

n THE ROLE OF A COMPUTING SERVICE IN AN INCREASINGLY

n STRAIGHT CUCUMBERS? THE EUROPEAN UNION, SOCIAL MEDIA

MOBILE WORLD, OR “WE DON’T SUPPORT THAT…” Christine Sexton, Director of Corporate Information and Computing Services, University of Sheffield, UK

AND ON-LINE COLLABORATION Tony Lockett, Head of Web Communication, European Commission, Belgium n CREATING A COLLABORATIVE COMMUNITY – DELIVERING

n “THE WHOLE WORLD IN YOUR HANDS” AN ACADEMIC LIBRARY GOING

TRANSFORMATION AT THE DEPARTMENT FOR EDUCATION Alexis Castillo-Soto, Programme Director, Department for Education, UK

MOBILE – A NORWEGIAN EXPERIENCE Henry Langseth, Academic Librarian, University of Agder, Norway

INTERACTIVE SESSION

Audience participation before, during, and after the session will help capitalise on the wider learning of others.

Panellists include: Pauline Blagden, Library Services Manager, Portsmouth Hospitals NHS Trust, UK Rebecca Davies, Pro-Vice Chancellor and Director of Information Services, Aberystwyth University, UK Peter Griffiths, Writer and Consultant, UK Ceri Hughes, Director, Global Knowledge Business Leader, KPMG, UK Kate Mason, Skills Funding Agency, UK Gwenda Sippings, Head of Information Services and Research, Linklaters LLP, UK

15.30 - 16.00

AFTERNOON BREAK

AFTERNOON BREAK

16.00 - 17.30

REAL TIME MOBILE SEARCH

KNOWLEDGE CAFÉ: WHAT IS THE ROLE OF CONVERSATION IN OUR ORGANISATIONS AND HOW CAN WE ENCOURAGE MORE OF IT?

Moderated by: Stephen E. Arnold, ArnoldIT.com, USA

Facilitated by: David Gurteen, Founder, Gurteen Knowledge, UK

Moderated by: Charles Oppenheim, Professor, Information Science, Loughborough University, UK

n HOW THE INTERFACE IS RE-DEFINING INFORMATION

Conversation enables us to become aware of different perspectives; it allows us to better crystallise and articulate our own thoughts and views. It improves our understanding of the world.

n THE JOURNAL USAGE STATISTICS PORTAL (JUSP): ADDING VALUE AND

Stephen E. Arnold, ArnoldIT.com, USA

n SEARCH BASED APPLICATIONS FOR THE MOBILE

Gregory Grefenstette, Chief Science Officer, Exalead, France

INTERACTIVE SESSION

n SEARCH, MOBILITY AND SOCIAL MEDIA ANALYSIS

Learning conversations or dialogue also help build relationships. It’s through relationships that everything gets done.

n HOW TO TURN MULTI-CHANNEL, MULTI-SYSTEM INFORMATION CHAOS

The Knowledge Café is a simple way of encouraging and supporting conversation and thus improving understanding, decision making and innovation.

Antonio Valderrabanos, CEO, Bitext, Spain

INTO CORRELATED, ACTIONABLE KNOWLEDGE Benoit Leclerc, Senior Vice President, Sales, Coveo, Canada

17.30

AFTERNOON BREAK

Come along and join the conversation with David Gurteen. It’s good to talk!

MANAGING AND ASSESSING ERESOURCES IN THE LIBRARY

ASSESSING IMPACT THROUGH A COLLABORATIVE APPROACH TO SERVICE DEVELOPMENT AND DELIVERY Angela Conyers, Research Fellow, Evidence Base and Paul Harwood, Deputy CEO, JISC Collections, UK n SCHOLARLY ENRICHMENTS IN THE FIELD OF ARCHAEOLOGY

Jeroen Sondervan, Publisher, Amsterdam University Press, The Netherlands

NETWORKING DRINKS AND IWR INFORMATION PROFESSIONAL OF THE YEAR AWARD PRESENTATION

Early Bird, Group and Association discounts available – visit www.online-information.co.uk/prices | 5

DAY 2 CONFERENCE PROGRAMME | Wednesday 30 November 9.30 -11.00

v OPENING KEYNOTE ADDRESS: C OLLABORATIVE CONSUMPTION: TECHNOLOGY, BUSINESS AND SOCIETY IN THE 21ST CENTURY | Rachel Botsman, Author of ‘What’s Mine is Yours – The Rise of Collaborative Consumption’

11.00 - 11.30

MORNING BREAK

MORNING BREAK

MORNING BREAK

TRACK 1 GOING MOBILE: INFORMATION AND KNOWLEDGE ON THE MOVE

TRACK 2 SOCIAL MEDIA: EXPLOITING KNOWLEDGE IN NETWORKS

TRACK 3 NEW FRONTIERS IN INFORMATION MANAGEMENT

THE FALL OF THE WEB AND RISE OF THE APP

LEADERSHIP STRATEGIES FOR WORKING IN THE NEW ECONOMY

INTRODUCING ‘BIG DATA’:PRESENTING INFORMATION IN NEW WAYS

v Keynote: THE RISE AND RISE OF MOBILE Steve Wing, Head of Mobile, Guardian News & Media, UK Moderated by: Chris Book, Founder, Bardowl, UK

v Keynote: ARE YOU A SOCIAL LEADER? Jemima Gibbons, Social Media Strategist, AAB Engage, UK Moderated by: Gwenda Sippings, Head of Information Services and Research, Linklaters, UK

v Keynote: THE ROLE OF DATA IN SCHOLARLY COMMUNICATIONS Richard Boulderstone, Director of e-Strategy and Information Systems, The British Library, UK Moderated by: Stephen Dale, Conference Chairman, UK

n THE MOBILE WEB IS DIFFERENT

n LEADERSHIP 2.0 AND ENTERPRISE 2.0: WHERE ARE WE HEADING?

n SMARTER DECISION-MAKING: USING ‘BIG DATA’ TO GAIN NEW INSIGHTS

11.30 - 13.00

Ilicco Elia, Head of Mobile, LBi, UK

Bonnie Cheuk, Director Global Head of Knowledge and Collaboration, Citi, UK and Brenda Dervin, Professor, School of Communications, Ohio State University, USA

n maDAM AND BEYOND: DEVELOPING A SUSTAINABLE RESEARCH DATA

n TIPS FOR MOBILE SUCCESS

Tom Hume, Founder, Future Platforms, UK

Will Reilly, Director Information Management, IBM, USA

n REDEFINING LEADERSHIP ROLES FOR KNOWLEDGE STRATEGISTS

IN THE 21ST CENTURY ECONOMY Linda Stoddart, Academic Director, Columbia University, USA

MANAGEMENT SERVICE AT THE UNIVERSITY OF MANCHESTER Lorraine Beard, Head of Information Systems, maDAM Project, John Rylands University Library, Manchester, UK

13.00 - 14.00

LUNCH

LUNCH

LUNCH

14.00 - 15.30

BEING CREATIVE WITH APPS

COMMUNITY MANAGEMENT: TOOLS AND TECHNIQUES FOR ENGAGING USERS

LINKING IT ALL TOGETHER: DISCOVERING THE BENEFITS OF CONNECTING DATA

Moderated by: Dave Briggs, Community Evangelist, UK

Moderated by: Stella Wisdom, Digital Curator, The British Library, UK

Moderated by: Richard Wallis, Technology Evangelist, Talis, UK

n GAMIFYING THE UNIVERSITY LIBRARY

n BUILDING TARGETED PROFESSIONAL COMMUNITIES

n WHY YOU WOULD WANT TO LINK: LINKING HAS VALUE FOR DATA

Andrew Walsh, Academic Librarian, University of Huddersfield, UK n MOBILE APPS FOR COMMUNITY ENGAGEMENT

Åke Nygren, Project Manager, Stockholm Public Library, Sweden and Mace Ojala, Project Designer, Turku City Library, Finland

Tim Wahlberg, General Manager and Vice President, Dialog, UK n CROWD-SOURCING FOR UK HIGHER EDUCATION

Michael Upshall, Consultant, ConsultMU, UK n DIGITALKOOT – ELECTRYING THE FINNISH CULTURAL HERITAGE

Ville Miettinen, CEO and Founder, Microtask, Finland

BIG AND SMALL Richard Wallis, Technology Evangelist, Talis, UK n TOWARDS WEB-SCALE DATA INTEGRATION WITH LINKED DATA

Michael Hausenblas, Research Fellow, LiDRC – Linked Data Research Centre, DERI – Digital Enterprise Research Institute, National University of Ireland, Ireland n ESTABLISHING THE CONNECTION: CREATING A LINKED DATA VERSION OF

THE BRITISH NATIONAL BIBLIOGRAPHY Neil Wilson, Head of Metadata Services, The British Library, UK n PREPARING FOR THE OLYMPICS AND BEYOND

James Howard, Executive Product Manager and Silver Oliver, Senior Data Architect, BBC, UK 15.30 - 16.00

AFTERNOON BREAK

AFTERNOON BREAK

AFTERNOON BREAK

16.00 - 17.30

MOBILISING YOUR INTRANET

SOCIAL MEDIA PROTOCOLS, POLICIES, PRIVACY AND LEGISLATION

DELIVERING VALUE THROUGH OPEN DATA

Moderated by: Theresa Regli, Principal Analyst, The Real Story Group, USA

Moderated by: Peter Griffiths, Writer and Consultant, UK

Moderated by: Stephen Dale, Conference Chairman, UK

n PLANNING FOR ENTERPRISE MOBILITY – OPPORTUNITIES

n WHO OWNS YOUR HANDLE: IDENTITY ISSUES WITH SOCIAL MEDIA

n SEMANTIC APPROACHES AT THE PRESS ASSOCIATION

AND CHALLENGES Martin White, Managing Director, Intranet Focus, UK

Marydee Ojala, Editor, ONLINE Magazine, USA n WHO SAYS? LEGISLATION AND PROVENANCE ON THE WEB

n Speaker to be confirmed

John Sheridan, Head of Legislation Services, The National Archives, UK n PRIVACY, DATA PROTECTION AND GOING GLOBAL

Graham Coult, Editor-in-chief, ASLIB, UK

17.30

END OF CONFERENCE – DAY TWO

6 | For session overviews and speaker biographies visit the conference website at: www.online-information.co.uk/conference

John O’Donovan, Director of Technical Architecture and Development, The Press Association, UK n LINKED DATA AS AN ENABLING FRAMEWORK FOR RESOURCE DISCOVERY

ACROSS LIBRARIES, MUSEUMS AND ARCHIVES Andy Powell, Research Programme Director, Eduserv, UK n DISCOVERY: TOWARDS AN OPEN METADATA ECOLOGY FOR UK

EDUCATION AND RESEARCH Joy Palmer, Senior Manager, Resource Discovery Services, Mimas, University of Manchester and Nick Poole, CEO, Collections Trust, UK

DAY 3 CONFERENCE PROGRAMME | Thursday 1 December

09.30 - 11.00

TRACK 1 GOING MOBILE: INFORMATION AND KNOWLEDGE ON THE MOVE

TRACK 2 SEARCH AND INFORMATION DISCOVERY

TRACK 3 BUILDING A FRAMEWORK FOR THE INFORMATION PROFESSION OF TOMORROW

eBOOKS UNLEASHED

SEARCH AND INFORMATION DISCOVERY

PREPARING FOR THE FUTURE

v Keynote: EBOOKS, READING AND CULTURE: WHAT CHANGE CAN WE EXPECT? Anders Mildner, Journalist and Writer, Sweden Moderated by: John Akeroyd, Director, Information Reports and Honorary Research Fellow, UCL, UK

v Keynote: THE LANDSCAPE OF ENTERPRISE SEARCH Susanne Koch, Editor and owner, Pandia.com, Norway Moderated by: Theresa Regli, Principal Analyst, The Real Story Group, USA

v Keynote: DISINTERMEDIATION AND THE DEATH OF COLLECTION MANAGEMENT David Ball, Head of Academic Development Services, Bournemouth University, UK Moderated by: Rebecca Davies, Pro-Vice Chancellor and Director of Information Services, Aberystwyth University, UK

n NEXT GENERATION OF EBOOKS – EPUB3

n THE PROSPECTS FOR ENTERPRISE SEARCH IN EUROPE

n THE PROFESSIONAL OF TOMORROW: HOW LIBRARY AND INFORMATION

James McFarlane, CEO, Easypress Technologies, UK n DIGITAL LENDING MODELS FOR PUBLIC LIBRARIES

Giulio Blasi, CEO, Horizons Unlimited srl, Italy

Martin White, Managing Director, Intranet Focus, UK

PROFESSIONALS PERCEIVE THEIR ROLE IN THE FUTURE SOCIETY Isto Huvila, Research Fellow, Uppsala University, Sweden

n SUCCESS FACTORS FOR SEARCH IN INTRANETS AND

THE DIGITAL WORKPLACE Stephan Schillerwein, Director of Research, Infocentric Research AG, Switzerland

n LENDING E-READERS IN AN ACADEMIC LIBRARY:

n CREATING A COMMON ACADEMIC LIBRARY VISION THROUGH A SIX STEP

COLLABORATIVE PROCESS Christer Björklund, Library Director, Karolinska Institutet, Sweden

A COLLABORATIVE PROJECT Mary Joan Crowley, Librarian, Department of Structural and Geotechnical Engineering Faculty, Sapienza University of Rome, Italy 11.00 - 11.30

MORNING BREAK

MORNING BREAK

MORNING BREAK

11.30 - 13.00

INSIGHTS INTO USER BEHAVIOURS AND IMPLICATIONS FOR FUTURE CONTENT DELIVERY

SEARCH ENGINE UPDATE

BROADENING OUR HORIZONS: FRESH INSIGHTS AND OPPORTUNITITIES TO STAY AHEAD

Moderated by: Stella Wisdom, Digital Curator, The British Library, UK n KINDLING AN INTEREST IN E-BOOKS: SUPPORTING ACCESS TO E-CONTENT

ON MULTIPLE PLATFORMS Alison McNab, Academic Team Manager, De Montfort University, UK

Moderated by: Peter Griffiths, Writer and Consultant, UK n SO MANY SEARCH ENGINES, SO LITTLE TIME

n IN THE THICK OF IT: WHY INFORMATION PROFESSIONALS SHOULD BE AT

Marydee Ojala, Editor, ONLINE Magazine, USA

THE HEART OF GOVERNMENT DIGITAL ENGAGEMENT ACTIVITY Lesley Thomson, Knowledge Manager, Scottish Government, UK

n SPECIALIST SEARCH – PEOPLE, NUMERIC DATA, AND NEWS n SHIFTING PATTERNS OF USER ENGAGEMENT WITH ONLINE BOOK CONTENT

Arthur Weiss, Managing Director, AWARE, UK

n SERVICE SCIENCE FOR THE INFORMATION PROFESSIONAL

Martha Sedgwick, Senior Manager Online Products, SAGE, UK

Yvonne de Grandbois, Professor, University of Applied Sciences, Switzerland n WHAT THE SEARCH ENGINES KNOW ABOUT US: THE EFFECT ON PRIVACY

n ARE LAWYERS EARLY ADOPTERS?

Victoria Taylor, Publisher, Lexis Nexis, UK

13.00 - 14.00

LUNCH BREAK

14.00 - 15.00

v CLOSING KEYNOTE: WHERE NEXT FOR SEARCH?

AND SEARCH RESULTS Karen Blakeman, Trainer and Consultant, RBA Information Services, UK

LUNCH BREAK

n OPEN CONTENT AND OPEN EVENTS: PROFESSIONAL DEVELOPMENT IN AN

AMPLIFIED WORLD Brian Kelly, UK Web Focus, University of Bath, UK LUNCH BREAK

Moderated by:

Stephen E. Arnold, ArnoldIT.com, USA David Milward, Chief Technology Officer, Linguamatics, UK Gregory Grefenstette, Chief Science Officer, Exalead, France Dave Patterson, CEO, Sophia 15.00

CONFERENCE ENDS

Organisers reserve the right to make necessary changes to this programme.

Every effort will be made to keep the schedule as published, but unforeseen circumstances may necessitate a change of speaker or topic.

Book online at www.online-information.co.uk/conferenceregistration | 7

PRICES & BOOKING INFORMATION

ONLINE INFORMATION EXHIBITION

TO BOOK

NE TO W CO HAL NF L C ER LO EN SE CE R

8 Book your place and pay online at www.online-information.co.uk/conferenceregistration Payment can be made by credit card or an invoice requested.

(

For general enquires or to book your place please contact the Online Information team

on +44 (0)20 7484 9912 or catrina.weir-rhodes@incisivemedia.com

PRICE GUIDE (VAT 20%) A. FULL DELEGATE Fee covers attendance on all 3 days, networking drinks and a copy of the conference proceedings Register up to 16 Sept 2011 for the Super Early Bird discount, saving you over 15%

£675 + VAT = £810

Register between 17 Sept and 28 Oct 2011 for the Early Bird Discount, saving you 10%

£714 + VAT = £856.80

Normal price from 29 Oct 2011

£793 + VAT = £951.60

B. ASSOCIATION DELEGATE Members of: ABD-BVD, AIIP, ALPSP, ARA, ASLIB, BIALL, BIMA, CLIG, CILIP, CLSIG, DF, DFID, EAHIL, EIA, FLRA, IAI,IRMS, ISKO, IWR Readers, NetIKX, NGLIS, NLA, NVB, SFIS, SIIA, SLA, Tietoasiantuntijat, UKeIG, UKSG or Upplysing can benefit from the following discounts to the fees covering attendance on all 3 days and a copy of the conference proceedings Register up to 28 Oct 2011 for the Association Super Early Bird Discount, saving you 25%

£595 + VAT = £714

Register from 29 Oct 2011 for the special Association Full Delegate rate, saving you 15%

£675 + VAT = £810

C. ACADEMIC & NOT-FOR-PROFIT DELEGATE Fee covers attendance on all 3 days, networking drinks and a copy of the conference proceedings

The Online Information 2011 exhibition runs alongside the Online Information Conference in the National Hall, Olympia. Last year we welcomed information industry professionals from around the world, who were able to visit our international exhibitors displaying the latest products and services.

As a conference delegate you automatically qualify as a registered visitor to the Online Information exhibition, just present your conference badge on entry.

DON’T MISS • International exhibitors showcasing the latest resources and solutions in

£399 + VAT = £478.80

D. PUBLIC SECTOR DELEGATE

Fee covers attendance on all 3 days, networking drinks and a copy of the conference proceedings £499 + VAT = £598.80

E. DAILY DELEGATE Rate per day

£399 + VAT = 478.80

F. TRAINING WORKSHOPS Book a full workshop with any 3 day delegate option and save over 50% on the workshop fee Workshop fee if you are also registering as A,B,C,D: Workshop only:

£195 + VAT = £234 £399 + VAT = £478.80

• Exhibitors for 2011 include: Bureau van Dijk, Cambridge University Press, Crossref, EBSCO, Encyclopedia Britannica, European Union, Funnelback, IMF, Inera, IOP, LexisNexis, LM Information Delivery, MarkLogic, Nikkei Europe Limited, OECD, Oxford University Press, ProQuest, Royal Pharmaceutical Society, SAGE Publications, Silverchair, Thomson Reuters, Wiley Blackwell, Wolters Kluwer and Zanec • Unique networking opportunities – with the information industry all gathered in one place for 3 days, Online Information offers the best networking opportunities in the business calendar • The European Librarians Theatre lunchtime sessions will focus on topical issues for UK and European librarians

G. CONFERENCE PROCEEDINGS One set of the proceedings is included in delegate options A, B, C and D Cost of additional proceedings purchased at the conference

£80

Please note: if ordered after the event, proceedings will cost

£135

ACCESSIBILITY To help us ensure that all delegates are able to participate fully, please let us know of any special requirements you have by Friday 11 November 2011.

8 | For the latest show information and current exhibitor list, visit www.online-information.co.uk

For full details of the exhibition visit www.online-information.co.uk For information on exhibiting, please contact Sian Roberts on +44 (0)207 968 4502 or email sian.roberts@incisivemedia.com