Welcome
ANA is a premium Japanese airline known for its exceptional in-flight services and world-class customer satisfaction. With over 72 years of experience, we strive to make your journey as comfortable and luxurious as possible.
We offer a broad range of in-flight entertainment, along with a selection of gourmet meals and beverages, so you can enjoy every moment of your journey.
We operate flights to more than 50 destinations around the world, providing seamless connectivity and easy access to your dream destination.
Depending on the ticket type, passengers may have to pay cancellation fees after the complimentary cancellation period has ended. Some tickets may also be non-refundable, so be sure to read the terms and conditions before purchasing.
Passengers can cancel their booking up to 24 hours before the departure time, without incurring any additional fees.
If you need to reschedule your flight, we have flexible options available to accommodate your change in plan. You can easily rebook your journey via the ANA website or by contacting the customer service team.
1 Refund Process
2 Refund Eligibility
3 Unused Tickets
Once you have successfully cancelled your booking, you will receive a refund in the original payment method within 5-7 business days.
Refund eligibility and amount depend on your ticket type, fare class, cancellation reason, and other factors. Contact our customer service team for any refund-related queries.
If you have purchased a refundable ticket, you can still claim a partial refund for any unused portion of your journey.
The easiest and most convenient way to cancel your booking is through the ANA website. Go to the "Manage Booking" section, enter your booking details, and follow the on-screen instructions to cancel.
If you need any assistance or have any queries regarding cancellation, our customer service team is available 24/7 for your help.
If you are planning to book a flight for later, you can cancel your current booking and reserve a new flight based on your new travel plans.
If your flight gets cancelled due to any natural disaster, you are eligible for a full refund or rebooking without any additional fees, depending on your ticket type. Get in touch with our customer service team if you need any assistance.
We understand that sometimes emergency situations arise, and you might need to cancel your flight at the last moment. If any medical emergency arises, we provide a full refund or rebooking without any additional charges.
In case of immigration issues or visa problems, we provide a full refund or rebooking facility, depending on your type of ticket. Please make sure to read the immigration-related instructions before booking our flight.
You can shoot us an email if you have any pre or post-booking related queries. Our email service is available 24/7 for your assistance. Reach out at support@ana.com.
If you have any urgent queries or concerns, you can talk to our customer support team via our live chat service. The team is available 24/7 to help you with anything you need.
In case of any emergency or need for immediate assistance, please contact our helpline number at +1-800-1234567. The service is available 24/7 for your convenience.
Cancel your flight easily and in a hassle-free manner online or via customer service.
Understand the refund policies and eligibility criteria based on your ticket type and other factors before cancelling.
Contact us immediately in case of any emergency or last-minute cancellation or rescheduling. Our customer support team is available to help you 24/7.
