CASE STUDY: WESTJET
capability to house documents such as bulletins. These features are going to help the Tech Ops team to further personalize their own user experience and provide them with better support while they’re on the job.
PERSONALIZED & TARGETED DISTRIBUTION INCREASES EFFICIENCY, SAFETY & COMPLIANCE ACROSS THE OPERATION
As a result of these changes and the implementation, across the board, efficiency has increased. Content approvals are faster and easier; the rate of compliance has improved and, due to targeted distribution, everyone is able to navigate content faster without struggle. Overall, the downtime for aircraft has decreased and that is a huge value gained for the operation. Provisionally, because there’s less paper and checking to do, there is more time to focus on revisions and continue process refinement while preparing content for the full roll-out.
QUESTIONS AND ANSWERS
To further illustrate this case study and tie it to the real-life priorities of users, we have included a few actual questions that were asked of James and Lyndsay, during a recent webinar about the implementation, with their responses. Q: What feedback have you had from the engineers? A: That’s a good question. The feedback that we’ve had from the engineers since we’ve launched the Comply365© document distribution solution, over a year ago now, has been positive. When we started, we hosted a brief demonstration, and now, they support themselves quite easily on- or off-line; any time of the day or night. Once they understood the Comply365 features that allow them to navigate quicker and find the content that they are looking for, intrinsically it took over. They find things a lot faster and are now asking for more of the content that we haven’t yet transitioned. Q: What was the implementation like? A: The implementation at WestJet has been really successful. We did have to reverse engineer and heavily analyze our processes prior to adopting Comply365, but the guidance that the Comply365 organization provided was awesome and that was really important to us. Overall, we’ve found it very easy to transition our content into the Comply365 product, plus we’ve been able to distribute it very quickly and effectively to our front-line users (and we continue to receive positive feedback). Q: Are you planning to expand ProAuthor to Flight Ops and, if so, why? A: Actually, at WestJet our flight ops team introduced the EFB product from Comply365 more than three-years ago. Once we saw the opportunity to change
how we distributed content to front-line users (in our case, engineers) we wanted the opportunity to begin managing things differently. Since then, we’ve led the charge and introduced the ProAuthor product from Comply365. Now that Tech Ops has begun to utilize ProAuthor to author in XML and create the HTML output, we have become the team driving the change. The intention is to expand to Flight Ops and our cabin crew teams as they’re interested in following this same path and using the platform as we’ve structured it out.
JAMES HOMENIUK
James is the manager of Technical Standards and Audit Compliance. He has been in the airline industry for more than twenty years starting as an aircraft maintenance engineer, moving on to a maintenance supervisor and now currently as a lead. All of those years working on aircraft maintenance and repairs prepared James for his current role as a manager of technical standards and compliance. Understanding the challenges of the job has given James a unique perspective on how to best equip aircraft maintenance engineers through documentation and ensure they and the operation maintain compliance.
LYNDSAY STEFFLER
In all the years Lyndsay has been in the airline industry, she has written and worked with technical publications as well as many technical writers before taking on her current role as technical standards and audit analyst. She is also all too familiar with the challenges that technical publications departments face and how to make the most of the work they do for the airline.
WESTJET
In 1996, WestJet started with three aircraft and five destinations. Today, there are different aircraft types (Boeing 737, 767 and 787 models plus Bombardier Q400) in a 150 plus strong fleet flying more than 22 million guests a year to more than 100 destinations in North America, Central America, The Caribbean and Europe.
COMPLY365
Comply365 helps leverage digital content and technology for aviation manuals and more. The company provides a secure enterprise platform with a suite of mobile adaptive apps, creating a digital workplace giving users the agility, speed and intelligence they need to gain a competitive edge. Comply365 solutions, including software for aviation manuals, help companies streamline manual, time-consuming processes and make compliance and training easy. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS
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