CASE STUDY: VISTAIR CASE STUDIES Q&A: STAFFNOW • CARGOLUX WHITE PAPER: IFS NEWS AND TECHNOLOGY UPDATES
SEPTEMBER-OCTOBER 2021 • V10.4
Digital documents and more at Viva Air The new system also streamlined IT across the business
Updating shop Predictive engine control at Cargolux maintenance Part 1: the reasons for change and implementation
Rolls-Royce IntelligentEngine and how data is applied
The right people for the job
Bringing contractor recruitment into the 21st century
VENDOR JOB CARDS: QOCO SYSTEMS • IDMR SOLUTIONS • KEEPFLYING MRO SOFTWARE DIRECTORY
Streamlining Aircraft Maintenance
ENVISION is used by aircraft operators
Our advanced and intuitive software allows you to…
and maintenance providers worldwide
l
Eliminate data errors
to efficiently manage their airworthiness,
l
Manage by exception
MRO, and flight operations.
l
Remove paper processes
l
Re-connect your teams
All of which save you time and money
Visit rusada.com to find out more
USA
l
UK
l
S W IT Z ER L A N D
l
UA E
l
IN DIA
l
SI N GA POR E
l
AUSTR AL IA
WWW.RUSADA.COM
AIRCRAFT IT MRO: WELCOME
COMMENT
Aircraft IT MRO: Thinking about the future and, more importantly, doing something to prepare for it WORDS: ED HASKEY
AIRCRAFT IT MRO Publisher/Editor Ed Haskey E-mail: ed.haskey@aircraftit.com Telephone: +44 1273 454 235 Website: www.aircraftIT.com Chief Operating Officer Scott Leslie E-mail: scott.leslie@aircraftit.com Copy Editor/Contributor John Hancock E-mail: john@aircraftit.com Magazine Production Dean Cook E-mail: deancook@magazineproduction.com AircraftIT MRO is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2021 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher. The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.
I
t is time to start looking to the future: a different future, granted, but nonetheless the only future we have. Increasingly, we are finding that those working in the industry have shifted their focus from the conditions of and following the pandemic, and started to think what changes will need to be made in order to ready their business for new ways of working. This is very sensible and can range from the balance of aircraft types in a fleet to the IT solutions that will support paperless, no-touch working practices. After years of steady change, we have had to make a step change in the way things are done. Fortunately, the developers and vendors of software solution for aviation have shown themselves to be well up to the challenge, from evolving, updating and even repurposing their solutions in readiness for the post-COVID world, to remote management of implementations, mergers, takeovers and collaborative partnerships. This has resulted in very exciting new ideas but, of course, there are some functions that will not change. Cargolux has written a case study showing how, with a new software solution, it has taken control of the repair shops and can now see where each job is in the process, can see what remains to be done and can, if need be, shift priorities to ensure that urgent jobs,
often AOG related, can jump to the front of the queue. In this Part 1 of the article, you’ll see what drove the change and the implementation. In another case study from Viva Air Colombia, you’ll see how a new digital documentation solution has not only improved the production and management of documents but has also delivered benefits across the business. Predictive maintenance has definitely moved from the ‘nice to have’ category to become essential for business efficiency. The white paper from IFS introduces the IntelligentEngine as used by RollsRoyce to help achieve that OEM’s goal of engines that support 100 percent availability. An area that has also become increasingly important is the use of contractors in MRO and engineering but sometimes the process of finding the right contractor for the job has been fraught with uncertainties and delays. Our other white paper introduces a new service designed with input from an MRO business to bring speed and quality to the process. Vendor Job Cards from QOCO Systems, IDMR Solutions and KeepFlying complete a great array of information combined with our regular round-up of news and technology developments and the comprehensive ‘MRO Software Directory’. Aircraft IT MRO: showcasing the solutions that will make the future work for airlines and MROs.
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 3
Complete solution for identifying & managing chronic defects. 25%
6,000
global fleet
aircraft
500K
monthly analyses
www.atp.com | 1-866-492-2473 | learnmore@atp.com
LEARN MORE
AIRCRAFT IT MRO: V10.4
CONTENTS 06 Latest News and Technology updates Keeping up with what is happening in a complex and evolving business world is a challenge. At Aircraft IT MRO or here in the Aircraft IT MRO e-journal the latest developments are sorted and ready to read.
32 CASE STUDY: Vistair brings it all together at Viva Air Captain David Restrepo, Flight Standards and Training Manager at Viva Air Colombia When Viva Air Colombia decided to implement Vistair’s DocuNet, the result was not only excellent management for OEM manuals and the airline’s own operations manuals but also the chance to bring a range of IT capabilities into one software solution.
38 VENDOR JOB CARD: QOCO Systems Ville Santaniemi offers us an insight into the customer focused ethos that is at the heart of QOCO Systems enduring success In the latest of our Q&A pieces, Ville Santaniemi, Senior Partner at QOCO Systems, completes his ‘Job Card Log’ for Aircraft IT.
40 WHITE PAPER: Meet the IntelligentEngine; taking predictive engine maintenance to the next level James Elliott, Principal Business Architect, Aerospace & Defence, IFS Predictive maintenance depends upon the availability of large volumes of data. RollsRoyce’s IntelligentEngine uses digital Blue Data Thread from IFS to apply the data that its engines generate.
44 VENDOR JOB CARD: IDMR Solutions Inc. Israel Revivo offers us an insight into how cutting edge solutions that help MRO personnel are the drivers of IDMR Solutions Inc. enduring success In another of our Q&A pieces, Israel Revivo, CEO and President of IDMR Solutions Inc., completes his ‘Job Card Log’ for Aircraft IT.
46 CASE STUDY Q&A: Cargolux & 46 eMOBILITY, Part 1 Stephane Kastler, Director of Maintenance & Production, Cargolux In Part 1 of this article, we learn why Cargolux needed to update its Shop Control capabilities, how the TRAX software selected was able to meet the airline’s requirements and how the implementation was conducted. AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 5
52 VENDOR JOB CARD: KeepFlying™ – a CBMM Company Chandrasekhar Jayaramakrishnan explains why it is time to start building your Asset & MRO’s Digital FinTwin™ In our third Q&A piece, Chandrasekhar Jayaramakrishnan (Chandra). COO, KeepFlying™, completes his ‘Job Card’ for Aircraft IT.
54 CASE STUDY Q&A: Right person, right qualifications, right place at Lufthansa Technic Luca Jelic, Training and Quality specialist at Lufthansa Technik Base Maintenance Division; Andres del Pino, CEO StaffNow; Svetla Stoeva, Former Head of Staff Agency at Lufthansa Technik Base Maintenance Division StaffNow brings contractor recruitment into the twenty-first century with a digital process which has proved a huge success with Lufthansa Technik.
60 MRO Software directory A detailed look at the world’s leading MRO IT systems.
NEWS & TECHNOLOGY
INTERACTIVE Click here for full product details
StaffNow joins the AircraftIT Vendor Panel
Over the years in which we have been producing AircraftIT, we have become used to introducing new IT vendors With, in the case of MRO, solutions to improve the quality, efficiency, efficacy and speed of engineering operations and to improve the work lives of engineers, technicians and mechanics. This month, we are pleased to welcome to the AircraftIT Vendor Panel a business whose solution will help to ensure that engineering, CAMO and MRO businesses or divisions always have access to the best and most suitable engineers, technicians and mechanics. StaffNow is the first digital platform connecting aviation maintenance technicians with MRO/OEM companies in a fast, transparent, reliable and streamlined way. The solution transforms the real staffing industry processes into digital ones following EASA/FAA regulations. All available contractors in StaffNow are pre-checked to ensure their eligibility to work. The profiles are ready for users’ Quality and Production departments’ review. This ensures that they get the contractors they need exactly when they need them. As StaffNow puts it… “Ready to streamline the way you source? Try StaffNow — your digital contracting workforce source.” Welcoming the new vendor to the Panel, AircraftIT Chief Operating Officer, Scott Leslie, said, “In a business environment as steeped in technology and IT solutions as ours, it’s useful to remember that those tools are only as good as the people who use them. StaffNow aims to ensure that the human component in a workplace is as well suited as any other component.” AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 6
NEWS & TECHNOLOGY
Rusada signs up Spirit AeroSystems for ENVISION In mid-July 2021, it was announced that Rusada’s ENVISION software has been chosen by Spirit AeroSystems to manage its growing maintenance, repair, and overhaul activities. ENVISION will be used by Spirit AeroSystems (Spirit) to support its maintenance facilities in Wichita and Dallas where it offers component MRO, on-wing repair, and aftermarket engineering services across an array of aircraft. Spirit has signed up for 8 of ENVISION’s modules, as well as its recently released maintenance execution app, ENVISION Tasks. The software will be deployed by Rusada’s North America Client Services team, who will work closely with various stakeholders at Spirit to ensure a successful rollout. The agreement further expands Rusada’s presence in North America, where it already supports a number of operators and maintenance providers, as well as several government entities. Billy Ernst, MRO Senior Manager at Spirit AeroSystems said: “The expansion of our MRO Services over the last several years has resulted in us inheriting numerous disconnected software solutions. We realized pretty quickly that to
achieve the necessary levels of efficiency required for this program’s success, we would need an intelligent and modern software solution to back it up. ENVISION’s wide range of functionality and excellent track record made it the standout choice for our business. We look forward to working with Rusada to get the software up and running in our facilities over the coming months.” “To be chosen by one of the most respected names in the industry is a great compliment to our software, and to our teams in the U.S. and around the world. Spirit are in the midst of a rapid expansion of their MRO offerings, so now is absolutely the right time to upgrade their solution. We will provide them with everything they need to guarantee a smooth implementation, and ongoing success.” added Julian Stourton, CEO, Rusada Rusada: Rusada is a global aviation software provider established in 1987 and headquartered in Switzerland. With operations in the Middle East, Asia, Europe and the Americas, The business supports 100+ major customers worldwide with software that manages 2,000 aircraft in 40 countries. The company’s ENVISION software provides key management information and operational process control for aircraft operators, maintenance and repair organizations (MROs), original equipment manufacturers (OEMs) and aviation service organizations. INTERACTIVE Click here for full product details
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 7
NEWS & TECHNOLOGY
AEROTEC & CONCEPT acquires ADSOFTWARE solution to support their CAMO operations In early July 2021, AEROTEC, the aviation manufacturer and PART 145 facility based in Toulouse, announced that it had chosen ADSOFTWARE software solution to support the business’s growing activity. AEROTEC is certified to carry out maintenance on avionics equipment, flight instruments, airplane and helicopter changes, aeronautic beams and support systems and equipment. Its capabilities cover multiple types including but not limited to ATR, Cessna, Dassault, Beechcraft, Hawker and Airbus Helicopters. AEROTEC also holds a CAMO certification and represents several international manufacturers. The decision comes after several years of using a competing solution that revealed itself to be lacking in robustness and features. The switch to ADSOFTWARE was decided in June 2021 after months of discussions, demonstrations and analysis. With ADSOFTWARE solutions, AEROTEC will manage a fleet of three Beechcraft for CAMO and MRO activities. The features offered in AIRTIME’s module will be key to implement and follow best practices. With this contract ADSOFTWARE welcomes another company based in the European aviation hub that is Toulouse, France; namely ATR and ENAC. ADSOFTWARE offering was the most competitive, with features and tools
that compete directly with the biggest names on the market but at a much lower price point. With over 20 years of existence and 70 customers worldwide it was easy for AEROTEC to verify the satisfaction of ADSOFTWARE customers. This due diligence gave AEROTEC the confidence to choose ADSOFTWARE knowing that it would lead to the implementation of a functioning, reliable and well supported software solution. According to Mr Ulrich, CEO of ADSOFTWARE, “This contract gives us the opportunity to demonstrate our excellence in supporting CAMO and MRO
INTERACTIVE Click here for full product details
AMOS. AGAIN.
“ It has been a very challenging project from the start, with the AMOS team we overcome many difficulties and together we achieved a successful launch within a year. Amazing result indeed and HK Express will continue to maximise the potential of AMOS,” General Manager of Maintenance and Engineering Department, HK Express
HK Express takes off with AMOS, the world-class M&E software solution. HK Express places its confidence in Swiss-AS not only as a software product provider, but also as a cloud and operational services provider by subscribing to the AMOS Cloud Hosting Solution. AMOS allows the airline to optimise their maintenance, engineering and logistics needs while assuring their compliance with a complex system of aviation regulations.
SWISS-AS.COM AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 8
NEWS & TECHNOLOGY
structures. We have a powerful tool and the right amount of flexibility to make the adjustments required by AEROTEC. We are very proud to count AEROTEC among our customers based in Toulouse.” AEROTEC: AEROTEC is certified to carry out maintenance on avionics equipment, flight instruments, airplane and helicopter changes, aeronautic beams and support systems and equipment. Its capabilities cover multiple types including but not limited to ATR, Cessna, Dassault, Beechcraft, Hawker and Airbus Helicopters. AEROTEC also holds a CAMO certification and represents
INTERACTIVE Click here for full product details
several international manufacturers. ADSOFTWARE: AD SOFTWARE is a major supplier of CAMO/MRO software solutions for helicopter and fixed wing operators across the globe with both military and civil operations. In its 23 years of existence, it has steadily increased its user base to over 70 airlines by providing a scalable and cost-efficient solution. AD SOFTWARE is the solution used by ATR, SABENA AEROSPACE and ENAC, among others. AIRPACK is used by eom ATR.
HELIDAX chooses ADSOFTWARE to modernize its continuing airworthiness and maintenance management system
MROTools.io sales@mrotools.io +358 10 501 4001
LEADING TOOL MANAGEMENT SOFTWARE FOR AIRLINES AND MROs Smarter MRO
Key benefits
MROTools.io is a leading tool man• Streamlined tool management proagement software designed to simcesses minimise the non-productive plify the process of borrowing, retime of maintenance employees turning, reporting and tracking tools. • Improved safety enabled by full It was originally developed in close transparency, control, and audit of collaboration with a client to fulfill all tool transactions their requirements for centralized tool management and optimized us- • Optimal utilisation of tools and lowability. er related costs
In early August 2021, Helidax announced that it has selected ADSOFTWARE to replace its current continuing airworthiness and maintenance management system in order to support its growth. The project started immediately and covers the implementation of CAMO and MRO solutions as well as training and additional developments specified by Helidax. Helidax makes its 36 H120 and 18 FENNEC aircraft and the associated flight hours available to the French Ministry of the Armed Forces under two contracts: the first of a unique kind aims to maintain high availability of the fleet for pilot training armies while reducing operational costs, the second paves the way for the ministry’s new aeronautical MCO policy by entrusting overall responsibility for fleet management to a single service provider. In this context, the software chosen will play a crucial role in achieving the objectives set. At the end of a detailed selection process, ADSOFTWARE was able to meet all the specifications set out by Helidax. The solution also appeared to be easy to use and robust for hosting complex Helidax procedures. AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 9
NEWS & TECHNOLOGY
HELIDAX selects ADSOFTWARE solutions to upgrade its CAMO and MRO management software
INTERACTIVE Click here for full product details
_smart up your cabin layout creation and generate optimized, certifiable and pitch-perfect configurations in record time. www.pacelab-ace.com
At the beginning of September 20-21, Helidax announced that it has selected ADSOFTWARE to replace its MRO and CAMO management software and accompany its growth. The project started immediately and covers the implementation of the CAMO and MRO management solutions, training and additional developments specifically requested by Helidax. Helidax puts its fleet of 36 H120 and 18 AS550 at the disposal of the French Defence Ministry through two contracts: the first contract is a pioneering agreement that aims at maintaining a high level of fleet availability for pilot training while reducing operational costs, the second contract assigns the comprehensive fleet management responsibility to a unique provider; illustrating the new MOC approach of the Ministry. In this context the selected software solution will play a key role in attaining these objectives. ADSOFTWARE rose to the challenge with a proven track record of more than 20 years in the field, with major Helicopter operators among its customers and also military operators. The solution appeared user-friendly and yet advanced enough to host the complex procedures of Helidax operations. ADSOFTWARE also demonstrated its state-of-the-art data protection measures; an essential requirement for any contract associated with the Ministry of Defence. This contract marks another important milestone for ADSOFTWARE as this is the largest military contract signed by the company to date. Fred Ulrich, ADSOFTWARE’s CEO is “extremely proud of this achievement. Our level of commitment and dedication to Helidax is second to none. This confirms ADSOFTWARE position among the world’s leading IT solutions for aviation. We are happy to be associated with Helidax, a company characterizing L’excellence française.” AD SOFTWARE: AD SOFTWARE is a major supplier of CAMO/MRO software solutions for helicopter and fixed wing operators across the globe with both military and civil operations. In its 23 years of existence, it has steadily increased its user base to over 70 airlines by providing a scalable and cost-efficient solution. It is the solution used by ATR, SABENA AEROSPACE and ENAC, among others.
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 10
NEWS & TECHNOLOGY
Andy Graham joins QOCO Systems as Chief Commercial Officer & Partner At the beginning of August 2021, Andy Graham joined the QOCO Systems team as a Chief Commercial Officer (CCO). Andy brings to QOCO Systems diverse and solid experience in the aviation industry. Working with all the teams, Andy will be reporting directly to QOCO’s Managing Director, Markku Nyman. Andy has worked for some of the world’s leading aerospace technologies companies and will be joining QOCO from flydocs where he was VP of Global Business Development. He has also worked for some of the leading M&E companies in global commercial positions covering EMEA, APAC and the Americas. He will be leading the new business teams within QOCO and concentrating on developing the QOCO new business globally. Working with the Leadership team, Andy will be ensuring QOCO is commercially ready for its next exciting chapters. He will be working from QOCO’s Dublin office (opening January 2022) and from the company’s Helsinki HQ office as required. “I am extremely excited to be joining QOCO Systems as CCO and Partner. The chance to work with QOCO and the very talented people
within, was very compelling. From the moment I met with Markku Nyman and Ilari Neitola (Chairman of the Board and Founder of the company), we connected on so many levels on how we see the business growing over the next few years. With an already impressive customer base, QOCO is offering to the market some compelling digital applications that reduce cost, improve efficiencies, support compliance and allow companies to make commercially prudent decisions based on actual ‘live’ data. I am looking forward to building a global commercial department, to allow us to be able to support our growing global customer base.” said Andy Graham, CCO & Partner, QOCO Systems. Markku Nyman, Managing Director & Partner of QOCO Systems added: “Andy’s long and wide experience within the industry combined with his vision for the future immediately resonated with QOCO’s ultimate objective of helping the aviation industry to succeed in the changing world by creating new ways to work, to communicate, and to utilize data. I am personally, as is the whole QOCO core team, extremely excited that Andy has joined us in realizing our mission to be long-term trusted partner of the leading companies in aviation. AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 11
INTERACTIVE Click here for full product details
NEWS & TECHNOLOGY
Ultramain Celebrates a decade of Mobile Paperless Maintenance Applications In mid-July 2021, Ultramain Systems, a leading provider of aviation M&E, MRO, CAMO and Electronic Logbook (ELB) software, celebrated a decade of developing and implementing SIMPLE MOBILE PAPERLESS mobile apps. Ultramain mobile applications are an evolution of extensive prior experience in providing paperless capabilities using kiosks. Today mobile apps are considered essential and are being implemented by Ultramain at airlines and third-party MROs around the world. They are most commonly adopted by customers that are looking to improve productivity, reduce operational costs, and reduce the overhead associated with paper-based operations. “Since the inception of our first mobile application, we’ve been working on enhancements
which meet and exceed airline and MRO industry demand. Today, Ultramain Mobile Apps, including Mobile Mechanic™, Mobile Inventory™, Mobile Executive™, GATe™ (Ground Activity Tracker), and ULTRAMAIN® ELB™ are mature, proven, and reliable,”
said Mark McCausland, President of Ultramain Systems. Ultramain mobile software apps help customers simplify the data collection process and fully integrate maintenance (line, base, engine, shop) with
INTERACTIVE Click here for full product details
Airlines. MRO. OEM. Defense. www.empowermx.com
Intelligent MRO Software Suite for the Airline and Defense Industry that improves Operational Efficiency, Real-time Collaboration, and Profitability. AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 12
NEWS & TECHNOLOGY
materials, labor, documentation, ELB and procurement. The paperless solutions enable real-time capabilities, including digital tasks cards, and electronic signature, providing mechanics and engineers with the critical data at their fingertips. “Our products are easy-to-use, operate on iOS, Windows or Android devices, can be licensed separately as required to meet specific organizational needs and can integrate with your existing M&E / MRO system. At Ultramain, we have industry knowledge and experience to help our customers to reach maximum cost savings and operational efficiencies. For over six years, all new customer implementations have been paperless,” continued McCausland. Ultramain Systems: Ultramain Systems and Ultramain International develop, implement and support ULTRAMAIN® aviation maintenance software for large airlines and MROs worldwide. ULTRAMAIN M&E / MRO software offers comprehensive functionality, innovative features, and has been approved by more aviation regulatory authorities as the paperless maintenance system of record, than any other maintenance/integrated logistics software. ULTRAMAIN is SIMPLE MOBILE PAPERLESS. Ultramain Systems & Ultramain International maintain offices in the USA, Ireland, Hong Kong, India and Singapore.
Vistair supports Qantas Engineering document management In early September 2021, Vistair Systems, a leading provider of aviation document and safety management solutions, announced the expansion of its relationship with Australia’s flag carrier, Qantas, and will provide a document management service to support both flight operations and engineering. As a result of a relationship stretching back to 2011 and a service that has reliably supported Qantas’ flight operations team, Vistair will work with Qantas Engineering to transform and manage their total engineering library of nearly 200,000 digital documents. The Qantas team will further benefit from the power of DocuNet’s enhanced features such as advanced search and Meta Data Control, in addition to Temporary Revision and Supplement capabilities. This will provide contextual data information direct to front line users and improve information provided to MRO and Qantas engineering teams, and ultimately lead to greater efficiency and reduced costs. Wayne Enis, Chief Solutions Officer at Vistaircommented, “With ongoing investment in our Engineering platform across both Non-OEM and OEM maintenance data, it is rewarding to see Qantas’ recognition of our capabilities in this area. Combined with our Flight Ops expertise we can now enable airlines to have a truly single platform for operational content across the airline.” Read the full story on Aircraft IT Website
INTERACTIVE Click here for full product details
Bridge the technical ‘valley of death’ in condition-based maintenance for aviation. All the way and safely… join ReMAP! ReMAP is making condition-based maintenance (CBM) a reality, using a systematic end-to-end approach based on an open IT-ecosystem platform including: • Structural Health Management • Systems Prognostic Health Management • Integrated Fleet Health Management Solution Enhance your knowledge on CBM and reliable aircraft fleet health solutions. Utilize ours! • Delft University of Technology • KLM Royal Dutch Airlines • Embraer Portugal • • Smartec • Optimal Structural Solutions • CEDRAT Technologies • ONERA • • UTRC-Ireland • ENSAM • University of Coimbra • University of Patras • • ATOS Spain • Instituto Pedro Nunes •
Visit our website www.h2020-remap.eu Funded by European Union H2020 programme under the Grant Agreement No 769288
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 13
NEWS & TECHNOLOGY
Oriental Air Bridge signs with TRAX eMRO In late July 2021, Nagasaki-based Oriental Air Bridge announced that it has inked a deal with TRAX to implement the web-based eMRO system to manage maintenance activities on its fleet of Bombardier Dash 8 aircraft. The airline operates charter flights throughout southern Japan in addition to scheduled services between Nagasaki and remote islands and between Fukuoka and several destinations. The airline has been flying since 1961 – originally known as Nagasaki Airways — having been renamed as Oriental Air Bridge (ORC) in 2001. ‘Oriental’ was put in the company’s name to signify Nagasaki’s history as the gateway to Japan from China, Korea, and elsewhere, and ‘Air Bridge’ to signify its position as the bridge between Japan’s main island of Kyushu and Nagasaki’s outlying islands. With Nagasaki Prefecture being home to 51 of the more than 300 inhabited islands of Japan, an airline that provides vital air service connections between the islands and the mainland is essential. In fact, its website slogan is “Connect People, Connect Islands in Nagasaki”. ORC’s former President referred to the carrier as “a different type of LCC, a local community carrier”. Implementing the eMRO cloud solution with its leading-edge technology will bring many advantages to ORC. Users can have maximum mobility while
Photo: redlegsfan21
accessing required documentation and electronic data, viewing assigned maintenance tasks, receiving real-time updates on planned and completed work, tapping into integrated materials modules, and an overall increase in lowered costs, enhanced productivity, and efficiency.
INTERACTIVE Click here for full product details
INTUITIVE QUALITY & SAFETY MANAGEMENT
IQSMS is a well-proven web-based software suite for integrated and intuitive safety, quality and risk management based on and in compliance with ICAO, EASA, FAA, TC, and IOSA requirements used by over 200 operators worldwide.
Userfriendly Makes your life easier.
Configurable Adaptable to your needs.
Customer support Available in your time zone.
asqs.net
IQSMS is a product by ASQS – Advanced Safety & Quality Solutions
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 14
NEWS & TECHNOLOGY
QOCO Systems is now officially ISO 9001 and ISO 27001 certified This summer QOCO crew achieved one of the company’s truly major milestones. On June 30th 2021, QOCO Systems passed the ISO 9001 and ISO 27001 certification audit. ISO 9001 ensures that organizations can deliver consistent quality of products and services to the customers and, moreover, increase customer satisfaction. ISO 27001 indicates requirements for establishing and maintaining an effective information security management system in the organization. Developing a Quality and Information Security Management System, or QOCO Management
System as the team started calling it during the project, was a major requirement set by ISO to obtain the certification. The standards’ specifications include: • Organizational goals and aspirations; • Policies; • Processes; • Documented information; • Controls based on risk assessment; • Resources for implementation and maintenance. This initiative helped QOCO to
formalize existing processes, develop necessary documentation, improve information security guidelines and, in essence, build a management system from the ground up. As a company that provides high-quality digital services for the aviation industry, the entire QOCO crew is fully committed to the implementation and maintenance of the QMS. We keep our promises made for customers, deliver our services on-time and stay on budget in customer project deliveries. We are committed to meet or exceed our customers’ expectations and all other applicable statutory and regulatory requirements.
“This has been a huge effort from everyone at QOCO and I’m extremely proud of our crew. The reception for the new processes and policies has been overwhelmingly positive despite the unavoidable hurdles along the way and people have been extremely helpful, cooperative and open-minded. And now that we have the system set up, we need to make sure the processes and policies serve us, our teams, and our way of working also in the long run. The ultimate goal is that the QOCO Management System offers us a format to continuously improve and keep serving our customers better and better.” stated Laura Auhto, QMS Project Manager at QOCO.
INTERACTIVE Click here for full product details
Sign, fly, verify.fly, verify. Acknowledge, Author, trace, demonstrate. Create, Manage and prove prove employee andfor operational Collect and compliance employees & compliance one integrated,end-to-end end-to-end platform. manuals in in one integrated, platform.
info@comply365.com AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 15
NEWS & TECHNOLOGY
Blue MRO celebrates its 8th anniversary Mid-August 2021 marked eight years since MRX Systems unveiled Blue MRO in 2013 with the ambition to complete Blue EYE and offer a fully integrated platform that would allow CAMO and MRO to share a live environment where all data would be linked in a flawless manner. Designed for MRO management, this module enables users to digitalize maintenance process from issuing quotations, assigning jobs to technicians, reporting repairs and findings until compiling all related paperwork into one exhaustive and automatically generated full work report. Generate quotations for regular and ad hoc customers or receive new requests automatically from Blue EYE. Customer validation can be made through the dedicated iPad app, transforming approved quotations into work orders automatically. Create invoices, claims and credit notes in minutes
thanks to the automatic selection of quoted man hours and spare parts. Manage project scheduling and technicians rostering via a designated planner, quickly get a view of parts, tools and materials allocation to improve workflow and quality control. Just as with Blue EYE, upload related files into the relevant project and automatically produce documented and referenced reports. Blue MRO enables users to generate a Full Work Report automatically at the end of each project. The data entry control features guarantee that no mandatory signature, part certificate or related file is missed or incorrect at each stage of the maintenance and all these are included into the final report. In one click, the result is an exhaustive, organized and referenced full work report that will become a key selling feature.
INTERACTIVE Click here for full product details
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 16
Ever since, the Blue EYE Suite kept on delivering the group promise of a secure, comprehensive and connected software solution that improves the precision and productivity of its users from all across the board, it has earned the recognition of prestigious industry leaders such as Airbus for its value and reliability.
NEWS & TECHNOLOGY
What is it like to work with QOCO? Rolls-Royce evaluates the QOCO partnership as “excellent” For each employee at QOCO, our customer comes first. To improve our performance, we regularly measure customer satisfaction and ask for feedback from our partners. In this article, we share the philosophy behind our customer experience management and what stands behind Rolls-Royce’s evaluation of QOCO work.
Net Promoter Score (NPS) and Rolls-Royce evaluation 2020 At QOCO, we apply a standardized procedure for measuring customer satisfaction that ensures the sustainability & quality of results over time. As part of that process, Net Promoter Score (NPS), measures how likely a customer is to promote our company based on their experience.
As an advocate of customer-first strategy, QOCO’s goal is not only to achieve the highest score, but to also receive valuable feedback that provides us with additional action plans to deepen our relationship with clients, increase retention and loyalty. QOCO crew don’t just focus on the NPS number. In analyzing these results, we ensure that each and every individual written comment has been handled with the utmost care. This helps us to consistently bring more value and adapt to the
evolving needs of our global operating clients. At the end of 2020, we asked Rolls-Royce to share their experience of working with QOCO. Our team was extremely proud to receive a score of NPS 100. We are honored to be able to support aviation industry leaders with EngineData.io solution that enables secure, automated data streams between Rolls-Royce engines and airlines. Rolls-Royce and QOCO will continue to work in tandem to help airlines optimize business processes. By automating real-world data exchange with Rolls-Royce digital services and EngineData.io, carriers can reduce operational costs, gather insights on each trip, maximize Trent engines’ utilization and optimize maintenance schedules. Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details
“The system is one of the biggest advances in Line Maintenance, Engineering and Operations that I have ever encountered.” Andy Pyett, Line Maintenance Control British Airways CityFlyer
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 17
NEWS & TECHNOLOGY
ATP Secures Significant Growth Investment from Accel-KKR In late August 2021, ATP, a leading provider of aviation software solutions and information services, announced that it has secured a significant growth investment from Accel-KKR, a global technology-focused private equity firm. This transaction follows Accel-KKR’s initial investment in ATP in mid-2020 in partnership with existing investor ParkerGale Capital. The new investment will fuel continued market expansion for ATP and Flightdocs by accelerating go-to-market and M&A strategies in pursuit of the company’s vision of becoming the market leader in aviation information and workflow software solutions serving every segment of aviation. ATP is the source for aircraft technical publications and real-time regulatory information, and the leading provider of maintenance, operations, inventory, repetitive defect analysis, and
troubleshooting software. The company’s applications help reduce operating costs, improve aircraft reliability, and support technical knowledge sharing and collaboration. “Since AKKR’s initial investment in the company, we have seen up-close the sizable opportunities for ATP together with Flightdocs, and for the aviation software industry at large,” said Dean Jacobson, Managing Director of Accel-KKR. “Despite the changes in air travel brought on by the pandemic, flight maintenance and safety remain paramount to our customers. Our new investment today represents a strong continued vote of confidence in ATP, and in the exciting opportunities that lie ahead for the aviation software industry at large.” “In our 50 years, we have a singular mission to make aviation safer and more reliable through innovative maintenance and diagnostic solutions,
INTERACTIVE Click here for full product details
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 18
and today, ATP is the industry gold standard for innovation, reliability and quality in the aviation industry,” said Rick Noble, CEO of ATP. “Now with the additional investment and resources from Accel-KKR, along with the continued support from ParkerGale, the company is ready to write its next chapter, which is to harness its product leadership for accelerated growth.” Accel-KKR initially partnered with ATP in June 2020 when the firm invested alongside ParkerGale, a technology-focused buyout fund based in Chicago, in backing ATP’s acquisition of Flightdocs. ParkerGale acquired ATP from its founder in 2015 and subsequently added on CaseBank Technologies in 2016. “We have worked closely with ATP over the last six years to build a product-driven, customer-first software leader, and this investment from Accel-KKR
NEWS & TECHNOLOGY 2021May_Aircraft IT eJournal_m1.pdf
As part of the Seabury Solutions rebrand, the firm was delighted to reveal in early July 2021 their new logos for Seabury and the suite of Enterprise Solutions within their Digital Transformation Platform. The new logos encapsulate a contemporary aesthetic, dynamic and a more transparent design, which are the reflection of an evolution that continues to adapt. This design reflects a modern identity for Seabury Solutions and the suite of products as the company continues to evolve. Keep an eye on the Seabury Solutions social channels to see what new transformations are on the horizon.
4/12/21
2:20 PM
INTERACTIVE Click here for full product details
validates our team’s hard work and market vision,” said Devin Mathews, ParkerGale co-founder and ATP Board member. “We are excited about our continued partnership with ATP and Accel-KKR in this next stage of growth for the Company.” ParkerGale Capital: ParkerGale Capital is a small private equity firm based in Chicago that buys profitable, founder-owned technology companies and corporate carve-outs where the firm’s operating resources can have a meaningful impact on the outcome. ParkerGale also hosts the private equity industry’s only podcast, the PEFunCast with almost a million downloads. Accel-KKR: Accel-KKR is a technology-focused investment firm with over $10 billion in capital commitments. The firm focuses on software and tech-enabled businesses, well-positioned for topline and bottom-line growth. At the core of Accel-KKR’s investment strategy is a commitment to developing strong partnerships with the management teams of its portfolio companies and a focus on building value alongside management by leveraging the significant resources available through the Accel-KKR network. Accel-KKR focuses on middle-market companies and provides a broad range of capital solutions including buyout capital, minority-growth investments, and credit alternatives. Accel-KKR also invests across a wide range of transaction types including private company recapitalizations, divisional carve-outs and going-private transactions. In 2019 and 2020, Inc. named Accel-KKR to “PE 50 — The Best Private Equity Firms for Entrepreneurs”, its annual list of founder-friendly private equity firms. Accel-KKR is headquartered in Menlo Park with offices in Atlanta and London.
Seabury Solutions — always evolving
1
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 19
www.ultramain.com
NEWS & TECHNOLOGY
CFS Aeroproducts Inc. Chooses ATP as Exclusive Partner for ALF502 and LF507 Series Engine Publications In late July 2021, ATP confirmed that it will be the exclusive source for the ALF502 and LF507 series engines technical publications, ensuring that CFS delivers a superior customer experience through the cloud-based ATP Aviation Hub. ATP, a leading provider of information services and software solutions for the aviation industry, announced that CFS Aeroproducts Inc has chosen the company to be the exclusive source for technical publications supporting the recently acquired ALF502 and LF507 series engines. “ATP has a long history of supporting the ALF502-L series engine, and we are excited to see that support grow to include the ALF502-R and LF507-1F and LF507-1H series engines as the exclusive partner of CFS Aeroproducts Inc.,”
remarked Tim Taylor, senior vice president of business development at ATP. “As the leading platform for accessing technical publications and regulatory content, we are committed to helping CFS deliver a superior customer experience on our ATP Aviation Hub.” As the exclusive provider for CFS and the ALF502-L, ALF502-R, LF507-1F and LF507-1H series engines, the Aviation Hub includes all maintenance, illustrated parts catalogs, service bulletins, service letters, and supplements — as well as EASA and FAA regulatory libraries. “By exclusively offering our technical publications through the ATP Aviation Hub, we are able to deliver a superior global customer experience as Type Certificate holders in the US while focusing on our
INTERACTIVE Click here for full product details
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 20
Photo credit: Sovxx - WikiPedia :CC BY-SA 3.0
continued commitment to operator support through the maintenance, repair, and overhaul of engines and
NEWS & TECHNOLOGY
components through our UK facility” commented David Newhouse, CEO of CFS Aeroproducts Inc. “ATP’s track-record of delivering great service and support means our customers will continue to receive high-quality care and attention while remaining compliant and operating at the highest levels of safety.” New and existing ATP Aviation Hub customers can easily browse and add the engines’ technical publications on the ATP Store to create a new account or quickly add them to their existing account on file. CFS: CFS Aeroproducts Inc, based in Phoenix Arizona, owns the Type Design data for the ALF502 and LF507 Turbofan engines defined in FAA Type certificate E6NE and is a wholly owned subsidiary of CFS Aeroproducts Ltd based in Warwick, UK. CFS Aeroproducts Ltd is a CAA Annexe 2, EASA Part 145 and FAA Part 145 approved company in operation since 1994. Under new ownership since January 2012, they developed a leading turbine repair and overhaul capability specializing in the ALF502 and LF507 engines and in 2020, acquired the type certificate from Honeywell Aerospace, bringing their expertise and service directly to the operators as a complete Type Certificate Holder and MRO repair station solution.
INTERACTIVE Click here for full product details
Simplify work order management MROs benefit from Jextraxx’s proven digital work order management system — eliminating burdensome paper handling, automating workflows, and providing real-time updates to clients.
Sky Mali is launch customer of IQSMS in Mali In early September 2021, ASQS was very pleased to inform the sector that, with their new customer Sky Mali, they continue their expansion into Western Africa. With the decision to implement IQSMS, Sky Mali serves its vision to be a world-class, safe and efficient airline company. We are proud that we have the opportunity to support this ‘young’ airline from the very beginning in the establishment of a systematic safety and quality management. Established in 2020, the private airline is the first customer using IQSMS in Mali. The company is based near the Malian capital Bamaku and operates on national routes to Bamako, Kayes, Gao, Tombouctou and Mopti, but also to sub-regional destinations such as Dakar and the Côte d’Ivoire. Currently Sky Mali operates a fleet of four classic aircraft — B737-500, 737–800, ERJ 145 and MA60 — offering regular air transportation services. To ensure top standards Sky Mali will implement ASQS’s IQSMS standard set up, consisting of the Quality-, Risk- and Reporting Modules. Additionally, the airline is implementing the Survey Module, which supports the performance of internal and external surveys to analyze organizational processes. The entire ASQS team is delighted to start its cooperation with Sky Mali and to guide the Bamaku-based airline through the implementation process of IQSMS.
Find out how Jetraxx can customize the perfect solution for you! Request a Demo Today! (214) 214-5180 • sstringfellow@jetraxx.com www.jetraxx.com
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 21
NEWS & TECHNOLOGY
OASES heads for the Cloud with launch of new SaaS cloud offering
INTERACTIVE Click here for full product details
A solution delivered by
Next generation asset management solution for all airworthiness documents from legacy paper records to e-Taskcards, e-Logbooks plus much more.
Synchronised to maintenance planning systems Centralised technical records asset management Automated End of Lease records compliance builder Industry leading automated workflow engine Web or On-Premise solution Seamless cross department optimisation Instant back to birth record search
WE B S I T E
roam.aero
T E L E PH O N E
+44 1279 818 800 EMAIL
Gamit Limited | Established 1990 | London, UK
roam@gamit.co.uk
At the beginning of July 2021, it was announced that OASES, the all-in-one modular software for airworthiness maintenance and control, is now available via OASES Cloud, a secure private cloud platform for existing and new customers alike. The new software as a service (SaaS) brings the complete portfolio of OASES modules to customers’ devices via the Internet, bringing with it significant performance improvements, an ever-green IT model and, more importantly for companies recovering from the pandemic and the upheaval within the aviation industry, cost savings over the traditional on premises OASES software. “COVID-19 has accelerated the aviation industry’s move to digital operations,” explained Paul Lynch, VP New Business Development, “and the next few years will see a significant increase in digitally enabled aircraft which means MROs and CAMO need to be more agile and responsive to expectations of operational efficiencies. In addition, there is now an increased need for fleet agility in response to rapidly changing market conditions; This will see aircraft being re-purposed; both within fleets and between carriers on a more frequent basis.” He added, “OASES Cloud enables companies of any size to make the entire knowledge base within their organization available to all who need it, without the need to switch from system to system, consult colleagues to verify information, or cross-check against their own schedules.” OASES Cloud delivers on-demand software as a service, which means customers can look at reducing the expense of maintaining servers, deploying software updates, patches and fixes across multiple devices in multiple locations and many more of the headaches associated with On-Premises systems.
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 22
NEWS & TECHNOLOGY
OASES Cloud is deployed in three rapid stages: Step 1: The customer’s data is migrated to the OASES Cloud environment; Step 2: The customer’s users are added to the system; Step 3: The customer tests and approves the software. Only once customers are 100 per cent satisfied with the service is everything switched over with zero risk of data loss or downtime during the process. “Customer data is replicated as it comes in; which means that every update or planned activity — from every individual, task, department or location — is instantly processed to provide a reliable, organization-wide source of the truth; the here and now.” Said Jon Wood, OASES Head of Cloud & infrastructure. The Cloud and Infrastructure team at OASES are rolling out the new service to existing customers on an ongoing basis with the first four going live this month. Commsoft OASES: Commsoft’s Open Aviation Strategic Engineering System (OASES) is the all-in-one software for airworthiness maintenance control, meeting strict regulatory requirements. It enables airlines, fixed wing and rotary operators, MROs, and CAMOs to increase efficiencies in the management and monitoring of every procedure or intervention. OASES is used by 130 aviation organizations — national carriers, large third-party maintenance providers, and independent operators — and supported in 55 countries across 6 continents. Commsoft is an MIT group company, part of the Valsoft Corporation portfolio.
ReMAP conducts analysis on Fleet Earning Potential with CBM In the context of their project, ReMAP is analyzing the areas in aircraft maintenance where condition-based maintenance (CBM) improves Fleet Earning Potential. Fleet earning potential (FEP), is the amount of earning that a fleet is capable of generating, depends on three elements: Mission capacity: Number of flights an airline is capable of scheduling given the aircraft planned ground time (impacted by fueling, passenger onboarding, maintenance…) Operational unreliability: An airline’s ability to operate those flights (impacted by the weather, air-traffic control, the technical state of the aircraft, etc.) Cost: Cost of operations (fuel, personnel costs, maintenance…) Since all the three components are impacted by maintenance, ReMAP is analyzing how CBM, through diagnostics and prognostics for systems and structures (PHM, SHM) can increase fleet earning potential in three different ways. This analysis is part of an ongoing work dedicated to the integration, validation and demonstration of ReMAP’s technologies. Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details
MOBILE FORMS WHEREVER WORK IS BEING DONE CORENA Insight Mobile helps flight operations and maintenance staff replace PDF, Word, and paper-based forms with off-line for uses cases that include:
Training Assessments (AQP) Flight Crew Issue Logging and Submission Checklists and Acknowledgements Publication Change Requests (PCRs) Virtually Any Business Process that Requires a Form Get real-time data for quicker decision making and more agile, compliant operation!
Find out more! flatironssolutions.com/corena-insight-mobile
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 23
NEWS & TECHNOLOGY
Meet the New RAAS — Bringing Business Intelligence to your fingertips AIS (Aviation Intertec Services) announced in mid-August 2021 that it has reimagined what it means to analyze data and created a way for users to visualize the data they need most. Along with data visualization, they’ve also refined the user interface to bring consistency to the overall look and feel of RAAS.
RAAS Dashboards and Data Mining
Customizable dashboards and reports can be embedded in RAAS or distributed to management consoles external of RAAS. Taking advantage of third-party reporting tools such as Microsoft Power BI and combining them with RAAS’ inherent ability to allow direct database access for data mining purposes, AIS can facilitate creation of analytical dashboards and reports, specific to client requirements; it also offers specialist consultation services, or clients can choose to create dashboards and reports on their own.
Refined User Interface
Data visualization has been added right into the user interface to bring data to the forefront allowing for at a glance data representation. There’s also a new toolbar added to the upper right of the user interface to allow for quick access to features used most like creating a Part Number, Vendor Search, or RAAS Options.
Unified Reporting
Key reports have been unified into one quick access location on the new RAAS toolbar at the top of the screen. Access to all the reports RAAS has to offer is available without having to change modules. AIS is proud to bring a whole new way to experience maintenance data, demonstrating yet again its commitment to deliver the best experience possible to the end user.
INTERACTIVE Click here for full product details
@ConduceGroup
There has never been a better time to go paperless with eTechLog8 Find out more +44 (0)333 888 4044
info@conduce.net
www.conduce.net
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 24
NEWS & TECHNOLOGY
MRX Systems is proud to take part in the remote renewal of certificate of airworthiness at Findel Aviation At the heart of everyone’s concerns, fighting COVID-19 has been one of the top priorities. This battle forced us to change our habits and be innovative. Thus, when we can respect governmental guidelines and be careful while softening the environmental impact, saving money and time but also taking part in a process of improvement, it is an important achievement. In early July 2021, MRX Systems announced that its customer, Findel Aviation accomplished an incredible advance by completing a Certificate of Airworthiness Renewal remotely. In Luxembourg, the company sent over all the needed documents gathered in Blue EYE to the auditor who was in the Isle of Man and made the documents review. A physical inspection has also been performed with a pilot on duty through a video call. Using a Real-Time, Cloud-Based, Paperless solution such as Blue EYE is a game changer to manage this kind of operation.
Implementation of the Quick Flight Mode for eTechlogs
MRX Systems is thrilled to present the quick-mode for one of Blue EYE’s
INTERACTIVE Click here for full product details
key-selling characteristics: the eTechlog. Easier and simpler than ever, this additional feature allows a direct link between the cockpit and the back office while ensuring clean and error-free data in a matter of seconds. Created and developed by MRX Systems thanks to clients’ feedback and expectations, this feature is a timesaving asset. Readers can discover the eTechlog feature through a video that presents its benefits. A new one will be released soon to offer an overview of the quick mode.
New tutorials
MRX Systems wants to help users to be able to get the views that are the most relevant for the tasks they have to carry out and reduce the time they spend looking for the information they need. In line with this idea, they are producing videos to present the Blue EYE Suite’s features and guide the viewers through their different procedures. New videos are about to come out to complete the existing collection that has been updated lately. Do not miss the next tutorials and subscribe to their YouTube channel.
True integrated on-and-off wing inventory management
Unparalleled inspection program management and auditing
Proven paperless process
Lowest total cost of software ownership in the industry
“Push” reporting and alert notification for pre-emptive decision support High-value data interchange with other key enterprise systems
90% gain of efficiency in historical reseach and audit response 3x productivity gains in records support
aviationintertec.com | 807.625.9260 | info@aviationintertec.com
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 25
NEWS & TECHNOLOGY
INTERACTIVE Click here for full product details
AIRCRAFT FLEET VIEW
Air Europa goes live with TRAX eMRO and eMobility
Aircraft Fleet View App: developed for airlines always up-to-date view on your fleet‘s status ■ easy-to-grasp view on events like current delays, cancellations and AOGs ■ specific views for flight operations and maintenance ■ customizable for airlines and users ■ ■
marketing@crossconsense.de
CrossConsense.com
In early August 2021, Air Europa Lineas Aéreas (AE) — known for their modern fleet, breakthrough technology, and commitment to sustainability — announced that it had successfully implemented the TRAX eMRO and eMobility aviation maintenance software. Air Europa mobilized its maintenance workforce by deploying the TRAX solutions that allow them to work from anywhere on their mobile devices. eMRO is a web-based, device-agnostic ERP software that keeps users connected from wherever they work. The eMobility suite of iOS apps is truly mobile due to its off-line capability and automatic synchronization when network connectivity is available. For Air Europa, the implementation of TRAX eMRO and eMobility software is a milestone in its aircraft maintenance transformation plan. With
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 26
its activation, Air Europa becomes the first Spanish airline to have its entire maintenance management system digitalized, which places it at the forefront in the efficiency of processes and complete control of the maintenance of the aircraft that make up the fleet. Pedro Macías, Air Europa’s Maintenance Director, thanked TRAX for all the help and support received during the implementation of its software, which, as he explained, has resulted in a radical change in the conception and execution of all maintenance activities, having a positive impact on all of them, both purely operational (planning, execution of tasks, management of the supply chain, etc.) and financial, relating to cost control. In this way, Macías added, “our basic management pillars, which are quality and safety, cost control,
NEWS & TECHNOLOGY
punctuality in our work, continuous improvement and innovation, are totally reinforced”. The implementation of the software, Macías adds, “is part of a continuous improvement process that will undoubtedly have a positive impact on our efficiency and performance and will also involve, among other measures, the gradual incorporation of the latest improvements in predictive maintenance and the availability of real-time information with flight crews”. Air Europa: Air Europa Lineas Aėreas, with a main hub at Adolfo Suárez Madrid–Barajas Airport, provides access to a global network with flights to 20 domestic and 42 international destinations across Europe, the Caribbean, North and South America. The Air Europa fleet is one of the most modern in Europe. Visit www.aireuropa.com or its social media accounts on Facebook, Twitter, LinkedIn, and Instagram for more information. TRAX: TRAX provides comprehensive software solutions designed to manage all aspects of aircraft maintenance. TRAX is a premium provider of aviation maintenance mobile and cloud products in the global market today. TRAX products support digital signatures, paperless ‘Covid-safe’ working including Workpacks and manuals, RFID-capability for logistics, Biometric security, offline capability for its suite of mobile apps, web-based applications, and the ability for users to work anywhere with easy access to real-time information.
Matti Nevala appointed as Board Member On August 1st 2021, Matti Nevala joined the QOCO Systems as a Board Member. Matti brings a diverse background from multiple entrepreneurial roles in the fastest-growing scale-up companies. He has been a member of the founding teams and held C-level positions alongside developing businesses at the international level. Matti has been keen on aviation all his life. “In my childhood, the most important hobby was radio-controlled planes and helicopters. I even worked in a hobby shop while studying”, said Matti. He continues, “QOCO is in a very exciting stage as a company and I have been impressed by the business performance even in challenging COVID-19 times. Now it is time to scale the company and I hope that my experience can help the team in conquering the world and digitalizing the aviation industry. I am very excited about the opportunities that QOCO currently has and keen on contributing to this success story with my skills and experience” Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 27
NEWS & TECHNOLOGY
RwandAir goes live with eMRO RwandAir selected the TRAX eMRO system in October of 2020 as part of its efforts to enhance its efficiency, lower its costs, and expand its operations. The airline saw an opportunity to replace its legacy system with a fully integrated technologically advanced web-based MRO software product. TRAX congratulates the RwandAir team for successfully implementing eMRO — and even more so for accomplishing this goal amidst a turbulent year for aviation. The TRAX eMRO product enables reliable communication and data flow between the various facets of the operation using leading edge technology. The airline anticipates that real time data means reduced turnaround times, and increased time to report and repair issues. RwandAir sees the benefits of users being able to stay connected to their key aircraft maintenance management data from anywhere using the device-agnostic eMRO solution. Users can rapidly find spare parts and tools, and electronically sign off tasks at any location, such as from the hangar or when carrying out crucial time sensitive line repairs. eMRO is a leading-edge application designed to cater to every aspect of aircraft maintenance and fleet management. Deployed via any web browser, this technology lets users stay connected no matter where they are. Through this
application, maintenance operations can be managed from a desktop or remotely from a phone or tablet. eMRO is a fully integrated product which allows complete information flow between the modules throughout the system. The software provides the means to manage and maintain all information generated by a maintenance organization. This solution gives operations the accessibility that maximizes productivity. Read the full story on Aircraft IT Website
INTERACTIVE Click here for full product details
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 28
NEWS & TECHNOLOGY
Rusada and EXSYN Aviation Solutions Sign Technology Partnership In early September 2021 –Global aviation software provider Rusada has opted to partner with EXSYN. Under the partnership, clients on Rusada’s aviation MRO software system, ENVISION, can opt to augment the capabilities of the system by adopting EXSYN’s advanced reliability analytics solution, Avilytics. The technology partnership will provide ENVISION clients the ability to have out-of-the-box fleet reliability reporting and reliability analysis as well as gain the ability to predict component failure probability as part of predictive maintenance strategies. To ease the adoption of Avilytics for ENVISION clients a standardized data interface, built on SPEC2000 standards, has been established by the teams at Rusada and EXSYN. “We have been following EXSYN’s work for a long time now, and are big admirers of Avilytics and their approach to helping customers. With this agreement, our users can easily access EXSYN’s sophisticated reporting and analytical tools, allowing them to drive further efficiencies into their operations.” said Julian Stourton, CEO of Rusada. “We are very excited to be working in partnership with Rusada, one of the leaders in the industry. By partnering with them we are able to provide a seamless experience to ENVISION clients that seek to adopt advanced
reliability analytics capabilities. The collaboration by both teams on the standardized data exchange has already shown the potentials of this partnership and we are looking forward to introducing this to ENVISION clients.” added Sander de Bree, CEO of EXSYN Aviation Solutions. About Rusada: With operations in the Middle East, Asia, Europe and the Americas, Rusada supports 100+ major customers worldwide with software that manages 2,000 aircraft in over 40 countries.The company’s ENVISION software provides key management information and operational process control for aircraft operators, maintenance and repair organizations (MROs), original equipment manufacturers (OEMs) and aviation service organizations. About EXSYN Aviation Solutions: EXSYN Aviation Solutions is a leading industry provider of aviation engineering and data solutions. EXSYN provides a suite of digital solutions to allow airlines to benefit from the capabilities of today’s digital technology. Located in Amsterdam, the Netherlands, the team comprises of aircraft engineers with deep IT skills. Allowing to combine industry expertise with technology knowledge. Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 29
NEWS & TECHNOLOGY
SR Technics Selects ULTRAMAIN MRO suite for state-of-the-art Paperless Operations
Japan Airlines: two years on ULTRAMAIN ELB and Mobile Mechanic Software
At the beginning of August 2021, it was announced that SR Technics Malaysia Sdn. Bhd. Had selected Ultramain Systems to provide state-of-the-art paperless MRO software and related implementation services. The ULTRAMAIN v9 Unity MRO suite will be used by SR Technics to perform paperless maintenance execution across their seven component overhaul lines. Once implemented, SR Technics Malaysia will use ULTRAMAIN Mobile MechanicTM to digitally sign electronic task cards thereby eliminating costs associated with printing, scanning, and archiving paper-based work instructions. ULTRAMAIN’s built-in dashboards and analytics will allow SR Technics to gain real-time visibility of the Component Repair processes allowing them to quickly identify work stoppages and bottlenecks leading to shorter turn times and increased efficiency. ULTRAMAIN will be used for all aspects of the component repair lifecycle including Quoting, Contracts, Supply Chain, Maintenance Execution, Billing, and Quality Assurance. “Paperless processes enable our employees to dedicate their time, skills, and energy to more productive and value-added tasks. It goes hand-in-hand with SR Technics digitalization initiatives deeply
In early September 2021, Ultramain Systems took the opportunity to reflect on their partnership with Japan Airlines (JAL) and congratulate them on reaching two years of operational use of ULTRAMAIN Mobile Mechanic and ULTRAMAIN ELB for paperless line maintenance and electronic logbook. Ultramain first began working with JAL as they embarked on their digital transformation journey in support of their first A350. With over a decade of experience in developing and implementing mobile applications, Ultramain was in a unique position to help JAL maximize the operational efficiencies they were seeking. Japan Airlines first went live on ULTRAMAIN ELB Enterprise and ULTRAMAIN Mobile Mechanic on their A350 fleet, and became the first airline to obtain Ops Approval from the Japan Civil Aviation Bureau (JCAB) for paperless system-ofrecord electronic logbook use. All subsequent A350s at Japan Airlines have enjoyed paperless operations. Once the A350 project was complete, JAL turned their attention to their Boeing 737 fleet. Today, all JAL 737s are paperless as well. In the case study, ‘The Journey to perfection at JAL Engineering’ Yuki Naki, Director of Planning, JAL Engineering shares the secrets of achieving 100% on time performance through mobility and paperless solutions. Ultramain thanked, JAL, for trusting us to assist with your digital transformation journey. We look forward to your continued success. Japan Airlines (JAL): JAL is the flag carrier airline of Japan, with headquarters in Shinagawa, Japan. JAL group operations include scheduled and unscheduled international and domestic passenger and cargo services to 220 destinations in 35 countries worldwide. ULTRAMAIN ELB: ULTRAMAIN ELB is a market leading electronic logbook software. It consists of tech log, cabin log, flight log and more. Our onboard software operates in the flight deck on installed EFB, notebooks, tablets and in the cabin on smart phones, tablets and IFE. The advanced design allows the software to operate offline as well as connected to ground systems.
incorporated into our new focused company strategy. I am confident we will achieve higher efficiency and increase productivity and job satisfaction while being more sustainable and able to service our customers better and faster with the new MRO software in place,” said Jean-Marc Lenz, SR Technics’ CEO. “SR Technics has an outstanding reputation, and we are grateful that they have placed their trust in Ultramain Systems to help them with their digital transformation efforts,” said Mark McCausland, CEO for Ultramain Systems. “SR Technics will become the first component MRO in Malaysia to become fully paperless. We’re honored that we can be a part of this historic achievement and welcome SR Technics into the family of elite paperless customers.” SR Technics: The SR Technics Group is a world-leading MRO service provider in the civil aviation industry headquartered in Zurich, Switzerland. Working with an extensive network of partners and business development offices in Europe, America, Asia, and the Middle East they offer comprehensive, fully customized solutions for the Maintenance, Repair & Overhaul of aircraft engines, airframe, and components including impeccable technical support to over 500 customers worldwide.
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 30
Aircraft Commerce and Aircraft IT are proud to launch Aircraft Analytics
DECISION GRADE DATA
Real-world aircraft and performance data at your fingertips LAUNCH
MODULE: FREIGHTERS AVAILABLE NOW
Each module includes a digital subscription to Aircraft Commerce
Interactive Aircraft Performance and Efficiency Comparison Tool Interactive Payload Range Tool Definitive Aircraft Specifications Interactive Maintenance Forecasting and Costs Tool
View all Data by Aircraft Variant or Compare Types Build Key Data Reports In Seconds Lots more...
Visit www.aircraft-analytics.com for full information
Featuring all the above benefits plus additional Key Features: Air Cargo Industry Overview Freighter Selection Tool ULD Database Freighterdata.com Integration (industry leading Freighter Fleet Tool) STC Analysis More…
CASE STUDY: VIVA AIR
Vistair brings it all together at Viva Air Captain David Restrepo, Flight Standards and Training Manager at Viva Air Colombia shares the airline’s experience and the value of DocuNet for Engineering and Flight Operations manual content. AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 32
CASE STUDY: VIVA AIR
V
iva Air is a low-cost carrier (LCC) based in Colombia. It’s a great company that started flying nine years ago and has continued to prioritize safety and efficiency throughout its development. We have been working with Vistair and DocuNet since March 2021 on a digital document system for Viva Air.
A NEW DOCUMENT SYSTEM FOR VIVA AIR
The digitalization project for documentation was implemented at a time of growth and development for Viva Air, with an expanding network of 16 destinations across Colombia, Peru and the United States. Despite the industry challenges brought on by the Covid pandemic, Viva Air is moving swiftly through its recovery process and has now exceeded pre-pandemic activity levels by 30%. As we continue to scale, running a highly efficient airline is a key priority. DocuNet has contributed to this in transforming how we handle, leverage, and consume operational data, streamlining engineering and flight data onto one platform. We have been highly impressed with both the level and speed of service provided. The transition from the previous software used at Viva Air was really easy and the training that Vistair delivered was simple. In addition, control of flight operations and engineering content is now straightforward with DocuNet and it provides
“Prior to using DocuNet, we were using multiple systems for maintenance and operations which was costly and inefficient. We also had issues with connectivity, so the ability for a solution to offer online and offline capability and be available across all platforms, was a very important consideration.” pilots, cabin crew, ground operations and maintenance teams with flexibility and convenience, ensuring they have easy access to critical information, both online and offline, at any time. That’s the first part of Viva Air’s experience of starting with DocuNet. The results have been great and now we are improving every day with every release that we have using the application.
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 33
CASE STUDY: VIVA AIR
PAIN POINTS AND CHALLENGES BEFORE DOCUNET
Prior to using DocuNet, we were using multiple systems for maintenance and operations which was costly and inefficient. We also had issues with connectivity, so the ability for a solution to offer online and offline capability and be available across all platforms, was a very important consideration. The other challenge that we used to experience prior to DocuNet was support. As we have multiple systems, it was more time consuming and inefficient contacting multiple suppliers. Now, everything is provided by one vendor, Vistair, who delivers great support so that we are able to reduce the time our team spends trying to manage all the different problems that might happen in Operations every day. When we started the process to improve documentation at Viva Air, there were several different options and possibilities that we considered. In the end, we decided that DocuNet was the best option for us because the App is really useful when working with mobile devices and it is also possible to use the same application on a computer, which is great because it is then almost the same whether you work on a computer or on a mobile device, on any platform. Furthermore, the speed of the application is excellent and that is important: some applications work very slowly but DocuNet works fast as well as working online or offline.
“… the formats that are used for documents allow users to open the same document many times and those were the kinds of things that we were looking for. DOCUNET FORMS
There are some additional features on the application like the capability to search for documents; the formats that are used for documents allow users to open the same document many times and those were the kinds of things that we were looking for. The use of forms is another capability that fitted with Viva Air’s original brief and this is another factor that heavily influenced the decision to implement DocuNet. Plus, of course, the price. When we put together a package using all elements of the application to replace all of the various applications that we had been using previously with just one application, that really was what we had been looking for.
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 34
CASE STUDY: VIVA AIR
FAST IMPLEMENTATION
INTERACTIVE Click here for full product details
One of the main challenges faced by Viva Air during the implementation process was the time to completion. We were replacing a number of different software solutions, which added complexity as we were trying to end some contracts and start a new one. It generated some limits on the time for implementation and so we really appreciated the great support from Vistair during the implementation process. With that support, Viva Air completed the implementation in record time which allowed us the chance to make all the necessary changes in just one month or so.
EASY AND INSTANT ACCESS TO CONTEXTUAL CONTENT
In line with Viva Air’s goal to simplify and improve their operational processes, DocuNet provides one single source of truth for flight operations, engineering, and company data content. DocuNet’s ability to handle different format types such as Airbus SGML means that Viva Air’s Engineering team have increased mobility, being able to access all technical data with speed and accuracy. From a corporate perspective, we were thinking about efficiency, which is why it was important for us to be able to use just one platform for everything (figure 1). Also, using DocuNet, Viva Air has been able to create different libraries.
DocuNet™
Airline Document Management System
A single-source, end-to-end solution for managing "front-line" technical documentation and operational knowledge management Single Library Single content management system and viewers for all content types, including airframe, engines, components, company manuals
</> XML
Leverage the Power of Structured Data Tailored data based on context and audience
Compliance Monitoring
Modern mobile viewers that can handle complex data concepts such as effectivity, applicability, hotspotting and 3D imaging
Mobility and Access
Intuitive search and browse options using both S1000D and ATA conventions
Streamlined data sharing and analysis between divisions
Quick and easy access to all maintenance data both online and offline in remote locations
We Support
Available on all platforms (iOS, Android, Windows)
iSpec 2200 Airframe S1000D Airframe
Performance at the point of execution
Company Manuals
Minimal training effort
Engine Manuals
Component Manuals Bulletins and Notices
www.vistair.com Figure 1
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 35
CASE STUDY: VIVA AIR
There is one library for Maintenance, replacing the software we were using before, and now we get easy access to all the Airbus documentation in the different formats in which Airbus provides them (PDF, XML, Multimedia). Now, maintenance has access to all of the information that they need to do their job. For example, all the diagrams on everything; the engines and the different aircraft systems. We also have a library for Operations and that library is divided into documents for pilots and for flight attendants.
Engineering System EFB Platform
OEM System
Flight Ops System
Other System Forms
So now, all the Airbus manuals in the different formats, our own company manuals and forms, Engine and Component manuals, plus presentations, videos and all the different information that pilots and flight attendants need to give them immediate access to the documentation required to do their jobs, these are all in one place (figure 2). There is a lot of value, for Viva Air in being able to replace the OEM tools that we were using to now use only the one application with which we can do everything. For Viva Air, as a low-cost carrier, it is a priority to embrace safety in everything that we do and to achieve high levels of effectivity. One of the very important things that we want to do with DocuNet is to increase our productivity, save time and try to make our work both better and easier. It’s also really important for a company like Viva Air to invest in new technologies that allow us to improve our capabilities and what we are doing. Now, we are planning to use DocuNet not only for maintenance and operations documentation. The solution offers an opportunity to start to manage all of the forms in the business; there are many things that we can include during a flight for
“…we are planning to use DocuNet not only for our maintenance and operations documentation. The solution offers an opportunity to start to manage all of the forms in the business…”
Figure 2
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 36
CASE STUDY: VIVA AIR
“The idea that everything can be included on the one software platform saves money, of course, but it also creates the possibility to use the software in order to continue working for the interests of the company.” pilots and for flight attendants, Maintenance and all the company. The idea that everything can be included on the one software platform saves money, of course, but it also creates the possibility to use the software in order to continue working for the interests of the company. Viva Air Colombia is growing every day: we’re a small company compared to some others in the world but, in Colombia, we have changed the way that people are flying and this new software solution will enable us to continue to deliver on that mission.
CAPTAIN DAVID RESTREPO
Captain David Restrepo is Flight Standards and Training Manager at Viva Air Colombia.
VIVA AIR
Viva Air Colombia is a Colombian low-cost airline based in Rionegro, Antioquia, Colombia and serving domestic destinations in Colombia as well as destinations in Argentina, Chile, Ecuador, Mexico, Peru and the United States. The airline is a subsidiary of Irelandia Aviation and third largest airline in the country. The fleet includes Airbus A320-200 and Airbus A320neo types and is predominantly young.
VISTAIR AND DOCUNET
Vistair provides document, safety, and quality management technology solutions to support the delivery of improved safety, compliance, and operational efficiency. DocuNet is one of the aviation industry’s leading end-to end document management solutions, providing a coherent, single point of control for editing, publishing, distributing, and viewing all operational documentation. It provides the flexibility to access documents via the web and mobile devices and can also manage documents in all formats.
FREE WEBINARS Hosted by a different MRO IT vendor, sessions provide airlines, aircraft operators and MROs with the perfect introduction to the vendor’s software solution.
CLICK HERE FOR UPCOMING WEBINARS
AIRCRAFTMRO IT
INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 37
AIRCRAFT MRO: VENDOR JOB CARD
VENDOR JOB CARD: QOCO SYSTEMS
Ville Santaniemi, Senior Partner offers us an insight into the customer focused ethos that is at the heart of QOCO Systems enduring success Ville entered world aviation in 2005 when he started working for Finnair. It did not take long for him to find the position where he felt he could contribute the most to the success of the company. Having a strong background in IT (teaching Java programming in the university) and having focused heavily on business studies, Ville has always felt comfortable working with and aligning the needs of business and IT. Within aviation, aircraft maintenance and airline operations are the two areas where Ville has gathered the most experience. His career has taken him from Finnair, to Emirates and now to QOCO Systems Ltd as a Senior Partner since 2015 and he says that, honestly speaking, he stumbled into aviation, but has loved the journey from the start. Aircraft IT: Your name, your job, and the name of the business? Ville Santaniemi: Ville Santaniemi, Senior Partner, QOCO Systems Ltd Aircraft IT: How did QOCO Systems Ltd get started? VS: QOCO Systems was established in 2009 by my colleague Ilari Neitola, CTO/Chairman of the Board. He wanted to combine his two main interests , aviation and IT. Ilari saw opportunities to improve maintenance planning activities through software combining information from multiple sources with an easy and user-friendly interface. He thought that the
best opportunity to drive the change was becoming an entrepreneur and that is when QOCO was established. Ilari ran the company successfully for many years delivering IT solutions for both the aviation and railway industry. In 2015 QOCO’s ownership was reorganized. This
is the time when I joined the company as a partner along with Lauri Jämsén and Arttu Kataja. Both Ilari and I have a long history in the aviation field having started working at Finnair while studying at the Helsinki University of Technology (nowadays Aalto University).
“Ilari saw opportunities to improve maintenance planning activities through software combining information from multiple sources with an easy and user-friendly interface.” AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 38
AIRCRAFT MRO: VENDOR JOB CARD
Aircraft IT: What is the guiding business principle that drives the business? VS: QOCO has a unique combination of aviation and software development/IT expertise that allows us to deliver high quality solutions for our customers. Our solutions focus on enabling seamless data exchange services for intracompany and intercompany purposes. Quality is at the heart of everything we do and, as of this summer, we are proud to be an ISO 9001 and ISO 27001 certified organization. Aircraft IT: What has the greatest business achievement been to date, and why? VS: I have to name two achievements here. Our long term partnership with Finnair is the reason why we are here today and we are truly grateful for everyone at Finnair for trusting us. Working together with the airline allows us to deliver solutions that are 100% fit for the purpose. Of course the recently (February, 2021) announced Rolls-Royce partnership is the major achievement for us. In this partnership we are utilizing our strengths to deliver seamless data exchange services, EngineData.io platform, for enabling high value digital services for Rolls-Royce customers.
KEEP UP TO DATE WITH THE LATEST MRO IT DEVELOPMENTS
Aircraft IT: What have been your disappointments and what have you learned from them? VS: The ongoing coronavirus pandemic has shaken the aviation industry and will continue to do so. Having made the strategic decision to focus solely on the aviation industry makes us vulnerable to global crises such as COVID-19. However, following our passion and utilizing our core competences for the benefit of our customers is the only way out of this crisis. Aircraft IT: In a sentence, how would you summarize what the business does for aircraft maintenance customers? VS: We are the key enabler for new digital services by providing seamless data exchange services and complementary solutions for intra- and intercompany processes. Aircraft IT: What will be the next big thing in maintenance Aviation IT? VS: As maintenance digitalization steadily continues, I see that the next big thing will be the utilization of blockchain technology.
SUBSCRIBE HERE FOR FREE… IT TAKES A FEW MOMENTS
Aircraft IT: What do you want your customers to say about QOCO Systems Ltd VS: Running a successful business within aviation is based on trust. We hope that our customers say that QOCO is their trusted partner to help them to succeed in the changing world by creating new ways to work, to communicate, and to utilise data. Aircraft IT: Ville Santaniemi , thank you for your time. AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 39
AIRCRAFT IT MRO
WHITE PAPER: IFS
Meet the IntelligentEngine; taking predictive engine maintenance to the next level James Elliott, Principal Business Architect, Aerospace & Defense, IFS explains the value of linking usage data and engineering forecasts through the digital Blue Data Thread
N
inety-eight million terabytes of data sounds like an awful lot but that’s what, according to an Oliver Wyman MRO Survey, the global fleet of commercial aircraft could generate per year by 2026. There is now a huge interest among the big aviation players — the OEMs, the airlines and the maintenance, repair & overhaul (MRO) operators — not just in gathering data but using it, with predictive maintenance and health monitoring systems now one of the key applications they are looking at. Due to the pandemic, the commercial aviation industry is going through major disruptions, and airlines, OEMs and MROs alike need to adapt their business models, which includes capitalizing on new technologies to introduce time, resource and cost efficiencies. In particular Digital Twins, but also Artificial Intelligence, IoT and more, are all part of the lexicon and now key components of the new generation of predictive maintenance solutions designed to make business processes more agile and adaptive. These technologies are all about gathering key data insights that are paving the way for predictive maintenance to make even greater
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 40
WHITE PAPER: IFS
INTERACTIVE Click here for full product details
“…the often risk-averse aviation industry has pivoted to trusting predictive maintenance not only to increase performance and reduce costs, but to better manage risk and enhance safety.” strides in the coming years. Thanks to these digital developments, the often risk-averse aviation industry has pivoted to trusting predictive maintenance not only to increase performance and reduce costs, but to better manage risk and enhance safety.
FAST-FORWARD TO THE ROLLS-ROYCE DIGITAL BLUE DATA THREAD — MEET THE INTELLIGENTENGINE Predictive maintenance as a term isn’t new — as far back as the 1990s, the IFS Maintenix team at IFS worked with the US Navy to crunch through engine health monitoring data to model and predict the failure of engine components. Accelerate to 2020, and today Rolls-Royce is using artificial intelligence (AI) forecasting, supported by IFS, to help airline customers to automatically update predicted maintenance deadlines for every life-limited component inside their engines—a key part of the Rolls-Royce Blue Data Thread strategy, a digital information thread connecting every Rolls-Royce powered aircraft, every airline operation, every maintenance shop and every factory. This is all part of the Rolls-Royce vision for the IntelligentEngine which is, “a form of cyber-physical service where the physical engine, the services that surround that digital engine and the Rolls-Royce digital capability are indivisible,” explains Nick Ward, VP Digital Systems, Rolls-Royce. “The IntelligentEngine forms a digital twin of a physical engine, with both connected by data. It is contextually aware of its own operating conditions, the environment it’s flying in, the rest of the fleet it is part of and it is consolidating that information to make smart decisions to maximize availability, while minimizing maintenance costs and disruption.”
DATA INSIGHTS FLOW DOWNSTREAM TO AIRLINES AND THEIR PASSENGERS
The benefits of this approach are huge in terms of aircraft availability and engine time on wing, which in turn should translate into fewer delays, an improved moment of service with more satisfied passengers and bottom-line boosts. One of the main causes of aircraft on ground (AOG) delays is unplanned maintenance
IFS Cloud for Commercial Aviation
IFS Cloud offers commercial aviation organizations the platform they need to successfully drive digital transformation across business models and practices. Realize the possibilities for Commercial Aviation
ifs.biz/cloud4aviation
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 41
WHITE PAPER: IFS
GOING FROM PHYSICAL TO DIGITAL — MAXIMIZING THE POWER OF THE DIGITAL THREAD
operations. US Bureau of Transportation statistics show in the last full year of uninterrupted airline operations, 2019, US airlines reported 302 domestic tarmac delays longer than three hours, compared with 202 in 2018 and 193 in 2017. Rolls-Royce has a fundamental mission that every Rolls-Royce powered aircraft flies on time, every time with an availability as close as possible to 100%. That works for the airlines that own the aircraft, Rolls-Royce as the OEM and passengers themselves. This is where the confluence of predictive
maintenance incentives comes together for all parties involved in flying any given route. “The Blue Data Thread contributes significantly to Rolls-Royce’s strategies to eliminate unplanned failures,” says Nick Ward. “A jet engine is an incredibly complex example of high-engineering but being in-tune with the specific maintenance requirements and performance allows Rolls-Royce to accomplish feats like powering an A330 to fly the equivalent of to the moon and back 50 times between overhauls.”
“With this level of tracking, most failures are detected on an individual level before they are likely to occur, well before planned maintenance cycles. Rolls-Royce has extreme faith in its predictive analytics strategy with a goal of zero false predictions and 100% success rate.” AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 42
Unlike some other OEM predictive maintenance initiatives, the Rolls-Royce Blue Data Thread is a two-way movement of data. The engine supplier is collecting data from multiple sources, such as engine health monitoring and information from airline maintenance management systems, contextual real time engine flying condition and other data sources including MRO data from Rolls-Royce engine facilities. This is where IFS has provided strategic support on multiple levels. IFS Maintenix has automated the sharing of the data critical for Rolls-Royce to re-life its engine parts, but also took a broader scope to allow airlines and Rolls-Royce to collaborate and share much more information about the work which happens on their engines: for example, which engine parts have been switched or inspected and even if any other aircraft systems have been impacted by engine behavior. The result of this two-way exchange is an even more complete picture of engine performance; a higher resolution digital twin and a way to deliver these digital insights to improve physical part use while in-service.
AIRLINES REALIZE MORE BENEFITS THAN THEY BARGAINED FOR — DAY TO DAY IMPROVEMENTS AND SUSTAINABILITY BOOST
Participating airlines were confidently expecting to see certain results from the IntelligentEngine and the Blue Data Thread initiatives in terms of overall engine performance and cost. However, what perhaps wasn’t anticipated was the weaving of new predictive maintenance results non-intrusively into day-to-day processes. “A Rolls-Royce Trent engine can, on average, fly around the world over 1,000 times between significant engine events. Through multi-variable forecasting, IFS is able to map the data on how an
WHITE PAPER: IFS
airline expects to fly a particular engine and combine it with Rolls-Royce data on expected part life to provide a very accurate predictive maintenance deadline right down to individual part numbers,” continues Ward. “Previously airlines may have spent weeks trying to piece together updated deadlines, but now accurate maintenance information is presented to airlines on a daily basis and is seamlessly consumed by their maintenance scheduling engine. Initial anecdotal reports show huge progress to extend the lifecycle of engines and components, increasing the time taken to first engine removal by 48 percent. “When you have this level of monitoring and data exchange, it indicates a step change in predictive maintenance. So many engine components and their details are being dynamically monitored that past preventative maintenance approaches are a thing of the past. With this level of tracking, most failures are detected on an individual level before they are likely to occur, well before planned maintenance cycles. Rolls-Royce has extreme faith in its predictive analytics strategy with a goal of zero false predictions and 100% success rate.” More effective maintenance will also translate into sustainability benefits. As the aviation industry moves towards a greener future, digitalization and predictive maintenance are important elements for the engineering side of the industry and both IFS and Rolls-Royce have made strong sustainability commitments as part of their long-term business planning. The Blue Data Thread program aligns perfectly with these priorities. By reducing the need for maintenance interventions, part replacements and overhauls, manufacturing use of energy and resources is reduced and the emissions footprint of part and engine logistics is minimized.
GETTING UP AND RUNNING FAST — DATA SHARING A KEY FOCUS AREA
From a technical perspective, airlines can be up and
running on the Blue Data Thread through the IFS Maintenix plug-in in a as little as two months. This requires a quick technology installation and is then a case of specifying key modelling information such as engine utilization. It’s the accessibility and sovereignty of data which can bring up potential roadblocks. Airlines running other maintenance management systems need to make sure they can extract, store and analyze critical data profiles from their supporting software. Some airlines running legacy maintenance software on their aircraft may not be able to provide enough of the data required to feed the Blue Data Thread and a digital twin of their engine. Those airlines that can, may have some data security reservations about certain lines of data, for example details around part leasing and ownership. This is why IFS and Rolls-Royce have designed the ability to give airlines granular controls to manage the level of data lines specific for each airline taking part. Underpinning the bilateral transfer of data from manufacturer to airline and back again is the need for an interface/dashboard to parse the aggregation of data points. The delta between data and information is the ability to translate raw data into actionable insights and meaningful information.
OPEN THE DOOR TO A PREDICTIVE FUTURE — DATA, DIGITAL TECHNOLOGY AND COLLABORATION
At this point in time, airlines are facing a digital imperative as never before. But in order to make their operations more efficient, maximize engine life and minimize delays, they need the data backbone to make that happen. The Blue Data Thread provides this backbone to not only allow exchange of critical engine health and maintenance information, but also to provide the analytical insights to truly realize the potential of predictive maintenance; translating into daily improvements, significantly less unexpected failures and maximum possible time on wing. AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 43
JAMES ELLIOTT
With a wealth of experience spanning the Airline, Defense, OEM, and MRO market verticals, James has worked with aviation organizations on the selection and implementation of next-generation maintenance management IT. He is a noted authority on the impact of technology on maintenance operations as well as the business processes that affect positive change. His work with clients includes the key processes that contribute to the economic management of the maintenance function while respecting operational constraints — both regulatory and commercial.
IFS
With over 400 Enterprise Asset Management (EAM) or Maintenance Repair & Overhaul (MRO) companies using IFS solutions today, IFS delivers flexible, modular business solutions that manage the entire commercial aviation lifecycle of contracts, projects, MRO, assets and services. IFS offers functionality for contract and project management, risk management, budgeting and forecasting, engineering, material management, sub-contracting, document management, fabrication, service and maintenance management, as well as financials and human resources.
ROLLS-ROYCE
For nearly three decades, the Rolls-Royce family of turbofan aircraft engines have pushed the boundaries of what is possible, as each new model sets new performance benchmarks for civil aviation during more than 100 million flying hours. For Rolls-Royce, availability means ensuring that every time an airline wants to use their aircraft, it is available which requires going beyond reactive maintenance and traditional ideas of predicting when engines will need servicing. Members of the Trent engine family are now in service on the Airbus A330, A340, A350, and A380, as well as the Boeing 777 and 787 Dreamliner. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS
AIRCRAFT MRO: VENDOR JOB CARD
VENDOR JOB CARD: IDMR SOLUTIONS
Israel Revivo offers us an insight into how cutting edge solutions that help MRO personnel are the drivers of IDMR Solutions Inc. enduring success Following an executive career at major airlines, Israel (Izzy) saw the gap and limitation in the industry’s way of authoring and circulating documents and set out to streamline and improve it. In 1998, he founded IDMR Solutions Inc. dedicated to airlines’ and MROs’ transition to digital, paperless operations. IDMR has grown into a global software provider, offering airlines and MROs an end-to-end solution to fully eSign documents. Izzy continues to lead the company and envisions a bright future for our industry. Aircraft IT: Your name, your job, and the name of the business? Israel Revivo: Israel Revivo, CEO and President of IDMR Solutions Inc. Aircraft IT: How did IDMR Solutions Inc get started? IR: Following a senior leadership position at a commercial airline, I consulted for a few operators in the realm of TechOps and IT. I quickly noticed the vital gap between what was available on the market and what airlines and MROs needed. I then started coding the first iteration of the application. Today we have an exceptional team dedicated to revolutionizing electronic documentation. Aircraft IT: What is the guiding business principle that drives the business? IR: We are designing and creating software for and
by aviation experts. Our goal is to make our industry’s digital transformation as seamless as possible. We can achieve this with our solution; One platform designed for Engineers, Planners, Mechanics, and Inspectors; on the shop floor or in the office. Our team is composed of IT experts who have extensive experience in the aerospace industry. Our customers drive our cutting-edge IT vision. Aircraft IT: What has the greatest business achievement been to date, and why? IR: This year during the turbulent times of Covid, we signed new customers and successfully completed implementations remotely. Moving forward with implementation timelines despite the challenging period for aviation is a clear testimony to our product’s robustness, our customers’ trust, and our AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 44
team’s reliability. These solutions also prove to be crucial for the era we are entering.
“Our goal is to make our industry’s digital transformation as seamless as possible. We can achieve this with our solution; One platform designed for Engineers, Planners, Mechanics, and Inspectors; on the shop floor or in the office.”
AIRCRAFT MRO: VENDOR JOB CARD
“… the days of delivering PDFs will be gone. Airlines will want real-time updates; MROs will want Mechanics on mobile devices without any dual entries back to the airlines.” Aircraft IT: What have been your disappointments and what have you learned from them? IR: We saw airlines and MROs shy away from going electronic. Our industry revolves around the ‘dirty fingerprint’ copies. We learned that it was essential to explain how and why delaying their digital transformation would impact their operations internally and with their vendors. The efficiencies gained with modules such as our paperless task cards, and the FAA’s approval of electronic signatures allows airlines and MRO’s to see a rapid ROI with our product. Aircraft IT: In a sentence, how would you
summarize what the business does for aircraft maintenance customers? IR: We provide cutting-edge solutions that offer maintenance personnel access to their documents such as, Task Cards, Engineering Orders, and manuals over a browser. Aircraft IT: What will be the next big thing in maintenance Aviation IT? IR: We believe in increased collaboration between Airlines and MROs; the days of delivering PDFs will be gone. Airlines will want real-time updates; MROs will want Mechanics on mobile devices without any dual entries back to the airlines. We are driven by this vision
and continue to enhance our adaptive platform that communicates with multiple systems and companies. Aircraft IT: What do you want your customers to say about IDMR Solutions Inc. IR: First and foremost, we want to hear that our products continue to exceed their expectations. We are a customer-oriented company and hope that our customers feel it. We also want to hear that we provided more than just software and that our extensive industry experience helps bring industry best practices to their organizations. Aircraft IT: Israel Revivo, thank you for your time.
BOUNDLESS BACK ISSUES START YOUR INVESTMENT WITH OUR EXTENSIVE BACK ISSUES OF IT SOLUTIONS CLICK HERE
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 45
AIRCRAFTMRO IT
CASE STUDY Q&A: CARGOLUX & TRAX eMOBILITY
Cargolux and TRAX eMOBILITY Q&A Part 1 Stephane Kastler, Director of Maintenance & Production, Cargolux, takes some time to talk to Aircraft IT about the how and why of their successful implementation of the TRAX eMobility Shop Control App
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 46
CASE STUDY Q&A: CARGOLUX & TRAX eMOBILITY
Aircraft IT: Thanks for joining us, Stephane and for sharing with us how Cargolux has implemented the TRAX eMobility Shop Control application. We have a few questions that we’d like to go through, so, to set the ball rolling, let’s get straight to the first one of those. Can you start by telling us a little bit about your business case for implementing the app and how you’ve seen it maximizing your operation? Stephane Kastler: Thanks for the opportunity to share our experience. The shop control app is used in our shop environment. In Cargolux we have ten back shops which support the airline and the maintenance organization, and their mission is to repair many 747 components for the fleet. At the same time, they also support the hangar and the line operation directly. So that’s the position we have grown to in the last few years. We repair about 10,000 components every year. That’s a lot of components, many of which are needed urgently or are required on an AOG basis. However, with so many components traveling through the different shops, we need to be able to track them and their progress. With the increase of our fleet and the rise in the numbers of components that we are repairing, it has become very clear that we need to have a system which shows us an overall priority and progress tracking status on the parts that we are repairing. That is what the Shop Control app does for us. We are coming from a situation where components were coming off wing in need of repair, and we would just send them to the shop. The shops receive a lot of components and they have to figure out the priorities as well as figure out what needs to be done on those components. This creates a large backlog of parts for them, and with a large backlog comes issues of space, of priorities with other elements of the organization, etc. That had become a major problem for us. At the same time when you have these ten thousand components which each sometimes requires a very small action in each of several different shops, it starts to be very difficult to know where you stand with all these components. So, some time ago we decided that we need to create a system – a process let’s say – which could control the inductions of our parts into the shops system. We also need to control the induction of parts into our ten shops, and once the part is inducted into the system, we have to make sure that it has the right priority and that we can track it in real time. That’s basically what the Shop Control project was for. The Shop Control app gives us a way to decide when the part needs to be sent to the shop for repair, when is it needed, and when it has been released. We can track in real time what is happening to that part and that’s extremely critical. By doing this we manage the parts, manage the parts ‘in process’, reduce turnaround time, and we are able to take the right decisions and to repair the right part at the right time. That is where the added value is, of course. The turnaround time is immediately linked to the number of parts that need to be held in stock. So, the better we are in turnaround time the better we are supporting the airline.
Aircraft IT: That was very clear, thank you. How, then, do you think that the maintenance digitization has impacted your profitability? SK: What we are looking at in Cargolux is to have the best way possible for mechanics to focus on their core job which is to maintain and to repair the airplanes. We are trying to remove non-value-added time away from the work of these mechanics and that is what digitalization is doing for us. It is simplifying our processes and it is also bringing to the mechanics the right information at the right time in a real-time format so that we are able to cut down on some
Figure 1
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 47
CASE STUDY Q&A: CARGOLUX & TRAX eMOBILITY
cumbersome processes. We are cutting down, for example, white boards which we used to have not too long ago in the different shops. They are now replaced by screens which display real-time information. Digitization is also bringing a lot of opportunities which were just not possible before. A good example is task cards. We still have paper task cards today but soon they will be transferred to digital (figure 1). Interestingly, when a mechanic is doing a task and signing off on the paper task card, this process is not controlled. Somebody may have to come and check if this was the right mechanic with the right skill that has been stamping that task and confirm if he was authorized to do that. There are a whole lot of manual processes implied in the background of that manual stamping. Now that we are working digitally, we are able to control the task card. We issue the task on the iPad and only a mechanic with the right skill and a
“What we are looking at in Cargolux is to have the best way possible for mechanics to focus on their core job which is to maintain and to repair the airplanes.” skill which is not expired can sign off. The system performs what is in effect an automated QA which replaces a very cumbersome manual process that was in place up to now. It is error free whereas we never managed to get there with a paper process.
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 48
CASE STUDY Q&A: CARGOLUX & TRAX eMOBILITY
Aircraft IT: Again, thank you for that very good description. Now, what has been the response of your employee team to the introduction of this app and the adoption of new technology as part of your efforts to mobilize your maintenance operation? SK: It has been extremely good. Not only because technicians can see something nice in appearance, but because it is immediately making their life simpler. They now have access to real-time information which means that they don’t have to go in the system and look for it or call somebody to look for it. It is also creating data which provides them with an oversight of the situation of their shop or team. They don’t have to go and look at all these components to check the status on a regular or weekly basis. It is on the screen right in front of them and it is always up to date. We have removed all that manual work of creating the status, which was the case up to now. This solution also provides good visuals. If the status is bad, it is red and will show red from the time we decide we need to pay attention to the component. It provides easy visual management for everybody across the organization to see how we are doing. So, from the technician to the vice-president, they can come to the shop and see a screen with reds, and know that there might be something that we need to look at today. Aircraft IT: Can you describe some features they’re using and how they aid your team members and the company? In particular, how is the dashboard high level overview such as the shop indicator detail window helping with your managers for following the KPIs? SK: The shop control app is now implemented in every one of our shops and is used daily. The Shop Work Order window (figure 2) displays specific Progress details for the chosen Work Order. I will demonstrate the features that they are using on the screen later, in Part 2. It is a simple but effective system, and it is also very easy to understand, so it only needs a couple of hours’ basic training. With a given situation, you click and enter the information and quickly see it. You don’t have to print the task out, you don’t have to print paperwork to sign, and it’s all traced in the system. It’s efficient, it’s lean, and basically very Figure 2 good. AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 49
INTERACTIVE Click here for full product details
CASE STUDY Q&A: CARGOLUX & TRAX eMOBILITY
“It was impressive how fast TRAX developers became familiar with the shops, our processes, how all our shops are working, and all aspects of the MRO environment. It was just a pleasure to work with TRAX on that.” The dashboard is extremely critical. It has proved to be very beneficial to have KPIs (Key Performance Indicators) which are compiled in a live format like this: we have come from a situation where we used to manually compile our KPIs. That was done maybe weekly or monthly, so we were already looking at something which had expired. We were looking at what we had been doing in the last week or in the last month and then trying to see if we needed to take corrective actions. Now it’s live, it’s in front of you, it’s up to date at any time, and this is extremely valuable because then we can take the actions which are necessary at the earliest point in time. This is extremely critical for a shop environment because the stock issued today is the stock shortage in terms of parts needed for tomorrow or the day after. If you have a component that is being held in the shop due to a dependency, and if it is not escalated, then this component keeps on being delayed which will ultimately create a stock shortage. If instead you react a few days in advance of the situation then you are in a much better position and not faced with zero stock.
Aircraft IT: Thank you for that very clear explanation. Now, drilling down into that, did your end users find the training to be helpful and the product to be intuitive and easy to learn? SK: Yes, definitely. The training time was quite short and the user guides are very easy to understand because, basically, the app is intuitive, as I’m going to show you later, in Part 2. It is state of the art and AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 50
what you would expect from such a software nowadays. There is a modern feel to it, and you get right to the function and information that you want with no questions asked. We have had very limited feedback or a very limited number of questions put to us because it was just a good implementation. Aircraft IT: That’s great, thank you. So how would you describe the implementation project support? SK: The implementation of the project and support from TRAX was great. First of all, what I really appreciated was that they were really open and interested in developing something new. The shop control project that we had at Cargolux was an idea which was already a few years old. We were more or less stuck with the development of the real-time software which was linked to that project because it was a difficult tool to set up. Yet TRAX was really interested in developing an app. It was impressive how fast TRAX developers became familiar with the shops, our processes, how all our shops are working, and all aspects of the MRO environment. It was just a pleasure to work with TRAX on that. A huge added value of having an app developed by TRAX is that they access the database and pick up the information that is already there and they just make a new tool out of it. This is a huge advantage because when you do something in the system in one location then you find it back on the shop control window, it’s just all integrated and that’s what makes the added value of the Shop Control application.
CASE STUDY Q&A: CARGOLUX & TRAX eMOBILITY
Aircraft IT: That’s very interesting, thank you, and did your end users find the training to be helpful and the product to be intuitive and easy to learn? SK: Yes, definitely. The training was quite short. The user guides are also very easy to understand because basically the app is intuitive, as I’m going to show you later, in Part 2. It is state of the art and what you would expect from such a software nowadays. It has a modern feel to it, and you get right to it, no question about it. We have had very limited feedback or a very limited number of questions put to us because it was just a good implementation. Aircraft IT: Do you see opportunity for further process improvements? SK: Yes, there is. Right now, the Shop Control app is the application which is controlling the flow of work orders or repair orders in our shops (figure 3). There are already a lot of ideas coming from the shops themselves. One of the two greatest possibilities for improvements is to expand the support to the hangar or to the line. We do repair components in the shop, but we also work on work orders or task cards or projects which are directly linked to the airplanes we have in the hangar, or the airplanes that are on turnarounds on the line. So that would be a first potential improvement. A second improvement will be to continue to build on the Shop Control app and make the process in the shops fully digital, because right now we are at a stage where the management of the shop work orders is digital, but the shop work order itself is still a paper package. The Shop Control app already has the prime features to make that package digital and that would be Figure 3 a very interesting next improvement. Aircraft IT: How has the Covid-19 crisis affected your organization and how has this software helped you? SK: Specifically, at the start of the Covid crisis (because now we’re getting accustomed to it, obviously), it was a big shock for us because in the cargo industry there was a dramatic increase of operations. The cargo airplanes picked up the freight left by the passenger belly market and also, they had to pick up all the PPE for the various countries. So, we had a dramatic increase in our operation and at the same time we had a dramatic change of working conditions in all our environments. We were affected by quarantine, and we were affected by leaves (vacations) when our employees had to take care of their kids because the schools were closed, etc. So, we really had to focus on that. At our core we had to completely refocus ourselves on just primary operations. For the first six months we did not do any project development or ‘nice to have’ extra things in our duties. We just purely focused on operating and tried to get the
airplanes flying. And in that context when you have a software which is supporting you, which is freeing you from doing all this work of analysis such as “where is my part”, “what is the status of my part”, etc., this is invaluable because you just get right to it, get to the point and get your job done. That was clear.
TO BE CONTINUED IN PART 2
This first part of the article has covered how the Shop Control Application came about, what factors were germane to it and how it was implemented in Cargolux. In Part 2 of this article, Stephane will go through a demonstration of the Shop Control Application for readers to learn how the application works in the MRO environment.
STEPHANE KASTLER
Stephane started his career at Cargolux in the engineering team as Structures Engineer, including as the airline’s representative at the Boeing plant, overseeing the technical acceptance and delivery of 747-8 Freighters for Cargolux. In 2015, Stephane was appointed Assistant Production Manager at Cargolux and then, in June 2017, Director Maintenance & Production. He holds a Master’s degree in Engineering and a Specialized Master’s in Aeronautical and aerospace structures.
CARGOLUX
Cargolux is Europe’s biggest all-cargo airline with a fleet of modern Boeing 747-8 and 747-400 freighters offering an extensive product range, from every-day cargo to shipments that require attention, special treatment and expert handling. Innovative concepts and the constant drive for quality have earned Cargolux a number of awards, including the ‘Best All Cargo Airline’. Cargolux also offers third-party maintenance services at its modern two-bay maintenance hangar in Luxembourg specializing in 747 line and hangar maintenance up to and including C Checks.
TRAX
A global leader in the aviation industry for MRO ERP software, over 200 airlines and MROs use TRAX products. TRAX has the most advanced maintenance software solutions available for airlines and MROs worldwide with fleets consisting of all types of aircraft. eMRO is a completely integrated product, in addition, the eMobility suite offers a range of iOS apps to provide mobile accessibility. Gains can be substantial when using TRAX eMRO and eMobility, and ROI is quickly realized. TRAX develops software that works for customers.
INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 51
AIRCRAFT MRO: VENDOR JOB CARD
VENDOR JOB CARD: KEEPFLYING
Chandrasekhar Jayaramakrishnan explains why it is time to start building your Asset & MRO’s Digital FinTwin™ Chandra has spent over 11 years in design and deployment of Digital Solutions in the Aviation M&E/MRO and Leasing space. He is currently focused on building a first of its kind Data Science as a Service (DSaaS) platform at KeepFlying™ that will allow Asset Owners, Financiers and MROs to visualize revenue potentials using the power of Data and Decision Science.
Aircraft IT: Your name, your job, and the name of the business? Chandrasekhar Jayaramakrishnan: Chandrasekhar Jayaramakrishnan (Chandra). COO, KeepFlying™ — a CBMM Company. Aircraft IT: How did KeepFlying™ get started? CJ: KeepFlying™ was a consequence of a series of problem validations with players in the Aviation ecosystem who have a commercial or legal interest in Aviation Assets — namely Operators, Lessors, MROs, Banks and even Law firms. It is a cliché that data is the new gold, but our focus has been to create a platform where, by harnessing the power of strong mathematical models, all the technical data that is attached to an Aircraft, Engine and / or Component is tied to financial and risk models that blend into it in terms of the revenue potential that it can achieve through
the course of its Remaining Useful Life (RUL). In other words, profitability is a factor of the Aircraft, Engine or Component generating revenue (through Lease Rentals, Maintenance Reserves, PBH and contracts etc.,) greater than the costs (Maintenance Budgets, Loan repayments — depending on how the Asset was financed) and Risks (Credit Risk, Lessee Defaults, Jurisdictions — as a factor of Cape Town Convention and beyond). If you are an MRO, the platform allows you to forecast and visualize profitability and capacity balancing with asset-specific data models to support Hangar / Shop visits using a combination of Operational parameters, Historic Data and Incoming Work Scope. Aircraft IT: What is the guiding business principle that drives the business? CJ: Treating each Asset (Aircraft, Engine, AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 52
Component) uniquely — even though our data models are built at an asset family level (e.g. A319/320/321, or CFM 56 family etc.,), a data profile is inherited at an Asset level to support forecasting behaviour, risks and revenue potentials.
“…the platform allows you to forecast and visualize profitability and capacity balancing with asset-specific data models to support Hangar / Shop visits using a combination of Operational parameters, Historic Data and Incoming Work Scope.”
AIRCRAFT MRO: VENDOR JOB CARD
Aircraft IT: What has the greatest business achievement been to date, and why? CJ: Gaining the trust of early collaborators especially during a post COVID 19 pandemic-infused business environment. Equally, being able to raise an initial seed from our investors I think is key in ensuring that we have the resources in place to deliver this platform to our early collaborators on time. Aircraft IT: What have been your disappointments and what have you learned from them? CJ: We should have started a little earlier than we did as we spent too much time debating whether we start off with Blockchain or not. This knocked us off by a few months, especially during the stage when we were talking to our early collaborators. Let’s be honest: it has taken a while for the paperless revolution to catch up with Aviation and despite the progress that has been made, we are still reviewing an enormous volume of scanned
maintenance records. M&E/MRO systems only hold up to 60% of the required Engineering and Maintenance data (best case scenarios). We were a bit concerned about the risk of adoption if we started off with Blockchain, but with the benefit of hindsight, we could have made the decision earlier to have Blockchain in our roadmap as against kick-start with it.
revenue potential of your assets is what the KeepFlying™ Digital FinTwin™ focuses on — converting your data to dollars. Or visualizing your data in dollars. The Digital FinTwin™ is a Data Science as a Service (DSaaS) platform with configured data models for different Asset Types that the customer can tweak to mirror their Asset behaviours.
Aircraft IT: In a sentence, how would you summarize what the business does for aircraft maintenance customers? CJ: If you are an Asset Owner (Operator, Lessor, Bank) — the Digital FinTwin™ aims to help you visualize your Assets’ revenue potential over the course of its Remaining Useful Life. If you are an MRO — the Digital FinTwin™ provides you an AI driven Analytical Simulation for Profitability and Capacity Planning of an Asset’s Maintenance Visit (Hangar /Shop). Quantifying the above factors to visualize the
Aircraft IT: What will be the next big thing in maintenance Aviation IT? CJ: Handing over the power of Data Science and Decision Science to the end user. Aircraft IT: What do you want your customers to say about KeepFlying? CJ: A team of honest professionals that we have co-innovated with to visualize our data in dollars. Aircraft IT: Chandra Jayaramakrishnan, thank you for your time.
FREE WEBINARS Hosted by a different MRO IT vendor, sessions provide airlines, aircraft operators and MROs with the perfect introduction to the vendor’s software solution.
CLICK HERE FOR UPCOMING WEBINARS
AIRCRAFTMRO IT AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 53
CASE STUDY Q&A: LUFTHANSA TECHNIK & STAFFNOW
Right person, right qualifications, right place at Lufthansa Technik Luca Jelic, Svetla Stoeva and Andres del Pino share with AircraftIT their experience in developing and using the digital StaffNow platform at Lufthansa Technik AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 54
CASE STUDY Q&A: LUFTHANSA TECHNIK & STAFFNOW
T
his article is about an online platform that is specifically tailored to meet the MRO demand for contracting manpower via streamlined and automated sourcing. StaffNow represents the existing processes in a digital way — saving time and effort for all parties involved. Aircraft IT met two professionals from Lufthansa Technik Base Maintenance and StaffNow’s CEO to discuss the advantages of using the platform for sourcing of contractors and related activities. AircraftIT: Please tell us about yourself and your job position. Svetla Stoeva: Staff Agency is the name of the unit within Lufthansa Technik (LHT) Base Maintenance Division which I headed for the last ten years. It was responsible for the supply of temporary manpower, the so-called aircraft technician contractors, for a network of locations — Malta, Sofia, Budapest, Shannon and Puerto Rico. What my team did was set the priorities among these locations in terms of contactors, ensuring one and the same conditions with vendor companies (contracting agencies) are in place, and facilitating the processes related to sourcing of contractors and their onboarding. This business unit has been a center for many innovative ideas and their implementation within Lufthansa Technik Base Maintenance. A business-changing idea we had in 2019 was to digitalize the department and to automate as many processes as possible and this is when we started to look for a specialized tool that could meet our needs. Luca Jelic: I’m part of the Central Quality team of Lufthansa Technik’s Base Maintenance Division and our job is to ensure that whoever joins LHT as a lateral hire, be it on a temporary or a permanent basis, meets our training and qualification standards. By having implemented said standards throughout the above-mentioned locations, we make sure that both permanent and temporary staff are adequately qualified for their job. Maintaining that level of quality requires us to perform a thorough qualification check of anyone who is supposed to work in one of our facilities. AircraftIT: What are the challenges you have faced when sourcing for contractors to support the operations for the above-mentioned facilities? Svetla Stoeva: There are a number of pain points that every player in this business has experienced. For the contractors — lack of transparency of what the job offer conditions are, long recruitment processes and unutilized time, and very complicated requirements in terms of qualifications and skills (documents that need to be provided). For the MROs — long recruitment processes, no single channel for sourcing and lack of access to the right contractors at the right time. For the contracting agencies — very complicated requirements in terms of the documents that contractors need to present, no single channel of communication and tons of unnecessary calls and emails between MROs and
“Since aircraft maintenance is a highly regulated field of work, EASA and FAA regulate the education, training and experience each technician (including contractors) must possess in order to be involved, hands-on, in aircraft maintenance.” contractors. The Production Department at our MROs will often place urgent requests, with a start date in less than 24 hours which could not be addressed by the standard manual recruitment process. Luca Jelic: I fully support what Svetla says. Our biggest pain point was a lack of transparency and streamlined communication on all sides. Due to the sheer amount of email and phone communication, we weren’t always clear on the status of a contractor’s application, while our qualification requirements weren’t always clear to the agencies. This led to a lot of unnecessary discussions. Since aircraft maintenance is a highly regulated field of work, EASA and FAA regulate the education, training and experience each technician (including contractors) must possess in order to be involved, hands-on, in aircraft maintenance. In addition, Lufthansa Technik, like every other MRO, has its own specific requirements. These requirements are quite complicated for a person outside of our organization to understand. There has been significant confusion among contracting agencies and contractors about what is needed in the way of documentation to possess and present, in order to be accepted for work. That’s why we needed to put this in a clear and understandable way and in one place for all these professionals to refer to. We needed an online tool in order to introduce clarity and transparency. We needed a tool which would also facilitate and shorten the time for reviewing contractors. AircraftIT: How was StaffNow selected and what are the advantages of using it? Svetla Stoeva: When comparing our needs with the tools available on the market, it became obvious that none of them could be the answer to our needs. Most of the available tools were purely job posting platforms for CV collection. No tool or platform covered the aircraft technician requirements set by EASA/ FAA let alone our specific Lufthansa Technik ones. The decision was taken to build this platform from scratch combining the extensive industry knowledge we have accumulated at the department I lead, with the IT possibilities at the hands of a long-term IT partner — edataconsulting.
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 55
CASE STUDY Q&A: LUFTHANSA TECHNIK & STAFFNOW
The now-mature StaffNow platform represents the relationships and the processes between the players of this market while digitalizing them (figure 1).
StaffNow is a platform matching job requirements to technician skills and experience.
Figure 1
Communication is faster and all the information is readily available online where everyone from our company can log in and access it. With the platform we now can clearly display to our applicants what we require from their side and what we offer them as a job opening in return. Processes are automated and positions are filled with a few clicks of a button. There is a real-time track of fulfillment progress (figure 2). We no longer have to communicate manually every request and every detail to every separate agency. We do not lose time in forwarding information and clarifying with each applicant. It is all there and available.
“The process was not centralized, so each separate local quality team evaluated contractors at a different pace. Very often, they had to consult each other and exchanged emails back and forth.”
Figure 2
Luca Jelic: I remember that after a really hectic winter season, we were just about to start developing an internal online solution to cater for our needs. Luckily enough, somebody pointed out that StaffNow was trying to tackle the exact same issues that we were facing. That’s why we came together with the StaffNow project team to discuss the pain points and possible areas of optimization in terms of contractor application and quality evaluation. The platform is built in such a way that an evaluator from Quality has all the required information in one place (a contractor profile) to take a decision on a candidate’s suitability. In the past, the process was rather manual, tedious and lengthy, taking up to two weeks in some cases. The process was not centralized, so each separate local quality team evaluated contractors at a different pace. Very often, they had to consult each other and exchanged emails back and forth. We lacked a shared space for contractors’ documentation, leading to duplication of documents on local hard drives. With StaffNow, processes are centralized and evaluation and feedback take minutes (figure 3).
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 56
CASE STUDY Q&A: LUFTHANSA TECHNIK & STAFFNOW
documentation in case it is just a matter of uploading that in order to be accepted. Feedback on what is missing also serves as an incentive for the contractors to maintain their paperwork and experience up-to-date.
Figure 3
Additionally, there was a substantial confusion and frustration in the past among contractors when our department rejected them because the reasons for a rejection were not clear. Via StaffNow, rejected contractors now receive a constructive feedback and detailed explanation as to why they have been rejected. There is also an option to request contractors to provide more
AircraftIT: How have operations at your department changed since the introduction of StaffNow? Svetla Stoeva: StaffNow has provided transparency and speed for every party. Lufthansa Technik Base Maintenance MROs can now enjoy a faster and more precise selection of contractors. Literally, they get the right contractors at the right time. Since all the information about a contractor is readily available in StaffNow and is prechecked, contractors for the MRO operations are ensured, even in urgent requests, often in less than 24 hours. As a real-life example I can point out that the needs for NDTs (highly skilled aircraft technicians) are met 100 % with the introduction of StaffNow. NDTs are really rare and difficult to find and we were always short of them before. With StaffNow the manual processes were automated and minimal human efforts are required. And we speak here about processes of various departments and locations running for sourcing of contractors. Luca Jelic: StaffNow has eased the communication and the efforts of quality engineers in terms of evaluating candidates for their suitability. Now we have one channel, one tool for contractor evaluation and profiles which are easily INTERACTIVE Click here for full product details
www.staffnow.aero
Streamline the way you source. The contractors you need, exactly when you need them.
Centralized platform. Letting you manage all your contractor in a single place.
r MROs Fo
Reach to thousands of contractors.
RGE A H C C OF FREE
Faster hiring process.
s
and OEM
Request can be meet in hours.
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 57
CASE STUDY Q&A: LUFTHANSA TECHNIK & STAFFNOW
comparable to our requirements. We work with standardized processes and templated profiles. StaffNow has been a major change for our organization. Following the introduction of StaffNow for our division, we changed the structure of the Central Quality Department — we now have one central team consisting of only two quality engineers who evaluate candidates for a network of facilities even across different continents. While in the past every facility used different channels, different models of evaluation and different practices, with StaffNow we use common sets of rules and standards. Contractors accepted in one of our facilities are automatically accepted in the rest. Communication efforts are massively reduced. StaffNow allows us to set KPIs and track performance. I like to think of StaffNow as a tool largely for aircraft maintenance quality teams when it comes to evaluation and acceptance of contractors. Quality teams can now enjoy the power of digitization (figure 4).
Figure 4
AircraftIT: What is the StaffNow principle? How does it work? Andres del Pino: StaffNow has three types of users: MROs, contractors and contracting agencies. Contractors self-register, create a profile and upload the required information and documents (diplomas, certificates, licenses, etc.) per template. We, at StaffNow, review the profile and verify the information as valid and full. MROs post job offers whenever they need contracting manpower. The offer is immediately visible to all registered contractors. From this moment onwards, technicians with the requested qualifications start to apply. If a technician’s qualifications are different than the required ones, application is automatically prevented. At the time of the application, a contractor selects the agency which will represent him for that job offer. Then review and acceptance
“With StaffNow the classic structure of having one department dedicated only to contractor sourcing is gone. We have now one platform instead of one department.” by the MRO (Quality, Production and/or HR, depending on the MRO processes) follow. Once everyone ‘agrees’ to the deal, a match takes place and then only the travel and start activities remain to be arranged. AircraftIT: How easy is it to work with StaffNow? How much training needs to be provided to people operating with it? Svetla Stoeva: StaffNow is quite intuitive to use. Colleagues involved in contractor sourcing needed very little training and became confident with the functionalities quite fast. It is mostly just twisting your way of thinking in terms to think digitally — pressing the ACCEPT button rather than writing a confirmation text by email. Luca Jelic: Of course, there was some period of adjustment at the beginning. However, the platform is very visual and quite accessible from a user experience (UX) point of view, which is a big plus. After a quick adaptation, colleagues from Quality agree that it is great to have everything in one place. To be honest, we never had to do a formal training. It was rather just some clarification questions that the StaffNow team answered and everyone was in the loop. The StaffNow team are always available for questions and respond with no delay. Furthermore, they listen actively when it comes to improving user experience to make our lives easier. This is highly appreciated. Now all Quality teams throughout Lufthansa Technik Base Maintenance network speak the same language. Andres del Pino: In fact, we are constantly working on improving the interface and the features offered by the platform. We keep on listening to the needs of every individual user and constantly improving. This way we bring to our users the platform they really need, collecting the feedback of the people who are using the platform daily. AircraftIT: What is Lufthansa Technik’s standpoint on digitalization in general? Svetla Stoeva: We feel the spur for digitalization in every department of Lufthansa Technik. The management is promoting this trend by placing a whole program. Looking back at the Staff Agency department, it was difficult to imagine how processes could be automated and digitized. Having a partner with
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 58
CASE STUDY Q&A: LUFTHANSA TECHNIK & STAFFNOW
the IT knowledge and background of edataconsulting is literally transforming our work environment. With StaffNow we have entered a new era in contractor’s sourcing; the classic structure of having one department dedicated only to contractor sourcing is gone. We have now one platform instead of one department. Luca Jelic: Digitalization is a very popular word at Lufthansa Technik and was so even before the pandemic. Speaking directly for my department, it was great to have someone listening to our needs and offering us something like StaffNow. Digitalization is also a mindset change, which takes time. However, I am personally happy to have the support of Lufthansa Technik to go for it and try out new things and the technical knowledge of StaffNow to make it happen. AircraftIT: What is on the StaffNow’s roadmap? Luca Jelic: There is an ongoing communication between Lufthansa Technik Central Quality team and the StaffNow team. We share our needs and exchange ideas. Our immediate plans include the optimization of the onboarding processing after a contractor is approved on the basis of the documents but prior to the start of work on the production floor. There are a number of trainings and instructions that contractors have to pass prior to their assignment. We would like to have them organized and provided digitally prior to a contractor’s travel to a target location. This will alleviate the efforts of Lufthansa Technik trainers and will save time and cost for contractors respectively. Basically, our idea is to use digital tools as much as possible to minimize the on-site time for onboarding. Andres del Pino: The StaffNow team is continuously developing new functionalities for the platform. We have a lot of plans and ideas and additionally we constantly listen to our users and adjust functionalities based on their feedback and needs. StaffNow is an independent company and the platform is meant to be used by all MROs just out of the box, without the need to perform adjustments. With our current MRO users, we are building further functionalities which will automate the onboarding processes after a contractor has been selected (such as online technical interviews, online trainings prior to commence of work, English level verification, etc.). All these new functionalities are available to all MROs registered in StaffNow. Our big goal is building a hub for the industry — all job requests in one place with full details and transparency, all aircraft technician contractors in one network with full and verified profiles. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS
LUCA JELIC
Training and Quality specialist at Lufthansa Technik Base Maintenance Division After graduating with a master’s degree in organizational psychology, Luca joined LHT’s Base Maintenance Quality and Training department three years ago. Since then, he has been involved in international training and qualification projects, for the standardization of vocational training across six locations. Currently, he is working on projects related to the digitization of the business: e-Learning development, upskilling trainers for virtual training, VR / AR training solutions and digitization of contractor processes (selection and onboarding).
SVETLA STOEVA
Former Head of Staff Agency at Lufthansa Technik Base Maintenance Division Svetla has 25 years of professional experience of which the last ten have been in aviation. She heads a business unit within Aircraft Base Maintenance Service division of LHT AG which dealing with capacity steering and exchange in the EU and the US. Svetla’s previous experience includes management, recruitment, IT and NGO. She was a partner in www.jobtiger.bg, President of the Bulgarian Association of People Management, and Vice President of the European Association of People Management.
ANDRES DEL PINO
CEO StaffNow Andres is a computer engineer with a master’s degree in project management. For the last eleven years he has worked in projects related to aircraft maintenance for different customers, allowing him to get to know the industry, its regulation, the processes and the degree of digitalization in MRO companies. With the industry knowledge and the IT expertise of the team, StaffNow was developed and it is their mission to make it succeed.
LUFTHANSA TECHNIK
LHT is the leading provider of aircraft maintenance, repair, overhaul and modification services for civil aircraft, from commercial to VIP and special mission aircraft. Holding international licenses for maintenance, design and production, LHT provides tailored maintenance programs, modification, completion and conversion as well as innovative cabin products, material pooling or engine services. LH Technik even offers digital fleet support.
STAFFNOW
StaffNow is a company founded and owned by edataconsulting. Their vision of StaffNow is to improve and facilitate the access to highly qualified Contractors to all MRO providers in a timely manner to cover the specific needs of their work and the seasonal peaks inherent to the industry. The mission is to provide MROs with a highly qualified pool of Contractors to access when there is the need for them and to provide equal opportunities access to high quality jobs to our pool of Contractors.
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 59
DIRECTORY
MRO Software Directory Key ‘at-a-glance’ information from the world’s leading MRO software providers. IT is a powerful force but, to leverage its greatest value, it must be harnessed and directed. It must also be able to handle huge and growing data streams that record every aspect in the lives of aircraft and the processes by which they fly. This challenge has attracted the best brains and most innovative enterprises to create IT solutions for one of the most demanding working environments, Aircraft MRO and M&E. Inevitably, there are many such developers and vendors offering solutions ranging from single function `Specialist Point Solutions’ to complete `End-to-End’ solutions covering the whole process. Only readers will know the specific requirements of their businesses but we have assembled a directory of the best MRO software providers and listed them alphabetically to make it easier for you to undertake a brief-ish (there are 37 providers and the number continues to grow) survey of the market, as a preliminary to starting on any specification and selection process. Or you might simply read it to keep up to date with what is available today.
2MoRO
ADSoftware
W: www.2moro.com T: +33 (0)559 013 005 E: sales@2moro.com
W: www.adsoftware.fr T: +33 (0)4.50.89.48.50 E: contact@adsoftware.fr
Locations: France (HQ), Canada and Malaysia
Location: France, Thailand, South Africa, Brazil
ADT: Applied Database Technology W: www.adbtech.com T: +1 (425) 466-5013 T: +1 (614) 377-9644 E: sales@adbtech.com
Location: Bellevue, Tampa USA; Istanbul, Turkey
NAME OF PRODUCT MARKETED • Aero One, Aero-Webb, BFly
NAME OF PRODUCT MARKETED • AIRPACK
NAME OF PRODUCT MARKETED • Wings NG
KEY BUSINESS/SOFTWARE AREAS • MRO: Line, Base, Engine maintenance • Airworthiness and Fleet Management • Flight and Crew management • Material Management • ERP: Finance, Purchasing, Sales, HR
KEY BUSINESS/SOFTWARE AREAS • AIRTIME — Fleet management & CAMO • AIRSTOCK — Inventory control & Logistic • AIRDOC — Documentation management • AIRSTAT — Reliability and statistic reports • AIRWORK — Time Tracking Software
KEY BUSINESS/SOFTWARE AREAS • Fleet Management • Maintenance Engineering • Material Management • Production Planning • Labor Collection, Billing
2MoRO is a software development company dedicated to the aviation market. Our teams are located in Europe, America and Asia. We work with partners and resellers worldwide and our software solutions are used in more than 20 countries. We propose 3 different software solutions in order to fit every type and size of Aviation, Aerospace and Defense companies. Our solutions have been chosen by aircraft and engine manufacturers such as Airbus Helicopters, Dassault Aviation or Safran Group but also by aircraft operators, airlines or independent MROs. We also have a R&D department and can help you in data migration. Aero One® and Aero-Webb® have been designed to complement your ERP solution regarding aviation and MRO specific needs. They are certified by SAP®, and Aero-Webb® can also be used as stand-alone. BFly®, our latest software, is a new way to create customized software for aviation and enables users to collaborate, design personalized screens, workflows and business processes.
ADSoftware has developed an integrated fleet management system and logistic package called AIRPACK. This 6 module system answers to the needs of aircraft and helicopters operators, as well as MRO and CAMO centres. It meets all requirements in terms of functionality, traceability, performance, aviation legislation and regulations. Today, ADSoftware counts more than 54 clients worldwide. The strength of ADSoftware is the simplicity of its products; they are Microsoft Windows® ready, Web-enabled, available in various languages and a complete training program can be done in just five days. The company also provides a 24/7 online technical support and extremely competitive pricing conditions.
APPLIED DATABASE TECHNOLOGY (ADT) is a professional services and software development firm that provides MRO software solutions for aircraft operators as well as aircraft repair and overhaul organizations. Our commitment to this business segment is proven with our software package, WINGS, designed specifically for aerospace companies. ADT has been in the software business since 1992 and has built an excellent customer reference base. Our first priority is always customer satisfaction; thus we have obtained 100% customer satisfaction since 1992. ADT has a proven record to develop reference accounts in the Aviation industry along with other high technology companies which are considered to be leaders in their fields.
At 2MoRO, we are proud to offer a very dedicated customer service, as reflected by our 95% retention rate. We work mainly on a fixed-price base and we are ISO 9001 certified for aviation software development, maintenance and support.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
CLICK HERE for Product Details CLICK HERE to Request Private Demo
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 60
CLICK HERE for Product Details CLICK HERE to Request Private Demo
DIRECTORY
Aerostrat
APSYS
ASQS (Advanced Safety and Quality Solutions)
ATP
W: www.aerostratsoftware.com T: +1-888-558-2860 E: info@aerostratsoftware.com
W: www.apsys-airbus.com T: +33 (0) 5 61 30 99 00 E: contact@apsys-airbus.com
W: www.asqs.net T: +43 1 306 1234 E: sales@asqs.net
W: www.atp.com T: +1 415-330-9500 E: marketing@atp.com
Location: Seattle, USA
Location: France
Locations: ASQS GmbH, Vienna, Austria; ASQS Ltd., Bangkok, Thailand; Calgary, Canada
Location: Brisbane, California; Toronto, Canada; Austin, Texas; and Bonita Springs, Florida
NAME OF PRODUCT MARKETED • Aerros
NAME OF PRODUCT MARKETED • AMASIS, IBIS (BI), Simfia and Simlog
KEY BUSINESS/SOFTWARE AREAS • Heavy/Base Maintenance Planning • Capacity/Workload Planning • Maintenance Schedule Optimization • Maintenace Event Performance Tracking • Heavy/Base Production Schedules
KEY BUSINESS/SOFTWARE AREAS • Consulting Services • Risk Management • Cybersecurity • Safety & Airworthiness Management • ATM&UTM • Digitalization and Analytics • Maintenance & Engineering • IOCC & MCC • Predictive Maintenance • Sustainability Management • Green aircraft & H2
NAME OF PRODUCT MARKETED • IQSMS (Integrated Quality and Safety Management System) • Flight Data Monitoring (FDM) Service • The IQSMS Suite consists of a total of 10 modules, varying according to the operator. (Airlines, Business Jets, Helicopter, Airports, MROs...)
NAME OF PRODUCT MARKETED • ChronicX • SpotLight • ATP Libraries • ATP Aviation Hub • Flightdocs
Aerostrat is based in Seattle, WA and offers one product called Aerros, a one-of-a-kind program that manages an airline’s or MRO’s aircraft maintenance schedule. Aerros enables users to optimize the maintenance program by managing various maintenance and operational constraints, which maximizes event yield, drives costs down, and enables the organization to plan proactively, not reactively. Aerros provides robust ‘what-if’ scenario capabilities that allow users to see the effect of different variables. This aids in making sound business decisions concerning the maintenance and fleet plan. Some of these variables are maintenance programs limits, min/target/max yield, aircraft hr/cy utilization, track/requirement compatibility, and maintenance allocations. To forecast an optimal maintenance plan within an operation, Aerros also provides a Capacity Planning feature. This feature allows users to input and view vendor capacity available and labor hour demand to better manage the labor force. Aerros also provides easy-to-navigate scenarios with drag and drop event movement and manipulation. Scenarios can be published so others (including vendors or operators) can view the plan. Aerros provides excellent system stability and reliability with standard IT practices. It is also integrationready and designed to work as an extension of a user’s existing information systems.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
KEY BUSINESS SOFTWARE AREAS • Quality Management Module • Reporting Module • Risk Management Module • Document Distribution Module • Emergency Response Planning Module
A subsidiary of Airbus, APSYS is a Consulting and Research Company based in Toulouse; specialized in reliability, safety, cyber protection and support of transport systems as well as industrial infrastructures, in compliance with environmental requirements. APSYS is involved in the design, manufacturing and operating phases of products and also develops digital solutions.
ASQS (Advanced Safety and Quality Solutions) is a global supplier of highly innovative QMS and SMS software for the aviation industry, supporting more than 200 large and small operators, including airlines, business jet and helicopter operators, groundhandling agents/FBOs, airports and maintenance organizations, in creating a safe and productive work environment.
With over 30 years in aircraft maintenance APSYS offers AMASIS a reliable and scalable maintenance management solution, as well as associated services, analytics, BI, customization and R&D solutions.
The company specializes in intuitive, integrated, web-based solutions with exceptional customer support. ASQS’s core product IQSMS allows clients to manage operational data 24/7 online and offline with a single integrated tool which significantly simplifies daily tasks. The easy handling of the software creates a positive reporting culture, enables comprehensive quality management and proactive risk management to maximize productivity, reduce operating costs, and optimize internal and external working procedures. IQSMS automates laborious processes like the submission of ECCAIRS or IDX compliant incident reports which, combined with a consolidated, up-to-date regulations database, ensures legal compliance with national and international requirements and standards.
Simfia is applied for simulation and analytics (R.A.M.S Studies) and Simlog models integrated logistics support (ILS) simulation and analytics.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
CLICK HERE for Product Details CLICK HERE to Request Private Demo
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 61
KEY BUSINESS/SOFTWARE AREAS • Maintenance Operations Solutions • Maintenance Tracking • Flight Operations • Reliability Tools • Aircraft Troubleshooting • Business Intelligence for Aircraft • Recurring Defect Analysis ATP is a global information services and software solutions company focused on making flying safer and more reliable. ATP Information Services is the general and business aviation industry’s source for aircraft technical publications and real-time regulatory information. ATP Software Solutions is the leading provider of maintenance tracking, flight operations, inventory management, repetitive defect analysis, and troubleshooting software. The company’s applications help reduce operating costs, improve aircraft reliability, and supports technical knowledge sharing and collaboration within the general and business aviation, military/defense, commercial aviation, and OEM industries. The company has deployed solutions for multiple Fortune 100 companies, supporting more than 75,000 aircraft maintenance professionals worldwide. As a global company, ATP has more than 7,500 customers in 137 countries, with nearly 50 years of experience in the information services and software industries.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
DIRECTORY
Aviation InterTec Services
The Boeing Company
Comply365
W: www.aviationintertec.com T: +1 807-625-9260 E: info@aviationintertec.com
W: www.boeing.com/supportandservices T: +1 206-655-2121 E: BoeingSupportandServices@Boeing.com
W: www.comply365.com T: +1 (877) 366 2365 E: info@comply365.com
Locations: Canada, Malta
Location: Over 65 locations around the world
Location: USA
Location: UK
NAME OF PRODUCT MARKETED • RAAS
NAME OF PRODUCT MARKETED • Airplane Health Management • Business Consulting • Maintenance Performance Toolbox • Optimized Maintenance Program
NAME OF PRODUCT MARKETED • ProAuthor (XML-Based Authoring Solution) • Electronic Flight Bag (EFB) • Digital Briefing • Document & Communication Manager • Training Solution (LMS Learning Manager)
NAME OF PRODUCT MARKETED • OASES Modules • OASES Mobile • OASES Techlog • OASES Cloud • OASES Web
KEY BUSINESS/SOFTWARE AREAS • XML-Based Authoring Solution (ProAuthor) • Electronic Flight Bag (EFB) • Digital Briefing Flight Release • Document Mgmt. and Distribution Platform • Targeted Distribution w/ Compliance Tracking
KEY BUSINESS/SOFTWARE AREAS • Continuing Airworthiness • Material, Warranty & Commercial Management • Planning & Production • Line Maintenane • Complete MRO workflows
KEY BUSINESS/SOFTWARE AREAS • Production Planning and Management • Inventory and Procurement • Inspection Document Management • Reliabiliity and Performance Analysis • Financial and Flight Operations Integration RAAS is an MRO and CAMO software system designed to meet the needs of mid-tier commercial fleet operators. Enabling modern, high-efficiency workflows in a powerful and straightforward package, RAAS is the best fit for midsize fleets and user groups. Scalable, intelligent and 100% browser-based, RAAS includes efficiency-creating features such as automated real time airframe time updating and exchange of aircraft next due items, electronic technical dispatch, MPD/MRB driven program management and check package creation, purchase order e-approval and e-signature, integration with finance/accounting for payables or inventory value management, and of course approved paperless and e-signature maintenance processes from the hangar floor to the cockpit. RAAS customers enjoy the benefits of a widely accessible and easy-to-use inventory management and maintenance support system that through continued use is able to reduce maintenance costs by increasing maintenance procedure efficiency, reducing held inventory, providing proof of quality for inspection escalations, and by directly reducing clerical manpower requirements. The quick deployment, ease of support, and low TCO inherent in cross-platform browserbased information systems coupled with high levels of integration, easy-to-use user interfaces, and many automated reporting and data analysis features make RAAS a leader in its field.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
KEY BUSINESS/SOFTWARE AREAS • Technical Content Management • Vehicle Health Mana gement • Maintenance Optimization Consulting Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions. With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making. The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations. Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and non-Boeing airplanes.
Comply365 delivers secure, cloud-based solutions, focusing on Authoring, EFB and Digital Briefing Solutions, as well as Targeted Distribution of Mobile Manuals. The Authoring Solution, features ProAuthor: the aviation industry’s first and only XML-based solution for authoring, revising and distributing publications. Comply365’s proven Electronic Flight Bag (EFB) solution lets crews access mission-critical information throughout each phase of flight.
Communications Software (Airline Systems) W: www.oases.aero T: +44 1621 817 425 E: info@oases.aero
Commsoft’s Open Aviation Strategic Engineering System (OASES) is the all-in-one software for airworthiness maintenance control, meeting strict regulatory requirements. It enables airlines, fixed wing and rotary operators, MROs, and CAMOs to increase efficiencies in the management and monitoring of every procedure or intervention. OASES is used by 130 aviation organisations — national carriers, large third-party maintenance providers, and independent operators — and supported in 55 countries across 6 continents. Commsoft is an MIT group company, part of the Valsoft Corporation portfolio.
Digital Briefing helps turn planes faster for more on-time departures with instant feedback to dispatchers when the flight crew accepts a release and signs Fit for Duty. Comply365’s full-featured Document Management and Targeted Distribution Platform boosts productivity by delivering any type of manual or document directly to any mobile device or stationary workstation.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
CLICK HERE for Product Details CLICK HERE to Request Private Demo
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 62
CLICK HERE for Product Details CLICK HERE to Request Private Demo
DIRECTORY
Conduce W: www.conduce.net T: 0044 333 888 4044 E: info@conduce.net Location: Nuneaton, UK
NAME OF PRODUCT MARKETED eTechLog8 eCabinLog8 eCentral8 eTraining8 eForm8 eDoc8 KEY BUSINESS/SOFTWARE AREAS Electronic Logbook (ELB) Cabin Log Electronic Forms Designer Document Viewer Conduce pioneer mobile aviation solutions. eTechLog8 is our world leading Electronic Log Book (ELB), fully approved by multiple Airworthiness Authorities and trusted by customers worldwide. eTechLog8 eliminates the paper technical, cabin, and deferred defect logbooks, and replaces these with an easy to use, workflow controlled mobile solution. Available on both Windows and iOS, eTechLog8 is fully integrated with all the leading MRO and M&E systems. All eTechLog8 customers report significant benefits, ranging from improved efficiency, data accuracy and consistency to faster turnarounds, all contributing to reduced costs. Conduce also offers a fully integrated suite of companion applications, which provide mobile paperless solutions for the cabin log, CBT training, custom forms, and ensuring key documents are at your fingertips. Conduce has a sliding pricing scale, depending on fleet size and operates as a subscription model, with one flat fee, per tail, per month covering everything: hardware, software, 24/7/365 support, mobile data, future proofed upgrades and more. There are no hidden costs. Ask us today for a tailored proposal.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
CrossConsense
EmpowerMX
eTT Aviation
W: www.crossconsense.com T: +49 69 4035 7600 E: contact@crossconsense.de
W: www.empowermx.com T: +1 866-498-3702 E: info@empowermx.com
W: www.ettaviation.com T: +1 208-424-9424 E: info@ettaviation.com
Location: Frankfurt Germany; Heusenstamm Germany
Location: Frisco TX, USA
Locations: Boise, ID, USA
NAME OF PRODUCT MARKETED • Aicraft Fleet View • ACSIS
NAME OF PRODUCT MARKETED • FleetCycle® Execution Suite — MRO Manager (FCXM)
NAME OF PRODUCT MARKETED • MISA: Complete Aviation Management Information System
KEY BUSINESS/SOFTWARE AREAS • Support • Consulting • Business Intelligence solutions • App and dashboard development
KEY BUSINESS/SOFTWARE AREAS • FleetCycle® Execution Suite: Production Manager (FXPM), MRO Manager (FCXM) and Line Manager (FCXL) • Maintenance Program Manager (FCMPM), Planning Manager (FCPM), Reliability Manager (FCRM), Material Manager (FCMM), and Maintenance Intelligence (FCMI), Electronic LogBook (FCELB) • Coming Soon: FleetCycle® Executive Suite — Shop Manager (FCXS))
KEY BUSINESS/SOFTWARE AREAS • Accounting • Maintenance • Inventory Management • Purchasing • Human Resources/Payroll
CrossConsense’s portfolio stretches from AMOS Support, BI-Management, Data Migration and Hosting to the products Aircraft Fleet View (progressive web app for up-to-date fleet status) and ACSIS (tool for predictive maintenance). AMOS Support: CrossConsense has a long tradition in providing support for AMOS with one single point of contact for 1st and 2nd level. CrossConsense realizes well-planned and perfectly organized data migration projects for airline customers; plus offers Reporting and Business Intelligence Analytics for AMOS customers. Aircraft Fleet View is a user-friendly Progressive Web App (PWA) developed by CrossConsense that gives you an always up-to-date view on your airline’s fleet status. It indicates AOGs, delays and other important information. It provides the right level of detail to be useful but not crowded with information. ACSIS is a powerful software tool developed to assist any airline, aircraft operator, MRO facility and OEM to avoid AOGs, delays and turnbacks, as well as improve aircraft utilization, and enhance safety. ACSIS integrates with any MRO / M&E Software solution to deliver better insights into aircraft health and potential future problems to be dealt with during scheduled maintenance.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
EmpowerMX is an aviation industry-recognized software development/consulting-services business. We are purely focused on empowering our customers with the ability to decrease the costs of making air travel safer by equipping their decision makers with reliable, real-time/globally available intelligence for minimizing maintenance turn times/ OpEx while maximizing airworthiness/profits. FCXM allows MROs, airlines, and lessors to effectively control the entire maintenance lifecycle or only the portions for which they are responsible. Airlines can jointly manage their outsourced and insourced activites like engineering reliability, QA and maintenance programs at the line, heavy and shop levels with an expected reduction in cycle times and increase in labor productivity on the magnitude of 16-30 percent. Third-party MROs can run their entire operation from bidding through contracting to invoicing.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 63
The Management Information System for Aviation (MISA), is a fully integrated, and expertly supported product that provides extensive tools for an aviation company to manage all aspects of their business, including accounting, maintenance, inventory management, purchasing, flight operations, employee training, human resources, payroll, labor collection, government contracting, and flight school management. It is a common practice for aviation companies to use multiple applications to manage their operations. Often, such applications have limited interfaces necessitating duplicate data entry — a recipe for inducing errors and decreasing efficiency. And even when interfaces exist, they can be difficult to manage and require resources to build, maintain, and support them. MISA provides the solution for these issues by standardizing, streamlining, and integrating business processes across all the various departments and functional areas within the company; and this integration improves the bottom line while providing employees a user-friendly and consistent application experience across the whole organization and access to real-time, comprehensive, and relevant information from a single system rather than from disparate sources. MISA boasts impressive customer loyalty as evidenced by a number of aviation companies who have used MISA as their ERP system for more than two decades.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
DIRECTORY
EXSYN Aviation Solutions
Flatirons Solutions
Gamit
IDMR Solutions
W: www.exsyn.com T: 0031-20-760 8200 E: hello@exsyn.com
W: www.flatironssolutions.com T: +1.303.627.6535 E: info@flatironssolutions.com
W: www.gamit.co.uk T: +44 1279 818800 E: roam@gamit.co.uk
W: www.IDMR-Solutions.com T: +1-347-565-4367 E: sales@IDMR-Solutions.com
Location: Amsterdam
Locations: Europe, Asia, USA, Middle East
Location: London UK (HQ), Basel Switzerland, Beirut Lebanon
Location: New York/Tel Aviv
NAME OF PRODUCT MARKETED • Avilytics, TITAN
NAME OF PRODUCT MARKETED CORENA Suite
NAME OF PRODUCT MARKETED • InForm
KEY BUSINESS/SOFTWARE AREAS • Aviation Analytics solution • Aircraft Reliability Management solution • Predictive Maintenance solution • Robotic Process Automation • Data Migration • Consulting Service
KEY BUSINESS/SOFTWARE AREAS • Content Management System (CMS) • Interactive Electronic Technical Publisher (IETP) • Maintenance & Engineering • Flight Operations • Tablet Solutions & Mobility
NAME OF PRODUCT MARKETED • ROAM — Online digital airworthiness records archive and records complance manager. • RDOC — ROAM Document OCR & Classification engine, through the use of configurable algorythems RDOC can recorgnise your documents easily, accuratly and fast.
EXSYN Aviation Solutions is specialized in the field of aircraft data, analytics & processing and provides user-friendly and innovative aviation IT solutions for aircraft reliability management and predictive maintenance. Also offered are data processing and managed services for data migration, interface design and software implementation management. They also build customized solutions and software tools if off-the-shelf products do not meet a customer’s needs.
Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®. The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on missioncritical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.
Avilytics is EXSYN’s Predictive Maintenance, Aircraft Reliability, and Engineering & Maintenance KPI Solution, reducing AOG’s through informed decision making to prevent delays, cancellations and save costs. TITAN is a source independent data processing solution for data migration purposes during an MRO software implementation and for aircraft phase-in & phase-out. Because of its unique technological framework TITAN eliminates most human intervention during migration of aircraft airworthiness & maintenance data and allows repetitive usage to directly migrate fleets between MRO software systems.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
CLICK HERE for Product Details CLICK HERE to Request Private Demo
KEY BUSINESS/SOFTWARE AREAS • Airworthiness records archive • Status Builder • Document Indexing • Communication module • Outsourcing Gamit was founded in 1990 to provide technical support for operators, MRO’s and leasing companies, including on spare parts, technical support, records auditing, on site representation, and technical consultancy. Through years of experience, Gamit developed ROAM, airworthiness records management solution and an online enterprise solution that is more than scanning a document into a PDF and storing on the company server. It uses advanced technologies to deliver an aviation specific document management solution. ROAM is highly scalable making it beneficial for an engineering team looking after 5 or 500 aircraft.
KEY BUSINESS/SOFTWARE AREAS • Technical Publication • Engineering Orders • Task Cards • Planning • Maintenance Programs • Electronic Signatures IDMR Solutions Inc. is a global leader offering enterprise SaaS and mobile solutions for content management, document distribution, electronic task cards, and e-signatures in the highly regulated aviation industry. InForm is a software engineered to provide end-to-end comprehensive business solutions integrated with leading M&E systems. InForm supports the industry leaders’ remote and mobile workforces enabling safe and efficient operations. Every day, thousands of engineers, maintenance planners, technical writers, and maintenance technicians rely on InForm for digital delivery of operational content, replacing paper-based documentation. With aviation leaders trusting IDMR, InForm is the solution of choice for several national carriers, Heli-operators, e-commerce, defense and logistics contractors, and MRO organizations.
One of the key benefits is allowing users to have full access to an entire library of records from birth, online. This means its users can simply navigate and identify key documents and prepare an aircraft for sale, lease or lease redelivery. The user can package up records quickly and easily, either themselves, or outsourcing the task to the ROAM support team.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 64
CLICK HERE for Product Details CLICK HERE to Request Private Demo
DIRECTORY
IFS
Jetraxx
KeepFlying™
W: www.ifs.com T: + 613-576-2480 E: AndInfo@ifsworld.com
W: www.jetraxx.com T: +1 (214) 214 5180 E: info@jetraxx.com
W: www.keepflying.aero T: 1-201-490-206 / 65-9235-2654 E: info@keepflying.aero
Locations: 60+ Worldwide
Location: Dallas, Texas
Location: Singapore, USA, Australia
Location: Germany, Switzerland, USA
NAME OF PRODUCT MARKETED • IFS Cloud, IFS Maintenix
NAME OF PRODUCTS MARKETED Asset Management and MRO Management Number of Modules: 4
NAME OF PRODUCT MARKETED • Engine Shop FinTwin™ • Hangar FinTwin™ • Operator FinTwin™ • Lessor FinTwin™
NAME OF PRODUCT MARKETED • DocManage Product Suite, DocSurf Mobile, EFFOM, DocCreate
KEY BUSINESS/SOFTWARE AREAS • Fleet and Asset Management • Maintenance, Repair and Overhaul (incl line, heavy, complex assembly, component repair) • 3rd-party MRO bidding, quoting, invoicing, product lifecycle management, enterprise operational intelligence IFS is a globally recognized provider of software solutions for global aerospace & defense (A&D), including airlines and fleet operators, A&D manufacturers, defense in-service support and independent MROs. IFS’s solutions support project and program-centric manufacturing; a complete spectrum of maintenance management capabilities for sea, land and air assets, from heavy, complex, and component MRO, to line maintenance or at-platform/asset support; as well as all types of procurement models. IFS’s innovative enterprise solutions are designed for the regulated A&D industry and markets where manufacturing, MRO, project and service functionality are business- and operationally-critical whilst also supporting global, core enterprise capabilities for managing finance, inventory and human resources. With flexible, modular and enterprise breadth, IFS solutions empower A&D organizations to quickly adapt and manage change whilst delivering bottom-line value, increasing efficiencies and cost savings, and safeguarding compliance. IFS customers include BAE Systems, Lockheed Martin, General Dynamics, SAAB, GE Aviation, Pratt & Whitney, HAL, Emirates, LATAM, Qantas, China Airlines, Air France-KLM, and Southwest Airlines.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
KEY BUSINESS/SOFTWARE AREAS • Engine Asset Management • Digital Lease Return • Lease Return Project Management • Digital MRO • Document Management/Repository Maximize the value of your aviation assets by simplifying and automating asset management. For both MROs and Engine lessors, Jetraxx’s asset management solutions simplify compliance, standardize data, and streamline processes, with up-to-the-minute views into your entire portfolio anytime, anywhere. Record keeping for aviation assets has long been time-consuming, cumbersome, and inconsistent. Lease returns were stressful for everyone involved, with disagreements about documentation and responsibilities lengthening the process. Whether you are managing a single asset or a fleet, Jetraxx can simplify and streamline all aspects of records management — saving you both time and money. Jetraxx is your behind-the-scenes partner, providing technical records assistance and portal-based records management, customized with your brand’s look and feel. With customizable workflows and auto-generated data packs, Jetraxx’s cloud-based, proprietary records management system automates document acceptance, approval, and rejection to ensure data integrity and compliance with your process. MROs can benefit from Jextraxx’s proven digital work order management system, which eliminates burdensome paper handling, automates workflows, and provides real-time updates to clients. The streamlined system is convenient for clients and ensures clear communication from the outset.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
KEY BUSINESS/SOFTWARE AREAS • Shop / Hangar Visit Models • Asset Driven Capacity Planning • RUL Revenue Models • Asset Risk Analytics • Asset History Data Wrangling The Digital FinTwin™, powered through an Aviation DSaaS (Data Science as a Service) platform, is a data-to-dollar enabler. The KeepFlying™ platform allows: • Operators, Financiers and Lessors visualize their Asset’s Revenue Potential over its Remaining Useful Life (RUL) • MROs to capitalize on an Artificial Intelligence driven Analytical platform for Profitability & Capacity Planning of an Asset’s Maintenance Visit (Hangar, Shop). The Data Wrangling layer absorbs, transforms, classifies and categorises every Aircraft, Engine & Component’s historic, dynamic data using unique mathematical techniques. The Digital FinTwin™’s highly configurable Finance and Risk models use the processed data to assist commercial decisions by generating deep financial insights. Eliminate Guesswork. Reimagine Revenue Hours.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 65
Lufthansa Industry Solutions
W: www.lufthansa-industry-solutions.com T: +49 40 5070 30000 E: marketing.sales@lhind.dlh.de
KEY BUSINESS/SOFTWARE AREAS • IT Solutions and Process • Consulting for MRO • Electronic Flight Operation Manuals • Airline Job Card Content Management • Predictive Analytics and Maintenance • RFID Lufthansa Industry Solutions is an IT service company for process consulting and system integration. This wholly-owned subsidiary of Lufthansa Group supports its customers with the digital transformation of their company. Its customer base includes both companies within Lufthansa Group as well as more than 150 companies in various other industries. The products EFOM and DocSurf Mobile were developed together with Lufthansa Airlines based on 15 years of common experience and excellence in electronic flight operations manuals and processes to fulfill both current and future requirements. EFOM — A manufacturer independent Content Management System. Functionally mature and based on 17 years of experience, EFOM makes it possible to fulfill FlightOps requirements, e.g. expandable for new publishing backends; flexible to integrate new documents; open for customized enhancements or to integrate business processes such as Compliance Management. DocSurf Mobile — A Library Viewer for MRO and FlightsOps documents is available as a native iOS app or Windows application. The revision service allows change lists to be checked and content to be compared with a previous version. Navigation is intuitive and includes a fast and easy search. A user independent management of favorites and notes is provided, keeping this information revision safe and available.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
DIRECTORY
MRX Systems
NVable
QOCO Systems
Ramco Systems
W: www.mrxsys.com E: contact@mrxsys.com
W: www.nvable.com T: +44 141 280 0050 E: contact@nvable.com
W: www.qoco.aero T: +358 10 501 4001 E: hello@qoco.aero
W: www.ramco.com/aviation-suite/ T: +91 44 2235 4510 E: contact@ramco.com
Location: Glasgow, UK
Location: Finland
Location: 21 offices worldwide
NAME OF PRODUCT MARKETED • Blue EYE, Blue MRO, Blue STOK
NAME OF PRODUCT MARKETED • ConNVerge for Aviation
NAME OF PRODUCTS MARKETED MROTools.io, EngineData.io, OpsMetrics.io
KEY BUSINESS/SOFTWARE AREAS • Quotation & Invoicing • Project Management & Reporting • Work Report Automatic Generation • eJobCard iPad App • Supply Chain Management
KEY BUSINESS/SOFTWARE AREAS • Electronic Techlog • Electronic Forms (Assessments) • Document Management • Operational Analysis • Station Operational Compliance
KEY BUSINESS/SOFTWARE AREAS • Intelligent maintenance • Data management and integrations • Lean operations • Process consulting • SaaS solutions
NAME OF PRODUCT MARKETED • Ramco Aviation M&E Solution, Ramco Aviation MRO Solution, Ramco Anywhere Apps, Ramco flyMORE
The MRX Systems software solution is a fully-integrated digital platform enabling aviation professionals to access real-time data and take control over their fleet and their operations.
The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand.
QOCO Systems Ltd helps the aviation industry to succeed in the changing world by creating new ways to work, to communicate, and to utilize data, having been a trusted partner of airlines, MROs, and aircraft OEMs for over ten years.
CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system.
QOCO Systems’ solutions provide significant improvements to the industry’s complex processes. They enable our customers to achieve more by doing less and to realize time-savings in labour-intensive tasks. They also bring visibility to customers’ operations to support decision-making based on real-time information.
Location: Luxembourg/Monaco
Thanks to more than 10 years of customer feedback and perpetual development, MRX Systems brings a complete, secure and scalable solution to challenges faced by operators, CAMOs and MROs. The system is divided into three modules, each of them designed to meet the specific operational needs of their users. Blue MRO — designed for MRO management, this module enables you to digitalize maintenance process from issuing quotations, assigning jobs to technicians, reporting repairs and findings until compiling all related paperwork into one exhaustive and automatically-generated full work report. Multi-User, 100% paperless, always up-to-date, and Cloud based, all data is accessible at any time worldwide enhancing operation and maintenance efficiency
The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure. Best of all, we even take the day-to-day management off your hands. Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, long-standing clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined. We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better. Bring everything together and do IT better when you bring onboard CoNVerge and NVable.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
CLICK HERE for Product Details CLICK HERE to Request Private Demo
Solutions offered include the following SaaS solutions: MROTools.io for tool management in aircraft maintenance, EngineData.io for intelligent integrations between collaborating players in aviation, and OpsMetrics.io for fully transparent collaborative decision making. QOCO also provides a wide range of consulting services for customers’ unique needs in the areas of digitalization, process improvement, data analytics, and more. All this is realized by the business’s team of professionals with expertise in aviation and software development. Agility and customer-centricity is built into QOCO’s way of working, which allows them to quickly and cost-efficiently deliver solutions that fulfill the customer’s real needs.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 66
KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering • Maintenance, Repair & Overhaul • Mobility Solutions Ramco Systems offers Aviation Maintenance solutions on premise and on cloud, with multi-tenant capability and nextgen mobility for Airlines, Heli-Operators, MROs and Charter operations. Its comprehensive scope spans the spectrum of organizational needs, including Finance, HCM, Manufacturing, Planning and Optimization, in one integrated platform. Ramco Aviation’s latest Next-Gen digital technologies include: Mobility Solutions: Ramco’s next-gen mobility solutions for maintenance operations are available through an app ecosystem wherein everybody involved can seamlessly execute critical operations on the go, from anywhere, anytime; The BOTS Revolution: Ramco intelligent CHATBOTS deliver parts data, manage AOGs, and perform daily admin tasks for a more personalized and immersive ERP experience; HyperConnected Ecosystem: B2B integrations with AeroXchange, Gains, Logistics providers and OEMs bringing Suppliers, Customers and Logistics providers together on ONE platform Ramco Series 5 reduces Turn Around Time (TAT) while increasing operational performance and compliance through user-friendly interfaces. Ramco has always been an innovator in maintenance IT — enabling clients to focus more on business-critical activities, while the solution processes transactions and decision support, based on intelligent rules. Powering 4000+ aircraft and 21,000+ end-users, Ramco is used by more than 75 operators world-wide.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
DIRECTORY
ReMAP
ROTA.technology Inc.
Rusada
W: https://h2020-remap.eu/ T: +351 239 700 997 E: mferreira@ipn.pt
W: rota.technology T: +1 321 710 7682(ROTA) E: info@rota.technology
W: www.rusada.com T: 03333 440730 E: information@rusada.com
Location: Netherlands, Spain, France, Portugal, Switzerland, Ireland, Greece
Location: Melbourne, FL USA and global
Location: Switzerland, USA, UK, UAE, India, Singapore, Australia
KEY BUSINESS/SOFTWARE AREAS • Aircraft maintenance • Condition-Based Maintenance • Integrated Fleet Health Management • Structural Health Monitoring (SHM) • Prognostics Health Management (PHM)
NAME OF PRODUCT MARKETED • Consulting, MXF Software, PDS(Process Development System) and custom applications
NAME OF PRODUCT MARKETED • Envision
ReMAP (Real-time Condition-based Maintenance for Adaptative Aircraft Maintenance Planning) will contribute to reinforce the European leadership in aeronautics by developing an open-source solution for aircraft maintenance, the Integrated Fleet Health Management (IFHM) system. By replacing fixed-interval inspections with adaptive conditionbased interventions, ReMAP will have an estimated benefit to European aviation of more than 700 million Euros per year. This is due to a direct decrease in maintenance costs, reduced unscheduled aircraft maintenance events, and increased aircraft availability.
KEY BUSINESS/SOFTWARE AREAS • MRO IT Software Implementations • MRO IT Software Upgrades • MRO IT Software Support/Managed Services • MX Long Range Planning • MRO IT Custom Software Development With MRO systems projects and support spanning both the military and commercial markets ROTA brings proven experience to all sides of aviation. Our team has been embedded for years in the business functions we support. In both military and commercial. Specializing in system implementations and upgrades ROTA brings deep knowledge of aviation business processes, integrated into custom built software, to provide not only all testing documentation but also leave customers with a full manual of SOPs moving forward. Aside from upgrades ROTA has completed a number of data projects from cleaning up aircraft configuration to system security overhauls. After these upgrades or projects, training and ongoing admin support can be provided for any MRO IT needs.
KEY BUSINESS/SOFTWARE AREAS • Fleet Management • Base Maintenance • Line Maintenance • Flight Operations • Materials Management Rusada develops ENVISION - an industry leading MRO and Flight Operations solution. With over 100 customers worldwide and a combined fleet of 2,000 fixed wing and rotary aircraft, ENVISION is used by aircraft operators and MRO’s to successfully manage their operations. The latest version of ENVISION is web-based and deviceagnostic with an intuitive and user-friendly interface. Modules, which can be purchased individually or as part of an integrated solution, include: Fleet Management, Base Management, Line Maintenance, Component Maintenance, Materials Management, Financial Management, Resource Management, Quality & Safety Management and Flight Operations.
Webinars eJournals Software Conferences News Advisory Unit Want to be involved? Simply email scott.leslie@aircraftit.com for more information
AIRCRAFTMRO IT CLICK HERE for Product Details CLICK HERE to Request Private Demo
CLICK HERE for Product Details CLICK HERE to Request Private Demo
CLICK HERE for Product Details CLICK HERE to Request Private Demo
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 67
www.aircraftIT.com
DIRECTORY
Seabury Solutions
StaffNow
Swiss Aviation Software
TRAX
W: www.seaburysolutions.com T: +353 60 621 311 E: mkt@seaburysolutions.com
W: www.staffnow.aero T: +35 987 857905 E: info@staffnow.aero
W: www.swiss-as.com T: +41 61 582 72 94 E: marketing@swiss-as.com
W: www.trax.aero T: +1 305.662.7400 E: sales@trax.aero
Locations: Ireland, Argentina, Australia, Canada, Germany, Kenya, Korea, Netherlands, Philippines, and the USA
Location: Las Palmas de Gran Canaria, Spain
Location: Basel, Switzerland; Miami, FL, USA; Singapore
Location: Miami, FL, USA; West Sussex, UK; Tokyo, Japan; Riyadh, Saudi Arabia
NAME OF PRODUCT MARKETED • Alkym, EPAS, eAuthority
NAME OF PRODUCT MARKETED • StaffNow
NAME OF PRODUCT MARKETED • AMOS
NAME OF PRODUCTS MARKETED
KEY BUSINESS/SOFTWARE AREAS • Technical Operations • CAMO • MRO • Performance Analytics • Regulator Applications
KEY BUSINESS/SOFTWARE AREAS • Staffing • Engineering • Production • Quality
KEY BUSINESS/SOFTWARE AREAS • Material Management • Engineering • Planning • Production • Maintenance Control • Component Maintenance • Commercial • HR • QA • Financial Management • Mobile suite • Flight simulators • Multi-entity functions
Seabury Solutions is a leading global aviation software development and consultancy company. It was established in 2002 and forms part of the Seabury Capital. Seabury Solutions has built its reputation in the market by delivering industry leading aviation IT solutions catering for some of the largest airlines across the world, down to the smallest operators. We have built upon decades’ of aviation expertise in-house, to leverage this knowledge into a suite of products, that enhance the decision making process for Airlines, Regulators and MROs. With a truly global reach, the network of offices are located in Argentina Australia, Canada, Germany Ireland, Kenya, Korea, Netherlands, Philippines, and the USA. Our integrated aviation software range from Maintenance Systems for Airlines & MROs, Safety Management Software for Aviation Authorities and a range of performance analysis tools within the Enterprise Performance Analysis System (EPAS) Suite. The suite includes modules for Route Profitability, Maintenance Performance, Contract & Invoice Verification Budget Planning, Fuel Planning and Distribution Channel Performance.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
StaffNow is the first digital platform connecting aviation maintenance technicians with MRO/OEM companies in a fast, transparent, reliable and streamlined way. StaffNow transforms the real staffing industry processes into digital ones following EASA/FAA regulations. All available contractors in StaffNow are pre-checked to ensure their eligibility to work. The profiles are ready for your Quality and Production departments’ review. This ensures that you get the contractors you need exactly when you need them. Ready to streamline the way you source? Try StaffNow - your digital contracting workforce source.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
Swiss-AS positions itself not as a pure software house, but as a company tightly linked to airline business. Being in touch with active aircraft maintenance on a daily basis and therefore able to capture MRO trends at a very early stage, Swiss AviationSoftware unites more than 30 years of IT experience with profound MRO expertise and offers its customers a functionally unsurpassed and technologically state-ofthe-art maintenance system. AMOS is a comprehensive, fully-integrated software package that successfully manages the maintenance, engineering and logistics requirements of modern airlines and MRO providers by fulfilling demanding airworthiness standards. To date, over 190 customers from all over the world steer their maintenance activities with AMOS, which makes AMOS one of the industry-leading MRO software solutions worldwide. The ever growing ‘AMOS community’ ranges from pure operators, major charter, regional and low-cost carriers up to large airline groups and MRO providers — proof that AMOS is fit for any environment, regardless of size or geographical origin.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 68
• eMRO • eMobility KEY BUSINESS/SOFTWARE AREAS • Engineering & Planning • Production & Shop • Technical Records & Reliability • TRAXDoc Document Control • Supply Chain Management • E-enabled Aircraft Capabilities • Aircraft Mobility apps • Maintenance Mobility apps • Paperless Maintenance • Warehouse Mobility apps TRAX is the global leader in the aviation industry for MRO ERP software, with over 200 airlines and MROs using their products. TRAX has the most advanced maintenance software solutions available for airlines and MROs worldwide with fleets consisting of all types of aircraft. TRAX eMRO is a completely integrated product, in addition, the eMobility suite offers a range of iOS apps to provide mobile accessibility. Organizational efficiency gains can be substantial when using TRAX eMRO and eMobility, and ROI is quickly realized. TRAX maintains its advantage over the competition by developing software that works for customers through modern technology, world class support and strong customer relationships.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
DIRECTORY
TrustFlight
Ultramain
Vistair Systems
Yonder
W: www.trustflight.io T: 44 (0) 330 229 0219 E: info@trustflight.io
W: www.ultramain.com T: +1.505.828.9000 E: sales@ultramain.com
W: www.vistair.com T: 01454 550663 E: info@vistair.com
W: www.yonder.info T: +41 43 215 27 94 E: contact@yonder.info
Location: Leamington Spa, UK; Edinburgh, UK; Luton, UK; St Helier, Jersey
Location: Albuquerque, New Mexico, USA
Location: United Kingdom and USA
Location: Zurich, Switzerland
NAME OF PRODUCT MARKETED • Tech Log, Task Cards • Digital Logbook • CAMO (service) • Aircraft Registry (service)
NAME OF PRODUCT MARKETED • ULTRAMAIN® v9™ M&E / MRO • ULTRAMAIN Mobile Mechanic™ • ULTRAMAIN Mobile Inventory™ • ULTRAMAIN ELB™ • ULTRAMAIN M&E / MRO: 31 modules including: Configuration Management; Line/Base Mx Planning; Line/ Base Mx Scheduling; GATe; Quality Assurance; Asset Management
NAME OF PRODUCT MARKETED • DocuNet • SafetyNet
NAME OF PRODUCT MARKETED • Yonder Mind
KEY BUSINESS/SOFTWARE AREAS • Aircraft log books • Aircraft maintenance task cards • Digital and paperless working • CAMO support • Aircraft Registry support From inception, TrustFlight has been ingrained in the aviation industry. Founded by two commercial pilots with a proven track record at the intersection of technology and business, the business has grown considerably and with stability, having recently celebrated the opening of a fourth office. Throughout, TrustFlight gained an incredible team with backgrounds spanning different areas of aviation and technology, ensuring a solid presence in the industry. Now offering a range of products and services within the sector, TrustFlight helps to remove costly paperwork and associated errors, preserve aircraft value, and increase efficiency and safety in aircraft operations. Five values shape TrustFlight’s culture, guide the business’s work and the way it grows. Integrity Transparent and open: offering trust to partners and assuming it from them. Responsibility Owning the work they do and taking responsibilty for it: striving to make it the best possible. Leadership Leading from within: providing support for the team to do incredible work and drive the industry forwards. Innovation Products are crafted for the future needs of the industry, going beyond what exists in the market. Excellence Every one of TrustFlight’s values contributes towards the excellence in their products.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering • MRO • Military Maintenance • Maintenance Planning & Scheduling • Paperless Customer Care on Mobile Devices • Electronic Technical Logbook Ultramain Systems, Inc. develops M&E / MRO and ELB software for the aviation industry and is the only aviation software provider with customers running full, end-to-end paperless operations from the cockpit to the ground. ULTRAMAIN v9, featuring Mobile Mechanic and Mobile Inventory enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with ULTRAMAIN ELB, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless. Contact us to learn what you need to equip your organization with customer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
KEY BUSINESS/SOFTWARE AREAS • Aviation Document Management (All format types inc. PDF, XML, S1000D, I Spec 2200) • Electronic Flight Bag (EFB) • Document Management and Distribution Platform • Maintenance & Engineering • Flight Operations • Compliance Tracking • Form Creation and Management • Aviation Safety Management Software Vistair provides document, safety, and quality management technology solutions to support the delivery of improved safety, compliance, and operational efficiency that results in significant commercial savings to aviation organizations. Combining technology, development expertise and service delivery, Vistair’s suite of aviation technology solutions provides both commercial airlines, aerospace and defense organizations with an approach that helps demonstrate a clear link between increased reporting and a change in procedures and behaviors, which fundamentally drives a safer organization. Document Management: DocuNet is the aviation industry’s leading end-to end document management solution, providing a coherent, single point of control for editing, publishing, distributing, and viewing all operational documentation. It provides the flexibility to access documents via the web and mobile devices and can also manage documents in all formats.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2021 • 69
KEY BUSINESS/SOFTWARE AREAS • Content Management System • Workflow-based Content Distribution • Compliance Tracking • Content-based Learning Stay in control of your content and bring reliable, rolespecific information to frontline employees — with one fully customizable content management solution. Yonder Mind is an easy-to-use content management solution designed specifically for controlled information like operation manuals, guidelines, rules, or regulations. Our unique approach allows users to work with dynamic content instead of static documents. Dynamic content will display the right information at the right time, depending on the user profile and on the context of use. A powerful search function further improves end-user satisfaction. Yonder Mind brings operational documentation and manufacturer manuals together in one solution. Pilots work with the easy to use YM Offline App and enjoy role-specific revision updates instead of having to go through hundreds of revised pages. Editors create and enhance content in the YM Editor while revisions become manageable again thanks to the fully integrated YM Workflow. Company guides (e.g. Winter Ops Guide) can be created without having to worry about duplicates anymore since information is only contained once in Yonder Mind. And never miss a change in regulation again thanks to our IQSMS Connector. We have over 15 years of experience with electronic documentation in aviation that we can leverage to our customers’ benefit. Our team has a diverse background ranging from a former EFB administrator for a large international airline to a long-haul captain knowing, from his own experience, what crews need.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
BOUNDLESS BACK ISSUES START YOUR INVESTMENT WITH OUR EXTENSIVE BACK ISSUES OF IT SOLUTIONS CLICK HERE
AIRCRAFTMRO IT