WHITE PAPER: ICF
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CF is a growing global consultancy firm (figure 1), headquartered in Washington DC and that has doubled in size every five years over the past twenty years. The diverse staff from eighty nationalities is distributed across 67 offices globally and they speak seventy languages. The business’s revenue in 2019 was $1,2bn.
A Growing, Global Company Global professional, technology and marketing services firm
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Figure 1
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ICF’s capabilities reach across five key areas. These include Advisory, Program implementation, Analytics, Digital and Engagement. Highlighted in figure 2 are the areas and elements which we’ll touch on in this article. We’ll look at business processes, program design, analysis and benchmarking, assessment and evaluation, business intelligence, IT modernization, transformation and training or knowledge transfer.
Our capabilities Advisory
Program Implementation
Analytics
Digital
Engagement
▪ Program design
▪ Research
▪ UX and design
▪ Research and evaluation
▪ Program management
▪ Survey research and informatics
▪ CRM tools
▪ Market strategy
▪ Policy implementation
▪ Information and data management
▪ IT modernization
▪ Creative and brand
▪ Program analysis and benchmarking
▪ Business intelligence
▪ Systems integration
▪ Marketing services ▪ Communications
▪ Assessment and evaluation
▪ Data analysis
▪ Enterprise transformation
▪ Reputation issues management
▪ Training/technical assistance
▪ App and web development
▪ Risk assessment and mitigation
▪ 1-to-1 loyalty marketing
▪ Regulatory planning and compliance ▪ Economic and financial analysis
▪ Reporting
Our work is global, with a wide variety of engagements across our practices
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Figure 3
INTRODUCTION
▪ Strategic planning
▪ Business process operations and optimization
ICF applies its capabilities to the aviation community across seven practice areas including aerospace & MRO, airports, airlines, aircraft, sustainability, tourism and transactions. The business has existed since 1963; the aviation practice having in 2007 with the acquisition of SH&E and the further acquisition of -opened AeroStrategy in 2011. The consultancy has several partnerships and affiliations 1111with bodies like IATA, the World Travel and Tourism Council and the Airports Council International. ICF is also an ISTAT (International Society of Transport Aircraft Traders) member which supports the Aircraft practice. The consultancy’s work is global (figure 3) and includes commercial airlines, MROs, lessors, airports and government agencies. Fundamentally, ICF has been supporting the entire aviation eco-system on a variety of projects over many years.
▪ Customer analytics
▪ Cybersecurity
To introduce the topic, there has been a rapid pace of advancement with technology and business adoption of that technology (figure 4). However, just 40 percent of organizations are on the latest release of the business systems that
▪ Full-service marketing agency ▪ Advertising
“…just 40 percent of organizations are on the latest release of the business systems that they use; only 60 percent of what is installed of those systems is actually used and just 50 percent of all business processes and tasks are enabled with modern technology.”
Figure 2
AIRCRAFT IT MRO • MARCH-APRIL 2021 • 45
