Business Awards 2016 BU160024
Company: Phipps Reporting, Inc. Name: Christine Phipps Email: christine@phippsreporting.com Web Address: www.phippsreporting.com Address: Corporate Headquarters: 1551 Forum Place, Suite 200E, West Palm Beach, FL 33401 Telephone: 888-811-3408
Best Reporting & Transcript Services Company 2016 - Florida
Phipps Reporting offers a complete array of services including finalized daily copy in under an hour, high-quality completely readable real time, large case management, in-house certified videographers and interpreters. We invited President Christine Phipps to tell us more about the firm and the wide range of services it offers.
Phipps Reporting has been providing exceptional service to the legal community for more than 26 years, and is now one of the largest independent court reporting firms in the Southeast, with offices in Miami, Fort Lauderdale, West Palm Beach, Orlando, Jacksonville, and Tampa. Operating globally, the company is a stenographic court reporting agency working principally with lawyers to make a verbatim record of legal proceedings such as depositions, trials, and hearings. Christine, who has been working in this market for over 25 years, discusses the firm’s service offerings and explains how it aims to make client’s lives easier.
Currently technology is a key focus in the market, and Christine is proud to state that her firm takes a proactive approach to staying at the forefront of emerging developments. “The impact of technology on our market has presented challenges for our industry, as many products are significantly inferior to the spoken word that is simultaneously taken down by a stenographic reporter, a human element that will never be able to be replaced. However, people that do not stenographically write do not always have a profound appreciation for what it is we do, the simultaneous decisions that are made that only the human brain will ever be capable of, handling people that mumble or speak softly, or very thick accents, noise interruptions, people speaking simultaneously. The only way to deal with this is through a consistent education effort to all consumers of our services.
“At Phipps Reporting we stream in real time everything that is being said, transferring this data to anywhere in the world and provide daily copy of a day’s proceedings in just one hour. We also work with companies to provide a written record of board meetings or conventions. Phipps provides broadcast captioning to news stations and captioning for live events so that the audience can read along with a speaker or can provide in different languages to individual persons. In addition, we also provide CART, computer aided real time translation for hearing impaired, so they can read along or speak to their lawyer or aid them in traditional classrooms. Finally, we also manage litigation throughout all phases, document management in all aspects from organization to data collection. In addition, we also provide certified legal videographers and interpreters for live translation or document translation.
“Alongside this, we also have to remain innovative and continue to embrace technology where necessary. We are a nimble company with very personalized customer service, enabling us to make quick decisions and implement new technology very quickly. I am technologically savvy and embrace all the latest technologies. I have performed this job in all aspects and at the highest levels and now bring everything I have learned to all my stenographic reporters. We work together as a team, from receptionist, to managers, to independent contractors to strive to always be the best in everything that we do, and ensure that technology which will support our clients is implemented promptly and properly.”
“In order to ensure that we provide our clients with the best possible service which exactly meets their needs, we work closely with them to figure out how they are processing information so that we can establish how to best integrate what we do with what they are trying to accomplish and then work towards that goal so they are maximizing the use of our services.”
As part of this collaborative, client-focused approach the firm has to have a strong, supportive internal culture and dedicated employees, as Christine highlights.
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