AIESEC in Malaysia - EST & Task Force 1617 Application Booklet

in Malaysia

ENTITY SUPPORT TEAM & NATIONAL TASK FORCE Application Booklet

WELCOME

to a whole new Team Experience (TXP) brought to you by AIESEC in Malaysia and MC Roarjak, a short-to-medium term national team experience that aims to bring AIESEC in Malaysia closer to our vision on the national level.

Learn . Experience . Contribute

What is EST and NTF? Entity Support Team

National Task Force

A national team working with the guidance of MC team to develop specific areas or projects for long-term growth of AIESEC in Malaysia.

Diverse collaborating opportunity with members from different LC and MC team.

Virtually (occasionally physically)

Working virtually/online

4-6 months duration

2-3 months duration

Function/area-based

Project-based

Profile Required EST • Current LCP / LCVP / SUVP / Director • Term 14/15 alumni (EBMT) • Have relevant skills or experience • Able to communicate online consistently

National Task Force •

Current junior/senior executive

(Director/LCVP are welcome too!)

•

•

Able to communicate online consistently Good team work and consistency

Application Timeline for National Task Force

Application Timeline for Entity Support Team (EST)

Application Procedure Submit your application online in the following form: http://bit.ly/applyest1617 http://bit.ly/applytaskforce1617

EST & NTF

Job Descriptions & Accountability

EST Positions

oGTP Customer Relation Manager Accountable to: MC Dir. oGTP, Sin Ting Define clear programme message & guiding instructions in customer flow Expected Outcomes: • Standardized templates & responses to applicants in SOP • Sustainable guide for EPM & applicants • Efficiency in each conversion stage

Job Descriptions: 1. Create & review message templates 2. Create EP guiding manual > EXPA usage > Legal documents 3. Review standardized message implementation

KPI: 5 templates for each customer flow stage; EP guiding manual; monthly tracking

Preferred Profile: • TLP experience • Exchange dept. experience • Exchange firefighting experience • EXPA knowledge • Legal doc. knowledge

GE Product Manager Accountable to: MCVP iGTP, Peter Define clear value proposition and product content for Incoming Global Entrepreneur (GE) Expected Outcomes: • Standardise & matching a raise-match-realise timeline • Coordinating and tracking pilot LCs in running GE

Job Descriptions: 1. Understand Supply & Demand of GE in Summer 2. Create GE timeline > RaMaRe & VISA process 3. Create and implement tracking system with monthly survey

KPI: Summer GE Timeline implementation, Summer GE plan, % achievement of goal

Preferred Profile: • TLP experience • Exchange dept. experience • Central region member • Project management skills/exp • Coordination and tracking skills/exp

iGCP National Project Managers Accountable to: MCVP IM, John Drive and coordinate National Project implementation and delivery on LC level Expected Outcomes: • LCs implement national project • Regular updates on national project status in LC level

Job Descriptions: 1. Coordinate national project execution 2. National project partnership delivery (if applicable)

KPI: % National Project Execution; % National Project partnership delivery

Preferred Profile: • iGCP/BD Experience • VP or Director experience • Project management skills • Coordination and tracking

iGCP Entity Partnership Delivery Accountable to: MCVP iGCP, Edward Drive entity partnership strategy as well as ensure execution rate for Entity Partners Expected Outcomes: • 3 IR Trainings • 2 National Matching Events • Growth in iGCP matching rate

Job Descriptions: 1. LC IR training 2. Conduct matching events 3. Initiate IR strategies and implementation plan 4. Entity partners communication and follow up

KPI: # execution of entity partners, # matching education delivery, satisfaction rate of entity partners

Preferred Profile: • Exchange department experience • Communication skills (esp. virtual/email) • Innovative

oGCP Process Coach Accountable to: MCVP oGCP, Jane Provide timely strategic consultation to LCs in oGCP process troubleshooting and growth Expected Outcomes: • High conversion rate and engagement efficiency of members in the whole process from Application to Completed

Job Descriptions: 1. Perform biweekly LC virtual coaching in App-IP-Ma-Re conversion rate and efficiency 2. Analyze LC bottleneck in each process and innovate strategically

KPI: Collective conversion rate for all LCs (70% from App to IP, 70% from IP to Match, 90% from Ma to Re), Biweekly virtual coaching with LCs

Preferred Profile: • LCVP • Exchange department experience • Coaching skills • Exchange process understanding • Execution experience • Analytical skills

oGCP Entity Partnership Delivery Accountable to: MCVP oGCP, Jane Co-deliver entity partnership goal and plan with partners and LCs strategically Expected Outcomes: • Successful entity partnership delivered (achieve match goal and quality) • High LC participation in achieving EYP

Job Descriptions: 1. Ensure implementation of entity partnership plan 2. Educate LCs about Entity Partnership 3. Provide consultation and coaching to LCs 4. S&D tracking & reporting

KPI: # S&D alignment meetings and report for EYP; Partnership plan delivered with LCs; Entity Partnership education

Preferred Profile: • TLP experience • Exchange department experience • Ability to follow up implementations • Coaching skills • Good virtual communication skills

LEAD Manager Accountable to: MCVP OD, Manuel Ensure continuity of LEAD in LCs, Implementation of MEC Expected Outcomes: • LCs educated on LEAD and MEC and are implementing it • 1 Touchpoint for LEAD education • Virtual spaces facilitation

Job Descriptions: 1. Educate and coach LCVPs TM on implementation of MEC and LEAD Framework 2. Deliver L&D online education sessions on GLE 3. Create Knowledge Hub for L&D with materials

4.

5.

Create and manage physical touchpoint for LC LEAD representatives' education (Summit) Track LEAD representatives

KPI: 80% national completion of MEC for Spring Intake, 6 Virtual Education sessions on GLE, 1 knowledge platform for MEC/LEAD Education and sessions

Preferred Profile: • TM experience • Knowledge of online platforms (e.g. Wix, Weebly) • Coaching skills • Communication skills

National Trainers Manager Accountable to: MCVP OD, Manuel Manage Regional Train-the-Trainers (TtT) and coordinate MC support for LLDS Expected Outcomes: • 4 Regional TtTs • Fully Educated Faci Teams for LLDS • Manage Trainer Team throughout the semester

Job Descriptions: 1. Find host LCs for TtT and assign Conference Manager 2. Create agenda, recruit Facis and manage TtT content 3. Promote and manage AM registrations for the regional TtTs

KPI: 4 TtTs delivered for North, Central, South and East MY, 100% of LLDS Facis with TtT Education, Manage and engage Trainer network for the semester

4.

5.

Manage Faci Recruitment for LLDS and support LCVP TM with agenda creation Create and manage communication channels for Trainer Team

Preferred Profile: • TtT exp. (req.)

• Faci exp. (req.)

• Conference or event management • Communication skills

L&D Coordinator Accountable to: MCVP TM, Ana Create LnD plan, review locally and provide consultation for LnD Plan LC. Expected Outcomes: • LC educated on LnD plan • Regulary do the consultation for LnD plan and implementation in LC. • LnD survey and Report

Job Descriptions: 1. Create the LnD plan template for Local level 2. Create the webinar for LnD consultation 3. Create LC LnD implementation report and give the suggestion for LnD in the future

KPI: 1 LnD plan create for LC, Weekly consultation webinar for LnD implementation, Monthly survey and report for LnD plan implementation

4.

5.

Tracking system with Survey monthly Create comprehensive LnD (Skill, knowledge and atitude based) for all layering

Preferred Profile: • TM experience • Knowledge of online platforms (e.g. Wix, Weebly) • Data analysis

Blog Editor Accountable to: MCVP Marketing, Paul Blog writing for content marketing to increase marketing outreach Expected Outcomes: • Creating content related to leadership, exchange, travel, internship... to increase AM brand outreach • Keep our customer following our social media

Job Descriptions: 1. Weekly virtual meeting 2. Monthly brainstorming of blog topics 3. Weekly blog posts generating (500-100 words)

KPI: # blog post written, # outreach of blog posts

Preferred Profile: • Any background • Creativity • Good written English • Good at writing articles

Email Marketing Accountable to: MCVP Marketing, Paul Nurture leads through email marketing to increase conversion rate Expected Outcomes: • Find what kind of system/service we can implement to do automatic email/email marketing • Generating the content of email marketing

Job Descriptions: 1. Weekly virtual meeting 2. Generating content of email to nurturing our leads 3. Generating content of email to promote OGX opportunities

KPI: Implement One email marketing system/service, # Email content, Open/Click Rate of email

Preferred Profile: • Any background • Basic visual design skills • Good written English

Social Media Manager Accountable to: MCVP Marketing, Paul Making our social media platforms alive by responding to public and customer enquiries Expected Outcomes: • Schedule post and write caption for AM Facebook page (not content) • Facebook messages replied • Email messages replied

Job Descriptions: 1. Weekly virtual meeting 2. Daily reply AM Facebook page messages 3. Daily reply AM email messages 4. Weekly scheduling AM facebook page posts

KPI: # Schedule posts, % Response Rate, Response Time

Preferred Profile: • Any background • Sincere in dealing with public/customers • Active on social media • Stable internet connectivity

Sales Team Accountable to: MCVP BD, Kenny Conduct and manage national sales in central region Expected Outcomes: • Sales of national partnership for national projects, BD and exchange products

Job Descriptions: 1. iGCP national project sales (starting March) 2. Podio CRM 3. Account management

KPI: # National Partners, # sponsorship raised

Preferred Profile: • Sales experience • Sales role in the past (iGTP/BD/ER/iGCP sales etc) • Central region

Internal Auditors Accountable to: MCVP FL, Hui Yeen Ensuring appropriate level of governance based on standards through financial and operational audit, hence ensuring high quality of operation Expected Outcomes: • Create AIESEC in Malaysia audit procedure plan • LC finance & operational auditing • Produce LC audit report

Job Descriptions: 1. Create AIESEC in Malaysia audit procedure & plan 2. Collect and audit LC finance and legal documents (Quarterly) 3. Produce & publish LC internal audit report (Quarterly)

KPI: Audit procedure and plan, # LC finance & operational auditing, # LC audit report

4.

Provide opinions and suggestions on improvement for audited finance & operational procedure

Preferred Profile: • LCVP/Director • FL / Operations exp.

• Detail-oriented • Data analysis

Task Force Positions

Customer Flow SOP Accountable to: MCVP oGCP, Jane Ensure each stage in oGCP operation is explained in detail with essential documentation Expected Outcomes: • SOP Education in EPM • EP and EP Manager toolkit • SOP Manual

Job Descriptions: 1. Document SOP for Customer Flow for LC oGCDP execution 2. Document SOP for Customer Flow for EP self matching 3. Provide education to LC in SOP

KPI: 1 SOP from Attraction to Completed for LC oGCDP Execution, 1 SOP from Attraction to Completed for EP

Preferred Profile: • Exchange department experience

EP LEAD & Education Cycle Accountable to: MCVP CX, Erik Ensure EP mindset is aligned with vision and developed based on LDM Expected Outcomes: • Developed EP LEAD Module • Design OPS & IPS content • LEAD Delivery Training

Job Descriptions: 1. Develop concrete EP LEAD Module (o & iCP) based on new customer flow 2. Evaluate EP LEAD outcome with MCVP oGCP & iGCP 3. Deliver EP LEAD module to targeted LC members

KPI: Standardized EP facilitation booklet for iGCP and oGCP, # of LC members engaged for delivery, % of LC understanding

4.

5.

Conduct survey on EP LEAD module understanding Prepare survey report

Preferred Profile: • iGCP / oGCP member

iGCP Product Packaging Accountable to: MCVP IM, John Rebrand IGCP to be more externally relevant.

Expected Outcomes: • Sub-Products cluster and key message • Sub Product Visual Brand Material Promotion Strategies • Opportunity marketing execution

Job Descriptions: 1. Create visual materials for IGCP sub product 2. Create key value proposition for Malaysia's IGCP 3. Do Entity Competitor Analysis (on branding and value proposition)

KPI: IGCP Opportunity Marketing Landing Page on www.aiesec.my, Sub Product Brand Visual Materials

4.

5.

Create landing page for IGCP opportunities Work closely with IGCP EST EYP Delivery Team

Preferred Profile: • LCVP iGCP • Marketing background • Sales background

iGCP External Analysis Accountable to: MCVP BD, Kenny Compile all local PBoX and NGO needs analysis for BD to sell to partners for financial sponsorships.

Expected Outcomes: • iGCP(PBoX and NGO) needs & relevance report • BD proposal design • Research top issues nationally/regional for continue development based on relevance

Job Descriptions: 1. Project Impact Report Creation 2. "External Data Research & Understanding" 3. Product Development

KPI: # Re-Raise Rate, # partner engagement

Preferred Profile: • Any profile • Analytical skills would be a plus

Leadership Pipeline Analysis Accountable to: MCVP OD, Manuel Conduct research and analysis on leadership pipeline in AIESEC in Malaysia (on the issue of lack of applicants for leadership positions) Expected Outcomes: • Survey Report - Leadership Insights

KPI: % response rate of Leadership Insights

Job Descriptions: 1. Elaborate Survey questions 2. Promote survey and gather responses 3. Conduct survey report

Preferred Profile: • Any profile

Integrated Experience (IXP) Team Accountable to: MCVP TM, Ana Improve the rate of IXP in AIESEC in Malaysia (TXP to Exchange and Exchange to TXP) Expected Outcomes: • IXP Global best-casepractices (BCPs) • Double-Experience Product Packaging (TXP to X) • Reintegration Framework from OPS to Complete (X to TXP) KPI: # of TxP MA for X # of X recruited as TxP

Job Descriptions: 1. Research global BCPs on Reintegration Management and conduct report 2. Packaging of DoubleExperience Product 3. Creation of Reintegration Framework

Preferred Profile: • Any profile • Prefer IXPs

B2B Market Research Team Accountable to: MCVP BD, Kenny Improve AM’s market understanding about external stakeholders and enablers through business-to-business (B2B) research Expected Outcomes: • Data analysis report & recommendations (companies)

KPI: Analysis Report

Job Descriptions: 1. Market Research of companies in Malaysia 2. Analyse the market for potential partnership 3. Recommendation of products/solutions AIESEC provide to external (iGTP, iGCP, BD)

Preferred Profile: • Marketing or sales experience • ICX experience

Opportunity Marketing Team Accountable to: MCVP Marketing, Paul Create content for aiesec.my website to include iGCP and iGTP opportunity marketing Expected Outcomes: • ICX landing page with available TN opportunities

KPI: AM ICX landing page

Job Descriptions: 1. Having training of how to create website 2. Building ICX landing page(*ICX will provide content, this team just need to "design" the page)

Preferred Profile: • iGCP or iGTP

B2C Market Research Team Accountable to: MCVP Marketing, Paul Increase understanding about our youth customers to create attractive and relevant product message. (B2C = business-to-customer) Expected Outcomes: • Customer Insight Report

KPI: # Customer Insight Report

Job Descriptions: 1. Generate the questions of customer survey 2. Learn and create the structure of physical group interview 3. Analysis data and generate customer insight report

4.

Conduct customer survey (online) and group interviews (physical)

Preferred Profile: • Any profile • Marketing/oGCP background would be a plus

Video Creation Team Accountable to: MCVP Marketing, Paul Create video materials for content marketing to increase outreach Expected Outcomes: • Impact showcasing videos (For all programmes and AIESEC in general)

KPI: # Impact showcasing Videos

Job Descriptions: 1. Brainstorming ideas of video content 2. Invite relevant people and schedule video shooting time 3. Video shooting 4. Video editing

Preferred Profile: • Video shooting skills • Video editing skills Or Interest in multimedia

Creative Team Accountable to: MCVP Marketing, Paul Create visual elements and graphical contents to increase outreach Expected Outcomes: • oGCP poster and flyers • Design the visual of the key message of oGCP and oGTP • Visual design of oGCP country product packaging

KPI: # materials designed

Job Descriptions: 1. Collect feedback for current materials 2. Create visual designs and graphics mainly for OGX related content (only graphics, not content)

Preferred Profile: • Visual design skills

Partnership Evaluation Team Accountable to: MCVP BD, Kenny Evaluating current partnerships to align with LDM as an enabler Expected Outcomes: • Understanding delivery of LDM from enablers/external/partners

KPI: Partnership Evaluation Form/Survey

Job Descriptions: 1. Determining the metrics for LDM delivery to enablers 2. Evaluation of current LDM delivery to enablers 3. Creation Partnership Evaluation Form/Survey

Preferred Profile: • Anyone • Experience dealing with external stakeholders would be a plus

Finance Education Team Accountable to: MCVP FL, Hui Yeen To educate LC (LCP, LCVP, iGCP) on finance knowledge Expected Outcomes: • Education Materials on web • Finance SOP video guideline • Consultation space 2 times per week for 2 hours per session

Job Descriptions: 1. Create finance educational materials for operations, finance and iGCP financerelated topics 2. Determine the main finance education topics for LCP, LCVP, LCVP iGCP

KPI: # Finance Educational Videos; # Finance Educational Topic; # consultation space

3.

Provide weekly consultation space for finance related matters

Preferred Profile: • Finance knowledge • Basic design and video skills would be a plus

MC Contacts Name

Role

Email

Phone

Hanne Ockert-Axelsson

MCP

hanne.oa@aiesec.net

(+60)176804485

Ng Hui Yeen

MCVP Finance & Legalities

huiyeen.ng@aiesec.net

(+60)167034795

Manuel Gil Ferreira

MCVP Organization Development

manuel.ferreira@aiesec.net

(+60)176919180

John Lau Chun Kuang

MCVP Information Management

john.cklau@aiesec.net

(+60)164469788

Paul Huang

MCVP Marketing

poyu.huang@aiesec.net

(+60)172011640

Ana Azzahra

MCVP Talent Management

ana.azzahra@aiesec.net

(+60)173412364

Kenny Sim

MCVP Business Development

kenny.sim@aiesec.net

(+60)166630528

Tam Jia Tern

MCVP Expansions

jiatern.tam@aiesec.net

(+60)182559919

Erik Chia

MCVP Customer Experience (CX)

chia.zhongyi@aiesec.net

(+60)163931157

Peter Ang

MCVP iGTP

peter.ang@aiesec.net

(+60)176953613

Jane Lee

MCVP oGCP

jane.leepl@aiesec.net

(+60)164226608

Edward Tseng

MCVP iGCP

huayi.tseng@aiesec.net

-

Lim Sin Ting

MC Director oGTP

lim.sinting@aiesec.net

(+60)105669395

Jack Low

MC Director Online Marketing

jack.low@aiesec.net

(+60)162547321

“ “If you are not willing to risk the unusual, you will have to settle for the ordinary” - Jim Rohn