Challenges
Faced by Service-Based Industries
One of the most pressing challenges facing service-based industries such as hospitality is the complexity of operations and the need for streamlined communication channels.
Traditionally, these sectors have grappled with disparate communication systems, manual processes, and limited visibility into crucial data points.
Why
Consolidation is Crucial for Hotel Management
Fragmented data reduces the accuracy of predictive models, disrupts the consistency of guest experiences, and increases operational expenses due to inefficiencies and misaligned processes.
Consolidation ensures that data is clean, wellstructured, and seamlessly integrated, which is essential for AI models to learn effectively. Unified data streams enable hotels to unlock actionable insights, enhance personalized guest interactions, and streamline operations, ultimately driving both efficiency and profitability.
A Microsoft study reveals that 79% of leaders believe adopting AI is essential for their companies to stay competitive.*
To gain an edge, it’s crucial to leverage more data as the driving force behind AI by owning and utilizing your unique dataset.
AI can help your employees enhance their productivity, adding value to every aspect of your business operations.
By enabling them to accomplish more tasks faster, AI provides greater room for critical thinking and creates opportunities for internal innovation. This, in turn, can drive revenue growth, reduce costs, or achieve both.
Source: Essential Insights on AI and the Future of Work. Microsoft, Inc. & LinkedIn,Inc. May 8, 2024
“You can’t manage what you can’t measure.”
——Peter Drucker, Father of Management
“The value of data is not in its collection, but in its connection.”
——Doug Laney, Data Management Expert
“Silos are the enemy of good data. Integration unlocks the real power of information.”
——Bernard Marr, Data Strategy Expert
Unified platform
Three Essential Pillars for the Hotel of
the Future
Artificial intelligence
1st Party data from multiple digital guest touch points
Harvard Business Review reveals that employees spend nearly four hours per week reorienting themselves after toggling between different applications and websites. This constant context switching not only consumes time but also drains mental energy, leading to workflow inefficiency and cognitive strain*
Outshine Competitors or Lose Ground?
AI is advancing at an extraordinary speed, and at Aiello, we believe that success lies not just in adopting AI tools but in differentiating yourself in a world where AI is increasingly commonplace. For businesses, the future lies in creating a tailored AI engine powered by their own unique datasets collected from diverse digital touchpoints.
This vision led us to develop the Aiello One platform—a comprehensive AI solution that seamlessly integrates data from websites, smart devices in guest rooms, mobile apps, front desk systems, social media, workflow management tools, and more, all presented through a powerful BI dashboard. By leveraging this approach, businesses can unlock meaningful data-driven insights and automate processes, ultimately driving substantial financial growth.
Hotel without AI and data
Hotel with AI but without data
Hotels with both AI and their own unique datasets collected from diverse digital touchpoints
Aiello
Aiello One –Transforming Hospitality with AI
Aiello One is a dedicated AI platform designed specifically for the hospitality industry. It enhances operational efficiency by streamlining communication across all digital channels, from prestay inquiries to post-stay feedback. By automating repetitive queries, analyzing guest interactions, and delivering actionable insights, Aiello One empowers hotel staff to provide exceptional service.
Expanding beyond the Aiello Voice Assistant, the Aiello One platform integrates with Aiello Voice Translator, guest mobile web, digital telephony, instant messaging services, and online review platforms, ensuring seamless engagement at every touchpoint in the guest journey.
How Aiello One Works?
Multiple Touch Points– before the stay, during the stay and after the stay
Transforming conversations into actionable insights, leveraging the hotel's own data
Effortlessly Gather Data from Multiple Touchpoints Streamline and Consolidate Data on a Unified Platform
Personalized Service, Marketing campaigns, Customer Satisfaction, Branding Awareness, Target Audience, Hidden Upsell opportunities, Risk Alarm, Operation Efficiency and prediction.
Before the Stay
Transcribes phone calls into text, providing actionable insights into guest needs both before check-in and after check-out.
Touch Points
Extends AVA’s functions, enabling guests to order and request services effortlessly. An AI bot s upporting 58 languages to upsell and increase efficiency. S taff can update content anytime for seamless operations.
Guests Touch Points
GuestWeb
During the Stay
A multilingual front desk translator supporting 75 languages, designed to reduce staff workload and ensure accurate communication with AI precision.
An all-in-one voice assistant powered by multiple AI models, handling repetitive guest queries swiftly, allowing staff to focus on personalized, human-centric services.
Touch Points
During/After the Stay
TMS Dashboard
A fully customizable platform that automates tasks to enhance operational efficiency. Seamlessly integrates with PMS, AVA, and GuestWeb, boosting team productivity.
Centralizes data from GuestWeb, AVT, AVA, TMS Pro, and Vocol.ai into a comprehensive hotel dashboard. Offers valuable group and corporate insights immediately.
Personalized Service, Marketing campaigns, Customer Satisfaction, Branding Awareness, Target Audience, Hidden Upsell opportunities, Risk Alarm, Operation Efficiency and prediction.
Helping hotel centralize data and build a fully customized database. The whole picture presents on the Dashboard that showcased information all in one.
Owned Data Base
The more channels a hotel uses to connect with guests, the more data it can gather. That’s why Aiello offers a suite of solutions, including AVA, AVT, GuestWeb, and Vocol, tailored specifically for hoteliers.
As Gustaf Berman, Chief Information Officer and Executive Vice President of Hotel Engineering at Montage International, aptly stated:
“It is important to look at technology not as a way to replace something, but as a way to allow your guests to have a choice.”
Aiello’s offerings echo this philosophy, empowering hotels to enhance guest experiences while providing flexible and personalized options.
Modularize Service Property Management
Embracing Digital Transformation: Unlocking Efficiency and Competitive Advantage with AI and Data Analytics
82% of hospitality decision-makers seek improvements in delivering consistent omnichannel experiences, emphasizing the importance of data-driven decision-making.
Over 50% have invested in AI and machine learning to achieve this goal.
Are you ready for accelerating your business?
Source: Digital Customer Experience Research: Insights from Hospitality Decision-Makers. September 19, 2023
About Aiello
Aiello is a leading provider of Voice AI in the hospitality industry. Its flagship product, Aiello Voice Assistant, is a multi-award-winning talk & touch voice AI technology solution aimed at streamlining hotel operations, enhancing the guest experience, and generating insights about customer behavior.
The state-of-the-art Aiello Voice Assistant is designed to elevate the guest experience with its unique AIpowered features and capabilities. Since 2019, Aiello Voice Assistant has been deployed in over 180 hotels, encompassing 20,000 rooms, and has answered over 14 million inquiries from 2.5 million end users in Chinese, Japanese, Thai, Korean and English.
