Guestext brochure 2 2 1 sample

Tom Griffin (President) (970) 306-6048 ext. 700 tom@guestext.com Richard Walsh (VP Business Development) (970) 306-6048 ext. 702 richard@guestext.com

Guest Relationship Management

Francis Purvey (VP Sales) (970) 306-6048 ext. 703 fwpurvey@guestext.com Catherine Masi (VP Marketing) (970) 306-6048 ext. 701 cmasi@guestext.com

Contact Us

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www.guestext.com

info@guestext.com

(866) 8417278 (970) 3066048 Be there for your guests with our easy to use guestext Admin System accessible from any computer or mobile device

Primary objectives of a GRM Engagement

Our Premium service for large events with all of the functionality of an app but without app store download.

Tools and reporting you need to design and measure the digital conversation Conversion Capturing data, building guest profiles and converting OTA business to direct business Retention Keep your guests and drive direct bookings

Main function of a GRM 360 degree view of guestext GRM Guest data is pushed from guestext. Our GRM uses interaction data as well as pulling data from social media feeds, to give you a truly dynamic and detailed view of guests, enable to further enhance the guest journey.

GuestMeetings Our premium service for large events will connect with all attendees, create a simple registration process, manage the sessions in the event, send notifications about breaks, lunch and dinner as well as other activities.

Primary objectives of a GRM GuestConnect This can be tailored to suit your hotel, but the real Return on Investment is generated when it is used to upsell room upgrades, dinner, spa treatments, excursions, flowers in rooms, etc. The guests can request any of these extras within GuestConnect.

GuestRewards Reward your guest with in hotel rewards to encourage incremental revenue and create loyalty

Transactional Text Messages Engage with guests pre-during-post stays, improving your guest satisfaction while engaging with guests to create a personalized relationship.

Our GRM automatically sends a number of carefully timed and personalized texts to your guests, from confirmation texts, to room upgrade texts, to guest survey texts. The guest survey tool allows you to easily track guest satisfaction and encourages your guests to give you feedback and rate you on TripAdvisor.

GuestLoyalty(Singleview Page) Guest loyalty is an important function of the hotel, it is proven that to develop a new or to retain a guest costs on average 10 % of your marketing budget. ü Front Desk & Mgmt (Shared Screen) ü Automated Rewards ü Guest Insights ü Reviews ü Track All Loyalty Members Personalization Engine Guest registers for the loyalty program by completing a few questions from the sign-up ü Guest Information ü Guest Insights as to preferences in room ü Guest Preferences for creating offers