About Office Interiors

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Vision

At Office Interiors, we ‘love the way we work’ and our corporate vision is to inspire others to feel the same.

Mission

We help our clients create productive work environments. We focus on building trusting relationships with our clients that allows us to understand their needs fully and have developed a defined ‘love the way you work’ process to ensure that we do the job right the first time.

About Office Interiors

Our Strategy

Our strategy is to grow by providing innovative products and services and the best customer experience while supporting our communities.

Our Core Values

• Our Customers.

• Our People.

• Our Communities.

• Our Environment.

• Integrity.

• Results.

About Office Interiors (Cont.)

Since 1991, MMP Office Interiors Incorporated, led by President and CEO Jim Mills, has been providing Atlantic Canada with modern office furniture and equipment. With 5 locations, 88 workplace professionals on staff, and 2 outsourced installer teams comprising approximately 20 people, the Office Interiors team is dedicated to helping you Love the way you Work! Serving approximately 6,600 active customers across our technology and furniture divisions in the Maritimes, we take pride in being a 100% Canadian business dedicated to delivering exceptional service and products.

We’re proud to help you implement office space designs that create productive work environments. More importantly, we strive to build trust with each and every client ensuring we provide office equipment and furniture that meets your needs, all at an exceptional value.

What Makes Us Unique

We strive to set ourselves apart from our competition in three ways that we call our Three Key Uniques:

Employees’ Commitment to The Community

Supporting our communities is a Core Value at Office Interiors. We feel it is important as an organization that we support the communities in which we work, live and play. At Office Interiors, we support over 100 non-profit and community groups every year financially, but we believe that we have more to offer our communities than just financial resources.

Scope of Workplace Offerings

We’re Atlantic Canada’s only dealership that is able to provide our customers with a complete offering of office furniture and technology. We are the Maritimes’ only Haworth preferred dealer. We have the largest selection of copiers, printers, phone systems and mailing machines from global leaders such as Ricoh.

Proven and Measurable Superior Service

Everyone claims to have great service… We can prove it. Don’t just take our word for it read more about our industry certifications and customer feedback on the following pages.

Brands We Work With

Scope of Workplace Offerings

The scope of our offerings makes us unique from other providers. Taken together, our solutions can help you furnish your entire work environment, while giving your staff the flexibility to adapt the workspace to suit the demands of the work at hand. This level of control, provided through our powerful kit of parts and comprehensive suite of complementary products, helps spark engagement and innovation.

We are the Maritime’s most comprehensive office furniture provider, and the region’s only Haworth preferred dealer. Our partnership with Haworth gives us access to exceptional seating, desk and systems furniture products as well as state-of-the art moveable wall systems, allowing us to create truly flexible office systems.

We have Atlantic Canada’s most extensive selection of copiers and printers from global leaders Ricoh and Kyocera. As the regions only Print Audit Premier dealer, we are able to provide our clients with recommendations on how to best deploy print devices to increase workflow efficiency, improve employee productivity, and reduce costs.

A phone is just a phone… until it is not. A cloud phone system lets you combine all your communication needs into one simple solution (and payment).Voice or video calls, text messaging and voicemail all accessible via your PC when away from your desk. Best of all, most of our customers save at least 30% from their monthly phone bill when leaving the telecom and moving to an Avaya cloud or on-premise phone system.

We carry several software products that help you control your printing costs, move towards a paperless office, and collaborate more effectively but our most popular is Microsoft 365. As a cloud – based subscription service, M365 allows businesses to reduce IT infrastructure costs, improve their data security and always ensure their software is up to date.

Under MPS contracts, companies hand over the maintenance of their printing fleet to third – party providers (like Office Interiors) that offer a full range of services tied to keeping printers, scanners, copiers and fax machines running efficiently and ensuring they’re always well – stocked with toner and ink.

Net Promoter Score (NPS)

The NPS system is a tool that measures customer loyalty by asking customers whether they would recommend the product and services of a company to a friend. The results of this question can be calculated to a score between -100 and +100.

How We Measure Our NPS

A 3rd party NPS survey is sent to all our customers after every order. Since 2016, our customers have completed 7000 surveys and rated us +87 out of 100.

Our score of 87 recently earned us the "World Class Service" award by NPS Calculator, CEO Juice.

Awards and Certifications

HAWORTH BEST IN CLASS

Haworth’s Best in Class program independently scores dealers on their Customer Satisfaction, Sales, Operations, and Finance and Administration. Only 10 percent of Haworth dealers in North America attain the highest level of recognition and are awarded Best in Class. Office Interiors has been named Best in Class in 2012, 2014, and every year from 2016 through 2025!

PROS ELITE 100

PROs Elite is a third party organization regarded as industry experts in assessing the top 100 performing imaging dealers. Office Interiors was the first of four Canadian dealers to earn the certification and is the only certified dealer in Atlantic Canada.

CONSUMER CHOICE AWARD

Consumer Choice Awards uses a third-party research firm to poll thousands of consumers and businesses to determine the top provider in each product category in a specific market. Office Interiors has been awarded the Consumer Choice Award in Office Furniture & Technology every year since the Consumer Choice Award debuted in Halifax in 2010.

Awards and Certifications (Cont.)

2025 READERS' CHOICE AWARDS –

ATLANTIC BUSINESS MAGAZINE

Every year, Atlantic Business Magazine invites readers to vote for the companies whose products and services help them do business. While they provide categories, they don’t offer any short-lists or suggested nominees to pick from. Both choices are deliberate to maintain the integrity of the voting process Without a short list of candidates, readers fill in the blanks with their choices for each category’s Best-in-Class. Office Interiors was recognized as the Best Workplace Solutions Provider in 2025.

ATLANTIC CANADA'S TOP EMPLOYERS

Atlantic Canada's Top Employer is an editorial competition that recognizes organizations with the nation's best workplaces and forward-thinking human resources policies. Office Interiors was honoured to be named one of Atlantic Canada's Top Employers in 2025 and Canada's Top Small & Medium Employers for three consecutive years in 2023, 2024 and 2025.

Workspace Planning Services

Our team includes four full-time Workspace Planners experience using Computer-Aided Design to create highly functional workplaces and does continuing education training each year to stay on top of the newest research and trends in workplace design.

Some of the unique services this allows us to offer include:

• Live Design

Our Workspace Planners will sit down with your project team to adjust layouts, swap products and finishes or compare options in real time.

• 3D Renderings and Virtual Space Demos

Before signing off on a major project, take a virtual tour of the space. These tours can be as detailed as desired, ranging from an overview of the layout and spacing of furniture to a detailed walkthrough reflecting your exact finishes, product configurations, and even existing base building features.

• Product Re-use and Reconfiguration Analysis

Never let good-condition product head to the recycling facility any sooner than necessary. Our team is able to design potential layouts using existing parts and pieces to minimize the requirement to purchase additional new product.

Affiliation with Workplace Alliance (WPA)

At Office Interiors we have a commitment to staying on the leading edge of furniture trends and building code standards.

Office Interiors is part of a North American group called Workplace Alliance (WPA). WPA is a collection of Haworth dealers, one from each major municipality with about 30 member organizations. We meet virtually every month and in-person twice a year. The purpose of this group is to talk about what is happening around North America at the ground level. We find out what works, what is popular and where other group members see challenges.

Working with leading manufacturers like Haworth gives us the opportunity to attend regular training sessions and forum discussions to better educate ourselves on the latest trends. As part of our ongoing collaboration with our suppliers, we facilitate several forms of training exercises throughout the year, either through regular product updates or virtual courses.

No one manufacturer is the same, so we like to get a broad perspective from various sources, such as:

• Office Interiors sends a contingent to Neocon in Chicago every year. Neocon is the largest Contract Furniture trade show in North America and the best spot to see new products and trends.

• We subscribe to publications such as ‘Monday Morning Quarterback’ which is a weekly e-magazine about industry news and trends.

• Our Workspace Manager is responsible for holding to the NS building codes and reviewing them as updates happen.

• We are an active member of the HRM architecture and design community, getting updates on Municipal, Provincial and National regulatory codes, standards and best practices.

Project Management Software

Our process is something that we’re continually working to improve. Adding a project management software into the mix is an example of our latest efforts to help coordinate communication between the office team, field team and the customer. Here’s a little more about this tool:

Fieldwire

Using this application, customers can view virtual plans, make live comments and tag pictures to communicate in real time with the Office Interiors team. Since the software is synced with our operations, any member from our Design team, Furniture Sales Coordinating team or Sales team is notified when an issue or question arises and can address it immediately. This way, we are able to keep our customers involved in the whole process and work together to achieve the most suitable solution for them. Fieldware also serves as a great tool for deficiency walkthroughs as it organizes what needs to be done clearly.

Services Summary - Furniture

A summary of services we are please to offer include:

Design

• Space Planning and Design

• Site and Field Verification

• Installation Drawings and Renderings

• Procuring Mock-ups

• Product Application

• Ergonomic Consultation

Project Management

• Schedule Development

• Coordinating with Architects and Facilities Managers

• Documentation

• Custom Reporting

• Coordinate Deliveries

• Preparing Tagging/Custom Carton Information

• Transportation and Move Management

Order Services

• Order Preparation and Management

• Review and Verify Acknowledgement

• Track and Communicate Status

• Order changes

Installation

• Pre-installation Preparation

• Furniture Assembly

• Furniture Moving and/or Removal

• Punch List and Resolution

• Removal/Recycling/Disposal of Installation Debris

• Refurbishment

Post-Installation

• Warranty service

• Repair

• Product Orientation and Training

We also offer our customers variety of valueadded service that allows them to focus on their core competencies while benefiting from Haworth’s facility and furniture management experience and expertise. This support may come directly from Haworth or through us. Although many of these services are typically fee-based, all can be negotiated based on project volume and contract scope.

Programs for Supporting Facilities Operations

• Refurbishment/Decommissioning

• Maintenance

• Assessing Facilities Performance

• Planning Facilities Strategies

Comprehensive Facility Management Solutions

• Assessing Facilities Performance

• Planning Facilities Strategies

• Managing Facilities Processes

• Supporting Facilities Programs for Assessing Facilities Performance

• Work Process Analysis

• Alternative Office Needs Assessment

• Ergonomic Audit

Meet Your Team

Jim is the founding partner and owner of Office Interiors since 1991 and remains heavily involved in the day-today operations.

He is heavily involved in the community as Past Chair of the Board of Directors of the IWK Health Centre; a member of the 2018 Capital Campaign for Halifax Hospice ($6.5M); a past member of the Executive Committee for the IWK Foundation $50M Capital Campaign and an active supporter of many other local organizations.

Jim holds a Bachelor of Business Administration (BBA) from Acadia University (1982) and a Masters in Business Administration (MBA) from Dalhousie University (1990).

What Mario loves most about a career in sales is building strong working relationship with his clients. Over his decade of sales experience, Mario has learned that those strong customer relationships can only be built on a foundation of honesty and trust.

Mario has worked extensively with the hospitality industry and understands that transparency and effective communication with the client is key to successful projects.

With several years of sales experience, Mallory thrives on building client relationships and translating the client's vision into a productive reality. Mallory understands that transparency and effective communication with the client is key to successful projects, and this is how she fosters client relationships.

Mallory holds a Bachelor of Kinesiology (BKin) from Acadia University (2014) and a Masters in Business Administration (MBA) from Dalhousie University (2017).

She is Dartmouth and Moncton's Furniture sales team leader, demonstrating a very high win ratio and customer satisfaction rating for the projects she has worked on.

With over 13 years at Office Interiors, Cory oversees all furniture operations, ensuring projects are delivered on time and budget.

He holds a Bachelor of Commerce (Marketing) from Saint Mary’s University and a Haworth Project Management Training Program certification from contract furniture industry benchmarking firm Soloman Coyle. Cory’s focus on planning and team coordination has helped achieve an NPS score of 87 for furniture projects in 2024 well above the industry average of 30 to 50.

Meet Your Team (Cont.)

Jaycie Mattatall

Jaycie is an important member of our Account Team, responsible for guiding a project after the sale, including order entry, assistance with delivery scheduling, review of paperwork, deficiency resolution and invoicing.

Her role is to keep a customer’s order progressing on time, liaise with our manufacturer partners for delivery schedules, provide the customer with timely updates on their orders status, ensure any potential deficiencies are swiftly resolved.

Over the past four years, Jaycie has coordinated some of our largest and most complex projects.

Kinnon Fraser Director of Workspace Planning

Kinnon has 15+ years of experience using AutoCAD to ensure no detail is overlooked on any of her projects, over half of which has been with Office Interiors; leading our workspace planning team and guiding all our most challenging or complicated projects.

Besides her experience, of key value to customers is her ability to facilitate live design, which saves time, addresses potential issues in real time, and ensures the customer’s vision matches the result.

Kinnon also has the capacity to provide her customers with high resolution or 3D renderings of projects during the design phase, ensuring a more accurate representation of the customer’s vision for the project.

Her formal training includes a Diploma in Architectural Drafting from NSCC (2007) in addition to product-specific courses and certifications.

Meaghan McKinley

Furniture Sales Coordinator

Over the past six years, Meaghan has been the primary point of contact for our customers from the moment the ink dries on a new project to the final piece is installed to the customer's satisfaction.

She enters orders, tracks lead times, handles warranty and deficiency claims, communicates with freight partners, works with operations to book delivery & installations and generally ensures that the process is as smooth as possible for every customer.

Camille McGraw Workspace Planner

Camille is a key member of our Workspace Planning team looking after our customers in the Maritimes.

Of key value to customers is her ability to facilitate live design, which saves time, addresses potential issues in real time, and ensures the customer’s vision matches the final result.

Camille also has the capacity to provide her customers with high resolution or 3D renderings of projects during the design phase, allowing a more accurate representation of the customer’s vision for the project.

Meet Your Team (Cont.)

Mike has led our installation team for over 25 years and works with the client, PM and GC to ensure delivery and installation go smoothly - the first time. With Mike’s experience with large installations and familiarity with New Brunswick, in particular, he does an excellent job of anticipating any obstacles that may present themselves. He is a dedicated partner of Office Interiors on all our largest and most sophisticated projects. With a lifetime of projects under his belt, there are very few complications that he isn’t able to resolve.

Mike and his team of eight factory-certified furniture installers have extensive training in all Haworth and Lacasse products. They have a breadth of experience, including many successful projects with the Province of New Brunswick, NB Power, UNB, and NBCC.

Meet Your Team (Cont.)

Haworth

Primary Manufacturing Partner

Since the inception of Office Interiors, our partnership with Haworth has been fundamental to our success in creating productive office spaces for our customers. Haworth, a renowned family-owned company headquartered in Holland, Michigan, has been a leader in the furniture manufacturing industry since 1948. Their extensive range of products includes partitions, desks, chairs, tables, and storage solutions, catering to the diverse needs of global workforces.

Our collaboration with Haworth spans decades, rooted in shared values of customer focus, integrity, continuous learning, and delivering results. This partnership enables us to offer innovative solutions that align with the evolving needs of modern workplaces. By leveraging Haworth's expertise and quality products, we ensure that each office space we design enhances productivity and reflects our commitment to excellence. Together, we strive to create environments where businesses can thrive, and team members can perform at their best.

Tim Coyle

Territory Sales Manager – Eastern Canada

Tim has been representing our primary manufacturing partner, Haworth, in the Atlantic Region since 2003. Reporting to the Eastern Canadian team, Tim is responsible for all Haworth sales activities in the Eastern Canada region, encompassing Quebec and the 4 Atlantic Provinces of Nova Scotia, New Brunswick, Prince Edward Island and Newfoundland.

Meet Your Team (Cont.)

h2 Atlantic Agencies

Contract Furniture Representative Group

h2 Atlantic Agencies is Atlantic Canada's largest Contract Furniture Representative Group, representing many of North America's premiere furniture lines, including Groupe Lacasse, Krug, SitOnIt Seating, Workrite Ergonomics and many more. h2 covers all aspects of Indoor & Outdoor contract office furniture, with specialties in the Corporate Office, Government, Health Care, & Education Markets. With over 60 years of combined experience between the two founders of h2 Atlantic Agencies, Scott Hipson and Chris Holland, they are uniquely suited to support any project. As Atlantic Canada's only multi-rep firm, h2 Atlantic Agencies does more than talk about product. Chris and Scott actively work on projects with Office Interiors, including attending site visits and project meetings, taking measurements, preparing drawings and renderings for clients to visualize their space, and much more.

Over the last four years, h2 Atlantic Agencies has spent more than 400 hours on each new Nova Scotia public school. They have assisted with initial project reviews, site visits and measurements, working with TIR/Principals and school contacts on product design and selection, and providing full coloured renderings in the exact finishes to be delivered and installed by Office interiors. Their unique team approach adds a no-cost layer of support and service and a direct connection to the manufacturers to ensure a timely and proper installation. This approach will be carried forward and included in all requirements for the new contract that will now involve more than just collaborative furniture.

Scott Hipson Principal

Scott has over 30 years of dealer and sales management experience, including eight years as a manufacturer agent and 17 years as one of the top-selling reps for the largest contract furniture dealer in Atlantic Canada, Office Interiors. He was entrusted to mentor and provide leadership to the Office Interiors Furniture sales team while personally handling many of the company's largest and most complex corporate and government clients.

Scott's industry experience includes a minimum of 5 years in various sales and sales management positions with each of the industry's three largest Contract Furniture Suppliers, including Steelcase, Haworth, & Herman Miller.

Chris Holland

Chris has been in the contract furniture industry for nearly 30 years, working in installation and service to sales, sales management, and as the dealer principal for his own Haworth contract furniture dealership in Cape Breton. This 'bottom-up' learning process provided Chris with the tools and knowledge to do proper site measurements and drawings in CAD and industry tools like CET/GIZA and manage projects from delivery and installation to deficiency reviews and resolution.

Throughout his career, he has worked on projects throughout the Maritimes. As an added value to this contract, Chris would be travelling to Moncton to assist in executing this critical contract to meet the City’s needs.

Our Sustainability Practices

Our Approach to Environmental Sustainability

At Office Interiors, we value our environment. Our top priority is to create lasting value for our customers by building productive work environments that evolve and endure to promote a better world.

Using our core values to fuel our actions, we are shaping a future that protects the environment and fosters transformational social impact while sustaining a culture where people can feel empowered.

A detailed list of our current sustainability practices is published on our website which walks you through our sustainable policies, programs, and our commitment to social and ecological principles. The webpage can be viewed on our website at www.officeinteriors.ca/aboutus/sustainability/

We believe how we act today protects how we live tomorrow.

Key Initiatives

Environmentally Friendly Products and Services

Some standout eco-friendly products from our manufacturing partners include:

Haworth products are designed to consider the environmental, social, and economic impact through sustainable material choices, waste-reducing engineering processes, avoidance of problematic chemicals and alignment with leading certifications.

One of the noteworthy highlights from their Corporate Social Responsibility Report from the previous year was banning 55 harmful chemicals from their products or as a new source for materials such as PVC, heavy metals, ozone depletes, etc. Another breakthrough in Haworth’s strategy of environmental stewardship in recent years is the production of ‘SEAQUAL YARN’, a fabric produced from repurposed marine and land plastic waste. With nearly identical properties to virgin polyester, SEQUEL YARN can be used as a greener alternative to weave fabrics for furniture upholstery and represents a big step toward fully sustainable products by transforming materials like discarded plastic from environmental hazards to new and different useful creations.

With over 100 products certified under the Business and Institutional Furniture Manufacturer’s Association Product Sustainability Standard (BIFMA) LEVEL program, our partnership with Haworth allows us to provide our customers with the ability to make informed choices.

A second furniture manufacturing partner we collaborate with is Humanscale, who prioritizes the use of recyclable materials like aluminum and steel while consistently evaluating the impact of their products on the environment. According to them, “the best designs in the world achieve more with less”. Staying consistent with this philosophy, their task chairs feature a weight-sensitive recline mechanism with intuitive functionality, minimizing the overall number of knobs, levers, and parts necessary to operate them.

Used Furniture and Equipment Take-Back Program

We offer customers a take-back solution for used office furniture and equipment. More specifically, we reupholster and repurpose used furniture panels. We donated over 100 wooden pallets across communities in Fredericton last year. Additionally, used technology products brought to us are reconditioned for reselling or donating to schools and charitable organizations. This initiative provides our clients with a means to repurpose their furniture, fixtures, and electronic products, diverting the items from landfills.

Recycling Programs

Recycling and resource recovery is an important part of our sustainability efforts. As part of our sustainable business practices, we offer various programs to help you recycle your used products and for our team.

Printer Toners and Cartridge Recycling Program

Most of our current suppliers offer a cartridge return program where they provide prepaid postage labels that customers can fill out and simply place the cartridge in the mail to return their empty consumables. Any containers that our manufacturers do not handle are recycled through our in-house program. This involves us making arrangements with non-profit organizations like the Canadian Diabetes Association, which collects these cartridges and sells them to cartridge recycling companies where the bottles are processed or re-filled. Once we have exhausted every avenue available to us, under the current regulations, the remaining materials are safely disposed of.

We are proud to say that we have successfully recycled more than 90% of the cartridges that have been returned to us.

As a part of our commitment to helping our customers recycle their used toners and cartridges, we’ve put together an article to walk them through some easy and quick ways they can join our mission of creating a greener future.

Equipment Recycling Program

In our ongoing efforts to redirect waste from landfills, Office Interiors runs a recycling program for all equipment sold in the Maritimes. If equipment is not in a condition that can be refurbished for resale or donation, we will salvage any functioning (or repairable) parts from the device. Then, when we are left with no other use for the equipment, we transport the remnant to Dartmouth Metals for appropriate recycling, which consists of separating plastics, metal and even circuit boards.

Conscious Choices in Sourcing

We hold ourselves accountable to minimize the environmental impacts of our activities. This commitment includes prioritizing the use of recycled, renewable, and low-emitting materials, as well as improving energy efficiency at our facilities. We believe that actions driven by our core values are essential in shaping a future that protects the environment and fosters transformational social impact while sustaining a culture where people feel empowered.

Benefits of Working with Sustainability Partners

Partnering with manufacturers who are world leaders in environmentally friendly products allows us to better serve our customers and our planet. We are committed to reducing the environmental impact of our sourcing practices through ongoing collaboration with our suppliers and enhancing traceability throughout our supply chain. This approach offers several benefits:

• Quality and Performance: We begin by assessing the quality, value, and performance of the products we source. This ensures that we deliver world-class products to our customers.

• Collaborative Innovation: Our supply chain is complex, involving procurement of products from over multiple vendors. Collaboration with our vendors enables us to innovate and improve continuously.

• Long-Term Sustainability: Our ability to achieve business objectives relies on having a strong, resilient

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