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Infrastructure Management vs. Business Management Calin Rangu 09.09.2009 Bucharest


Agenda  Our Set-up Unique Advantages Business Service Management Partnerships Clients


Unique Advantages (w/o subcontractors)  Services Integrator  National coverage for Infrastructure Management  Client Management Services –  Maximum 2 hour for reaching the client anywhere over Romania  Between 4 and 12 hours solving time, depending on agreed SLA-s  Just-in-time answer - thanks to a centralized Call Center  Prime – Contractor  Professional IT&C Service


IIRUC Service means:  Over 70,000 equipment in service  Over 20,000 customers  350 employees  120 cars fleet  60 nationwide locations  50 service laboratories  47 nationwide stores  1 national training center  Multiple certifications  East-Europe competence hub  Running international projects (Ukraina, CEE)


RI-T Offered IT Services, strategical vision for Romanian market  3.000 Server  20.000 Corporate Clients  All highway system in Austria IT Operations

Software Solutions

 320 local communities  27 hospitals  25 banks

Outsourcing

Client Management

 40.000 km Network  520 TB Storage  1 Billion Transactions p.a.

Security Services

Output Services

 300 Mio. printed Pages p.a.  Several Data Centers


Business Service Management

4. Automatically detects

Technology

Processes

1. IT Asset Management

2. ITIL Processes

Asset Management & Discovery

Capacity Mgmt. & Provisioning

Incident & Problem Management

Change & Configuration Management

Asset Lifecycle Management

Prediction & automated provisioning

Pre-Incident Problem Resolution

Basic Asset Management

Capacity Planing

Inventory Discovery & Identification

Historical trending and usage reporting

3. Service Level Management Service Level Management

Service Impact&Event Management

Infrastructure & Application Management

Asset Lifecycle Management

Integrated & predictive Service Level Agreements

Linkage of IT servcie delivery to business

Bi-directional connection to business priorities

Multi level Problem & root cause Analysis

Basic Asset Management

End-to-end user based Agreements

Event correlation & operational automation

Centralized automated batch & online Mgmt.

Incident Handling

Inventory Discovery & Identification

Technical Service Level Agreements

Event Monitoring

Component Availability, Scheduling, Performance

Service Level Mgmt

Event Manager

Topology Discovery

Service Desk

Syncronisation

Service Desk Order

Asset Management

Solve Direct Incident & Problem

Impact Manager Business Availability Center

Configuration Management Database (CMDB) 5.Implementation CMDB

6. Business Image

Control


Methodology - IT Service Costs 1 Überarbeitung Datensicherungskonzept Wirkungsbereich: SAN, TSM Kurzfristpotenzial 2008: Potenzial 2009:

IT Service Definition

50 100

Laufende Kosten 2008 SAN Dienstl. RI laufend Dienstl. S& T laufend Hardware (exkl. Wartung) Hardware (Wartung) Software (inkl. Wartung) Leitungskosten RZ-Kosten Nicht aufgeteilt Summe Kosten

TSM

927 927

Potenzialaufteilung 64% 36% 32 18

Anteil % Potenzial 2008 in TEUR

Client Service KPI Region2

SUMME

515 515

1442 1442

100% 50

…..

Plan

Potenzialtracking: kumuliert

SAN

Q1 Q2 Q3 Q4 Summe in TEUR

TSM 3 13 23 32 32

Summe 2 7 13 18 18

Client Service KPI Region1

5 20 35 50 50

9 Reduktion Stundensatz "Consulting extern" (IBM, etc.)

Client Service KPI Regionn

Wirkungsbereich: Consulting extern Kurzfristpotenzial 2008: Potenzial 2009:

0 0

Laufende Kosten 2008 Consulting extern Dienstl. RI laufend Dienstl. S& T laufend Hardware (exkl. Wartung) Hardware (Wartung) Software (inkl. Wartung) Leitungskosten RZ-Kosten Nicht aufgeteilt Summe Kosten Potenzialaufteilung Anteil % Potenzial 2008 in TEUR

0

100% 0

xxx KPI R1….

7 Architekturkonsolidierung

Potenzialtracking: kumuliert Q1 Q2 Q3 Q4 Summe in TEUR

Plan Consulting ext. 0 0 0 0 0,00

Wirkungsbereich: Middleware Kurzfristpotenzial 2008: Potenzial 2009:

29 0

…..

Laufende Kosten 2008

Dienstl. RI laufend Dienstl. S& T laufend Hardware (exkl. Wartung) Hardware (Wartung) Software (inkl. Wartung) Leitungskosten RZ-Kosten Nicht aufgeteilt Summe Kosten Potenzialaufteilung Anteil % Potenzial 2008 in TEUR

Potenzialtracking: kumuliert Q1 Q2 Q3 Q4 Summe in TEUR

Potenzialtracking: kumuliert

Middleware inkl. e-learning 784 429 60 284 71 412 2.040

100% 29

xxx KPI Rn….

Plan Middleware inkl. e-learning 2,9 11,6 20,3 29 29,00

Comparision / Benchmarking / +/- Impression

Qualification of Actions

Budget/Cost Information

Ist Middleware inkl. e-learning

Q1 Q2 Q3 Q4 Summe in TEUR

….. Business Case n

Service Optimisation Measures / Actions

Quantification of Actions

Business Case 1


Service Optimization Overview Centralization

Client

Backbone

Field Service organization Support

Life cycle management

Backup

Core Apps

Data center centralization

IT Governance

Consolidation

Data center consolidation

IT Controlling

Standardization

Service view

Server

Virtualization & Automation

Storage

Supplier Management / contract renegotiation

Type reduction

Standardization Automation SW distribution

Network

Standardization ďƒ  Consolidation ďƒ  Centralisation is the chain of sustainable service cost improvement!

Standardization / Centralization Wide Area Network


Partners


Clients


Thank you for your attention!

SC IIRUC SERVICE SA 7th “Fabrica de Glucoza” Street Sector 2 020331 Bucharest Romania

Tel.: +40-21-232.25.21 Fax: +40-21-232.25.26 Mail: office@iirucservice.ro www.iirucservice.ro


3. IIRUC - Infrastructure Management vs. Business Management