IT Services optimization in the context of economic and financial crisis
Constantin Viorel MARIAN Executive Director for Technical Division Bucharest, 17th of June, 2009
Agenda History and Present: IIRUC Service and R-IT Corporate Outsourcing Responds to Economic Crisis Financial Crisis Brings New Opportunities to Service Outsourcing Sector What IIRUC Service can do?
History and Present
Raiffeisen Informatik Group 2009’s turnover: Over 1 billions EURO
1968: the original IIRUC company was established 1991: IIRUC-SA was registered as a shareholding company out of the original IIRUC company 2004: IIRUC SERVICE SA was established, based on the traditional IIRUC SA company 2008 (February): Raiffeisen Informatik Austria (R-IT) , the second largest IT service provider in Austria, achieved the sole control over IIRUC SERVICE SA 2008 (October): Approval of the Master Plan for the company development 2008 (October): Opening new Headquarter with a Data Center facility and a central Call Center dept. 2008 (December): Position IIRUC Service as IT prime contractor for equipment acquisition and services 2009 (January): Set-up the IT security business line 2009 (February): Set-up of the Integrator business line with global partnerships (e.g. Nexans, Molex, Cisco, Alcatel) and services partnership (Romtelecom, Vodafone, Datek Telecom, etc.).
What IIRUC Service means: Over 25,000 customers Over 70,000 equipment in service East-Europe competence hub Running international projects (Ukraina, CEE) Multiple certifications 350 employees 120 cars fleet 60 nationwide locations in 8 areas 47 nationwide stores 50 service laboratories 1 national training center
Raiffeisen Informatik Offered IT Services, strategical vision for Romanian market 3.000 Servers 20.000 Corporate Clients All highway system in Austria IT Operations
320 local communities 28 hospitals 25 banks 40.000 km Network
520 TB Storage 1 Billion Transactions p.a. 300 Mio. printed Pages p.a. Several Data Centers
Corporate Outsourcing Responds to Economic Crisis Most information systems departments around the world in 2009 will be faced with tighter budgets than those initially expected. In this context, the outsourcing of IT services appears as a way to better capitalize on available resources (also for companies that up to now had not seriously considered it before). Outsourcing = delegating the supply of equipment and services to third parties through the terms of service-level agreements Benefits for companies: â€˘ gives them a way to provide service levels that guarantee competitiveness, â€˘ keep costs under control.
Financial Crisis Brings New Opportunities to Service Outsourcing Sector Outsourcing could save companies money, if it is leveraged properly. • Drives down the current costs of performing a service. Allows companies to leverage immediate cost of labor differences to accomplish the same work. • Catalyzes internal change. The requirement to integrate internal teams with external providers mandates greater discipline in project management, application development and integration, and overall IT operations (ITIL). • Improved purchasing methods, including competitive procurement and benchmarking, can reduce average bill rates, usually by as much as 10% annually. • Consolidating providers allows companies to control and manage risk, including legal, financial, and performance risks that are inherent working with third parties.
Financial Crisis Brings New Opportunities to Service Outsourcing Sector (cont)
In the same time outsourcing offers risk management by SLA based contracts. In this case, as a collateral benefit, organizations are optimizing existing relationship and leveraging outsourcing as a tool to improve internal performance. Near future prognosis shows that "74% of organizations expect outsourcing to remain at the same level or increase because of the economic crisis.â€œ (according to International Association of Outsourcing Professionals - IAOP)
What IIRUC Service/Raiffesien Informatik can do? 1. Partnership 2. Know-how 3. Professional Services 4. Product related Services 5. Operational related Services
Thank you for your attention!
SC IIRUC SERVICE SA 7th “Fabrica de Glucoza” Street Sector 2 020331 Bucharest Romania
Tel.: +40-21-232.25.21 Fax: +40-21-232.25.26 Mail: email@example.com www.iirucservice.ro