OUR SERVICES
Our Services
Why We’re Here
We believe later life should be lived, not endured. That every person, no matter their age, deserves days filled with purpose and connection.
For too many older people, life can start to shrink. Friends are harder to see, health challenges creep in, and everyday tasks feel like uphill climbs, and we exist to change that story.
How We Make It Happen
At Age UK Lancashire, we ’ re more than a charity; we ’ re a lifeline, a listening ear, a friendly face, and a source of reliable support. We work across the county to help older people stay independent and live well. Whether that’s through practical help in your home, specialist advice, social clubs, wellbeing activities, or simply making sure someone knows that they matter, we ’ re here.
What Guides Us Every Day
Ourvalues aren’t just words on a wall. They’re the heartbeat of everything we do at Age UK Lancashire:
We care. We listen, we respect, we include.
We go above & beyond. Good enough isn’t enough we aim for excellent in every interaction. We innovate. We’re always asking, “How can we make this better?”
We take responsibility. We own our actions and their impact, as individuals and as a team. We’re proud. Proud of the difference we make. Proud to serve the people of Lancashire.
The Difference We Make
We’re many things to many people:
To some, we ’ re a trusted adviserwhen life throws up tough decisions.
To others, we ’ re the only friendly conversation they’ll have that week. And to many, we ’ re the reason they can still live the life they choose.
We don’t just support people in later life, we help them thrive.
Where We Are
Day Clubs
Community Groups
Support At Home
Integrated Care Programme
Living Well Support
Day Clubs
Home-from-home for them, and peace of mind for you.
Caring for an aging loved one is an act of devotion, but it’s also overwhelming. We get it. You want them to be safe, and happy, but some days, it feels like too much. That’s where we come in. Our Day Clubs provide more than a break; we create joyful days that lift the pressure from your shoulders, safe in the knowledge you ’ ve made the right decision.
You’re loved ones can rely on:
A Warm, Welcoming Community
Our centres are safe and inclusive spaces where adults aged 50+ can laugh and feel at home. Not institutional, but personal.
Activities That Matter
Every activity, from crafts to music, reminiscence, or gentle movement, is tailored to meet physical, social, and cognitive needs.
A Nutritious Meal, Shared Together
Every day includes a freshly prepared lunch where we eat together and refuel before the afternoon's activities commence.
You can rely on:
Time to Breathe
Whether it’s work, errands, a quiet cup of tea, or even attending one of our carers groups, you’ll have space to recharge, guilt-free.
Confidence and Peace of Mind
You’re not handing over responsibility, you ’ re gaining a team. Our experienced and caring staff treat every person like family, ensuring a seamless home-from-home feel.
Support That Works With You
We collaborate with you. Every member is matched with a dedicated keyworker and will have a personalised plan built around their unique needs.
We understand this might feel like a big leap foryou and foryour loved one. That’s whywe offer a free taster day It’s a gentle way just to explore what a daywith us feels like The smiles, the care, the companionship. No obligation. No hard sell. Just a chance to decide togetherwhywe’re the right fit foryou.
Whetheryou're curious or concerned, we're here to talk. We’ll guide you through your options, and should you need it, help you take that first step with confidence. Sometimes, just one good day can change everything
“The people of Ormskirk are lucky to have a centre like this with such caring, thoughtful staff.”
“Staffwere respectful and professional… the manager ’ s passion was obvious.” “A relaxed, happy atmosphere. It was clear staff truly understood and cared for members.” -Families like yours
We’ve put together a series of short videos to give you just a glimpse of what a day at one of our centres looks like. Book a taster session today, what are you waiting for!?
Ormskirk Day Centre
Garstang Day Centre
Nelson Day Centre
Morecambe Day Centre
Living Well Support Service
Back on your feet, on your terms.
When you or a loved one comes home after a hospital stay or faces a major life change things can feel uncertain Who’s going to help? What needs doing? And howwill you stay safe?
Our Living Well Support Service is here to help you stay in control and feel confident at home, whetheryou’re returning from hospital, dealing with illness, or just need support to avoid being readmitted. Age UK Lancashire offers practical help and emotional reassurance, exactlywhen and where you need it.
We offer two flexible levels of support because we understand that no two people need the same service.
Tier 1: Getting Home Safely
Up to 3 hours of personalised support. This includes help with transport, a friendly face to welcome you back, and a home assessment to make sure everything’s safe and manageable from day one.
Tier 2: Staying Independent, Day by Day
Up to 15 hours of follow-up support tailored to you We help with:
✔ Home safety checks and minor adjustments
✔ Falls prevention and mobility support
✔ Medication reminders
✔ Benefits and financial advice
✔ Help to access local services and community links
✔ And someone to talk to because emotional support matters too
Our team knows that getting better isn’t just about medicine, it’s about confidence and comfort. That’s whywe focus on what really matters to you. Everyvisit is about restoring independence, not taking it away. Ifyou or a loved one needs short-term support after a hospital stay or during a difficult time, we're readywhen you are.
Coming home should feel like the next step to recovery, not another hurdle to overcome so let’s help you feel at home again.
To find out more about this service please click the button below or call 0300 303 1234
Support at Home
“I don’t need help.”
We hear it all the time. And truthfully? We understand. Asking for help isn’t easy, especially when you ’ ve perhaps been independent your whole life It can feel like giving up control or admitting you can’t manage anymore But getting a little help at home isn’t giving up anything It’s choosing support that works for you, not around you.
Our Support at Home service is personal, flexible, and always respectful. We’re here to make life easier, not take over. Whether it’s a bit of cleaning, help with the shopping, setting up a video call with your grandchildren, or just someone to share a cuppa with, we ’ re here to help you stay you. No blue uniforms. No fuss. Just real people who care.
What We Can Do:
We tailor each and everyvisit to your needs. Some of the ways we can support you include:
Light cleaning, laundry, and meal prep.
Running errands and doing the shopping (or coming with you).
Help with letters, bills, or online tasks.
Friendly chats or trips out for coffee.
Getting ready for holidays (like putting up decorations).
Reminders and check-ins for peace of mind
Accepting help isn’t always about what you need and sometimes it can be about giving your family peace of mind. When they know someone they trust is checking in, and helping out, theyworry less and you stay in control.
All our team members are:
DBS-checked.
Fully trained and insured.
Carefully matched to suit your needs. We’re also part of the Safe Trader Scheme, so you can feel secure letting us into your home.
No Pressure, No Commitment
Whetheryou’re ready to get started or just want a chat about howwe work, we ’ re here when you ’ re ready, because staying independent doesn’t mean doing everything alone.
Retirement Planning
Your retirement won’t plan itself.
You’ve worked hard for decades. Now’s the time to make sure the years ahead are as rewarding as you ’ ve imagined. Our Retirement Planning Workshop is your step-by-step guide to creating the lifestyle you want, covering finances, health, and howyou’ll spend your time when work is no longer the main event.
The Workshop at a Glance:
Led by a local solicitor, financial advisor, and health trainer, each session gives you expert advice in plain language, focused on the needs of later life. You’ll leave with a personalised action plan you can put into practice right away.
We cover three key areas:
Financial & Legal MOT – make sure your money and paperwork are working foryou.
Health & Wellbeing – stay active, energised, and independent.
Using Your Time – explore new hobbies, volunteerwork, travel, and ways to keep your days meaningful.
Who It’s For?
Ourworkshops are perfect ifyou’re planning to leave employment in the next 5–10 years, but the earlieryou start, the better. Even if retirement feels a long way off, this is your chance to get ahead.
What You’ll Walk Away With:
After the workshop, you’ll:
Feel confident and informed about your future. Be ready to make the most of life afterwork. Know how to talk openlywith your employer about your plans.
Ready to Start Your Best Chapter Yet?
You’ve earned your retirement. Now make sure it’s everything you want it to be.
Download our full workshop guide here: Pre-retirement booklet – PDF Call 07807 338 783
Email yourfuture@ageuklancs.org.uk
Make an online enquiry
Words of Wisdom From Those Who’ve Been There
When it comes to planning for retirement, advice is everywhere: blogs, books, and experts. We thought, who better to ask than the people already living it?
We spoke with retirees from across Lancashire and asked them three simple questions:
1.What’s the best thing about retirement?
2 What’s been the biggest challenge?
3.What advice would you give your younger self about planning for later life?
Their answers are honest and sometimes surprising. Who better to hear from than people who’ve navigated the change and are now making the most of every day?
Watch the video below and see for yourself why their words might just change how you think about your future.
Retirement Planning
We also offer bespoke retirement planning workshops for businesses, find out more here.
To find out more about this service please click the button below or call 0300 303
Good Day Calls
A friendly voice, a lifeline of connection.
Some days can feel very long when there’s no one to talk to. A friendlyvoice, someone who asks howyou are and really listens, can make a world of difference. That’s why Age UK Lancashire’s Good Day Calls service exists. No one should feel forgotten, no matter their age or circumstances. A regular, friendly phone call can ease loneliness and make the day feel a little brighter.
More Than Just a Call
Our trained team doesn’t just “check in” they care. Each conversation is personal and unhurried. We can talk about your day, share a laugh, listen to worries, and, when needed, point you towards other services that you may benefit from, such as practical home support to social activities you might enjoy.
For some people, we may be the onlyvoice they hear that day, and for many, we ’ ve become a trusted friend on the other end of the line.
How It Works:
Who it’s for: Lancashire residents aged 65+, with priority given to those who are housebound or isolated.
What you get: Regular phone calls from our friendly team, offering companionship, and signposting to further help ifyou need it.
When we ’ re available to call: Five days a week, all year round (except Christmas week)
Cost: Free!
Because No One Should Feel Alone
We know that for some older people without regular contact from family or friends, Good Day Calls can be a lifeline, offering a sense of belonging to the outside world.
Ifyou, or someone you know, could use a friendlyvoice in their life, call 0300 303 1234 to find out more.
Community Engagement
Because help should come to you, not the other way around.
Not everyone knows where to find help. That’s whywe don’t just wait for older people to come to us; we go to them. Our Community Engagement Manager is the friendly face you’ll see at local events, community gatherings, and networking meetings, making sure that older people, their families, and our communities know exactlywhat support is available and how to get it
Why We Do It
We believe no one should miss out on the advice and services that can make later life better, but too often, the people who could benefit most simply don’t knowwhat’s out there. That’s where our community engagement initiatives bridge the gap.
How We Make It Happen
We workwith:
Local groups & clubs - Sharing information and listening to what people like you really need. Businesses & charities – Partnering to develop projects that make a real difference. Communities & networks – Joining forces to improve wellbeing and promote inclusivity.
From attending coffee mornings to speaking at forums, every conversation is a chance to connect someone with the life-changing support available to them here in Lancashire.
Action AND Awareness
Our outreach helps to:
✔ Reduce loneliness and isolation.
✔ Boost health and wellbeing.
✔ Build bridges between generations.
✔ Stand up for older people’s rights and concerns. Every interaction brings us closer to a Lancashire where older people feel seen, understood, and supported.
Ifyou’d like to speak to our Community Engagement Manager or find out more about ourwork in your area, get in touch using our online enquiry form.
Will Writing
Your wishes, your way.
Making a Will isn’t just paperwork; it’s a promise to the people and causes you care about most. It ensures that your home, your savings, and your personal possessions are passed on exactly as you intend, relieving your family of the stress and uncertainty often found during an already difficult time.
Through Age UK Lancashire, you can have a basic Will written for a suggested donation of just £100 for one person or £180 for two*, which is half the usual cost. Every penny ofyour donation goes straight back into helping fund ourvital work supporting older people in the community.
Why Now?
You should consider making a Will ifyou:
✔ Own a home or other property.
✔ Have children or grandchildren.
✔ Live with a partner but are not married.
✔ Run a business
✔ Have savings, pensions, or investments.
Without a Will, your estate will be divided according to legal rules which may not align with your wishes.
Professional, Accessible, Local.
We workwith accredited solicitors across Lancashire, many ofwhom can offer home visits for those unable to travel. OurWill Writing Clinics are available throughout the year. You can find upcoming dates here.
(Appointments last up to 30 minutes. More dates announced throughout the year.)
Step 1: Request our free information pack. This includes details ofyour nearest clinic and what to bring.
Step 2: Bookyour slot and make your suggested donation.
Step 3: Attend your appointment and take the first step towards securing your legacy.
Leave a Legacy of Kindness.
If you already have a Will, would you consider leaving a gift to Age UK Lancashire? Legacy gifts have helped us connect over 11,000 older people with support each year, from our Dementia Services to answering 10,000 calls from those in need.
Translation Support Available.
For those whose first language isn’t English, we work with Lifeline Language Services to offer translation in over 30 languages. Virtual translation starts from £60+VAT, face-to-face from £150+VAT. Please enquire when booking.
Will Writing
Find out about our will writing clinics by watching the above video.
To find out more about this service please click the button
Dementia Services
Living well with dementia starts with the right support.
If you ’ re caring for someone with dementia, or living with it yourself, you already know the reality:
3 in 5 people affected by dementia say they haven’t had enough support in the past year. Families often feel forgotten and exhausted while struggling to navigate confusing systems. Too much dementia care across the UK is inconsistent, with big gaps in training and quality.
It doesn’t have to be this way. Support should feel personal and consistent, and here in Lancashire, it does.
Our Dementia Services in Lancashire
At Age UK Lancashire, we ’ re here to make sure you and your loved ones never feel invisible All our services are free of charge (though waiting lists may apply).
1-to-1 Post-Diagnostic Support
Our Dementia Services Team visits you at home to understand your needs and create a tailored plan for living well.
Cognitive Stimulation Therapy (CST)
A free 12-week programme proven to boost mood, maintain abilities, and improve connections. CST is the only non-medical treatment recommended by NICE for dementia.
Social Connection and Support
We host a wide range of community groups across the county. Find a local group by clicking here.
Training & Community Awareness
Dementia Awareness Training for local businesses and groups.
Dementia-friendly events like tea dances and outings.
Partnerships with organisations and councils to strengthen local support.
Why Families Trust Us
We listen first: every plan begins with your story.
We see the whole picture: dementia affects memory, but also emotions, relationships, and daily life.
We stand with carers: offering respite and advice from a community of people who really understand.
We don’t stop at ‘good enough’ our goal is for every person living with dementia in Lancashire to feel supported and connected.
Take the Next Step Today
If you or someone you love is living with dementia, you don’t have to face it alone.
Complete our online referral form here.
Explore the range of dementia services Age UK Lancashire offer by watching the above video
Dementia Services
To find out more about this service please click the button below or call 0300 303 1234
Community Groups
Connecting you with people like you.
Across Lancashire, our community groups bring people together to share stories and simply enjoy good company. Whether you ’ re caring for someone, or just looking for a friendly environment there’s a place for you here.
Our groups are safe, welcoming spaces where you can:
Meet others who really understand what you ’ re going through.
Hear from guest speakers and local experts.
Discover helpful information and advice.
Enjoy sessions that lift your day.
We work closely with local partners and organisations to make sure every session offers something worthwhile from practical guidance to friendship.
To find a group near you or learn more about what’s happening in your community visit our website
Information & Advice
Because peace of mind matters.
Our Information and Advice team are here to help you make sense of life’s practicalities from understanding what you ’ re entitled to, to finding the right support when you need it most.
We offer free, confidential advice on:
Welfare benefits and full benefit checks.
Social care and housing options.
Scams awareness and staying safe.
Managing energy costs.
Local services and community support.
If there’s something we can’t directly help with, we’ll make sure you ’ re connected to someone who can through trusted partners, or our own specialist services.
We also work alongside local authorities to help distribute the Household Support Fund, ensuring vital help reaches those who need it most Our friendly helpline is open Monday to Friday, 9:30am – 4:00pm
Who can use this service?
Ifyou live in Lancashire and are of state pension age, this service is here foryou.
We operate five days a week, and in some areas, depending on staff availability, we can also offer home visits.
Get in touch
Ifyou’d like help finding the right support, our team are ready to listen.
find out
Integrated Care Programme
Independence isn’t about doing everything alone; it’s about having the right help when you need it.
This service supports people aged 50 and over who may be living with long-term health conditions, a high frailty score, or are at risk of unplanned hospital admissions. We help people access the right services and support to manage their health and wellbeing so that they can stay independent and connected in their communities
How it works
Our Personal Independence Coordinators (PICs) work alongside each person to understand what truly matters to them, their goals, priorities and aspirations. Together, they create a personalised plan around the individual’s lifestyle designed to promote wellbeing every step of the way. Over a typical 12-week support period, we focus on practical steps that make a lasting difference, addressing both physical and emotional wellbeing, and helping people regain independence.
It’s about more than care, it’s about empowerment. We help people take control, make choices that suit them, and live as independently and meaningfully as possible.
Who can access the service
This service is available to East Lancashire residents aged 50+ who are identified as being at increased risk of an unplanned hospital admission
This may include those who:
Have long-term health conditions.
Have had recent unplanned admissions.
Have a frailty score of 5 or above.
Need a high level of intervention.
Are being discharged through the Integrated Discharge Service (IDS) or directly from hospital wards.
The service operates Monday to Friday, 9:00am – 5:00pm and referrals can be made by email, telephone or post. Referral forms are available in both Word and EMIS formats.
Make an online enquiry here
