Age UK Lancashire Annual Report 2024/25

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ANNUAL REPORT 2024-2025 Registered Charity Number 1142294

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CONTENTS 0300 Customer Services Helpline....................................................................................................................................................................................................... 8 Dementia Services.................................................................................................................................................................................................................................. 10 Good Day Calls........................................................................................................................................................................................................................................ 12 Information & Advice............................................................................................................................................................................................................................ 14 Digital Inclusion...................................................................................................................................................................................................................................... 16 Scams Awareness................................................................................................................................................................................................................................... 18 Footcare.................................................................................................................................................................................................................................................... 20 Integrated Care Programme................................................................................................................................................................................................................ 22 Living Well Support Service.................................................................................................................................................................................................................. 24 Support at Home.................................................................................................................................................................................................................................... 26 Day Services............................................................................................................................................................................................................................................. 28 Connecting Veterans............................................................................................................................................................................................................................. 30 Parkinson’s Project................................................................................................................................................................................................................................. 32 Community Engagement..................................................................................................................................................................................................................... 34 Retirement Planning.............................................................................................................................................................................................................................. 36

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CONTENTS Fundraising.............................................................................................................................................................................................................................................. 38 Grants and Contracts............................................................................................................................................................................................................................ 40 Legacies, Donations & Will Writing.................................................................................................................................................................................................... 42 Our People & Volunteers....................................................................................................................................................................................................................... 44 The Big Get Together.............................................................................................................................................................................................................................. 46 Volunteer Awards.................................................................................................................................................................................................................................... 48 The Environment.................................................................................................................................................................................................................................... 50 Our Culture............................................................................................................................................................................................................................................... 52 Structure, Governance, Management & Administration............................................................................................................................................................... 56 Reporting & Performance..................................................................................................................................................................................................................... 58 Management........................................................................................................................................................................................................................................... 60 Our Trustees............................................................................................................................................................................................................................................. 62 Risk Management & Business Continuity.......................................................................................................................................................................................... 64 Our Strategy.............................................................................................................................................................................................................................................. 66 Administrative Information................................................................................................................................................................................................................... 68 Our Finances.............................................................................................................................................................................................................................................. 70 Independent Auditor’s Report............................................................................................................................................................................................................... 73 Statement of Financial Activities (including income and expenditure account)....................................................................................................................... 76 Balance Sheet........................................................................................................................................................................................................................................... 78 Statement of Cash Flows........................................................................................................................................................................................................................ 79 Notes to the Financial Statements....................................................................................................................................................................................................... 80

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A MESSAGE FROM OUR CHAIR Welcome to Age UK Lancashire’s Annual Report for 2024/25. It is my privilege, as Chair, to reflect on a year that has been defined by growth, collaboration, and an unwavering commitment to supporting older people across our communities.

Over the past year even in the tough operating environment, we have continued to expand and adapt our services in response to increasing demand across all parts of county. Our focus has remained clear: to ensure that older people in Lancashire receive the right care, timely advice, and companionship they need to live well, independently, and with dignity.

A particular highlight has been the strengthening of our partnerships with local organisations. By working more closely together, we have been able to provide seamless and holistic support, reaching more people and tailoring our services to meet the diverse needs of our communities.

We are especially proud of the progress made in our Support at Home service, dementia support initiatives, and our Information and Advice provision. These core services are making a real difference to the daily lives of older people and their families, offering practical help, reassurance, and real support when it is needed most.

None of this would be possible without the dedication and passion of our staff and volunteers. Their commitment, energy, and kindness are at the heart of Age UK Lancashire and remain the driving force behind everything we do.

As we look back on the past year, we are proud of the positive impact we have achieved together. Looking ahead, we are determined to build on these foundations, embracing new opportunities and strengthening our role as a trusted partner and advocate for older people across Lancashire.

Thank you for your continued support as we work towards creating a community where older people are valued, respected, and supported to live their best lives.

Best wishes

Victoria

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A MESSAGE FROM OUR CEO It gives me great pleasure to share Age UK Lancashire’s Annual Report, which reflects a year of progress, resilience, and renewed ambition.

Throughout the year, we have continued to deliver high-quality services that support older people to Live Their Best Later Life whilst also making forward-looking decisions to shape a stronger future for the charity.

In January 2025, we proudly reaffirmed our valued relationship with Age UK by signing a new Partnership Agreement. This marks our ongoing commitment to collaboration and shared purpose, ensuring we continue to benefit from being part of the national network.

One of the most significant decisions we made this year was to exit our own retail operations and entered into a new partnership with Age UK’s national retail network. While not an easy decision, it enables us to focus our energy and resources where they can have the greatest impact - on delivering frontline services. This change takes effect from April 2025. We are deeply grateful to the staff and volunteers who contributed so much to our shops over the years. Although we no longer operate our own stores, we remain actively invested in the future of Age UK’s retail network and will continue to benefit from 40% of the profits generated through the sale of donated goods in those shops, thanks to our ongoing partnership.

Alongside this, we undertook a thorough review of our 2022–2025 strategy. Rather than starting from scratch, we recognised the strength and relevance of our current direction and made the decision to refresh and extend the strategy through to 2027. This extension allows us to build on our achievements while adapting to the changing needs of the people we support.

None of this would be possible without the dedication, compassion, and professionalism of our incredible staff team and volunteers. Their commitment to older people, is the driving force behind everything we do. We are deeply thankful for their contribution and proud of the impact we’ve achieved together.

As we look ahead, we remain focused and optimistic - ready to meet the future with confidence and care.

Teri

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89,201 Individuals reached across Lancashire including older people, carers and family members

33,351

539

0300 helpline enquiries to support with a range of health and care issues, claiming benefits, housing and signposting to local services

Individual advice appointments held by our Information and Advice team

£2.3 million

9,004

235,000

Claimed in previously unclaimed benefits for older people, and improving their quality of life. (£2,328,232.57)

People supported to live independently at home after a hospital stay through our Living Well Support Service

Miles travelled by our Living Well Support Service to support service users.

31,000 Hours provided by 110 volunteers helping older people in Lancashire

742 People have been supported to be more digitally confident through our Digital services

50,204 Hours of respite and care through our Day Club sessions across Lancashire

373 People supported through 1-2-1 and group sessions in our Dementia services and CST

147 Veterans were connected through our Veteran’s Service

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530

1,003

6,233

38,570

People had their mobility and foot hygiene improved through our Footcare Service.

People were supported to manage their long-term illness and live independently at home

Good Day Calls’ were made to isolated and vulnerable people in Lancashire

Hours of Support at Home were provided to help older people remain independent and comfortable in their own homes

1,873

3,431

People have benefitted from attending scams awareness talks and 144 people received 1-2-1 sessions

People have been signed up to Electricity Northwest’s Extra Care Register through Age UK Lancashire

22 Individuals and carers were supported through our Parkinson’s Project

225 Adults have been supported through 51 WeVolve mental health sessions.

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0300 CUSTOMER SERVICES HELPLINE

"Absolutely wonderful, beyond any expectations. Thank you so much."

“Brilliant service, best there is.”

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The team serve as a gateway into the entire organisation and we are often complimented on being more accessible than many other organisations due to our Helpline (0300 303 1234). The service is now available 9.30am to 4pm, Monday to Friday. This change has been made to reflect the overall call patterns, and the gradual shift to more digital methods of contact, such as web enquiries and email. Customers are able to contact the service by telephone, email, or through the website. The team aim to return calls the same day, and other contacts are responded to, within 48 hours.

Advisers consider the Customer’s presenting issue and explore the wider picture to identify other areas of possible support. From there, they will agree action with the customer and obtain any required consents, before making any internal/external referrals or on behalf of the customer.

Records show that the most popular topics are information or questions about a specific service, local Age UK Lancashire services, support with form completions and requests for benefit checks.

Over the last 12 months, our Customer Services Team has undergone a number of positive changes including the recruitment of three new members of staff, and the installation of an entirely new telephony system.

14,337

4,580

37

Calls Answered

Referrals Made

Referrals For One Person 9

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2024/2025 has been a busy year! In addition to delivering our commissioned services (one-to-one post diagnostic support and Group Cognitive Stimulation Therapy) in West Lancashire, Chorley and South Ribble, the team continues to raise awareness, challenge stigma, and provide opportunities for people with dementia to engage socially. This has been achieved through: Strategy: ·AUKL Dementia Services have co-produced the Pan Lancashire Dementia Strategy working with other stakeholders to set out our intentions and commitment to improving the lives of people with dementia and their carers across Lancashire and South Cumbria.

Social: ·Delivered monthly social groups for people with dementia and their care partners. ·Implemented a Young Onset Walking programme for people with dementia under the age of 65. ·Delivered a program of events throughout Dementia Action Week 2024. ·Escorted 12 older people to Morrisons Southport for a 3-course Christmas Dinner. ·Co-designed and created a ‘Reminiscence’ Garden at Chorley Flower Show, where we were awarded ‘Silver’ in the Community Garden category Engagement: ·Attended monthly Post Diagnostic Clinics hosted by the Memory Assessment Service. ·Presence at monthly Dementia Hubs across the County, providing practical/emotional support and advising of local support services. ·Celebrated ‘National Social Prescribers Day’ working in collaboration with social prescribers.

Training: ·Delivered Dementia Awareness Sessions to 38 new Age UK Lancashire staff and 29 existing staff. ·Members of the Dementia Services Team undertook Carers Awareness training delivered by Lancashire Carers and Last Days Matter training hosted by St. Catherine's Hospice.

273

456

1,635

Individuals Supported

Onward Referrals

Hours of f 1-2-1 post diagnostic support

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DEMENTIA SERVICES

" You provide so many wonderful opportunities for us both to get involved and have some normality and fun in our lives which is incredible, and a huge blessing, and for that I am eternally grateful!! I want to personally thank you from the bottom of my heart for being on this difficult, and at times extremely sad and challenging journey with me, it means the world to me to have your care, understanding, wisdom and support and I know it means the world to mum too. Long may your wonderful work continue."

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GOOD DAY CALLS

GOOD DAY CALLS

Our small, but mighty team has continued to support Lancashire residents who are lonely or isolated; many of whom are house-bound and live alone and have limited contact with the world outside their homes. The two staff working on this service telephone 90 clients each during the course of each week, developing nurturing relationships with the people they support for as long as they need it.

The purpose of the calls is to ensure older people feel connected, with the opportunity to have an informal chat about their day. The call also includes a health and wellbeing check, and the service often gives information on other services that might be able to support with specific situations.

Clients report that they look forward to their weekly call, which gives a boost to their overall well-being.

We are proud to have been supporting a number of clients since the service was established back in 2020 during the lockdown period of the COVID-19 pandemic.

“Life can be difficult, the older you get. Knowing I have the Good Day Calls Service calling me regularly, eliminates my anxiety as I have the same friendly voice calling me for a natter, which boosts my confidence and cheers me up no end. The support from AUKL has been exceptional and I have a lot to thank them for, and grateful to all the wonderful staff at Age UK Lancashire!”

6,223

116

53

Total Contacts

External Referrals

Internal Referrals

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Our small, but mighty team has continued to support Lancashire residents who are lonely or isolated; many of whom are house-bound and live alone and have limited contact with the world outside their homes. The two staff working on this service telephone 90 clients each every week, developing nurturing relationships with the people they support for as long as they need it.

The purpose of the calls is to ensure older people feel connected, with the opportunity to have an informal chat about their day. The call also includes a health and wellbeing check, and the service often gives information on other services that might be able to support with specific situations. Clients report that they look forward to their weekly call, which gives a boost to their overall well-being.

We are proud to have been supporting a number of older people across Lancashire since the service was established back in 2020 during the lockdown period of the COVID-19 pandemic.

She initially decided to have a friendship call on a temporary basis whilst recovering from her injuries, but as she enjoyed the social interaction, she now receives regular calls. Being supported by the Good Day Calls service for almost two years has had a positive impact on her mental health, as she no longer feels forgotten; instead, she feels blessed. The calls have alleviated her loneliness and provided reassurance, as regular contact is made at a suitable time for the client.

- Service user story

6,223

116

53

Total Contacts

External Referrals

Internal Referrals

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Over the last 12 months, the Information & Advice service has continued to deliver advice to Lancashire residents who are of State Pension age, in key areas of welfare benefits, social care, housing options and local services. In addition, advisers support clients to make any claims for benefits identified, as well as details of any additional entitlements.

Advice has been delivered face to face, at office appointments, or over the telephone, considering the client’s individual needs, as well as remaining both cost, and time efficient.

The government’s announcement of the withdrawal of the Winter Fuel Payment in late Summer 2024 for people not receiving Pension Credit, forced a temporary change to the service offer so that we could maximise the number of people we were supporting. We shifted our focus to carry out benefit checks for as many older people as possible, so any qualifying benefits could be claimed before the December deadline. During this time, we continued to offer light-touch support with form completions, by issuing support packs with easy-to-follow guidance and signposting to other organisations. The service has also played a key role in supporting individuals to access the Household Support Fund via Lancashire County Council which has been particularly needed this year.

As soon as the December deadline passed, we resumed our usual service, which includes a holistic assessment taking into account living arrangements, and possible entitlements for partners/carers, and onward referrals where appropriate and agreed with the client.

We achieved our aim this year ensuring our clients are fully aware of their entitlements and are supported to maximise their income. We have been delighted to have been able to increase our team to include two additional advisers thanks to the generosity of our funders.

539

467

37

Advice Sessions

Clients Supported

Total Benefits Identified

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INFORMATION & ADVICE

“Thank you for all your help! It has made a massive difference to our quality of life and health and wellbeing. We do not feel as isolated now and know where to turn to for help & advice. We will definitely recommend Age UK Lancashire. We have the highest praise for Age UK Lancashire.”

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DIGITAL INCLUSION

“Valerie has been helping me with my NHS app and phone/computer problems linked to my borderline severe hearing loss (plus eye and manual dexterity problems) ... Of course, some old people are digital whizz kids, but many are not. Digital aggravation, rage and frustration, is the worst thing about getting old.... This is a wonderful scheme, and I hope the service continues.”

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Over the past year, Age UK Lancashire's Digital Inclusion Service has continued to make a significant impact across the county, supporting hundreds of people aged 18+ to become more digitally confident and connected.

This year marked the successful conclusion of our two-year Digital Inclusion Project, most recently funded by NHS Lancashire and South Cumbria ICB. One of the standout developments has been a shift in understanding that digital inclusion is deeply tied to financial inclusion. For example, this year our Digital Navigators encountered multiple cases where clients were unknowingly paying for unsuitable or overly expensive broadband contracts. We advocated on their behalf, securing fairer, more appropriate deals making a tangible difference not just digitally, but financially.

A major highlight this year was securing a smooth referral pathway with a couple of local GP practices. This has resulted in a steady stream of referrals to support patients in using NHS apps and accessing online health services. We also streamlined our internal approach, making our service more efficient. Our small team of four Digital Navigators regularly supported up to three clients per day, compared to one or two previously.

The service delivered 742 digital support sessions during the reporting period. Sessions were highly individualised, covering everything from video calling loved ones and online shopping, to using smart TVs and accessing digital health tools.

Our work has been vital in helping people stay connected, informed, and independent – and we’re incredibly proud of the lasting impact we’ve made.

14,337

4,580

37

Calls Answered

Referrals Made

Referrals For One Person 17

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Over the last 12 months, our Scams Awareness Officer has continued to deliver advice to Lancashire residents, both in group awareness sessions and on a one-to-one basis in client’s homes. Home visits allow her to assess the client, identify their possible vulnerabilities, and tailor the advice to reflect this.

Key topics include online scams, postal scams, telephone scams and doorstep scams. However, as scams are sadly ever evolving, the advice given is adapted to reflect this ongoing need.

The Scams Awareness Officer works closely with Lancashire Constabulary’s cyber-crime department, as well as Trading Standards. Developing these close working relationships has been key to the successful delivery of this project.

The Scams Awareness Service has been closely aligned with our Digital Inclusion Service, and both services remain in high demand.

“Very well indeed. Wendy explained everything to me, and I felt I could ask questions and very comfortable with her. I did learn quite a lot.”

“Thank you, Wendy, for your support. Very interesting chat, we had today. Well done, keep up the good work!!!”

144

72

1,480

Home Visits

Group Sessions

Clients attended group sessions

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SCAMS AWARENESS

“Wendy was very informative, explained in an easy manner of all the pitfalls of being scammed, explained simply but made me totally aware of all the ways.”

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FOOTCARE

She is great - she is lovely and very kind - mum enjoys the pampering sessions as well as having someone spending time with her. Due to memory problems, it is good for mum to have to answer her door and greet a regular visitor.

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This year the team completed 1,866 appointments. Overall, this is an increase of over 15% on the previous year. We have received 317 new referrals, which demonstrates the demand for our service. The Footcare Practitioners are now equipped with tablets which allows them to work remotely with real time data entry, contributing to the smooth running of the service. As well as home visits we have several clinics available within the community, providing easy access for clients in their local area.

Benefits of the service: Keeping clients mobile and active Reducing the risk of falls Helping clients to retain independence Provide a chance to socialise, have a chat & see a friendly face Giving access other Age UK Lancashire services and support Our home visits are regulated by the CQC, and we are proud to maintain our ‘Good’ rating. As a welcome addition we are able to provide a service to low-risk diabetics in West Lancashire. Following in depth training with our podiatry provider HCRG Care Group we are now able to provide a service to clients taking anticoagulant medication (blood thinners). Not only has this enabled us to welcome new clients we have also had clients return to us who had previously been discharged due to taking this medication.

By collaborating closely with HCRG Care Group, we offer a dedicated pathway for clients in need of footcare services. Continuous training and support is provided to maintain high standards of skills and knowledge, ensuring the delivery of top-quality care in accordance with national guidelines. This invaluable service not only promotes independent living, wellbeing, and continued mobility for older adults but also helps reduce secondary care dependency and admissions to NHS podiatry.

2,202

529

87%

Appointments Held

Clients Supported

Reported better wellbeing 21

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This service supports people aged 50+ who are at risk of unplanned hospital admissions, have a high frailty score or are living with multiple longterm health conditions. The team work with a wide range of health and social care professionals to ensure client needs are met sustainably, to improve wellbeing, reduce loneliness and increase Independence.

As a values-based organisation, the team is committed to working collaboratively with both internal and external staff in a wide range of roles in order to achieve the best possible outcomes for older people using the service, referrals increased by 4% (776) since last year.

Whilst working with Integrated Neighbourhood Teams, Primary Care Networks and Frailty focussed Multi-Disciplinary Teams we identified a gap in services for older people suffering with depression, bereavement and other mental health issues. We applied for a grant to deliver a 12 month Mental Health (MH) project via the Integrated Care Board’s CMHT Transformation Fund and secured funds to deliver local support groups in East Lancs.

We recruited two MH Practitioners and developed the group-based ‘WeVolve’ 6-week peer support programme, delivering over 50 workshops and training modules for staff supporting older people with MH conditions. The workshops significantly increased individual’s wellbeing by teaching them practical coping mechanisms, stress management techniques, mindfulness practices and strategies to improve self-awareness - helping individuals to navigate challenges and maintain a positive mental state, evidenced through validated evaluation (SWEMWBS) results which confirmed 100% of participants wellbeing improved. We delivered 40 ‘Bengali Ladies Chit Chat’ social group sessions, to help address health and social inequalities faced by the community.

We faced a challenging period when sadly, a member of the team passed away unexpectedly. The situation gave us an opportunity to reflect and develop as a team, with some wonderful team working examples shining out during the period.

100%

72

1,480

Would recommend the service

Group Sessions

Clients attended group sessions

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INTEGRATED CARE PROGRAMME

Nighat (Personal Independence Coordinator) came into our lives like an "angel on a mission! What a firebrand she is! The dedication, commitment & passion Nighat has shown and so generously given us is outstanding & exemplary… her support proved to be a game changer!” Integrated Care Programme service user 23

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LIVING WELL SUPPORT SERVICE

GOOD DAY CALLS

Our small, but mighty team has continued to support Lancashire residents who are lonely or isolated; many of whom are house-bound and live alone and have limited contact with the world outside their homes. The two staff working on this service telephone 90 clients each during the course of each week, developing nurturing relationships with the people they support for as long as they need it.

The purpose of the calls is to ensure older people feel connected, with the opportunity to have an informal chat about their day. The call also includes a health and wellbeing check, and the service often gives information on other services that might be able to support with specific situations.

Clients report that they look forward to their weekly call, which gives a boost to their overall well-being.

We are proud to have been supporting a number of clients since the service was established back in 2020 during the lockdown period of the COVID-19 pandemic.

“So thoughtful with finding out what I needed and doing it. They did an amazing job, nothing was too much trouble and went the extra mile.”

6,223

116

53

Total Contacts

External Referrals

Internal Referrals

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The Living Well Support Service (LWSS) is available to adults in Lancashire aged 18+ who need care and support following a hospital stay, illness or significant life event. This year, we supported over 9,100 people. With teams located at hospitals across Lancashire, we were able to respond quickly to requests for support, averaging 20 minutes from accepting an urgent referral to having contact with the client on the hospital ward, in their home, or an appointment made to visit them.

We identified a wide range of unmet needs and helped people access the right ongoing support, liaising with other professionals on their behalf in over 7,400 cases, reflecting the complexity of presenting needs and level of integration within a wide range of health and social care teams.

We referred (or signposted) 14,700 times to 360 different services or organisations. Some people need more involvement, including from multiple organisations. One individual had 25 different services involved in their care and support. This is wide-ranging and can include needing an eye test or assisted bin collections, to benefit checks, form-filling and more.

We gave advice, emotional support and provided information about topical health interventions such as falls prevention in over 13,465 cases. We were able to assist in prescription collections, meal preparation, shopping and setting up Personal Alarm (pendants) to promote independence in the short term to support and promote recovery from illness or injury.

Our Service attended the MJ Health and Housing Project award ceremony in London, to celebrate Excellence in Local Government. Our nomination was in recognition of the excellent partnership work between Age UK Lancashire and Burnley Borough Council’s Housing Department and other partners, which resulted in outstanding outcomes for service users (see photo).

This year, we advanced our digital capabilities by rolling out an iPad programme to all LWSS staff, modernising our working practices to reduce time spent on administration and free up time for working with the individuals who need us.

19,280

9,100

121,000

Visits carried out

Individuals Supported

Miles Travelled

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Throughout 2024 – 2025 the Support at Home Service supported over 700 customers in Lancashire, delivering 38,500+ hours of support. Older people using our service ask us to help with daily tasks such as shopping, household cleaning, laundry and errands which they may not be able to do completely independently but are important to them.

Most of our customers (over 71%) live alone. We spend at least 10% of our time with them providing companionship and enjoying activities together that promote wellbeing. Often, our Support at Home workers may be the only person they see that week or even month and sadly, in some cases even more. Many of our customers enjoy going out and about in their community with us for afternoon tea or a fish and chip supper.

We travelled over 114,000 miles supporting people in this way.

With around 600 clients in service at any one time, the service is in demand. This year we focussed on enhancing our digital capabilities to efficiently manage demand and place new customers with an established worker as soon as possible. This year we improved the average time we contact customers from referral to first contact by 17%.

Following a ‘rebranding’ to raise awareness of the wider range of supports on offer, requests for ‘wellbeing’ support increased by 67%. Family members and unpaid carers took advantage of the respite support we offer, doing tasks such as laundry and errands, so that they can spend more quality time with their loved one whilst we do the essentials in the background.

Age UK Lancashire also enables access to other wrap around supports. At Christmas we distributed donated hampers and our team were able to access the Household Support Fund, purchasing shopping vouchers and essential items including heaters and blankets for those struggling to keep warm.

35,300 114,000 Hours of support

Miles Travelled

700

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Clients supported 26

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SUPPORT AT HOME

“Meeting Jill (Support at Home Worker) has changed my life, I suffer from anxiety and depression and find meeting people hard. Jill and I get on very well, she is lovely, bright and bubbly, always smiling and nothing is too much trouble. She takes me shopping and we are always laughing and giggling. She is like my best friend, and we have a chat when I feel sad and lonely. Jill is like a puff of fresh air, I look forward to seeing her. She is a special lady”.

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DAY SERVICES

“Mum enjoyed her time with you. The staff are so friendly. You feel the love and warmth the moment you walk through the door” Family member quote (Walton Lane Day Service) 28

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Age UK Lancashire has a well-established reputation of delivering support through our Day Services based in Ormskirk, Garstang, Morecambe and Nelson for over 25 years. This service enables older adults to enjoy activities, make friends and retain their independence in a welcoming environment. This year we delivered 555 Day Club sessions with over 147 individuals accessing the service, providing 50,204 hours of respite to their family members.

Ensuring our members feel connected to the local community is essential to the success of our day services. By collaborating with local partners, we have been able to enrich the experience. In partnership with Stagecoach, members of our North day service were able to enjoy afternoon tea at the Midland Hotel in Morecambe. Their aim was to try and encourage older people to make full use of their free bus pass, thereby increasing passenger numbers and showcasing attractions and venues across Cumbria and North Lancashire. Using the local bus service, members arrived at the hotel where everyone sat together enjoying the wonderful views out onto Morecambe’s spectacular promenade. A wonderful afternoon was had by all.

At Christmas, members from Ormskirk were invited to Morrisons in Southport where they enjoyed a 3 course Christmas lunch and entertainment.

The staff at Morrisons went above and beyond, making everyone feel welcome.

In Nelson, students from The Kings Trust selected our Day Club to deliver their community project. Spending two weeks at the centre they revamped the outside areas. With a thorough clean-up, revamping the garden furniture (painting it in bright colours) and planting flowers, the space was transformed. As the fortnight came to an end, the students presented their work to an audience including colleagues from the fire service, parents, family members, and even the mayor! Our members were so inspired by their new space that they have now started their very own gardening club.

555

147

50,204

Day Clubs Sessions

Individuals Attended

Hours of Respite

CLICK HERE TO FIND OUT MORE ABOUT THIS SERVICE

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Age UK Lancashire’s Connecting Older Veterans to their Local Communities’ two-year project, funded by the Armed Forces Covenant Fund Trust, came to end in December 2024 when the grant term ended.

This aim of the project was to support vulnerable and isolated veterans across the county, by introducing them to different organisations and opportunities and reduce any barriers such as transport or confidence which may prevent them from socialising or meeting with others. Key achievements and impact during the project have included: • Reducing the loneliness and isolation of 323 veterans and supporting 4,072 indirect beneficiaries.

• Reducing the barriers to veterans attending social events by transporting and supporting them on their first visit, sourcing volunteer drivers and ongoing support from the groups.

• Our outreach worker connected veterans who might not have otherwise met, bringing together individuals with similar backgrounds, interests, and hobbies to form friendships. Initially, these connections are made through telephone conversations, with some veterans then meeting faceto-face, supported by our outreach worker.

• Raising awareness with Age UK Lancashire internal colleagues through delivering presentations.

• Being interviewed for local radio, highlighting the support and work being carried out across Lancashire to support older veterans by Age UK Lancashire.

• Signposting and supporting veterans to obtain their veteran badges, benefits and additional support as required such as blue badge applications or referrals to other external organisations such as social services.

• Internal support from the Age UK Lancashire wraparound services such as digital inclusion and scams awareness.

323

4,072

937

Veterans Supported

Indirect Beneficiaries

Signposts to organisations 30

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CONNECTING VETERANS

“Some people are like unpaid Therapy. They come, they shine, make us smile & never ask for anything in return.

Those are important people. This is how we feel about you. We are so lucky to have met you. You have given me hope where others didn’t. You are a star. The world needs more Jaqui’s.” (Veteran and his wife) 31

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PARKINSON’S PROJECT

“This is a wonderful service, we didn’t know what was available to us. Caroline has helped us with many things, and this has given us a better quality of life going forward.”

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This year we were excited to launch our new Parkinson’s project which is an innovative pilot project in collaboration with Lancashire Teaching Hospitals NHS Foundation Trust. In Lancashire and South Cumbria: 3,590 people live with Parkinson’s and 450 are diagnosed each year​ 86% of those diagnosed with Parkinson’s are 65+​ There are higher rates of admission and longer lengths of stay in hospital​, compared to the national average.

Working closely with Professor Suresh Chhetri, Consultant Neurologist at Preston Hospital, two main areas where identified: Parkinson’s patients are waiting 2 years for a diagnosis Limited post diagnostic support was available.

Together we co-designed a post diagnostic support model and once we successfully obtained funding from the Age UK Intervention Innovation Grant Fund we were able to commence our pilot project. We recruited a Parkinson’s Independence Coordinator who is based within the Royal Preston Hospital working in collaboration with the specialised Parkinson’s clinical team. The aim of the project is to empower patients diagnosed with Parkinson’s, and their families and carers, to gain control over their care and support needs, from post-diagnosis to end-of-life and to receive personalised support at home. Patients are referred to our Independence Coordinator by the Parkinson’s clinical team, each patient will receive a home visit where a holistic assessment is completed. This identifies any unmet needs and support for the patient and where applicable their family member.

Key to success is building trusted relationships where patients and their loved ones feel supported through their Parkinson’s journey. As part of the ongoing support our Independence Coordinator is trained to be able to complete an Advance Care Plan which ensures that healthcare preferences are known and respected, and it can also ease the decision-making burden on their loved ones. So far, we have supported 22 patients living with Parkinson’s and six have completed an advanced care plan.

22 Patients Supported

16

6

21

External Referrals

Advanced Care Plans

Internal Referrals

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During 2024-25, our Community Engagement Manager (CEM) delivered face-to-face talks to community and NHS support groups as well as attending Health and Wellbeing events across the county. They represented Age UK Lancashire at Integrated Community Care meetings and delivered frailty training to GP surgery staff. In addition, they took part in initiatives to strengthen our relations with Age UK’s corporate supporters including Dunelm and Stagecoach.

They specifically promoted our NHS funded Digital Inclusion Service and delivered educational talks on scams avoidance and the one-on-one support available through our Age UK funded Scams Awareness Service.

Following the success of the previous year’s winter resilience campaign with Lancashire Fire and Rescue and Electricity Northwest Limited, we received continuation funding to encourage older people to sign up to the Priority Services Register. Working closely with the relevant support workers, they reached in excess of 1,540 individuals in the community and we are on target to reach 4,000 new signatories by October 2025. We anticipate receiving an extension of this funding into 2026.

Our CEM plays a crucial role in supporting the Dementia Team. They co-led the Bay Information Hub and Carnforth Memory Group alongside local NHS staff, providing vital assistance to individuals living with dementia and their caregivers. They also took responsibility for developing a Wyre Council funded Carers Group in Garstang which was launched in 2023 and provides marketing assistance during the relocation of the Lancaster Day Club to Garstang and Morecambe.

Throughout the year they promoted key campaign messages including hydration awareness; Pension Credit applications following the Winter Fuel Payment eligibility changes; falls awareness and later life legal issues including our Will Writing Service.

During 2025-26 the emphasis will be on the further development of relationships with key stakeholders and supporters and the promotion of our Dementia and Day Club services.

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COMMUNITY ENGAGEMENT

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RETIREMENT PLANNING

"I was really impressed with the quality of content covered throughout the day. I attended the workshop as a HR professional (and 37 years away from retirement) to gain an understanding of the content and if this could support our future retirees within the workplace. I will be recommending Age UK for all employees discussing retirement plans going forward. The workshop was also beneficial for me personally, although I have ample time to consider my retirement plans it was good to learn early on about the financial, legal and wellbeing aspects to a successful retirement. Thanks for a very holistic overview!"

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Our Retirement Planning Workshops continued to attract interest from across England and Wales and this year raised £17,755 in unrestricted income for the charity. We delivered a combination of virtual and face to face early, mid and late careers workshops to 18 different organisations reaching over 270 participants. This represented a significant increase in revenue and client numbers from the previous year with an increasing number of organisations requesting smaller numbers of places on “Open” Workshops. Our responsiveness to feedback and our ability to adapt the workshops to the needs of clients has led to multiple repeat bookings from organisations including the National Nuclear Laboratories, Suzuki and Barnet Homes.

During 2025 we plan to deliver increasing numbers of face to face workshops in Lancashire in collaboration with local Chambers of Commerce and network groups.

Whilst organisations are acknowledging the benefits of retirement planning for their employees and succession planning we are concerned that some organisations are facing budgetary restraints as we move into the next financial year. This may limit our growth during 2025 but we are regularly reviewing our marketing and website to ensure that our holistic workshops remain prominent on search engines and social media platforms.

£17,755

99.5

296

Of income raised

Hours of content delivered

Individuals Supported

CLICK HERE TO FIND OUT MORE ABOUT THIS SERVICE

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Fundraising was kicked off in style with our annual canoe challenge which raised an incredible £11,000 of unrestricted income. Compared to the previous years we saw double the participants and nearly doubled our income from team sponsorship and match funding. Local businesses are supporting us more, by taking part in fundraising events or supporting their colleagues who take part.

We have embraced digital ways of giving such as using Give Tap which utilises an everyday device we all have – our mobiles. Crowdfunder and JustGiving have been great digital platforms to allow more donations online. Donr and EasyFundraising are other digital tools we have started to use a lot more with an increase of 21% from Easyfundraising giving last year.

Cash donations and donations via cheque are still very much a presence, with many donations coming through this medium often from supporters and clients following receipt of our services, including; information & advice and Living Well Support Service.

Our fundraising campaigns had varying levels of success throughout the year, and we were lucky to receive £20,000 from Age UK national for our Good Day Calls service following the successful Omaze House Draw at Christmas.

Next year, we plan to invest in more event fundraising and recruit new supporters to raise money for us via this method, including the addition of a new Canoe Challenge and events to celebrate our 85th anniversary.

426

402

Donations Recorded

Individual Donors

CLICK HERE TO FIND OUT MORE ABOUT THIS SERVICE

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FUNDRAISING

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GRANTS AND CONTRACTS

Age UK, Electricity North West Limited, The Headley Trust, Eric Wright Charitable Trust, The Peter Lathom Charity, Lancashire County Council, Fylde Council, Lancaster City Council, Wyre Council, Lancashire & South Cumbria NHS Foundation Trust, Lancaster Community Fund, Lancashire Libraries, Central Lancashire Operational Group, e.on, Lancashire & South Cumbria Integrated Care Board, Armed Forces Covenant Fund Trust

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This was a challenging year for securing income from grants, mainly because of increased competition for funds and changing priorities and eligibility criteria amongst funders. We were extremely grateful to The Headley Trust for committing a further three years’ funding towards our Information & Advice service, meaning that the Trust will have funded us for five years in total. Alongside this funding, we secured a grant from Age UK from funds raised by Dunelm to support the same service for two years.

We are particularly thankful to the Eric Wright Trust for their continued support of our Information & Advice Service, enabling us to support older people in Lancashire to claim essential welfare benefits and receive vital information and advice.

A grant from Age UK’s Intervention Innovation Fund enabled us to launch our new Parkinson’s Service in partnership with the Parkinson’s Team at Royal Preston Hospital, which we believe is a trailblazing example of the voluntary sector and NHS working in partnership to address clinical and non-clinical needs of patients through one service.

Several smaller grants supported our Day Clubs to purchase new furniture and resources.

Lancashire County Council (for South Ribble) and Fylde Council have provided funding for us to lead consultations to develop Age-Friendly Communities in the two Districts and we are now a key partner in delivering this work.

Next year we plan to complete extensive research on Trusts and Foundations to develop a strategy to increase our income from this source and find ways to build relationships to improve our chances of success with applications.

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We have been so grateful for the wonderful legacies left to Age UK Lancashire last year, and we continue to work hard to ensure that customers understand how to leave legacies to charities of their choice, and the distinction between Age UK National and Age UK Lancashire, where relevant.

We work with several local solicitors who kindly offer a free basic Will writing service in return for a donation to Age UK Lancashire. In 2024-25 the Will Writing Service raised £8,795 to help support our services. Many of our clients extend their thanks to the solicitors, saying they felt supported and how easy the process was.

One of our biggest challenges can be our brand name and ensuring solicitors and donors are aware of our charity number and that we are separate to Age UK national. Last year we received £382,153 in legacies, which have helped to support our core, unfunded services.

This year, we will be launching our new Legacy campaign, #leaveitlocal, which will help us shape conversations around legacy giving and the importance of supporting local charities.

CLICK HERE TO FIND OUT MORE ABOUT LEAVING A LEGACY

£382,153 Legacy Funding

CLICK HERE TO FIND OUT MORE ABOUT THE WILL WRITING SERVICE

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LEGACIES, DONATIONS & WILL WRITING

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Throughout the year, the charity had an average of 241 employees. As of 31st March 2025, 56 people were employed on full time contracts, 108 on part-time contracts, and 86 on flexible / casual contracts. The flexible working options we provide as an organisation, our age friendly culture, as well as the diverse range of roles on offer, allow us to attract and engage with a range of individuals, including those with caring responsibilities, older workers, and those who may need to work around other life commitments.

Throughout the year, we have seen an increase in past colleagues returning to Age UK Lancashire as an employee, and an increase in internal promotions and colleagues moving between, and working across services. As an employer, we provide opportunities to those who are often excluded from the labour market or find it difficult to gain employment. 26% of our colleagues are over the age of 60, and 5 of our frontline colleagues are over the age of 70; we recognise and value the experience and contribution an older workforce can bring.

We are exceptionally grateful to our dedicated volunteers, and over the year an average of 110 active volunteers dedicated approximately 500 hours per week of their time and skills to Age UK Lancashire. This resulted in an additional 31,000 hours of capacity for our services, and based on the National Living Wage, delivered an estimated financial contribution of around £354,640.

While the majority of our volunteers support our Retail shops, others support our Footcare Service, Information & Advice, Business Development, Digital Services, Day Clubs, Support at Home and the Integrated Care team.

We are hugely grateful for the support of our volunteers and the value that they add to our services.

500

31,000

Hours volunteered Hours of capacity weekly provided to services

£354,640

CLICK HERE TO FIND OUT MORE ABOUT OPPORTUNITIES WITH AGE UK LANCASHIRE

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OUR PEOPLE & VOLUNTEERS

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THE BIG GET TOGETHER

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In June we hosted ‘The Big Get Together’ at Garstang Country Hotel.

It’s a rare opportunity for teams from across the county to come together, celebrate the incredible work they deliver, and to make plans for the year ahead. This year, we worked in teams to create ‘team cogs’ that represented what the team do, the outcomes they achieve, how they can share their successes more widely, and the values the team embody.

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Our volunteer awards recognise the incredible work and dedication of our Age UK Lancashire volunteers, and this year our 5 winners were: Irene – a 97-year-old volunteer from our St Annes shop.

The team said “Irene is described as everything Age UK Lancashire represents and is ‘living her best later life’. Volunteering 3 or sometimes 4 days a week, she has never ending enthusiasm. She is applauded and respected by everyone in the shop, always has a smile on her face and a cheery word.” Irene is an inspiration of a lady and received a well deserved standing ovation from all our colleagues when receiving her award.

Emily – volunteers in our Day Services at Ellel, Lancaster.

The team said “While not with us for a very long time, Emily has made a huge impact bringing her energy and great ideas to Day Clubs sessions.

She supports members with whatever they need, is happy doing group or one to one activities, will help during meal times, and with anything that is asked of her. She brightens the room with her smile and always has a calming effect on the group.”

Dave – volunteers in our Garstang Shop.

The team said “Dave is a great asset to the team and is always happy and smiling. He does all the PAT testing for the shop helping boost sales with some wonderful electrical items. He’s the perfect gentleman, an all rounder who is always willing to help in any way he can. This year he repainted the whole shop and help refit under the stairs to create a new fitting room and storage space.”

Dawn – volunteers in our Bispham Shop.

The team said “Dawn is a star volunteer, and we would be lost without her. She is always reliable, helpful, knowledgeable and friendly to everyone.

Helping on the tills, sorting donations and merchandising, she goes above and beyond all the time.”

Winning our Christine Kennan Award for Outstanding Service – Lynne from our Day Services in North Lancashire.

The team said “Lynne has volunteered for Age UK Lancashire for many years, is always smiling, and helping everyone around her. She helps with shopping, gets involved in all the activities and even makes birthday cards for our members helping them feel special. Lynne organises lots of the arts & crafts activities, brings things in for gardening, and even produces fact sheets for members to take home so they can care for their plants.

She is the life and soul of our sessions.”

A huge thank you to our winners and to all our Age UK Lancashire volunteers for the invaluable contribution they make.

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VOLUNTEER AWARDS

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Age UK Lancashire remains deeply committed to environmental sustainability, recognising the importance of responsible practices in protecting our planet and supporting healthier communities. Over the past year, we’ve taken meaningful steps to embed sustainability across our operations, guided by our Environmental Policy and Action Plan.

We’ve focused on reducing our energy consumption and carbon footprint, with targeted efforts to cut electricity and gas usage by 10%. Through staff education, energy audits, and the adoption of energy-efficient appliances, we’re building a culture of conservation. Our offices have embraced a ‘switch off’ policy and transitioned to eco-friendly supplies, helping us operate more responsibly day-to-day.

Waste reduction has also been a priority. We’ve expanded recycling facilities across all sites, introduced food waste bins, and promoted reuse initiatives—from double-sided printing to repurposing IT equipment. Our move toward paperless systems and digital communications has significantly reduced our reliance on printed materials, aligning with our goal of low-carbon service delivery.

Sustainable travel is another area of progress. We’ve encouraged virtual meetings, car-sharing, and cycling, supported by internal incentives and smarter route planning. These efforts not only reduce emissions but also foster more efficient and collaborative ways of working.

Looking ahead, we’re committed to continuous improvement. Our environmental metrics are tracked via scorecards and reviewed biannually, ensuring transparency and accountability. We’re also empowering staff to lead green initiatives and contribute ideas that drive change. Together, we’re building a more sustainable future—one decision, one action at a time.

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THE ENVIRONMENT

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OUR CULTURE From our Colleague Survey “What 3 words best describe our culture?

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Enhancing our culture as an ‘Employer of Choice’ Our Annual Colleague Survey for 2024 was completed by 83% of our colleagues, up by 6% from 2023. We achieve consistently high levels of qualitative feedback with colleagues openly sharing views, opinions, feedback and suggestions. We are exceptionally proud of our survey results and the levels of engagement and feedback we receive from across all our teams, while scores remain high, we are always looking for ways to improve and make the experience of working at Age UK Lancashire even better.

Our ‘colleague engagement’ score remains high at 93%, an increase of 3% from 2023, with colleagues saying they either ‘strongly agreed’ or agreed with statements including ‘I like my job and enjoy coming to work’, ‘I intend to be working here in a years’ time’ ‘I’m proud to work here’ and ‘I would recommend Age UK Lancashire as an employer to friends and family’.

Our Workplace Wellbeing score was 7.9 out of 10, and has stayed consistently high for the last 3 years. While we, along with others in the sector, face the challenges of insecurity of funding, the impacts of rising costs of living, and increasing pressure on our services, our colleagues remain resilient, engaged and value the support available to them at work.

We asked colleagues ‘What 3 words describe our culture at Age UK Lancashire’, the most commonly used words were: Caring – 64 times, Supportive 43 times, and Inclusive 32 times.

As always, we shared our ‘You said, we did’ with the organisation, that highlights the themes that came through in the feedback and what actions we have already taken, what actions will be taken, and when things can’t be changed, gave an explanation as to why.

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“I enjoy working for Age UK Lancashire, and have done for many years. The staff that you meet are great and everyone works towards the company values, I always feel like a valued team member of my team and the bigger team.”

“I can not think of anywhere else I would rather work, I love my job, the customers and the people I work with. We are supported, we get asked what we think and I know I make a difference.”

“In the many different jobs I have had in my many years, this is by far the best.”

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Developing our colleagues Throughout the year we have continued to deliver our Corporate Induction Day for new starters to ensure that while working across the county of Lancashire and in different services, we are bringing those new to our organisation together.

We delivered learning and development sessions through our general managers team meetings to focus on Diversity, Equity and Inclusion (DE&I), management skills and digital ways of working. Alongside our comprehensive online learning programme, our colleagues had the opportunity to participate in Dementia Awareness training provided by our own Dementia Services team, IT skills training, LGBT Awareness and an Improving Emotional Resilience session.

Our colleagues engage in regular team meetings taking that opportunity as a way to share best practice, to reflect and learn from experiences,, and to enhance their knowledge and skills.

Embracing Digital Ways of Working We have continued to look for ways to digitise the processes around People and Payroll, this has included adopting a system for digital contract signatures, utilising MS Forms to replace many of the outdated word documents, and to enhance the recruitment and application process for Age UK Lancashire jobs.

We continue to develop ‘Employee Self Service’ through the use of UKG giving colleagues easy access to their own data and information.

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STRUCTURE, GOVERNANCE, MANAGEMENT & ADMINISTRATION 56

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The organisation is governed by our Articles of Association, which sets out our charitable purposes, the powers of the trustees, and the rules for how the charity is run. This document was last updated on 2oth July 2022 and is regularly reviewed to ensure it remains fit for purpose and is compliant with current legislation.

The Trustees, who are also the Directors of Age UK Lancashire for the purpose of company law, are responsible for preparing the Trustees’ Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

The Trustees are required under the constitution of the charity to prepare financial statements for each year which give a true and fair view of the state of affairs of the charity and of its results for that period.

In preparing those financial statements, the Trustees have; Selected suitable accounting policies and apply them consistently Made judgements and estimates that are reasonable and prudent Followed applicable accounting standards and statements of recommended practice, subject to any departures disclosed and explained in the financial statements Prepared the financial statements on a “going concern” basis We are hugely grateful to our Trustees for the time and commitment that they give to Age UK Lancashire. Our Trustees are volunteers and give their time and considerable skills and experience without payment. Our Trustees have invested around 900 hours in leading our governance, attending meetings, visiting services and other support to our charity. This year, we estimate the value of that contribution to be a minimum of £25,000 based on the UK average manager salary (our Trustees are leaders in their fields, so this is a very low estimate).

The Trustees are responsible for keeping proper accounting records which disclose, with reasonable accuracy at any time, the financial position of the charity and also for taking reasonable steps for the prevention and detection of fraud and irregularities. All Trustees are committed to the standards required of them in the Charity Governance Code.

The remuneration of all staff is set by the Board of Trustees, delivered through a job family model with spot salaries, taking into account the skills, experience, and responsibilities required for each role. In determining appropriate pay levels, the Board considers relevant benchmarking data from comparable organisations in the sector, including size, location, and scope of activities. The aim is to ensure that our total reward package is fair, competitive, and aligned with the charity’s values and financial sustainability. Changes to pay are reviewed annually by a Reward & Recognition sub-group of the Board and our Director of People 57

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We deliver reporting against our strategy and targets via a Balanced Scorecard which is reported to trustees quarterly. We report as follows in line with our Strategy headings; Well-run, managed and sustainable Outstanding operations Impactful business development & growth Great place to work and volunteer Financial management & integrity Excellent Governance We measure both Key Performance Indicators & Performance Related Indicators A schedule of reporting is maintained which includes a schedule for regular reports such as safeguarding, health & safety, information governance, complaints, finance, performance and quality and general policy and organisational updates as well as themed reports covering current topics and issues.

Great Place to Work & Volunteer KPI 7A: Colleague engagement - % age completion of the Annual Colleague Survey KPI 7B: Colleague engagement - %age completion of the quarterly 'Check In' survey KPI 8: Colleague Temperature Check - workplace wellbeing KPI 9: Mandatory Training Completion: KPI 10: Diversity & Inclusivity : New reporting from April 2025

Financial Management & Integrity KPI 11: Monitor & Maintain cashflow in line with forecast: KPI 12: Number of payroll runs covered by cash reserves KPI 13: Current Ratio (current assets/current liabilities) KPI 14: Clean annual external audit (annual) KPI 22: Reserves in Line with Reserves Policy Excellent Governance We are above the benchmark in all areas of governance (measured against 100 charities) Well Run, Managed & Sustainable KPI 1: Colleague attrition KPI 3: Environmental footprint monitored not measured (new measure introduced for 25/26) Outstanding Operations KPI 4: Customer reach KPI 5: Customer Overall Positive Outcomes KPI 6: Increase Referrals into Digital Services Impactful Business Development & Growth KPI 15: Overall income KPI 16: Individual giving & No of regular givers KPI 17: Social media KPI 18: Grant income

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REPORTING & PERFORMANCE

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MANAGEMENT

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Day to day management of the charity is delegated to the CEO who leads the Senior Management Team. The CEO reports directly to the Board of Trustees, providing reports and papers to inform them on an ongoing basis and to prepare them for Committee and Board meetings.

SMT meet together on a monthly basis to review performance, strategy, policy and all issues linked to the management of the charity on a dayto-day basis.

In addition, we have regular General Management Team meetings, involving managers at all levels across the organisations in planning and reviewing our work, as well as to ensure a cascade of information from Senior Managers. We have a monthly briefing call with all managers and they cascade this information across their teams.

Trustee recruitment is overseen by our Nominations Committee. New Trustees are recruited based on our needs and any gaps in skills that have been identified and which would be of benefit to the charity. Suitable people are identified from within our own networks, direct approaches and we advertise externally.

Trustees are appointed for an initial term of two years, with two further terms, each of three years, resulting in a total of eight years. Trustees can remain after this time period by exception and as agreed by existing Trustees.

We have an established process for recruiting new trustees and for their reappointment, which is overseen by our Nominations Committee.

Anyone interested in becoming a trustee should contact our CEO in the first instance.

CLICK HERE TO FIND OUT MORE ABOUT TRUSTEES AT AGE UK LANCASHIRE

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At the time of writing this report, we have 10 Trustees.

Trustee Training Induction & Appraisal All Trustees have been appraised by the Chair of the Board and this remains an ongoing process.

We have a range of materials available to support the induction of new Trustees to ensure that they have all of the necessary information to support them in their role as a trustee. Trustee training is provided both inhouse and externally as appropriate. We make good use of free training, often provided by legal companies. Our CEO provides updates to Trustees.

Internal controls & quality standards The Board of Trustees is responsible for the financial controls within the charity for safeguarding the physical and information assets. Financial procedures are developed, reviewed and revised in line with ISO 9001:2015 Quality Management Standards.

A CRM system and financial management system is maintained to capture and report on the performance of the charity and to ensure that the Board of Trustees receive accurate and timely management information. Policies and procedures are reviewed and revised in line with our audit schedule. Key policies are approved by the board of trustees with all others approved by SMT, with trustee oversight. All managers are notified of changes to policies, procedures or other documents. Changes are cascaded to staff and volunteers and all staff have access to our policies and procedures online.

Age UK Lancashire has retained and/or received the following quality standards in the year as follows; ISO9001 CQS - Charity Quality Standard CQC for footcare – rated ‘Good’ in all areas IAQP (Age UK Information & Advice Quality Standard) QAS (Quality Advice Standard) We engage an external provider to deliver our internal audit function, helping us uphold our high standards, prepare effectively for external audits, and to drive continuous improvement across the charity.

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OUR TRUSTEES

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RISK MANAGEMENT & BUSINESS CONTINUITY

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We categorise our risks as People, External, Financial, Governance & Operational. Trustees oversee our risk register and have adopted robust risk management policy & procedures. The process involves all colleagues in risk identification and management and has an escalation process to ensure that risks are managed from the appropriate level.

A detailed annual review of all risks is actively carried out by Trustees and quarterly reports are provided to Committees and Board ensuring that Trustees are fully informed, updated and engaged in our management of risk. The quarterly report highlights new risks, risks where scores have changed and any high-level risks.

Some key risks this year have included the management of staff absence and the associated costs, navigating a turbulent economic environment and preparing for Local Government restructures. We updated our risk register reporting this year to make things clearer and to easier track changes between reporting periods.

A business continuity plan complements the risk register to ensure that where natural and unavoidable disasters occur, the business is managed to avoid ongoing or unnecessary risks and to mitigate them wherever possible.

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Our 2022–2025 strategy was originally due for review ahead of 2025. Following careful reflection and extensive discussions with our Board and leadership team, we made the decision to review, refresh, and extend the current strategy through to 2027. This approach builds on the strong foundation already in place, while allowing us to adapt to emerging needs and opportunities. The extended strategy maintains our core priorities but also introduces new areas of focus to ensure we remain relevant, responsive, and ambitious for the people and communities we serve.

Strategic Update: Charity Shop Partnership This year, we made a significant strategic decision regarding the future of our charity shops. In response to rising operational costs, increasing salary pressures, and the challenges of managing retail at scale, we entered into a new partnership with Age UK to deliver our shop operations.

This move allows us to benefit from the efficiencies, infrastructure, and national expertise of a larger organisation, ensuring the continued success and sustainability of the shops. Importantly, Age UK Lancashire retains a 40% share of both the costs and profits, meaning we remain actively invested in their future.

This was not a decision we took lightly. Our charity shops have long played a valuable role in our work and our community. However, we are confident that this partnership will better position the shops to thrive long-term, while enabling us to focus our internal capacity on delivering frontline services and advancing our core mission.

We are grateful to our shop teams for their commitment throughout this transition, and we look forward to seeing the shops flourish under this new model.

Age UK Age UK Lancashire is proud to be a Local Partner of Age UK. In January 2025, we reaffirmed this valued relationship by signing a new Partnership Agreement. We continue to recognise the significant benefits of being part of the Age UK network. Together, we are stronger—and we remain fully committed to delivering both our own strategy at Age UK Lancashire and the Shared Strategy in partnership with Age UK.

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OUR STRATEGY

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ADMINISTRATIVE INFORMATION

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Administrative Information Trustees Victoria Buyer (Chair) Catherine Wilkinson (Treasurer) Susan Ferm Clare Barlow Jean-Bruno Villette Julie Gonda Anthony Pounder (resigned 06.11.2025) Graham McConnell Julie Haywood (appointed 12.04.24) Anne Laver Adil Patel (resigned 10.06.25) Co-opted Members Zoe Fleming Chief Executive Teri Stephenson Senior Management Team Alison Read – Director of Partnerships & Growth Donna Studholme – Director of Operations Cheryl Speak – Director of People & Organisational Development Cath Molyneux – Director of Finance Administrative Information Principal Charity Office Wellbeing Centre Moorgate Ormskirk L39 4RY

Auditors Royce Peeling Green Limited The Copper Room Deva City Office Park Trinity Way Manchester M3 7BG Bankers Lloyds Merchant Court 2-12 Lord Street Liverpool L2 1TS Solicitors BSG Solicitors 5 Winckley Street, Preston Lancashire PR1 2AA Investment Advisers Rathbones Investment Management Limited (RIM) Port of Liverpool Building Pier Head Liverpool L3 1NW This report was approved by Trustees on 20th November 2025 and signed on their behalf by Catherine Wilkinson (Treasurer)

Registered Charity Number: 1142294 16 December 2025

Registered Company Number: 072000267

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OUR FINANCES

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Our Finances In the financial year ending 31/03/2025, our charity continued to steward its resources responsibly while advancing our mission to support older people in Lancashire. Total income for the year reached £5,407,126.

For the period ended 31 March 2025, we adopted a voluntary change in accounting policy with respect to the recognition of the timing of legacies. Previously, we recognised legacies when we were relatively certain of the value, and we are moving to recognition on receipt. We have restated our opening balances, which now appear £120,000 lower, and recognised £100,000 of legacy received in 2024/25. A further £27,581relating to this legacy was received post-year-end.

Total expenditure amounted to £5,309,896, with the majority directed toward frontline services and program delivery costs. Employment expenditure accounts for 82 pence of every £1 spent by Age UK Lancashire.

Our income in excess of our expenditure resulted in a surplus in the year of £97,577 (2024 £159,417). The charity’s subsidiary trading company was dormant during the year.

On 1st April 2025 we entered into a Business Transfer Agreement with Age UK to transfer our retail business to them with effective date 31st March 2025. We entered into a collaboration agreement where any profit or loss arising from the future operation of the 9 shops shall be shared 60:40 between Age UK and Age UK Lancashire, respectively.

Many of our previous priorities continue into 2025/26 as we focus on continuing to build relationships and business partners across all Age UK Lancashire teams to inform decision-making and closely manage the resources available to us. Statement as to Disclosure of Information to Auditors So far as the Trustees are aware, there is no relevant information of which the charity’s auditors are unaware, and each Trustee has taken all the steps that they ought to have taken as a trustee in order to identify any such information and to establish that the charity’s auditors are aware of it. Our accounts are prepared on a going concern basis of accounting. Having reviewed our financial position and performance, including our cash flow, budgets & forecasts, our commitments, our reserves, our risk management, and future plans and strategy, the trustees are of the opinion that the charity remains a going concern.

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Reserves Age UK Lancashire retains a reserves policy which is monitored throughout the year and formally reviewed on an annual basis by the Board of Trustees. These funds ensure we can respond to unforeseen challenges and maintain continuity of services. We remain committed to balancing financial prudence with the need to invest in long-term impact.

We ended the year with reserves of £1,603,221 (2024 £1,505,644). This amount includes £302,350 of endowment funds, £100,523 of restricted funds allocated for specific projects and £250,000 of designated reserves.

Our reserves policy requires minimum levels of cash and investments to cover between 2.5 to 4.5 months of forecasted operational cash outflows. As at 31st March 2025 our managed cash and investments total £1,290,920 and are within the set range.

Cash Management We continue to utilise the Flagstone platform for cash management, to ensure we achieve the best interest rates for our surplus cash and to maximise our FSCS protection. We achieved 75% FSCS protection of our cash on average across the financial year.

We generated £47,316 interest net of fees throughout the financial year via our cash management (2024 £21,225).

Investments In 2023, the Trustees began our investment journey with £250,000 of surplus cash to ensure that it was bringing in additional income for the charity and making the most of our available resources. We hold the £250,000 invested as a designated reserve. At year-end 31st March 2025, these listed investments were valued at £261,052 (2024 £262,479). We received £6,846 (2024 £6,242) of dividend income, £321 (2024 £395) interest, and incurred £3,637 (2024 £4,271) of investment advice fees in the financial year.

Our Financial Adviser (Equity & General) and Discretionary Fund Manager (Rathbones) attend our Finance, Audit & Risk Committee every 6 months to discuss the investments, review performance and to answer questions that the Trustees have.

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AGE UK LANCASHIRE INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF AGE UK LANCASHIRE Opinion We have audited the financial statements of Age UK Lancashire (the ‘charity’) for the year ended 31 March 2025 which comprise the statement of financial activities, the balance sheet, the statement of cash flows and notes to the financial statements, including significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

In our opinion, the financial statements: give a true and fair view of the state of the charitable company's affairs as at 31 March 2025 and of its incoming resources and application of resources, including its income and expenditure, for the year then ended; have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and have been prepared in accordance with the requirements of the Companies Act 2006.

Basis for opinion We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor's responsibilities for the audit of the financial statements section of our report. We are independent of the charity in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern In auditing the financial statements, we have concluded that the trustees' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charity’s ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other information The other information comprises the information included in the annual report other than the financial statements and our auditor's report thereon. The trustees are responsible for the other information contained within the annual report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006 In our opinion, based on the work undertaken in the course of our audit: the information given in the trustees' report for the financial year for which the financial statements are prepared, which includes the directors' report prepared for the purposes of company law, is consistent with the financial statements; and the directors' report included within the trustees' report has been prepared in accordance with applicable legal requirements.

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AGE UK LANCASHIRE INDEPENDENT AUDITOR'S REPORT (CONTINUED) TO THE MEMBERS OF AGE UK LANCASHIRE Matters on which we are required to report by exception In the light of the knowledge and understanding of the charity and its environment obtained in the course of the audit, we have not identified material misstatements in the directors' report included within the trustees' report.

We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion: adequate accounting records have not been kept, or returns adequate for our audit have not been received from branches not visited by us; or the financial statements are not in agreement with the accounting records and returns; or certain disclosures of trustees' remuneration specified by law are not made; or we have not received all the information and explanations we require for our audit; or the trustees were not entitled to prepare the financial statements in accordance with the small companies regime and take advantage of the small companies' exemptions in preparing the trustees' report and from the requirement to prepare a strategic report.

Responsibilities of trustees As explained more fully in the statement of trustees' responsibilities, the trustees, who are also the directors of the charity for the purpose of company law, are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. In preparing the financial statements, the trustees are responsible for assessing the charity’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Auditor's responsibilities for the audit of the financial statements Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion.

Reasonable assurance is a high level of assurance but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

The extent to which our procedures are capable of detecting irregularities, including fraud, is detailed below.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The specific procedures for this engagement and the extent to which these are capable of detecting irregularities, including fraud, are detailed below: •

•

•

At the planning stage of the audit we gain an understanding of the laws and regulations which apply to the charitable company and how management seek to comply with them. This helps us to make appropriate risk assessments.

During the audit we focus on relevant risk areas and review compliance with laws and regulations through making relevant enquiries and corroboration by, for example, reviewing Board Minutes and other documentation.

We assess the risk of material misstatement in the financial statements including as a result of fraud and undertake procedures including: I. Review of controls set in place by management II. Enquiry of management as to whether they consider fraud or other irregularities may have occurred or where such opportunity might exist III. Challenge of management assumptions with regard to accounting estimates IV. Identification and testing of journal entries, particularly those which may appear to be unusual by size or nature.

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AGE UK LANCASHIRE INDEPENDENT AUDITOR'S REPORT (CONTINUED) TO THE MEMBERS OF AGE UK LANCASHIRE Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements, or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions reflected in the financial statements, as we are less likely to become aware of instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresentation.

A further description of our responsibilities is available on the Financial Reporting Council’s website at: https:// www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor's report.

Use of our report This report is made solely to the charitable company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company’s members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company’s members as a body, for our audit work, for this report, or for the opinions we have formed.

Martin Chatten (Senior Statutory Auditor) For and on behalf of Royce Peeling Green Limited, Statutory Auditor Chartered Accountants The Copper Room Deva City Office Park Trinity Way Manchester M3 7BG 16 December 2025 Date: .........................

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AGE UK LANCASHIRE STATEMENT OF FINANCIAL ACTIVITIES INCLUDING INCOME AND EXPENDITURE ACCOUNT FOR THE YEAR ENDED 31 MARCH 2025

Unrestricted Endowment funds funds Property 2025 2025 Notes £ £ Income and endowments from: Donations and legacies Charitable activities Trading activities - shop income Investments Other income

4 5 6 7

Total income Expenditure on: Raising funds Charitable activities Loss on disposal of tangible fixed assets

8 9

Total expenditure

Net gains/(losses) on investments

Net income

16

Restricted funds 2025 £

Total Unrestricted Endowment funds funds Property 2025 2024 2024 £ £ £

Restricted funds

Total

2024 £

2024 £

229,504 3,766,943 725,086 55,108 4,562

-

625,923 -

855,427 3,766,943 725,086 55,108 4,562

165,653 3,702,711 693,192 37,601 10,712

-

660,993 -

826,646 3,702,711 693,192 37,601 10,712

4,781,203

-

625,923

5,407,126

4,609,869

-

660,993

5,270,862

883,370 3,885,923 10,875

(1,072) -

530,800 -

883,370 4,415,651 10,875

885,528 3,562,098 -

2,628 -

661,191 -

885,528 4,225,917 -

4,780,168

(1,072)

530,800

5,309,896

4,447,626

2,628

661,191

5,111,445

347

-

-

347

-

-

-

-

1,382

1,072

95,123

97,577

162,243

(2,628)

(198)

159,417

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AGE UK LANCASHIRE STATEMENT OF FINANCIAL ACTIVITIES (CONTINUED) INCLUDING INCOME AND EXPENDITURE ACCOUNT FOR THE YEAR ENDED 31 MARCH 2025

Unrestricted Endowment funds funds Property 2025 2025 Notes £ £ Net income

Restricted funds 2025 £

Total Unrestricted Endowment funds funds Property 2025 2024 2024 £ £ £

Restricted funds

Total

2024 £

2024 £

1,382

1,072

95,123

97,577

162,243

(2,628)

(198)

159,417

(27,756)

27,756

-

-

-

-

-

-

(26,374)

28,828

95,123

97,577

162,243

(2,628)

(198)

159,417

Reconciliation of funds: Fund balances at 1 April 2024

1,226,722

273,522

5,400

1,505,644

1,064,479

276,150

5,598

1,346,227

Fund balances at 31 March 2025

1,200,348

302,350

100,523

1,603,221

1,226,722

273,522

5,400

1,505,644

Transfers between funds Net movement in funds

11

The statement of financial activities includes all gains and losses recognised in the year. Trading activities in relation to the shops have been discontinued, see note 12.

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AGE UK LANCASHIRE BALANCE SHEET AS AT 31 MARCH 2025 2025 Notes Fixed assets Tangible assets Investments

Current assets Stocks Debtors Cash at bank and in hand

Creditors: amounts falling due within one year

£

£

18 19

23 22

2024 as restated £

£

316,597 261,158

343,603 262,585

577,755

606,188

503,306 1,029,762

8,810 494,970 984,292

1,533,068

1,488,072

(507,602)

(588,616)

24

Net current assets

1,025,466

899,456

Total assets less current liabilities

1,603,221

1,505,644

302,350 100,523 1,200,348

273,522 5,400 1,226,722

1,603,221

1,505,644

The funds of the charity Endowment funds - Property Restricted income funds Unrestricted funds

27 26 28

16 December 2025 The financial statements were approved by the trustees on .........................

..............................

C Wilkinson Trustee Company registration number 07200267 (England and Wales)

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AGE UK LANCASHIRE STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2025 2025 £

Notes Cash flows from operating activities Cash absorbed by operations

34

2024 £

£

(8,562)

Investing activities Purchase of tangible fixed assets Purchase of investments Proceeds from disposal of investments Investment income received

(2,851) (65,096) 66,871 55,108

£

(14,628)

(17,219) (98,311) 101,163 29,107

Net cash generated from investing activities

54,032

14,740

Net cash generated from financing activities

-

-

Net increase in cash and cash equivalents

45,470

112

Cash and cash equivalents at beginning of year

984,292

984,180

1,029,762

984,292

Cash and cash equivalents at end of year

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AGE UK LANCASHIRE NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 1

Accounting policies Charity information Age UK Lancashire is a private company limited by guarantee incorporated in England and Wales. The registered office is Wellbeing Centre, Moorgate, Ormskirk, L39 4RY, England.

Each current member and any member who has resigned within the last twelve months agrees, in the event of the company being wound up, to contribute to any deficiency in assets a sum not exceeding £1.

1.1

Accounting convention The financial statements have been prepared in accordance with the charity's governing document, the Companies Act 2006, FRS 102 “The Financial Reporting Standard applicable in the UK and Republic of Ireland” (“FRS 102”) and the Charities SORP "Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)" (effective 1 January 2019). The charity is a Public Benefit Entity as defined by FRS 102.

The financial statements are prepared in sterling, which is the functional currency of the charity. Monetary amounts in these financial statements are rounded to the nearest £.

The financial statements have been prepared under the historical cost convention, modified to include the revaluation of land and buildings at fair value. The principal accounting policies adopted are set out below.

Consolidated accounts have not been prepared as the results and balances of the subsidiary company and the joint venture, both of which are dormant, are immaterial.

1.2

Going concern At the time of approving the financial statements, the trustees have a reasonable expectation that the charity has adequate resources to continue in operational existence for the foreseeable future. Thus the trustees continue to adopt the going concern basis of accounting in preparing the financial statements.

1.3

Charitable funds Unrestricted funds are available for use at the discretion of the trustees in furtherance of their charitable objectives.

Restricted funds are subject to specific conditions by donors or grantors as to how they may be used. The purposes and uses of the restricted funds are set out in the notes to the financial statements.

Endowment funds are subject to specific conditions by donors that the capital must be maintained by the charity.

1.4

Income Income is recognised when the charity is legally entitled to it after any performance conditions have been met, the amounts can be measured reliably, and it is probable that income will be received.

Cash donations are recognised on receipt. Other donations are recognised once the charity has been notified of the donation, unless performance conditions require deferral of the amount. Income tax recoverable in relation to donations received under Gift Aid or deeds of covenant is recognised at the time of the donation.

Legacies are recognised on receipt. Where the charity has been informed by an executor that it is a beneficiary in a will and a future receipt is deemed probable, it is disclosed as a contingent asset.

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AGE UK LANCASHIRE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 1

Accounting policies

1.5

Expenditure Expenditure is recognised once there is a legal or constructive obligation to transfer economic benefit to a third party, it is probable that a transfer of economic benefits will be required in settlement, and the amount of the obligation can be measured reliably.

Expenditure is classified by activity. The costs of each activity are made up of the total of direct costs and shared costs, including support costs involved in undertaking each activity. Direct costs attributable to a single activity are allocated directly to that activity. Shared costs which contribute to more than one activity and support costs which are not attributable to a single activity are apportioned between those activities on a basis consistent with the use of resources. Central staff costs are allocated on the basis of time spent, and depreciation charges are allocated on the portion of the asset’s use.

1.6

Tangible fixed assets Tangible fixed assets are initially measured at cost and subsequently measured at cost or valuation, net of depreciation and any impairment losses.

Depreciation is recognised so as to write off the cost or valuation of assets less their residual values over their useful lives on the following bases: Land, buildings and improvements Fixtures and fittings Office equipment Motor vehicles

2% straight line method 10% straight line method 20-33% straight line method 25% reducing balance method

Land is not depreciated.

The gain or loss arising on the disposal of an asset is determined as the difference between the sale proceeds and the carrying value of the asset, and is recognised in the statement of financial activities.

The capitalisation policy within the charity is for items purchased over £1,500 and capital in nature to be capitalised.

1.7

Fixed asset investments Fixed asset investments are initially measured at transaction price excluding transaction costs, and are subsequently measured at fair value at each reporting date. Changes in fair value are recognised in net income/(expenditure) for the year. Transaction costs are expensed as incurred.

A subsidiary is an entity controlled by the charity. Control is the power to govern the financial and operating policies of the entity so as to obtain benefits from its activities.

Entities in which the charity has a long term interest and shares control under a contractual arrangement are classified as jointly controlled entities.

1.8

Impairment of fixed assets At each reporting end date, the charity reviews the carrying amounts of its tangible assets to determine whether there is any indication that those assets have suffered an impairment loss. If any such indication exists, the recoverable amount of the asset is estimated in order to determine the extent of the impairment loss (if any).

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AGE UK LANCASHIRE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 1

Accounting policies

1.9

Stocks Purchased stock is valued at the lower of cost and net realisable value. Net realisable value is the estimated selling price less all estimated costs to complete and sell.

Donated items of stock are not included in the financial statements until they are sold.

1.10 Cash and cash equivalents Cash and cash equivalents include cash in hand, deposits held at call with banks, other short-term liquid investments with original maturities of three months or less, and bank overdrafts. Bank overdrafts are shown within borrowings in current liabilities.

1.11 Financial instruments The charity has elected to apply the provisions of Section 11 ‘Basic Financial Instruments’ and Section 12 ‘Other Financial Instruments Issues’ of FRS 102 to all of its financial instruments.

Financial instruments are recognised in the charity's balance sheet when the charity becomes party to the contractual provisions of the instrument.

Financial assets and liabilities are offset, with the net amounts presented in the financial statements, when there is a legally enforceable right to set off the recognised amounts and there is an intention to settle on a net basis or to realise the asset and settle the liability simultaneously.

Basic financial assets Basic financial assets, which include debtors and cash and bank balances, are initially measured at transaction price including transaction costs and are subsequently carried at amortised cost using the effective interest method unless the arrangement constitutes a financing transaction, where the transaction is measured at the present value of the future receipts discounted at a market rate of interest. Financial assets classified as receivable within one year are not amortised.

Basic financial liabilities Basic financial liabilities, including creditors and bank loans are initially recognised at transaction price unless the arrangement constitutes a financing transaction, where the debt instrument is measured at the present value of the future payments discounted at a market rate of interest. Financial liabilities classified as payable within one year are not amortised.

Debt instruments are subsequently carried at amortised cost, using the effective interest rate method.

Trade creditors are obligations to pay for goods or services that have been acquired in the ordinary course of operations from suppliers. Amounts payable are classified as current liabilities if payment is due within one year or less. If not, they are presented as non-current liabilities. Trade creditors are recognised initially at transaction price and subsequently measured at amortised cost using the effective interest method.

Derecognition of financial liabilities Financial liabilities are derecognised when the charity’s contractual obligations expire or are discharged or cancelled.

1.12 Employee benefits The cost of any unused holiday entitlement is recognised in the period in which the employee’s services are received.

Termination benefits are recognised immediately as an expense when the charity is demonstrably committed to terminate the employment of an employee or to provide termination benefits.

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AGE UK LANCASHIRE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 1

Accounting policies

1.13 Retirement benefits Payments to defined contribution retirement benefit schemes are charged as an expense as they fall due.

2

Change in accounting policy For the period ended 31 March 2025, the charity adopted a voluntary change in accounting policy with respect to the recognition of legacy income.

Previously the accounting policy was that legacies were recognised on receipt or otherwise if the charity had been notified of an impending distribution, the amount was known, and receipt was expected. The new accounting policy is that legacies are recognised on receipt.

The updated policy is in response to previous instances where the date of recognition under the old policy could be significantly before any money was actually received by the charity. This can be confusing to the reader of the accounts as it will appear that the charity has been holding on to money for long periods of time, where this is not actually the case.

Where the charity has been informed by an executor that it is a beneficiary in a will and a future receipt is deemed probable, it will be disclosed as a contingent asset.

The impact of the change in the prior period is that the accrued income debtor as at 31 March 2024 is £120,000 lower and restricted funds brought forward at 31 March 2023 were £120,000 lower than previously reported, of which £100,000 has been received and recognised in the current year and a further £27,581 has been received post year end and will be recognised in the year ended 31 March 2026. Restatements to the prior period have been made in these areas.

3

Critical accounting estimates and judgements In the application of the charity’s accounting policies, the trustees are required to make judgements, estimates and assumptions about the carrying amount of assets and liabilities that are not readily apparent from other sources. The estimates and associated assumptions are based on historical experience and other factors that are considered to be relevant. Actual results may differ from these estimates.

The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised where the revision affects only that period, or in the period of the revision and future periods where the revision affects both periods.

The key assumptions and other sources of estimation uncertainty that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next financial year are : Determination of recoverability of trade debtors A specific provision is made against certain debts where in the opinion of the trustees the debt is not fully recoverable.

Dilapidations provision The requirement of any dilapidations provision within the financial statements.

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Docusign Envelope ID: D425E6B7-2618-45EF-94F9-048B2B7841EC

AGE UK LANCASHIRE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 4

Income from donations and legacies Unrestricted funds 2025 £

Restricted funds 2025 £

84,223 93,847 51,434

660 100,000 525,263

84,883 193,847 576,697

229,504

625,923

855,427

Donations and gifts Legacies Grants

5

6

Total Unrestricted funds 2025 2024 £ £

Restricted funds 2024 £

Total

72,422 40,182 53,049

660,993

72,422 40,182 714,042

165,653

660,993

826,646

2024 £

Income from charitable activities Unrestricted funds 2025 £

Unrestricted funds 2024 £

Contract income Services provided

2,559,086

2,616,845

Fees received Services provided

1,207,857

1,085,866

3,766,943

3,702,711

Income from investments Unrestricted Unrestricted funds funds 2025 2024 £ £ Income from listed investments Interest receivable

6,846 48,262

14,737 22,864

55,108

37,601

Income from listed investments includes unrealised gains of £Nil (2024: gains of £8,494).

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Docusign Envelope ID: D425E6B7-2618-45EF-94F9-048B2B7841EC

AGE UK LANCASHIRE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 7

Other income Unrestricted Unrestricted funds funds 2025 2024 £ £ Other income

4,562

10,712

Other income includes £Nil (2024: £9,593) reimbursement of leased car payments used for hospital transportation and £3,592 (2024: £Nil) insurance income.

8

Expenditure on raising funds Unrestricted Unrestricted funds funds 2025 2024 £ £ Fundraising and publicity Other fundraising costs Staff costs

Trading costs Premises, administration and other costs Support costs

Total costs

- 85 -

9,753 72,179

7,533 101,354

81,932

108,887

698,236 103,202

673,259 103,382

801,438

776,641

883,370

885,528

Docusign Envelope ID: D425E6B7-2618-45EF-94F9-048B2B7841EC

AGE UK LANCASHIRE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 9

Expenditure on charitable activities

Direct costs Salaries, NI and pensions Other employment costs Premises costs Travel Communication Legal and professional fees Day services consumables Repairs and renewals Printing, postage and publicity Maintenance contracts and subscriptions Volunteer expenses Leasing costs Room hire Marketing costs Activities Sundries and cleaning Other costs (including depreciation)

Share of support and governance costs Support (see note 10) Governance

Analysis by fund Unrestricted funds Endowment funds - Property Restricted funds

- 86 -

2025 £

2024 £

3,864,488 14,083 95,744 112,940 47,585 6,898 48,407 25,894 13,961 4,333 1,611 450 13,921 90 3,271 14,826 39,919

3,550,123 22,953 111,914 130,466 66,346 7,167 47,990 56,583 18,737 21,062 468 1,393 13,534 6,332 4,271 7,983 25,414

4,308,421

4,092,736

91,664 15,566

116,682 16,499

4,415,651

4,225,917

3,885,923 (1,072) 530,800

3,562,098 2,628 661,191

4,415,651

4,225,917

Docusign Envelope ID: D425E6B7-2618-45EF-94F9-048B2B7841EC

AGE UK LANCASHIRE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 10

Support costs allocated to activities

Other employment costs Travel Communication Legal and professional fees Repairs and renewals Printing charges Maintenance Leasing costs Room hire Marketing costs Sundries and cleaning Depreciation Bank charges Bad debt Shared premises Other costs Governance costs

Analysed between: Fundraising Charitable activities

2025 £

2024 £

19,446 4,372 99,489 25,232 820 9,864 7,165 20 (269) 7,229 288 5,048 9,096 1,723 3,357 1,986 15,566

24,728 6,073 103,034 28,959 1,866 7,414 1,007 24,381 58 5,381 9,134 3,053 3,827 1,149 16,499

210,432

236,563

103,202 107,230

103,382 133,181

210,432

236,563

2025 £

2024 £

9,600 2,675 18,981 10,875 159,409

9,200 2,550 25,318 150,826

Basis of apportionment The above costs are allocated on time spent on each income stream.

11

Net movement in funds The net movement in funds is stated after charging/(crediting): Fees payable to the charity's auditor: - for the audit of the charity's financial statements - for other financial services Depreciation of owned tangible fixed assets Loss on disposal of tangible fixed assets Operating lease charges

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Docusign Envelope ID: D425E6B7-2618-45EF-94F9-048B2B7841EC

AGE UK LANCASHIRE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 12

Discontinued operations Trading activities in relation to the shops have been discontinued with effective date of 31 March 2025. After this date, any profit or loss arising from the future operation of the shops shall be shared 60:40 between Age UK and Age UK Lancashire respectively, see note 31.

Income for the year in respect of discontinued operations is £725,086 (2024: £693,192) and expenditure for the year is £698,236 (2024: £673,259) resulting in a surplus of £26,850 (2024: £19,933).

Not included in the above are £103,202 (2024: 103,382) of support costs which were also allocated to the shop operations in the year, these resources will now be distributed to other areas of operation.

13

Trustees None of the trustees (or any persons connected with them) received any remuneration or benefits from the charity during the year.

14

Employees The average monthly number of employees during the year was: 2025 Number

2024 Number

Full time employees Part time employees

60 181

57 185

Total

241

242

Employment costs

2025 £

2024 £

Wages and salaries Social security costs Other pension costs

3,945,351 287,990 137,304

3,750,781 249,738 73,718

4,370,645

4,074,237

Age UK Lancashire introduced a salary sacrifice scheme for pension contributions on 1 April 2024.

Full time equivalent number of employees in the year was 149 (2024: 149).

The number of employees whose annual remuneration was more than £60,000 is as follows:

£60,001 - £70,000 £70,001 - £80,000 £80,001 - £90,000

- 88 -

2025 Number

2024 Number

1 2 1

2 1 -

Docusign Envelope ID: D425E6B7-2618-45EF-94F9-048B2B7841EC

AGE UK LANCASHIRE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 14

Employees Remuneration of key management personnel The remuneration of key management personnel was as follows:

Aggregate compensation

2025 £

2024 £

357,960

327,955

The above excludes employer pension contributions of £43,949 (2024: £14,401).

Key management personnel comprise the Chief Executive, Director of Finance, Director of Operations, Director of Partnerships and Growth and Director of People and Culture.

15

Retirement benefit schemes Defined contribution schemes Charge to profit or loss in respect of defined contribution schemes

2025 £

2024 £

137,304

73,718

The charity operates defined contribution pension schemes for all qualifying employees. The assets of the scheme are held separately from those of the charity in an independently administered fund.

16

Gains and losses on investments Unrestricted Unrestricted funds funds 2025 2024 £ £

Gains/(losses) arising on: Revaluation of investments Sale of investments

(457) 804

-

347

-

The equivalent amounts for the previous year were included within income from listed investments, see note 6.

17

Taxation The charity is exempt from taxation on its activities because all its income is applied for charitable purposes.

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Docusign Envelope ID: D425E6B7-2618-45EF-94F9-048B2B7841EC

AGE UK LANCASHIRE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 18

Tangible fixed assets Land, buildings and improvements

Fixtures and fittings

Office equipment

Motor vehicles

Total

£

£

£

£

£

Cost or valuation At 1 April 2024 Additions Disposals

315,000 -

38,477 2,851 (35,172)

69,393 -

9,500 -

432,370 2,851 (35,172)

At 31 March 2025

315,000

6,156

69,393

9,500

400,049

Depreciation and impairment At 1 April 2024 Depreciation charged in the year Eliminated in respect of disposals

13,722 (1,072) -

18,248 8,867 (24,297)

52,839 9,653 -

3,959 1,533 -

88,768 18,981 (24,297)

At 31 March 2025

12,650

2,818

62,492

5,492

83,452

Carrying amount At 31 March 2025

302,350

3,338

6,901

4,008

316,597

At 31 March 2024

301,278

20,229

16,554

5,542

343,603

The Charity's property was last valued at £315,000 on 23 June 2021 by Gregory Brent Forbes MRICS, Partner of Petty and a Chartered Surveyor with over 25 years experience. Gregory Forbes is a RICS registered valuer (registration number 0068222). The Trustees deem this valuation to be representative of the value at the current year end.

At 31 March 2025, had the revalued assets been carried at historic cost less accumulated depreciation and accumulated impairment losses, their carrying amount would have been approximately £166,000 (2024: £168,000).

Included within land and buildings is land with cost of £150,000 which is not depreciated.

- 90 -

Docusign Envelope ID: D425E6B7-2618-45EF-94F9-048B2B7841EC

AGE UK LANCASHIRE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 19

Fixed asset investments Listed investments £

Other investments £

Total

Cost or valuation At 1 April 2024 Additions Valuation changes Disposals

262,479 65,096 347 (66,870)

106 -

262,585 65,096 347 (66,870)

At 31 March 2025

261,052

106

261,158

Carrying amount At 31 March 2025

261,052

106

261,158

At 31 March 2024

262,479

106

262,585

£

Other investments comprise:

Notes

2025 £

2024 £

Investments in subsidiaries Investments in joint ventures

20 21

100 6

100 6

106

106

2025 £

2024 £

107,348 30,448 77,712 5,741 39,803

89,093 13,192 28,472 76,109 5,532 5,900 44,181

261,052

262,479

Investments at fair value comprise: UK fixed interest Overseas fixed interest UK equities Overseas equities UK property Overseas property Alternative assets

- 91 -

Docusign Envelope ID: D425E6B7-2618-45EF-94F9-048B2B7841EC

AGE UK LANCASHIRE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 20

Subsidiaries These financial statements are separate charity financial statements for Age UK Lancashire.

Consolidated financial statements are not prepared as the Charity's only subsidiary is dormant and is not material to the financial statements.

Details of the charity's subsidiaries at 31 March 2025 are as follows: Name of undertaking

Registered office

Nature of business

Class of shares held

% Held Direct Indirect

Age UK Lancashire Trading England and Ltd Wales

Arranging insurance

Ordinary

100.00

The aggregate capital and reserves and the result for the year of subsidiaries excluded from consolidation was as follows: Name of undertaking

Profit/(Loss) £

Capital and Reserves £

-

100

Age UK Lancashire Trading Ltd Investments in subsidiaries are stated at cost.

21

Joint ventures Details of the charity's joint ventures at 31 March 2025 are as follows: Name of undertaking

Registered office

Age UK Greater Lancashire England and C.I.C. Wales

Nature of business

Class of shares held

% Held Direct Indirect

Non trading

Ordinary

50.00

Investments in joint ventures are stated at cost.

At 31 March 2025, Age UK Greater Lancashire C.I.C. had total capital and reserves of £12, representing the share capital.

Age UK Greater Lancashire C.I.C. withdrew from the Age of Opportunity project on 30 September 2021 and has been dormant since this date.

- 92 -

Docusign Envelope ID: D425E6B7-2618-45EF-94F9-048B2B7841EC

AGE UK LANCASHIRE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 22

Debtors 2025 Amounts falling due within one year: Trade debtors Amounts owed by subsidiary undertakings Other debtors Prepayments and accrued income

23

276,143 1,645 285 216,897

503,306

494,970

2025 £

2024 £

-

8,810

2025 £

2024 £

62,130 124,644 94,138 16,700 209,990

63,843 222,567 84,453 15,746 202,007

507,602

588,616

2025 £

2024 £

124,644

222,567

Creditors: amounts falling due within one year Notes Other taxation and social security Deferred income Trade creditors Other creditors Accruals

25

311,220 3,644 188,442

Stocks

Finished goods and goods for resale

24

£

2024 as restated £

25

Deferred income

Arising from payments received on account for contracts or performance related grants

This comprises funds received in advance for activities to take place in the following account period.

Movements in the year are as follows:

Deferred income is included within: Current liabilities Movements in the year:

- 93 -

2025 £

2024 £

124,644

222,567

Docusign Envelope ID: D425E6B7-2618-45EF-94F9-048B2B7841EC

AGE UK LANCASHIRE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 25

26

Deferred income Deferred income at 1 April 2024 Released from previous periods Resources deferred in the year

222,567 (207,797) 109,874

346,081 (346,081) 222,567

Deferred income at 31 March 2025

124,644

222,567

Restricted funds The restricted funds of the charity comprise the unexpended balances of donations and grants held on trust subject to specific conditions by donors as to how they may be used.

At 1 April 2024 as restated £

Incoming resources

Resources expended

At 31 March 2025

£

£

£

5,000 400 -

100,000 1,645 2,000 882 29,750 40,000 27,500 2,000 27,909 35,662 5,985 173,890 69,903 480 3,110 500 160 1,289 6,779 55,597 40,882

(1,645) (2,000) (4,477) (882) (29,750) (40,000) (27,500) (2,000) (27,909) (35,662) (5,985) (173,890) (69,903) (400) (480) (3,110) (500) (160) (1,289) (6,779) (55,597) (40,882)

100,000 523 -

5,400

625,923

(530,800)

100,523

M Bones Legacy Wyre Borough Council Institue of Research & Performance Screwfix Foundation West Lancashire Borough Council Fylde Borough Council Eric Wright Foundation The Headley Trust CAST LCC Armed Forces Covenant Trust Health Education England L&SC ICS (through the NHS Tech Fund) Age UK Asda (Lancaster) Rehman Malik Foundation Percy Bilton Charity Christ Church Aughton Mr Leach & Family The Peter Lathom charity Regenerage Community Mental Health Transformation Fund Parkinsons Project

Description of restrictions for material funds: •

- 94 -

Docusign Envelope ID: D425E6B7-2618-45EF-94F9-048B2B7841EC

AGE UK LANCASHIRE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 26

Restricted funds Previous year:

At 1 April 2023 as restated £

Incoming resources

Resources expended

£

£

At 31 March 2024 as restated £

598 5,000 -

490 515 1,212 2,484 250 3,800 1,784 15,750 50,375 30,000 30,000 1,445 43,112 200 60,000 56,342 5,998 3,410 197,389 6,799 5,000 144,238 400

(490) (515) (1,212) (2,484) (250) (3,800) (598) (1,784) (15,750) (50,375) (30,000) (30,000) (1,445) (43,112) (200) (60,000) (56,342) (5,998) (3,410) (197,389) (6,799) (5,000) (144,238) -

5,000 400

5,598

660,993

(661,191)

5,400

Rossendale Borough Council Wyre Borough Council The Skelton Charity Postcode Lottery Fund Councillor Owen's CAF Fund B&Q Foundation Tesco Screwfix Foundation West Lancashire Borough Council Fylde Borough Council Eric Wright Foundation The Headley Trust Independent Age CAST The National Lottery Community Fund Councillor Azhar Ali's Fund LCC Armed Forces Covenant Trust Infection Control Funds Health Education England L&SC ICS (through the NHS Tech Fund) Awards4All Chorley Borough Council Age UK Asda (Lancaster)

- 95 -

Docusign Envelope ID: D425E6B7-2618-45EF-94F9-048B2B7841EC

AGE UK LANCASHIRE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 27

Endowment funds - Property These are endowment funds which are material to the charity's activities.

At 1 April 2024 £

Resources expended £

Transfers £

At 31 March 2025 £

Donated property

273,522

1,072

27,756

302,350

Previous year:

At 1 April 2023 £

Resources expended £

Transfers £

At 31 March 2024 £

276,150

(2,628)

-

273,522

Donated property

28

Unrestricted funds The unrestricted funds of the charity comprise the unexpended balances of donations and grants which are not subject to specific conditions by donors and grantors as to how they may be used. These include designated funds which have been set aside out of unrestricted funds by the trustees for specific purposes.

Investment reserve Funds set aside for Good Day Call services General funds

Previous year:

Investment reserve Funds set aside for Good Day Call services General funds

At 1 April 2024 £

Incoming resources £

Resources expended £

Transfers £

Gains and losses £

At 31 March 2025 £

250,000

-

-

-

-

250,000

15,000 961,722

4,781,203

(15,000) (4,765,168)

(27,756)

347

950,348

1,226,722

4,781,203

(4,780,168)

(27,756)

347

1,200,348

At 1 April 2023 £

Incoming resources £

Resources expended £

Transfers £

Gains and losses £

At 31 March 2024 £

250,000

-

-

-

-

250,000

814,479

4,609,869

(4,447,626)

15,000 (15,000)

-

15,000 961,722

1,064,479

4,609,869

(4,447,626)

-

-

1,226,722

- 96 -

Docusign Envelope ID: D425E6B7-2618-45EF-94F9-048B2B7841EC

AGE UK LANCASHIRE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 29

Analysis of net assets between funds Unrestricted funds

Restricted funds

Total

2025 £

Endowment funds Property 2025 £

2025 £

2025 £

14,247 261,158 924,943

302,350 -

100,523

316,597 261,158 1,025,466

1,200,348

302,350

100,523

1,603,221

Unrestricted funds

Restricted funds

Total

2024 £

Endowment funds Property 2024 £

2024 £

2024 £

70,081 262,585 894,056

273,522 -

5,400

343,603 262,585 899,456

1,226,722

273,522

5,400

1,505,644

At 31 March 2025: Tangible assets Investments Current assets/(liabilities)

At 31 March 2024: Tangible assets Investments Current assets/(liabilities)

30

Contingent assets The charity is awaiting a number of legacies where it has been named as a beneficiary in a will. At the year end, an estimated £192,380 of future receipts are deemed probable.

31

Events after the reporting date On 1 April 2025, the charity entered into a Business Transfer Agreement with Age UK to transfer its retail business to them with effective date 31 March 2025.

On the same date, the charity entered into a Collaboration Agreement with Age UK for each shop transferred under the Business Transfer Agreement. The Collaboration Agreement states that any profit or loss arising from the future operation of the shops shall be shared 60:40 between Age UK and Age UK Lancashire respectively.

- 97 -

Docusign Envelope ID: D425E6B7-2618-45EF-94F9-048B2B7841EC

AGE UK LANCASHIRE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 32

Operating lease commitments Lessee At the reporting end date the charity had outstanding commitments for future minimum lease payments under non-cancellable operating leases, which fall due as follows:

Within one year Between two and five years In over five years

2025 £

2024 £

26,228 6,257 -

144,551 187,780 2,000

32,485

334,331

Not included in the commitments above, are future minimum lease payments of £184,322 relating to retail shops with leases still in the charity's name but that are now the responsibility of Age UK. These costs will be recharged to Age UK under the Business Transfer Agreement.

33

Related party transactions There were no disclosable related party transactions during the year (2024: none).

34

35

Cash absorbed by operations

2025 £

2024 £

Surplus for the year

97,577

159,417

Adjustments for: Investment income recognised in statement of financial activities Loss on disposal of tangible fixed assets Gain on disposal of investments Fair value gains and losses on investments Depreciation and impairment of tangible fixed assets

(55,108) 10,875 (804) 457 18,981

(37,601) 25,318

Movements in working capital: Decrease/(increase) in stocks (Increase) in debtors Increase in creditors (Decrease) in deferred income

8,810 (8,336) 16,909 (97,923)

(5,402) (44,185) 11,339 (123,514)

Cash absorbed by operations

(8,562)

(14,628)

Analysis of changes in net funds The charity had no borrowings during the year.

- 98 -

Docusign Envelope ID: D425E6B7-2618-45EF-94F9-048B2B7841EC

Docusign Envelope ID: D425E6B7-2618-45EF-94F9-048B2B7841EC