New Zealand's Best Retirement Villages and Care Magazine 2021

Welcome

MAKING THE DECISION TO DOWNSIZE and move into a village, or shift to where extra care is available can be overwhelming. If you’re a couple, one of you will usually not want to move, while the other will likely see the opportunities and benefits that a move like this can offer.

New Zealand’s Best Villages and Care Homes 2021 Magazine gives readers an independent, residentled insight into some of the top facilities in Aotearoa and will help you know what to look for and

Contents

ask about, when it's time to make the call. It is our hope that by sharing the ratings and advice from nearly 6,000 real experiences we can help you make your next step the best one possible. And we look forward to hearing your story in due course.

Warmest regards,

Nigel Matthews

FOUNDER, AGED ADVISOR NEW ZEALAND

EDITOR

Nigel Matthews

CONTRIBUTORS

Jessica Swan

Margaret Hobbs

Pippa Henderson

Phillip Sunderland

Steven Matthews

PRINT Ovato Goldcraft Ltd.

New Zealand’s Best Villages and Care Homes Magazine is an annual publication of Aged Advisor New Zealand. While every attempt has been made to ensure the accuracy of material in this publication, the publisher assumes no responsibility for errors, omissions or other interpretations of the content enclosed. The publisher also reserves the right to edit or abridge any material supplied or otherwise, prior to publication. The reader assumes all responsibility for the use of this content / information.

No content is to be reproduced, in part or whole, without the express written consent of the publisher.

All Rights Reserved ©2021 Aged Advisor NZ.

GLOSSARY OF TERMS

Almost every age and stage of life comes with its unique set of jargon or acronyms, and the village and care sector is no exception. Below, we highlight a few of these used within the magazine to help you understand what is on offer and make navigating the options easier.

CFFC Commission for Financial Capability

This is an organisation focused on helping retirees with the financial and legal obligations of entering into a retirement village. They focus on three areas: Retirement Policies, Retirement Villages and Financial Capability. A large part of this is updating the Government on policies and procedures that will better the retirement process for residents.

Continuum of Care

This refers to maintaining continuity of rest home and 'hospital level' care offered to a resident.

COP Code of Practice

This refers to a legal document that sits under the Retirement Villages Act 2003 called the ‘Retirement Villages Code of Practice 2008’. This has to be complied with by retirement villages, and trumps any Occupation Right Agreement (ORA) or other contract. The requirements outlined in the Code for village operators include general requirements (ie. policies & notices) and minimum requirements of information to be included in the ORA (ie. complaints, safety, termination etc.). This Code is in place to ensure village managers fulfill their legal obligations to residents.

DMF Deferred Management Fee

This is a cost paid after a resident leaves or terminates their unit in a village. Generally ranging between 20%-30% of the original ORA purchase price, this sum is used

towards shared facilities or other village needs. The percentage is outlined in the ORA and varies depending on the type of retirement living you are situated in. The sum is accumulated during the first few years of residence and the balance returned once the unit has been resold. A village may also take costs of repair or outstanding fees owed to the village when the resident leaves and there is normally no capital gain.

Disclosure Statement

This document must be provided to an intending resident and normally accompanies an ORA. It describes detail relating to Village ownership, management and supervision and the physical state of the village (whether or not it is completed, if there is a building programme in progress etc.) and is considered non-binding.

KTS

Key Terms Summary

As of April 2020, all registered retirement villages that are members of the RVA are required to provide this two page statement as part of their sales process, and covers the key terms of your ORA. It is recommended that you ask for a copy as part of your decision making process.

LTO Licence to Occupy

While this licence gives you legal access to live in the unit or home you will move into, it doesn’t give you ownership of this space. This “right” is established by the terms of the ORA. Under an LTO, you have permission to access and use the village’s facilities or services as well as your independent space.

ORA Occupation Right Agreement

This refers to the contract you sign with a village operator before you move in. Outlined in the contract are the specific details of the L.T.O you purchase. This could also be a unit title, cross lease, rental right or lease for life. Essentially the ORA covers details of your terms in the retirement home by determining the cost (ie. ongoing costs, how much will be paid on termination of the contract), basic rights (ie. village manager’s duties, policies outlined in the Retirement Villages Act) and any other policies of legal importance (ie. how complaints are processed.)

RORV Registrar of Retirement Villages

The Registrar of Retirement Villages main function is to maintain the Retirement Villages Register.

RVA Retirement Villages Association

A national membership body representing most operators of retirement villages.

RVRANZ Retirement Village Residents Association of NZ

A national membership body representing residents living in retirement villages.

Retirement Village, Lifestyle Village or Care Home. What's the difference?

The fundamental differences between the three options centre around the independence available to residents, the financial structure, the community environment and the care services available.

Independence

Retirement villages & lifestyle villages offer security and peaceof-mind for independent living. Residents enjoy the use of a villa, townhouse or apartment for

themselves, with the opportunity of shared ammenities and social interaction on their doorstep. The key differences of ‘lifestyle’ and ‘retirement’ are usually found in the entry age (lifestyle normally lower), the amount of activities run by staff (retirement will have more) and levels of care available onsite (common in retirement villages).

Contrastingly, care homes (or aged care) cater to those who require assistance to fulfill daily tasks or activities. These facilities are focused on taking care of the individuals basic needs as well as health needs. A ‘Needs Assessment’ would usually be conducted before moving into care, to determine the level of care required, as not all care homes offer all levels, ranging from rest home, to hospital, dementia and palliative.

Finance

Financially, retirement living very rarely offers lucrative opportunities for residents. In retirement villages, the initial price you pay includesthe right to occupy your home anda contribution towards the use of communal facilities. Residents

will also pay an ongoing weekly or monthly fee for the running of the village. When you leave, there is normally a 20-30% ’deferred management fee’ (DMF), which comes off the money refunded to you and is kept by the village. Retirement Villages do not normally share capital gains so if you change your mind and want to leave, the general housing market may have shifted in price and your financial ability to purchase elsewhere may have diminished.

Lifestyle villages usually follow a similar financial ORA model as a retirement village, but are more likely to offer you shared (or full) capital gain. Although they make up less than 20% of the village market they are becoming increasingly popular with the younger 55+ demographic. Unlike most retirement villages, care is normally not available onsite. Weekly fees may also be slightly lower than a retirement village as less staff are employed because of the independence of residents.

Fees for care homes are user pays based, although asset-tested. If the resident is under the asset threshold

Retirement living encompasses a wide range of choices. Within these options, sits lifestyle villages, retirement villages, and care homes — each with their own subtle or not so subtle differences.

Jessica Swan explains

and qualifies for a Residential Care Subsidy then their superannuation is taken as the payment. Otherwise, a resident will pay $1000 - $1200 per week, as a maximum contribution, for a standard room. Some care homes charge a Premium Room fee (eg. for an ensuite or better view) and others offer bigger rooms / additional services with an ORA attached (similar to a village) so an upfront amount is required.

Community

Retirement and lifestyle villages normally offer a strong social / community environment for their residents. This may include ammenities such as a gym, swimming pool, bowling green, lounge, bar, cafe and, even a cinema.

These shared facilitates are a great drawcard especially where a retirement village organises activities and social events as part of a weekly programme. Lifestyle

villages, by contrast, may have the same ammenities but normally leave social events to the instigation of the residents. Any recreational centres, gardens and grounds are also fully maintained by the operator - another plus for the retiree / life-styler.

Care homes will also offer a degree of community and social activity, however, their focus is on managing and maintaining an individuals health and wellbeing.

Continuum of Care

More and more retirement villages are offering care facilities onsite with a full continuum of care available (rest home, hospital and dementia), or assisted living options by way of serviced apartments and care suites. Serviced apartments usually have care packages available for purchase as your needs change while Care Suites have the ability to offer broader levels of care. Both require an ORA.

Villages may also have a 24/7 call bell system within units in the event of an emergency - sometimes as part of the offering or contracted out to a 3rd party. Lifestyle villages stereotypically have very little care assistance onsite.

Individual care homes will provide one or more of the levels of care. Some only specialise in one level of care, so, if health needs are likely to change, you would need to look at further care options.

Ultimately, all retirement living offers unique opportunities for residents depending on their needs and preferences. The key is to do your research first, visit the home yourself and contact us with any questions you may have.

Who are the players?

While we have many organisations involved in retirement living, there are a few dominant players in the New Zealand market. We briefly look at the options, including three of the "Big 6" companies: Ryman, Summerset & Metlifecare.

Commercially run, these organisations are located all across Aotearoa and have established communities connected to them. These companies have a 'continuum of care' approach offering both care homes and independent living homes within their villages.

The rest of the retirement living options on offer are either independent, family owned, not-for-profit or under an owner/operator leadership structure, tending to have fewer locations across the country.

Independent villages can have multiple sites like the bigger companies, but generally differ in the way they are structured financially. For example, Karaka Pines follows a New Generation model in order to offer their residents capital gain when they leave the village. Others focus on capping the weekly rates residents pay and ceasing village tariffs as soon as individuals leave. However, many don't and it's important that you know the Key Terms offered by the villages you may be considering (read our 'Deciding on the Best Village' article). One benefit of these independently owned villages is their ability to have their own flavour, “independent” from the commercial needs of franchise.

Owner-operated retirement villages are managed and owned by the same people and/or organisation. This provides an authentic way for residents to ensure the broader commercial vision of the home is being implemented by the same people who designed it. This includes villages like Omokoroa Country Estate, Richmond Villas & Speldhurst Estate to name a few.

Finally, non-commercial entities such as trusts and religious groups also provide an alternative to mainstream options. This includes established locations such as Archer Village, St Andrews Village and Selwyn.

While these not-for-profit organisations still charge residents for general maintenance and living costs, any surplus is invested straight into the village - meaning no outside investors or stakeholders receive a profit. These villages also can have “special character” often being aligned to a denomination or religion.

While there is a relatively wide selection of village and care operators to choose from, nearly 60% of the total national village units in the market are owned by only six providers, commonly referred to as ‘The Big 6’. According to a 2019 JLL Report “Ryman has the largest average village size at 195 units per village, with Metlifecare just behind at 182 units and Summerset with 157 units.” The report continues by noting that Ryman and Summerset have a high proportion of their villages across the country offering care, where as Metlifecare is predominantly Auckland focussed with only just over 50% of its villages offering continuum of care. The other three, Arvida, Oceania & Bupa offer a range of both independent living & continuum of care.

If you’re wondering where the popular spots are for retirement village living, then you would look no further than the Bay of Plenty. With 19% of the 75+ age population living in a retirement or lifestyle village it is considered the retirement hub, followed by Auckland (18.1%) and Gisbourne (17.1%). The national average is 13.9% of people 75+ years of age in villages.

At the time of the 2019 report, the Big 6 had almost 12,000 new units in development or pending with a total of 90 new villages, across all providers, in the wings.

Photo: Ryman Healthcare

THE PEOPLE'S CHOICE AN NUAL AWARDS

In 2014, three guys with marketing, online and hospitality backgrounds got together and talked about their understanding and experience with retirement villages and aged care. It was clear there was limited information on these sectors, and interestingly no review platform for residents to share their experiences - good, bad or otherwise. So, with the help of an Advisory Board and many hours in weekends and evenings, a review site was developed and launched in 2015.

Initially, both the aged care and village sector showed reservations thinking it would become a site for complaints and that these would be available publicly with little they could do. However, by 2016 it was obvious that that there were many more good stories than bad and awards would help to publicly acknowledge and thank those facilities and staff doing a great job. The problem was that the larger facilities received more reviews and votes due to the number of residents. A method was needed to smooth results so that a 20 bed facility had the same chances as a 120 bed facility.

In consultation with the University of Canterbury, AgedAdvisor developed a series of algorithms to calculate the ratio and mean score of reviews over a 12-month period. Facilities with more residents were aggregated by the number of ‘reviews to residents ratio’ to reflect a true score across all villages.

“Unlike any other awards in the aged care or village sector, the Aged Advisor winners are based purely on independent reviews and ratings from customers throughout New Zealand,” explains Aged Advisor’s Managing Director, Nigel Matthews. “We launched the awards to identify and celebrate exceptional aged care and village providers as well as provide families with another measure to identify facilities that will take great care of their loved ones.”

“The winners received consistently high ratings from residents and their families and represent the top tier of senior care or retirement village providers in New Zealand.”

The following Winners and Finalists are from the 2020 Awards from more than 1100 eligible facilities. Facilities must receive a minimum of 3 reviews within the previous 12 month period and have 5 or more reviews within the last 5 years to qualify. AgedAdvisor does not charge for entry into the Awards, and provides Freepost forms for residents to post in, ensuring no facility is disadvantaged.

“These winners not only demonstrate a commitment to providing the best care possible, they’ve set the bar high for others to follow.”

“Unlike any other awards in the aged care or village sector, the Aged Advisor winners are based purely on independent reviews and ratings from customers throughout New Zealand.”

On a roll at Ryman

BEST MULTI-FACILITY PROVIDER RYMAN HEALTHCARE NATIONWIDE

For the third year running, Ryman Healthcare has won Aged Advisor's People’s Choice Award for best multifacility provider.

Spanning from Whangarei to Invercargill, Ryman Healthcare aims to emulate a familyorientated approach at their 36 retirement villages.

Co-founder Kevin Hickman says the priority has always been providing care “good enough for mum or dad.” And this vision translates into how the team intentionally invest in both their staff and residents. Ryman Healthcare believes happy staff make for happy residents. Consequently, they claim their focused training phase for new employees is imperative to the wellbeing of the entire village –

imparting shared values, providing staff with the right tools and consistently looking for ways to help them develop.

Villa ger manager Merrin Jack also attests their loyal team of fans can be attributed to the kind, empathetic and professional care from staff. With an overall rating of 92% across more than 600 reviews, Ryman are confident they are meeting a standard of excellence. In one review, a resident says the management is intentional and thorough, identifying “excellent care, thoughtfulness and response to any suggestions made.” However, it’s not just the staff but the facilities that appear to be popular with residents.

The facilities offered in Ryman villages include independent apartments and townhouses, serviced apartments, and rest home, hospital and dementialevel care. Although each village varies in size and facilities, each is purpose-built, surrounded by gardens and amenities. Ranging from swimming pools to movie theatres to cafes, Ryman Healthcare hopes they can provide opportunities for all residents to get involved in something they enjoy.

Although the COVID-19 outbreak has had a huge impact nationally, Ryman believes it has highlighted their excellence in service. During the outbreak, staff were purposeful about creating safe havens for their residents. Delivered groceries, complimentary morning and afternoon teas, happy hours in bags and regular flu jabs were organised to give residents comfort during a difficult season.

Overall, Ryman Healthcare strives to be a place of excellence and commitment to exceptional relationship-focused care. Through rolling out new initiatives and focusing on new technologies in the future, they promise only bigger and better to come.

Ryman Healthcare Chief Executive Gordon MacLeod and Chief Operations Officer Cheyne Chalmers with Ryman’s three awards.

BEST SMALL RETIREMENT VILLAGE REMUERA RISE NORTH ISLAND

Remuera Rise has been voted Aged Advisor’s Best Small Retirement/Lifestyle Village in the North Island.

As a boutique home, Remuera Rise also has the opportunity to offer varying levels of care. Describing themselves as small and intimate, staff can quickly notice and resolve any unusual behaviour in their residents. The benefit to their specturm of care is it allows couples to live under the same roof while requiring different kinds of support.

Staff also feel welcomed and cared for in the village, with their sales executive, Linda saying it is a stand out village to be a part of.

“I have worked at Remuera Rise during the construction and prior to the opening in June 2013. We are a close team; the residents and staff are my friends and family… I feel very blessed to be a part of this close community.”

Consisting of 116 two and three bedroom architecturally designed villas, the team at Highfield believes their beautiful, supportive and spacious estate is a place people are proud to live in.

Careful planning has gone into “providing the facilities and environment that allow you the freedom to live the lifestyle you enjoy”. Developed by the Fladgate family they’re deeply fond of the Waikato region and the beauty it has on offer.

Remuera Rise has been voted Aged Advisor’s Best Small Retirement/ Lifestyle Village in the North Island. Seven stories high in the heart of Auckland, staff claim their village could easily be mistaken for a 5-star hotel.

58 independent apartments for residents and 12 bed Care Home and Guest suites for visitors are distributed throughout the highrise apartment block. Exclusive use of the café, restaurant, large lounge, library, pool, gym, craft room and hairdressing salon is offered to residents and guests.

Village Manager Julie Pelling says the key to their award-winning home is their location and continuum of care. Being in central Newmarket gives residents direct access to the waterfront, museums, parks, specialists and hospitals. Shopping and public transport is readily accessible, allowing residents the independence to amuse themselves in the city.

With both parties incredibly proud of the award, there are plans to continue refurbishing and upgrading facilities to make Remuera Rise even more welcoming and luxurious for residents.

BEST LARGE RETIREMENT VILLAGE HIGHFIELD COUNTRY ESTATE NORTH ISLAND

High field Country Estate has been voted winner of Aged Advisor’s People’s Choice Award for Best Large Village in the North Island.

So, at the heart of their design, is a desire to maximise enjoyment and independence for their residents through the gorgeous landscape. All villas are positioned to maximise the sun, decorated with neutral toning and open onto beautiful stonewalling and aesthetic planting. Their hope is these well-maintained and highspec homes offer a safe and secure place for their community to flourish.

One resident rejoices they’ve found a “real communityfriendly, helpful and fun...from management and directors to throughout the village.”

This aligns with villager manager Linda Otta's vision for their home: always supporting residents to the best of their ability. The pride in receiving the award is only matched by the desire to continue the good work and keep investing in their residents.

BEST AGED CARE UP TO 40 BEDS COOK STREET NURSING CARE NORTH ISLAND

For the second time, Cook Street Nursing Care Centre is the North Island winner of Aged Advisor’s Best Aged Care up to 40 beds award.

Cook Street believes the size of their village is a large factor in staff being able to provide such excellent service. Having only 30 residents means no one gets lost in a busy, huge place. Therefore, staff have time to care for residents, meet visitors and know everyone’s unique needs.

Because each resident is known to staff, the team can also recognise very quickly if individuals need support. By maintaining open door access between all residents and staff, their hope is anything that needs organising can be easily managed.

Operated and owned privately, they provide a mixture of rest home and hospital level care across their 30 rooms.

The Palmerston North village believe it’s the friendly, compassionate and professional people that make the home what it is. Village Manager Anna Blackwell attests their low staff turn-around is proof their team is invested and connected in their facility.

At Cook Street, their focus is building community with not just residents but their families too. One resident’s child says they couldn’t have asked for a better place for their mother:

“The care by all staff, carers, nurses, owner etc was exemplary, the extent of effort and care to make her feel loved cared and valued was phenomenal. Just would like to say how grateful we are for such a caring place for the last stages of life for our mother Communication was excellent and their knowledge of her daily changes, requirements etc were impressive.”

Additionally, being privately owned by a registered nurse, there are high medical and aged care standards being adhered to in the home. Staff outnumber residents, ensuring no corners are cut during their stay.

With renovations underway, they hope their facilities will begin to further reflect their award-winning standard of care.

BEST AGED CARE OVER 40 BEDS MALYON HOUSE NORTH ISLAND

For the fourth year running, Malyon House has claimed Aged Advisor’s Best Aged Care over 40 beds award for the North Island.

As the only independently owned care facility in Mt Maunganui, they believe this is what sets them apart.

Founded in 1996, Malyon House is a small rest home and hospital with a commitment to excellence in care. Each room is spacious, clean and modern – designed to be maintained easily for their residents.

As an independent facility, care manager Amy Munro says their difference is a unique family atmosphere, where individuals feel welcomed and wanted. A homely environment for both residents and their families is the key goal of their 'house'. She believes this is achieved through staff exemplifying dignity, privacy, comfort, kindness, respect and love.

One reviewer writes, “My Dad saw out the last of his life in Malyon House and we could not have wished for better care. The care of Dad and the support of our family in the last days was well above anything we could have expected.”

By using their experience and abilities, Malyon House staff also aim to meet the vast physical, cultural and psychological needs of their residents. The balance of encouraging independence and also ensuring the wellbeing of each resident is important to their team. Looking towards the future, they hope to maintain award-winning service and reclaim their title again next year. 2021 is also the company’s 25th anniversary, so a celebration is planned for all the people who have contributed to their success.

North Island

INDEPENDENT LIVING

ARIA PARK RETIREMENT VILLAGE

Aria Park Retirement Village is overwhelmed with the honour of being one of Aged Advisor’s finalists for Best Small Retirement Village. Located in Auckland, Manager, Hyrum-Daniel, says the team is focused on the central pillars of Wellness. He believes their success lies in staff both living out these values and supporting residents to do the same.

One family member agrees there is excellent holistic care for residents through professional medical care, friendly kitchen staff and management. She says staff made the difference for her dad because they “really took time to get to know him and support and encourage his passions and interests.”

Aria Park Retirement Village say it is a gift to be recognised and is very grateful to be a finalist.

AWATERE VILLAGE

Aged Advisor’s Best Small Retirement/Lifestyle Village finalist Awatere Village attests to being a small “close-knit community”. Situated close to Hamilton’s CBD, this boutique sized village has just 40 apartments.

Village Manager Raewyn Porteous says for their residents, location is a significant selling point. Near to family, shops and services, it’s both their

communal facilities and wider amenities that make their village special.

Furthermore, she believes their investment into a welcoming culture has made their retirement facility an easy-going, happy space. One resident affirms the “homely, warm and safe” atmosphere.

BERT SUTCLIFFE RETIREMENT VILLAGE

Retirement/Lifestyle Village award. Stretching across 16 acres, they attest their services to be of the highest possible standard.

ingredients that make their village unique: Kindness and friendship creating a very caring environment for residents, seen especially in their volunteers and residents association. Staff represent a wide range of ages, cultures, experiences, skills and personalities. Their grounds are “spectacular”.

Bert Sutcliffe is thankful to be a finalist for Aged Advisor’s Best Large Retirement Village. Overlooking elevated views of Kauri Point, this Ryman Healthcare facility is close to parks, shopping centres and the bay.

With 306 units, there is a range of services and onsite care available for residents. This includes dementia, respite and medical care. Staff believe their “full range of comprehensive options” set the standard for retirement living.

One resident agrees this care is achieved by the team. They now have “total peace of mind in all things”.

Management is appreciative for every review and hopes to continue providing awardwinning service.

CARMEL COUNTRY ESTATE VILLAGE

Carmel Country Estate Retirement Village is one of the proud finalists for Aged Advisor’s Best Large

Being privately owned and operated, Carmel also strives to maintain a reputation of personal service, quality homes, beautiful gardens and safety through their secure complex. Consequently, their hope is families will have peace of mind, knowing their parents have invested in a secure and caring environment.

Staff and managers have an open door policy where individual needs can be addressed one-on-one. One resident expresses their gratitude for this - “Excellent staff support without the extra cost.”

HILLSBOROUGH HEIGHTS RETIREMENT VILLAGE

Village Manager Penny Smith says staff are thrilled with this award as it reinforces the intentional level of service and care they prioritise. They continue to strive towards making a daily difference in the lives of their residents.

KIRI TE KANAWA RETIREMENT VILLAGE

Hillsborough Heights Metlifecare Retirement

Village is one of Aged Advisor’s Finalist for Best Small Retirement Village. They say this public acknowledgement reflects the tremendous pride residents have for their home.

Officially opened in 1987, this Auckland village believes there are some key

Voted as a finalist for Aged Advisor’s Best Large Retirement Village, Kiri Te Kanawa Retirement Village believes they are pioneers of the sector. Being a Ryman Healthcare facility, with 35 years of history, they have a legacy of experience for their residents.

Management affirms this, saying their village is named after a “pioneering singer who set the standard for others to follow”. Through their faithful service, they claim their team has learnt how to live retirement life to its fullest.

One long-term resident says they live in a very caring facility, that has supported them even through difficult times. “Excellent service during these lockdown times.

Kiri Te Kanawa Retirement Village contin.

Cannot fault them at all. Making sure we are well fed and exercised, with dancing in the streets… all 2 metres apart of course.”

T he village is thrilled to be recognised as a finalist and are grateful for every review that bought this about.

LINDA JONES RETIREMENT VILLAGE

MAYGROVE VILLAGE

quiet. Milife Director Jenny Tyler says the first thing people notice at Rosewood Park is this beautiful scenery and open space. The villas themselves are designed to be modern and light, with different designs, sizes and layouts used to cater for individual needs.

Celebrating 20 years since its establishment, Maygrove Village has picked up its fifth Aged Advisor award in 5 years, this time as finalist for Best Large Retirement/ Lifestyle Village.

Linda Jones Retirement Village, another Ryman facility, is honoured to be an Aged Advisor finalist for Best Large Retirement/ Lifestyle Village. Being a newer facility, they say this acknowledgement was a valuable reminder they’re on the right track.

Located close to the Waikato River, their village offers 127 units. This includes townhouses with three bedrooms, dementia care and intimate one-bedroom apartments. As a Ryman Healthcare facility, they also say residents have the luxury of enjoying day-to-day tasks being done for them.

One resident notes construction is still underway, but the “very high quality” makes it worth the wait.

Management says the reviews are an encouragement that their work is appreciated, and they are grateful to everyone who contributed.

A small family-owned company, Maygrove is the first of the Hopper Living properties in Auckland. They pride themselves on authentic family-friendly attitudes and values, hoping people flourish in their care facility.

Village Manager Leonie Knell reveals, “my favourite thing about working at Maygrove is seeing how people grow and blossom once they become a resident here. We get the comments often that ‘we should’ve moved here sooner’ and ‘I haven’t seen Mum this happy in years’ it is so wonderful to see and hear.”

A big selling point of their village is their young entry age of 55 years. This facilitates the independent lifestyle many of their residents have – allowing for a smooth transition from semi-retirement.

MILIFE ROSEWOOD PARK

Milife Rosewood Park, Levin is one of Aged Advisor’s Best Small Retirement/Lifestyle Village finalists.

Surrounded by gardens, the 52 villas are kept private and

In agreement, a resident explains how friendly and nurturing she finds her home: “The small village is extremely well run by the most perfect Manager, maintenance staff excellent and friendly… never a problem when things need attending to. I would say personally we are all truly blessed to have found this place.”

ST ANDREWS VILLAGE

One of Aged Advisor’s Best Large Retirement Village finalists, St Andrews Village, prides themselves on individuality. Because they don’t have a head office, decisions can be made quickly and specifically for the interests of residents. 188 LTO’s are situated on the 14 hectares, overlooking the Taiki Estuary. Sales Manager Judy Armour describes the village as spacious, allowing for large homes and apartments to connect to lovely gardens. She says the village feels like a subdivision rather than a high density home.

One regular visitor agrees the village is welcoming and warm. She finds St Andrews “a lovely place to enter, very friendly, helpful staff. All people I meet smile and say hello.”

The village is undergoing construction soon to make the communal spaces and care facilities even more appealing for residents.

SUMMERSET IN THE ORCHARD

Located just a few minutes drive from Hastings Town Centre, this village not only enjoys being a 2020 Finalist for Best Large Retirement Village - but also ‘the magnificent Hawke's Bay climate’.

One Summerset local comments, “Two Years today and we still think the same… Best management and caring staff. Grounds always looking great and nothing is a trouble to the team…"

WAIRARAPA MASONIC VILLAGE

Wairarapa Masonic Village is a finalist for Aged Advisor’s Best Small Retirement/ Lifestyle Villages. Located in Masterton, the facility is part of the various Masonic Villages Trust villages across the North Island.

Village Manager Irene Bull says “We were taken aback by the recognition. Both the residents and team are thrilled and grateful.” The location is one of their most popular features. She claims visitors often point out how quiet and spacious the grounds are, allowing people to have their own space.

One resident agrees it is “a peaceful, friendly, welldesigned village with plenty of trees, gardens and grass", as well as additional services she appreciates, including a bus service, technology support groups and village activities.

North Island

AGED CARE

CHT HEALTHCARE

CHT Healthcare has 55 years of legacy, caring for elderly people across the North Island. Three of their Auckland facilities – CHT Peacehaven, CHT Royal Oak, CHT Hillcrest – were finalists for Aged Advisors Best Aged Care over 40 beds.

Independent Communications Expert, Alice McKay says their focus is both providing this exceptional care and exploring new ways to improve the day-to-day care for residents.

Through offering varying facilities, residents can easily transition between levels of care. As their needs change, different services are readily available.

CHT PEACEHAVEN

CONCORD HOUSE REST HOME

Concord House Rest Home is honoured to be Aged Advisor’s finalist for Best Aged Care up to 40 beds. As a small home in Auckland with only 15 beds, they aim to provide a meaningful experience for each resident.

With a beautiful garden setting, Peacehaven has provided a restful sense of home for residents for many years in a quiet neighbourhood of Blockhouse Bay.

With 45 beds, Lesley, a family member says “Staff care for residents with dignity. Social needs and welfare are prioritised.”

CHT ROYAL OAK

Manager Jenni Qin says part of this is putting effort into one-on-one relationships. One family member affirms the team as “Very accommodating. Very helpful and caring.”

To cater for a broad range of residents, their staff speak a variety of languages including Mandarin, Cantonese, Hindi, Samoan, Tongan and English. These languages are accompanied by an inclusive program that helps to integrate all cultural backgrounds.

CORONATION LODGE REST HOME

GREENVALLEY REST HOME

Greenvalley Resthome is an over 40 bed facility offering rest home and dementia level care in Auckland and is also a 2020 finalist for Best Aged Care over 40 beds facility. Located in Glenfield, the home is close to a number of parks and reserves, and the Glenfield Mall is just a short drive away.

One reviewer commented on their "Holistic approach to residents wellbeing.”

ST PATRICKS HOME AND HOSPITAL

CHT HILLCREST

Situated in the heart of vibrant Mangere, CHT Hillcrest is handy to shops, parks, a library and banks.

One resident recounts how a team member brings flowers to help brighten her day. She says, “staff do everything they possibly can, they are always helpful.” Other comments include “beautiful care and excellent support from Hillcrest” and “All positives feedback from me and my dad.”

Residents enjoy close proximity to local shops, churches, public transport and Cornwall Park at CHT Royal Oak. The facility's design is centred around four suites of 10 modern spacious bedrooms with direct access to outdoor areas from each bedroom.

A family member comments “Friendly lovely staff, very caring. Mum enjoys the food very much… they have made Mum feel very comfortable.”

CHT believe one of their special features is the delicious, nutritious meals freshly prepared on-site, with cultural, ethnic and dietary requirements accommodated.

Coronation Lodge Rest Home is Aged Advisor’s Best Aged Care up to 40 beds finalist, and the only award recipient in the Taranaki region. Celebrating their second year of business in March, they are thrilled to be acknowledged for their service.

Facility manager Amrinder Sodhi says staff are the key to their success. By giving over 100%, it reassures families their loved ones are cared for.

The daughter of a resident says her mum loves the genuine, warm community at the lodge. “This is not just a rest home, this is a family. The staff are so loving and caring, nothing is too much trouble, there is always activities and outings and entertainment for everyone to enjoy."

St Patricks Home and Hospital is proud to be a finalist for Aged Advisor’s Best Aged Care over 40 beds. Situated in the heart of Auckland, this owneroperated facility is focused on putting residents first.

For Manager Jenny Liu, hard work is the critical component in their facility’s success. She says residents feel very loved and happy in their establishment, and this comes down to a sense of belonging. A regular visitor agrees there is a “home like environment” created by their “caring staff."

The home and hospital aims to continue this standard of excellence through accommodating residents' needs as best they can.

Discover a new standard in retirement living at the Country Club Huapai. Offering a range of luxurious 2 and 3 bedroom villas, stylish apartments, premier facilities and amenities located in the heart of Auckland’s wine country.

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Enjoy a retirement where your security and peace of mind are taken care of. Discover friends next door and a lifestyle to meet your needs.

Maygrove is an established village located near the estuary walkway with lush gardens, resort-like facilities and care facilities on-site.

Apartments from $525,000

The Anchorage is the ideal location for those wanting the freedom and activity of a coastal environment but the security and ease of retirement living. Only a limited number of villas are available so secure your lifestyle now.

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BEST SMALL RETIREMENT/ LIFESTYLE VILLAGE MARGAGERT STODDART SOUTH ISLAND

The proud winner of Aged Advisor's Best Small Retirement Village is Margaret Stoddart Retirement Village.

activities. While the community is split across town houses, serviced apartments and rest home, they come together regularly to participate in social occasions. Furthermore, there is regular and deliberate communication between staff and residents. Weekly meetings are held with the town house residents to ensure the community is well-informed and working together.

Merrin believes through this intentional service, a caring, homely environment is created for the visitors, residents and staff. Although it may be a small village, she claims “the heart is strong and big!”

Room Care Centre, overlooking fountains, plus a bowling green, hairdresser, café, library, etc. It is located in amongst modern housing developments and has a modern, yet warm look and feel, with views of both the Port Hills and the Southern Alps.

When asked what makes them successful, Village Manager Russell Walters says the competitive nature of their residents plays a large part. He claims they want to “sing from the rooftops how happy they are with their new lifestyle.”

Found on the border of Christchurch’s CBD, this Ryman Healthcare facility describes themselves as a caring and intimate community.

Surrounded by a park, mall, cafes and restaurants, their homes and care centre are close to the city’s amenities. Merrin Jack, Village Manager, attests while everything is readily accessible, they’re also “tucked away like a secret garden”. This allows for privacy and peace whenever people need their space. One resident agrees with the benefit of this prime location, describing Margaret Stoddart as “a small but friendly village, not far from the centre of the city. There are beautiful gardens. You can do your own garden if you live in a villa or when this is too much for you the gardener will do it. There are numerous indoor activities and outings in the village bus.”

However, Merrin describes their selling point as their people and their atmosphere. The intimacy of a small village allows lots of shared

BEST LARGE RETIREMENT/ LIFESTYLE VILLAGE SUMMERSET AT WIGRAM

SOUTH ISLAND

Aged Advisor’s South Island People's Choice for Best Large Village is Summerset at Wigram. Describing themselves as modern and warm, they offer a resort-like appeal for their Christchurch residents.

Walters also believes residents desire affirmation in their decision to choose Summerset, and this results in a strong, likeminded community. With this, comes “absolute engagement” as individuals throw themselves into every opportunity.

One resident confirms their love for the organised and extensive facilities on offer. “This is a very well run village, with amazingly friendly vibes. It provides everything one could wish for, with wonderful staff and residents. I have everything I need here, without ever venturing out of the village if I do not wish to.”

Therefore, residents were overjoyed with the public acknowledgement, quickly framing the award to be placed on the front desk. Now the focus becomes continuing this standard of excellent care.

Summerset at Wigram is built on 5.6 hectares with plenty of room and open spaces for the 159 villas and townhouses. The pool and spa separate the three storey main building, which is home to 53 Serviced Apartments and a 49

Walters promises their service will remain truly welcoming, respectful and engaging. Through this, everyone that joins their community will be respected as an individual, while still being made to feel part of “something bigger, something very special, something very community.”

In the heart of Cheviot

SOU TH I SLAND

Cheviot

the community. This is created by their “outstanding and passionate staff.” By going over and above, they say that residents become a second family to the team. Laughter, love, and happiness, characterize these interactions and is foundational to the holistic, intentional care they prioritize.

A large focus of the home is keeping residents involved with the wider Cheviot community through church, clubs and organisations. Encouraging visitors to interact with all residents and inviting the community to perform or attend events is part of keeping them connected. They also support residents in taking walks to cafes or trips for an ice cream - making sure residents aren’t forgotten with old age. Therefore, they hope residents are surrounded by both a broad and supportive network of people.

aspirations, preferences, values and customs are provided for. Staff are devoted to going way beyond what is expected to ensure the most excellent care.

One resident spoke of how their friend was in terminal care, requiring expert and intense care. Through this whole process, staff proved they were “sensitive to the needs of each individual”, and the resident attest they “could not have wished for better care for him."

With just 13 rest home beds, it’s one of the most intimate care facilities in Aotearoa.

Rest home manager Sue Coleman says their selling-point is a friendly, loving atmosphere where residents can connect with each other and

Another key aspect to the care facility is engaging with the rural landscape. The communal lounge is designed to absorb vast, mountainous views and a vegetable garden provides fresh food for everyone. At the same time, Coleman says the unique care and investment staff offer to each resident ensures their needs,

The long-term plan for the rest home is to continue this happy, stress-free, secure and loving environment for future and current residents. They believe every person in their home deserves to feel listened to and encouraged, no matter how independent or dependent they are.

Rest Home has claimed Aged Advisor’s People’s Choice Award for best small care facility for the fifth time in a row.

Sue & Steve Coleman, Owner/Operators and five times Award Winners.

OVER 40 BEDS CATEGORY ARCHER HOME SO UTH I SLAND

Archer Home is proud to be the South Island winners of the Over 40 Beds award.

Archer Home are proud to be Winners of Aged Advisor’s Best Aged Care over 40 beds award for the fourth time. Having served the Christchurch community for over 65 years, the staff feel a great honour at having their investment recognised.

Graeme Mitchell, General Manager believes that as a smaller boutique home, they offer a ‘home away from home’, where staff know the residents by name and genuinely care for them and their families.

He believes this sets them apart from the many other retirement homes available.

“People matter and helping them to have the best day ever is our goal for every resident. We want to continue to listen to our residents, their families, our staff and visitors to discover what else we can do to make every day a happy day for them.”

A regular visitor to the home agrees this strong community makes Archer “such a lovely rest home with a wonderful family atmosphere.”

A large part of the Archer home is their commitment to Christian values. As part of the Canterbury/ Westland Baptist Association, they have a strong desire to serve the community in the most faith-filled generous way they can. They claim this desire translates to an eager focus on providing the best service possible to residents.

When asked what residents were saying about the Award, Graeme says “Residents were totally thrilled. It’s their way of telling the staff how much they are treasured by the residents.”

Care is at the heart of everything we do.

At Heritage Lifecare, we believe in providing genuine, compassionate, safe and respectful care so that all of our residents can enjoy “A Better Everyday”.

South Island

INDEPENDENT LIVING

ARCHER LIFESTYLE VILLAGE

has been awarded Aged Advisor’s Finalist for Best Large Retirement/Lifestyle Village. Located just outside Christchurch, this facility is owned by Ryman Healthcare.

With over 300 units, it’s one of the bigger villages in New Zealand. Despite their size, residents say it’s a place where they have found community. One woman says through all the activities on offer, she has built meaningful relationships.

To ensure this, they deliberately select staff who will go over and above.

One resident attests to this, saying there are, “…no negatives. I have lived here 9 months. I came from a very modern, secure home and I still have one. …a great group of people here.”

Ryman have the recipe!”

Management are thrilled with these reviews and hope to continue this awardwinning service.

ERNEST RUTHERFORD RETIREMENT VILLAGE

Owned by a Charitable Trust, Archer Village offers both independent living and continuum of care. Anne Brand, of Archer Village feels it’s a great honour to receive this award when there are so many other great villages for people to choose from to reside in.

Anne comments, “Being boutique, we all know each other. We can do lots of things together and make some great friendships. We have award-winning gardens and a Leisure Centre with indoor heated pool/spa, café styled lounge, gym and auditorium where lots of events take place. Last year the ‘Dark Destroyer’ from the Chase TV programme came and entertained us.”

“Our residents and staff are proud to say that they live and work in an AwardWinning Village.”

CHARLES UPHAM RETIREMENT VILLAGE

“We are so well cared for in our village that I cannot believe our luck to have ended up here. …endless quality entertainment, trips and healthy pursuits, … All manner of past-times are catered for… easy to join up with any group and enjoy and this not only provides great company but also great friendships.”

The village says this recognition is a testament to the hard work done by their team, and look forward to setting an ongoing standard of excellent retirement care.

SUMMERSET ON CAVENDISH

Summerset hopes to continue cultivating a peaceful place for both residents and their families, with this award motivating them to keep striving for excellence.

DIANA ISAAC RETIREMENT VILLAGE

Retirement Village is a grateful finalist for Aged Advisor’s Best Large Retirement Village. Based in Nelson, this Ryman Healthcare facility overlooks the Tasman Bay ranges. There are 199 units on offer, with a range of accommodation available.

As a past three-time winner of Aged Advisor’s Best Large Retirement Village, Diana Isaac Retirement Village is pleased to be recognised again. Named after Lady Isaac, this Ryman Healthcare facility is an established and well-loved village.

Nestled down East Ellington Drive, the village is in a secluded area, with a park at the doorstep, and two malls within a few minutes drive.

Despite the challenges Covid-19 presented, residents feel very supported. One comments publicly, “I cannot speak highly enough of the care I've received. During 'Lockdown' the Ryman family was provided with many practical extras. Weekly bread, milk and biscuits and on Fridays a small bottle of wine or juice with chips or peanuts. We felt really privileged.”

Another finalist for Aged Advisor’s Best Large Retirement/Lifestyle Village is Summerset on Cavendish, in Christchurch.

For the third time, Charles

Head of Communications, Kay Brodie says their focus is putting residents at the centre of everything they do. This allows the village to consistently achieve a high level of care, as they aim for 120% effort all the time.

They have a vast range of services on offer, including townhouses, apartments, respite, dementia and rest home care. Their hope is residents will be reassured by the care available, regardless of where they currently reside across the 335 units.

One long-term resident says she loves every aspect of her village and “couldn't think of a better place for my retirement. I love it here.

Another resident comments "A very pleasant peaceful place to live. Staff quick to go the ‘extra' mile”, and gives them 5 stars.

The team feels honoured to be a finalist and is appreciative of the recognition.

Upham Retirement Village

Ernest Rutherford

South Island

GLENBRAE GARDENS RESTHOME

SOUTHANJER REST HOME

Southanjer Rest Home is another finalist for Aged Advisor’s Best Aged Care up to 40 beds. Deep in the rural aspect of Oamaru, this care home has been designed by and for the residents.

STILLWATER LIFECARE

Heritage Lifecare’s Stillwater Lifecare and Village were delighted to be finalists in the Aged Advisor 2020 People’s Choice Awards for Best Aged Care.

WAIKIWI GARDENS REST HOME

Glenbrae Gardens Resthome are over the moon to feature as a finalist for Aged Advisor’s Best Aged Care up to 40 beds.

The Invercargill facility is in their first year of owner operator management. They firmly believe the strength of their team is what has bought about this award, describing their dedication and hard work as key to their success.

In agreement, one visitor says, “You can tell the staff know and care about the home and the residents - just the sort of home I would be happy to go to.”

Their plan for the future is to simply build on what they’ve already achieved and continue more awardwinning service.

A chicken coup, pig sty, vegetable garden and paddock for cattle and sheep surrounds the homes. Daily used by families, residents and staff, this backyard area is celebrated by Southanjer as a unique feature. A resident confirms this, valuing the “opportunity to be taken outside to see the animals.”

For Village Manager Stephanie, an important part of their care is focusing on each person’s unique needs. “Everyone is an individual and we fit our day around how they’d like to spend their day. If they’d like to have breakfast at 10am or have a sleep in, so be it.”

A repeat finalist for Aged Advisor’s Best Care up to 40 beds, Waikiwi Gardens Rest Home says both residents and staff are equally proud of this public acknowledgement.

“We are really stoked to be recognised again as one of NZ’s Best Care facilities. It makes all of the hard work we have done worthwhile. We are really proud of our team.”

After a challenging year, the dementia facility says the positive recognition is refreshing and they look forward to maintaining this excellent care.

For those residents coming into the Nelson Care Home, the first thing staff do is work with the resident and their family to create a ‘My Life’ poster. That way, everyone who comes into the room will get a snapshot of who that person is, their experiences, their pleasures and what their holistic needs are.

The rest home attribute all their success to the devotion of their team, and maintain they are the reason for their achievements. One staff member affirms this, commenting on the “friendly atmosphere when you walk in the door.” Another reviewer states “I can honestly say that each and every staff member is like family to our mum... they are caring, understanding and comforting to her."

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Implementing their “New Generation model” is their way of respecting residents and offering them financial security.

This model, unlike most New Zealand retirement villages, allows for residents to earn capital gain on their home. In most villages, when a resident sells their home, they only receive back the purchase price value, with the extra 20-30% deferred management fee deducted. However, at a Karaka Pines Village, residents receive the capital gain for their home. This means if the market value of their home has increased, residents can receive profit on the resale of their home. Although they do pay a 12.5% leaving fee, this is significantly less than the mainstream model.

The origins of the firm came from the group trying to devise the fairest model for residents. They concluded the best model was to simply hand the village to residents once it had been developed. This way residents

could “own their own”. When this was trialled, however, they found most residents didn’t want to run their own village. At this stage of life, many elderly people want to reduce responsibility rather than taking on new challenges running their retirement village. Learning from this, KPV designed this model as a middle ground. With their new generation model, operators can make a fair return but will also take care of the village in the long run (with the 12.5% facility exiting fee).

KPV’s marketing manager, Andrew Dallas, says this allows their residents to stay in the property market. If circumstances change, they are able to retain the majority of their equity and invest somewhere else later. He explains that treating residents with fairness and respect is most important to their team.

Despite the difference in their financial model, Andrew explains they still have high quality facilities for their residents.

At their largest village, Karaka Lifestyle Estate, there are plans underway for a bowling green, pool and gym with the existing historic clubhouse being extended. But he emphasises the independence of their residents, with the majority of their residents maintaining relationships with their community and partaking in activities outside of the village.

Moving forward, their aim is to grow their villages across Aotearoa. By providing more homes for our aging population, they hope that this generation will choose their sustainable and fair alternative.

By providing more homes for our aging population, they hope that this generation will choose their sustainable and fair alternative.

Five minutes with Andrew Dallas

Founded in 2017, Karaka Pines Villages (KPV) has set out to provide a fair retirement alternative to mainstream providers.

Having A Champion

a village might have. From this research, you can ascertain the kind of communication and relationships already existing in this community.

Travelling nationwide he helps to inform and discuss issues with other residents, hoping to identify problems and encourage change on behalf of his association.

From his wealth of experience, Peter concludes the most important feature of a retirement home is relationship. Prioritizing transparent communication between managers, operators, residents and owners, is what makes a village award-winning. With 45,000 people already in retirement homes, and an estimated 15,000 joining in the next few years, Peter’s advice to all future residents is to do thorough homework. This means going to the village, asking the opinion of current residents, comparing different villages and looking for any special rules or regulations

Initially, the appeal of Peter’s own retirement village, Lauriston Park, was the convenience it offered. With the village only 400m down the road from his current home, in a neighborhood he understood, buying a retirement home instead of downsizing seemed the most logical option. And after Peter and his wife met an elderly lady in the village, who opened a Chardonnay they downed between them, he knew this was the right fit. Soon after he moved into his current villa, he became involved in the association.

Bay of Plenty and Auckland decided to come together. In 2014, the 3 branches joined to become a national associationrepresenting the rights and concerns of residents in New Zealand.

The Retirement Village Residents Association of New Zealand (RVRANZ) was born after fledgling movements in Waikato,

For the association, the focus is speaking on behalf of residents to help inform the government. In particular, they’re wanting to see the Government review the 2003 Retirement Villages Act and Code of Practice. When the original legislation was written in 2003, the Government had looked for advice when writing the Act. But because there was no resident representatives, owners and operators dominated the scene. Peter says views went in for onesided legislation. Therefore, since the Act has never been reviewed, RVRANZ is pushing for a formal review of the legislation with input from residents. They’re also wanting to establish a regular review process, so that the Act is regularly updated to meet the current needs of residents.

Five minutes with Peter Carr

As President of the Retirement Village Residents Association New Zealand, Peter Carr is well-versed in the pros and cons of retirement living.

With 45,000 people already in retirement homes, and an estimated 15,000 joining in the next few years, Peter’s advice to all future residents is to do thorough homework.

The other key focus for the association is lobbying to the Government for the need for a Government Commissioner for Seniors. While a Seniors portfolio is held by a Minister in Parliament already, Peter Carr believes they need someone who doesn’t have political motives. By having an independent voice, he says politicians will have to listen and change can happen. Meetings with the Government are already underway and he says ministers are very receptive to the association’s concerns.

To become a member, visit www.rvranz.org.nz or email registrar@rvranz.org.nz

MEMBERSHIP INFORMATION:

$20 SINGLE ANNUAL $30 COUPLE ANNUAL $195 SINGLE 10 YEARS

$295 COUPLE 10 YEARS

Peters' Top Ten Questions For Prospective Residents:

• What are the experience and qualifications of the village manager?

• How is the weekly fee calculated and adjusted as time passes?

• Does the village have a fee-free transfer between villas - should circumstances change?

• Can a resident transfer between the owners’ villages without incurring extra fees – and only have a single DMF?

• How are charges for villa repairs handled especially inside the residence?

• What is historically the average time between departing villas and their re-sale?

• How soon does the weekly fee stop post departure?

• Is there a care centre on the village land?

• What are the financial arrangements for transferring from villa to care centre?

• What on-site guaranteed staff support is available in the evenings and at weekends?

For more information, look on the RVRANZ website rvranz.org.nz or read the recent review by the Commission for Financial Capability (CFFC) called “White Paper. Retirement Villages Legilsative Framework: Assessment and Options for Change 2020.”

THE WHAT FACE

Virtual Villages The best of both worlds

Arvdia Good Friends will fill a vital gap in the retirement sector.

“In ten years’ time, I want the world to notice how well older New Zealanders live. And I hope it can be traced to Arvida’s commitment to transforming the ageing experience through person-centred care – what we call the Attitude of Living Well.”

When summarising the key advantages, McDonald claims the framework will provide state-ofthe-art facilities for their clients, offer intelligent technology alongside human service and serve members with affordable transport solutions.

FOR MANY NEW ZEALANDERS

the idea of what a retirement village offers sounds enticing, but the comfort, familiarity and security of remaining in your existing home can be hard to relinquish. Welcome to Virtual Villages - a concept that allows you to enjoy the services and care usually found within a retirement village while continuing to remain at home.

Although the first virtual village was founded in Boston nearly 20 years ago, it’s taken 10 years to reach Australasia and a further 5 years for a New Zealand not-forprofit organisation to trial it in Auckland (in 2018). However, one of the Big 6 village operators now plans to make it a reality across the country.

Arvida Good Friends is an initiative to keep older New Zealanders supported and connected, while living in their own home. By eliminating the need for people to move into a village, Arvida’s intention is nurturing connections and independence for all their members. The system is designed to combine Living Well Community Centres, private home help and rideshare transport. This allows members to have both independence and social connection. CEO, Bill McDonald explains the concept as a solution for older to live well wherever they are, especially the 80% of people over 65 who choose to stay in their home. Although they already have 33 retirement communities across the country, McDonald believes

Based in Addington, the first Living Well Centre will be opened in April 2021. The facility will bring together activities, classes, club meetings, a café, beauty salon, exercise centre, physiotherapy, allied health services and regular events. After the launch in Christchurch, Arvida has plans to roll out centres across the country over the next five years.

During their market testing phase, Arvida quickly identified control, transparency, reliability and consistency as fundamental problems in existing home care services. Hence, as they start their service, they are focusing on three components to combat these current issues.

First, Arvida Good Friends is powered by Lookout™ technology. Australia has used this technology for the past few years in their Home Care Package, the National Disability Insurance Scheme and remote health monitoring by the government and private insurance

The term “virtual village” may be new to you, but the concept has really started to gain good traction internationally. For those wanting to know more, Nigel Matthews gives an insight into how it all works.

companies. Seeing it’s success, Arvida has actively invested in the development of this app for New Zealand.

Secondly, their focus on peoplecentred care has driven Arvida to offer a unique subscription-based membership model. This gives members the opportunity to have full control over what services they choose and when. Bill McDonald explains the technology is an important part of this service, as it enables transparency around care and costs, including for family members. Furthermore, it matches helpers to members receiving care at home, based on their needs and their personality.

Finally, all staff will be inducted on the legal standards of home and community support care and taught the Arvida’s Attitude of Living Well philosophy. Through an online qualification system, supportive clinical oversight and Lookout™ they will ensure Arvida Good Friends helpers will provide service of the highest standards.

Bill McDonald believes these practices will set Arvida Good Friends apart as a one-of-a-kind, positive and effective service for their members. He says, “Living Well is about having choices on how and where we live, being able to find the help we want when we need it and finding it easy to stay active and connected with friends,

family and hobbies. Arvida is here to help older New Zealanders choose to live well, wherever they decide to live.”

Where to from here? Arvida’s early concepts included a petting zoo and a creche within the village. Bill McDonald says “It’s something for the future!!” Personally, I’m really pleased with the direction this is heading and keen to see how virtual villages continue to develop in Aotearoa. This is an opportunity to strengthen community and to connect with those that are either on their own but not ready to shift, or need help and want to be part of something new and exciting. We will watch this space with interest.

Big Move. Little Worry.

When thinking about moving to a village or retirement community, there is an enormous amount to consider; am I making the correct decision, who should I choose to sell my home, do I want to stay in the same part of town? We’ve found the single biggest stressor when moving home is... you guessed it, moving home. With so much to consider and so many balls to juggle, we understand how important it

Senior Move Managers specialise in making the transition from your family home to a retirement village simple.

is to feel supported during this stage of life, so if you're in the process of transitioning into a smaller home, moving into a retirement village, or simply wanting to de-clutter, we can help.

As your personal assistants Senior Move Managers will take care of anything you need throughout your relocation journey, we are there with you to make it as manageable, pleasant and stress free as possible;

including, packing, cleaning, selling, donating and moving. We have offices and staff in Auckland, Waikato, Bay of Plenty, Hawkes Bay, Wellington and Christchurch. Give us a call now to help get all your ducks in a row.

Best Living Practices in Dementia Care

For more information on dementia visit; Alzheimers New Zealand

www.alzheimers.org.nz

Dementia New Zealand

www.dementia.nz

NZ Dementia Foundation

www.nzdementia.org

TR A N S ITIO N N AVI GATOR S

Robyn Johnston Interview

B.Ed, PGDip Couns, MHealSc (Hons) Founder, Lead Consultant

Transition Navigators is an organisation that designs individual retirement solutions for New Zealanders. Functioning as independent listeners, mediators and planners, their purpose is to alleviate stress and provide options for their clients.

Lead consultant Robyn Johnston says Transition Navigators was in the works since 2012, although it only got off its feet in the past few years. After her own experiences navigating the retirement sector for her mother-in-law, she saw the gap in the market for wellresearched unbiased consultants. She claims people lose hours of time and money searching for information and visiting homes. In their firm, consultants do all that hard work for their clients.

First, they meet with clients in their home so they can ask them questions in a safe neutral space. They establish what the situation is, what is already in place and what is the client’s desire moving forward. Previously trained as a counselor, Robyn uses her experience to pick up on not only what is said - but also what isn’t. From there, her team design multiple options.

While some of the solutions include retirement accommodation in villages or care facilities, a substantial amount involves renovating the resident’s current home, helping them downsize or seeing how families can support the individual where they already are.

For Transition Navigators, the focus is on the specific preferences of the client, not the pressure around them.

She believes their work helps retirement village operators, her clients and other industries connected to the sector. For operators, they can be assured this resident is sure of their decision – likely to participate, enjoy and thrive in their environment. Because of their research, they know the terms, expectations and privileges of their certain environment.

“ It’s about the needs of the older person. If a family member was to pay, that doesn’t mean they get the say.”

For her clients, they get to voice their individual preferences resulting in well-crafted solutions. Knowing someone else is carrying the pressure of organizing, negotiating and researching helps to reduce the overwhelming stress that can come with retirement. Furthermore, families feel assured their loved one is going to be happy and safe.

Transition Navigators provide a fully independent service. Robyn says they can offer advice or accompany them to visit some of the suggested options, as well as liaise with other businesses.

Plans to expand are underway for Transition Navigators, with Robyn already having formed consultant relationships across the country. Their focus continues to be providing a variety of solutions for customers, and making sure they stay on top of changes in the sector.

As society becomes more transient and families choose to move from towns and cities that they grew up in, this can often leave older adults all alone to make their own decisions.

RETIREMENT/LIFESTYLE & AGED CARE DIRECTORY

For the first time ever, Aged Advisor New Zealand has created a userfriendly, printed directory based on 6000+ reviews, and ratings containing over 700 villages and care facilities throughout NZ. This is just one of a range of tools that you can use to filter villages and care homes as part of your decisionmaking process. To conserve space, we’ve limited this list to only those with reviews, or new facilities that are on a paid plan with AgedAdvisor. If a facility has been operating for over 24 months and

has no reviews, then you will find them online at agedadvisor.nz, and we would suggest you check for any updates. If you still find no reviews, then feel free to contact the facility directly and ask why they have no reviews. Each year we contact providers and facilities in New Zealand to encourage them to make review forms available for their residents. We provide these free of charge and there is no cost to the facility to send in reviews. Many residents and facilities do send them in. However, some

facilities do not, either because they do not see the benefit of resident testimonials or they do not want, or believe that residents should voice their thoughts or experience publicly. We’ll let you be the judge of that.

You will notice some facilities have their past awards listed. Only those facilities on an upgraded plan have past year awards displayed. Again, you can see a full list of current and past award winners online at www.agedadvisor.nz/awards.

KEY FOR DIRECTORY:

Care Home

Based on total reviewer ratings as at 1st February 2021.

Independent Living

TOP 100

This indicates where a facility is ranked throughout NZ (based on ratings on Aged Advisor, as at 1st February 2021) within independent living or care facilities. A facility will have identified themselves as happy to hand out review forms and be reviewed on agedadvisor.nz

Retirement / Lifestyle Village Checklist

Use this as a reference. You may wish to either tick if it applies, add ‘yes’ or ‘no’ or give a personal rating from 1-5 to help compare your options.

Village Name(s)

Street / Suburb

Phone

Entry Price? (eg. $570,000)

Weekly Fee Cost? And is it Fixed (F), CPI linked (CPI) or Increasable by Operator (I)? (eg. $120, F)

Maximum DMF (Deferred Management Fee)?

Over how many years? (eg. 25%, 5 years)

Date Visited Financial

Share of Capital Gain? Exposed to Capital Loss? (eg. Yes - 50%, No)

Fees for Transferring to another unit, if required? Does a 2nd DMF apply?(eg. $1000, No)

Near friends, family? (eg. Yes)

Close to shops, transport, church, social clubs etc. (eg. Some)

Is it on flat land? Do internal roads, kerbs & footpaths have easy walker access? (eg. Yes)

Nice green spaces? Gardens?

Are there social activities that appeal?

Are staff / management approachable / friendly?

Were other residents friendly?

Is there a residents committee?

Proximity from unit to village community centre? Social / General

Overall atmosphere in the village?

Are there support services? Call bell? Care onsite?

What do these services cost?

Is there respite or short term care offered as part of your ORA?

What levels of care are offered, if required?

Do residents get priority for any care services onsite?

When do fees stop? (eg. On exit)

When is capital returned? (eg. On sale of unit)

What if it doesn’t sell? (eg. Repay 20% in 3 months)

Any costs for refurbishment? (eg. No)

Any other costs I should know about? (eg. admin fees)

Current Rating Score on www.agedadvisor.nz?

Do they have any Peoples Choice Awards?

Care Home / Aged Care Checklist

Use this as a reference. You may wish to either tick if it applies, add ‘yes’ or ‘no’ or give a personal rating from 1-5 to help compare your options.

Facility Name(s)

Street / Suburb

Phone

Date Visited

What are the levels of care offered? (eg. rest home, dementia)

Is there an ORA / Entry Price? (eg. $230,000)

Is there a Premium Room Fee? Daily, weekly, 28 days? (eg. $30, per day)

Is a GP on call 24/7? Is a registered nurse on 24/7? (eg. yes, yes)

Overall atmosphere in the care home? (eg. Light, warm, homely)

Last DHB Audit result? (eg. 48 months)

Do rooms appear clean and homely?

Is there plenty of natural light?

Was the temperature comfortable? Adjustable heating in the room?

Can residents bring own furniture?

Do the rooms have an ensuite? Social

Are residents normally in the lounge or own room? Can they choose?

Is there a weekly activities programme? What are the activities like?

Is there a Physio, Occupational or Diversional Therapist? How many hours per week are they available?

Is there spiritual care available? How often? Within the home or externally sourced?

Were staff / management approachable / friendly?

Near friends, family? (eg. Yes)

Nice green spaces? Multiple quiet spaces / gardens?

Ground floor or multi-level?

Did residents appear relaxed and happy? Location

Easy parking for visitors / family?

Do meals look appetising? Do they look nutritious?

Meals

What do other residents / visitors say about the food?

Are there tea / coffee making facilities for residents?

Are special dietary needs met? Is there any additional cost?

Current Rating Score on www.agedadvisor.nz?

Do they have any Peoples Choice Awards?

NORTHLAND REGION

AUCKLAND REGION

Anne Maree Court Northcote, Auckland | 09 418 3118 100% (4 Reviews)

Aranui Home And Hospital

Mount Albert, Auckland | 09 846 2944 94% (3 Reviews)

Aria Bay Retirement Aged Care | ...

Browns Bay, Auckland | 09 479 1871

Aria Bay Retirement Village | Ar...

Browns Bay, Auckland | 09 479 1871

Aria Gardens Home And Hospital...

Albany, Auckland | 09 415 7934

Aria Park Retirement Aged Care...

Epsom, Auckland | 09 630 8430

Aria Park Retirement Village | A...

100% (1 Review)

100% (1 Review)

78% ( 7 Reviews)

20% (1 Review)

Epsom, Auckland | 09 630 8430 94% (6 Reviews)

Ascot House Retirement Home

Narrow Neck, Auckland | 09 445 2518

Avon Resthome

(2 Reviews)

Avondale, Auckland | 09 828 7391 100% (2 Reviews)

Avondale Lifecare (Rest Home...

Avondale, Auckland | 09 828 0109 87% (6 Reviews)

Awanui Rest Home (For The Elderl...

Mount Wellington, Auckland | 09 276 7534 100% (1 Review)

Belmont Lifestyle Village

Belmont, Auckland | 09 486 8042

Bert Sutcliffe Retirement Villag...

(2 Reviews)

Birkenhead, Auckland | 09 482 1777 99% (11 Reviews)

FINALIST 2020 Best (Large) Retirement/Lifestyle Village

Bethesda Retirement Village

Manukau City, Auckland | 0800 11 99 33

(15 Reviews) Blockhouse Bay Home

(3 Reviews) Briargate Resthome Bayview, Auckland | 09 444 4484

New Windsor, Auckland | 09 820 4043

(2 Reviews) Bruce Mclaren Retirement Village

Howick, Auckland | 09 535 0220

Bucklands Beach Rest Home

Bucklands Beach, Auckland | 09 532 8376

Caswell House - Rest Home Point Chevalier, Auckland | 09 845 0731

Catherine Lodge Retirement Home

Royal Oak, Auckland | 09 625 6741

Christina's Rest Home

Mangere East, Auckland | 09 420 8277

CHT Amberlea (Hospital And Rest ... Algies Bay, Warkworth | 09 425 5017

CHT Hillcrest (Hospital)

(32 Reviews)

(3 Reviews)

(2 Reviews)

(1 Review)

(3 Reviews)

(2 Reviews)

Mangere | Auckland | 09 275 8349 93% (19 Reviews)

FINALIST 2020 Best (Med/Large) Aged Care Facility

CHT Lansdowne (Rest Home And Hos...

Howick, East Auckland | 09 535 4244

CHT Onewa (Hospital And Rest...

(4 Reviews)

Birkenhead, North Shore | 09 481 0447 87% (6 Reviews)

CHT Peacehaven (Resthome & Hos...

Blockhouse Bay | Auckland | 09 627 8653 95% ( 7 Reviews)

FINALIST 2020 Best (Med/Large) Aged Care Facility

CHT Royal Oak (Rest Home)

Royal Oak | Auckland | 09 636 6211 92% (16 Reviews)

FINALIST 2020 Best (Med/Large) Aged Care Facility

CHT St Christophers (Rest Home &...

Papatoetoe, Auckland | 09 278 4637 100% (1 Review)

CHT St Johns (Hospital)

Epsom, Auckland | 09 625 6054 94% (6 Reviews)

CHT St Margarets (Hospital And R...

Te Atatu Peninsula, Auckland | 09 834 4963 47% (3 Reviews)

CHT Te Awamutu (Rest Home And Ho...

Te Awamutu | 07 214 2010 100% (2 Reviews)

CHT Waiuku (Hospital And Rest Ho...

Waiuku | 09 235 6955 80% (3 Reviews)

Concord House Rest Home

Greenlane, Auckland | 04 478 4273 93% (16 Reviews)

RETIREMENT/LIFESTYLE VILLAGE & CARE | NORTH ISLAND

Cosmopolitan Geddes Terrace Reti...

Avondale, Auckland | 09 828 2885

Country Club Huapai [Retirement ... Huapai, Auckland | 09 476 4220

Glenburn Rest Home & Hospital

New Lynn, Auckland | 09 827 7962 80% (4 Reviews)

IST 2017 Best (Med/Large) Aged

Edgewater [Aged Care] Metlifecar... Eden Retirement Village Mount Eden, Auckland | 021 564 730 85% (4 Reviews) Edenvale Rest Home Mount Eden, Auckland | 09 630 6482 70% (2 Reviews) Edgewater Village Metlifecare Re... Pakuranga, Auckland | 09 577 1600 89% (17 Reviews) Edmund Hillary [Aged Care] Remuera, Auckland | 09 570 0070 90% (2 Reviews) Edmund Hillary Retirement Villag... Remuera, Auckland | 09 570 0070 90% (26 Reviews) Elizabeth Knox Home And Hospital Epsom, Auckland | 09 523 3119 40% (3 Reviews) Elmwood Rest Home And Village Auckland (Opp. Botanic Gardens) | 09 269 0750 60% (4 Reviews) Elmwood Retirement Village Auckland (Opp. Botanic Gardens) | 027 554 4173 76% (17 Reviews) Epsom Retirement Lifestyle Villa... Epsom, Auckland | 09 631 5785 85% (12 Reviews) Epsom South Rest Home Epsom, Auckland | 09 625 6481 85% (4 Reviews) Erin Park Rest Home & Hospital Manurewa, Auckland | 09

267 0058 50% (2 Reviews)

Erin Park Retirement Village

Manurewa, Auckland | 09 909 8850 70% (2 Reviews)

Evelyn Page [Aged Care]

Orewa, Auckland | 09 421 1915 74% (3 Reviews)

Evelyn Page Retirement Village

Orewa, Auckland | 09 421 1915 98% (17 Reviews)

Everil Orr Rest Home

Mount Albert, Auckland | 09 815 2740 94% (3 Reviews)

Everil Orr Village

Mt Albert, Auckland | 021 0220 6965 88% (10 Reviews)

Eversleigh Hospital

Belmont, Auckland | 09 489 7292

Fencible Manor Rest Home

Cockle Bay, Auckland | 09 532 9502

Glenburn Retirement Village

New Lynn, Waitakere | 09 985 9721

Glencoe Resthome

Papatoetoe, Auckland | 09 278 5174

Glenhaven Resthome

Glenfield, Auckland | 09 444 7722

Grace Joel [Aged Care]

St Heliers, Auckland | 09 575 1572

Grace Joel Retirement Village

87% (23 Reviews)

100% (1 Review)

80% (3 Reviews)

80% (3 Reviews)

86%

100%

Fairview Heights, Auckland | 0800 102 662 83% (28 Reviews)

100%

(1 Review)

(2 Reviews)

Forrest Hill, Auckland | 09 410 6441 100% (1 Review)

Franklin Rest Home

Pukekohe, Auckland | 09 237 0870 80% (1 Review)

Freeling Holt House

Torbay, North Shore | 09 478 5016 90% (2 Reviews)

Glenbrook Rest Home RD 1, Waiuku | 09 235 3897

100% (2 Reviews)

Home And Hospital Mount Roskill, Auckland | 09 6210011

Gracedale

Review) Greenvalley

Rest Home Glenfield, Auckland | 09 481 1000

100%

(21 Review) Greenwich Gardens Retirement Vil... Sunnynook, Auckland | 09 440 6790

(11 Review)

100% (1 Review) Hbh Senior Living (Howick Baptis... Howick, Auckland | 09 538 0800 80% (2 Reviews) Heritage Remuera Remuera, Auckland | 09 520 5311 80% (1 Review) Hibiscus Coast Retirement Villag... Red Beach, Auckland | 09 421 9718 88% (23 Reviews) Highgrove Village Unsworth Heights, North Shore | 09 444 6689 88% (5 Reviews) Highlands Metlifecare Hospital Highland Park, Auckland | 09 533 0600 80% (2 Reviews) Highlands Retirement Village Met... Highland Park, Auckland |

Hillsborough Heights Metlifecare...

Hillsborough, Auckland | 09 626 8060

FINALIST 2020 Best (Large) Retirement/Lifestyle Village

Hugh

Auckland | 09 476 1602

Rest Home

| 09 296 0215

Karaka Lifestyle Estate (Retirem... Dury, Karaka | 027 208 9515

Reviews)

88% (18 Reviews)

Reviews) Kerridge House - Rest Home Point Chevalier, Auckland | 09 845 0733 80% (1 Review)

Windsor Park, Auckland | 0800 774 365

Milford, Auckland | 09 488 2908

Milford, Auckland | 021 564 730

Takanini | 09 299 9020

Lakeside Retirement Lodge

Pukekohe | 09 238 5175

96%

60%

76%

(9 Reviews)

(3 Reviews)

(13 Reviews)

100% (1 Review)

96%

(5 Reviews)

RD 5, Warkworth | 09 422 6006 40% (1 Review)

Lexall Care

Sunnyvale, Auckland | 09 837 2533 80% (2 Reviews)

Liston Retirement Village

Three Kings, Auckland | 09 624 5313 76% (5 Reviews)

Logan Campbell Retirement Villag...

TOP 50 TOP 100 TOP 100 TOP 50 TOP 50 TOP 100 TOP 100 TOP 50 TOP 100 TOP 25 TOP 100 TOP 100 TOP 100 TOP 100 TOP 100 TOP 100 TOP 25

Greenlane, Auckland | 09 636 3883 94% (6 Reviews)

Longford Park Metlifecare Retire...

Takanini, Auckland | 09 295 0040 100% (5 Reviews)

Lynton Lodge Hospital

Westmere, Auckland | 021 259 8301

Mayfair Village | Arena Living Northcross, Auckland | 0800 774 635

Maygrove Retirement Village

Orewa, Auckland | 09 427 0090

FINALIST 2020, 2018, 2017 & 2015/16 WINNER 2019 Best (Large) Retirement/Lifestyle Village

Maygrove (Village) Hospital

Orewa, Auckland | 09 427 0490

Maygrove Lifecare (Resthome)

Orewa, Auckland | 09 426 6391

Meadowbank Retirement Village

Meadowbank, Auckland | 021 510 153

Mercy Parklands Hospital And Ret...

Ellerslie, Auckland | 09 579 7241

Metlifecare Gulf Rise Retirement... Red Beach, Hibiscus Coast | 0800 005 877

(12 Reviews)

(19 Reviews)

Remuera Retirement Village

Saint Johns, Auckland | 09 521 1262

Remuera Rise [Care Facility]

Remuera, Auckland | 09 522 7392

Remuera Rise [Retirement Village...

(6 Reviews)

( 7 Reviews)

Remuera, Auckland | 09 522 7392 95% (28 Reviews)

WINNER 2020 FINALIST 2017 Best (Small) Retirement/ Lifestyle Village

Rosaria Rest Home Avondale, Auckland | 09 828 3284

(2 Reviews)

(3 Reviews)

(34 Reviews)

(3 Reviews)

(2 Reviews) Milton Court Rest Home

Orewa | 09 4266210

Mount Eden Gardens Retirement Vi...

Mount Eden, Auckland | 09 630 6303

Murray Halberg Retirement Villag...

Lynfield, Auckland | 09 627 2727

Northbridge (Housing Purchase)

Northcote, Auckland | 09 488 3080

Northbridge Lifecare Trust Rest ...

Northcote, Auckland | 09 488 3083

(1 Review)

(17 Reviews)

(5 Reviews)

(1 Review)

(2 Reviews)

Rose Lodge Rest Home

Epsom, Auckland | 09 625 8913

Rosehill Gardens Retirement Vill...

Avondale, Auckland | 09 828 9844

Roseridge Rest Home (Formerly Ev...

Henderson, Auckland | 09 838 5822

Royal Heights Rest Home

Massey, Auckland | 09 833 9333

Seadrome Home & Hospital

Massey, Auckland | 09 833 7506

Selwyn Heights Rest Home And Hos...

Hillsborough, Auckland | 09 624 2600

Selwyn Heights Retirement Villag...

Hillsborough, Auckland | 09 624 2600

Selwyn Oaks [Retirement Village]

Papakura, Auckland | 09 297 2079

(1 Review)

(4 Reviews)

( 7 Reviews)

(2 Reviews)

(3 Reviews)

(33 Reviews)

Palms Lifecare Retirement Villag... Pukekohe, Auckland | 09 237 3070

(1 Review)

518 717

St Josephs Home & Hospital

Herne Bay, Auckland | 09 361 4600

St Kilda Retirement Village

Cambridge | 07 823 9026

St Patricks Home And Hospital Epsom, Auckland | 09 638 8258

FINALIST 2020 Best (Med/Large) Aged Care Facility

Summerset At Heritage Park

(1 Review)

(14 Reviews)

(9 Reviews)

(11 Reviews)

( 7 Reviews) Pinesong Metlifecare Retirement ... Titirangi, Auckland | 09 817 1800

Possum Bourne [Aged Care] Retire...

Pukekohe, Auckland | 09 238 0370

Possum Bourne Retirement Village

Pukekohe, Auckland | 09 238 0808

Powley Metlifecare

Blockhouse Bay, Auckland | 09 627 070

Powley Metlifecare Retirement Vi...

Blockhouse Bay, Auckland | 09 627 0700

Puriri Park Retirement Village

80% (10 Reviews)

80% (1 Review)

92% (63 Reviews)

94% (3 Reviews)

94% (6 Reviews)

Ellerslie, Auckland | 09 950 7960

Summerset At Heritage Park [Aged...

Ellerslie, Auckland | 09 950 7961

Summerset At Monterey Park

Hobsonville, Auckland | 09 951 8922

Summerset By The Park (Manukau)

(4 Reviews)

(2 Reviews)

(13 Reviews)

Manukau, Auckland | 09 277 1441 70% (26 Reviews)

Summerset Falls [Aged Care]

Warkworth | 09 425 1200 67% (9 Reviews)

Summerset Falls Retirement Villa...

Warkworth, Auckland | 09 425 1202 84% (34 Reviews)

Sunset Retirement Village

Takapuna, Auckland | 09 486 1939

(1 Review) Radius Arran Court Rest Home & H... Te Atatu South, Auckland | 09 838 9817

Blockhouse Bay, Auckland | 09 627 9095 85% (4 Reviews)

Takanini Rest Home

Takanini, Auckland | 09 298 1352 80% (1 Review)

Tasman Retirement Village

Henderson, Auckland | 0800 60 80 99 60% (1 Review)

Te Mana Rest Home

Birkdale, Auckland | 09 483 9209 100% (10 Reviews)

Terence Kennedy House

Glen Eden, Auckland | 09 818 2207 100% (1 Review)

The Beachfront Rest Home

Stanmore Bay, Whangaparaoa | 09 4247639

(1 Review)

RETIREMENT/LIFESTYLE VILLAGE & CARE | NORTH ISLAND

WAIKATO REGION

Eventhorpe Rest Home & Hospital

Hamilton East, Hamilton | 07 856 3063

Forest Lake Gardens Metlifecare ...

Te Rapa, Hamilton | 07 849 8243

Highfield Country Estate

Te Awamutu | 07 871 2020

Hilda Ross [Aged Care] Hamilton East, Hamilton | 07 855 9542

Hilda Ross Retirement Village

Hamilton East, Hamilton | 07 855 9542

Hillview Rest Home Te Kuiti | 07 878 6904

(17 Reviews)

(1 Review)

(9 Reviews)

(23 Reviews)

(1 Review)

| 07 378 2666

| 07 378 2308

Retirement Village

Roseland Park (Retirement Villag...

86% ( 7 Reviews)

Hamilton East, Hamilton | 07 571 3602 100% (1 Review)

Rossendale Dementia Care Home & ...

Enderley, Hamilton | 07 854 7695 58% ( 7 Reviews)

Selwyn St Andrews

Cambridge | 07 827 6225 60% (2 Reviews)

St Johns Wood Rest Home And Vill...

Taupo | 07 376 2000

St Johns Wood Retirement Village

100% (1 Review)

Taupo | 07 376 2000 89% ( 7 Reviews)

Summerset By The Lake

Taupo | 07 985 5072

Summerset By The Lake [Aged Ca...

82% (10 Reviews)

Wharewaka, Taupo | 07 376 9470 78% (8 Reviews)

Summerset Down The Lane

Tamahere, Hamilton | 07 843 2578 82% (11 Reviews)

Summerset Down The Lane [Aged Ca...

Tamahere, Hamilton | 07 843 0157 71% (11 Reviews)

Summerset Rototuna (Retirement V...

Rototuna North, Hamilton | 07 981 7822

Tairua Residential Care

100% (1 Review)

Tairua | 07 864 8720 90% (4 Reviews)

Tamahere Eventide Home (& Villag...

RD 3, Hamilton | 07 856 5162 94% (3 Reviews)

RETIREMENT/LIFESTYLE VILLAGE & CARE | NORTH ISLAND

BAY OF PLENTY REGION

Cht Bernadette Mt Maunganui, Tauranga | 07 575 4855

Copper Crest Retirement Village Pyes Pa, Tauranga | 07 578 6245

Fergusson Home [Village]

| 07 348 9053

Fraser Manor Rest Home

Tauranga | 07 578 8986

Glenbrae Resthome And Hospital |...

Park, Rotorua | 07 349 0014

Glenbrae Village | Arvida Rotorua | 07 349 0014

(8 Reviews)

Golden Pond Lifecare

Whakatane | 07 307 0165

Golden Pond Private Hospital

Whakatane | 07 307 0180

Greenwood Park Retirement Villag...

Ohauiti Road, Tauranga | 07 544 7500

Greerton Gardens Retirement Vill...

Parkvale, Tauranga | 07 579 4972

Greerton Oaks Retirement Village Parkvale, Tauranga | 07 579 4972

Hodgson House Lifecare Tauranga South, Tauranga | 07 578 4846

Kauri Coast Hospital & Rest Home Dargaville | 09 439 6367

Killarney Rest Home Tauranga South, Tauranga | 07 578 4347

(2 Reviews)

(6 Reviews)

(17 Reviews)

(1 Review)

(2 Reviews)

(1

(1

(3 Reviews) Lara Lodge Sunnybrook, Rotorua | 07 347 7604

Malyon House (Mt Maunganui) Mount Manganui, Tauranga | 07 575 5619

(64 Reviews WINNER 2020,

| 07 345 3491

Rotorua | 07 345 5836

Somervale Metlifecare Aged Care

(18 Reviews)

Mt Maunganui, Tauranga 100% (2 Reviews)

Somervale Metlifecare Retirement...

Mt Maunganui | 07 572 9020

Summerset By The Sea (Katikati)

Katikati, Tauranga | 07 985 6893

Te Puke Country Lodge Care Home

(8 Reviews)

(2 Reviews)

Te Puke | 07 573 9983 100% (1 Review)

Te Puke Country Lodge Village

Te Puke | 07 573 9983 96% (5 Reviews)

Te Puke Retirement Village

Te Puke | 07 573 9986

The Avenues Retirement Village M...

Tauranga | 07 571 0400

The Bayview Rest Home (Formerly ... Brookfield, Tauranga | 027 236 3089

(2 Reviews)

(33 Reviews)

(4 Reviews)

RETIREMENT/LIFESTYLE VILLAGE & CARE | NORTH ISLAND

GISBORNE REGION

HAWKE'S BAY

Retirement Village

Taradale, Napier | 06 8459711 80% (1 Review)

Bardowie Retirement Complex

Onekawa, Napier | 06 843 2804 90% (6 Reviews)

Brittany Residential Care Mayfair, Hastings | 06 878 5606 100% (1 Review)

Eversley Rest Home Mahora, Hastings | 06 878 2005 90% (6 Reviews)

Eversley Retirement Village

Mahora, Hastings | 06 878 2005 100% (1 Review)

Glengarry Lifecare (Rest Home & ...

Wairoa | 06 838 4840 60% (1 Review)

Gracelands Rest Home

Frimley, Hastings | 06 873 8300

Gracelands Retirement Village

91% (59 Reviews)

Frimley, Hastings | 06 873 8300 93% (29 Reviews)

Greendale Residential Care Centr...

Greenmeadows, Napier | 06 844 2342

Kensington Masonic Villas

Taradale, Napier | 06 845 9220

Mary Doyle Lifecare

Havelock North | 06 873 8400

Mary Doyle Retirment Village | A...

Havelock North | 06 873 8400

96% (13 Reviews)

100% (3 Reviews)

85% (18 Reviews)

Mt Herbert House

Waipukurau | 06 858 7555

Princess Alexandra [Aged Care]

Ahuriri, Napier | 06 835 9085

Princess Alexandra Retirement Vi...

(1 Review)

(3 Reviews)

Ahuriri, Napier | 06 845 9220 90% (35 Reviews)

Riversdale Lifestyle Village

Taradale, Hawkes Bay | 06 845 9820

Summerset In The Bay

Greenmeadows, Napier | 06 974 1312

(13 Reviews)

( 7 Reviews)

Summerset In The Bay Greenmeadows, Napier | 06 8452840 85% (17 Reviews)

FINALIST 2019 Best Aged Care (Med/Large) Facility

Summerset In The Orchard

Parkvale, Hastings | 06 974 1312 95% (28 Reviews)

FINALIST 2020 Best (Large) Retirement/ Lifestyle Village

Summerset In The Vines Te Mata, Havelock North | 06 873 3568

(9 Reviews) Summerset In The Vines [Aged Car...

North | 06 8771185

Rest Home Mahora, Hastings | 06 876 6978

Retirement Village

North | 06 872 8930

Masonic

Napier | 06 845 9220

TARANAKI/ MANAWATU REGION

Abingdon Retirement Village St Johns Hill, Wanganui | 06 349 1494

Alexander House

Feilding | 06 323 9326

Annie Brydon Retirement Village ... Hawera, Wanganui | 06 278 6039

(6 Reviews)

(6 Reviews)

(6 Reviews)

(4 Reviews)

(4 Reviews)

Chiswick Park Lifecare (Rest Hom...

Awapuni, Palmerston North | 06 354 4062

Cook Street Nursing Care Centre West End, Palmerston North | 06 358 8530

Review)

(5 Reviews)

(31 Review) WINNER 2020 & 2019 Best Aged Care (Small) Facility

Coronation

Coombrae Home By Enliven

Feilding | 06 323 4491 100% (1 Review)

Coombrae Retirement Village

Feilding | 06 366 0444

Eileen Mary Residential Care Cen...

Dannevirke | 06 374 8241

( 7 Reviews)

(1 Review)

Gardenview Rest Home Levin | 06 368 1070 100% (2 Reviews)

Horowhenua Masonic Village

Levin | 06 368 8144 90% (2 Reviews)

Jane Winstone [Aged Care]

Saint Johns Hill, Whanganui | 06 345 6783 90% (2 Reviews)

Jane Winstone Retirement Village

St Johns Hill, Wanganui | 06 348 9564

(10 Reviews)

300 94% (3 Reviews)

Reevedon Home By Enliven

Levin | 06 368 7900 100% (1 Review)

Reevedon Retirement Village

Levin | 06 366 0444 64% (5 Reviews)

Riverside Lodge

Foxton Beach, Foxton | 06 363 8498 60% (1 Review)

Riverstone Retirement Village

Kelvin Grove, Palmerston North | 027 282 5381 60% (1 Review)

Speldhurst Country Estate Lifest... Levin | 06 927 9903 83% (13 Reviews)

Springvale Manor Rest Home

Springvale, Wanganui | 06 348 8003

Summerset By The Ranges

Horowhenua, Levin | 06 367 3085

Summerset In The River City

(4 Reviews)

Summerset In The River City

Wanganui East, Wanganui | 06 825 1062

(19 Reviews)

(9 Reviews)

Wanganui East, Wanganui | 06 343 3133 94% (10 Reviews)

FINALIST 2015/16 Best Aged Care (Med/Large) Facility

Summerset On Summerhill

Fitzherbert, Palmerston North | 06 354 0169

(12 Reviews)

Ultimate Care Rhapsody

Lower Vogeltown, New Plymouth | 06 759 0080

Waireka Care Home

Pahiatua | 06 376 8629

Welbourn Masonic Village

Welbourn, New Plymouth | 06 751 0430

Westella Homestead

Aorangi, Feilding | 06 323 9095

Wimbledon Villa Rest Home

Feilding | 06 323 4637

Woodfall Lodge Retirement Home

Feilding | 06 323 8489

Woodlands Of Feilding

Feilding | 06 323 5544

Woodlands Of Feilding

Feilding | 06 323 9370

(1 Review)

(1 Review)

(5 Reviews)

(1 Review)

(9 Reviews)

(3 Reviews)

(6 Reviews)

( 7 Reviews)

Bishop Snedden Retirement Villag...

Waikanae | 04 496 1732

Bob Scott [Aged Care] Retirement...

Petone, Lower Hutt | 04 570 5800

Bob Scott Retirement Village

Petone, Wellington | 04 570 5800

Carter Court Rest Home

Carterton | 06 379 8075

Cashmere Heights Home (Formerly ... Johnsonville, Wellington | 04 478 9051

Charles Fleming [Aged Care]

Waikanae | 04 293 1350

Charles Fleming Retirement Villa...

Waikanae | 04 293 1350

Coastal Villas Metlifecare

(1 Review)

(4 Reviews)

(30 Reviews)

(3 Reviews)

(1 Review)

(5 Reviews)

(20 Reviews)

Raumati Beach, Paraparaumu | 74% (13 Reviews)

Coastal Villas Retirement Villag...

Raumati Beach, Paraparaumu | 04 296 6333

Cornwall Resthome

Masterton | 09 630 6236

(19 Reviews)

(2 Reviews)

Avalon, Lower Hutt | 04 577 1090 97% (27 Reviews)

FINALIST 2019 Best (Large) Retirement/ Lifestyle Village

Sprott House

Karori, Wellington | 04 476 8759 80% (1 Review)

Sprott House [Aged Care]

Karori, Wellington | 04 476 8759 100% (1 Review)

St Josephs Home Of Compassion

Heretaunga, Upper Hutt | 04 528 5089 70% (2 Reviews)

Stokeswood Rest Home & Hospital

Stokes Valley, Lower Hutt | 04 562 9060

Summerset At Aotea

Aotea, Porirua | 04 235 9613

Summerset At Aotea [Aged Care]

Aotea, Porirua | 04 235 0011

Summerset At The Course

Trentham, Upper Hutt | 04 5272980

Summerset At The Course (Trentha...

Trentham, Upper Hutt | 04 920 4376

Summerset On The Coast

Paraparaumu | 04 298 3878

Summerset On The Coast [Aged Car...

Paraparaumu | 04 2983540

70% (2 Reviews)

85% (24 Reviews)

82% (16 Reviews)

70% (8 Reviews)

74% (12 Reviews)

80% (10 Reviews)

50% (2 Reviews)

Summerset On The Landing

Kenepuru, Porirua | 04 230 6722 90% (2 Reviews)

Te Hopai Home And Hospital

Newtown, Wellington | 04 380 2002 87% (3 Reviews)

Ultimate Care Churtonleigh

Churton Park, Wellington | 04 478 4273 80% (1 Review)

Ultimate Care Maupuia

Maupuia, Wellington | 04 388 7186 100% (1 Review)

Village At The Park

Berhampore, Wellington | 0800 278 432

Vincentian Home For The Elderly ...

Berhampore, Wellington | 04 380 0294

Waikanae Country Lodge [Aged Car... Waikanae | 04 902 6800

Waikanae Country Lodge | Arvida Waikanae | 04 902 6800

Wairarapa Masonic Village Masterton | 06 378 7391

Wairarapa Retirement Village

Masterton | 06 370 6026

(14 Reviews)

(5 Reviews)

NELSON/ MARLBOROUGH

REGION

Aberleigh Rest Home Springlands, Blenheim | 03 578 7966

Ashwood Park Retirement Village ... Springlands, Blenheim | 03 5779990

Bethsaida [Aged Care] Retirement... Redwoodtown, Blenheim | 03 578 3341

Bethsaida Retirement Village

Redwoodtown, Blenheim | 03 578 3341

Ernest Rutherford [Aged Care]

Stoke, Nelson | 03 538 0880

FINALIST 2017 Best Aged Care (Med/Large) Facility

Ernest Rutherford Retirement Vil...

Stoke, Nelson | 03 538 0880

FINALIST 2020 Best (Large) Retirement/ Lifestyle Village

Flaxmore Lifecare (Rest Home And...

Bishopdale, Nelson | 03 546 9324

Golden Bay Community Hospital

Takaka | 03 525 0060

Green Gables Retirement Village

The Wood, Nelson | 027 222 4952

(9 Reviews)

(17 Reviews)

(6 Reviews)

(3 Reviews)

(1 Review)

(5 Reviews)

(31 Review)

(1 Review)

(2 Reviews)

Jack Inglis Friendship Hospital

Motueka | 03 528 9662

Kensington Court [Retirement] Vi...

Stoke, Nelson | 03 547 9444

Marina Cove Retirement Village

Picton | 03 573 6346

Oakwoods [Aged Care] Village | A...

Richmond, Nelson | 03 543 9700

Oakwoods Retirement Village | Ar...

87% (3 Reviews)

100% (1 Review)

72% ( 7 Reviews)

Richmond, Nelson | 03 543 9700 74% (37 Reviews)

Anthony Wilding Retirement Villa... Aidanfield, Christchurch | 03 338 7696

FINALIST 2017 Best (Large) Retirement/ Lifestyle Village

Archer | Archer Home Beckenham, Christchurch | 03 943 6006

WINNER 2020, 2018, 2017, 2015/16 FINALIST 2019

Best Aged Care (Med/Large) Facility

Archer | Archer Lifestyle Villag... Beckenham, Christchurch | 03 943 6006

91% (64 Reviews)

91% (57 Reviews)

Redwood Lifestyle Care And Villa... Redwoodtown, Blenheim | 021 621 2349

(2 Reviews) Springlands Lifestyle Village Springlands, Blenheim | 03 577 5208

Stillwater Lifecare [Aged Care]

Richmond, Nelson | 03 543 8070

FINALIST 2020 Best Aged Care (Med/Large) Facility

(6 Reviews)

92% (42 Reviews)

FINALIST 2020 WINNER 2019 Best (Small) Retirement/ Lifestyle Village

Archer | Linrose Lifestyle Villa...

Linwood East, Christchurch | 03 943 6006 80% (10 Reviews)

Archer | Thorrington Home And St...

Beckenham, Christchurch | 03 982 1480

Archer | Thorrington Lifestyle V...

Beckenham, Christchurch | 03 982 1480

Avonlea Dementia Care

Addington, Christchurch | 03 338 0202

Bainlea House | Arvida

Rangiora | 03 313 6055

Bainswood House Rest Home | Arvi...

Rangiora | 03 313 5905

Bainswood On Victoria [Aged Care...

Rangiora | 03 313 2805

Bainswood Retirement Village | A...

Rangiora | 03 313 5905

Ballarat Care Home

Rangiora | 03 373 8595

Ballarat

Retirement Village Motueka | 03 528 8330

CANTERBURY REGION

Addington Gardens Care

Addington, Christchurch | 03 339 4245

Albarosa Rest Home

(1 Review)

Camellia Court Rest Home Papanui, Christchurch | 03 375 0722

Cashmere View Rest Home & Hospit... Somerfield, Christchurch | 03 332 3003

Cashmere View Retirement Village Cashmere, Christchurch | 03 373 8591

89% ( 7 Reviews)

83% (18 Reviews)

(5 Reviews)

(1 Review)

(1 Review)

(1 Review)

(1 Review)

(1 Review)

(4 Reviews)

(2 Reviews)

(34 Reviews)

Charles Upham [Aged Care] Villag... Waimakariri, Rangiora | 03 310 8600 80% (1 Review)

(2 Reviews)

Chatswood [Aged Care] And Villag...

Opawa, Christchurch | 03 332 7323 87% (3 Reviews)

Chatswood Retirement Village

Papanui, Christchurch | 03 375 0727

(4 Reviews) Alpine View Care Centre Parklands, Christchurch | 03 383 2294

Alpine View Lifestyle Village Waitikiri, Christchurch | 03 383 1333

Amberley Retirement Complex

Amberley | 03 314 9250

Annaliese Haven Rest Home

Kaiapoi | 03 327 6282

Anthony Wilding [Aged Care]

Halswell, Christchurch | 03 338 5820

Opawa, Christchurch | 03 332 7323 100% (1 Review)

Cheviot Rest Home

Cheviot | 03 319 8727

(42 Reviews)

90% (6 Reviews)

78% (8 Reviews)

96% (117 Reviews)

WINNER 2020, 2019, 2018, 2017 & 2015/16 Best Aged Care (Small) Facility

Coldstream Lifecare Retirement V... Ashburton | 03 308 8020 80% (1 Review)

Condell Retirement & Lifestyle V...

Papanui, Christchurch | 03 354 9688 85% (4 Reviews)

Diana Isaac [Aged Care]

Mairehau, Christchurch | 03 386 3018 87% (9 Reviews)

FINALIST 2015/16 Best Aged Care (Med/Large) Facility

RETIREMENT/LIFESTYLE VILLAGE & CARE | SOUTH ISLAND

Margaret Stoddart Retirement Vil...

Riccarton, Christchurch | 03 348 4955 91% (13 Reviews)

Margaret Wilson Complex

Highfield, Timaru | 03 6871120

Maryville Courts Retirement Vill...

100% (1 Review)

Central Christchurch, Christchurch | 03 379 0357 89% (9 Reviews)

Mayfair Lifecare | Arvida

Riccarton, Christchurch | 03 348 2445 96% (5 Reviews)

Mayfair Retirement Village | Arv...

Riccarton, Christchurch | 03 348 2445

Mckenzie Healthcare

Geraldine | 03 693 8299

Mckenzie Lifestyle Village

Geraldine | 0800 845 524

Merivale [Aged Care] Village

Merivale, Christchurch | 03 375 4117

Merivale Retirement Village

Merivale, Christchurch | 03 375 4117

Methven House

Methven | 03 302 8528

Middlepark Retirement Village

Upper Riccarton,

(4 Reviews)

(1 Review)

(13 Reviews)

(1 Review)

(6 Reviews)

(2 Reviews)

Upper Riccarton, Christchurch | 03 348 5305 66% ( 7 Reviews)

Ilam Lifecare Retirement Village...

Ilam, Christchurch | 03 348 5305 84% (5 Reviews)

Kaiapoi Lodge Retirement Village

Kaiapoi | 03 327 7235 100% (1 Review)

Kauri Lodge Rest Home

Riccarton, Christchurch | 03 348 0274

Kauri Lodge Retirement Village

Riccarton, Christchurch | 03 348 0274

Lady Wigram Retirement Village

Wigram, Christchurch | 03 384 5046

Lakewood Rest Home

Shirley, Christchurch | 03 385 9364

Lochlea Lifestyle Resort

Allenton, Ashburton | 03 307 9080

Maidstone Lifecare (Hospital)

Avonhead, Christchurch | 03 358 9697

Maples Lifecare | Arvida

Upper Riccarton, Christchurch | 03 348 4362

Maples Retirement Village | Arvi...

Riccarton, Christchurch | 03 348 4362

Margaret Stoddart [Aged Care]

Riccarton, Christchurch | 03 348 4955

95% (4 Reviews)

100% (1 Review)

92% (32 Reviews)

70% (2 Reviews)

83% (21 Review)

100% (1 Review)

64% (6 Reviews)

74% (3 Reviews)

85% (4 Reviews)

Parklands On Papanui Retirement ... Papanui, Christchurch | 03 373 8571 95% (4 Reviews)

Parkstone Retirement Village

Ilam, Christchurch | 027 404 4751 87% (24 Reviews)

Parkwood Rest Home & Hospital

Eastgate, Christchurch | 03 381 6700 60% (1 Review)

Paulger Courts Retirement Villag...

Spreydon, Christchurch | 03 338 9164

Radius Elloughton Gardens

Marchwiel, Timaru | 03 684 4688

Radius Hawthorne

100% (1 Review)

70% (2 Reviews)

Bryndwr, Christchurch 40% (3 Reviews)

Radius St Helena's

Christchurch Central, Christchurch | 03 365 6700 68% (8 Reviews)

Radius Taupaki Gables

RD 2, Henderson | 09 412 6800

Rannerdale Village (Formerly H...

Upper Riccarton, Christchurch | 03 348 7128

FINALIST 2017 Best Aged Care (Med/Large) Facility

Resthaven Lifecare (Rest Home)

(1 Review)

82% (10 Reviews)

Christchurch Central, Christchurch | 03 379 9033 97% (6 Reviews)

Rhodes On Cashmere | Arvida

Cashmere, Christchurch | 03 332 3240 90% (2 Reviews)

Rose Court [Retirement] Village ...

Somerfield, Christchurch | 03 337 2221

(2 Reviews)

RETIREMENT/LIFESTYLE VILLAGE & CARE | SOUTH ISLAND

Arrowtown Lifestyle Retirement V...

Arrowtown, Queenstown | 03 442 1050

Ashlea Grove Rest Home

Milton | 03 417 7988

Aspiring Enliven Care Centre

Wanaka | 03 555 3010

Aspiring Lifestyle Retirement Vi...

Wanaka | 03 443 6660

Brooklands [Aged

Christchurch | 03 312 4891 87% (3 Reviews)

Ultimate Care Rose Court

Somerfield, Christchurch | 03 337 2221 63% (9 Reviews)

Wesley Care Rest Home And Hospit...

Papanui, Christchurch | 03 375 1055 87% (12 Reviews)

Westmar Senior Care Centre Darfi...

Darfield | 03 318 8206 80% (1 Review)

Windermere Retirement Village

Papanui, Christchurch | 021 358 731

Windsor House Rest Home And Hosp...

70% (2 Reviews)

Shirley, Christchurch | 03 385 3179 80% (3 Reviews)

Windsorcare Retirement Village

Shirley, Christchurch | 03 385 3179

Woodcote Retirement Village

(8 Reviews)

Hornby, Christchurch | 03 349 8788 100% (4 Reviews)

SOUTHLAND REGION

(1 Review)

(2 Reviews)

(12 Reviews)

(10 Reviews)

| 03 234 8099

Longwood Retirement Village Riverton | 03 234 8099

Peacehaven Village Georgetown, Invercargill | 03 216 9099

(1 Review)

Metlifecare Crestwood New Lynn, Auckland | 09 826 2000

Miriam Corban Henderson, Auckland | 09 838 0880

Papamoa Beach Metlife… Papamoa, Tauranga | 07 547 4170

Pururi Court Lifecare Whau Valley, Whangarei | 09 437 9302

Rita Angus Kilbirnie, Wellington | 04 387 7626

Riverside Lifecare Merrilands, New Plymouth | 06 758 1996

Roseneath Lifecare Carterton, | 06 379 4018

St Barnabas Close Ngongotaha, Rotorua | 07 357 2121

St Lukes Close Napier, Hawkes Bay | 06 845 9820

St Lukes Napier, Hawkes Bay | 06 845 9820

Summerset At Avonhead Avonhead, Christchurch | 03 357 3201

Summerset At Bishopscourt Wakari, Dunedin | 03 950 3101

Summerset At Karaka Retire… Karaka | 09 951 8900

Summerset At Karaka Aged... Karaka, Auckland | 09 951 8901

Summerset At Pohutukawa... New Plymouth | 06 824 8532

Summerset At Wigram Wigram, Christchurch | 03 741 0871

Summerset By The Dunes Tauranga | 07 542 9082

Summerset By The Park Manakau, Auckland | 09 272 3954

Summerset By The Ranges Levin, | 06 367 5240

Summerset By The Sea Katikati, | 07 985 6890

Summerset In The Sun Stoke, Nelson | 03 538 0000

Summerset Monterey Park Hobsonville, Auckland | 09 951 8921

Summerset On Cavendish Casebrook, Christchurch | 03 741 2331

Summerset Palms Te Awa, Napier | 06 833 5852

Summerset Richmond Ranges Richmond, Nelson | 03 744 3431

Summerset Rototuna Rototuna North, Hamilton | 07 981 7821

Telford Lifecare Merrilands, New Plymouth | 06 757 8554

The Avenues Metlifecare Tauranga, | 07 547 4170

Waiapu House Lifecare

| 03 384 5046

Bruce Mclaren Howick, Auckland | 09 535 0220

Bruere Village Gisborne | 06 867 5817

Cargill Lifecare Care Home Waikiwi, Invercargill | 03 215 8886

CHT Carnarvon Henderson, Auckland | 09 838 8348

CHT Glynavon Te Puke, Bay of Plenty | 07 573 6458

CHT Halldene Red Beach, Whangaparaoa | 09 426 3252

Clutha Views Lifecare Balclutha, Balclutha | 03 418 3838

Coldstream Lifecare Ashburton, Canterbury | 03 308 8020

Colwyn House Lifecare Hastings, Hastings | 06 870 9529

Elizabeth R Lifecare Stratford, Taranaki | 06 765 8089

Ellerslie Gardens Lifecare Mt Wellington, Auckland | 09 527 1440

Fairview Village And Care Auckland | 09 477 3980

Frances Hodgkins Saint Clair, Dunedin | 03 455 0277

Hillsborough Metlife Hillsborough, Auckland | 09 626 8060

Hodgson Village Tauranga South, Tauranga | 07 578 4846

James Wattie Havelock

Karaka

Malvina

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