Staff Matters 102

Staff matters May 12, 2017 - Issue 102 Week 44

Afford ‘Orange Blazers’ Legendary Effort

In This Issue 1 - Afford 'Orange Blazers' Legendary Effort

2 - Staff Profile - A Toast To Dane - Afford Assiting Employees

3 - Setting A Bonus Pace

4 - Condell Park Growing

Services - Music To Our Ears

- Afford Selfies - Have a Laugh

Our Afford 'Orange Blazers' dressed in orange on Wednesday to show their support of NSW State Emergency Service (NSW SES) volunteers.

Each year on the 10th of May, the NSW SES and NRMA Insurance paint our state orange with a range of WOW Day activities in support of NSW SES volunteers as valued contributors to our local communities.

Each of our sites, clients and staff alike, were excited to show their support and gratitude to celebrate the wonderful work of the SES. Many got behind the cause by posting their efforts online, in a series of social media posts with the hashtag #THANKYOUSES and #WOWDAY. The NSW SES were so impressed by our efforts that they shared our post on their own Facebook with the caption, ‘Check out these WOW Day legends’.

Giving you the freedom to soar www.afford.com.au

Reminder Don’t forget to send your or clients' achievements, good news stories and photos to:

CELEBRATE@afford.com.au

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May 12 2017 - Issue 102

Staff Profile

Cristina Alvarez

Raffles Team Leader Call Centre, Penrith Favourite Song: City of Angels by Iris – Goo Goo Dolls.

Favourite Movie: Confidence (2003) with Dustin Hoffman and Rachel Weisz.

Favourite Hobbies: Going out to dinner with friends, bush walking and reading biographies.

Favourite Foods: All foods! In particular Italian cuisine.

If you could be an animal what would you be: I wouldn’t like to be any animal. Humans can be very inhumane towards them.

What is your dream holiday destination: Egypt – I’d love to visit their iconic landmarks.

If you had the power what would you change about the world: Cruelty towards children especially the practice of child brides.

What is the nicest thing someone has ever done for you: In 2009 due to anxiety I was unable to leave my house, with no family in the country to help me, my friend did everything for me, including waking up extra early to take my daughter to primary school. She was my strength when I didn’t have any and I’m forever grateful.

If you had to teach something what would you teach: How to have a positive attitude and be happy.

Something no one knows about me: I am terrified of bees and even have nightmares about them.

Giving you the freedom to soar

A Toast to Dane Dane Banovic joined the Toastmasters Youth Leadership program at our Afford Blacktown Lifestyle Centre. Staff worked with Dane to support his newfound passion, and at the graduation ceremony his year he went on to win 1st prize for his speech on the Easter Show! Based on this achievement, Dane was also invited to the 2017 Annual Toastmaster Conference to be one of six speakers on the topic, ‘The Power of The Youth’.

On the night Dane delivered his speech confidently and professionally.

He radiated a happiness to all in the audience, and even closed his speech with a Croatian sing-along accompanied by his accordion playing. This is the second year that the Youth Leadership Program has been run for Afford clients. The aim of the program is to build and develop confidence, public speaking and creative talents. Thanks to the program, Dane has come so far with his confidence and ability to present in front of an audience.

Cheers to Dane!

Afford Assisting Employees

P EM

LOYER

OF Afford promotes positive CHOICE health and wellbeing initiatives throughout our organisation. Your Employee Assistance Program (EAP) is a voluntary, confidential and complimentary counselling service that we offer for all employees. In the last year we have offered our staff 130 hours of support through the EAP program. We will continue to offer this free benefit as an Employer of Choice initiative. If you need assistance with personal, family or work related concerns that are impacting on your health or quality of life you can contact EAP and make an appointment for face-to-face, online or telephone counselling services.

Contact: 1800 818 728 or info@accesseap.com.au

www.afford.com.au

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May 12 2017 - Issue 102

OF

Setting A Bonus Pace

LOYER

CHOICE

The full results of the PACES Q3 2017 came through last week and overall the results were fantastic. The results reflect the dedication and hard work that our Afford Teams have put into achieving their PACES goals.

Congratulations to one and all.

Person Centredness

Attitude

Customer Service

Efficiency

Standards

Total

Ashfield

100%

70%

98%

95%

93%

90%

Belmore

51%

98%

105%

95%

92%

91%

Blacktown Campbelltown Canley Vale Chipping Norton Condell Park Green Valley Guildford Jamisontown Kings Park Lurnea Mt Druitt Penrith Henry Street Respite Windsor Cherrywood Village True Blue Dolphin Cove Billabong

92% 86% 79% 91% 80% 94% 99% 90% 95% 97% 80% 95%

62% 35% 42% 110% 80% 70% 60% 97% 90% 70% 88% 97%

100% 95% 98% 100% 59% 65% 90% 83% 105% 60% 85% 90%

95% 100% 95% 120% 95% 120% 95% 105% 95% 105% 105% 105%

31% 41% 77% 102% 76% 42% 75% 75% 93% 23% 38% 85%

78% 72% 77% 105% 77% 78% 83% 91% 96% 72% 82% 95%

75% 73% 81%

78% 68% 70%

72% 95% 80%

105% 105% 105%

35% 89% 35%

75% 86% 76%

46% 79% 82%

98% 95% 105%

100% 100% 88%

120% 120% 105%

84% 39% 74%

93% 90% 93%

Average

86%

76%

87%

102%

65%

84%

YESS

100%

110%

100%

120%

92%

105%

ADE Ingleburn ADE Marrickville

100% 100% 84% 100% 64%

80% 80% 60% 80% 50%

105% 105% 105% 105% 70%

85% 90% 85% 55% 53%

91% 96% 110% 90% 64%

90% 93% 89% 75% 58%

Site

ADE Minchinbury

ADE Prestons ADE Minto

Giving you the freedom to soar

www.afford.com.au

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May 12, 2016 - Issue 102

Condell Park Growing Services - Music to Our Ears With the NDIS roll out at full speed, our Saturday supports at Condell Park Lifestyle Centre have grown in popularity. Most of our clients choose to meet their peers and favourite Lifestyle Assistants at community venues on the day so they can enjoy more social time with each other on the weekends. Activities enjoyed by the groups have included movie days, BBQs, beach picnics and ferry rides! Carers have reported that our clients are always excited to go out on a Saturday and don’t need any prompting to get ready! We are continuing to build a great team of staff available on Saturdays as demand for excellent weekend support increases.

Condell Park Lifestyle Centre has also launched a new music program on Wednesdays and it has been heart-warming to see the engagement of some clients in particular who normally show limited engagement in activities and programs. One of our clients who sometimes refuses to leave his morning transport quickly changed his mind when we let him know that this program was on, and the smiles and effort he put into this program were wonderful to see. A big thank you to the music therapist, Anna for supporting our clients through this program.

fl iweeek

Sef the o

In the Selfie above: Stuck in the lift and still smiling - Mario Bellantonio (Board Director), his partner Robyn, Tracy Younnie and CEO, Steve Herald.

Please send in your Selfies!

Giving you the freedom to soar www.afford.com.au

Have a Laugh