Afford Annual Report 2018-2019

L E T T I NG Y O UR AB IL ITI ES S O AR S INC E

195 2

AN N UAL REPORT

2018/19

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Contents About this Annual Report Our Year in Review

About Us Who Are We Our History The Afford Community Chairman’s Message CEO’s Message

Performance Overview Performance Snapshot Financial Overview Awards and Recognition Events

Our Priorities Our Strategies External Impacts In the Media Strategic Focus Our Services

Our Commitment to Sustainability Our Organisation Organisational Structure Executive Team Our People Our Culture

Governance and Ethics Governance Framework Legal Structure Our Board Committees

Financial Performance Financial Overview Financials Glossary Index

AFFORD ANNUAL REPORT 2018/19

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About this Annual Report The Australian Foundation for Disability (Afford) is trusted by thousands of people to provide disability support that inspires and enriches lives every day.

Afford provides this support under the National Disability Insurance Scheme (NDIS) and is a Registered Provider under the Scheme.

We support these people – our clients, their families and carers – in many unique ways that give them the opportunity to explore their interests, do what they love, and live comfortably.

Our 2018/19 Annual Report provides a snapshot of our operations, details our performance against our Strategic Plan 2018-2021 and details our financial performance for the year.

This year was the first 12 months of our Strategic Plan, which was adopted in April 2018.

The plan identifies with our organisational values (refer to page 11) and sets out to achieve four strategic outcomes: 1. Grow quality customer support 2. Build capability to improve financial security and support future growth 3. Leverage disability and community networks to offer a broader range of services 4. Create a workforce and workplace culture that drives success.

You can read more about our Strategic Plan 2018-2021 on page 48 or at www.afford.com.au/strategicplan

W hen you see this symbol more information is available on our website www.afford.com.au 4 | AFFORD ANNUAL REPORT 2018/19

AFFORD ANNUAL REPORT 2018/19

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our year in review We’ve been busy at Afford in 2018/19. Here’s a snapshot of just some of the great things we’ve been up to.

Sponsors Of The Australian Disability

LAUNCHED PARTNERSHIP WITH HAWTHORN HAWKS FOOTBALL CLUB, INCLUDING WHEELCHAIR & BLIND AFL TEAMS

Over 200,000 Pallets were produced

$1m Advertising shared in thanks to Yarra Trams Community Partnerships Program

Afford Rewards launches to staff EMPLOYER OF CHOICE

LARGEST EMPLOYER OF PEOPLE WITH DISABILITY IN SYDNEY 6 | AFFORD ANNUAL REPORT 2018/19

28 New sites opened #1 Disability Care Australasia

(Enablement Awards)

335 CLIENTS PLACED INTO JOBS THROUGH AFFORD EMPLOYMENT

HELD OUR INAUGURAL STAFF AWARDS BALL

786

NEW EMPLOYEES WELCOMED TO THE AFFORD COMMUNITY

$1,061,895 CLIENTS TRAVELLED RAISED THROUGH CHERRYWOOD RAFFLES

$420,000

WITH AFFORD GETAWAYS TO

DISNEYLAND,

NEW ZEALAND, TASMANIA & MORETON ISLAND

GRANTS SECURED FOR PROJECTS MERGED WITH REDLANDS RESPITE CARE AFFORD ANNUAL REPORT 2018/19

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About us

Congratulations to long-time Afford residents, Suzie and John, who tied the knot this year.

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About Us AFFORD ANNUAL REPORT 2018/19 - ABOUT US |

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WHO ARE WE? Afford stands for Australian Foundation for Disability.

We are one of Australia’s longest serving disability service providers, dedicated to helping people with disabilities live an empowered life. We encourage our clients to discover new life experiences, work options and embrace social and balanced lifestyles.

Afford is not your typical not-for-profit; we are savvy, innovative, fast-paced and beaming with pride for the work we do.

Afford are proud leaders in our field and have fostered a reputation for best-practice approaches to service delivery under the NDIS. The Afford difference is not only our relentless commitment to delivering the highest quality support on offer in the disability sector but that at Afford, we genuinely care.

OUR SERVICES

Group Homes

Afford Getaways

Day Programs

Supported Employment (ADEs)

Overnight Respite

Open Employment (DES)

Allied Health

S chool Leaver Employment Supports (SLES)

Support Coordination

Carer Support

Club Afford You can find more information about our services on page 20 or by visiting our website www.afford.com.au

OUR MISSION

OUR VISION

To provide innovative, flexible and high quality support to enhance lifestyle, learning and vocational opportunities for people with disability, their families and carers.

Afford is the partner of choice, supporting people with disability to shape their own lives.

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About Us

OUR VALUES

Integrity “DO WHAT IS RIGHT”

Our business and personal principles reflect the highest standards of ethics and honesty. We are personally accountable for our actions.

Respect “VALUE EVERY PERSON”

We treat our customers and each other with the highest degree of dignity, equality and respect, recognising the important contribution that diversity makes to the quality of our workplace.

Cooperation “WORKING TOGETHER”

We encourage communication, working together with enthusiasm and appreciation; sharing information and supporting one another to create a positive environment for all.

Excellence “DO YOUR VERY BEST”

We take pride in everything we do and strive to do our best always, taking personal responsibility for quality, innovation and excellence.

Empathy “CARE FOR EACH OTHER”

We show understanding for one another through our decisions, actions and words and commit to appreciating the efforts of all.

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Our history 2018 marked 66 years of Afford operations.

In 1952 we began our journey as The Poliomyelitis Society of Australia, at the height of the world’s devastating polio epidemic. Formed by Dr Ross Williams – himself a polio/poliomyelitis patient – the Society dedicated itself to providing care and rehabilitation of Australians with polio/poliomyelitis from one of our founding sites, the Cherrywood Hospital in Turramurra. To this day, Cherrywood remains a cornerstone site of Afford and the name of our Cherrywood Raffles.

With the eradication of polio, our organisation began its adaptive approach care in accordance with the needs of the communities we support. We became The Poliomyelitis and Physically Handicapped Society, before evolving to The Foundation for Disabled in 1967.

Throughout the 1970s and 1980s, our service offering diversified, and we developed our longstanding expertise across a broad variety of service areas including Employment, Accommodation, Vocational Support, Life Skills and Recreation.

Throughout the 1990s, we refined this expertise into a focus on supporting people with intellectual disabilities.

Importantly in the 2000s, we adopt the acronym Afford (Australian Foundation for Disability) as our trading name which has proudly carried us through until today.

Today we stand as one of Australia’s leading disability service providers under the NDIS, proudly providing support to thousands of clients, their families and carers in states along the Eastern Seaboard.

KEY TIMELINE 1952

1960

The Poliomyelitis Society incorporated as a not-for-profit in December 1952.

The first supported employment work centre, known as ‘Bankstown Centre’, was opened and the first concepts for the ‘Village’, later to become Cherrywood Village was developed.

1955 The first patients were admitted to Cherrywood in June 1955 and was officially opened by his Excellency the Governor of New South Wales, Lieutenant General Sir John Northcott KCMG KCB MVO.

1961

1956

The first Miss Asia Pacific competition which provided the Society with a new regular means of income and also made the work of the society much more widely known throughout the community.

The Society’s name was changed to the “Poliomyelitis and Physically Handicapped Society”.

1962

1957 Mr G.C.A de Greenlaw was elected the new President of the Society.

1958 The ‘Cherrywood Cup’ fundraising golf tournament was first established and is still run annually.

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The adoption of a new logo for the Society.

1963 Mr G.C.A de Greenlaw retired and was succeeded by Mr H Hobbs and the original Cherrywood in Turramurra was closed.

1985

Fundraising activities were expanded with the introduction of the Polio Art Unions and from this was born the “Cherrywood Raffle” that is still run to this day.

FODI Industries established and Penrith factory opens to create employment opportunities. The Foundation purchased its first group home in Penrith, for supported employees to live independently. Also, a fire completely destroyed the Llandilo factory.

1967 By mid -1967 Sal Vaccine virtually eliminated polio in Australia and in recognition of this we changed our name from “The Poliomyelitis and Physically Handicapped Society” to “The Foundation for Disabled”.

1968 Cherrywood Village and Hostel, Llandilo opened

by Sir Roden Cutler VC, AK, KCMG, KCVO, CBE, Governor of NSW.

1987 Surry Hills and Minto Work Centres are acquired from NSW Society for Crippled Children.

1988 The organisation is renamed the Australian Foundation for Disabled and Marrickville Factory was opened.

1989

1969

Bowman Cottage Tea Rooms opened to provide employment opportunities in hospitality.

A new President, Lawrence Heaney was appointed and the adoption of a new logo.

1990

1970 A workshop at Canley Vale is officially opened while in the same year, the Foundation announces plans to double the size of the workshop at Cherrywood.

Mitchell Manufacturing is purchased from the Royal Blind Society, increasing the Foundation’s factories to five. The first Open Golf Day is held to raise funds for the organisation.

1991

1972

FODI Industries Bankstown factory opened.

Saw the commencement of workshop extensions at Cherrywood and were completed in 1976.

1992

1974

FODI Industries Engineering site opened at Liverpool.

Saw the retirement of President Mr Lawrence Heaney due to ill health with Mr K McQueeney taking over as President.

1994

1976

1995

Dr M.J.D. Borland M.D. B.S. was appointed President, a position he was to hold for over 40 years, the longest standing Presidency of a Not for Profit in Australian history.

Post School Options is established at Birrong, Lakemba and Georges Hall.

1977 A donation of $20,000 was received from Penrith Leagues Club to build a sports oval at Cherrywood, which was completed in 1979.

The State Governor Rear Admiral Peter Sinclair AC re-opened Cherrywood Gardens and swimming pool.

1996 Ashfield Employment Service; Oak Industries, Blacktown; and Dandurwanna Employment Services are acquired from the NSW Government.

1997

1980

A training centre is established at Canley Vale and Ingleburn Business Enterprises open.

One of our supported employees, Peter Kuntinsch was nominated and received a Duke of Edinburgh Award.

1999

1984 Neville Barnier was listed as a Director and he would go on to not only serve as a Director for 34 years but be Chairman for 3 of those from 2014 to 2017.

Minchinbury Head Office and Business Enterprises open.

2000 Consolidation of Minchinbury and Penrith Factories, a Human Services Division and the Canley Vale Day Program was established.

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About Us

1964

2001

2013

Organisation renamed the Australian Foundation for Disability (AFFORD). Sensory Environment opened at Canley Vale. By 2001 Afford operated out of 18 sites which were a near even split between Client and Employment Services.

Employment offices open in Bankstown and Fairfield.

Afford provides services to over 2,000 people with disability in Sydney.

2002

2014

A timber pallet manufacturing plant in Minto opens.

New Day Programs open in Blacktown and Lurnea. In a landmark project, the NSW Government provided $3.5 million to purchase land to begin the process of devolution for 40 Afford residents at Cherrywood Village.

This would provide for purpose-built housing to be developed for independent living options for people with disability.

2004

2015

Community Housing Program extended in Cranebrook. An agreement is reached for an Open Employment Program with the Department of Family and Community Services.

2003

The Liverpool Business Enterprise is extended and Kings Park Day Program opens. In 2004 Ross Fowler, who would later become Penrith Mayor and Chairman of Afford, joined the Board.

2005 The Transition to Work Program is adopted to support school students in their transition to an adult working life.

Mr Douglas Sadler retired from the Board after 25 years of service.

2007 Prestons packaging site is opened.

2008 A dedicated Carers Support Program is established.

2009 Jamisontown Day Program and the St Marys Respite House open.

2010 Employment offices open in Blacktown and Campbelltown.

The CEO of AFFORD, Tim Walton, became the President of the National Disability Services (NDS) in 2010 and two years later chaired the ‘Every Australian Counts’ Campaign for the National Disability Insurance Scheme (NDIS).

Afford won an Australian Business Award for Innovation for the Transition to Retirement Program.

2011 Afford services are provided to over 1,500 clients daily.

Guilford Day Program opens.

2012 Afford celebrates 60 years’ of service to people with disability. Transition to Work sites open in Fairfield, Liverpool and Penrith. During 2012, the Transition to Retirement Program and DVD was launched by the Minister Honourable Andrew Constance MP.

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Open Employment Services in Bankstown, Blacktown, Fairfield and Liverpool provide active support to 655 people. Dr Malcolm Borland OAM, retired after 40 years as Chairman. Dr Borland remains the longest serving Chairman of any Australian charity.

Afford underwent a re-branding and positioning to align with the changes within the disability sector. The revised logo represented the ‘freedom to soar’ with a person being carried into the sky by wings made up of colourful origami cranes.

2016 Afford begins transition to the National Disability Insurance Scheme (NDIS).

2017 Afford formed its Allied Health team and has over 1000 new employees.

Afford had proudly achieved the highest results recorded by any company in the history of the Voice Survey, a staff survey designed by Macquarie University and used by 3,000 companies across all sectors with a few hundred in the disability sector.

2018 Afford operations expand into Queensland and Victoria.

Afford’s Facebook pages boasted over 6,000 followers and Afford’s Animal Therapy Program was featured on Channel 9’s Weekend Today and Channel 10’s Studio 10 programs.

Named #1 Disability Service Provider in Australasia (Enablement Awards) 2019 Afford are named Yarra Trams Community Partners and share in $1 million worth of free tram advertising.

We welcomed our 100th NSW Group Home resident, Brys. ou can read more about our history on our website Y www.afford.com.au/about/our-history/

About Us

AFFORD ANNUAL REPORT 2018/19 - ABOUT US |

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Our brand Afford has had a long history in the disability sector and our brand is well recognised.

Our logo is much more to us than a mark of identification, it represents what we stand for and who we are as an organisation.

Birds are a key focus of our logo as symbols of freedom – they walk on earth like humans do, but in an instant, they also have the ability to extend beyond this and soar into the sky.

This is the same for our clients – we want them to feel that they too are able to let their abilities soar. Afford actively supports the goals and development of our clients, equipping them with a greater sense of freedom, choice and opportunities to lead the life they choose.

The figure in our logo is supported by a flock of cranes flying in formation. As each bird flaps its wings, it creates an uplift for the bird following it; through unity and team work, the flock lift the figure to new heights.

At Afford, we share a common direction and a strong sense of community. Working together, we create a network of diverse support that allows our clients to effortlessly reach new heights.

We chose origami cranes as the birds in our logo as they are a well-known symbol of hope during challenging times from proverbs such as the story of 1000 paper cranes. The vibrant colours in our logo mimic the fun and vibrancy of Afford’s dynamic community.

National Disability Insurance Scheme (NDIS) The National Disability Insurance Scheme (NDIS) provides funding for supports and services for Australians under 65 years of age, who have permanent and significant disability.

Introduced in 2013, the scheme is overseen by the National Disability Insurance Agency (NDIA).

The NDIS focuses on the person with a disability and provides them with the choice to decide where and how to use their funding. Supports can be across many areas, including employment, allied health, accommodation, independence, being involved in capacity building activities and community access.

A unique plan is created for each eligible NDIS participant based on specific individual needs and progress goals.

Through the NDIS, funding goes directly to the participants to allocate spending on the services they need from the provider of their choice. Afford is proudly a provider of choice for thousands of individuals under the NDIS. We encourage you to find out more about the NDIS on our website www.afford.com.au/ndis

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About Us

Afford make incredible differences in the lives of people with disability every day AFFORD ANNUAL REPORT 2018/19 - ABOUT US |

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HOW AFFORD CAN SUPPORT YOU TO ACHIEVE YOUR GOALS CORE Supports Funding Supporting you for everyday living and working towards your personal and life long term goals Achieving Your Goals In..

NDIS Support Categories

How Afford Can Support You

DAILY LIVING

Consumables

Purchasing everyday items, such as continence aids and home enteral nutrition (HEN) products, and supports such as interpreting and translating services.

Daily Activities

Helping you with personal care and domestic household tasks and grocery shopping, shortterm accommodation assistance (eg. Respite), independent living support, Meals on Wheels coordination.

Social and Community Participation

Connecting you with activities to support the development of skills and independence, including attending arts/sports classes and local events, and taking part in vacation and recreational activities that have capacity building, mentoring or peer support.

Transport

Getting out and about to get to the shops, school, work, training or to recreational and community activities. Participants receive funds fortnightly in advance to pay for services of their choice.

I NDEPENDENT LIVING

COMMUNITY PARTICIPATION

COMMUNITY PARTICIPATION

CAPACITY BUILDING Funded Supports Providing support to help you build your skills and independence

I NDEPENDENT LIVING

DAILY LIVING

Choice and Control

Connecting you with expert NDIS Support Coordination services to provide advice on funding for formal, informal and mainstream supports and renew NDIS Plans to ensure relevance of supports.

Provide mediation for service delivery issues and points of crisis. Connecting you with training for financial literacy, organisational skills and ability to self-manage supports.

Daily Activities

Facilitating the process to receive specialist therapies such as psychology, speech and language pathology and occupational therapy to increase in independence and community participation.

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HEALTHY LIFESTYLES

I NDEPENDENT LIVING

SKILLS FOR LIFE

DAILY LIVING

SOCIAL AND COMMUNITY PARTICIPATION

Employment

Health and Wellbeing

Connecting you with opportunities for personal training, dietician consultation and healthy lifestyles plan development, as well as non-traditional supports such as participation in health and wellbeing program, Club Afford and Afford Getaways.

Home Living

Support to find shared independent living options (Group Homes), organise drop in support, individual accommodation support packages, disability housing and support initiative (DHASI). Assistance with accommodation and tenancy obligations, individual skill development and training.

Lifelong Learning

Support to transition from school into the workforce and participate in further education and training to become work-ready.

Relationships

Connecting you with specialist therapies, such as psychology, to manage behaviours and undertake positive behaviour management strategies and individualised social skills development.

Social and Community Participation

Connecting you with opportunities to learn skills and socialise through programs at Day Programs, at Club Afford, Afford Getaways, during vacation care and at Respite. Providing you with choices for recreation, retirement planning, Out Of School Hours (OOSH) Care and activities, such as fitness groups, tailored for people with disability.

CAPITAL Funding Supports Supporting you to receive assistive technologies, equipment and home or vehicle modifications and funding for capital costs

DAILY LIVING

Assistive Technologies

Helping you source quotes from suppliers for assistive equipment and products for recreation, household tasks, personal care and safety, and vehicle modifications to assist you to travel safely as a passenger or driver.

NOTE:

The NDIA will only fund what is considered reasonable and necessary, which may not include all items you would like. The NDIA will also expect you to use all the same services as the wider community, such as general health services and education services AFFORD ANNUAL REPORT 2018/19 - ABOUT US |

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About Us

WORK INDEPENDENCE

Connecting you with employment opportunities as a Supported Employee, through the SLES (School Leaver Employment Support) program and through DES (Disability Employment Services).

Support to develop skills to prepare for the workforce, assessment for training and ongoing employment support.

Our Services GROUP HOMES Group Homes at Afford are about so much more than bricks and mortar; it’s about supporting residents to enjoy an amazing lifestyle, the Afford Lifestyle. Afford Lifestyle Assistants go above and beyond to support residents to live a life they love, independently on their terms.

Residents are supported to lead a healthy and active lifestyle, stay connected with their family and friends, and regularly be a part of activities that they enjoy within their community.

The Afford Lifestyle

A place to call home

24/7 support

DAY PROGRAMS Our Day Programs are hubs where programs are specifically tailored for people with moderate to severe disability to enjoy an inclusive and engaging environment.

There is an emphasis on learning practical life skills while building on clients’ confidence and social skills. All Afford Day Programs are staffed by qualified and highly-trained Lifestyle Assistants who ensure clients receive exceptional and meaningful support.

30+

locations across NSW, QLD and VIC

Learn skills for life

Make new friends and support networks

OVERNIGHT RESPITE Overnight Respite is a home-away-from-home, where clients can develop their independent living skills during short stays and bond with new friends. Clients are safe, supported and in the company of like-minded housemates. Stays range from short stays of a few nights to weeks, also giving their loved ones some time to themselves.

Explore new places and activities

Make new friends

Build independent living skills

ALLIED HEALTH Central to our whole-of-life approach, our Allied Health Team offers tailored and transdisciplinary approaches to care. Our Allied Health Team is made up of Psychologists, Speech Pathologists and Occupational Therapists who provide therapeutic and intervention supports that are tailored to the unique needs of clients.

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Improve health and wellbeing

Improve daily living

Focus on relationships

About Us

SUPPORT COORDINATION Support Coordination provides extra assistance to clients in accessing the support that’s right for them, and removing some of the administrative burdens of the NDIS. Our team can connect participants with formal and informal supports within their local communities and ensure clients get the most out of their NDIS plan.

Specialised advice on the

NDIS

Assist in crisis situations

Maximise your NDIS Plan

CLUB AFFORD Club Afford is a one-of-a-kind membership based social group within the disability sector. Club Afford is designed to promote healthy lifestyles, fun and exploration of local communities, while also giving members the opportunity to extend their social networks and make new friends.

Community Events

Social Outings

Exclusive Membership benefits for all

Friends can travel together

Support staff choice

Proudly work for household brands

Opportunity for NDIS participants to earn money

Secure full-time or part-time work

Post-placement support

Programs are offered outside of traditional service hours (weeknights and weekends), enabling members to embrace new experiences and visit some fun places they may not usually get to.

AFFORD GETAWAYS Afford Getaways are everything people enjoy about a holiday but with a difference. We take care of our client's travel, accommodation and meal arrangements, so they can concentrate on having fun!

AUSTRALIAN DISABILITY ENTERPRISE (ADEs) Afford are proudly the largest employer of people with a disability in the Sydney metropolitan area, with over 450 people with disability on our payroll. Supported Employees operate business enterprises which support globally recognisable brands such as Colgate, Beam and Kimberly Clarke.

DISABILITY EMPLOYMENT SERVICES (DES) DES sites assists people to find and keep work in the open labour market. Currently supporting 700 people, Afford’s DES service provides mobile Employment Consultants for jobseekers. Consultants provide preemployment, on-the-job and post-placement supports.

Destinations chosen by our clients

6

business enterprises across NSW

4

locations across NSW

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Our Services CONTINUED...

SCHOOL LEAVER EMPLOYMENT SUPPORT PROGRAM (SLES) SLES is Afford’s 2 year program aimed at preparing school leavers for the workplace and helping them gain meaningful employment. We work with each student to build a practical skillset, their confidence and provide hands-on experience in fields that they are interested in.

6

program sites across NSW

Work experience opportunities

Build skills to enter the workforce

CARER SUPPORT At Afford we recognise and celebrate the incredible role carers play in the lives of our clients and the community.

Our Carer Support Program offers carers the chance to take some time-out for themselves and enjoy: • therapeutic massages • yoga and relaxation

Carer events

Build informal support networks

Assists carers to sustain their role as carer

30,000 calls made a year

Funding above & beyond client intiatives

• NDIS planning • computer training • conversational English lessons • social events.

RAFFLES • F undraising activities were expanded with the introduction of the Polio Art Unions and from this was born the “Cherrywood Raffle” that is still run to this day.

• 2008 The lottery call centre moved from its longtime home at Cherrywood Village to Penrith, where it remains to this day, and this strengthened telesales significantly.

66

years of fundraising

• $1,061,895 Raised Through Cherrywood Raffles this year.

full list of services and locations is available on our website www.afford.com.au or by calling our friendly A Customer Team on 1300 233 673.

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About Us

Afford was our saviour after we had a bad time. Afford helped Steven get a job and some self esteem, something he really needed!

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on

Our Locations

Central Coast Gosford

31

Richmond 31 20

19 34 34 27 21 14 23 22 2 6 24 17 54 25 40 55 13 Penrith 1 44 Blacktown 33 47

Parramatta

3 15 8 9 41 4 5 11 Sydney 12 49 48 56 10 43 16 53 39 324650 29 52 26 45 3742 51 30 7

18 35

Campbelltown

28

Other locatations in NSW include Nowra, Narellan, Worrigee

NEW SOUTH WALES NO.

SERVICE

LOCATION

Corporate Services 1.

National Head Office

2.

Raffles Call Centre Wollongong Day Programs Bowral 3.

Ashfield DayDapto Program Moss Vale

3 – 7 Marieanne Pl, Minchinbury 5B, 61-79 Henry Street, Penrith 2750 14 Bruce Street, Ashfield 2131

4.

Belmore Day Program

38 Redman Parade, Building 2 (closest to Burwood Rd), Belmore 2192

5.

Bexley Day Program

405, 409, 417, 419 & 497 Forest Road, Bexley 2207

6.

Blacktown Day Program Kiama Campbelltown Day Program

3 Hereward Highway, Blacktown 2148

7.

Kangaroo 8.Valley Canley

Vale Day Program

69 Allman Street, Campbelltown 2560 239 Sackville Street, Canley Vale 2166

9.

Chipping Norton Day Program

61 Longstaff Avenue, Chipping Norton 2171

10.

Condell Park Day Program 36

18a Cragg Street, Condell Park 2200

11.

Green Valley Day Program Nowra 38 Day Program 12.

Guildford

9 San Cristobal Drive, Green Valley 2168

13.

Jamisontown Day Program

76 Anakai Drive, Jamisontown 2750

14.

Kings Park Day Program

7 Cobham Street, Kings Park 2148

15.

Huskisson Lurnea Day Program

77 Hill Road, Lurnea 2170

16.

Llandilo Day Program (Cherrywood)

844-876 The Northern Road, Llandilo 2747

17.

Mt Druitt Day Program

67 Paull Street, Mount Druitt 2770

18.

Oran Park Day Program

6 The Straight, Oran Park 2570

19.

Rouse Hill Day Program

115 Mile End Road, Rouse Hill 2155

20.

Windsor Day Program

4 Ham Street, Windsor 2756

29 Rhodes Ave, Guildford 2161

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SERVICE

About Us

NO.

LOCATION

Group Homes 21.

Bligh Park Group Home 1 & 2

Bligh Park, 2756

22.

BlueBird Group Home

Cranebrook, 2749

23.

Boomerang Group Home

Penrith, 2749

24.

Butterflies Group Home

Penrith, 2749

25.

Dolphin Cove Group Home

Penrith, 2749

26.

Eagle Vale Group Home

Eagle Vale, 2558

27.

Empire Group Home 1 & 2

Penrith, 2749

28.

Glen Alpine Group Home

Glen Alpine, 2560

29.

Ingleburn Group Home

Ingleburn, 2565

30.

Leumeah Group Home

Leumeah, 2560

31.

South Windsor Group Home

South Windsor, 2756

32.

St Andrews Group Home

St Andrews, 2566

33.

Sunshine Group Home

Penrith, 2749

34.

Tornado Group Home

Mount Pleasant, 2749

35.

Narellan Vale Group Home 1 & 2

Narellan Vale, 2567

36.

Nowra Group Home

Nowra, 2541

37.

Woodbine Group Home

Woodbine, 2560

38.

Worrigee Group Home

Worrigee, 2540

39.

Eschol Park Respite

1-3 Eschol Park Drive, Eschol Park 2558

40.

St Marys Respite

143 Maple Rd, North St Marys 2760

41.

Lakemba Respite

78 Hampden Road, Lakemba 2195

Respite

Business Service ADEs (Australian Disability Enterprise) 42

Ingleburn ADE

40 Lancaster Street, Ingleburn 2565

43.

Marrickville ADE

Unit 3, 18–22 Lillian Fowler Place, Marrickville, 2204

44.

Minchinbury ADE

3 – 7 Marieanne Pl, Minchinbury

45.

Minto Business Service / Pallets (ADE)

11 Huntsmore Road, Minto, 2566

46.

Prestons ADE

50 Jedda Rd, Prestons NSW 2170

Business Service DES (Disability Employment Services) 47.

DES Blacktown

Suite 203, Level 2, 85 Flushcombe Rd, Blacktown 2148

48.

DES Bankstown

Suite 2, Level 2, 56 Kitchener Parade, Bankstown 2200

49.

DES Fairfield

Suite 2, Level 1, 360-364 The Horsley Drive, Fairfield 2165

50.

DES Liverpool

Suite 1, Level 1 215-219 George Street, Liverpool 2170

Business Service SLES (School Leaver Employment Support Program) 51.

Ingleburn SLES

40 Lancster St Ingleburn NSW 2565

52.

Liverpool SLES

(Opening in Jan 2020) - TBA

53.

Marrickville SLES

Unit 3, 18-22 Lillian Fowler Place, Marrickville 2204

54.

Mt Druitt SLES

8/6-10 Mount St, Mt Druitt NSW 2770

55.

Penrith SLES

Suite 102, 114 Henry Street, Penrith 2750

56.

Prestons SLES

Unit 1, 50 Jedda Rd, Prestons 2170 AFFORD ANNUAL REPORT 2018/19 - ABOUT US |

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Our LOCATIONS CONTINUED...

Melbourne St Kilda

VICTORIA

2

NO. SERVICE Dandenong

Corporate Services

Narre Warren

1.

5

3 4

1

Cranbourne

Frankston

6

371 Nepean Highway, Frankston 3199

2.

Noble Park Day Program

1324 Heatherton Road, Noble Park 3174

Group Homes

Mornington

Cranbourne Group Home 1

Cranbourne, 3977

Cranbourne Group Home 2

Cranbourne, 3977

5.

Narre Warren Group Home

Narre Warren South, 3805

6.

Pakenham Group Home

Pakenham, 3810

4.

Lang Lang

French Island

26 | AFFORD ANNUAL REPORT 2018/19 - ABOUT US Phillip Island

VIC Head Office

Day Programs

3.

Rosebud

LOCATION

About Us

Noosa Heads Sunshine Coast

10 3 9

Toowoomba

4

Brisbane 7

14 2 11 12 1 1517 13 6 14 16 5 Gold Coast

8

Warwick

QUEENSLAND NO.

SERVICE

Byron Bay Lismore

LOCATION

Ballina

Corporate Services 1.

QLD Head Office

4a/45 Nind Street Southport, QLD 4215

Day Programs 2.

Beenleigh Day Program

3 Church Street, Beenleigh QLD 4207

3.

Caboolture Hub

5/69 King Street, Caboolture QLD 4510

4.

Ipswich Day Program

Ipswich, 4305

5.

Miami Day Program

2135 Gold Coast Highway, Miami QLD 4220

6.

Southport Day Program

45 Nind Street Southport, QLD 4215

7.

Wellington Point Day Program

21 Roberts Street, Wellington Point QLD 4160

8.

Coolangatta Day Program

Coming Soon

Group Homes 9.

Caboolture Group Home 1

Caboolture, 4510

10.

Caboolture Group Home 2

Caboolture, 4510

11.

Crestmead Group Home

Crestmead, 4132

12.

Logan Village Group Home

Logan Village, 4207

13.

Pimpama Group Home

Pimpama, 4209

14.

Upper Coomera Group Home

Upper Coomera, 4209

15.

Waterford Group Home

Waterford, 4133

16.

Benowa Respite

26 Collins Crescent, Benowa QLD 4217

17.

Waterford Respite

118 Sanctuary Parkway, Waterford QLD 4133

Respite

AFFORD ANNUAL REPORT 2018/19 - ABOUT US |

27

The Afford Community As we expand our services beyond the borders of NSW into QLD and VIC, we are working closely with different service providers, new clients and staff.

Without the generous support and dedication of our stakeholders we would not be able to continue to offer great benefits and supports to our clients.

ENGAGEMENT WITH OUR STAKEHOLDERS Stakeholder

How we engage:

They are important to us because they:

We are important to them because we:

CARERS

• • • • • • • •

arer Connections newsletter C Carer events Community events Conferences and Expos Health and wellbeing events Information sessions Social media Website www.afford.com.au

Carers play an incredible role in the lives our clients and community. They guide us on the type of support services required for our clients, and trust us to provide care for their loved one.

We provide support, strategies and partnerships to carers as valued members of our Afford community.

CLIENTS

• • • • •

Afford events Community events Social media Website www.afford.com.au Afford services (on-site)

Provide experience, trust and guidance on support services.

Provide meaningful support and opportunities in inclusive environments and communities.

DONORS / SUPPORTERS

• • • •

Afford events Conferences and Expos Social media Website www.afford.com.au

Provide funding, networks and financial growth.

Provide community partnerships, engagement and opportunities.

GOVERNMENT

• • • • • •

onferences and Expos C Correspondence Events Forums Grant applications Information sessions

Provide framework, funding opportunities, networks and planning direction.

Provide partnerships, networks, resources and local strategies.

LOCAL COMMUNITY

• • • • • • •

A dvertising Afford services (on-site) Community events Media Publications Social media Website www.afford.com.au

Provide support, knowledge and networks.

Provide facilities, partnerships, support and representation. We are proudly a source of guidance to local communities navigating the NDIS.

28 | AFFORD ANNUAL REPORT 2018/19 - ABOUT US

Stakeholder

How we engage:

They are important to us because they:

We are important to them because we:

Generate partnerships, build our brand presence and showcase our supports, events and facilities.

Build their local and social strategies.

MEDIA

• • • • • •

NDIA

• C orrespondence • P rogress reports • Service agreements

Provide framework, funding opportunities, networks and planning direction.

Provide partnerships, networks, resources and local strategies.

SERVICE PROVIDERS

• • • •

onferences and Expos C Correspondence Meetings Service agreements

Provide partnerships, networks, resources and local strategies.

Provide partnerships, networks, resources and local strategies.

STAFF

• • • • • •

fford events A Intranet Social media Staff events and conferences Staff Matters newsletter Website www.afford.com.au

Deliver our support services and are the faces our clients rely on every day.

Provide a workplace culture that drives success as an employer of choice.

fford events A Blog Media releases Publications Website www.afford.com.au Social media

AFFORD ANNUAL REPORT 2018/19 - ABOUT US |

29

About Us

ENGAGEMENT WITH OUR STAKEHOLDERS CONTINUED

In 2018/19 we received valuable sponsorship and grants to benefit people with disability from over 80 supporters, including: Abcoe

Community Builders Partnership

Martin Crumpton

Access Fire Protection

CU First

Mirvac

Access Pay

Culburra Bowling Club

Mitbrand

Accidental Business

Cumberland Council

Mitchell Rogers

Acco Brands Australia Pty Ltd

David Simpson

Mounties Group

Ace Body Corporate Management

Deborah Poulton

Multicultural NSW

ACS Logistics

NSW Family and Community Services

National Australia Bank

Associate Professor, Allan Sturgess

Department of Veteran Affairs

Amtek

Dinos Pizza

NSW Department of Premier and Cabinet

Andrew Katsetas

DKG Complete Insurance

Pacific Web Technologies

Atlas Locksmiths

DLR Building Services

Panthers World of Entertainment

ATS Awnings

Department of Social Services

Peak Solutions

Austar Scaffolding Pty Ltd

Earlwood Bardwell Park RSL

Petersham RSL Club

Barrington Group Organisation

Estate of late Steven McKerihan

Ramsgate RSL

Bawdens Industrial

Everyday Hero

Reimer Winter Williamson Lawyers

Bexley RSL

Frankston City Council

Blacktown Workers Club

Glenn Will Do It

Sacs Consulting Psychological Consulting

Brendon McLement Plumbing

Inner West Council

Santo Sammarco

Burwood RSL Club

Interni Pty Ltd

Set2Learn

Cabramatta Bowling and Recreational Club

Interpark Australia

Shoalhaven Ex-servicemen’s Club

Jay Jay Building Supplies

Sita Australia

Camden Council

JMP Consulting

Stronger Communities

Canterbury City Council

JR Bush and Partners

Carers NSW

Keen Air Solutions

The Estate of the Late Joslin James Richards

Clintons Toyota Campbelltown

KJ Wood Products

The R A Gale Foundation

Club Ashfield

Kookaburra Plumbing

Tony Ferguson Chemist

Club Condell Park

Liverpool City Council

Vikki Shorter

Club Liverpool

Liveware Solutions

Warren Saunders Insurance Brokers

Coca Cola Australia

Livingstone International

Watershed Hotel Sydney

COMMUNITY SPIRIT SHINES THE SPOTLIGHT ON AFFORD

y community Afford is appreciative of the man us deliver our partners and supporters that help services and facilities. s and Lendlease In September 2018, Westlink Service offered to host a generously approached Afford and y Head Office.

Community Day at our Minchinbur ers from both The Community Day saw volunte walkway, pruning organisations paving a pedestrian g new signage and the surrounding gardens, installin line markings for parking bays.

30 | AFFORD ANNUAL REPORT 2018/19 - ABOUT US

About Us

Chairman’s Report 2018 - 2019 was another phenomenal year for afford.

Afford has grown in size by 35% due to opportunities under the NDIS together with our unwavering commitment to deliver exceptionally high quality support to clients.

Last financial year the Board resolved to expand our operations interstate to Queensland and Victoria, this has now been successfully implemented and marks a significant change in Afford that will enable us to assist more people with disability, their families and carers to live the life they choose.

We are confident with the NDIS expertise and systems we have developed in our New South Wales operations, and excited to take this knowledge to new communities across the Eastern Seaboard.

To facilitate this growth, over the last year Afford has acquired an astounding 28 properties – this is an amazing effort and thanks go to the Board’s Property Committee, under the leadership of Director, Mario Bellantonio, for the work done in this regard.

We continue into our 2018-2021 Strategic Plan with ambitious plans to grow in size, presence and impact as an organisation.

The operational efficiencies and best practice approaches implemented by CEO, Steven Herald, and his leadership team place Afford in a prime position to foster the organisation and so deliver better outcomes for our clients.

The Board also maintains a keen interest in Afford’s commitment to carers, and are proud of the extra attention given to Afford’s carer support program in the last year.

I thank my fellow Directors - in particular the Chairs of the Committees, Mario Bellantonio (Property), Cliff Haynes (Finance Audit & Risk) and Mike Allen (Remuneration & Nomination) - for their hard work and dedication to supporting Afford. Together with our clients, their families and our staff, we will continue to achieve extraordinary things.

Ross Fowler

OAM

B Comm, FCA

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31

CEO Report THE CHALLENGES OF MAKING ALL SERVICE OFFERINGS WORK UNDER THE NDIS 2018/19 was a period of many challenges and successes for Afford. The main focus for the year was to truly understand the NDIS and achieve sustainable efficiency in what was effectively our second year under the scheme.

Like all Service Providers in the Disability Sector, we have worked tirelessly to understand the NDIS process including planning & pricing, and then to stay abreast of changes as the NDIA have made numerous revisions across all services to fine tune the program.

At Afford we consider the NDIS to have been an incredible success given the absolute number of people enjoying services, and the massive increase in services that these people are enjoying. We know our clients are all receiving many more services and supports than they did from the State Governments, some of which have already been truly life changing.

Conversely, we recognise that there have been teething problems including inconsistent outcomes, a steady stream of changes and many delays. We feel confident we have supported all of our clients to overcome adverse outcomes that were inconsistent with others. Some of the larger examples of changes were the introduction of the SIL process for Supported Accommodation and revisions to transport arrangements in our core business of Day Programs, both of which took considerable resources and time to understand and roll out. Delays have included the achievement of vocational outcomes for clients and a drawn out planning process for some clients, and in all cases we have strived to get the best outcomes for our clients as quickly as possible.

sustainably viable fashion. Many service providers have backed out of the NDIS or are cherry picking services which are more profitable. At Afford, we have not exited from any of our services or businesses and have no intention of doing so due to our strong overall financial performance NATIONAL EXPANSION

In a broad sense, we support the changes and improvements that have been made and continue to work with the NDIA and various lobby groups to continually improve the NDIS.

Our Strategic Plan focussed on our Mission of providing quality services to as many people as possible by expanding nationally. Expansion into new markets comes at a cost and during the year our operations in Queensland and Victoria lost over $2million. As we enter the new financial year, the losses have reduced significantly and we have over 500 new clients enjoying the high quality services and lifestyles we provide Queensland services were initially centred in Beenleigh & Caboolture, but this quickly spread with very rapid growth on the Gold Coast. We already have a fabulous team of staff now numbering over 500 and we invested very heavily in training to ensure the same high standard of services as we have delivered historically in NSW. I can gladly say that our Day programs, Homecare, Group Homes and Respite Centres have the same look and feel as NSW, and the caring customer service that we are proud to provide.

The incredible hard work of our staff has seen us able to continue to provide all services under the NDIS in a

In Melbourne, our growth has not been as fast but we already have over 200 staff providing services to almost

32 | AFFORD ANNUAL REPORT 2018/19 - ABOUT US

Allied Health services have been an exciting addition to our range of services over the last 2 years and Queensland & Victoria included these services from day one. We are extremely proud of these services and the incredible life changing outcomes they are delivering. We now have 40 clinicians nationally providing Psychologist, Speech Pathologist and Occupational Therapists and we are growing as fast as we can to try to reduce waitlists to under a month for all services.

Support Coordination has also been a great service for our clients in all states and now we are rolling out SLES to Queensland & Victoria, a service that when called TTW was a core offering of Afford for many years.

Also of note were our new services in the Shoalhaven.

Our initial offering of Group Homes in Nowra has been expanded to 1 to 1 and Day Program type services in Nowra & Wollongong. Next year will see further expansion in this area due to our great team of experienced staff.

SUSTAINABLE QUALITY SERVICES Our trajectory as an organisation has been dominated by change with 50% growth of our core Client Services.

Maintaining viability while experiencing such growth in a market that is being completely transformed has been a challenge and we have succeeded. Our Operating Profit for the year was $6.1mil and property revaluations of $7.6mil saw a surplus for the year of $13.6mil. This is incredibly important to ensure continuity of services to our 4,000 clients and also job security for our almost 2,000 employees.

During the year we recruited over 786 new employees across 3 states and total employees approached 2,000.

To help ensure quality of services we invested heavily in training during the year spending $3mil delivering 27,000 hours of training to our staff. On top of this, our eLearning platform saw many more hours of training on everything from site inductions to medication processes.

Afford is dedicated to training to maintain our high quality levels and to be an Employer of Choice.

Our business is our people, and to delight our clients we know we need to be an Employer of Choice.

Staff morale translates to caring services, so beyond baseline training, we provide a wide range of benefits to our staff. These include higher than award wages, fun events, team building & fitness programs and paid tertiary studies. A large proportion of our frontline staff have university or TAFE qualifications, most commonly

Certificate 4. To maximise the commitment to our clients, Afford & the Disability Sector, we are funding the studies of any staff wanting to pursue approved courses paying their fees upfront.

INVESTING OUR SURPLUSES As a Not for Profit, our surpluses are retained by our business for reinvestment in pursuit of our mission. Last year we invested $27mil in Group Home properties alone giving our clients beautiful modern homes that can be their forever home. With our financial reserves and ownership of properties we can provide clients with much greater certainty, and our homes & Respite Centres in Queensland in particular, provide a very attractive option for clients from NSW and Victoria.

A decade ago we purchased the Henry Lawson Shopping Centre at Penrith as an investment. During the year we have started the process of redevelopment of this site and as one of the largest parcels of freehold land in the Penrith CBD it represents an important part of our future. Our Cherrywood property at Llandilo was a large residential centre for 40 clients from 1966 until last year. This 22 hectares of land will also benefit from the surpluses with various projects planned over the next few years now that the residents have moved into the $16mil Group Homes we built in partnership with the NSW Department of Family & Community Services.

INNOVATING FOR BETTER LIVES While the majority of our surpluses are being invested in properties, and some in the initial loss making years of geographic expansion, we are also keen to continue our investment in programs that deliver benefits for the greater good of the community. Above I mentioned how we are reducing wait times for Allied Health, creating a much larger workforce of tertiary qualified Disability Workers and buying houses for our clients to use at a time when there is a shortage of properties. Further, we have countless programs such as Afford Getaways that provides great holidays for our clients, Club Afford that provides fun activities & social networking opportunities, and we host great events for our clients including the Annual Gala Ball, Funathon & Afford’s Got Talent.

Our Allied Health team are now providing their expertise to help design Sensory Rooms for many of our sites, innovative means for clients accessing beaches in wheelchairs and many other exciting life changing programs. This year we have started a program of over $100,000 of tablets & laptops for our clients and carers to help get people connected.

Linked to this are many communication tools we are trialling for non-verbal clients to try to find the solution that works best for each client. The initiatives we are pursuing are only limited by our imagination and we hope that we will find many other innovative projects to benefit our clients and communities.

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33

About Us

100 clients. As with Queensland, our plans have been slowed by lengthy timeframes to get properties through council and all necessary certification completed. We are painfully aware that many service providers are cutting corners in this regard but we will always follow the proper process before commencing provision of services from any site.

We have also started a program to employ new graduates from university in all Allied Health disciplines and hence increase the number of clinicians experienced in providing services to clients with disabilities in our communities. We are also committed to sibling getaways and exciting new opportunities for Carers in the coming months.

A WIDE RANGE OF SERVICES At Afford we remain committed to all of the many services we provide as all of our services are profitable. We have done the tough stuff of restructuring some time ago to minimise head office, non-client facing staff. With our overheads at 8% of income and a workforce that we had the foresight to structure effectively for the NDIS, we can proceed with confidence.

Our main businesses have now changed to be Day Programs and Homecare/1 to 1. Our rostering efficiency is something that we knew had to be a top priority in the fee for service world of the NDIS. Our rostering efficiency has made it possible to continue in these businesses while many Service Providers have exited.

Likewise, Respite services have been challenging for many Service Providers but we are making them work. Indeed, we reopened the Lakemba Norma Parker site closed by CatholicCare and merged with Redland Respite in Brisbane to save the business from closure. We recognise that Respite is a critical service to many families as it helps keep families together.

34 | AFFORD ANNUAL REPORT 2018/19 - ABOUT US

Group Homes have grown exponentially in the last year with the opening of 40 new homes with 150 new clients signed up. At this stage 100 of these have moved in and another 50 will move over the next 2 months as SILs are finalised.

Vocational outcomes was a core service offering of Afford since 1960. This was originally in ‘sheltered workshops’ and today our ADEs are the 3rd largest employer of people with disability in Australia with almost 500 supported employees. Our Social Enterprises include Pallet Manufacturing which continues to be an amazing opportunity for 30 supported employees manufacturing /selling $8mil of pallets p.a., Pick’n’Pack stores & distributes products, and our mowing crew are kept busy looking after many of our properties.

Our DES business is very successful with average 4 star ratings and placing almost 300 clients in open employment during the year. Our SLES business has started growing again as more plans include Transition To Work programs for school leavers and we should pass 100 participants in the coming few months.

Finally and most of all, a sincere thank you goes to our clients, their families and carers. It is a privilege to be a part of your lives, and we strive every day to delight you with caring support.

STEVEN HERALD B. Bus, CA

About Us

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35

Performanc Overview

36 | AFFORD ANNUAL REPORT 2018/19 - PERFORMANCE OVERVIEW

Performance Overview

ce

AFFORD ANNUAL REPORT 2018/19 - PERFORMANCE OVERVIEW

| 37

Performance snapshot 2018/19 marked the first year of our Strategic Plan 2018 - 2021.

The strategic plan covers a 3-year period, with the central goal to be the partner of choice, supporting people with disability to shape their own lives.

The strategic plan aims to achieve our vision by working towards four strategic outcomes.

These outcomes are: GROW QUALITY CUSTOMER SUPPORT

LEVERAGE DISABILITY AND COMMUNITY NETWORKS TO OFFER A BROADER RANGE OF SERVICES

BUILD CAPACITY TO IMPROVE FINANCIAL SECURITY AND SUPPORT FUTURE GROWTH

CREATE A WORKFORCE AND WORKPLACE CULTURE THAT DRIVES SUCCESS

OUR PERFORMANCE The following pages provide a snapshot of our achievements and challenges against the strategic plan outcomes.

A detailed overview of our achievements and challenges can be found in the Our Priorities section on page 46.

GROW QUALITY CUSTOMER SUPPORT

35%

growth in revenue

450

new Client Services clients welcomed

28

new sites opened

Achievements • O ur revenue grew by 35% to hit over $90m • W e opened 28 new operational sites across Day Programs, Group Homes and Overnight Respite.

• I n NSW, we welcomed our 100th group home resident, Brys!

• W e recruited 30 Allied Health clinicians across the disciplines of psychology, occupational therapy and speech pathology, to enhance our ability to provide whole of life support.

• A fford merged with Queensland based provider, Redland Respite Care and is able to offer continuity of support to 70 clients, their families and carers.

Challenges • T he exponential rise in demand for Afford services under the NDIS has placed pressure on additional recruiting requirements in both frontline and specialised roles.

• O ur expansion interstate has required us to learn about the state-based requirements of Queensland and Victoria and challenged us to improve our operational efficiencies to ensure consistency in service delivery across the Eastern Seaboard.

The year ahead • W e will build on our operations in Queensland and Victoria.

• W e will continue to do our bit to meet Australia’s shortage for suitable housing for people with disability by opening up more group homes.

38 | AFFORD ANNUAL REPORT 2018/19 - PERFORMANCE OVERVIEW

$6.1m

operating surplus achieved

$118m

total assets

50%

growth of core Client Services

Achievements • Afford achieved an operating surplus for 2018-19 of $5.5m.

• Afford’s property portfolio grew in value by $20,911,952m.

• D espite the challenges of the NDIS’ fee-for-service operating environment, Afford’s financial performance has been sensational and continues to allow us to reinvest in activities that align with our mission.

Challenges • We experienced periods of extensive revenue accrual from the NDIA, particularly in our group home business.

• C hanges to the NDIS Price Guide, including changes to the Agency’s cancellation policy, took us time to understand and properly implement.

• W ith so many new business leaders joining the Afford community, we need to watch carefully for inefficient administration around rostering.

The year ahead • We will continue to invest in new operational sites.

LEVERAGE DISABILITY AND COMMUNITY NETWORKS TO OFFER A BROADER RANGE OF SERVICES Major partnerships launched with Hawthorn Hawks and Yarra Trams

$420k

worth of community grants

1,000s

of clients enjoy Afford Events

Achievements • We were trusted by the NDIA to be appointed their ‘Crisis Response’ provider in NSW. • W e launched our partnership with the Hawthorn Hawks AFL Team – together we were able to create a sensory space in the MCG and support the Club’s first ever Wheelchair and Blind AFL teams.

• A fford were announced as 2018 Yarra Tram Community Partners, which saw us enjoy a share in $1million worth of free tram advertising as part of the initiative.

• We continued our support of the West Tigers Varying Abilities Program, an in-schools inclusion initiative.

• Afford partnered with Heroes With Abilities to launch a new, modified competition of touch football.

• O ur magical suite of Afford Events wowed 1,000s of our clients, their families and carers at events such as the Client Gala Ball, Afford’s Got Talent, Funathon and so many more.

Challenges • We are quickly establishing our community roots in Queensland and Victoria, but we still have some key relationships to develop in these states.

• Our multistate presence presents new logistic challenges for us in our event management.

The year ahead • Afford intends to place a key community focus on our support of carers.

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| 39

Performance Overview

BUILD CAPACITY TO IMPROVE FINANCIAL SECURITY AND SUPPORT FUTURE GROWTH

CREATE A WORKFORCE AND WORKPLACE CULTURE THAT DRIVES SUCCESS

786

new staff

26,660

hours of training provided

Held our Inaugural Staff Awards Ball

Achievements • Welcomed 786 new staff into the Afford Community.

• Launched ‘Afford Rewards’ a discounts and benefits platform that all staff and their families can enjoy and save $1,000s with.

• This year 450 of our top-performing employees attended Afford’s first ever Staff Awards Ball.

• Rebooted our Step Up career progression program, which saw dozens of employees given the opportunity to be supported into higher duties.

• Formally launched ‘The Afford Way’ a documentation of the culture that makes us Afford.

Challenges • Maintaining our exceptional calibre of staff in the NDIS operating environment.

• Keeping up with excess recruitment requirements as the demand for Afford services continues to grow under the NDIS. • Ensuring our workplace remains connected with the larger Afford community in spite of geography.

The year ahead • A focus on ensuring that new staff who have joined us feel as though they are part of the Afford community and understand The Afford Way. • Making improvements to our Study Support policy so that more employees are encouraged to continue their personal and professional development.

• Reassess our recruitment strategies to support our growth to a top-tier provider.

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Performance Overview

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| 41

Awards & recognition We are very proud of the recognition our organisation and its people received during 2018/19, including: April 2018

March 2019

Voice Project’s Change Challenge Award

Pride of Workmanship Awards

National winner, large organisation category, for successfully addressing the top-three priorities identified in our previous staff survey and processing change as an organisation.

Rotary Club of Penrith Valley, awarded to Afford staff members:

February 2019

• Teresa Pisani, Senior Lifestyle Assistant, Oran Park Day Program.

#1Disability Care Australia Australasian winner, 2018 Most Outstanding Disability Care Provider in Australasia, in celebration of our innovation and exemplary achievements in the disability care sector. Awarded by the Enablement Awards.

athy Bullock, State Manager NSW - Day Programs • K and Community Services.

• Richard Dever, Minchinbury ADE.

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Performance Overview

Our events We hosted a number of events for our clients and staff, and participated in events and conferences to promote the Afford brand throughout the year.

These events included: July 2018 • Afford’s Funathon (refer to page 39) • Frontline Staff Conference (refer to page 79) • National Stress Down Day • NAIDOC Week celebrations August 2018 • Afford’s Got Talent (refer to page 55) • Gold Coast Disability Expo • Afford’s Trivia Night • SpotJobs Melbourne Career Expo September 2018 • Cherrywood Multicultural and Arts Festival October 2018 • Cherrywood Spring Fete • Afford’s Annual Gala Ball (refer to page 54) • CanTeen Australia’s Bandanna Day November 2018 • Melbourne Disability Expo • South West Disability Expo December 2018 • Australasian Society for Autism Research, Gold Coast • International Day of People with Disability celebrations January 2019 • Client Services Staff Conference, Queensland • Client Services Staff Conference, NSW • Frontline Staff Conference February 2019 • ‘Plan like a boss’ Conference • VALID - Our Choice Expo, Victoria

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| 43

our events continued...

March 2019 • Southern Region NDIS Expo, Victoria • Victorian Source Kids Disability Expo • Strategic Planning Conference • Supported Employees Tony & Charmaine Ward won GOLD at the Special Olympics World Games April 2019 • Yarra Trams Community Partnerships Program Workshop • Hawthorn Hawks Wheelchair Football & Partnership Launch May 2019 • Victorian VCE and Careers Expo, Victoria • Fresh Futures Expo, Brisbane • Afford’s Golf Day June 2019 • Afford’s Trivia Night • Gold Coast Disability Expo

Step right up, step right up!

The circus has come to town…

Lurnea Day Program hold s monthly site themed pa rties and in July 2018, the theme was circu s! Everyone celebrated in style, dressing up in colourful costumes .

The monthly parties celeb rate staff and clients birthdays for the month, the ir achievements and includes the announce ment of client and staff member of the month .

Everyone has a few laughs while dressing up.

“My favourite part would be just seeing how everyone mingles together, it’s nice to watch everyone dance and celeb rate together, it is really beautiful.” said Kristin a Ragusa, Lurnea Team Leader.

The site is decorated to sui t the theme, even the food. Participants get involved with tasting yummy food, playin g games, and breaking it down at the dis co.

You find out more about our Day Programs on our website www.afford.com.au/day_programs/

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Performance Overview

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| 45

Our Priorities 46 | AFFORD ANNUAL REPORT 2018/19 - OUR PRIORITIES

Performance Our Priorities Overview

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| 47

Our Strategy AFFORD STRATEGIC PLAN 2018 - 2021 Our strategic plan covers a 3-year period, with the central goal to be the partner of choice, supporting people with disability to shape their own lives.

Endorsed by the Afford Board in 2018, the plan deliberately sets out to achieve its central goal in 3-years rather than previous 4-year strategic plans.

The plan supports our rapid growth in the disability sector and ensures we are maximising the impact we can have for people with a disability.

There are four outcomes identified in the plan: 1. Grow quality customer support 2. Build capacity to improve financial security and support future growth 3. Leverage disability and community networks to offer a broader range of services 4. Create a workforce and workplace culture that drives success.

External impacts NATIONAL DISABILITY INSURANCE SCHEME The National Disability Insurance Scheme (NDIS) provides funding for supports and services for Australians under 65 years of age, who have permanent and significant disability.

Introduced in 2013, the scheme is overseen by the National Disability Insurance Agency (NDIA).

The NDIS focuses on the person with a disability and provides them with the choice to decide where and how to use their funding.

Afford entered the NDIS in 2016 in a remarkable position. We had the best quality services in the sector, with exceptionally qualified staff, facilities, policies and procedures.

The scheme has enabled increases in services for clients and it has also impacted on funding and income for some services at Afford.

Our NDIS team continue to expand their knowledge base of the NDIS, attending forums with NDIA and working collaboratively in the community and with stakeholders to ensure policies are accountable and to influence change in policy.

Afford are big advocates for the NDIS and champion the positive impact it has made to the Australian disability landscape.

48 | AFFORD ANNUAL REPORT 2018/19 - OUR PRIORITIES

Our Priorities

In the Media Our Marketing and Customer Care teams worked hard to build the Afford brand over the last 12 months.

Our focus was to create a balance between our global brand and location specific marketing strategies.

This involved partnering with organisations that share the same values as Afford, such as those in the sporting and educational sectors, to appeal to local markets and communities.

Between 2018/19, our media reach included:

Melbourne Jumped on Board With Afford Afford was extremely proud to be one of four charities named as 2019 Yarra Trams Community Partners. As a Yarra Trams Community Partner, Afford shared in $1million worth of free advertising in the form of a fully-wrapped Afford tram!

Travelling around Melbourne on Route 48 ) (North Balwyn to Victoria Harbour Docklands ) ourne Melb Port to Hill (Box 109 and Route from April through July, the Afford tram increased public awareness of diversity, of inclusivity and encouraged the celebration es. everyone’s unique abiliti Given the launch of the NDIS in Melbourne in 2018, we were particularly proud to deliver a message of hope and assurance to Melbournians navigating their initial transition onto the NDIS, in an iconic Melbourne way.

Our top media item:

CHANNEL TEN’S STUDIO 10 PROGRAM COVERAGE OF AFFORD’S ANIMAL THERAPY PROGRAM. DATE: OCTOBER 2018

REACH: NATIONAL

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Strategic Focus 2018/19 was the first year of our Strategic Plan 2018 - 2021.

Over this time, we have made excellent progress towards our vision to be a partner of choice, supporting people with disability to shape their own lives.

OUTCOME 1: GROW QUALITY CUSTOMER SUPPORT Delight our clients every day and grow to become a national, top-tier provider.

2018/19 ACHIEVEMENTS Expanding our national footprint • 2018/19 was a big year for our growth in Queensland, where we opened 16 new sites. These new sites included 6 new Day Program locations (Southport, Miami, Beenleigh, Ipswich, Wellington Point and Caboolture), 8 Group Homes (Crestmead, Logan Village, Pimpama, Upper Coomera, Waterford, Gilston and 2x Caboolture) and 2 Overnight Respite Homes (Benowa and Waterford).

• Afford also opened the doors of its first Victorian sites in August 2018. This year we opened 2 Day Programs (Frankston and Noble Park) and 4 Group Homes (Narre Warren, Packenham, 2 x Cranbourne).

• We recruited 10 Allied Health clinicians in Queensland and 8 in Victoria, across the disciplines of psychology, occupational therapy and speech pathology.

• To help with our expansion and build our reputation as a market leader of the disability sector we hosted stalls at over 30 expos and conferences across the Eastern Seaboard (refer to page 79).

Growing our services to support demand in Greater Western Sydney • In Greater Western Sydney we opened 7 new Group Homes (Eagle Vale, Leumeah, Ingleburn, Woodbine, St Andrews, South Windsor and Bligh Park) and Rouse Hill Day Program. The Minister for Family and Social Services, Hon. Paul Fletcher, opened two Afford Group Homes in Blight Park and South Windsor (refer to page 52 to follow Marg’s journey into her Afford home). These homes provide more independence for our residents in Greater Western Sydney.

Robust local marketing initiatives • Afford was selected as a 2018 Yarra Trams Community Partner, which saw us share in $1million worth of free tram advertising in Melbourne.

• We launched a prominent partnership with the Hawthorn Hawks Football Club and proudly supported the establishment of the Club’s first Wheelchair and Blind AFL teams. Together, we also were able to establish a sensory space at the Melbourne Cricket Ground (MCG) • We supported the National Rugby League’s West Tigers in their Varying Abilities program. Aimed at school students living with disability, the program encouraged participation in rugby league and promotes inclusive behaviour.

• We continued our sponsorship of the Australian Disability Rugby League team. The team won the 2018 Emerging Nations World Championships in October 2018.

• We spread the word about our Employment Services through bus shelter advertising in Sydney’s South West.

• We launched the Afford Lifestyle Channel in 2019 showcasing our residents, achievements and daily living.

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2018/19 CHALLENGES • As with many providers in our sector, we continue to navigate teething problems with the NDIS including inconsistent outcomes, continual changes and delays.

• The introduction of the new Supported Independent Living quoting framework required us to familiarise ourselves with new methods of funding arrangements affecting a considerable part of our organisation.

THE YEAR AHEAD • Continue to expand our presence in Victoria and particularly in Queensland where we hope to establish new service offerings in the North Brisbane to Maroochydore area.

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Marg’s journey into her Afford home

019, two of these group Afford opened 19 group homes in 2018/2 homes opened in Bligh Park NSW. ns for The homes provide independent living optio . our clients in the Hawkesbury region of NSW One new resident to the homes is Marg. in with After her mother passed away, Marg moved s, enge her sister, but this presented some chall . especially since she did not have an NDIS plan ’s sister An Afford staff member connected with Marg with ed following a post on social media and work her family to find her a home. she has Now Marg is settled into her Afford home, in decorated her bedroom walls with butterflies . mum us ageo cour and memory of her beautiful Marg’s The day Marg moved into her Afford home, good sister Belinda commented, ‘I know she is in of the d prou be d woul hands and I trust that Mum .’ amazing opportunities ahead for Marg

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Use our strong foundations to ensure stability and sustainability through our growth.

2018/19 ACHIEVEMENTS Commitment to Financial Sustainability • We again delivered a pleasing operating surplus of $5.5m. Being profitable as an organisation is important in safeguarding our sustainability, and our assurance that clients can enjoy whole of life care from Afford well into the future.

Best practice in Governance • With the considerable collaboration of our Board, we implemented Afford’s new Corporate Governance Policy which outlines a comprehensive approach to governance. (refer to page 84).

• W e had 3 Board sub-committees in place to monitor key focus areas such as finance, audit, risk, property and nominations (refer to page 88 -89).

Investing and Asset Management Planning • T his year Afford acquired 28 new operational sites, predominately through purchase. This adds to our robust property portfolio under the oversight of Afford’s Property Committee.

Increased Operational Efficiencies • This year our middle managers made incredible process in their consistent adherence to Afford’s best practice operational processes, particularly around prompt and decentralised invoicing to the NDIA and plan managers.

2018/19 CHALLENGES • The extensive periods of excessive revenue accrual from the NDIA impacted forecasted cash flow, particularly in our group home business.

• W e continue to see vocational outcomes poorly represented in participants’ NDIS Plans, making it challenging to grow this area of the business.

THE YEAR AHEAD • Afford’s Finance Audit and Risk Committee will work with Executives to develop a new organisational Risk Management Plan.

• The introduction of an internal audit process will provide greater accountability and transparency across our operations.

Afford never gave up on me. I love my job. It’s really empowering to do something I enjoy, too build on my skills and it’s really boosted my confidence.

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OUTCOME 2: BUILD CAPABILITY TO IMPROVE FINANCIAL SECURITY AND SUPPORT FUTURE GROWTH

Afford in Wonderland Gala Ball

Over 800 Afford clients, their families and carers, Afford staff and VIPs jumped down the rabbit hole for Afford in Wonde rland themed Gala Ball in Penrith, NSW. Attendees were transported into a world of whimsy and magic with a decorativ e features such as a fullsized White Rabbit, oversiz ed pocket watch, pink flamingos, mushrooms and more.

Now in its third year, the Aff ord Gala Ball is the only eve nt of its kind in the disability sec tor that is staged purely as an opportunity for people wit h disability to celebrate in a formal setting with family, car ers and friends.

Thanks to Afford’s Project Princess initiative, attendees were dressed in stunning for mal wear and gowns generously donated by the Afford community and general public.

Some attendees chose to get right into the theme by dressing as Alice in Wonderla nd, the Queen of Hearts, the Mad Hatter, and Tweed ledee and Tweedledum.

Special performances on the night included a duet by Warren and Ricky Nifo from The Voice, as well as an Alice in Wonderland dance performance by You Can Dance dance school.

Everyone danced the night away to some catchy tunes and enjoyed a fun filled eve ning with friends and family.

The icing on the Alice in Wo nderland inspired cake wa s a wonderful finale to a wond erful evening for all!

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OUTCOME 3: LEVERAGE DISABILITY AND COMMUNITY NETWORKS TO OFFER A BROADER RANGE OF SERVICES Lead a collaborative approach to disability services which betters the landscape for all stakeholders.

2018/19 ACHIEVEMENTS Grow the strong support systems available to carers through the Afford Community • This year we rebooted our commitment to the carers and actively sought out ways we could engage this group within the Afford Community.

• W e launched ‘Afford Rewards’ for carers, a benefits program which allows families within the Afford Community to receive discounts across hundreds of large retailers (such as Woolworths, Coles, Caltex, Target and JBHIFI) and save $1,000s each year. e launched our Carer Connections electronic newsletter, a collection of tips and tricks that help carers to live a • W balanced life.

• We launched our interstate Overnight Respite offering, which allows carers to go on holidays to Queensland with their loved one knowing they can still receive the exceptional support of Afford while they enjoy some downtime.

Building on our commitment to host free events.

• A t Afford we believe it’s important to reinvest our surpluses into magical experience that create lifelong memories for our clients, their families and carers. This year we held a number of large-scale free events for our Afford Community, including our Client Gala Ball, Afford’s Got Talent, Funathon, Client Christmas Parties, Harmony Day Events and so many more.

• This year we held a Multicultural and Arts Festival at Cherrywood NSW. Over 200 people attended the festival featuring art therapy and music workshops, a magician, hoola-hooping classes and a range of food stalls.

• W e recognise the important role we play in sharing our NDIS expertise with our local community, and held dozens of NDIS information sessions.

Establishing ourselves as a market leader.

To help with our expansion in QLD and VIC and market presence, we hosted stalls at the: • Australasian Society for Autism Research, QLD

• Source Kids Disability Expo, QLD and VIC

• Fresh Futures Expo, QLD

• S outhern Region NDIS Expo, VIC

• Gold Coast Disability Expo, QLD

potJobs Career Expo, VIC • S

• Melbourne Disability Expo, VIC

• V ALID - Our Choice Expo, VIC

• South West Disability Expo, NSW

• V ictorian VCE and Careers Expo, VIC

Seeking funding for opportunities External funding continued to play an important role, helping provide quality and varied supports for clients.

We secured $420,000 grants for activities and projects, including: • enhancements to the outdoor spaces at Eschol Park Respite Service thanks to the 2018 NSW Community Building Partnership program.

• interactive social groups and information session for refugees thanks to the Department of Multicultural Affairs and Citizenship.

• a refurbished kitchen at Belmore Day Program thanks to the 2018 Community Building Partnership program.

• music therapy programs at 15 Day Program sites thanks to Nordoff Robins Music Therapy.

2018/19 CHALLENGES • We are continuing to learn about the unique differences of our interstate communities.

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THE YEAR AHEAD • Use our networks within the sector to advocate for better vocational outcomes under the NDIS. • Build new working relationships with fellow providers and pursue joint ventures.

• Grow our carer support framework.

Belmore’s Paper Run Program We love to encourage our clients to have an entrepreneurial spirit and our Belmore Day Program (NSW) clients have just that.

The team have introduced a Paper Run Program that is all about exercise, fun and engagement with the local community. to Every Wednesday, the team works together ng ibuti distr re roll up the local newspapers befo them to local homes.

Afford staff member, Sunsil says that the team feel included and are helping their local community.

Programs such as this encourage At independence, responsibility and exercise.

Afford, we’re all about promoting healthy and balanced lifestyles.

It’s great to see our clients getting out and looking for different ways to participate in their local community.

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Develop and protect a culture which embodies the values of Afford and ensures consistent approaches that drive continual success and development.

2018/19 ACHIEVEMENTS Be the Employer of Choice for the Disability Sector • We welcomed 786 new staff to the Afford Community this year across New South Wales, Queensland and Victoria.

• O ur interstate expansion allowed dozens of employees to make a sea change, while remaining employed by Afford through interstate transfers. fford Rewards’ launched to all staff – a benefits program that allows staff and their families to enjoy discounts • A at hundreds of major retailers and save $1,000s each year.

• Afford continue to refine our robust suite of Employer of Choice initiatives and made a concerted effort to make these easier for our workforce to access.

Creating Fun and Thriving Workplaces • W e documented our organisational culture in The Afford Way, making it easier for all staff to access and understand our dynamic and thriving workforce culture.

• We rolled out monthly cross-divisional inductions for new starters across New South Wales, Queensland and Victoria, to ensure that staff are not only inducted into their roles but also introduced in The Afford Way. e ensured that all staff had the opportunity to attend Buzz Nights with their team to align their purposes and • W promote camaraderie – teams enjoyed outings to all sorts of venues including mini golf, karaoke, skyscrapers and spa days.

Fostering dynamic and passionate leadership.

• This year we rebooted our ‘Step Up’ Career Progression and Development Program, which saw dozens of staff given the opportunity to temporarily act in and permanently step into higher roles.

• We held leadership training for 40 Team Leaders from NSW in January 2019. The training provided valuable tools for developing their leadership skills.

• The creation of new roles during Afford’s expansion has allowed for many staff to enjoy both vertical and horizontal career pathways based on Afford’s protocol to hire from within as often as possible.

• Our 2018 Staff Survey indicated exceptional unity across Afford: Supporting a culture of safety, professionalism and proficiency.

• A s a commercially viable not-for-profit, we are in a strong financial position to grow and expand. In March 2019, we launched a Reinvestment Program to give our staff insight into the various programs, services, facilities and partnerships the organisation invests into.

Building vertical and horizontal career pathways.

• We held leadership training for 40 Team Leaders from NSW in January 2019. The training provided valuable tools for developing their leadership skills.

2018/19 CHALLENGES • K eeping up with excess recruitment requirements as the demand for Afford services continues to grow under the NDIS. • Ensuring that the Afford workforce remains unified in spite of geographic distance.

THE YEAR AHEAD • Conduct our 3rd Staff Survey to allow our workforce the opportunity to provide meaningful feedback and inform our future directions.

• Improve Afford’s Study Support policy, to enable more staff to be supported to achieve higher qualifications.

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OUTCOME 4: CREATE A WORKFORCE AND WORKPLACE CULTURE THAT DRIVES SUCCESS

Our Spring Site Refresh Challenge

transformations across many We were overwhelmed with the amazing eks. of Afford’s Sydney sites, in just a few we Chipping Norton Day Program brought their front yard back-to-life with the inclusion of some new pots at the entrance. The refreshed entrance provides a welcoming kerb-side appeal.

But the team at Chipping Norton didn’t stop there… they also incorporated various upgrades to their sensory room including a bubble machine, fresh pictures on the wall, a shining sunflower and love heart lights with 3D reflection.

The gardens also received a revamp, with colourful floral additions.

Wonderful effort by the Chipping Norton team! Thank you for embracing the Spring Site Refresh Challenge and creating an inviting environment for our Afford community to enjoy!

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Service achievements We are one of only a handful of providers who still has a diverse offering, which is consistent to our whole-of-life approach to service provision.

The below is a summary of the key achievements or performance figures for Afford services in 2018/19.

Group Homes 19 new homes opened 90% average occupancy level Welcomed our 100th NSW resident, Brys, and 150 residents nationally

Day Programs 9 new day programs opened Over 1,500 clients enjoy our day programs each week

Overnight Respite Launched our interstate respite offering, allowing families to holiday together enjoying exceptional overnight respite support 100 clients use our respite each week

Allied Health 30 new Allied Health clinicians employed sine 2018, across psychology, speech pathology and occupational therapy

Support Coordination 420 clients supported to make the most of their NDIS Plans

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Club Afford Over 150 exclusive Club Afford Members

Afford Getaways Afford Getaways clients vacationed to destinations worldwide, including LA Disneyland, Moreton Island Cruise, New Zealand, Tasmania and Queensland

Supported Employment (ades) Secured $2 million dollars in new work from multi-national companies

Disability Employment Services (DES) 320 workers were supported through DES

School Leaver Employment Supports (SLES) We have had a 80% success rate with our Trainees exiting SLES into paid employment

Carer Support 600 carers supported by Afford’s Career Support Program

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Our Commitm to Sustainab

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Our Commitment to Sustainability

ment bility

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Our Commitment to Sustainability At Afford, we are committed to implementing practices that support sustainability and positively impact the environment.

OUR VEHICLES In 2018/19, we purchased our first hybrid vehicle, a Toyota Prius.

The vehicle is extremely low on CO2 emissions, fuel consumption and requires minimal maintenance and servicing.

The Prius joins our fleet of diesel powered vehicles which also emit low CO2 and have greater fuel efficiency.

OUR BUILDINGS We installed solar panels across 38 group homes in 2018/19.

The solar panels will provide greater energy efficiency within our sites and should take as little as 12 months to see return on investment.

OUR FOOD Our Cherrywood Friendship Farm in Llandilo provides opportunities for residents and visitors to meet a range of animals and get involved learning how to grow and pick produce. Vegetables and herbs grown at the farm are used in our nearby sites in meals.

OUR EVERYDAY As a large service provider, we recognise the valuable role we play in not only doing our bit for the environment but also in educating our clients about the importance of sustainable decision making.

In 2018/19 we supported our services by: • providing energy saving tips to our sites.

• educational programs for clients, particularly around sustainable produce and ‘veggie patch’ initiatives.

• o ur organisational processes are completely paperless and we have proudly implemented electronic invoicing, document and records management.

• encouraging recycling across all sites.

• supporting clients to participate in NSW’s Return and Earn, Container Deposit Scheme.

• installing energy saving LED lights and implementing timed air-conditioning systems.

• teaching clients how to ‘up-cycle’ old clothes into items such as curtains.

Our Minchinbury head office, continued to implement paperless procedures through electronic invoicing and document and records management.

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Our Commitment to Sustainability

What I love about Afford is that they care about the entire community.

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Our Organisa 66 | AFFORD ANNUAL REPORT 2018/19 - OUR ORGANISATION

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Each of these services are split across six executive management functions, reporting into the Chief Executive Officer.

Deputy Chairman

Chairman

Directors

CEO

QLD Manager Client Services

Accommodation Manager Client Services

Executive Manager Commercial Services

Business Devel. & Relationship Manager

Chief Financial Officer

Manager Finance

Specialist Services

Manager Accommodation, Sales & Support Coordination

Payroll Manager

NSW Manager Client Services Day Programs

Business Services Manager (Pallets) Minto Operations Finance Manager

ADE Operations Manager QLD South & QLD North District Managers Team Leaders Snr Lifestyle Assistants Lifestyle Assistants

Accommodation & Respite District Managers Team Leaders Snr Lifestyle Assistants Lifestyle Assistants

Senior Support Coordinator

Ingleburn, Marrickville, Michinbury & Prestons Factory Managers

Property Manager

Accounts Clerk Accounts Payable Assistant Accountant IT Administrator Property Officer Admin Assistant

Supervisors, Administration Assistants, ADE Pick, Pack & Scanning Supported Employees

NSW, QLD & VIC Support Coordinators and Project Officer

Team Leader Allied Health

NSW, QLD & VIC Occupational Therapists, Psycologists & Speech Pathologists

Executive Manager Commercial Development

Executive Manager Human Resources

Raffles Team Leader

DES Manager

Raffles Administrator Telemarketers

Coordinator and Community/Fund

Marketing Manager

Blacktown, Liverpool, Fairfield, Bankstown Team Leaders

Employment Consultants, DES Compliance Coordinator, Acting Business Devel. Consultant, Enagagement & Tracking Consultant, Asministration Assistants

Marketing Assistant

Customer Care Managers

National Training and Engagement Manager

Senior HR Officer, HR Officer & HR Officer ADE

HR Officer

Receptionist Central East, Central West, Far West District Managers, Team Leaders, Snr Lifestyle Assistants, Lifestyle Assistants

Southern NSW Manager Client Services

South West Day Program, Nowra and Victoria District Managers, Team Leaders, Snr Lifestyle Assistants, Lifestyle Assistants

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Recruitment Manager

Senior Internal Recruiter & Internal Recruiter

Afford is the most profitable and fastest organically growing organisation in the disability sector.

In 2018/19, we welcomed 786 staff and grew to 1,719 employees.

We continued to build on our robust Employer of Choice Framework (refer to page 77). The framework ensures our staff are incentivised to offer the best customer service, through their salary package, access to career progression programs, and rewards and recognition.

Our organisation is made up of many services to meet our clients expectations: • Group Homes

• Support Coordination

• Open Employment (DES)

• Day Programs

• C lub Afford

• Overnight Respite

• A fford Getaways

• School Leaver Employment Supports (SLES)

• Allied Health

• S upported Employment (ADES)

• Carers Support

Executive Management The Chief Executive Officer (CEO) is responsible for the day-to-day management of Afford in accordance with the Strategic Plan 2018 - 2021 (refer to page 48), policies and programs approved by the Board.

The CEO is appointed by the Board and works to ensure Afford’s vision, mission and values are met.

The CEO is further supported by six Executive Managers, who each have wide and varied operational and strategic skillsets. Their collaboration as a dynamic unit has led to exciting progress at Afford.

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Our Organisation

Organisational structure

STEVEN HERALD B. Bus, CA Chief Executive Officer Steven joined Afford in April 2015 as Chief Executive Officer following a similar role with Civic Disability Services Limited.

Steven has care and passion for supporting people with disability to achieve extraordinary things, and was drawn to the sector by his personal experiences with close family members.

He has held senior executive roles for various service retail multi-nationals, including Flight Centre, Mister Minit and Hoyts.

He is an expert in change management, customer service and financial efficiency across high volume, multi-site and geographically spread operations.

STEPHANIE FORSYTH Cert IV HR, Cert IV TAE, GCertHRM Executive Manager, Human Resources Stephanie joined Afford in 2015.

She has over 12 years' experience in recruitment and human resources (HR), and 9 years' experience in the disability sector.

In her role with Afford, Stephanie is responsible for the delivery of professional and comprehensive HR services including Employee Relations, Recruitment, Training, Industrial Relations, Employer of Choice and Staff Incentives.

GORDON GRIFF Dip. Business, Dip. Hospitality Executive Manager, Commercial Services Gordon joined Afford in 2019.

He is passionate about developing business partnerships and contributing to the growth of employment opportunities for people living with disability.

Gordon’s previous roles have involved the management of employment within the Australian Disability Enterprise (ADE) sector, as well as experience in hotels in Australia and the United Kingdom.

Gordon is enthusiastic about showcasing the unique and various skills and talents of people living with disability across Afford services in Australia.

CHRISTINA EMMANOUEL Executive Manager, Commercial Development, Company Secretary Christina joined Afford in 2015.

She is responsible for leading organisational growth through management of Afford’s Sales, Marketing and Fundraising Teams.

Her interface with NDIS policy and regulation, coupled with oversight of Afford’s new business portfolio, informs Afford’s positioning in the marketplace. She is also responsible for strategic growth via mergers and acquisitions.

During 2018/19, Christina was also the Company Secretary (refer to page 87).

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State Manager, QLD Allan joined Afford in 2015.

Allan is responsible for the operational management and strategic development of Afford’s Queensland operations. He has six years of experience working in complex one-to-one and crisis scenarios that has shaped his informed and practical approach to middle and senior management. Part of his experience is working in the education department as a teacher’s aide working in primary schools with young children with complex needs and challenging behaviours. Allan’s comprehensive frontline and managerial experience gives him the knowledge and expertise to lead our operations in Queensland, liaise with relevant stakeholders and support business development.

AMIRA SALAMA Cert IV and Dip.Disability, B. Sci and Ed State Manager, NSW Amira joined Afford in 2015 as a Team Leader, before progressing to District Manager and then State Manager NSW. Amira has a background in Education prior to making a career transition into the Disability sector. She studied a Cert IV and a Diploma in Disability Service and has since been in the sector for over 10 years. She has worked in various frontline roles and has firsthand experience managing relationships with clients, families, carers and staff. Having worked across various frontline roles such as Lifestyle Assistant, Vocational Training Officer, Market Area Coordinator gives her a wealth of practical experience.

KYM MAFI Cert IV Dis Accommodation Manager, NSW Kym joined Afford in 2011.

Kym began in Day Programs at Kings Park and has been with Afford for eight years. Kym has a great knowledge of the sector and Afford. Kym is responsible for over 100 residents enjoying the Afford Lifestyle, 3 Respite homes, and leads a team of 2 District Managers and 4 Team Leaders. Together they all ensure that our residents‘lead the best lifestyle possible.

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Our Organisation

ALLAN SIO

Rewards & Recognition Inaugural Staff Awards Ball

Afford is committed to delivering brightness of future for all employees and teams within the Afford community.

In recognition of exceptional performance, hard work, and dedication to service excellence, Afford initiated the Afford Staff Awards Ball.

The Afford Staff Awards Ball celebrates success, growth and achievement by individuals and Afford sites. Every employee, in every state, with any length of service, and regardless of their casual or permanent employment status, are considered for the Afford Staff Awards.

The initiative is the first of its kind in the disability sector. Not only does the event serve to publicly recognise outstanding performance, it is also an opportunity for Afford employees and teams to celebrate their success together, as one community.

The Afford Awards recognises teams as well as individual achievers for their performance, service and inspiration to others. Awards are presented within each district and across each of Afford’s divisions including: Day Programs, Group Homes, Respite, Allied Health, Support Coordination, ADEs, SLES, DES, Customer Care and Support Services.

The inaugural 2018/19 event was held at Curzon Hall in Marsfield and attracted 450 of Afford’s highest performing staff for a night of by-invitation glamour. The event acknowledged those who have gone above and beyond to positively impact the success of our organisation.

Professionalism, dedication and genuine care for individuals living with disability, and their families and carers are signature traits of Afford employees. These qualities drive our organisation’s leadership in the disability sector.

‘The Afford Way’ is a mindset. It is unique to Afford and one that nurtures strong teams and tribes throughout the 2,000 strong permanent, part-time, casual and supported employees that make up our community.

The Staff Awards Ball gathers the best of the best to commend those that proactively demonstrate The Afford Way. The Awards showcase the diverse talents across all Afford sites and businesses that make Afford such a dynamic organisation that supports over 3,500 people every day through their NDIS journey.

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AFFORD HALL OF FAME ichelle • M Flynn

•

tephanie S Forsyth

TEAM LEADER OF THE YEAR Gifty Aidoo

ary • G Harrison

hristina • C Emmanouel

AFFORD BUSINESS LEADER OF THE YEAR Allan Sio

AFFORD EMPLOYEE OF THE YEAR Amira Salama

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ANNUAL CUSTOMER SERVICE AWARD WINNERS: SHARED SERVICES 1st – Tamara Dunn – Customer Care Manager, Queensland South 2nd – Donna Keillor – DES Consultant, Liverpool 3rd – Tayla Clark – SLES Vocational Trainer FAR WEST DISTRICT 1st – Nikki Behrens – Lifestyle Assistant, Windsor 2nd – Sinead Bannon - Senior Lifestyle Assistant, Mt Druitt 3rd – Lee Knight – Lifestyle Assistant, Cherrywood CENTRAL EAST DISTRICT 1st – Nicholas Kassulke – Lifestyle Assistant, Canley Vale 2nd – Yvonne Droulias – Team Leader, Belmore 3rd – Carol El-Achi, Lifestyle Assistant, Guildford SOUTH WEST DISTRICT 1st – Skye Hurst – Lifestyle Assistant, Oran Park 2nd – Sunil Aryal – Acting Team Leader, Blacktown 3rd – Audrey Pulemagafa – Senior Lifestyle Assistant, Lurnea ACCOMMODATION / RESPITE SERVICES 1st – Mitchell Liddicoat – Lifestyle Assistant, Nowra 2nd – Joanna Schilling – Lifestyle Assistant, Dolphin/Billabong Group Homes 3rd – Eddy Goncalves – Lifestyle Assistant, Lakemba Respite Centre INTERSTATE 1st – Gail Imber – Lifestyle Assistant, Pimpama 2nd – Cassie Hicks – Senior Lifestyle Assistant, Southport 3rd – Natalie Ciantar – Lifestyle Assistant, Caboolture

TOP PERFORMING SITE AND INDIVIDUAL WINNERS: AFFORD COMMERCIAL SALESPERSON OF THE YEAR

Daniel Rogers AFFORD CUSTOMER CARE SALESPERSON OF THE YEAR

Nancy Elnajar AFFORD RAFFLE SALESPERSON OF THE YEAR

Megan Campbell & Toni Hooper AFFORD CLIENT SERVICES SALESPERSON OF THE YEAR

Kirsten Healey SPEECH PATHOLOGIST OF THE YEAR

Lauren Macintosh OCCUPATIONAL THERAPIST OF THE YEAR

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SILENT ACHIEVER

Andrew Buchanan

Sachin Desai

BEST DAY PROGRAM OF THE YEAR

LIFESTYLE ASSISTANT OF THE YEAR

Oran Park

Kylie Sorby

BEST NEW DAY PROGRAM OF THE YEAR

ACCOMMODATION TEAM LEADER OF THE YEAR

Southport

Madeleine Bye

BEST GROUP HOME OF THE YEAR

Butterflies BEST DES BUSINESS OF THE YEAR

Blacktown DES BEST NEW GROUP HOME OF THE YEAR

Pimpama Group Home BEST RESPITE CENTRE OF THE YEAR

St Marys Respite BEST NEW RESPITE CENTRE OF THE YEAR

Waterford Respite FASTEST GROWING BUSINESS OF THE YEAR

Blacktown Day Program BEST ADE OF THE YEAR

Minchinbury 40 + YEARS OF SERVICE TO AFFORD • R obert Culpitt • M ichael Ryan • C arl Nilsson • J oe Habib • R oger Harvey • D ebbie Thompson • D avid Thompson • K atherine Cross • J oseph Mula • T revor Thomas 33 YEARS OF SERVICE TO THE AFFORD BOARD

Mario Bellantonio AFFORD HEROES • D aniya Alshaik • D arnyl Timms

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Our Organisation

PSYCHOLOGIST OF THE YEAR

Our People We are committed to creating a workforce and workplace culture that drives success (refer to page 78).

In 2018/19, we welcomed 786 new starters, including welcoming 100 casual staff into permanent positions.

We continued to rollout programs that focused on the development and education of our staff (refer to page 78).

We promoted from within the organisation, where possible.

In 2018/19, we awarded 53 permanent promotions to people who were already employed with us.

At 30 June 2019, our 1719 staff members were spread across the organisation:

EQUALITY OPPORTUNITY, DIVERSITY AND FAIRNESS We celebrate diversity at Afford. We foster an inclusive and fair work culture; one where people of all genders, ethnicities, educational levels, sexualities and cultures are welcome.

Our Executive Management team and our workforce is female dominated. We employ frontline staff who speak over 20 different languages.

1031 FEMALES

688 MALES

We are proud to be an equal opportunity employer and offer a variety of progression opportunities for staff.

We always encourage our staff to apply for internal roles that become available and also provide various career development opportunities through our Step-Up program for Team Leaders and District Manager positions within Client Services (refer to page 78).

We hire based on skills, attitude and experience without any biases. Through our varied and diverse workforce, we are able to deliver such exceptional service to all our clients – we welcome diversity here at Afford.

FLEXIBILITY AND SUPPORT Workplace flexibility makes good all-round sense because it works for both our staff and for our organisation’s growth.

We understand that personal and family commitments are important for staff and we support them and provide flexible arrangements to accommodate our employees whether its time off or part-time arrangements to support study commitments, maternity leave for expecting mums and flexibility to support family.

We also support our staff to return to work after having a baby through flexible rosters, part-time arrangements and sufficient leave so that staff can look forward to their return to work journey.

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Our Organisation

EMPLOYER OF CHOICE In 2018/19, we continued our work to be an Employer of Choice. Our extensive employee initiatives are key pillars to our success: • Highest Wages in the Sector • Paid training and wages while attending training • Step Up – Career Progression Program • Buzz Nights • Flexible Working Arrangements • Afford Rewards

R

• Customer Service Awards

LOYE MP

E

• E-Learning

• Salary Packaging

• Study Leave and Support

C H OIC

E

F

O

• PACES Incentives

• EAP Counselling • Staff Conferences • Subsidised Uniforms • Massages • Nicotine Replacement Therapy

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Our Culture Culture is crucial to the success of Afford’s overall strategy.

Over the past four years, we have worked hard on setting the foundations of our culture.

We have a commercial, flat, customer-centred and caring culture based on the following principles: • The client is paramount

• Equality and egalitarianism

• Honesty, integrity, authenticity and fair play

• Managing for change, growth and profit

• Standard systems are the basis of our success

• Common sense before conventional wisdom

• Flat, team-based and lean structure

• Tribes and teams

• Ownership by our people

• Employer of Choice.

• Celebrating success

LEARNING AND DEVELOPMENT The continuous development and education of staff is a crucial.

In 2018/19, we provided 26,600 hours of training to staff covering mental health first aid, PART (predict, assess, respond to challenging/aggressive behaviour), medication, manual handling, epilepsy, PEG feeding, driver training, first aid, induction and orientation.

Number of hours of training provided to Afford staff Year Hours of training

2016/17

2017/18

2018/19

14,127

14,730

26,600

e-Learning We offered an online e-Learning system (ELMO) to staff. ELMO is administered online and assigned via email, enabling staff to complete courses at times best suited to them.

ELMO training offered in 2018/19 included: • c onflict resolution

• first aid refresher

• n utrition and swallowing

• c ustomer service

• hazard identification

• p ositive behaviour support

• i njury management

• hazardous chemicals

• c onflict of interest

• m anaging budgets

• client privacy

• c ontributing to innovation

ork health and safety • w

• sexual harassment prevention

• s pill and infection control

• f raud and corruption

• bullying and harassment

• u nderstanding workplace rights

• n utrition & swallowing

• managing difficult situations

• s tress management.

Step Up Program Our Step Up Program launched in 2016 and provides opportunities for staff across the organisation to 'step up' into various roles with support of Human Resources and other departments.

The program opens to expressions of interest each quarter. Client service staff are encouraged to apply and interview for the program.

Successful applicants undertake leadership training and are given first-hand experience in a higher position, for example Lifestyle Assistant to Team Leader, or Team Leader to District Manager.

In 2018/19, 12 staff participated in the program in roles such as 1 x Acting District Manager, 3 x Acting Team Leaders, 6 x Acting Senior Lifestyle Assistants, 2 x Lifestyle Assistants (1 staff member left, 1 transferred to QLD).

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We introduced Afford Buzz Nights, encouraging teams to take a step back from their busy work-life and celebrate their successes.

Monthly and Annual Customer Service Awards We recognise our staff who go above and beyond to provide exceptional customer service each month, with an overall winner after 12 months.

The 2018 Annual Customer Service Award went to Maureen Brown, Afford's Recruitment and Training Manager. Maureen received $4,000 to use on an overseas holiday or equivalent.

Frontline Staff Conference We celebrated the hard work and dedication of our frontline staff at the Frontline Staff Conferences in July 2018. The conference was attended by over 400 employees who heard from Judeth Wilson of Upfront Communication on customer service excellence.

Other presentations recognised employee achievements, Afford's employer of choice offering (refer to page 77) and upcoming training programs.

Afford Management Conference We held a two-day conference for 89 employees in July 2018 to share ideas, strategies for the year ahead and network with their peers.

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Our Organisation

Buzz Nights

WORK HEALTH AND SAFETY The safety and wellbeing of our clients is our top priority.

Our safety objectives are: • provide a safe and healthy work environment • ensure work practices are safe • consult with staff on WHS matters • provide support and assistance to injured workers • ensure no worker is discriminated against • provide an Employee Assistance Program • provide ongoing information and training to staff • p rovide safe plant, equipment and safe systems of work nsure that risks to health and safety are identified, • e assessed and eliminated or controlled.

Our work health and safety (WHS) measures guide our Risk Management Framework.

Through the framework, key risks are assessed for their impact rating, likelihood rating, and an overall combined risk rating. Based on these ratings, risks are appropriately reported, monitored and evaluated.

In 2018/19, we reported on our WHS performance through our PACES framework.

PACES is an organisational performance framework that has been built into our key performance indicators. The framework measures our service levels and identifies anomalies.

• nutrition and swallowing checklists • restricted practice authorities and review dates.

To ensure staff were adopting constructive attitudes in support delivery, we reported on: • roster completion in our client management system • monthly team meetings covering WHS • consent forms • staff sick leave levels • contributions to the weekly staff newsletter • grant expenditure • incident reports.

We measured customer service by reporting: • regular supervision sessions • monthly team meetings that covered the Disability Service Standards • complaints management • our client management system • the monthly client newsletter: Care Connections • client retention.

We achieved efficiency by reporting on: • staff timesheets • leave entitlements • service provision • petty cash reimbursements.

Person-Centredness Attitude

To ensure our standards were enforced across our support services, we reported on: • venue risk assessments

Customer Service Efficiency

• new procedures • medication audit checklists • first aid checklists

Standards

In 2018/19, to ensure person-centredness was achieved we reported on the currency and storage of: • medical files • support need and emergency profiles • personal life plans / self-managed model agreements • client risk profiles • behaviour intervention support (BIS) plans • up-to-date plan reviews • personal care protocols

80 | AFFORD ANNUAL REPORT 2018/19 - OUR ORGANISATION

• site safety checklists • fire drills • chemical register • safety data sheets • site-specific emergency procedures • e-Learning mandatory training.

Our Organisation

WORK HEALTH SAFETY COMMITTEE Our Work Health and Safety (WHS) Committee contributed to our workplace safety in 2018/19.

The committee met quarterly to discuss safety matters across Afford workplaces.

2018/19 committee achievements: • implementation of a risk assessment form to record safety incidents across our workplaces • promotion of regular safety inspections • quarterly fire drills • introduction of contractor inductions • review of hazard identification and remediation procedures • introduction of an extreme heat procedure.

The future at Afford

can be sure that you will When you join Afford as an employee, you al and professional growth, in have a range of opportunities for person ls and knowledge are valued a supportive environment where your skil and recognised.

At Afford, we encourage staff to push the have boundaries to let their abilities soar and we ide prov to established the Step Up program er employees with avenues to make their care aspirations a reality.

Allan Sio our Queensland State Manager of Client Services is one such Affordian. plex Allan’s 7-years of experience working in com and one-to-one and crisis scenarios has shaped informed his career progression.

Allan joined Afford 4 years ago as the Coordinator of our Ashfield and Guilford Day was Programs. Through the Step Up program he in rtise expe and able to expand his knowledge management, our processes and systems. ram, Following completion of the Step Up prog a lead Allan was offered an opportunity to portion of our Queensland operations. With his previous experience prior to Afford as a our Teacher’s Aide, his experiences coordinating the was Programs and his Step Up training, he nd perfect fit – having grown Afford’s Queensla on ber mem staff first the g business from bein year. the ground, to opening 15 new sites in the

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Governance

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Governance and Ethics

e & Ethics

AFFORD AFFORD ANNUAL ANNUAL REPORT REPORT 2018/19 2018/19 - GOVERNANCE - GOVERNANCE AND AND ETHICS ETHICS | 83|

83

Governance Framework The Australian Foundation for Disability (Afford) is accountable to its members, service users and supporters.

A member is specified as any person who has paid the prescribed annual fee and whose name has been entered on the Register of Members.

Additionally, Afford is accountable to the Department of Employment, Education and Workplace Relations, the Department of Families, Housing, Community Services and Indigenous Affairs, the NSW Department of Human Services, the Australian Tax Office and the NSW Office of Gaming and Racing.

Afford conforms to the Commonwealth and NSW Disability Service Standards and meets all the requirements of the Charitable Fundraising Act 1991.

Afford is governed by a Constitution and under a Board of Directors.

Legal Structure Afford is a Company limited by Guarantee, not having a Capital divided into Shares.

It is a registered charity and not-for-profit service provider: • Afford is not a listed Public Company subject to compliance with the Australian Stock Exchange (ASX) Listing Rule requirements.

• The Board has resolved to adopt the position that where applicable, there will be compliance with the Principles of Disclosure as set out in the Corporate Governance Principles and Recommendations of the Australian Stock Exchange (ASX) Corporate Governance Council.

Afford is also registered as a Public Benevolent Institution (PBI) with the Australian Charities and Not-for-Profits Commission.

• The Australian Business Number (ABN) is 99 000 112 729.

• The Australian Company Number (ACN) is 000 112 729.

84 | AFFORD ANNUAL REPORT 2018/19 - GOVERNANCE AND ETHICS

Afford is governed by a Board of Directors, made up of no fewer than 5 and no more than 10 Directors.

In 2018/19, there were 7 Board members.

The Board operates in accordance with Afford’s Constitution to ensure the highest ethical standards and is responsible for establishing the Vision, Mission and Values (refer page 10) as well as all matters pertaining to the strategic direction (refer page 48), policy formulation, financial viability and discharge of the duty of care owed

by Afford to its clients.

The Board is responsible for and has the authority to determine the policy, practices, philosophy and direction of Afford.

The Board is also responsible for the selection and appointment of the Chief Executive Officer (refer page 69), approve the terms and conditions of the appointment and monitor, review and report on the Chief Executive Officer’s performance.

ROSS FOWLER OAM B Comm, FCA Chairman Mr Fowler was appointed to the Afford Board in February 2004.

He is in his fourth term as Mayor of Penrith City, first elected to the position 1995. He is in his seventh consecutive term as a Councillor.

He has over 28 years’ of experience as a Board Director and has held board positions with CivicRiskWest, Whitewater Stadium, Mutual Management Services Limited, St Marys Ripples, Penrith Performing and Visual Arts Ltd. Mr Fowler holds a Bachelor of Commerce, is a Fellow of the Institute of Chartered Accountants, a registered Company Auditor and Tax Agent and is the Principal of a chartered accountancy firm in Penrith.

ALAN TRAVERS PSM FLGMA Deputy Chairman, Member – Finance, Audit & Risk Committee & Property Committee Mr. Alan Travers joined the Afford Board in April 2009.

He is now retired after working 42 years in Local Government including a decade as General Manager of Penrith City Council’s.

He is a fellow and Life Member of Local Government Professionals Australia.

He currently serves as a Board Member for NordoffRobbins Music Therapy Australia and is Chair of Fairfield City Councils Audit and Risk Committee.

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Governance and Ethics

Board of Directors

Board of Directors continued...

MICHAEL ALLEN PSM FIPAA, Grad Dip, UEM, MAICD Chair – Remuneration and Nomination Committee, Member – Property Committee, Director Mr Allen joined the Afford Board in March 2015.

He has over 35 years’ experience in social housing and asset services, homelessness and community housing, including 8 years as Chief Executive of Housing NSW. Mr Allen was awarded the Public Service Medal in the 2012 Australia Day Honours List in recognition for his outstanding public service to the improvement of social housing in NSW. Mr Allen holds a Graduate Diploma in Urban Estate Management, is a member of the Australian Institute of Company Directors, National Fellow of the Institute of Public Administration Australia and Life Member of the Australasian Housing Institute.

EVA BALLAI RN, MBA Adv., FACHSM, MAICD Member – Remuneration and Nomination Committee, Director Ms Ballai joined the Afford Board in March 2016.

Ms Ballai has over 25 years’ experience in the health care industry, spanning unique breadth of frontline, senior, executive management and board level positions. A Captain Specialist Nursing Officer in the Australian Defence Force, Fellow and Councillor of the Australasian College of Health Services Management and former Honorary Treasurer of Special Olympics Australia. Ms Ballai has an extensive clinical, operation and strategic understanding of health care industry settings, particularly aged care.

MARIO BELLANTONIO OAM LLB (Syd) Chair – Property Committee, Member – Remuneration and Nomination Committee, Director Mr Bellantonio joined the Afford Board in September 1986.

Mario’s career has spanned over 40 years as a Principal in a legal firm with extensive experience in commercial transactions and litigation in civil, criminal and administrative jurisdictions. He has been a Director of the Penrith Joan Sutherland Performing Arts Centre, and from 1986 to 2000 chaired the Penrith Riverfest and Penrith Festival Committees. He joined Afford’s Board of Directors in September 1986, resigned in August 2012 and rejoined the Board in November 2013. Mario provides advice on legal issues.

86 | AFFORD ANNUAL REPORT 2018/19 - GOVERNANCE AND ETHICS

Chair – Finance, Audit & Risk Committee, Member – Remuneration and Nomination Committee, Director Mr Haynes joined the Afford Board in November 2010.

After a 47-year career in the NSW and Local Government sectors, he has established himself as a professional director and consultant.

His last 2 government roles were Assistant Director General Corporate and Shared Services with the Department of Human Services and Executive Director of Business Management and Governance at Housing NSW. Mr Haynes is former President of the NSW Division of Local Government Managers Australia, and has served as a Board Director and Company Secretary.

ANGELA HUMPHRIES MAICD Member – Finance, Audit & Risk Committee & Property Committee, Director Ms Humphries joined the Afford Board in February 2017.

She has extensive experience in the media, communications, marketing and public relations industry.

She operates a public relations consultancy, specialising in crisis management.

Ms Humphries is a guest lecturer at the Western Sydney University and is on Blacktown Workers Club (Group of Companies) Board and is a past Vice President of ClubsNSW (Norwest).

She is also a Member of the Australian Institute of Company Directors.

COMPANY SECRETARY The Board must appoint 1 or more Secretaries, for any period and on any terms.

During 2018/19, the Company Secretary was: Christina Emmanouel Appointed: February 2018

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Governance and Ethics

CLIFF HAYNES B Comm, FCPA, FLGPA

BOARD MEETINGS The Board of Directors is required to meet monthly, unless otherwise determined by the Board.

The agenda for each meeting is prepared by the Company Secretary in conjunction with the Chief Executive Officer and the Chairman.

Each quarter the Board will consider progress reports covering the following topics: • S trategic Plan 2018-2021 • N DIS contractual performance • Operational Plan • emerging issues • changes in legislation • WHS (compliance and risk).

Director meeting attendance: 1 July 2018 to 30 June 2019 Remuneration and Nomination Committee

Afford Board Meeting

Finance, Audit and Risk Committee

Property Committee

(attended/entitled to attend)

(attended/entitled to attend)

(attended/entitled to attend)

Ross Fowler OAM

10/10

Ex-Officio

Ex-Officio

Ex-Officio

Alan Travers PSM

9/10

5/5

18/23

*

Michael Allen PSM

10/10

*

21/23

4/4

Cliff Haynes

9/10

5/5

*

4/4

Eva Ballai JP

6/10

*

*

4/4

Mario Bellantonio OAM

9/10

*

23/23

4/4

Angela Humphries

5/10

2/5

17/23

*

Director

(attended/entitled to attend)

* Not a member of the relevant committee.

Afford committees Afford's Constitution enables the Board to delegate any of their powers to committees.

During the 2018/19 period, there were 3 committees at Afford: • Finance, Audit and Risk • Property • Remuneration and Nomination The Board delegates work to these Committees of Directors to more effectively deal with complex or specialised issues. Committees meet regularly between Board Meetings and make recommendations back to the full Board which retains collective responsibility for decision making.

88 | AFFORD ANNUAL REPORT 2018/19 - GOVERNANCE AND ETHICS

The Finance, Audit and Risk Committee is responsible for our organisation-wide risk management plan, including assessing the scope and effectiveness of the enterprise risk management systems.

In support of the committee’s work, there are a number of internal policies in place to safeguard the organisation, its staff and clients.

Finance, Audit and Risk Committee 2018/19 members: Cliff Haynes (Committee Chair), Ange Humphries, Alan Travers.

Purpose: The committee assists the Board in fulfilling its governance and oversight responsibilities in the following areas: • Ensuring the Company adopts, maintains and applies appropriate accounting and financial reporting processes and procedures.

• Ensuring strategies adopted by the Company promote an ethical culture.

• Ensuring that Afford’s Code of Conduct is appropriately designed and implemented and that compliance with the Code is monitored.

• Ensuring the Company maintains effective risk management and internal control systems.

• Facilitating the independence of the external audit process and addressing issues arising from the audit process.

• Ensuring the investment policies and practices remain appropriate to the Company’s needs.

• Overseeing and monitoring the Company’s corporate governance policies, practices and guidelines.

Property Committee 2018/19 members: Mario Bellantonio (Committee Chair), Mike Allen, Ange Humphries, Alan Travers.

Purpose: The committee assists the Board in fulfilling its governance and responsibilities in the following areas: • Ensuring that Afford adopts and maintains appropriate criteria in its purchase, lease and sale of any commercial, industrial and residential property relevant to Afford’s needs and purposes in accordance with its Constitution and strategy.

• Ensuring that Afford adopts and applies appropriate criteria in the maintenance and management of any commercial, industrial and residential property it may own or lease in accordance with its Constitution and strategy.

• Providing advice to the Board on any other property related matter or issue that may arise from time to time.

Remuneration and Nomination Committee 2018/19 members: Mike Allen (Committee Chair), Mario Bellantonio, Eva Ballai, Cliff Haynes.

Purpose: The committee assists the Board in fulfilling its governance and oversight responsibilities in the following areas: • Ensuring that the Company adopts, monitors and applies appropriate remuneration policies and procedures; • Ensuring that procedures exist to assess the performance of the CEO; • Ensuring that the appropriate procedures exist to assess the remuneration of the CEO, the Executive Management Team, and all direct reports to the CEO; and • Ensuring that appropriate criteria and processes are in place to consider the candidacy of prospective Afford Board Members; • Ensuring reporting disclosures relating to remuneration meet the Board’s disclosure objectives and all relevant legal requirements.

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Governance and Ethics

Each committee is made up of a Director and senior executives at Afford, and is committed to ensuring all risks that may impact Afford are identified, assessed and monitored.

Financial Performanc 90 | AFFORD ANNUAL REPORT 2018/19 - FINANCIAL PERFORMANCE

AFFORD AFFORDANNUAL ANNUALREPORT REPORT2018/19 2018/19- -FINANCIAL FINANCIALPERFORMANCE PERFORMANCE||91 91

Financial Performance

ce

Afford’s resident camel, Rocky, at Cherrywood Friendship Farm

Financial Overview Our journey over the past 12 months, has seen Afford mature into a leading disability service provider in New South Wales We are expanding at a rapid pace supporting double the number of clients than we did four years ago.

With services now in Victoria and Queensland, our Strategic Plan 2018 - 2021 (refer to page 48) ensure further growth.

It also enables the transition from a Tier 2 service provider ($50 - $150 million revenue) to a Top Tier service provider (>$150 million revenue) whilst doubling our client base by 2021.

STRONG FINANCIAL POSITION We are in a strong financial position, with all of our services returning an income in 2018/19.

The 2018/19 balance sheet shows a surplus of $83m (refer to page 96).

KEY RESULTS • Total revenue: $91m • Total operating profit: $5.5m KEY CHALLENGE The NDIS was a challenge for our financial structure in 2018/19.

With significant capital required to ensure our clients receive the ‘person-centred’ care they expect through the scheme, we are continuously realigning our financial processes to ensure we comply with the NDIS structure.

We meet this challenge by ensuring our staff receive regular updates, support and training on the NDIS. THE YEAR AHEAD As we move forward to 2019/20, we recognise the amount of new clients in our Sydney market is decreasing. Our marketing efforts will need to refocus in the competitive market.

Our service footprint will need to expand. We will assess our existing footprint for service gaps in our Day Programs and Respite services.

We will also continue our expansion in Queensland and Victoria taking advantage of property prices and market opportunities.

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Financial Performance

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financial Performance For the year ending 30 June 2019

INCOME 2019

INCOME 2018

overnment G Funding (ADHC/DSS)

overnment G Funding (ADHC/DSS)

Sale of Goods

Sale of Goods

Rental Income

Rental Income

Fundraising

Fundraising

ervice Fees S (NDIS)

ervice Fees S (NDIS)

Others

Others

EXPENSE 2019

EXPENSE 2018

ages and W cost of sales

ages and W cost of sales

Client Support

Client Support

undraising & F Marketing

undraising & F Marketing

Administrative

Administrative

Depreciation

Depreciation

Finance Cost

Finance Cost

ther Operating O Costs

ther Operating O Costs

REVENUE $’000 100,000 90,000 80,000 70,000 60,000 50,000 40,000 30,000 20,000 10,000 0 2015

2016

2017

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2018

2019

Financial Performance

financial Performance For the year ending 30 June 2019

NET ASSETS $’000 90,000 80,000 70,000 60,000 50,000 40,000 30,000 20,000 10,000 0 2015

2016

2017

2018

2019

OPERATING SURPLUS (excludes capital grants, mergers and revaluations) $’000 7,000 6,000 5,000 4,000 3,000 2,000 1,000 0 2015

2016

2017

2018

2019

2018

2019

SURPLUS ATTRIBUTABLE TO MEMBERS $’000 25,000 20,000 15,000 10,000 5,000 0 2015

2016

2017

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STATEMENT OF PROFIT OR LOSS & OTHER COMPREHENSIVE INCOME For the year ending 30 June 2019 2019 $

2018 $

7,395,890

9,064,788

Service Fees (NDIS)

66,989,741

42,836,173

Sale of Goods

11,105,905

10,220,381

Rental Income

1,614,612

1,798,983

Fundraising

1,645,035

1,794,794

Other

2,301,145

1,997,352

Total Income

91,052,328

67,712,471

Cost of Sales

59,202,182

41,973,302

Gross Profit

31,850,146

25,734,169

4,025,847

1,915,220

35,875,993

27,654,419

Client/Program support expense

736,456

592,863

Fundraising expense

323,949

480,221

Communications & IT expense

973,354

623,886

Occupancy expense

3,978,445

3,447,839

Marketing expense

1,249,295

687,801

Administrative expense

8,964,877

6,625,395

Other operating expense

6,560,027

3,772,587

Finance expense

1,083,197

947,586

Depreciation

2,511,431

1,813,629

26,381,031

18,991,801

Operating Profit

9,494,962

8,662,612

Other comprehensive income for the year

4,051,800

-

13,546,762

8,662,612

Income Government Funding (ADHC/DSS)

Other Revenue Total EXPENSES

Total expenses

Surplus for the year attributable to the members of Australian Foundation for Disability

96 | AFFORD ANNUAL REPORT 2018/19 - FINANCIAL PERFORMANCE

For the year ending 30 June 2019 2019 $

2018 $

415,381

1,161,913

8,892,112

7,174,060

Inventories

475,308

497,088

Other Assets

823,894

585,121

10,606,695

9,418,182

Property, plant & equipment

79,237,808

61,813,391

Investment property

28,840,000

25,352,465

130,000

130,000

Total Non Current Assets

108,207,808

87,295,856

Total Assets

118,814,503

96,714,038

3,828,057

5,324,687

224,698

-

2,667,572

2,077,521

6,720,327

7,402,208

27,843,635

18,718,776

1,172,020

1,061,295

Total Non Current Liabilities

29,015,655

19,780,071

Total Liabilities

35,735,982

27,182,279

Net Assets

83,078,521

69,531,759

Reserves

23,369,839

19,318,039

Retained surpluses

59,708,682

50,213,720

83,078,521

69,531,759

ASSETS CURRENT ASSETS Cash and cash equivalents Trade and other receivables

Total Current Assets NON CURRENT ASSETS

Intangible assets

LIABILITIES CURRENT LIABILITIES Trade and other payables Borrowings Employee benefits Total Current Liabilities NON CURRENT LIABILITIES Borrowings Employee benefits

EQUITY

Total Equity

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Financial Performance

STATEMENT OF FINANCIAL POSITION

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Financial Performance

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Glossary A ADE

Australian Disability Enterprise: employment for people with a disability.

Afford

Australian Foundation for Disability.

Afford Getaways

Travel program for Afford clients.

Allied Health

A team of healthcare providers made up of Psychologists, Speech Pathologists and Occupational Therapists.

C Carer Support

A program for carers to meet other carers and form friendships in a relaxed and welcoming environment.

Cherrywood Raffles

A major fundraising initiative to help raise money for Afford services.

Chief Executive Officer

Responsible for the day-to-day management of Afford.

Client

Customer of Afford.

Club Afford

A membership based social group that promotes fun and exploration of communities through our engaging programs.

D

Day Programs

Afford Day Programs are hubs of activity where clients are supported and encourages to learn new skills, find creative ways to express themselves and keep active.

DES

Disability Employment Services: assist people to find and keep work in the open labour market.

E Employer of Choice

An employer that offers a work culture and workplace that attracts and retains employees.

ELMO

e-Learning system offering staff training.

G Group Homes

Purpose built accessible homes with 24 hour assistance.

N NDIA

National Disability Insurance Agency: responsible for overseeing the NDIS.

NDIS

National Disability Insurance Scheme: an Australian Government program that provides funding for supports and services for Australians under 65 years of age, who have permanent and significant disability.

100 | AFFORD ANNUAL REPORT 2018/19

R

Respite

Quality care in modern and fully accessible homes, in the company of like minded housemates. Stays are short often for a day, overnight, a weekend, a holiday, or for longer periods.

S Supported Independent Living

Shared living arrangements designed to support residents as they develop their independence and engage in a variety of activities and programs through our whole-of-life approach to accommodation supports.

Support Coordinators

Afford employees available to support families through the NDIS plan, helping identify goals and working together to decide how best to use their funding.

SLES

School Leaver Employment Support

Strategic Plan

A guiding document that sets goals for the organisation to achieve over a 3-year period.

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INDEX A Afford Getaways Allied Health Australian Disability Enterprise (ADE) Awards

L 21 20 20, 25 42

B Board Brand

86 - 88 16

22 31 51 - 75 22 32 - 34 88 - 89 21 78 - 79

Day Programs Disability Employment Services (DES)

20 21

76 77 28 - 29 64 43, 44 48

F Funathon Funding

39 48, 55

G Gala Ball Governance Grants Greater Western Sydney Group Homes

102 | AFFORD ANNUAL REPORT 2018/19

48 16

O Organisational Chart

68

P Priorities

48 - 61

Q 50 - 51

R Respite

20 80 - 81, 89

S School Leaver Employment Support (SLES) 22 Services 20 - 21 Solar Panels 64 Sponsorship 30 Stakeholders 28 - 29 Strategic Achievements 50 - 57 Strategic Plan 48 Support Coordination 21 Sustainability 64

V 54 82 55 50 50

H History

49 - 50 49 10

N

Risk

E Employees Employer of Choice Engagement Environment Events External Impacts

Marketing Media Mission

Queensland (QLD)

D

24 - 27

M

National Disability Insurance Agency (NDIA) National Disability Insurance Scheme (NDIS)

C Carer Support Chairman's Report Challenges Cherrywood Raffles Chief Executive Officer Report Committees Club Afford Culture

Locations

12 - 14

Values Victoria (VIC)

11 50 - 51

W Work, Health and Safety

80 - 89

It’s like wining the lotto… We know he has a home forever

For more information on all supports offered by the Australian Foundation for Disability (Afford) call 1300 233 673 or visit www.afford.com.au AFFORD ANNUAL REPORT 2018/19

| 103

1300 233 673 www.afford.com.au NATIONAL HEAD OFFICE 3 -7 Marieanne Place Minchinbury NSW 2770

QLD HEAD OFFICE 45 Nind Street Southport QLD 4215

facebook.com/Afford 104 | AFFORD ANNUAL REPORT 2018/19 - FINANCIAL PERFORMANCE

VIC HEAD OFFICE 371 Nepean Highway Frankston VIC 3199

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