User Interface (UI) Improvements

Figure 3.2.8. Support for right to left languages (Farsi example) Figure 3.2.8. Support for right to left languages (Farsi example)Figure 3.2.8. Support for right to left languages (Farsi example)

Figure 3.2.9. Auto-translation notice and suggest a change featureFigure 3.2.9. Auto-translation notice and suggest a change feature Figure 3.2.9. Auto-translation notice and suggest a change feature Based on stakeholder input, it is important to be mindful of the possible inaccuracies of auto-translated content. To address this, we designed a notice to be placed on all pages that have auto-translated content to let users know that content was auto-translated and to make it easier to suggest a change if they want. By allowing direct feedback (that would then be vetted by OC Navigator staff) from users of the OC Navigator, the aim is to improve the acceptability of auto-translated content. Based on stakeholder input, it is important to be mindful of the possible inaccuracies of auto-translated content. To address this, we designed a notice to be placed on all pages that have auto-translated content to let users know that content was auto-translated and to make it easier to suggest a change if they want. By allowing direct feedback (that would then be vetted by OC Navigator staff) from users of the OC Navigator, the aim is to improve the acceptability of auto-translated content. Based on stakeholder input, it is important to be mindful of the possible inaccuracies of autotranslated content. To address this, we designed a notice to be placed on all pages that have autotranslated content to let users know that content was auto-translated and to make it easier to suggest a change if they want. By allowing direct feedback (that would then be vetted by OC Navigator staff) from users of the OC Navigator, the aim is to improve the acceptability of auto-translated content. User Interface (UI) Improvements User Interface (UI) Improvements OC Navigator app build addressed community stakeholder ideas to improve the user experience. In this reporting period, OC Navigator app build addressed feedback community partners provided to improve the user interface and experience of the site. The changes described below ultimately make it easier for community members to find and connect to local resources, as well as suggest edits to resources. OC Navigator app build addressed community stakeholder ideas to improve the user experience. In this reporting period, OC Navigator app build addressed feedback community partners provided to improve the user interface and experience of the site. The changes described below ultimately make it easier for community members to find and connect to local resources, as well as suggest edits to resources.

OC Navigator app build addressed community stakeholder ideas to improve the user experience. In this reporting period, OC Navigator app build addressed feedback community partners provided to improve the user interface and experience of the site. The changes described below ultimately make it easier for community members to find and connect to local resources, as well as suggest edits to resources.

Category Page The category page was re-designed in response to community partners expressing a disconnect The category page was re-designed in response to community partners expressing a disconnect between between the resources and the map, which could not be viewed on the same screen. Figure 3.2.10 the resources and the map, which could not be viewed on the same screen. Figure 3.2.10 captures that captures that the new category page shows the map next to the resources so that users can scan the new category page shows the map next to the resources so that users can scan the location of the the location of the resource as well as read some of its description. Hovering over the icons in the resource as well as read some of its description. Hovering over the icons in the map will show a preview map will show a preview of the resource. Users can access the resource by clicking the map icon or description. of the resource. Users can access the resource by clicking the map icon or description. Figure 3.2.10. Category Page

Suggest an Edit Page The resource suggestion page was created so users can see the current state while typing in their suggested edits. Previously, users submitted resource suggestions through the general feedback form, which was also used to convey interest in participating in engagement activities or to provide site feedback. Since edits to a resource may be very specific, stakeholders recommended a page be built for the sole purpose of suggesting changes to resource descriptions, contact information, and address (Figure 3.2.11). Each submission will be vetted by the project team for accuracy before publishing on the live site. The resource suggestion page was created so users can see the current state while typing in their suggested edits. Previously, users submitted resource suggestions through the general feedback form, which was also used to convey interest in participating in engagement activities or to provide site feedback. Since edits to a resource may be very specific, stakeholders recommended a page be built for the sole purpose of suggesting changes to resource descriptions, contact information, and address (Figure 3.2.11). Each submission will be vetted by the project team for accuracy before publishing on the live site.

Figure 3.2.11. Resource Suggest An Edit Page

Closed Loop Referral System The scope of the OC Navigator will expand to facilitating automated referrals, which refers to functionality built within the OC Navigator and related apps like OC Links to facilitate and support efficient linking to services for residents of Orange County and where possible, support automated facilitation of this linking. The full implementation of automation of referrals on the client side through the public-facing OC Navigator will require further work such as engagement of downstream resources to use the OC Navigator to receive incoming referral requests where appropriate. However, we have begun laying the foundation for this process by focusing on the creation of client profile accounts which are a necessary feature to support this functionality. Client profiles allow users to register with the OC Navigator and create a username and password to be able to login and save things like their name, contact information and which