Performance Standards

BHST Part One: Performance and Value - Based Contracting

This section focuses on the progress and lessons learned in identifying values for performance standards from community and provider feedback and how Mind OC is developing a proof-ofconcept dashboard for reporting of identified metrics.E

With development of provider identified values for dashboard reporting with campus providers, Mind OC was able to produce an initial Be Well Campus Dashboard. Presentations of the Campus Dashboard elicited questions and feedback on the success of the service blend at the campus. The continued inquiry provided topic for greater discussion with the providers on what and how they would suggest to share the story of success at the campus. Knowing that with success comes many opportunities for improvement, the group was careful about ensuring that challenges were discussed to elicit feedback amongst the group on how to improve from those challenges. As of March 2022, the group ceased meetings while Health Care Agency worked through programming changes. Having prepared for additional outcomes reporting, once the group is able to reconvene, we hope to implement a more robust data set that will present a more complete depiction of services being provided. In addition to the provider metrics and dashboard work, Mind OC continues to work with identified subject matter experts to support and contribute to development of an eventual stakeholder driven blueprint which will include community-defined values and performance-based metrics and will be finalized at the end of the BHST project by Mind OC, drawing on the information from overall project activities. A Draft Data Governance Framework to support initial rollout of campus-based behavioral health proof of concept critical building blocks and Roadmap of scope and budget needs for data sharing and governance supported is being finalized. This will incorporate observations from the proof-of-concept roll-out at the Be Well Campus.

• Providers and the Community align on performance standards and values • Measuring and presenting identified performance standards and values in a way that speaks to both Providers and the Community is challenging • Culture and policy change is necessary to be able to implement some of the provider and community defined values