Adriatic Slovenica (AS), Company Profile 2015

New Dimensions of Safety

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COMPANY PROFILE ADRIATIC SLOVENICA

AS is a friend and supporter of:

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ÂťOur mission is to provide comprehensive insurance protection and risk identification for the greater security of our clients. We are looking for the best insurance solutions while providing all the professional support in the selection of appropriate coverage and in the occurrence of damage.

We stand by all our clients and business partners and strive to exceed their expectations. With modern and transparent services, we create New Dimensions of Safety for you.ÂŤ

Gabrijel Ĺ kof, President of the Management Board

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FINANCIALLY ROBUST AND SECURE INSURANCE COMPANY

2nd

largest insurance company in Slovenia

Gross written insurance premium (in millions EUR)

269.2

265.6

2012

2011

306.4

2013

297.5

2014

15%

296.6

(in millions EUR)

192.8

217.6

208.8

13.7%

return on equity (ROE)

172

capital adequacy index

2015

Gross claims paid

186.5

213.4

BBB- stable 2011

market share

2012

2013

2014

2015

13.2

13.6

18.8

14.3

600.000

Net profit

credit rating (Fitch Ratings)

policyholders

(in millions EUR)

17.7

2011

2012

2013

2014

2015

13.2

15.5

15.4

15

2012

2013

2014

2015

Over

1 mio 777.000 366

insurance policies

sale points

Market share (%)

12.7

2011

Over

800 1.092

insurance agents taking care of our clients

employees

Responsibility Through our actions, we give the message that we are reliable.

All those who cooperate with us can count on us since we follow the principle of due diligence and consistently fulfil our promises. We realise the expectations held by our clients, employees and the environment.

Trust

Proactiveness We are constantly thinking about our next steps as we have enough courage and maturity to create changes. We are proactive and oriented towards achieving results both in business operations and in meeting the needs of our clients, shareholders and employees. Our view is future-oriented.

Trust is built on high ethical standards, based on open interpersonal relations and ensuring uniform operation. With trust, we are creating an environment where with respect and mutual assistance, we eliminate obstacles and grow. Our conduct is based on respect of joint arrangements.

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BUSINESS STRATEGY

Our strategy is based on more than twenty-five years of experience and trust. We are an insurance group with a central market in Slovenia. We also enable across-border insurance protection for our clients, both individuals and businesses.

We offer a full range of insurance products and services for the overall security of persons and property. Innovative business processes, new business models, sales channels and insurance solutions that clients recognise and appreciate, are among our highest priorities. We want to exceed the expectations of our clients. We are creating new dimensions of safety.

CLIENTS ARE OUR PARTNERS

Every day, we are building long-term partnerships with clients who appreciate a quality offer and professional and efficient services. We resolve claims fast and effectively communicate innovations that enable even greater security and savings for our clients. We proactively monitor our clients’ wishes and respond to the needs of modern times. We also follow the trends and include innovations in our services and offers, designed to insure companies or individuals.

WE OFFER A COMPREHENSIVE RANGE OF INSURANCE PRODUCTS AND SOLUTIONS

Our important competitive advantage is comprehensive insurance protection in one place. In one secure place, we take care of the security of the individual and all property. Personal security is ensured with the widest range of health and life insurance products that are adapted to everyone’s needs. Our offer is constantly being supplemented with financial solutions that beside insurance enable profitable savings, while providing security for the future. We recognise the risks and offer companies insurance solutions for the widest range of business risks and natural disasters. At the same time, in cooperation with the company’s management, we provide the highest quality protection for all key business areas including employees. This significantly increases business prospects and the cost effectiveness of a company.

WE OPERATE EFFICIENTLY

We are oriented towards the development of a flexible organisation with fast and efficient functioning in increasingly changing market conditions and it is important that we work at an optimal level. Therefore, we operate in the market with high-quality, modern and affordable offers. At the same time, we are committed to preserving technological freshness and provide the highest quality of service.

INNOVATIVENESS

The needs and wishes of our clients are our primary consideration in the development of new insurance solutions. We want to be innovative everywhere and wherever our clients need us. For several years, it has been possible to arrange numerous AS insurance solutions over the internet from the comfort of one’s home. We are also proud to be the first in Slovenia to offer the conclusion of insurance through mobile devices.

GUIDED BY OUR VALUES

In our work, we follow our five values. We are guided by them in our mutual relations, but they also reflected on the outside, in relations with our clients, business partners and all other stakeholders in the environment.

Winning Mentality Our work and results prove that we are winners. Our success is the result of joint work, cooperation and enthusiasm of the winning team consisting of over a thousand employees. We believe in our success, as we are guided by high moral values and the respect for the integrity of each individual.

Passion and Joy

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We love our business, therefore we radiate passion and joy. We face challenges with optimism and believe that we can change things for the better. Our passion and joy provide us with the impetus to realise our goals and exceed the expectations of our clients.

COMPANY MANAGEMENT

MANAGEMENT BOARD MATIJA ŠENK, Member of the Management Board

VARJA DOLENC MSc, Member of the Management Board

SUPERVISORY BOARD

GABRIJEL ŠKOF, President of the Management Board

SHAREHOLDING STRUCTURE

MATJAŽ GANTAR MSc, President ALJOŠA TOMAŽ, Member TOMAŽ BUTINA, Member ALEKSANDER SEKAVČNIK, Member, BORUT ŠUŠTARŠIČ, Member, representative of the employees MATJAŽ PAVLIN, Member, representative of the employees

100%

KD Group d.d.

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EXECUTIVE DIRECTORS

EDVARD ŠIMEC, IT

MATEJA KERŽIČ MSc, Actuarial Activities

MILOŠ MILIVOJEVIČ, Insurance Claims

IVAN GRACAR MSc, Health Insurance

DIRECTORS OF BUSINESS UNITS SREČKO DOBELŠEK, Celje

DAVID PERKO MSc, Maribor

BILJANA CVJETIČANIN, Kranj

ROK FILIPIČ, Nova Gorica

BORUT ŠIRCA MSc, Koper

DAMJANA BLAŽEK SUŠA, Postojna

JASMINKA KOVAČIČ, Novo mesto

BORUT ZAVRŠAN, Ljubljana

ALEKSANDRA R. TISNIKAR, Property Insurance

TANJA BLATNIK, Operative Insurance Performance

KARMEN ŠKODA PIŠKO MSc, Marketing

MAJA BENKO MSc, Life Insurance GEZA ŠANCA, Murska Sobota

BRANCH DIRECTOR NEVEN TIŠMA, Zagreb, Croatia

ALEŠ ŽIŽMUND, Retail

IVAN MOHAR, Finance and Accouting 7

ALL INSURANCE PRODUCTS IN ONE PLACE

The following insurance types are available under one roof: • Health, • Property, • Life and Pension Insurance.

34%

PREMIUM STRUCTURE

BY INSURANCE FIELDS

Health Insurance

46% Property Insurance

20% Life Insurance

AS offers a full range of insurance products and services for the insurance of property: car, home, real estate and movable assets for individuals and businesses. Property insurance is our most extensive area of operation. It effectively preserves the value of your property.

PROPERTY INSURANCE AS is the only insurance company in Slovenia offering its clients comprehensive insurance protection

2015 Gross written premiums

HEALTH INSURANCE

135.8

million EUR

The widest range of health insurances is developed for the greater social and financial security of individuals in the event of sickness, long-term treatment and serious accidents. We are one of the three providers of supplementary health insurance and the largest provider of additional health insurance in Slovenia with the longest tradition. To all our policyholders of supplementary health insurance we also provided with free insurance for transitional care. In the event of a serious accident, it provides assistance at home and transportation to medical examinations.

2015 Gross written premiums

100.6

million EUR

The range of personal insurance products consists of a variety of traditional and investment life insurance solutions. They are designed according to individuals, so that a person can fulfil the need for security and savings in every stage of life. Our greatest attention is also devoted to the development of various pension insurance products. We want to become the leading provider of comprehensive solutions to fill the pension gap arising due to the reduction of rights from the first pension pillar.

LIFE AND PENSION

2015 Gross written premiums 8

60.2

million EUR

SATISFACTION COMES FIRST

For many years, we have been closely monitoring and studying the satisfaction of our policyholders and the recognition and reputation of our company with surveys carried out by external independent institutions. The satisfaction of our policyholders and the recognition and reputation of the company are our key identifiers for the detection of needs and developing insurance products, services and business processes, the aim of which is satisfied customers and the successful business operations of our insurance company.

Reputation (Kline & Partner, 2015) • The business public ranks Adriatic Slovenia in 3rd place among financial institutions.

Insurance Monitor Survey (Zavarovalniški monitor, 2015) • Among all spontaneously cited insurance companies, Adriatic Slovenia ranked 2nd.

• Adriatic Slovenia achieved a Net Promoter Score of +12.

• The policyholders of Adriatic Slovenica are most satisfied with the response of the insurance company in the establishment of damage claims.

Tilia (n=26!)

46%

42%

Adriatic Slovenica (n=55)

52%

32%

46%

Triglav (n=195)

Triglav, Zdravstvena (n=20)

9%

32%

24%

11%

60%

45%

General (n=35)

Maribor (n=75)

8%

25%

36%

5 - very satisfied

10%

35%

44%

Total (n=428)

5%

34% 4 - satisfied

3 - cannot decide

Source: Insurance Monitor Survey 2015, Gfk Slovenia

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5%

6%

5%

5%

11%

8%

10% 2 - unsatisfied

8%

9%

13%

4%

8%

5%

7%

1 - very unsatisfied

From left to right: Maja Kojc, the Artistic Director of the RTV Slovenia Symphony Orchestra, the percussionist Krištof Hrastnik, the contrabassist Jošt Lampret, the bassoonist Luka Mitev, the violinist Ana Dolžan, the violoncellist Katarina Leskovar, Gabrijel Škof, Member of the Management Board of the AS Foundation and President of the Management Board of the insurance company Adriatic Slovenica, Matjaž Gantar, President of the Management Board of the AS Foundation and President of the Board of Directors of KD Group, En Shao, Chief Conductor and Patrik Greblo, Head of RTV Slovenia Music Production In the back: The RTV Slovenia Symphony Orchestra 10

»We stand behind them« The educational project of the AS Foundation

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CIRCLE OF SAFETY

We build trust and satisfaction through our actions, realising your expectations.

Your satisfaction means the most to us, but we do not stop there - we want you to be very satisfied with us! We want to listen to you because we are here for you.

Our solutions and our Circle of Safety provide significant financial savings and numerous benefits.

Conclude full Circle of Safety.

We look after you because we want you to feel safe. Always and everywhere, at every step.

It does not matter how many insurance policies you have concluded. It is only important that you choose those that you and your family really need, while also saving significantly.

We all need our Circle of Safety.

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FAMILIES AND INDIVIDUALS

We are developing insurances and services which provide security for policyholders and their loved ones in all stages of life. High-quality and flexible insurance solutions are enriched with modern assistance services, with our clients being able to conclude insurance and report claims over the internet and with mobile devices. Our offer is completed with comprehensive sales and after-sales services and efficient claims handling.

In order to be able to offer our clients even more, we have established the AS Club of Benefits (www.as-klub. si). We offer our members significant savings and benefits in insurance and payments to mutual funds as well as in spending leisure time. Together with our partners, we offer holidays at attractive prices both in Slovenia and abroad, discounts for indulging in spas and for sports activities, cultural events and much more.

• We provide our health insurance holders with free insurance for home care, which in the event of an accident provides free assistance with activities of daily living and free transportation and escorts for medical examinations.

• The free service Road Assistance AS provides readily available assistance

with a loss event to holders of our car insurance with a single telephone call to the free number 080 28 28 (+386 (0)1 518 47 47 for calls from abroad).

We arrange road assistance for you and also offer assistance with reporting a loss event, while our My Repair service provides high-quality car repairs at selected service providers, a free replacement vehicle for up to 3 days and savings in extending or taking out car insurance.

To provide our health insurance policyholders with quick and effective help when they need health care, we have established the Center Zdravje AS ( AS Health Centre). Policyholders can simply call our toll-free number 080 81 10 to obtain the best information on waiting lists and advice on finding the right specialist. In this way, we try to ensure that the time to diagnosis and subsequent recovery is as short as possible.

SOLE PROPRIETORS AND BUSINESSES

Insurance offers designed to target specific activities and fields enable businesses and sole proprietors comprehensive protection of business activities, assets and employees. With the most extensive agent and agency sales network and administrators for businesses, we provide custom insurance products and simple conclusion of insurance. We quickly respond to the wishes of our clients and thus provide effective protection and financial security in the event of damage.

LARGE COMPANIES

For large legal entities and institutions, we design individual insurance programmes. We are aware of the particularities of the risks and needs of an individual business entity. A carefully designed, implemented and supervised comprehensive programme allows optimal protection for a company, providing all key business insurance solutions for a company and its employees: property insurance, liability insurance, transport insurance, vehicle insurance and personal insurance.

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AS Entrepreneur is an insurance package, providing optimal sets of coverage for micro and small businesses and small companies. It offers high-quality insurance protection against the most common threats to both business property and entrepreneur.

INTEGRATION IN THE ENVIRONMENT

In the context of strategic development orientations, we support and participate in a variety of different projects, initiatives, campaigns and events that contribute to a better quality of life. We especially support projects in the fields of sport, humanitarianism, education, health, culture, and traffic safety.

WE ARE FOCUSED ON HIGH-QUALITY ART The company has supported the RTV Slovenija Symphony Orchestra since 2005, and the Portorož Auditorium and Koper Theatre since their establishment.

Through the AS Foundation, we support high school and university students showing above-average talent. In 2015, we supported two new protégés, Luka Benčič, jazz double-bassist, who was admitted to the Conservatorium van Amsterdam, and Max Čelar, who studies at one of the most prestigious faculties of architecture, the Architectural Association School of Architecture in London.

In September, the AS Foundation in collaboration with the RTV Slovenija Symphony Orchestra and Cankarjev dom prepared an interesting educational action for high school and university students of music We stand behind them. It was intended particularly to overcome the shortage of players of certain instruments in the RTV Slovenija Symphony Orchestra. In 2012, the company acquired a rich collection of artworks, which we began to exhibit at the AS Gallery, set up in 2014 in the headquarters of the KD Group at 63 Dunajska cesta in Ljubljana, in 2013. In 2014, we bought several works by Slovene and foreign artists (worth almost 13,500 EUR), and in 2015, we organised five prominent exhibitions of artworks owned by the group and work by other artists.

Arshak Sarkissian, artist

SUPPORT FOR THE HEALTH-CARE BRANCH AND ENVIRONMENTAL PROTECTION In the field of health-care insurance, we cooperate with approximately 1,800 health-care service providers, and support education and initiatives contributing to the development and reputation of the healthcare branch.

As the general sponsor, we have for the 14th consecutive time supported My Doctor, the selection of the best and most prominent Slovenian doctors.

Ecological conduct of the company and its employees is everyday practice; employees are informed and active. Even if the insurance business is not ecologically detrimental as such, the company has been reducing its carbon footprint in a wide variety of ways, including the reduction of energy consumption in its facilities and the purchase of cars which are more environment-friendly.

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WE STAND WITH OUR ATHLETES In 2015, the company continued to support sports, and also developed the insurance offer and services for athletes of all categories. It took care of top athletes as the official insurer of the Olympic representative teams (Team Slovenia) and the national football representative team.

The company has been supporting the top bodies of Slovenian sport, the Olympic Committee of Slovenia and the Association of Sports Federations, since 1993. It has been cooperating with the Football Association of Slovenia for 15 years. In 2015, the company joined the major supporters of sport projects with its support of the Soča Power Plant Kayak Club and the Slovenian Sailing Federation; regarding individuals, we are sponsoring the outstanding sailor Vasilij Žbogar for the fourth consecutive Olympic cycle, and since 2015, the Vasilij Žbogar, sailor free-style skier Filip Flisar.

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From left to right: Jani Klemenčič, a former rower and Olympic medal winner; Gabrijel Škof, President of the Management Board AS; Borut Pahor, President of the Republic of Slovenia; Brigita Bukovec, a former athlete and Olympic medal winner.

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In AS we love setting records!

One was set in December 2015, when 5,712 visitors made an ÂťOlympic circle of safetyÂŤ around Lake Bled for the first time.

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CUSTOMER SUPPORT PROFESSIONAL STAFF

In 2015, our team consisted of 1092 employees. As many as 44 percent of us have completed 7th or higher level of education.

Almost all our employees have attended an average of 64 hours training.

Through the AS Academy, particular attention in the development of competencies and expertise is given to all who are in direct contact with clients.

WIDESPREAD MARKET NETWORK

More than 800 agents are taking care of our clients. At the end of 2015, the insurance company provided insurance services in nine business units in all regional centres of Slovenia, in total in 366 sale points. We operate in the Croatian market through the Zagreb Branch.

CUSTOMER ASSISTANCE CENTRE

Our goal is the satisfaction of our policyholders and the provision of comprehensive answers to all our customers’ questions. In 2015, we recorded 259.760 calls to our free phone number 080 11 10, we received 39.311 emails to our address info@as.si. We are happy for every call and letter we receive from our customers, as it provides us with the opportunity to upgrade our cooperation and trust.

AS SELF CARE PORTAL

We provide customers an even easier overview of concluded insurance policies thanks to the introduction of the new, easy to follow AS self care portal. The portal allows users to easily view their insurance policies on-line, sign up to an insurance policy or to arrange an appointment with an agent via computer, Smartphone or tablet. It also allows customers to view claim files and the possibility to report damages, review payments, and most importantly enables easy communication with the insurance company with just one click of the mouse. AS self care portal provides an illustrative calculation of pension under the applicable law and allows users to easily, safely and profitably manage assets within their pension savings portfolio.

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Head office:

Business units: Unit Koper

Unit Nova Gorica

Adriatic Slovenica d.d.

Director Borut Širca

Director Rok Filipič

Ljubljanska cesta 3a,

Ljubljanska cesta 3a,

Erjavčeva 19,

6503 Koper, Slovenia

6503 Koper, Slovenia

5000 Nova Gorica, Slovenia

Phone: +386 5 664 31 00,

Phone: +386 5 664 30 10,

Phone: +386 5 330 95 12,

Faks: +386 5 664 30 99

Faks: +386 5 302 91 56

Branches:

Unit Ljubljana

Unit Novo mesto

Adriatic Slovenica d.d.

Director Borut Završan

Director Jasminka Kovačič

Zagreb, Croatia

Celovška 206,

Novi trg 1,

Director Neven Tišma

1000 Ljubljana, Slovenia

8000 Novo mesto, Slovenia

Draškovićeva 10,

Phone: +386 1 582 48 08,

Phone: +386 7 373 06 20,

10000 Zagreb, Croatia

Fax: +386 1 582 49 45

Fax: +386 7 332 27 62

Unit Celje

Unit Murska Sobota

Director Srečko Dobelšek

Director Geza Šanca

Lava 7,

Arhitekta Novaka 13,

3000 Celje, Slovenia

9000 Murska Sobota, Slovenia

Phone: +386 3 425 35 15,

Phone: +386 2 539 10 11,

Fax: +386 3 545 17 72

Fax: +386 2 539 10 40

Unit Kranj

Unit Postojna

Director Biljana Cvjetičanin

Director Damjana Blažek Suša

Kidričeva cesta 2,

Novi trg 6,

4000 Kranj, Slovenia

6230 Postojna, Slovenia

Phone: +386 4 281 70 11,

Phone: +386 5 700 30 10,

Fax: +386 4 281 70 10

Fax: +386 5 700 30 15

+386 5 664 31 14

Phone: +385 1 62 85 101 Fax: +385 1 61 97 456

Unit Maribor Director David Perko Ulica Eve Lovše 15, 2000 Maribor, Slovenia

Center for customer service:

Phone: +386 2 320 81 12,

Phone: 080 11 10,

Fax: +386 2 332 18 90

e-mail: info@as.si

Publisher: Adriatic Slovenica d.d. / Production and publisher: Adriatic Slovenica d.d. / Text and design: Adriatic Slovenica d.d. / Photo: Jošt Gantar, Adriatic Slovenica / Number of copies: 300 / July 2016

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