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The Admin’s Niche ISSUE


Nov 2010

The Admin’s Niche (previously known as the Coffee Break Ezine)

is supplied by the Institute for Certified Administrative Professionals

In this issue 30 Smart Time Management Tips and Tricks

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Facebook is a new way to recruit

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Survey reveals worst sick-day excuses

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Tips to prevent your laptop from overheating

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Seven ways to speed up your computer

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Mixing business with pleasure: the new rules of business networking

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Welcome to Movember South Africa, 2010

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Nibbles of Knowledge ...

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011 615 2868

Hello All,

Join us to honour world-famous chef

The Ezine for November is JAMMED packed full of information - please note

Ramsey Gordon

ICAP HAS GONE ONLINE - courses are now being offered online!! Turn to page 3 and the “Nibbles of Knowledge” page for more information - alternatively, drop me a line and I will answer any questions you may have. If any article ideas pop into your head, please let me know by sending me an email to

whose secret turkey recipe has made “The Golden Gobbler” our town’s most-prominent restaurant. You have been invited to a tasty Murder Mystery Dinner with ICAP and the IAAP Chapter at Large to celebrate the end of the year. Place: ICAP Offices, 47 Northumberland Road, Kensington, Johannesburg Date: 19 November 2010

If you would like to write an article that is aimed at helping administrative professionals do their jobs more effectively or advance their career, or perhaps you had a moment of creativity, please feel free to e-mail the article to me on:

Cost: R150.00 per person (excluding VAT) Partners are welcome Time: 18H00 for 18H30 (Case shall be opened at 18H30 sharp) RSVP: Kelly on 011 615 2868 or before 12 November 2010

If the article is approved and appears in the Ezine, you will be named as the author.

“We can do no great things, only small things with great love.”

Till next month …

Kelly CAP, The Editor

Please note: Soft drinks and wine will be supplied – if you wish to drink anything else, you are more than welcome to bring it with. With your attendance reply please include any dietary requirements.

~Mother Teresa~

Sundog in Joburg sky

(26 August 1910 – 5 September 1997), born Agnes Gonxha Bojaxhiu was a Catholic nun of Albanian ethnicity and Indian citizenship, who founded the Missionaries of Charity in Calcutta, India in 1950.

Nov 1, 2010 9:59 AM | By Staff Reporter

A rare sight in the Johannesburg sky - a rainbow is wrapped around the sun, almost like a halo. This phenomenon is called a sundog. According to Wikipedia, a sundog is an atmospheric phenomenon that creates bright spots of light in the sky, often on a luminous ring or halo on either side of the sun.

30 Smart Time Management Tips and Tricks Karen Burns, On Wednesday September 29, 2010, 11:11 am EDT Adapted from: 7. If a task takes less than five minutes, do it right away. If it takes longer, put it on the list.

Yes, yes, yes, you are very busy. That's why you meet deadlines at the last minute. Or after. That's why you cruise into meetings 15 minutes late. It's why you forget details or schedule two tasks for the same time or have 500 unanswered emails in your inbox. It's why you can never take a vacation, or even a full weekend off. Or is it? Maybe poor time management is simply a bad habit. Maybe you can learn to organize and control your time better. Because let's face it, time management is r ea ll y self management. Consider taking a look at these classic time management tips. One, or two, or three, may work for you: 1. Obvious tip one: Make a to-do list (electronic or paper). Put the most important item first and work down from there. 2. Obvious tip two: At the end of your day, review what you've done and make a new list for the next day. In order of importance. 3. Be ruthless about setting priorities. Make sure that what you think is important is really important. 4. Learn to differentiate between the important and the urgent. What's important is not always urgent. What's urgent is not always important. 5. Carry your to-do list with you at all times. 6. All things being equal, do the hardest, least fun thing first. Just get it over with!

8. Deal with E-mail at set times each day, if possible. If you need to check messages as they arrive, limit your sessions to less than five minutes. 9. Schedule some uninterrupted time each day when you can concentrate on important tasks, even if you have to take refuge in a conference room or at the library. 10. Another approach: Before you check your E-mail or voicemail or get involved in the minutiae of the day, devote a solid hour to your most important project. 11. For a couple of days, take an inventory of how you spend your time to find out where and how you're wasting it. 12. Eliminate the time wasters (e.g., if personal phone calls are taking up too much space in your workday, turn off your cell).

18. Value your time. People who wander into your workspace to chat do not respect you or your schedule. Set boundaries. 19. When and where you can, say no. Trying to do everything everyone asks you to do is a recipe for failure. 20. In general, guard overscheduling yourself.


21. Bottom line to items 19 and 20: Learn to delegate, wherever and whenever you can. 22. Aim to handle pieces of paper only once. Same for E-mails. Read 'em and deal with 'em. 23. Reward yourself for completing tasks on time. No fun stuff until the work stuff is done. 24. Organize and declutter your workspace so you don't waste time looking for things. 25. Schedule demanding tasks for that part of your day when you're at your peak.

13. Cut big jobs into small chunks. Order the chunks by importance. Work on one chunk at a time.

26. Group related tasks (e.g., sort papers on your desk and then file them). It's more efficient.

14. For big, complex tasks, schedule wiggle room. Projects tend to take longer than you think/hope. Give yourself a buffer.

27. Use down time (e.g., waiting for meetings to begin) to, for example, update your to-do list or answer Emails.

15. If part of your day involves routine repetitive tasks, keep records of how long they take and then try to do them faster.

28. This advice applies to life outside work, too. It's better to be excellent at a few things than average at many.

16. Go one step further and set specific time limits for routine tasks. Work tends to fill whatever amount of time you happen to have. 17. Establish smart efficient systems for all your tasks, big and small, and stick to them.

29. Don't be afraid to get projects done early. It takes them off your mind, and it doesn't mean you'll just be given more to do. 30. Create the business environment that works for you. Adjust the lighting, turn off your E-mail pinger, get that cup of tea. Set the stage and get to work.

“Better three hours too soon, than one minute too late.� ~William Shakespeare~ (baptised 26 April 1564; died 23 April 1616) an English poet and playwright, widely regarded as the greatest writer in the English language and the world's pre-eminent dramatist Page 2

The Institute for Certified Administrative Professionals (ICAP) has decided to move with the times and will be offering short courses ‘online’ that will enable graduates to gain recertification points and increase their knowledge and skills. The courses will all be in line with the CAP syllabus and will be eligible for 5 CPS/CAP recertification points.

RECORDS MANAGEMENT in the 21st Century!! Starting 22 November 2010 – register by 17 November 2010 Kelly – or 0116152868 Special Introductory Price: R500 (excluding VAT) The first online course will give you a better understanding of the Electronic Communications and Transactions ACT (ECT), the legal implications and security of electronic messages and records management both in paper and electronic form. This course will bring an awareness of the ‘dangers’ lurking out there in the workplaces and the consequences of not taking proper precautions with your electronic records management. MODULE ONE  A short overview of records management  In the office of 2010 - what is considered a record?  An introduction to SANS 15489 – Information and Documentation Records Management  An introduction to the Electronic Communications and Transactions Act of 2002 (ECT Act)  Legal implications of electronic communications MODULE TWO  Security of records  What is an electronic signature?  Understanding digital signatures, digital certifications, encryption and decryption  E-Discovery and Computer Forensics  Creating a paperless or paper-less office for optimum efficiency and productivity What is the benefit of doing a course online?  These courses can be done at your desk at lunchtime, at home in the evening or early morning when you get to work. The module and your test will be sent to you via email and if you are unsure of a section, you may email the facilitator to assist you. You can decide when the best time if for you to do the module!  No travelling or accommodation expenses!  No taking time off work and letting emails pile up!  Strict dates to adhere to so that you discipline yourself to doing the work! Questions you may ask: What can I expect? Monday 22nd November 2011 - the first module of the course will be emailed to you. You will received approximately 3 hours reading and references to online websites for additional references. A short test will need to be completed and sent back to ICAP by 17h00 on Monday 29th November 2011. On Monday 29th November 2011 you will be emailed with the second module of the course. Once again, there will be approximately 3 hours reading and additional online references. A short test on the second module must be submitted back to ICAP by 17h00 on Monday 6th December 2011. What is my reward? On completion and passing of both tests, ICAP will send you a certificate for successfully completing the course and you will earn 5 CPS/CAP recertification points if you are an ICAP graduate!

Remember - knowledge is POWER! Page 3

Facebook is a new way to recruit Staff Reporter

A new trend is emerging where companies that are actively hiring people are planning to use a variety of social networks to seek out new employees. Nicola McCannon, human resources manager of one of South Africa's largest food manufacturing companies, Tiger Brands, said the trend was growing in South Africa. She added that a major shift in recruiting and recruitment branding was occurring from traditional mediums to the use of the social networks on the Internet. "I believe that a combination of mediums works best, but this trend is largely due to organisations needing to cut down on costs in a unstable economic environment," McCannon said. A Careers SA campaign had been tailored to accommodate these trends of human resource management in organisations, which helps gain access to talent through different platforms.

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The campaign also focuses on streamlining all companies' recruitment through employer branding needs, in a single campaign. The campaign frames the value proposition of leading graduate employers by using a multi-media approach and platform. The general manager of the CRF Institute in South Africa, Samantha Crous, said more organisations in the country were realising the value of recruiting through social networks. "Not only is it cost-effective, but its reach is vast within the markets, so it is a distinctly smarter choice than traditional media that reaches vast audiences across all markets," she said. "In addition to this shift in recruiting it is believed that with competition for talent being so strong, being able to hire the best and the brightest talent is all about who speaks the loudest wins." The campaign also boasts video employer value propositions that innovate the language of business to

graduates in order to achieve a greater impact and employer branding with the market. McCannon explained that the cuttingedge campaign dynamically positioned leading graduate recruiters, bursary programmes, learnerships and postgraduate education institutions with the top graduates in the country each year. McCannon said after Tiger Brands participated in the Career SA multimedia marketing campaign for 2009/2010, it experienced the highest percentage of hits on its website with regards to recruitment and that its visibility through Career SA assisted in this increase in traffic. "By promoting ourselves through print, the Career SA website and through the Careers SA Facebook platform, we have been able to drive a lot more people to our website," she said. "It has also been a great way to increase our own Facebook community, through which we have recognised a vast number of potential recruits."

Survey reveals worst sick-day excuses Adapted from: Calling in sick to get a day off work is nothing new – but the excuses workers come up with seem to be getting increasingly bizarre! Careerbuilder’s nationwide US survey on absenteeism reveals that 29 percent of workers have played hooky from the office at least once this year. 27 percent of employers think they are seeing an increase in bogus sick excuses from employees due to continued stress and burnout caused by the weak economy. The survey included more than 3,100 workers and more than 2,400 employers. While the majority of employers said they believe their workers when they say they’re feeling under the weather, 29 percent reported they have checked up on an employee who called in sick and 16 percent said they have fired a worker for missing work without a proven excuse. Of the employers who checked up on an employee, 70 percent said they wanted to see a doctor’s note. While half called the employee at home, 18 percent had another worker call the employee and 15 percent drove to the employee’s house or apartment.

"Six-in-ten employers we surveyed said they let their team members use sick days for mental health days," said Rosemary Haefner, vice president of human resources at CareerBuilder. "If you need to take some time away from the office, the best way not to cause yourself more stress is to be open and honest with your manager." “Just not feeling like going to work” is the number one reason why workers said they call off sick with made-up excuses followed by “just needing to relax” and “catching up on sleep.” Other reasons included doctor’s appointments, needing to run personal errands, and plans with family and friends.

4) I fell asleep as my desk while working and hit my head, causing a neck injury. 5) A a cow broke into my house and I had to wait for the insurance man. 6) My girlfriend threw a Sit n Spin through my living room window. 7) My foot was caught in the garbage disposal. 8) Employee called in sick from a bar at 5pm the night before. 9) I'm not feeling too clever today.

When asked to share the most unusual excuses employees gave for missing work, employers offered the following real-life examples: 1) A chicken attacked my mother. 2) My fingers are stuck in a bowling ball. 3) I had a hair transplant that has gone bad.

10) I had to mow the lawn to avoid a lawsuit from the Home Owner’s Association. 11) I burned my mouth on a pumpkin pie (called in the day after Thanksgiving) . 12) I was in a boat on Lake Erie and ran out of gas - and the Coast Guard towed me to the Canadian side.

Tips to prevent your laptop from overheating Is my laptop overheating? I am sure anyone who owns a laptop has asked themselves this question at one time or another. You know the scenarios; your computer starts to run slow, it crashes a lot, it is hot to the touch, start-up time is slower, etc. There are a whole bunch of reasons why you would think your laptop may be overheating and because this is such a common problem I have decided to write an article on some of Page 5

the heating causes and what you can do to prevent it. Desktop personal computers in general heat up but because they are much larger there is more room for the air, from its internal fan, to circulate. With laptops this isn't the case mainly because of their size. They are smaller, meaning all the components need to be compacted into this little space leaving very little room for good airflow.

Just like desktops, laptops are equipped with internal fans. These work fine during general laptop use but what if you are working with powerful software? An example would be design or editing programs which put a lot of pressure on the computer's CPU. You will notice your laptop heat up much quicker and for a longer period of time. What can we do to prevent overheating in the first place?

Tips to prevent your laptop from overheating …continued 1. If you are looking to buy a new laptop you can avoid overheating concerns by researching the different models available before you buy. Certain brands and models are well known for having overheating issues. There are many factors involved such as processor type, cooling system type, ventilation and items such as video cards can increase the laptop heat as a whole. 2. During your product research check to see where the fan expels air from the casing. Will it be blocked by resting the laptop on your lap, or hindered by putting the computer flat on a desk? These are obvious warning signs that the model is badly designed and could eventually be susceptible to overheating issues. 3. Is your laptop just hot or actually overheating? It's a common misconception that if a laptop gets hot it is overheating, If you think your laptop is actually overheating keep an eye on the temperature of your laptop by using monitoring software regularly. Normal core temperatures in laptops should range between 35 degrees Celsius and 40 degrees Celsius, give or take a couple degrees. If this reaches anything higher than your in danger. Normally 55 degrees Celsius is the problem point. 4. Take note of the environment you are working in. For example, working in a shaded, air-conditioned room will probably keep your laptop cooler than if you were working in a small, stuffy room on a hot day with the sun bursting through the window directly at your computer. 5. Keep your laptop clean! Make sure to dust it often as the fan has to work extra hard when there is extra dust inside the computer. If you dust regularly, the fan will not experience

as much wear and tear. When your computer is turned off, use canned air to blow short bursts of air into the fan vent to blow out any dust particles. Also use the canned air to blow out any other vents or openings that lead into the computer's insides. 6. Illegal software, bugs, viruses, etc compromise the performance of your computer and can cause your system to overheat frequently. To minimize the amount of processing your CPU is doing at one time regularly run antispyware and anti-virus software. 7. As mentioned above, the type of software you use can have a huge effect on your laptops performance and temperature. When using a powerful program make sure your computer has enough processor speed, (GHz), to work efficiently. The harder a laptop is working the hotter the processor will become. Take note, this does not necessarily mean that the computer is overheating though. 8. What is your laptop connected to? If you have USB devices plugged in such as external hard drive this will put a small load on the processor. If your computer is getting hot only connect USB devices when required. 9. Do not place your laptop directly on a soft surface nor a surface where it blocks the airflow of the machine. I personally think the tiny legs on most laptops are not long enough to raise the computer a sufficient amount to allow for decent airflow. 10. Give your laptop a bit more lift to increase the airflow under the machine. The best solution here is to buy a laptop cooler pad or lap desk. These are portable laptop stands or a plate that sits under the laptop helping to circulate air and help stop laptop overheating problems.They come in all shapes and sizes, many have built-in fans and raised backs just enough to

increase the flow of air and keep your laptop cool. Check out the website at the end of this article for more details. 11. If you travel a lot then make sure you shut down your laptop before placing it in your carrying bag. While it is convenient to simply pull your laptop from the bag, open the screen and start working, the environment inside of the case may be too warm for your computer and can quickly damage the hardware and the screen. 12. As soon as your battery is full unplug your charger. A common mistake people make is leaving their computer plugged in at all times. By doing this the constant source of electricity will heat your battery and in turn overheat your laptop. Only charge your computer as long as necessary. If you do find your computer is a running a little hotter than usual then turn it off and allow it to cool down. If you find that this hasn't helped the situation much and your laptop is experiencing screen freezes, sudden shut downs, sluggish performance and extra heat then this may be a sign that your computer is in fact overheating. Follow the notes above, invest in a laptop cooler pad and if this doesn't help then consult a computer repair expert. For more details on preventing laptop overheating with a laptop cooler pad go to Laptop Cooler Pad and check out the images, reviews and videos of all the latest units.

“The world is moved along, not only by the mighty shoves of its heroes, but also by the aggregate of tiny pushes of each honest worker.” ~Helen Keller~ (June 27, 1880 – June 1, 1968) was an American author, political activist, and lecturer. Page 7

Seven ways to speed up your computer By Carol Thompson Adapted from: As your cursor becomes a virtual hourglass, endlessly turning itself over and over, you know you're in for a long haul ... You have to wait for the computer to boot, for programs to open, and web pages to load. And at every step of the process, that hourglass is there, tempting you to put your fist through the screen. But wait! Don't do it! There are easy ways to speed up your computer and help it run more smoothly. Instead of waiting for a sluggish PC to complete a task, take a few minutes to clean the computer up and save yourself time, plus energy needed to run the machine and the cost of upgrading to a new computer. Try these simple tricks provided by Geek Squad Double Agent Ismael Matos to keep your machine, and your sanity, in good working order. You may have heard some of these tips before, but actually taking the time to do them will save you time and frustration down the line.

1. Delete old files. Run through your folders and delete any pictures or documents you don't need. Extra files take up extra space on the hard drive, and keeping your hard drive clear is the best way to keep the machine running smoothly. Look for old homework, papers, reports, and downloads and delete everything you no longer need. Don't forget to delete temporary Internet files periodically. Here are instructions for removing them from your PC or Mac. Upload your photos to Flickr and store them on CDs or an external hard drive so you can make more room on your hard drive.

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2. Empty your trash or recycle folder. The files you "delete" aren't actually gone until you delete them permanently from your computer's trash or recycle folder.

6. Shut it down – every night.

3. Delete programs you don't use.

Try to shut your computer down on a daily basis. When your computer is turned off, the parts inside aren't running and won't wear down as quickly. Overall, you'll extend the life of your machine.

It's easy to download a program, use it once and then forget it's there, but applications take up space on your hard drive. Look through your programs folder or start menu and get rid of everything you don't use.

Running a computer all the time can cause a hard drive to break down, and the machine to stop working. You'll enjoy your computer longer, and it won't use up nearly as much energy when it's shut down.

4. Take note of what programs open when you start the computer.

"As long as your computer gets roughly two hours of rest time on a daily basis, that's what's important," Matos said. "Overnight would be ideal."

A lot of programs and applications (especially Internet chat programs) are set to open automatically when you turn on your computer. Having too many open programs will slow down your machine, so make sure the only programs that are running are ones you're using. To adjust what programs open in Windows, right-click on the start menu, click "Properties," choose to customize your classic start menu, and drag files out of the start-up folder. "If you have a lot of things running, that tends to slow things down," Matos said.

5. Keep your Internet router away from magnetic fields. Keep your wireless Internet router away from oth er wireless communication devices like cell phones and cordless phones. Your connection will improve without the interference.

7. Run a disk cleanup or disk defragmenter. These specific programs are for Windows, but other operating systems have similar options. Disk cleanup will delete temporary Internet files and cookies, leaving your hard drive clear – run this program once a week. Defragmentation compresses your information and organizes it so your computer won't have to work as hard to load your files – run this program once a month. (Matos points out that if you aren't comfortable running these programs, Geek Squad can help.) The time it takes to go through your files and run these programs, but it's worth the time it will save you in the end. Clean up your computer, and it will run faster. The less time you spend waiting for things to load, the less energy you'll require to run the computer.

Mixing business with pleasure: the new rules of business networking I believe that today’s entrepreneurs can gain huge benefits from business networking. When I worked as MD for one of Richard Branson’s Virgin companies, I attended countless lunches, launches, cocktail parties and conferences, all with a distinctly corporate feel to them. This is why I understand why many business people today throw up their hands in horror at the thought of networking. But I’m not referring to the stiff corporate handshakes and formal exchange of business cards, but a new, more enjoyable form of networking, which aims to help entrepreneurs and start-ups feel part of a supportive community and gives them a chance to learn from each other’s experiences. If you’re still dubious, here are some “rules” to help you get to grips with the new business networking: Thou shalt not start with a card Networking means more than business cards and handshakes today – it is the sharing of experiences, personal and professional, and the chance to learn from one another and be inspired in an informal business environment, without ‘the big sell’. Backing this up, recent T-Mobile research found nearly half (43%) of female business leaders see business cards as one of the least important assets to a company. Thou shalt mix business with pleasure It is a reflection of how busy our lives are that we can no longer distinctly separate the personal from the professional. If you ask me, we should embrace the fact that we can now

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socialise and informally enjoy our peers’ company within a business context – why shouldn’t an educational discussion about a tax return at a networking event be followed by a burlesque dancing demonstration, for instance? Thou shalt shout about thy achievements It is amazing how modest many entrepreneurs can be, particularly those in the creative industries, who may naturally shy away from corporate formalities. With the help of a supportive business network, their achievements can be publicised for them, as word of their talents spreads organically through the group. Thou shalt admit thy weaknesses On the flip side to this, by admitting our failings to our peers we are effectively asking them for help. There is a real sense of community spirit amongst entrepreneurs today and many will volunteer their time and services to help you, in the hope you’d do the same for them. Thou shalt not have a masterplan Business networks are a great place to start if you are looking for inspiration for a new business, particularly for those who lost their job during the recession and are feeling unsure of their options. This can lead to dramatic and exciting career changes. They also offer an accessible talent pool to find your ideal business partner – for instance, one of my meetings brought together a nutritionist and a personal trainer, who have now formed a healthy lifestyle company.

Thou shalt get out of the office Don’t feel guilty for abandoning your office duties and attending a networking event. The knowledge and contacts you gain through getting out and about are worth the time away. Having access to a smartphone means you won’t feel too guilty. I was late to join the BlackBerry party but, having just completed a week’s challenge to work out of the office with T-Mobile, I’m now an addict. Thou shalt get on the net Business leaders should see social networking as a cornerstone of the new business networking; a way to help them build a far wider array of contacts and gain more knowledge than was ever previously possible. However, they should not rely on it as their only means of networking. Face to face meetings will always be important. Thou shalt make thy own rules The great thing about today’s business networks is their diversity. A small amount of research will help you identify the type of network that is right for you and meet like-minded business people. The new business networking is all about breaking away from convention but don’t take my word for it – try it for yourself and make up your own rules!

By Geraldine Brooks, founder of women’s business networking group, the sugargroup (

Welcome to Movember South Africa, 2010

Movember (the month formerly known as November), the month long moustache growing charity event held each year to help raise funds and awareness for men’s health is officially in South Africa. Having started in Australia seven years ago, Movember has grown to be an international event, taking place in six countries. This global expansion looks set to continue with demand from Mo Bros and Sistas around the world wanting to grow moustaches and celebrate Movember in their own countries. As a direct result, six new countries have been added to this year’s campaign, of which South Africa is one! Movember is about bringing back the moustache for a serious cause and sees Mo Bros, supported by the Mo Sistas in their life, register at and then start Movember 1st with a clean-shaven face. They have the remainder of the month to grow and groom their moustache, whilst raising funds and awareness. South African Mo Bros and Sistas can join their 250 000 registered Global

counterparts by donating their faces and growing their Mo’s in aid of the Cancer Association of South Africa (CANSA) and their message of detecting Men’s Cancers early. The 2009 Movember campaign enjoyed over R 240 000 raised and over 1 500 registered South African Mo Bros & Sistas – all funds were allocated to CANSA’s Men’s Health Programs, which includes CANSA Interim homes (Hope Lodges) Awareness and Early detection Programs. All men should invest in their health by learning how to detect men’s cancers early - The Cancer Association of South Africa (CANSA) encourages men to be proactive by regular self-examination and having Prostate Specific Antigen (PSA) blood tests. Men from age 15 to 40 years of age need to examine their testicles each month, preferably after a bath or shower, to feel for any pea-sized lumps that could indicate testicular cancer. Men over the age of 50 need to go for simple screening tests each year to check if they might have prostate cancer, which is the most common cancer among men in South Africa and globally. The lifetime risk for men developing prostate cancer in South Africa is one in 23.

CANSA’s purpose is to lead the fight against cancer in South Africa to save lives. Help fight cancer by supporting Movember and grow your Mo to spread the message to detect men’s cancers early. Become a Citizen of Movember by registering under South Africa (including Mo Bros who had already registered in 2009), and raise funds by submitting your email address, downloading a donation form and get ready to grow your finest South African Mo! Or, why not get a team together in your workplace, sporting club or friends and compete for the finest Mo and most funds raised? Follow us on Facebook under MovemberSouthAfrica and MovemberSA on Twitter to keep up to date with the campaign locally.

If you would like any further information on the Movember happenings in South Africa or have any news of Mo updates to share please email our South African Mo on the ground, Garron on or or our head office in Europe –

“Everybody can be great. Because anybody can serve. You don't have to have a college degree to serve. You don't have to make your subject and your verb agree to serve.... You don't have to know the second theory of thermodynamics in physics to serve. You only need a heart full of grace. A soul generated by love.” ~Martin Luther King, Jr.~ (January 15, 1929 – April 4, 1968) an American clergyman, activist, and prominent leader in the African American civil rights movement. He is best known for being an iconic figure in the advancement of civil rights in the United States and around the world, using nonviolent methods following the teachings of Mahatma Gandhi. King is often presented as a heroic leader in the history of modern American liberalism.

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Nibbles of Knowledge ... S TA R T B O O K I N G N O W, B E F O R E I T I S T O O L AT E


Important dates:


19 November 2010



























IAAP and ICAP End of Year Murder Mystery Dinner

Join us to honour world-famous chef

Ramsey Gordon whose secret turkey recipe has made “The Golden Gobbler” our town’s most-prominent restaurant For more information call 011 615 2868 or email

IAAP and ICAP end of Year











THE BEST OF BOTH WORLDS SELF STUDY LED BY A FACILITATOR The International Certification: Certified Administrative Professional® (CAP®) is going ONLINE in 2011. Register before the 15 December 2010 and you qualify for the 15 week online CAP course Start Date: 17 January 2011 Each week you will receive: Study notes References to additional online readings A practice test to confirm your understanding of the readings (not counting towards final marks) Feedback from the facilitators 24/7 assistance regarding studies After 15 Weeks you will be ready to write the CAP Examination in May 2011 with CONFIDENCE. How online training can work for you and your organization *Delegates are able to access their course notes via email at home or in the office* *If you do struggle with certain terminologies/course info you can e-mail ICAP & the relevant facilitator will be appointed to assist with your queries.* *This method is ideal if a company would like to train it’s employees without losing man power at work when sending them off for training (discounts given for group bookings)* *Study in your own time at your own pace* *The online CAP course is a disciplined self study as you have to submit a test every week* *Study groups can be formed at the office during lunch times* What is required from you? *To work through the weeks readings and have a clear understanding* *Submit the practice test on a weekly basis so that ICAP can keep track of your progress* *Attend the examination in May 2011* For more information about the online CAP course contact: Kelly on 011 615 2868, or alternatively visit the ICAP website on

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Admin's Niche - November 2010  

A monthly newsletter provided by the Institute for Certified Administrative Professional showcasing articles which deal with the lives of of...