How to Cancel Your Rogers Cable and Internet Services
If you’re thinking about discontinuing your Rogers Cable and Internet services, there are important steps to follow. Here’s a comprehensive guide to help you navigate the process: Contact Rogers Customer Service:
Begin by reaching out to Rogers customer service to initiate the cancellation process.
When speaking to a customer service representative, have your account details ready, including your account number.
Clearly explain the reason for your cancellation, whether it’s due to service issues, moving, or switching to a different provider. Providing a clear reason will facilitate the process.
Checking Your Contract:
Log in to your Rogers account to determine if you have a term service and the remaining duration of your contract.
If you’re considering canceling a prepaid line, reach out to one of Rogers’ Prepaid agents.
Cancellation Fees:
Rogers may charge cancellation fees, which can vary depending on your specific contract.
During your first year of service, you might face fees of up to $400, and in the second year, it could be $200. For one-year contracts, the fee may be $200.
The Early Cancellation Fee for the first year is $20 per month, while it’s $100 in the second year.
To avoid additional costs, be sure to contact Rogers to communicate your intention to cancel the service.
Different contact numbers are available for various service cancellations, so choose the one that suits your needs best.
Initiating Cancellation of Rogers Services:
If you have a Term Service under an Internet Service Agreement Term or a Cable TV Service Agreement Term and wish to cancel before its end date, your Early Cancellation Fee may be reduced.
Contact Rogers customer to start the cancellation process. You’ll need to provide your account number, the date of your Term, and the service’s name.
Cancelling within the first year of your Term may result in a $100 charge, while cancelling after the first year could incur a $200 fee.
Cancelling Rogers Internet Online:
Some services can be canceled online through your Rogers account.
Log in to your account and navigate to the “Cancel Service” page. Choose the reason for cancellation and confirm the termination.
Returning Equipment:
If you received equipment from Rogers (e.g., a modem), you may need to return it.
Rogers typically allows a 14-day window for equipment returns. Failure to return equipment within this timeframe may result in fees.
Returning Equipment After Disconnection:
If you disconnect your Rogers service within 30 days of purchase, you can return the equipment and receive a refund.
Failure to return the equipment within 30 days of disconnection may result in substantial nonreturn equipment fees.