MedAdvisor Solutions Newsletter: The Pulse

The Pulse Newsletter

2-3 4-5 6-7 8

Opening Remarks

Rick Ratliff CEO & Managing Director

Welcome to our new company-wide newsletter, The Pulse! As part of our One MedAdvisor Solutions initiative, it’s important that we continue to build connections and improve communications across the company. We launched our quarterly Global Town Hall calls earlier this year with this objective in mind. I hope that this newsletter provides an additional way for us to further connect and collaborate as One MedAdvisor Solutions.

Speaking of collaboration, the recent global Hackathon was a great success! I really appreciate the great teamwork and amazing ideas. Congratulations again to the award winners! I’m looking forward to several of these ideas being put to work.

The Pulse is also another important part of our recent re-branding and re-enforcement of our new corporate Vision, Mission and Values! As we highlighted with the brand launch and again in the Hackathon, we are already living these values in many ways. We will continue to find opportunities, including in The Pulse to highlight demonstration of these values across our business.

As we highlighted in the FY23 Annual Report, we managed through a great deal of change in FY23 and managed to deliver 44.5% year-over-year growth in revenue and a significant increase in profitability. Ancila and I had the opportunity to discuss our results with over 40 current and potentially new investors during my recent visit to Australia. Our story is definitely resonating with the market and with investors! I want to thank each of you for your contribution to these amazing results.

We are off to a good start for the new financial year across the business. I’m looking forward to working with each of you, our partners and our customers to make FY24 even more successful.

Business Highlights & News

Moving forward together

It’s impressive to see how the two legacy companies have come together and have started to accelerate collaboration with each other across the regions, driving strong results. You will find examples of this collaborative success throughout this section. First, we’ll focus on our collective FY’23 financial results:

$98.0M revenue ($78.1M US & $19.9M ANZ)

60.6% gross margin

+$8.3M EBITDA improvement

$14.2M strong cash position

*All financials are in AUD, unless stated otherwise.

Finance

After months of research and discussions, a new finance system has been selected! The winner is Revenue Manager from Envestnet. Initial meetings and the kick-off have been completed, with a target timeline of being live for the US business in the next 90 days. This will eventually replace the current Hyperion and ABS systems solutions which will be retired next year.

Tech & Product: Global

Global Infosec updates

Driving Product Innovation

Following the strategy work that was presented to the board in June, we are working to execute that strategy in each of our regions. In ANZ, the product team is focused on executing on the Full Scope of Practice work. In the US, the product team is focused on modernizing our existing products while also exploring new markets and new ways we can serve our customers. We will hold a strategy session in the ANZ and US to learn more about MedAdvisor Solutions’ global strategy and what it means locally to each region (coming in October!).

The ISO/IEC 27001 surveillance audit was successfully completed with only a few opportunities for improvement and minor non-conformities. Thank you to David Shulmister, Scott McAfee, and Jule Drown for working together to gather the requirements needed to make this audit successful! In addition, the Global IT Operations Team is working hard on centralizing our security tools to support our global business. We have selected Tenable for internal vulnerability scans, and Sumo Logic for our Security Information and Event Management (SIEM). We’re also moving to Phriendly Phishing for staff training and awareness of business email compromise. Be on the lookout for more updates to come!

Hackathon

Thanks again to everyone who participated in the Hackathon this year! The event was a huge success which fostered global collaboration, creativity, and generated several new ideas that will positively impact our business. In total, we had 22 teams and 95 participants worldwide! Based on feedback about timing, we have tentatively scheduled our 2024 Hackathon for this coming February and we look forward to even more participation and global collaboration next year! Look out for 2024 Hackathon details to be shared in the coming months.

O365 tenant migration

The cutover to our medadvisorsolutions.com email addresses completed the week of 9/25. SharePoint and Teams cutover is scheduled for the second week of October and details will be shared shortly. If you are having any trouble with the migration or have any questions about the cutover, please reach out to

Scott McAfee or Roger Chiodi

Marketing

Work continues on bringing the MedAdvisor Solutions B2B brand to life. New virtual meeting backgrounds, new email signatures and new Values desktop wallpaper have been rolled out. Next will be the new medadvisorsolutions.com email addresses (ETA by 10/1), finalizing the PowerPoint template, completion of the digital brand hub, new website temporary pages/sections replaced with live content, defining our social media strategy, and developing a global product naming convention/hierarchy.

Tech & Product: US

Operations

Our migration from the legacy Adheris Workflow and Program Setup systems to our centralized Monday.com workflow system continues. We will begin training for all users on the new system in the next month.

Global platform

Our platform modernization and migration project is in full swing! The focus of this project is to develop scalable, cloudbased solutions that will allow us to centralize our services and modernize our systems to support our growing business and new product initiatives. Step one is the data migration from our on-premise Netezza instance to cloud based Google BigQuery We have successfully created our new data environment in the cloud and are in the process of moving data and updating our systems accordingly. We have also begun our migration from legacy systems to a new centralized application platform and have deprecated several legacy applications already. We continue to migrate our systems from our Orlando Data Center to Google Cloud Platform (GCP) and plan to be completely migrated by the end of Q1 2024. The tech team is focused on driving this forward, and we will continue to provide updates as the project progresses.

US Update

Driving unprecedented growth

“As I look back over the last year, I can’t believe what an amazingly transformative journey the US team has had. Our evolution as an innovative leader in the market is resonating and resulting in impressive growth. And with our new rebrand, we are elevating how we show up to clients and partners and they’re leaning into who we are as MedAdvisor Solutions.”

Key highlights & results:

Four new top-tier brands have recently contracted with US: Pfizer Abrysvo; GSK Twinrix; AstraZeneca Airsupra; and Sanofi-Aventis FluzoneHD

5 THRiV programs in market; 4 new programs launched since June; 8 more in the pipeline

- Network & Channel Growth

- ~218M patients currently in US network

- Added ~8.6K independent pharmacies to the US network

- Digital patient reach more than doubled over the last year to >90M patients

Vaccine programs account for >40% of the US revenue; we now have a vaccine database which provides the real-world insights for ~120M patients

Held first product steering committee meeting in September and presented product roadmap for FY Q2

Attended two major conferences: the National Association of Specialty Pharmacy (NASP) in Grapevine, TX 9/18-9/21; and Digital Pharma East in Philadelphia 9/11-9/12 to learn more about our customers, competition and the industry at large

Product team on-site in Chicago to whiteboard out our products and solutions in further detail and to meet each other face to face for the first time as a team, complete with a team-building exercise of making pasta!

ANZ Update

Full Scope of Practice | Australia

Australian community pharmacies have been evolving their professional service offering over the past two decades. This accelerated in 2014 when the first Australian pharmacists delivered immunizations. During the pandemic vaccination service demands were significant and have sustained.

The next phase in this evolution is professional scope expansion in the form of pharmacist prescribing. In 2020, pharmacists in the State of Queensland (QLD) began prescribing antibiotics for Urinary Tract Infections (UTI). The success of that trial has resulted in enshrined extended practice authority in QLD, with NSW, WA and VIC all implementing pharmacist prescribing for UTI.

More services will follow on a state-by-state basis across services such as Oral Contraceptive supply, travel health and skin. Facing an immediate disruption to their revenue from the Australian Government’s new policy allowing patients to receive 60 days of medicine pharmacies are seeking new revenue streams to offset dispense fee losses. An expanded service offering redefines their value proposition and helps to maintain business viability. This movement has been heavily supported by the Pharmacy Guild of

Australia, State and Federal Governments, Universities and Patient groups.

In 2024, QLD will introduce a Pharmacist Prescribing Pilot for 23 service types. This will include expanded vaccination services, autonomous prescribing for minor ailments and structured prescribing for cardiovascular, diabetes, asthma and COPD amongst others. This offers state health services such as hospitals the opportunity to reduce workloads and offer patients faster access to quality health outcomes.

Supporting software and data reporting has been a fundamental capability in the pharmacy for these trials and their enshrined practice to grow and prosper. MedAdvisor Solutions has been a trusted partner for thousands of pharmacies and healthcare organizations in the rollout and expansion of these services. As Governments continue to open the gates of opportunity –MedAdvisor Solutions has been the preferred partner of choice to ensure rapid pharmacy network expansion and quality health outcomes for patients.

- Jim Rotsart, President US

Kaley Simon & Sam Bodde attend NASP. Silent Presentation at Digital Pharma East. Team-building in Chicago.

Bringing Our New Brand to Life Introducing MedAdvisor Solutions

On Aug 1 / 2 Aug, an exciting global town hall kicked off. It was the grand unveiling and launch of the new MedAdvisor Solutions brand. The enthusiasm and excitement for our new look and the culmination of the ‘One Company’ initiative was amazing to see as the team got their first look at our new branding, mission, vision statements and new company values.

In ANZ, having the MedAdvisor Solutions brand launch aligned with the Australian pitch-day for the Hackathon meant that it was a day to remember as all business departments came together demonstrating that we really are One MedAdvisor Solutions. We’re excited to keep the momentum we created during the MedAdvisor Solutions launch and continue to grow our brand equity internally and externally as we further integrate our ANZ and US businesses.

Employee Outings

The ANZ MedAdvisor team celebrating the new brand at the Melbourne office.

Employee gifts from the August Town Hall.

New signage unveiled at the ANZ office brand lauch celebration in Melbourne.

On September 21, colleagues from Massachusetts, New Hampshire

and Rhode Island got together and celebrated with bowling, pizza and cocktails. The event took place at King’s Bowling in Burlington, MA just a short drive from the Woburn, MA office.

On September 21, colleagues from Florida got together and celebrated with golfing, snacks and cocktails. The event took place at Topgolf in St. Petersburg, FL.

The new MedAdvisor Solutions brand also went live externally with a grand unveiling at two regional conferences this summer.

NACDS Total Store Expo

August 13 – 14, San Diego, CA

The MedAdvisor Solutions US team attended NACDS Total Store Expo (TSE) which brings together leaders of national retailer chains along with top pharmaceutical companies. The team had a total of 31 meetings over two days. There was great excitement over the brand launch and the new booth and graphics. Many great conversations were had and established traction coming out of the conference for many opportunities for revenue and digital network growth.

Pharmacy Connect

August 31 – September 2, Sydney, AUS

Much like the NACDS event in San Diego, Pharmacy Connect in Sydney acted as our big MedAdvisor Solutions debut to the Australian pharmacy market. The multi-day event attracted over 1,300 delegates and is one of the most highly attended pharmacy conventions in Australia. Our new brand look attracted a lot of attention and positive interactions from customers, keen to learn about the implications and opportunities the new MedAdvisor Solutions can offer them. The highlight of the event proved to be Aaron D’Souza’s (Strategic Account Manager – Government Programs) guest speaker appearance where he presented on how MedAdvisor Solutions can drive loyalty, efficiencies, and revenue for community pharmacy in Australia. Aaron’s appearance was incredibly well received by all attendees, particularly in the context of expanding scope of practice and commencement of sixty-day dispensing as the pharmacy landscape evolves in Australia.

The MedAdvisor Solutions ANZ sales team greeted clients and partners at the new booth at Pharmacy Connect.

Team member Aaron D’Souza presents to attendees at Pharmacy Connect. Click here to watch now.

The MedAdvisor Solutions US sales team greeted clients and partners at the new booth at NACDS TSE.

NACDS TSE attendees gather at the new MedAdvisor Solutions booth for a presentation.

Living the Values Spotlight

One of the most important aspects of our company culture

We believe that our values reflect who we are, what we do, and how we do it. That’s why we want to recognize and celebrate the employees who embody our values in their everyday work. Whether they are Operating with Integrity, Innovating with Passion, Continuously Improving how we work, or Leveraging our Collective Strengths, these employees are making a positive impact on our customers, partners, and each other.

They are the role models and the champions of our values. We are proud to have them on our team and we want to share their stories with you. Find out who they are below or click here to watch a recap of our Q1 Global Town Hall Meeting from August 1.

Please join us in congratulating the following recipients of the Living our Values awards presented at the Q1 Global Town Meeting:

Operate with Integrity: Daniel Coates and Abhishek Thakkar

Daniel and Abhi continue to prove their trustworthiness in the highest of confidential situations. They promise, and they deliver.

Innovate with Passion: Bill Long, Jennifer Liu, Joan Bolla, Keith Vossberg

This innovative team created a new foundation for effective targeting.

Commit To Continuous Improvement: Kirsten Leary

Kirsten has led numerous recent initiatives to improve our products and processes.

Leverage Collective Strengths: Sam Bodde, Stephanie Jeffreys; Aaron D’Souza Sam and Steph committed to bringing us a hackathon that showcased the diverse skill sets of our staff together.

Aaron led and coordinated the information and worked through the requirements of the RFP with our staff.

Seek to Solve: Tyeson Hellet Tyeson has been integral in the preparation of the new One MedAdvisor Solutions brand launch.

Even though we can only select a few winners for the Quarterly Living our Values Award, we want to acknowledge others who were nominated:

Operate with Integrity

Connie Kang

Candace Lerman

Mark Calder

Commit to Continuous Improvement

Ali Pannebaker, Farrah Derderian

Annemarie Potcner

Connie Kang

Gaurika Madan

Evelyn Shankaran, Harpreet Singh

Leverage Collective Strengths

Kara Willix, Carla Mylon, Baxter Byerly, David Shulmister

Connie Kang

Lorna MacSween, Harpreet Singh, Julian Tyler, Tatyana Stojnic, Shuman Paul, Geoff Canfell, Sean O’Halloran, Cam Luong, Dhirendra Singh, Fathi Abdoon

Seek to Solve

Connie Kang

Fathi Abdoon, David Cannalonga, Joji Mori

Elizabeth Hefner

Aaron D’Souza

Jason Perera

Justine Teece, Sarah Van Beaver, Emma Zheng

Luke Vandermeer

Mark Calder

We would also like to acknowledge our 2023 Global Hackathon Winners!

Team name: OTC but something we’ll use Award: People’s Choice

Rebecca Cutrupi (ANZ)

Kylie Faulkes (ANZ)

Aaron D’Souza (ANZ)

Josh Dore (ANZ)

Richard Tregunna (ANZ)

Team name: Clone Craig Award: Galactic Tech Breakthrough

Oliver Kortum (ANZ)

Wayne Marinoff (ANZ)

Craig Schnuriger (ANZ)

Tony Hon (ANZ)

Tarya Corben Spencer (ANZ)

Team name: Prompt that patient Award: Rocketeer

Leah Aharon (ANZ)

Amanda Zieba (ANZ)

Hannah Jenkins (ANZ)

Ravi Nikkam (ANZ)

Gaurika Madan (ANZ)

Ceredwyn Ealanta (ANZ)

Team name: Dashboard Doozy Award: Comet of Improvement

Justine Teece (US)

Emma Zheng (US)

Alec McFarland (US)

Molly Richardson (US)

Clinton Moore (US)

Team name: Like the real thing...only virtual! Award: Interstellar Collaboration

Andrew Rathburn (US)

Daniel Coates (ANZ)

Andrew Mohlmann (ANZ)

Scott McAfee (US)

Roger Chiodi (US)

Team name: Corporate Landing Page

Award: Judges

Sam Bodde (US)

Lori Caiazzo (US)

Kirsten Leary (US)

Marissa Falker (US)

Joan Bolla (US)

And special thanks to our Hackathon Committee:

Steph Jeffreys (ANZ)

Sam Bodde (US)

Kirsten Leary (US)

Team name: Fast and Easy Delivery

Award: Astral Impact

Lance Placey (US)

Kaley Simon (US)

Carlos Melville (US)

We are so proud of all our employees who are living our values. You inspire us with your dedication,

our company a better place to work

passion, and excellence. You make

and grow.

What’s New New employees and upcoming events to note

We’re excited to announce that Vinod Subramanian will be joining us on October 9th as COO (Chief Operating Officer). Vinod brings 25 years’ experience creating compelling product offerings that generate customer value and drive innovation. Vinod will be overseeing the Technology, Analytics & Product teams across the regions.

MedAdvisor

Solutions also welcomes:

New Benefit — Paid Parental Leave

Now available for all employees

We have some exciting news to share with you! Effective immediately, we are introducing a new paid parental leave benefit for our employees.

This means that the primary caregiver can receive up to 12 weeks of paid leave after the birth or adoption of a child, and secondary caregivers can receive up to 4 weeks of paid leave after the birth or adoption of a child.

Global Walkathon Starts 10/1

October 1 – 31, Wherever you are

We invite you to embark on a month-long journey that will promote unity, well-being, and community involvement on a global scale.

The walkathon is a fun and easy way to remind us to keep moving daily, take a break from our workspace and recharge mentally.

We believe that this benefit will support your well-being and happiness, as well as your family’s. For more detailed information, this benefit will be posted on BambooHR.

Office Closures

ANZ - AFL Grand Final Eve

29 September

ANZ - Labour Day (NSW/ACT)

ANZ - King’s Birthday (QLD)

2 October

ANZ - Melbourne Cup

7 November

US - Thanksgiving Day

November 23

US - Day after Thanksgiving

November 24

ALL - Christmas Day

December 25

ANZ/UK - Boxing Day

26 December

Corporate Events

NCPA ConferenceOrlando, FL

October 14-17

Discount Drug Store Conference - Gold Coast, QLD 22-24 October

Company Update

FY23/Q1 FY24 & Halloween

US/UK timezone: November 2

AU timezone: 3 November

Stay tuned for more information, including how to register and join. Have

47th SHPA National Medicines Management ConferenceCairns, QLD

2-4 November

AU Town Hall FY23/Q1 FY24

8 November

US Town Hall FY23/Q1 FY24

November 9

Pharmacy Groups

Symposium - Melbourne, VIC 20-22 November

Dan Henry VP Business Development US Region

Gregg Jones VP Business Development US Region

Milagros Salcedo Student Intern US Region

Nihal Mohammed Sales Analyst ANZ Region