REGULARS
CEO’S MESSAGE successfully taken over management of new and current member administration with feedback from members being overwhelmingly positive.
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s another year draws to a close the Board and I reflect over 2017 and all that has been achieved. In February, as a result of a review of our Strategic Plan, our then National President reported that our key areas of focus for 2017 were: • Results of the IHEA Members survey reviewed and implemented • Professional Development – standardised Professional Development program for each state for consistency. Development of remote member engagement strategies for Professional Development. • Website redevelopment – Marketing and Communication Strategy developed & Website to be reviewed and updated. • Social Media plan • Building on membership numbers – review membership grades and increase membership benefits • Increase IHEA Journal circulation – Digital distribution • Streamlined monthly E-Bulletins to members I am pleased to report significant outcomes in all areas. The members survey has influenced many decisions made throughout 2017 with the latest results on the agenda again for our next strategic planning day in Adelaide in February. Work has begun on a standard suite of PD opportunities and will continue to develop and grow across 2018 including face to face and electronic modes of meeting needs for remote members. The website has been redeveloped and is due for launch before Christmas with our social media platforms already having been launched at the National Conference in October in Melbourne. We have undertaken and implemented a complete review of membership grades and will continue to build our offerings within each grade in 2018. FMA have
This publication has had significant work with a complete rebadging, increased circulation and digital distribution now standard every edition. “Healthcare Facilities” continues to be highly regarded around the world and valued by members and non-members alike. Copies were recently shared at the IFHE meeting in Rio De Janeiro and where greatly appreciated. Finally, your monthly e-Bulletin will be relaunched once our new website is available making it easier to read and increasingly relevant to member’s needs. Significant work has also occurred on raising the profile of the work our members do and the advocacy role both they and IHEA can play in shaping the future of healthcare facilities management. IHEA’s increased involvement in committees such as those for technical standards and our successful meeting with the national health Ministers Chief of Staff are just two of the ways this work is being undertaken. The year culminated with a hugely successful 2017 national Conference at The Pullman Hotel in Melbourne in October. With over 190 attendees, a range of excellent speakers and a terrific night at the annual dinner I think you will agree it was an event worth attending! Looking forward to 2018 we still have much work to do to continue our quest to ensure members get the most they can out of their membership. Excitement is building in the lead up to the IFHE 2018 Congress, hosted by IHEA, in Brisbane in October. I encourage you all to keep an eye on the latest developments on the IFHE 2018 website and register at your earliest opportunity for what will be a world class international event. Before signing off I would like to acknowledge and thank our outgoing president Brett Petherbridge. Brett has worked tirelessly over the last two years and has contributed extensively to the growth and development of IHEA. Thanks Brett and best wishes! I wish you and yours a Merry Christmas and a restful holiday season and look forward to working with and for you in 2018. Karen Taylor CEO
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